Automation and AI Meet Human Touch: Transforming Customer Experience

Register for Oct. 25-26 global webinar featuring research analyst Kate Leggett to learn how to get started with AI for customer experience

SAN FRANCISCO, Oct. 17, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting free, 60-minute global webinars on Oct. 25-26 to detail the emerging Artificial Intelligence (AI) trends for customer experience. Featured analyst Kate Leggett of Forrester will explain how organizations can practically apply an AI strategy that blends with human assistance to improve the entire customer journey.

2017 Genesys logo (PRNewsFoto/Genesys)

This webinar outlines the key use cases for how businesses can use AI today to enhance the customer experience, and it explores the critical role human touch plays in the process. Attendees will learn about Kate™, the new customer experience AI from Genesys, and how companies can leverage their existing infrastructure to connect with AI platforms.

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Businesses are focusing more than ever on improving operations and customer experience through automation across multiple departments, including marketing, customer care and digital commerce. While automation is a major game changer, it does not magically fix all issues. Blending automation with AI and the human touch delivers the most efficient and satisfying customer experiences.

During this webinar, attendees will have an opportunity to engage with presenters in a Jeopardy!* style game to challenge themselves to beat the AI experts. Attendees will hear about best practices, key use cases and outcomes and walk away with a better understanding about how they can get started with an AI strategy to improve customer experience.

Who:   Participants in the webinar include:

  • Kate Leggett, vice president and principal analyst, Forrester
  • Christopher Connolly, vice president, Solution Strategy, Genesys
  • Dipali Mehta, product marketing director, Genesys

Why:   Join this webinar to learn how to:

  • Incorporate human-enabled AI into your existing operations
  • Evaluate the cost effectiveness of AI
  • Measure success and key use cases for improved customer experience

When: Wednesday, Oct. 25 — 60 minutes
North America: 11 a.m. PT / 2 p.m. ET
Latin America: 1p.m. CDT / 3 p.m. BRT

Thursday, Oct. 26 — 60 minutes
Europe, Middle East & Africa: 2 p.m. BST / 3 p.m. CEST
Asia-Pacific: 11 a.m. SGT / 1 p.m. AEST

How:   Register now to attend this live webinar and/or receive a post-event recording.

*Jeopardy! is a popular American game show with a twist—the answers are given first and then the contestants supply the questions.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

All Rights reserved. Genesys is a registered trademarks of Genesys. The Genesys Logo, Blended AI, and Kate are trademarks of Genesys.  Jeopardy! is a registered Trademark of Jeopardy Productions, Inc.  All other company names and logos may be registered trademarks or trademarks of their respective companies.

Rachel Faulkner
Senior Manager, PR
[email protected]
+1 317-715-8109

Lisa Hawes
Sterling Communications
[email protected]
+1 408-395-5500



SOURCE Genesys