{"id":631572,"date":"2026-01-05T08:12:14","date_gmt":"2026-01-05T16:12:14","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/shaping-the-future-of-customer-and-employee-experiences"},"modified":"2026-07-03T07:34:56","modified_gmt":"2026-07-03T14:34:56","slug":"shaping-the-future-of-customer-and-employee-experiences","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ko-kr\/webinars\/shaping-the-future-of-customer-and-employee-experiences","title":{"rendered":"\uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc774\ub044\ub294 \ud575\uc2ec \uc694\uc778"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong>\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc774\ub044\ub294 \ud575\uc2ec \uc694\uc778<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Accenture, ServiceNow, Genesys\uc758 CX \ub9ac\ub354\ub4e4\uacfc \ud568\uaed8 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001x8HGIAY\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/631572?thankyou=631572&page_type=webinars&page_attr=Video%3BBest%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/631572\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" 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type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n         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Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc9c0\uae08 \uc2dc\uccad\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc9c0\uae08 \uc2dc\uccad\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]\uace0\uac1d\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uac04\ud3b8\ud558\uace0 \uc9c0\ub2a5\uc801\uc774\uba70 \uc778\uac04\uc801\uc778 \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. <strong><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">\uc124\ubb38 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c \uc18c\ube44\uc790\uc758 82%\ub294 \uae30\uc5c5\uc758 \uac00\uce58\uac00 \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ub2ec\ub824 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. <\/a><\/strong>\uc77c\uad00\ub418\uace0 \uc758\ubbf8 \uc788\ub294 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc740 \uc0ac\ub78c, \ub370\uc774\ud130, \uae30\uc220\uc744 \uc5f0\uacb0\ud558\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \uc815\uc758\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Accenture, ServiceNow, Genesys\uc758 \ub9ac\ub354\ub4e4\uacfc \ud568\uaed8 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc7ac\ud3b8\ud558\ub294 \ud2b8\ub80c\ub4dc\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc544\uc6b8\ub7ec \uc120\ub3c4\uc801\uc778 \uae30\uc5c5\ub4e4\uc774 \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc73c\ub85c \uc804\ud658\ud558\uace0 \ucc45\uc784\uac10 \uc788\uac8c AI\ub97c \ud655\uc7a5\ud558\ub294 \ubc29\ubc95, \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \uc2e0\ub8b0, \ucda9\uc131\ub3c4, \uc131\uc7a5\uc744 \uc774\ub044\ub294 \uc21c\uac04\uc744 \ub9cc\ub4dc\ub294 \ubc29\ubc95\uae4c\uc9c0 \uc9da\uc5b4\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>\uc8fc\uc694 \ub0b4\uc6a9:<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p class=\"text-20\">\ud1b5\ud569 \uc6b4\uc601\uc744 \ud1b5\ud574 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ubc29\ubc95<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p class=\"text-20\">\uc5d0\uc774\uc804\ud2f1 AI, \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \ud1b5\ud569 \ud30c\ud2b8\ub108\uc2ed \ub4f1 CX\uc758 \ubbf8\ub798 \uc804\ub9dd<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p class=\"text-20\">\uc0ac\uc804 \uc608\ubc29\uc801 \uc804\ub7b5\uacfc \ub370\uc774\ud130 \uc5f0\uacb0\uc744 \ud1b5\ud574 AI\ub97c \uc9c4\uc815\ud55c CX \ucc28\ubcc4\ud654 \uc694\uc18c\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\ubc1c\ud45c\uc790 \uc18c\uac1c<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Genesys.png\" alt=\"Greg Thomas\" ><\/div><div class=\"details\"><p class=\"name h5\">Greg