10 Januari 2019 – Time: 16.00
Connect the dots on customer patterns:
Genesys Altocloud will enable businesses to score and predict a consumer’s journey in real time across channels, while they are live on a website, using a mobile app or in a conversation with an employee. This is achieved through AI and machine learning, which use pre-defined personas and past behavior analysis to automatically predict consumer outcomes and give context to the customer’s journey. As a result, organizations can deliver the next best action by the right employee for improved success rates.
This webinar explains what Genesys Altocloud will bring to your business.
Solutions Consultant Benelux,