Genesys Hosts Online Event on the Rise of Blended Artificial Intelligence in Contact Centers for Seamless Customer Journeys

Register now for July 19-20 webinar exploring how bots and automation combine with the power of the human touch to ensure magnificent customer experiences

SAN FRANCISCO, July 6, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a free 60-minute global webinar on July 19 and 20 that examines "blended AI" for customer-facing departments including Marketing, Customer Care, and Digital Commerce. When automation and artificial intelligence combine with the power of the human touch in the contact center, companies bridge the gap from average to magnificent customer experiences.



Meet "Kate" and Discover Blended AI by Genesys


Keeping up with your customers' expectations and the increasing demands on your employees is a challenge. A revolution is happening in customer-facing departments as organizations embrace artificial intelligence to support customer experience. Bots can be an effective way to gain efficiencies at a lower cost, but bots and your employees need to work together to enable smooth and seamless handoffs at the right point in the customer journey. Are customers satisfied with automated self-service and bot assistance?


Attend this webinar to hear from Genesys product experts how "Kate" – the new customer experience AI from Genesys – and blended AI can have a positive impact on your customer experience strategy and business goals.



Participants in the webinar include:


Remy Claret, product marketing director, Genesys


Lindsay Frazier, global solutions director, Genesys


Veit Irtenkauf, product line manager, Genesys



Join this webinar to learn about:


Delivering magnificent experiences when bots and humans join forces.


Seamless AI integration across all channels.


Personalized omnichannel experiences backed by employee engagement and business optimization solutions.



Wednesday, July 19 — 60 minutes (Live Sessions)


North America: 11 a.m. PT / 2 p.m. ET


Latin America: 1 p.m. CDT / 3 p.m. BRT


Thursday, July 20 — 60 minutes (Semi-Live Sessions)


Europe, Middle East & Africa: 2 p.m. BST / 3 p.m. CEST


Asia-Pacific: 1 p.m AEST / 11 a.m. SGT



Register now to attend this live webinar and/or to receive a post-event recording.

About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

Rachel Faulkner
Senior Manager, PR
[email protected]
+1 317-715-8109

Lisa Hawes
Sterling Communications
[email protected]
+1 408-395-5500



SOURCE Genesys