Thomas<\/p><p class=\"info\">Senior Director, Thought Leadership, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Accenture.png\" alt=\"Gino Sferra\" ><\/div><div class=\"details\"><p class=\"name h5\">Gino Sferra<\/p><p class=\"info\">Accenture ServiceNow Business Group Customer &amp; Industry Lead \u2013 Global<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Servicenow.png\" alt=\"Navya Pandiri\" ><\/div><div class=\"details\"><p class=\"name h5\">Navya Pandiri<\/p><p class=\"info\">Product Director, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] \uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098 [\/vc_column_text][vc_column_text css=&#8221;&#8221;] \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc774\ub044\ub294 \ud575\uc2ec \uc694\uc778 [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Accenture, ServiceNow, Genesys\uc758 CX \ub9ac\ub354\ub4e4\uacfc \ud568\uaed8 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\ub97c 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[&hellip;]<\/p>\n","protected":false},"author":596,"featured_media":610010,"template":"","tax_priority":[54],"tax_contenttheme":[14872,14874,14873],"tax_bundle":[],"tax_contenttheme2":[16134,16194,16158],"tax_capability_sitewide":[16203,18485],"tax_products_programs":[17547],"tax_buying_job":[16643],"tax_buyer_persona":[16914,16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17085],"class_list":["post-631572","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme-improve-employee-experience-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_contenttheme2-improve-employee-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-18485","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-enterprise-ko-kr","tax_content_type-video-ko-kr","tax_set-video"],"acf":{"no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","is_on_demand":true,"item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"w_tycontent":"","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","ns_title":"","ns_subtitle":"","is_zoom":false,"get_started_config":"default","media_embed":"<iframe 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\uc218\uc791\uc5c5\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \ube44\ud6a8\uc728\uc801\uc778 \"\uc778\uac04 \ubbf8\ub4e4\uc6e8\uc5b4\" \uc811\uadfc \ubc29\uc2dd\uc740 \uc5f4\uc545\ud55c \uace0\uac1d \uacbd\ud5d8(CX)\uc73c\ub85c \uc774\uc5b4\uc9c0\uba70 \ube44\uc6a9\uc744 \ubc1c\uc0dd\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n2024\ub144, Genesys\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-and-servicenow-the-power-of-a-unified-experience\" target=\"_blank\" rel=\"noopener\">ServiceNow\uc640 \uc0c8\ub85c\uc6b4 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed<\/a>\uc744 \ubc1c\ud45c\ud558\uace0, \uc591\uc0ac \ud50c\ub7ab\ud3fc\uc744 \uacb0\ud569\ud558\uc5ec \uc774\ub7ec\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ubc29\uc548\uc744 \ubaa8\uc0c9\ud588\uc2b5\ub2c8\ub2e4. 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rel=\"noopener\">AppFoundry<sup>\u00ae<\/sup> Marketplace<\/a>\uc5d0 \ucd9c\uc2dc\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774 \uae00\uc5d0\uc11c\ub294 \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc744 \uacf5\ub3d9\uc73c\ub85c \uc124\uacc4\ud558\uace0 \ubca0\ud0c0 \ud14c\uc2a4\ud2b8\ub97c \uc9c4\ud589\ud558\uba74\uc11c \uc5bb\uc740 \uc5f0\uad6c\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \uc2ec\uce35\uc801\uc73c\ub85c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 3\uac00\uc9c0\ub85c \uc815\ub9ac\ub420 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \uae30\ub300\ud558\ub294 \ud1b5\ud569 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ud575\uc2ec \uc694\uc18c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>1. \uc778\ud130\ub799\uc158 \ubc0f \uc5c5\ubb34 \ub77c\uc6b0\ud305 \uc911\uc559\ud654<\/h2>\r\n\uadf8\ub3d9\uc548 \ub9ce\uc740 \uc870\uc9c1\uc774 \ub2e4\uc591\ud55c \ucc44\ub110\uc758 \ub77c\uc6b0\ud305 \ubc0f \uad00\ub9ac\ub97c \uc704\ud574 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \ubc30\ud3ec\ud558\uace0, \ubbf8\ub4e4 \uc624\ud53c\uc2a4 \ubc0f \ubc31 \uc624\ud53c\uc2a4 \ud300\uc758 \uc5c5\ubb34 \ud560\ub2f9 \ubc0f \uc790\ub3d9\ud654\ub97c \uc704\ud574 \ub610 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc870\uc9c1\uc774 \uc138\uacc4\uc801\uc778 \uc218\uc900\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub2a5\ub825\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc218\uc775\uc5d0\ub3c4 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774\ub7f0 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc804\ud658\ud560 \ub54c\ub9c8\ub2e4 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc758 \uc2a4\ud0ac\uacfc \uc5ed\ub7c9\uc5d0 \ub9de\uc9c0 \uc54a\ub294 \uc5c5\ubb34\ub97c \ub2e4\ub8e8\uc5b4\uc57c \ud558\uba70, \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uae30 \uc704\ud574 \uc5ec\ub7ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc624\uac00\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc758 \ubd88\ub9cc\uacfc \uc88c\uc808\uac10\uc744 \ub354\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc6b4\uc601\uc744 \uc704\ud574 \ub04a\uc784\uc5c6\uc774 \uad00\ub9ac\ud574\uc57c \ud558\ub294 \uc911\ubcf5\ub41c \uae30\uc220 \uc2dc\uc2a4\ud15c\uc744 \ub5a0\uc548\uac8c \ub418\uba70, IT \uc608\uc0b0\uc740 \ub9e4\ub144 \uc99d\uac00\ud569\ub2c8\ub2e4.\r\n\r\nGenesys\uc640 ServiceNow\uc758 \ud1b5\ud569 \uc194\ub8e8\uc158\uc778 Unified Experience\ub294 \ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4 \uc0c1\ud638\uc791\uc6a9\uc758 \ub77c\uc6b0\ud305\uacfc \ubc31 \uc624\ud53c\uc2a4 \uc791\uc5c5\uc744 \ub2e8\uc77c\uc758 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \ub77c\uc6b0\ud305\uc740 Genesys Cloud<sup>\u2122<\/sup> \ud50c\ub7ab\ud3fc\uc5d0 \uc911\uc559 \uc9d1\uc911\ud654\ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uc0ac\ub78c\uc5d0\uac8c \uc5c5\ubb34\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc804\ub2ec\ud558\uace0, \uc74c\uc131 \ud1b5\ud654 \ubc0f \ucc44\ud305 \uba54\uc2dc\uc9c0\uc640 \uac19\uc740 \uc2e4\uc2dc\uac04 \uacbd\ud5d8\uc744 \uc0ac\ub840 \uad00\ub9ac\uc640 \uac19\uc740 \uc624\ud504\ub77c\uc778 \uc5c5\ubb34\uc640 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34\uac00 \ud55c\uacb0 \uc218\uc6d4\ud574\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>2. \ub2e8\uc77c \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \ud300 \ud1b5\ud569<\/h2>\r\nCX \ubc0f \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc5c5\uacc4\uc5d0\uc11c\ub294 \uc9c0\ub09c \uc218\uc2ed \ub144 \ub3d9\uc548, \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \ud55c \ud654\uba74\uc5d0 \ud1b5\ud569\ud558\uc5ec \uad00\ub9ac \ubc0f \uc81c\uc5b4\ud560 \uc218 \uc788\ub294 \u2018\ub2e8\uc77c \ud1b5\ud569 \uc778\ud130\ud398\uc774\uc2a4(Single pane of glass)\u2019 \uac1c\ub150\uc744 \ub17c\uc758\ud574 \uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc5ec\uc804\ud788 \ub9ce\uc740 \uae30\uc5c5\uc758 \uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \uc8fc\uc81c \uc804\ubb38\uac00\ub4e4\uc740 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0 \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud55c \uc791\uc5c5\uc5d0 \uc11c\ub85c \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \uc5ec\ub7ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 CX \ud504\ub85c\uc138\uc2a4\uc5d0 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc778\uc801 \uc790\uc6d0\uc744 \ub3c4\uc785\ud558\ub294 \uacb0\uacfc\ub97c \ub0b3\uc2b5\ub2c8\ub2e4.\r\n\r\n\uace0\uac1d\uc5d0 \uacf5\uac10\ud558\ub294 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0\uc11c \uc0ac\ub78c\uc740 \uc5ec\uc804\ud788 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud1b5\ud569\ub418\uc9c0 \uc54a\uc740 \ub370\uc774\ud130, \ucc44\ub110, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c \uc778\ud55c \uac01\uc885 \ubd88\ud3b8\uc744 \uc9c1\uc6d0\uc774 \uc9c1\uc811 \ud5e4\uccd0\ub098\uac00\uba74\uc11c \ud6a8\uacfc\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uae30\ub780 \uacb0\ucf54 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04, \uace0\uac1d \ub9cc\uc871\ub3c4, \uc0c1\ub2f4\uc0ac \uc720\uc9c0\uc728 \ub4f1 \ubaa8\ub4e0 \ucee8\ud0dd\uc13c\ud130 KPI\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4.