Genesys Predictive Routing

13 December 2018 – Time: 16.00

Business leaders are looking for ways to meet their key business objectives more effectively and efficiently. But with the everchanging landscape of customer behaviour and disparate technologies, finding a way to impact the business can be a challange.

Using your customer and agent data Genesys Predictive Routing leverages the power of AI and machine learning to connect each customer interaction with the most appropriate resource to drive the business outcomes such as first contact resolution, revenue increase and customer satisfaction.

​​In this webinar it will be explained how Genesys Predictive Routing can model and predict the best possible routing to your agents in order to meet the business objectives.​​​

Meet the Speakers

Matthijs van laar

Matthijs van Laar
Solutions Consultant Benelux,