What’s new in
Genesys innovation

Get the details about all our recent enhancements

Welcome to a new and easier way to stay informed. Our seasonal market launches showcase what’s new with Genesys products and innovation across our offers. Each market launch includes a comprehensive look at the best of what’s new for our products, strategy and vision—plus a sneak peek of upcoming innovations. You’ll have details on:


While our support sites and release notes continue, it’s easy to miss all the details over the course of six months. Take advantage of this single source of information today.

Discover the latest innovations in all Genesys solutions


Summer 2018 Innovations

Predictive routing and microservices take lead roles in our Cloud First strategy


Winter 2018 Innovations

[email protected] moves beyond workforce optimization to achieve AI-powered business outcomes