\r\n\r\n\uc2dc\uc2a4\ud15c \ubc0f \ubd80\uc11c\uac00 \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \ucee8\ud0dd\uc13c\ud130\uc758 \uc0c1\ud638\uc791\uc6a9\uacfc Genesys\uc640 ServiceNow\uc758 Unified Experience\ub97c \uc0ac\uc6a9\ud558\ub294 \uacbd\uc6b0\ub97c \uac04\ub2e8\ud788 \ube44\uad50\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=\"560140\" alignment=\"center\" css=\"\"][vc_single_image image=\"560141\" alignment=\"center\" css=\"\"][vc_single_image image=\"560142\" alignment=\"center\" css=\"\" el_class=\"mb-2\"][vc_column_text css=\"\" el_class=\"mb-2\"]Genesys\uc640 ServiceNow\uc758 Unified Experience \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \ud6a8\uc728\uc131\uc744 \ucd5c\ub300\ud654\ud558\uae30 \uc704\ud574 \ub124\uc774\ud2f0\ube0c \uc0c1\ud638\uc791\uc6a9 \uc81c\uc5b4, \uace0\uac1d \ubc0f \uc6b4\uc601 \ub370\uc774\ud130, \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654, AI \uc9c0\uc6d0 \ub4f1\uc744 \ub2e8\uc77c \ud654\uba74\uc5d0\uc11c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc874 CTI \uae30\ubc18 \ud1b5\ud569\uacfc \ub2ec\ub9ac, \uc774 \ub124\uc774\ud2f0\ube0c \ubc29\uc2dd\uc5d0\uc11c\ub294 \ub370\uc774\ud130\ub97c \uac00\ub9ac\uace0 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ubc29\ud574\ud558\ub294 \ud31d\uc5c5\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774 \uc194\ub8e8\uc158\uc740 ServiceNow\uc758 \uc2e4\uc2dc\uac04 \uc6b4\uc601 \ub370\uc774\ud130\uc640 Genesys Cloud\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub370\uc774\ud130\ub97c \uacf5\ud1b5 \ub370\uc774\ud130 \uc18c\uc2a4\ub85c \uc790\ub3d9 \uc9d1\uacc4\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 AI\ub97c \uac15\ud654\ud558\uace0 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uac00 \uc758\ubbf8 \uc788\ub294 \uc131\uacfc\ub97c \uc2e0\uc18d\ud558\uac8c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=\"559820\" alignment=\"center\" css=\"\" el_class=\"mb-1\"][vc_column_text css=\"\"]<strong>\ud1b5\ud569 \ub370\uc2a4\ud06c\ud1b1:<\/strong> \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc77c\uc77c\uc774 \uc624\uac00\uba70 \uc0ac\uc6a9\ud558\ub294 \uac83\uc740 \uc2dc\uac04 \uc18c\ubaa8\uc801\uc774\uba70 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ub5a8\uc5b4\ub728\ub9bd\ub2c8\ub2e4. Genesys Cloud\uc640 \uadf8 \ubc29\ub300\ud55c \uae30\ub2a5\ub4e4\uc744 ServiceNow CSM\uacfc \ud1b5\ud569\ud558\uba74 \uc5c5\ubb34 \uc804\ub2ec \ubc0f \uc2e4\ud589\uc774 \uac04\uc18c\ud654\ub418\uc5b4 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc774 \ub2e8\ucd95\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\" el_class=\"mb-2\"]\r\n<h2>3. \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucd5c\uc801\ud654<\/h2>\r\n<a href=\"https:\/\/www.sqmgroup.com\/resources\/library\/blog\/call-center-attrition-rate\" target=\"_blank\" rel=\"noopener\">SQM \uadf8\ub8f9 \uc5f0\uad6c<\/a>\uc5d0 \ub530\ub974\uba74, \ucf5c\uc13c\ud130 \uc5c5\uacc4\uc758 \uc0c1\ub2f4\uc0ac \uc774\uc9c1\ub960\uc740 2022\ub144\uc5d0 38%\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. SQM \uadf8\ub8f9\uc758 \uc124\ub9bd\uc790\uc774\uc790 CEO\uc778 \ub9c8\uc774\ud06c \ub370\uc2a4\ub9c8\ub808\uc774\uc2a4(Mike Desmarais)\ub294 \"\uc0c1\ub2f4\uc0ac \uc774\uc9c1\ub960\uc740 \uc5c5\ubb34 \ubc88\uc544\uc6c3, \uacb0\uadfc, \uc6b4\uc601 \ube44\uc6a9 \uc99d\uac00\uc640 \ud568\uaed8, [first call resolution] \uccab \ud1b5\ud654 \ud574\uacb0\ub960(FCR) \ubc0f [customer satisfaction score] \uace0\uac1d\ub9cc\uc871\ub3c4(CSAT) \uc800\ud558\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub54c\ubb38\uc5d0 \ucf5c\uc13c\ud130 \uc774\uc9c1\ub960\uc740 \uac00\uc7a5 \uc911\uc694\ud55c \ud575\uc2ec\uc131\uacfc\uc9c0\ud45c(KPI)\ub85c \uac04\uc8fc\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.