{"id":621532,"date":"2026-04-08T21:17:38","date_gmt":"2026-04-09T04:17:38","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=621532"},"modified":"2026-04-12T20:35:49","modified_gmt":"2026-04-13T03:35:49","slug":"genesys-agentic-virtual-agent-demo","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-agentic-virtual-agent-demo","title":{"rendered":"\ub2e8\uc21c \uc751\ub2f5\uc744 \ub118\uc5b4 \uc2e4\ud589\uc73c\ub85c : Agentic AI\uac00 \uc5ec\ub294 \uc790\uc728\ud615 \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\uc6e8\ube44\ub098[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ub2e8\uc21c \uc751\ub2f5\uc744 \ub118\uc5b4 \uc2e4\ud589\uc73c\ub85c:<br \/>\nAgentic AI\uac00 \uc5ec\ub294 \uc790\uc728\ud615 \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"p1\">AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uc0c8\ub85c\uc6b4 \uc804\ud658\uc810\uc744 \ub9de\uc774\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n\uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \ub2e8\uc21c \uc790\ub3d9\ud654\ub97c \ub118\uc5b4, \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \uc2e4\ud589\ud558\ub294 \uc5d0\uc774\uc804\ud2f1 AI \uc911\uc2ec\uc73c\ub85c \ube60\ub974\uac8c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"p1\">Genesys\ub294 \ucd5c\uadfc \ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378(LAM) \uae30\ubc18 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ud1b5\ud574, \uae30\uc5c5\uc758 \uc790\uc728\ud615 \uace0\uac1d \uacbd\ud5d8\u00a0\ud601\uc2e0\uc744 \ubcf8\uaca9\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"p1\">\ubcf8 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 \uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300\uc5d0 Genesys\ub9cc\uc758 \ucc28\ubcc4\ud654\ub41c \uc804\ub7b5\uacfc \ud568\uaed8, \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc744 \uc0c8\ub86d\uac8c \uc815\uc758\ud560 <b>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/b>\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. \u00a0\uc544\uc6b8\ub7ec, \ub370\ubaa8\ub97c \ud1b5\ud574 \uc790\uc728\ud615<span class=\"s1\"> AI <\/span>\uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0<span class=\"s1\">, <\/span>\ubcf5\uc7a1\ud55c \uc5c5\ubb34\ub97c \uc2e4\ud589\ud558\uba70<span class=\"s1\">, <\/span>\uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uacfc\uc815\uc744 \uc9c1\uc811 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4<span class=\"s1\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Agentic AI\u00a0 \uc911\uc2ec Genesys\uc758 AI \ud601\uc2e0 \uc804\ub7b5<\/li>\n<li>\uc790\uc728\ud615 AI \uc0c1\ub2f4\uc0ac\ub97c \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8 \uace0\ub3c4\ud654<\/li>\n<li>\ube44\uc988\ub2c8\uc2a4 \ud65c\uc6a9 \uc0ac\ub840<\/li>\n<li>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub370\ubaa8<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" 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required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n   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Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc6e8\ube44\ub098 \ub4f1\ub85d\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc6e8\ube44\ub098 \ub4f1\ub85d\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\ubc1c\ud45c\uc790 \uc18c\uac1c<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;594544&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;247px&#8221;][vc_column_text css=&#8221;.vc_custom_1775615455864{padding-top: 30px !important;}&#8221;]<\/p>\n<p class=\"text-regular font-weight-medium\" style=\"text-align: center;\">\uc815\ud0dc\ud615 \uc774\uc0ac<\/p>\n<p class=\"text-regular\" style=\"text-align: center;\">CX Consulting<br \/>\nGenesys Korea<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\uc6e8\ube44\ub098[\/vc_column_text][vc_column_text css=&#8221;&#8221;] \ub2e8\uc21c \uc751\ub2f5\uc744 \ub118\uc5b4 \uc2e4\ud589\uc73c\ub85c: Agentic AI\uac00 \uc5ec\ub294 \uc790\uc728\ud615 \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uc0c8\ub85c\uc6b4 \uc804\ud658\uc810\uc744 \ub9de\uc774\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \ub2e8\uc21c \uc790\ub3d9\ud654\ub97c \ub118\uc5b4, \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \uc2e4\ud589\ud558\ub294 \uc5d0\uc774\uc804\ud2f1 AI \uc911\uc2ec\uc73c\ub85c \ube60\ub974\uac8c \uc804\ud658\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 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\uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ucc28 \uc815\ube44\uc18c, \ub80c\ud130\uce74 \ud68c\uc0ac, \ubcf4\ud5d8\uc0ac\uc5d0 \uc9c1\uc811 \uc5f0\ub77d\ud574 \uc870\uc728\ud560 \ud544\uc694\ub3c4 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc774\ucc98\ub7fc \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294 \uc8fc\uccb4\uac00 \ubc14\ub85c \uc5d0\uc774\uc804\ud2f1 AI\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 AI\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0 \ucee4\ub2e4\ub780 \ubcc0\ud654\ub97c \uac00\uc838\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\uce21\ud615 AI\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub85c \uc9c4\ud654\ud55c \ub370 \uc774\uc5b4, \uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \ub2e8\uc21c\ud788 \uc751\ub2f5\ud558\ub294 \uac83\uc744 \ub118\uc5b4 \uc2e4\uc81c\ub85c \ud589\ub3d9\uae4c\uc9c0 \uc218\ud589\ud558\ub294 \uc778\uacf5 \uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \ud0d0\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI\ub294 \ubaa9\ud45c\uc5d0 \ub530\ub77c \ud589\ub3d9\ud558\uace0, \uc124\uc815\ub41c \uac00\ub4dc\ub808\uc77c \ub0b4\uc5d0\uc11c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uba70, \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc758 \uc791\uc5c5\uc744 \uc870\uc728\ud558\uba70 \uae30\uc5c5\uc774 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails\">\ucd5c\uadfc Genesys \uc124\ubb38\uc870\uc0ac<\/a>\uc5d0\uc11c <span data-contrast=\"auto\">CX \ub9ac\ub354\uc758 91%\uac00 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubd84\uba85\ud55c \uc778\uc2dd\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub2e8\uc21c\ud55c \ub2f5\ubcc0\uc744 \ub118\uc5b4, \u2018\ubb38\uc81c \ud574\uacb0\u2019\uae4c\uc9c0 \uae30\ub300\ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.<\/span>\r\n\r\n\uadf8\ub7ec\ub098 \uc5d0\uc774\uc804\ud2b8\ud615 AI\ub294 \uc11c\ub85c \ub2e8\uc808\ub41c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 \ud658\uacbd\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. 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\ub2e8\uc808\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ud06c\uac8c \uc758\uc874\ud588\uc2b5\ub2c8\ub2e4.<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc5ec\uae30\uc11c \ud55c \ubc1c \ub354 \ub098\uc544\uac11\ub2c8\ub2e4. \uba85\ud655\ud55c \ubaa9\ud45c\ub97c \uc704\ud574\u00a0<\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uc2e4\uc81c\ub85c \ud589\ub3d9<\/span><\/a><span data-contrast=\"none\">\ud569\ub2c8\ub2e4<\/span><span data-contrast=\"auto\">.<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc55e\uc11c \uc0b4\ud3b4\ubcf8 \ubcf4\ud5d8 \uc0ac\ub840\uc5d0\uc11c \ubcf4\ub4ef, AI\ub294 \ub2e8\uc21c\ud788 \uace0\uac1d\uc758 \uc0ac\uace0\ub97c \uc811\uc218\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ud6c4 \ub2e8\uacc4\ub97c \uc62c\ubc14\ub978 \uc21c\uc11c\uc5d0 \ub530\ub77c \uc870\uc728\ud558\uace0, \uc608\uc57d\uc744 \uc790\ub3d9\uc73c\ub85c \uc9c4\ud589\ud558\uba70, \ubcf4\ud5d8 \uc57d\uad00 \ubc0f \uc815\ucc45\uc758 \uc138\ubd80 \uc0ac\ud56d\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \ucc28\ub7c9 \ubc30\ucc28\ub97c \uc870\uc728\ud558\uace0, \uc9c4\ud589 \uc0c1\ud669\ub3c4 \uc9c0\uc18d\uc801\uc73c\ub85c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc5d0\uc11c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc774 \ub3d9\uc2dc\uc5d0 \uc791\ub3d9\ud558\uc9c0\ub9cc, \uace0\uac1d\uc740 \ud558\ub098\uc758 \ub9e4\ub044\ub7ec\uc6b4 \uc5ec\uc815\uc744 \uacbd\ud5d8\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc774\uac83\uc774 \ubc14\ub85c, <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr?post_type=blog&amp;p=619172\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc785\ub2c8\ub2e4<\/span><\/a><span data-contrast=\"auto\">.