Genesys Altocloud

10 Januari 2019 – Time: 16.00

Connect the dots on customer patterns​:
Genesys Altocloud will enable businesses to score and predict a consumer’s journey in real time across channels, while they are live on a website, using a mobile app or in a conversation with an employee. This is achieved through AI and machine learning, which use pre-defined personas and past behavior analysis to automatically predict consumer outcomes and give context to the customer’s journey. As a result, organizations can deliver the next best action by the right employee for improved success rates.

This webinar explains what Genesys Altocloud will bring to your business.

Meet the Speakers


Jaap Dijkhuizen
Solutions Consultant Benelux,