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Genesys Acquires Interactive Intelligence to Create the
World’s Premier Omnichannel Customer Experience Company

On December 1, 2016, Genesys completed the acquisition of Interactive Intelligence.

The addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the world’s best customer experiences in more industries and more countries – over any channel in the cloud and on premises.

Read the Press Release

Find Out More About Genesys

Information for Customers & Partners

Letter to Customers & Partners from
Paul Segre, Chief Executive Officer

Download the Letter

Overview & Frequently Asked Questions

FAQ for Customers

FAQ for Partners

Support, Services & Sales

Interactive Intelligence customers and partners: Please use your existing contacts for support, professional services and sales.

"This is a milestone transaction that combines industry leading expertise and capabilities to support stronger customer relationships, accelerate innovation and drive growth. We are excited to work with the Interactive Intelligence team to deliver even greater innovation and value to our global customers and partners."

Paul Segre
Chief Executive Officer, Genesys