{"id":573243,"date":"2025-05-20T00:37:56","date_gmt":"2025-05-20T07:37:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=573243"},"modified":"2025-05-20T00:41:19","modified_gmt":"2025-05-20T07:41:19","slug":"aicc-innovation-and-strategies-for-complying-with-domestic-cloud-regulations","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ko-kr\/webinars\/aicc-innovation-and-strategies-for-complying-with-domestic-cloud-regulations","title":{"rendered":"AI \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0\uacfc \uad6d\ub0b4 \ud074\ub77c\uc6b0\ub4dc \uaddc\uc81c \uc900\uc218 \uc804\ub7b5 \ub300\uc751 \ubc29\uc548"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0\uacfc \uad6d\ub0b4 \ud074\ub77c\uc6b0\ub4dc<br \/>\n\uaddc\uc81c \uc900\uc218 \uc804\ub7b5 \ub300\uc751 \ubc29\uc548<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\">\ubcf8 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 \uc131\uacf5\uc801\uc778 AI \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0\uc744 \uc704\ud55c \uc804\ub7b5\uacfc \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \ubc0f \uaddc\uc81c \uc900\uc218 \ub300\uc751 \ubc29\uc548\uc5d0 \ub300\ud574 \uc54c\uc544\ubd05\ub2c8\ub2e4. IT \ubc0f \ucee8\ud0dd\uc13c\ud130 \ub9ac\ub354\ub4e4\uc758 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc744 \ud1b5\ud574 2025\ub144\uc758 AICC \ud601\uc2e0 \ubc29\uc548\uc744 \uacf5\uc720\ud558\uba70, \ud2b8\ub80c\ub4dc, \ubcf4\uc548, \uae30\uc220\uc801 \uce21\uba74\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc758 \uc911\uc694\uc131\uacfc \uaddc\uc81c \ub300\uc751 \ubc29\uc548\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/p>\n<p>\uae08\uc735, \ub9ac\ud14c\uc77c \ub4f1 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uacfc \uaddc\ubaa8\uc758 \uace0\uac1d\uc13c\ud130\uc5d0 \ub3c4\uc785, \ud655\uc7a5\ub418\uace0 \uc788\ub294 AICC\uc758 \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\uc640 \ud604\uc7ac \ubc0f \ubbf8\ub798\ub97c \ud0d0\uc0c9\ud558\uace0\uc790 \ud558\ub294 \ubd84\ub4e4\uaed8 \uc720\uc775\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\ub2c8 \uc774\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc5c5\uacfc \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc131\uc7a5\uc744 \uc704\ud55c \uc544\uc774\ub514\uc5b4\ub97c \uc5bb\uc5b4 \uac00\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CSlCIAW\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/573243?thankyou=573243&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/573243\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/573243\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"573243\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;471246&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>\uc774\uc131\ud6c8<\/b><br \/>\nSolution Consultant Leader<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573246&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>\ucc28\ubbfc\ud638<\/b><br \/>\nSr. Security Solutions Architect<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573247&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>\ucd5c\uc911\ub77d<\/b><br \/>\nSr. Account Executive<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098[\/vc_column_text][vc_column_text css=&#8221;&#8221;] AI \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0\uacfc \uad6d\ub0b4 \ud074\ub77c\uc6b0\ub4dc \uaddc\uc81c \uc900\uc218 \uc804\ub7b5 \ub300\uc751 \ubc29\uc548 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] \ubcf8 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 \uc131\uacf5\uc801\uc778 AI \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0\uc744 \uc704\ud55c \uc804\ub7b5\uacfc \ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \ubc0f \uaddc\uc81c \uc900\uc218 \ub300\uc751 \ubc29\uc548\uc5d0 \ub300\ud574 \uc54c\uc544\ubd05\ub2c8\ub2e4. IT \ubc0f \ucee8\ud0dd\uc13c\ud130 \ub9ac\ub354\ub4e4\uc758 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc744 \ud1b5\ud574 2025\ub144\uc758 AICC \ud601\uc2e0 \ubc29\uc548\uc744 \uacf5\uc720\ud558\uba70, \ud2b8\ub80c\ub4dc, \ubcf4\uc548, \uae30\uc220\uc801 \uce21\uba74\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc758 \uc911\uc694\uc131\uacfc \uaddc\uc81c [&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":573253,"template":"","tax_priority":[],"tax_contenttheme":[14872,14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-573243","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"04\/29\/2025 10:00 pm","w_edate":"04\/29\/2025 11:00 pm","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p style=\"text-align: center;\"><a href=\"https:\/\/www.genesys.com\/media\/2025-GENESYS-WEBINAR-PPT-1.pdf\">\ubc1c\ud45c \uc790\ub8cc \ub2e4\uc6b4\ub85c\ub4dc\u00a0<\/a><\/p>\n<p style=\"text-align: center;\"><iframe title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/Lu3ZYw0OrIk?si=YrYGmyxpIX1SppUM\" width=\"562\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":560310,"post_author":"884","post_date":"2025-05-01 19:46:43","post_date_gmt":"2025-05-02 02:46:43","post_content":"[vc_row][vc_column][vc_column_text css=\"\"]\uae08\uc735 \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc740 \uc77c\ubc18 \uc2dc\uc911 \uc740\ud589, \ud22c\uc790 \uc740\ud589, \uc790\uc0b0 \uad00\ub9ac \ub4f1 \ub2e4\uc591\ud55c \ubd84\uc57c\uc5d0 \uac78\uccd0 \uc788\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc740 \uae30\uc220\uc5d0 \ud22c\uc790\ud568\uc73c\ub85c\uc368 \uc131\uc7a5\uc744 \uc774\uc5b4\uac11\ub2c8\ub2e4. \uc5b4\ub5a4 \uae08\uc735\uc0ac\ub294 \uc790\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\ub97c '\uc740\ud589\uc774 \uc5f0\uacc4\ub41c \uae30\uc220 \ud68c\uc0ac'\ub85c \ubb18\uc0ac\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ud604\uc7ac, \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\ub4e4\uc740 \uace0\uae09 \uace0\uac1d \uacbd\ud5d8(CX) \uae30\uc220\uc5d0 \uc9d1\uc911 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. CX\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud55c \ud575\uc2ec \uae30\uc220\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\r\n\r\n\ud558\uc9c0\ub9cc CX \uae30\uc220\uc758 \uc7a5\uc810\uacfc \ud61c\ud0dd\uc744 \uc628\uc804\ud788 \ub204\ub9ac\uae30 \uc704\ud574\uc11c\ub294 \uae30\uc220 \ub3c4\uc785 \uc2dc \ub9ce\uc740 \uac83\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uae30\uc900\uc73c\ub85c \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud560 \ub54c\ub294 AI \uae30\ubc18 \uac1c\uc778\ud654, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM), \uaddc\uc815 \uc900\uc218 \ub4f1\uc744 \ud3c9\uac00 \ub9ac\uc2a4\ud2b8\uc5d0 \uc62c\ub9ac\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc758 \ubaa8\ub4e0 \uac83\uc744 \uc54c\uc544\ubd05\ub2c8\ub2e4.\r\n<h2>\uace0\uac1d \uae30\ub300\uce58\uc758 \ubcc0\ud654<\/h2>\r\n\uae00\ub85c\ubc8c \uae30\uc220 \ube0c\ub79c\ub4dc\uac00 \uac04\ud3b8\ud558\uace0\ub3c4 \uc2a4\ub9c8\ud2b8\ud55c \uc140\ud504 \uc11c\ube44\uc2a4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74\uc11c \uace0\uac1d\uc740 \uae08\uc735 \uc11c\ube44\uc2a4\uc5d0\uc11c\ub3c4 \uadf8\uc640 \uac19\uc740 \uc218\uc900\uc758 \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc740\ud589 \uc11c\ube44\uc2a4\uc5d0\uc11c \ub514\uc9c0\ud138 \uc6b0\uc120 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \ub192\uc544\uc9c0\uba74\uc11c ATM, \uc740\ud589 \uc9c0\uc810, \uc6f9\uc0ac\uc774\ud2b8\ub97c \ucc3e\ub294 \uc0ac\ub78c\uc740 \uc904\uc5b4\ub4e0 \ubc18\uba74 \ubaa8\ubc14\uc77c \uc571 \uc0ac\uc6a9\ub7c9\uc740 \uacc4\uc18d \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.