SAN FRANCISCO, May 2, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has announced its new signature event, Xperience19, will kick off June 10 in Denver, Colorado. This annual conference unites experts from organizations of all types and sizes who share a commitment to transforming mundane customer service into remarkable experiences.
If there was ever an expert in creating magical moments, it's world-renowned photographer and Xperience19 keynote speaker, Platon. Throughout his exceptional career, Platon has captured history-making moments for a range of international publications including Rolling Stone, The New York Times, Vanity Fair and TIME. On the Xperience19 stage, Platon will take the audience on a roller coaster of emotions – from laughter to tears – with the most poignant and mesmerizing stories behind the photos. He answers the question, "Who is this person?"
Also speaking is Dave Carroll, a Canadian songwriter, author, social media pioneer and the creator of a one-in-a-billion story, United Breaks Guitars. Carroll will address why empowering people to deliver moments of connection is so important in a digital world.
In addition, several marquee Genesys customers will present, including Uber, Whirlpool, Ticketmaster, Voya Financial and Alberta Motor Association. These companies will share how the cloud, artificial intelligence (AI) and digital channels are helping them connect every touchpoint in the customer journey and driving business performance. Xperience19 will also shine a spotlight on the human side of customer service by recognizing agents from MyBudget, Crisis Services Canada and Bradesco Next, who are Genesys CX Heroes for going above and beyond to make a real difference in people's lives.
The immersive event enables attendees to create their own customer experience curriculum by choosing from more than 80 educational tracks, breakouts and activities. Business leaders, sales and marketing professionals, contact center managers and developers can delve into topics including predictive capabilities, customer and employee experience, cloud and more. Deep-dive breakout sessions will also cover the importance of blending the human touch with disruptive technologies to provide optimal service.
Co-located with Xperience19 is the annual Genesys DevCon, a hands-on technical conference for the developer community. Led by Genesys developers, DevCon is designed to help customers quickly innovate through the company's software development kits (SDK) and open APIs.
"Our new conference name, Xperience19, is reflective of our goal to make every moment count. This year, we'll show attendees how immersive, experiential service is the new standard for every customer, every time," said Merijn te Booij, chief marketing officer of Genesys. "No other event gives attendees a more comprehensive playbook to empower their employees and turn conversations with customers into the best-connected moments across marketing, sales and service."
Register for Xperience19 and DevCon before May 15 and save $300! Spend June 10 to June 13 at the brand-new Gaylord Rockies Resort & Convention Center learning, connecting and sharing all things related to customer experience. Follow the excitement on popular social networks and stay connected with the hashtag #Xpr19.
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
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