<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub824\uba74 \ub370\uc774\ud130\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c \uac04\uc744 \uc6d0\ud65c\ud558\uac8c \ud758\ub7ec\uc57c \ud569\ub2c8\ub2e4. AI \uc0c1\ub2f4\uc0ac\ub294 \uc11c\ub85c \ud611\ub825\ud574\uc57c \ud558\uba70, \uac01\uc790\uc758 \uc5ed\ud560\uc5d0 \ub9de\ucdb0 \uc5c5\ubb34\uac00 \uc801\uc808\ud788 \ubd84\ubc30\ub418\uace0 \ucd94\uc801\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uacf5\uc720\ub41c \ub9e5\ub77d\uacfc \uc5f0\uacb0\ub41c \uc778\ud504\ub77c\uac00 \uc5c6\ub2e4\uba74 \uc774\ub7ec\ud55c \uc218\uc900\uc758 \uc870\uc728\uc740 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">\ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc774 \ud544\uc218\uc778 \uc774\uc720<\/span><\/h2>\r\n<span data-contrast=\"auto\">\ub2e8\uc77c AI \ubaa8\ub378\ub85c\ub294 \ubaa8\ub4e0 CX \uacfc\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\ub294 CRM \uc2dc\uc2a4\ud15c, \uccad\uad6c \ud50c\ub7ab\ud3fc, \uc9c0\uc2dd \ub370\uc774\ud130\ubca0\uc774\uc2a4, \ud0c0\uc0ac 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\uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\ubc18\uba74 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc740 \ubcf5\uc7a1\ud55c \uc5f0\ub3d9\uc744 \uc694\uad6c\ud574 \ube44\uc6a9\uc744 \uc99d\uac00\uc2dc\ud0a4\uace0 \uac00\uce58 \uc2e4\ud604\uae4c\uc9c0\uc758 \uc2dc\uac04\uc744 \uc9c0\uc5f0\uc2dc\ud0a4\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc740 \ub2e8\uc77c \ub85c\ub4dc\ub9f5\uc5d0\uc11c CX\uc640 \uc9c1\uc6d0 \uacbd\ud5d8(EX)\uc744 \ud558\ub098\uc758 \ub85c\ub4dc\ub9f5 \uc704\uc5d0\uc11c \ud568\uaed8 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\r\n<h3 aria-level=\"3\">\uc778\uac04\uacfc AI\uc758 \ud611\uc5c5 \uac15\ud654<\/h3>\r\n<span data-contrast=\"auto\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uc0c1\uc801\uc774\uace0 \ub2e8\uc21c\ud55c \ubb38\uc758\ub97c \ub2f4\ub2f9\ud568\uc5d0 \ub530\ub77c, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uc5b4\ub835\uace0 \uac10\uc815\uc801\uc778 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \ub300\ud654\uc5d0 \uc9d1\uc911\ud558\uac8c \ub429\ub2c8\ub2e4. \ub2e8\uc21c \uc5c5\ubb34\ub97c AI\uac00 \ub9e1\ub294 \ub9cc\ud07c, \uc0ac\ub78c\uc740 \ub354 \uc5b4\ub824\uc6b4 \uc0c1\ud669\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.\u00a0 AI\uc640 \uc778\uac04 \uc0c1\ub2f4\uc0ac \uac04\uc758 \uc6d0\ud65c\ud55c \uc778\uc218\uc778\uacc4, \uc644\uc804\ud55c \ub9e5\ub77d \uc804\uc1a1, \uadf8\ub9ac\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc694\uc57d, \ucd5c\uc801\uc758 \uc774\ud6c4 \uc870\uce58, \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\ub294 AI \ucf54\ud30c\uc77c\ub7ff \ub4f1\uc744 \ud1b5\ud574 \ud6a8\uacfc\uc801\uc73c\ub85c \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\r\n\r\n<span data-contrast=\"auto\">\ub2e8\uc808\ub41c \ub3c4\uad6c\ub4e4\uc740 \ub9c8\ucc30\uc744 \uc77c\uc73c\ud0b5\ub2c8\ub2e4. \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4, \uc0c1\ub2f4\uc9c0\uc6d0 \uae30\ub2a5\uc774 \ub3d9\uc77c\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc704\uc5d0\uc11c \uc720\uae30\uc801\uc73c\ub85c \uc791\ub3d9\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">\ucc28\ubcc4\ud654\uc758 \ud575\uc2ec, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/h2>\r\n<span data-contrast=\"auto\">\uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uc790\uc2e0\uc774 \uacbd\ud5d8\ud55c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc5d0 \uc758\ud574 \ub9cc\ub4e4\uc5b4\uc9c0\uba70, \uace0\uac1d\uc740 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc774 \uae30\uc900\uacfc \ube44\uad50\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ub3d9\uc801\uc73c\ub85c \uc758\uc0ac\uacb0\uc815\uc744 \ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uc9c0 \ud310\ub2e8\ud558\uace0, \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uccd0 \uc791\uc5c5\uc744 \ubd84\ubc30\ud569\ub2c8\ub2e4. AI\uc640 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\uac00 \ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub0b4\uc5d0 \ud1b5\ud569\ub418\uba74 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub294 \ud559\uc2b5\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uacfc \uac1c\uc120\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.