\r\n\r\n2024 Genesys <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/generationaldynamics?ost_tool=blog&ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">'\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8'<\/a>\u00a0\ubcf4\uace0\uc11c\uc5d0\ub3c4 \uc774 \uac19\uc740 \ubcc0\ud654\uac00 \ubc18\uc601\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \uc124\ubb38\uc5d0 \uc751\ub2f5\ud55c Z\uc138\ub300\uc758 53%\uc640 \ubc00\ub808\ub2c8\uc5bc \uc138\ub300\uc758 63%\uac00 \ucc57\ubd07\uacfc \uac19\uc740 \uc140\ud504 \uc11c\ube44\uc2a4 \ub3c4\uad6c\ub97c \uc120\ud638\ud569\ub2c8\ub2e4. \uc774\ub294 X\uc138\ub300 \ubc0f \ubca0\uc774\ube44\ubd90 \uc138\ub300\ubcf4\ub2e4 15%p \ub192\uc740 \uc218\uce58\uc785\ub2c8\ub2e4.\r\n\r\n\ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub824\uba74 \uc138\ub300\ubcc4 \uc11c\ube44\uc2a4 \uc120\ud638\ub3c4\ub97c \ud30c\uc545\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \ubd07 \ub4f1\uc758 \ub514\uc9c0\ud138 \uae30\uc220\uacfc \uacbd\ud5d8\uc744 \uc120\ud638\ud558\ub294 \uc80a\uc740 \uace0\uac1d\uce35\uc744 \uc704\ud55c \uc11c\ube44\uc2a4\ub97c \uace0\ub824\ud558\uc138\uc694.\r\n\r\n\ub514\uc9c0\ud138 \uc11c\ube44\uc2a4\uc758 \ubc94\uc704\ub97c \ub113\ud788\uba74 \uc9c1\uc6d0\ub4e4\uc740 \ud558\uc774\ube0c\ub9ac\ub4dc \uc811\uadfc \ubc29\uc2dd\uc744 \uc120\ud638\ud558\ub294 \ub2e4\ub978 \uc5f0\ub839\uce35\uc758 \uace0\uac1d\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860, \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \ub4b7\uc804\uc5d0 \ub450\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uacbd\ud5d8\uacfc \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc6d0\uc744 \uacb0\ud569\ud558\uc5ec \ubcf5\uc7a1\ud55c \uc9c8\ubb38\uacfc \uc6b0\ub824\uc5d0 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud558\uace0 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud569\ub2c8\ub2e4.\r\n\r\n\uace0\uac1d \uc11c\ube44\uc2a4 \ub2c8\uc988\uac00 \uc0c1\ud669\uc5d0 \ub530\ub77c \uc5b4\ub5bb\uac8c \ub2ec\ub77c\uc9c0\ub294\uc9c0 \uace0\ub824\ud558\uc138\uc694. \uacc4\uc88c \uc218\uc218\ub8cc\uc640 \uac19\uc740 \uac04\ub2e8\ud55c \uc9c8\ubb38\uc774 \uc788\ub294 \uace0\uac1d\uc740 \uc740\ud589 \ubaa8\ubc14\uc77c \uc571\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc640 \ube60\ub974\uac8c \ucc44\ud305\ud558\ub294 \uac83\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\ub300\ub85c \uc740\ud1f4 \uc800\ucd95\uc5d0 \ub300\ud55c \uc870\uc5b8\uc774 \ud544\uc694\ud55c \uace0\uac1d\uc740 \uc7ac\ubb34 \ucee8\uc124\ud134\ud2b8\uc640 \uc601\uc0c1 \ud1b5\ud654\ub97c \uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774\ub7ec\ud55c \uc11c\ube44\uc2a4 \ubaa8\ub378\uc744 \uc9c0\uc6d0\ud558\ub294 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc740 \uc720\uc5f0\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4, \ucda9\uc131\ub3c4, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n<h2>CX \ucc44\ub110 \uc735\ud569\uc73c\ub85c ROI \uc99d\ub300<\/h2>\r\n\uae08\uc735 \uc11c\ube44\uc2a4\uc5d0\uc11c \ub300\uba74 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uc5ec\uc804\ud788 \uc911\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ucd5c\uadfc \ub4e4\uc5b4 \ub300\uba74 \uacbd\ud5d8\uacfc \ub514\uc9c0\ud138 \uacbd\ud5d8\uc758 \uacbd\uacc4\uac00 \ud750\ub824\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucc44\ub110 \uc735\ud569\uc740 \uae08\uc735 \uae30\uad00\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \ub2e8\uc21c\ud654\ud558\uace0, \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0, \uae0d\uc815\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc774\ub044\ub294 \uc88b\uc740 \uae30\ud68c\uac00 \ub429\ub2c8\ub2e4.