\"\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.\r\n\r\n\uc2e0\uaddc \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d \ubb38\uc758\ub97c \uccab \ud1b5\ud654\uc5d0\uc11c \ud574\uacb0\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc2b5\ub2c8\ub2e4. \ub178\ub828\ud55c \uc0c1\ub2f4\uc0ac\uc870\ucc28\ub3c4 \ucd5c\uace0\uc758 \uc131\uacfc\ub97c \ub0b4\uae30 \uc704\ud574\uc11c\ub294 \ud544\uc218 \ud234\uacfc \ud568\uaed8, \uc804\ubb38\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\ubc1c\ud574\uc57c \ud569\ub2c8\ub2e4. \uc790\uc2e0\uc758 \uacbd\ub825 \uac1c\ubc1c\uc5d0 \ub300\ud55c \ucc45\uc784\uac10\uacfc \uac00\uce58\ub97c \ub290\ub07c\uc9c0 \ubabb\ud558\uace0 \uc5ed\ub7c9\uc774 \ubd80\uc871\ud55c \uc778\ub825\uc73c\ub85c\ub294 \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc77c\uad00\ub418\uac8c \uc81c\uacf5\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.\r\n\r\nGenesys\uc640 ServiceNow\uc758 Unified Experience\ub85c \uc774\ub7ec\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc131\uacfc, \uc77c\uc815, \uc900\uc218\uc728, \uad50\uc721, \ucf54\uce6d\uc5d0 \ub300\ud55c \ub9de\ucda4\ud615 \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud65c\uc6a9\ud558\uc5ec \ube60\ub974\uac8c \uc628\ubcf4\ub529\ud558\uace0, \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud558\uba70, \uacbd\ub825 \uac1c\ubc1c\uc744 \uc8fc\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c0\uc6d0 \ud300\uc740 \uc801\uc808\ud55c \uc720\ud615\uacfc \uc591\uc758 \uc5c5\ubb34\ub97c \ubc30\uc815\ubc1b\uace0, AI \uc9c0\uc6d0\uacfc \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec \ub354 \uc27d\uac8c \uc77c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c0\uace0 \uc774\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=\"559821\" alignment=\"center\" css=\"\" el_class=\"mb-1\"][vc_column_text css=\"\"]<strong>AI \uae30\ubc18 \uacc4\ud68d \uc218\ub9bd \ud234: <\/strong>AI \uae30\ubc18 \ud234\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158 \ubc0f \uac1c\ubcc4 \uc0ac\ub840 \ucc98\ub9ac\ub97c \uc9c1\uc6d0 \ub9ac\uc18c\uc2a4\uc640 \uade0\ud615 \uc788\uac8c \uc870\uc815\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130 \uc810\uc720\uc728\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uc2a4\ud0ac \uac1c\ubc1c \ubc0f \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uacb0\uacfc\uc801\uc73c\ub85c \ube44\uc6a9 \ubd80\ub2f4\uc774 \ud070 \uc774\uc9c1\ub960\uc744 \uc904\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>\uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \uae30\ub300\ud558\ub294 \ud1b5\ud569 \uacbd\ud5d8 \uc81c\uacf5<\/h2>\r\n\uc5c5\uacc4\uc5d0\uc11c \uc778\uc815\ubc1b\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)<\/a> \uc120\ub450\uc8fc\uc790\uc778 Genesys\uc758 \uc5ed\ub7c9\uacfc <a href=\"https:\/\/www.servicenow.com\/products\/customer-service-management.html?campid=59954&amp;cid=p:csm:dg:b:rmkt:exa:goog_ams_all_en_CSMT_rlsa_Brand:ams:all&amp;s_kwcid=AL!11692!3!516041570133!e!!g!!servicenow%20csm&amp;ds_c=GOOG_AMS_ALL_EN_DEMANDGEN_CSMT_RLSA_Brand_EXA_Top-RES&amp;cmcid=71700000082524423&amp;ds_ag=ServiceNow+CSM_EXA&amp;cmpid=58700006975377905&amp;ds_kids=p62820227427&amp;gad_source=1&amp;gclid=Cj0KCQiA-5a9BhCBARIsACwMkJ4cg81qeNB8TM-rzE3D5cNFw-VuqqA0zHQdNyCM6-INWmPAJtYY5IQaAqYGEALw_wcB&amp;gclsrc=aw.ds\" target=\"_blank\" rel=\"noopener\">ServiceNow \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac(CSM)<\/a>\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d, \uc0c1\ub2f4\uc0ac, \uc9c0\uc6d0 \ud300\uc758 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \ub354\uc6b1 \ud3b8\ub9ac\ud558\uace0 \uac04\uacb0\ud558\uac8c \ub9cc\ub4e4\uc5b4 \ubcf4\uc138\uc694.\r\n\r\nGenesys\uc640 ServiceNow\uc758 Unified Experience\ub294 \uc0c1\ub2f4\uc0ac\uc640 \ubc31\uc624\ud53c\uc2a4 \ud300, 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