Do you want to increase first contact resolution with 19% and reduce handle time with 40 seconds?
With the Genesys Omnichannel Agent tool we unify voice, email, chat, sms, … Due to this Agent tool we create seamless, personalised engagements across all channels throughout the entire customer journey.
Your customers, agents and reps can shift between channels without losing context. Your business can expertly design, launch and monitor even the most complex customer journeys using routing to automatically deliver interactions to the best available resource. It’s all part of the Genesys approach to omnichannel customer engagement. Needless to state that all these customer journeys can be tracked via our Supervisor tools.
During this webinar we will provide a demo of the Genesys Agents and Genesys supervisor toolings.