\r\n\r\n\uc2dc\uc7a5\uc744 \uc55e\uc11c\uac00\ub294 \uae08\uc735 \uae30\uc5c5\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd\uc13c\ud130 \uae30\uc220<\/a>\uc744 \uc9c0\uc810\uc5d0 \ud1b5\ud569\ud558\uc5ec \uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc804\ub7b5\uc744 \uc804\uac1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc5c5\ubb34 \uc911 \uc7a0\uae50 \uc9ec\uc774 \ub09c \uc7ac\ubb34 \ucee8\uc124\ud134\ud2b8\ub098 \uc740\ud589\uc6d0\uc740 \uc9c0\uc810\uc758 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \ubb38\uc758\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\" target=\"_blank\" rel=\"noopener\">AI \uc9c0\uc6d0 \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/a>\uc744 \ud1b5\ud574 \uc804\ubb38\uc131, \uac00\uc6a9\uc131, \uc6cc\ud06c\ub85c\ub4dc\uc5d0 \ub530\ub77c \uace0\uac1d\uc758 \ubb38\uc758\ub97c \uc801\uc808\ud55c \uc9c1\uc6d0\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub294 \ubb3c\ub860 \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ub9cc\uc871\ub3c4\uae4c\uc9c0 \ub192\uc544\uc9d1\ub2c8\ub2e4.\r\n\r\n\uc9c1\uc6d0\uc774 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 \ub370 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uc5d0 \ub300\ud574\uc11c\ub9cc \uc694\uae08\uc744 \ubd80\uacfc\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-ai-experience-tokens\" target=\"_blank\" rel=\"noopener\">\uc18c\ube44 \uae30\ubc18 \uac00\uaca9 \ucc45\uc815 \ubaa8\ub378<\/a>\uc744 \uc0ac\uc6a9\ud558\uba74 \uc774\ub7ec\ud55c \ucc44\ub110 \ud1b5\ud569\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uac00\uaca9 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc9c1\uc6d0 \ub9ac\uc18c\uc2a4\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uace0, \ub354\uc6b1 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \ubd88\ud544\uc694\ud55c \ube44\uc6a9\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n<h2>\uc9c1\uc6d0 \ucc38\uc5ec\ub3c4 \ud5a5\uc0c1<\/h2>\r\n\uc9c1\uc6d0 \ucc38\uc5ec\ub3c4 \uac1c\uc120\uc740 \uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uc758 \uc624\ub798\ub41c \ucd5c\uc6b0\uc120 \uacfc\uc81c\uc600\uc2b5\ub2c8\ub2e4. AI \uae30\uc220\uc774 \ub4f1\uc7a5\ud558\uba74\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654(WFO) \uc804\ub7b5\uc744 \uc9c0\uc6d0\ud558\ub294 \ub3c4\uad6c\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc9c1\uc6d0\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uad50\uc721\ud558\uc5ec \uace0\uac1d \uad00\uacc4\ub97c \uad00\ub9ac\ud558\ub294 \uc77c\uc740 \uae08\uc735 \uc870\uc9c1\uc758 \uc131\uacf5\uc5d0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ud2b9\uc815 \ub77c\uc774\uc120\uc2a4\ub098 \uaddc\uc81c \ub4f1\ub85d\uc774 \ud544\uc694\ud55c \uc9c1\ubb34\uc758 \uacbd\uc6b0 \uad50\uc721\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uc774 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/a>\ub294 \uace0\uac1d \ub300\uba74 \uc5c5\ubb34 \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\uc640 \uc720\uc9c0\uc728 \ud5a5\uc0c1\uc5d0 \ud575\uc2ec \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\" target=\"_blank\" rel=\"noopener\">WEM\uc740 \uac8c\uc784\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5<\/a>\ud558\uc5ec \uafb8\uc900\ud55c \uae30\uc220 \uac1c\ubc1c\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc9c1\uc6d0\uc758 \uac1c\uc778\ud654\ub41c \ubaa9\ud45c\uc640 \uae30\uc5c5\uc758 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \uc131\uacfc\ub97c \uc124\uc815\ud558\uace0, \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \uc2dc\uac01\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5\uc744 \ud1b5\ud574 \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\uace0 \uc5c5\ubb34 \uc9c0\uc2dd\uc744 \ud5a5\uc0c1\uc2dc\ud0b4\uc73c\ub85c\uc368 \uc774\uc9c1\ub960\uc744 \ub0ae\ucd94\uace0 \uc9c1\ubb34 \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.