Genesys Celebrates Customer Innovation Award Winners at CX17 Customer Experience Conference

Ten global champions honored for customer experience initiatives during industry's premier event

INDIANAPOLIS, May 23, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience (CX) and contact center solutions, has announced the ten winners of its 12th annual Genesys Customer Innovation Awards. Trophies were distributed today during CX17 Indy, the industry's premier customer engagement event, which runs through May 25 in Indianapolis. Winners will also be honored on stage at CX17 Brussels, occurring June 7-9 in Brussels, Belgium.

The Genesys Customer Innovation Awards recognize industry leaders in achieving exceptional customer experience and remarkable customer service innovation and transformation. This year, Genesys is celebrating ten industry leaders in five award categories. Nearly 100 nominations were received from around the world. Finalists were evaluated by an executive panel of judges, including industry analysts and past Customer Innovation Award winners.

"Our Customer Innovation Award champions this year represent the most compelling and sophisticated customer experience initiatives in our portfolio," said Tom Eggemeier, president of Genesys. "We're honored that these industry leaders have chosen Genesys as the backbone of their world-class engagement strategies, and we're delighted to showcase their dedication to providing magnificent customer experiences."

The ten winners of the 2017 Genesys Customer Innovation Awards are:

  1. The CX Globetrotter — eBay, Inc. and Lenovo
    Best global rollout of the Genesys Customer Experience Platform
  2. The CX Innovator Bouygues Telecom and Axis Bank
    Best omnichannel customer success story
  3. The CX Pioneer Saudi Telecom Company and Back In Black, Inc.
    Best new customer — breaking silos with a fast deployment
  4. The CX Mover — Quicken, Inc., and nib health funds limited
    Best cloud customer migration and/or deployment
  5. The CX Visionary Cielo and Cleartrip
    Best success story of switching to Genesys from another platform

Winners were also evaluated for their participation in the Genesys Customer Advocacy Program (GCAP), an online forum for customers to promote successful transformation initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices.

CX17 is the annual Genesys conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of customer experience. This year's focus is on exploring the importance of providing the human touch in an increasingly digital world.

Follow the excitement at CX17 on social media using the hashtags #CX17INDY and #CX17BRUSSELS.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com.

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Media Contacts
Rachel Faulkner
Sr. Manager, Public Relations
[email protected]
+1 317.715.8109

Lisa Hawes
Sterling Communications for Genesys
[email protected]
+1 408.395.5500



SOURCE Genesys