\u00a0 \uc608\ub97c \ub4e4\uc5b4, \ud589\ub3d9 \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub294 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uace0\ub3c4\ud654\ud558\uace0, \uc608\uce21 \ubaa8\ub378\uc740 \ub77c\uc6b0\ud305 \uc815\ud655\ub3c4\ub97c \ub192\uc774\uba70, \uacbd\ud5d8\uc740 \uc2dc\uac04\uc774 \uc9c0\ub0a0 \uc218\ub85d \ub354\uc6b1 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc774\ub7ec\ud55c \ud3d0\uc1c4\ud615 \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub294 \ud30c\ud3b8\ud654\ub41c \uae30\uc220 \ud658\uacbd, \uc989 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">\ubbf8\ub798\ub97c \ub300\ube44\ud55c \uc124\uacc4<\/span><\/h2>\r\n<span data-contrast=\"auto\">\ub2e8\uc21c\ud788 \ub354 \ub9ce\uc740 AI \uc0c1\ub2f4\uc0ac\ub97c \ubcf4\uc720\ud55c \uae30\uc5c5\uc774 \uc131\uacf5\ud558\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uadf8\ubcf4\ub2e4\ub294 \uace0\uac1d\uc774 \uc2dc\uc2a4\ud15c \ub9c8\ucc30\uc744 \uc804\ud600 \ub290\ub07c\uc9c0 \uc54a\ub3c4\ub85d \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc9c0\ub2a5\uc801\uc73c\ub85c \uacbd\ud5d8\uc744 \uc870\uc728\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 AI \uc804\ub7b5\uc744 \uacc4\ud68d\ud560 \ub54c \uae30\uc5c5\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\uc744 \ud574\uc57c \ud569\ub2c8\ub2e4. \u201c\uc6b0\ub9ac\uc758 \uae30\ubc18\uc740 \ud655\uc7a5 \uac00\ub2a5\ud55c \ud615\ud0dc\ub85c \uc124\uacc4\ub418\uc5b4 \uc788\ub294\uac00?\u201d, \u201c\uc774 \uc2dc\uc2a4\ud15c\ub4e4\uc774 \uc720\uae30\uc801\uc73c\ub85c \ud611\ub825\ud558\uc5ec \ucd5c\uc0c1\uc758 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc744\uae4c?\u201d.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc790\uc2e0\uc774 \uacaa\uc740 \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uae30\uc900\uc73c\ub85c \uae30\uc5c5\uc744 \ud3c9\uac00\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub824\uba74 \ub2e8\uc21c\ud788 \ud2b9\uc815 \uae30\ub2a5\ub9cc \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \ubd80\uc871\ud569\ub2c8\ub2e4. \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \ud1b5\ud569, \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \uc704\ud574 \uc124\uacc4\ub41c \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\ub2e8\uc21c\ud55c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc, \ubbf8\ub798\uc758 \uacbd\ud5d8\uae4c\uc9c0 \uace0\ub824\ud55c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc73c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">CX\uc758 \ub2e4\uc74c \ub2e8\uacc4<\/span><\/h2>\r\n<span data-contrast=\"auto\">\uae30\uc220 \uc790\uccb4\ub9cc\uc73c\ub85c\ub294 \uc131\uacf5 \uc804\ub7b5\uc774 \ub420 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8\uc744 \ud575\uc2ec\uc801\uc778 \ucc28\ubcc4\ud654 \uc694\uc18c\ub85c \uc7ac\uc815\uc758\ud558\uc138\uc694. \uadf8\ub7fc\uc73c\ub85c\uc368 2026\ub144\uc740 \ubb3c\ub860, \uadf8 \uc774\ud6c4\uc5d0\ub3c4 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\ub2e8\uc21c\ud55c \uc790\ub3d9\ud654\ub97c \ub118\uc5b4 \uc9c4\uc815\ud55c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95\uc744 \uace0\ubbfc\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? <\/span><b><span data-contrast=\"auto\">\"<\/span><\/b><a href=\"https:\/\/www.genesys.com\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">2026\ub144 \uace0\uac1d \uacbd\ud5d8\uc744 \uc7ac\uc815\uc758\ud558\ub294 5\uac00\uc9c0 \ud2b8\ub80c\ub4dc<\/span><\/b><\/a><b><span data-contrast=\"auto\">\"<\/span><\/b><span data-contrast=\"auto\">\ub97c \uc2dc\uccad\ud574 \ubcf4\uc138\uc694. \uae00\ub85c\ubc8c \uc804\ubb38 \ucee8\uc124\ud305 \ubc0f \uc5f0\uad6c \uae30\uad00\uc778 Deloitte\uc640 Valoir\uc758 \uc5c5\uacc4 \uc804\ubb38\uac00\ub4e4\uc774 <\/span><span data-contrast=\"auto\">CX \ub9ac\ub354\ub4e4\uacfc \ud568\uaed8, \uc120\ub450 \uae30\uc5c5\ub4e4\uc774 \uacbd\ud5d8 \uc2dc\ub300\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uace0 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/span> [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, \uc65c \ud3ec\uc778\ud2b8 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