\r\n\r\n\uc2e0\uc785 \uc9c1\uc6d0\uc774 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\uc744 \uc2dc\uc791\ud560 \ub54c \uc62c\ubc14\ub978 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc190\uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\">\ub124\uc774\ud2f0\ube0c AI \uae30\ub2a5<\/a>\uc774 \uc2e4\uc2dc\uac04 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0, \uc9c1\uc6d0\uc5d0\uac8c \ucc28\uc120\ucc45\uc744 \uc548\ub0b4\ud558\uace0, \uace0\uac1d\uc5d0\uac8c \ub9e4\ubc88 \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc804\ub2ec\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc9c0\uc2dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\r\n<h2>\uae08\uc735 \uc11c\ube44\uc2a4\uc758 AI \uad00\ub828 \uaddc\uc81c<\/h2>\r\nAI\uac00 \uae08\uc735 \uc11c\ube44\uc2a4\uc5d0 \ube60\ub974\uac8c \ub3c4\uc785\ub418\uba74\uc11c \uace0\uac1d \uacbd\ud5d8\uc774 \ud5a5\uc0c1\ub41c \ubc18\uba74, \uc7ac\ud574 \ubcf5\uad6c, \ube44\uc988\ub2c8\uc2a4 \ubcf5\uc6d0\ub825, \uaddc\uc815 \uc900\uc218\uc5d0 \ub300\ud55c \uc6b0\ub824\ub3c4 \ub098\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uae30\uad00\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/security-and-compliance\" target=\"_blank\" rel=\"noopener\">\uc870\uc9c1\uacfc \uace0\uac1d\uc744 \ubcf4\ud638<\/a>\ud558\uace0 \uc99d\uac00\ud558\ub294 \uaddc\uc81c \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \uc801\uc808\ud55c \uae30\uc220\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \ub9c8\ub828\ud574\uc57c \ud569\ub2c8\ub2e4.\r\n\r\n\uc720\ub7fd\uc5f0\ud569(EU)\uc774 \ub3c4\uc785\ud55c \ub514\uc9c0\ud138 \uc6b4\uc601 \ubcf5\uc6d0\ub825 \ubc95(DORA)\uacfc \uc778\uacf5 \uc9c0\ub2a5(AI) \ubc95 \ub4f1\uc758 \ubc95\ub960\uc740 \ubaa8\ub450 \uaddc\uc81c \uc900\uc218\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \uc774\uc640 \uc720\uc0ac\ud55c \ubc95\ub960\uc774 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uacc4\uc18d\ud574\uc11c \ub4f1\uc7a5\ud558\uace0 \uc788\ub294 \ub9cc\ud07c, \uae00\ub85c\ubc8c \ubc0f \ud604\uc9c0 \uaddc\uc815 \uc900\uc218\uc5d0 \ub300\ud55c \uc778\uc99d\uacfc \uaddc\uc815\uc5d0 \ubd80\ud569\ud558\ub294 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \uc810\uc810 \ub354 \uc911\uc694\ud574\uc9d1\ub2c8\ub2e4. \uc724\ub9ac\uc801 AI\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c \ud50c\ub7ab\ud3fc\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud569\ub2c8\ub2e4.\r\n<ul>\r\n \t<li>\uace0\uac1d\uc758 \uba85\uc2dc\uc801\uc778 \ub3d9\uc758\uac00 \uc788\ub294 \uacbd\uc6b0\uc5d0\ub9cc \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/li>\r\n \t<li>\ub370\uc774\ud130\ub97c \uc775\uba85\ud654\ud558\uace0 \ud5c8\uac00 \uc5c6\uc774 \uacf5\uc720\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\r\n \t<li>\ub370\uc774\ud130\ub97c \ud559\uc2b5 \ubaa8\ub378\uc5d0 \uc0ac\uc6a9\ud558\uae30 \uc804\uc5d0 \uc0ac\ub78c\uc758 \uac80\uc99d\uc744 \uac70\uce69\ub2c8\ub2e4.<\/li>\r\n \t<li>\uc5c4\uaca9\ud55c \ud14c\uc2a4\ud2b8\ub85c \uc815\ud655\uc131\uacfc \uc2e0\ub8b0\uc131\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/li>\r\n<\/ul>\r\n\uac15\ub825\ud55c \uaddc\uc815 \uc900\uc218 \uae30\ub2a5\uc744 \uac16\ucd98 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ucc44\ud0dd\ud558\uc138\uc694. \uadf8\ub798\uc57c\ub9cc \ubcf5\uc7a1\ud55c \uaddc\uc81c \ud658\uacbd\uc5d0 \uc801\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc0ac\uc6a9 \uc0ac\ub840\uc758 \uacc4\uc18d\uc801\uc778 \ubc1c\uc804\uc5d0 \ubc1c\ub9de\ucdb0 \uaddc\uc815\uc744 \uc900\uc218\ud558\uba70 \ud601\uc2e0\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n<h2>\uae08\uc735 \uc11c\ube44\uc2a4 CX\uc758 \ubbf8\ub798<\/h2>\r\n\ub514\uc9c0\ud138 \ucc44\ub110 \uc778\ud130\ub799\uc158\uc740 \uc774\uc81c \ud45c\uc900\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae08\uc735 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc774 CX \uc804\ub7b5\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae30\ud68c\uc785\ub2c8\ub2e4. AI \uae30\ubc18 \uae30\uc220, \ud558\uc774\ube0c\ub9ac\ub4dc \uc11c\ube44\uc2a4 \ubaa8\ub378, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uba74 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac15\ud654\ud558\uace0, \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0, \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub828 \uaddc\uc815 \ub610\ud55c \ubaa8\ub450 \uc900\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\nAI \uae30\ubc18 \uac1c\uc778\ud654, \uc11c\ube44\uc2a4 \uc81c\uacf5\uc758 \uc720\uc5f0\uc131, \uac15\ub825\ud55c \uaddc\uc815 \uc900\uc218 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac00\uace0 \ucc45\uc784\uac10 \uc788\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uae30\uc220\uc5d0 \ud22c\uc790\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uac1c\uc120\ud558\uace0, \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uc131\uacf5\uc744 \uac70\ub46c\ubcf4\uc138\uc694.\r\n\r\n<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide?ost_tool=blog&ost_campaign=ft-blog\" target=\"_blank\" rel=\"noopener\">2025 \ucee8\ud0dd\uc13c\ud130 \uad6c\ub9e4 \uac00\uc774\ub4dc<\/a>\ub97c \ub2e4\uc6b4\ub85c\ub4dc\ud558\uc5ec, \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc758 \uc8fc\uc694 \uae30\ub2a5 \ubc0f \uad6c\ub9e4 \uc2dc \uc0b4\ud3b4\ubd10\uc57c \ud558\ub294 \uc9c8\ubb38\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row]","post_title":"AI \ud50c\ub7ab\ud3fc\uc73c\ub85c \uae08\uc735<br>\uc11c\ube44\uc2a4 \ubd80\ubb38\uc758 CX \ud5a5\uc0c1","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"elevate-cx-in-financial-services-with-an-ai-platform","to_ping":"","pinged":"","post_modified":"2025-05-01 19:47:44","post_modified_gmt":"2025-05-02 02:47:44","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=560310","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":523182,"post_author":"952","post_date":"2024-06-10 18:08:30","post_date_gmt":"2024-06-11 01:08:30","post_content":"","post_title":"\uc9c4\uc815\ud55c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c AICC \uad6c\ud604 \uc804\ub7b5","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"aicc-implementation-strategy","to_ping":"","pinged":"","post_modified":"2025-07-02 17:30:30","post_modified_gmt":"2025-07-03 00:30:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=523182","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":515377,"post_author":"853","post_date":"2024-04-18 20:35:08","post_date_gmt":"2024-04-19 03:35:08","post_content":"","post_title":"AI \ub3c4\uc785\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4 \uac1c\ubc1c \uc804\ub7b5","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"how-to-build-your-business-case-for-ai","to_ping":"","pinged":"","post_modified":"2025-07-02 00:18:25","post_modified_gmt":"2025-07-02 07:18:25","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/how-to-build-your-business-case-for-ai","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":552163,"post_author":"1062","post_date":"2025-02-19 15:57:21","post_date_gmt":"2025-02-19 23:57:21","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"form\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1>AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/h1>\r\n\uace0\uac1d \ub9cc\uc871\uc744 \ub192\uc774\uae30 \uc704\ud55c CX \uc124\uacc4\uc5d0\uc11c AI\ub294 \ub2e4\uc18c \uae34 \uc5ec\uc815\uc785\ub2c8\ub2e4.\r\nAI\ub97c \ub458\ub7ec\uc2fc \uacfc\uc7a5\ub41c \ub9d0\ub4e4\uc5d0\uc11c \ubc97\uc5b4\ub098 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uacbd\uc7c1 \uc6b0\uc704\ub97c \uac15\ud654\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4 \ubcf4\uc138\uc694.