'Genesys Predicts 2018' Live Streaming Event Reveals the Future of Customer Experience

Sun Life Financial joins Genesys for Dec. 6 virtual event exploring the impact of bots, AI, IoT and messaging apps on customer experience and employee engagement

SAN FRANCISCO, Nov. 16, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a three-hour live streaming virtual event in North America on December 6 to explore the emerging technologies and trends in artificial intelligence (AI) that are impacting the way businesses engage with customers and employees. Participants will get a glimpse of the future of customer experience without needing to leave their offices!

2017 Genesys logo (PRNewsFoto/Genesys)

Genesys Predicts 2018 will show attendees how business can apply technologies — such as chat bots, personal assistants and machine learning — to meet consumer expectations for easy, hyper-personalized service on any communication channel, while balancing the need to keep employees on-board and engaged.

This live event is ideal for anyone responsible for improving the customer journey, including roles in contact center, marketing and business operations, for organizations ranging in size from small to enterprise-level.


Genesys Predicts 2018

Genesys Predicts 2018 kicks off with a main stage panel discussion on current market trends, analyst research and future predictions with guest Loris Dumanian, director, Delivery and Portfolio Management at Sun Life Financial, and other Genesys experts.

Participants then choose between four break-out sessions covering everything from machine learning and analytics, to bots and messaging, to the future of services, and employee engagement. Live attendees will also receive access to download reports and content from leading analysts such as Gartner, Forrester and Frost & Sullivan, as well as informative eBooks and more.


Join this webinar to:

Explore the generational shifts influencing and driving consumer demands

Hear multiple ways bots, messaging apps and Internet of Things (IoT) are being used in the contact center

Review trends changing consumer expectations such as cloud, mobility and personalization

Learn how artificial intelligence (AI), big data and machine learning are changing customer engagement


Wednesday, Dec. 6 — 3 hours

North America: 10 a.m. PT / 1 p.m. ET


Register now to attend this live webinar and/or receive a post-event recording.

About Genesys

Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.


Rachel Faulkner
Senior Manager, PR
[email protected]
+1 317-715-8109

Lisa Hawes
Sterling Communications
[email protected]
+1 408-395-5500


SOURCE Genesys