\r\n\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_button=\"\ubcf4\uace0\uc11c \ub2e4\uc6b4\ub85c\ub4dc\" ar_status=\"Asset\" cid_id=\"7014X000003AfFaQAK\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2 style=\"text-align: center;\">CX \ub9ac\ub354 1,000\uba85\uc758 \uc124\ubb38\uc870\uc0ac \uacb0\uacfc<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/4\"][component_card content_alignment=\"text-center\" background_color=\"bgc-lgray\"]\r\n<p class=\"h3\">83%<\/p>\r\nAI\ub294 \ud5a5\ud6c4 \uae30\uc5c5\uc758 \ubd84\uba85\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728[\/component_card][\/vc_column][vc_column width=\"1\/4\"][component_card content_alignment=\"text-center\" background_color=\"bgc-lgray\"]\r\n<p class=\"h3\">59%<\/p>\r\n\uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uba74 \uace0\uac1d \ucda9\uc131\ub3c4\uc640\r\n\uc0dd\uc560 \uac00\uce58\uac00 \ub192\uc544\uc9c8 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728[\/component_card][\/vc_column][vc_column width=\"1\/4\"][component_card content_alignment=\"text-center\" background_color=\"bgc-lgray\"]\r\n<p class=\"h3\">70%<\/p>\r\nAI\ub294 \uace0\uac1d \uc5ec\uc815 \ubc0f \uace0\uac1d\uc744 \uacf5\uac10\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub41c\ub2e4\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728[\/component_card][\/vc_column][vc_column width=\"1\/4\"][component_card content_alignment=\"text-center\" background_color=\"bgc-lgray\"]\r\n<p class=\"h3\">69%<\/p>\r\n\uc724\ub9ac\uc801\uc778 AI \ubc30\ud3ec \uacc4\ud68d\uc774 \uc788\ub2e4\ub77c\uace0 \ub2f5\ud55c\u00a0 CX \ub9ac\ub354 \ube44\uc728[\/component_card][\/vc_column][\/vc_row][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_single_image image=\"537651\" alignment=\"center\" css=\"\"][\/vc_column][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \uc18c\ube44\uc790\uc640 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ubc14\ub77c\ubcf4\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \uc815\uc758\ud558\uace0 \uc788\uc73c\uba70, \uc5c6\uc5b4\uc11c\ub294 \uc548 \ub420 \ud575\uc2ec \uc694\uc18c\ub85c \ube60\ub974\uac8c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\u201cAI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8\u201d \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 CX \ub2f4\ub2f9 \uc784\uc6d0\uc758 80% \uc774\uc0c1\uc774 'AI\ub294 \ud5a5\ud6c4 \uae30\uc5c5\uc758 \ubd84\uba85\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub420 \uac83'\uc774\ub77c\uace0 \ubbff\uc73c\uba70, 59%\ub294 '\uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uba74 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc0dd\uc560 \uac00\uce58\ub97c \ub192\uc77c \uc218 \uc788\uc744 \uac83'\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. AI \uc804\ub7b5\uc744 \uacbd\ud5d8 \uc6b4\uc601\uc5d0 \ud1b5\ud569\ud574\uc57c \ud558\ub294 \uc774\uc720\uac00 \ubc14\ub85c \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774\ub97c \uc2e4\ud589\ud558\uc9c0 \ubabb\ud558\ub294 \uae30\uc5c5\uc740 \uacbd\uc7c1\uc5c5\uccb4\uc5d0 \ub4a4\ucc98\uc9c0\uace0, \uace0\uac1d\uc744 \uc783\uace0, \uc9c1\uc6d0\uc758 \uc758\uc695\ub9c8\uc800 \uc800\ud558\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774 \ubcf4\uace0\uc11c\uc5d0\uc11c\ub294 \uace0\uac1d, \uc9c1\uc6d0, \uae30\uc5c5\uc744 \uc704\ud55c AI \ud65c\uc6a9 \ubc29\ubc95\uc744 \uc54c\uc544\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2>\ud575\uc2ec \ud3ec\uc778\ud2b8<\/h2>\r\n<ul>\r\n \t<li>AI\ub294 \uc131\uacf5\uc801\uc778 CX \uc804\ub7b5\uc758 \ud544\uc218 \uc694\uc18c\ub85c \ube60\ub974\uac8c \uc790\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\r\n \t<li>AI\ub294 \uac1c\uc778\ud654 \ubc0f \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \ubd84\uc57c\uc5d0\uc11c \ud65c\ubc1c\ud558\uac8c \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\r\n \t<li>AI \uae30\ubc18 \ucc57\ubd07\uc774 \ub110\ub9ac \uc0ac\uc6a9\ub418\uace0 \uc788\uc9c0\ub9cc, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc804\ubc18\uc5d0\uc11c AI\uc758 \uc7a0\uc7ac\ub825\uc744 \uc628\uc804\ud788 \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \ub9ce\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\r\n \t<li>AI \ubc30\ud3ec\ub294 \ub370\uc774\ud130 \uc804\ub7b5, \uaddc\uc81c \ubd88\ud655\uc2e4\uc131, \uc9c1\uc6d0 \uc6b0\ub824 \ub4f1\uc758 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud574 \uc788\uc9c0\ub9cc, \ub9ce\uc740 CX \ub9ac\ub354\ub4e4\uc740 \uc774\ub97c \uadf9\ubcf5\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\r\n \t<li>AI\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_single_image image=\"557903\" alignment=\"center\" css=\"\" si_max_width=\"500px\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][component_cta_block content_alignment=\"text-right\" cta_ratio=\"4\" background_color=\"bgc-lgray\" media=\"537657\"]\r\n<p class=\"text-40 text-graphite\">\u201c\uac00\ub2a5\ud55c \ubaa8\ub4e0 \ubc29\ubc95\uc73c\ub85c \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uba74 \uace0\uac1d \uacbd\ud5d8 \uc601\uc5ed\uc774\uc57c\ub9d0\ub85c AI\ub85c\ubd80\ud130 \uac00\uc7a5 \ud070 \uc774\uc810\uc744 \uc5bb\uc744 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.\u201d<\/p>\r\nChristine \u201cCK\u201d Kerley, AI \ubc0f \uae30\uc220 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \uac15\uc5f0\uc790 \uacb8 \ucee8\uc124\ud134\ud2b8[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2 style=\"text-align: center;\">CX \ub9ac\ub354\ub4e4\uc758 AI \uc0ac\uc6a9 \ubaa9\uc801<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<p class=\"text-50\" style=\"text-align: center;\">76%<\/p>\r\n<p class=\"text-24\" style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8 \uac1c\uc778\ud654<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<p class=\"text-50\" style=\"text-align: center;\">72%<\/p>\r\n<p class=\"text-24\" style=\"text-align: center;\">\uace0\uac1d \uc5ec\uc815\uc758 \ubb38\uc81c\uc810 \ud30c\uc545<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<p class=\"text-50\" style=\"text-align: center;\">65%<\/p>\r\n<p class=\"text-24\" style=\"text-align: center;\">\ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815 \ud6a8\uc728\ud654<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][component_button cta_style=\"text\" content_alignment=\"text-center\" primary_cta=\"url:%23form|title:%EB%B3%B4%EA%B3%A0%EC%84%9C%20%EB%8B%A4%EC%9A%B4%EB%A1%9C%EB%93%9C\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-navy\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"2\/3\" offset=\"vc_col-lg-offset-2\"][vc_column_text css=\"\"]\r\n<h2 style=\"text-align: center;\">\uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ud560\uc744 \ub300\ub300\uc801\uc73c\ub85c \ud601\uc2e0\ud558\ub294 AI<\/h2>\r\n<p style=\"text-align: center;\">CX \uc6b4\uc601\uc5d0\uc11c AI\uac00 \ubcf4\ud3b8\ud654\ub418\uba74\uc11c AI \ub3c4\uad6c \ud65c\uc6a9 \ub2a5\ub825 \ub4f1 \uc778\uac04 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc694\uad6c\ub418\ub294 \uc2a4\ud0ac\uc774 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Constellation Research\uc758 \uc124\ub9bd\uc790\uc774\uc790 \uc218\uc11d \uc560\ub110\ub9ac\uc2a4\ud2b8\uc778 R \"Ray\" Wang\uc740 \"AI \ub355\ubd84\uc5d0 \uc9c1\uc6d0\ub4e4\uc774 \ub354\uc6b1 \ub192\uc740 \uc218\uc900\uc758 \uc804\ub7b5\uc801\uc778 \uc77c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc744 \uac83\"\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_js]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[\/vc_raw_js][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0ibXQtMiI+PGNhbnZhcyBpZD0icmVwb3J0LWNoYXJ0IiB3aWR0aD0iNDAwIiBoZWlnaHQ9IjUyMCI+PC9jYW52YXM+PC9kaXY+[\/vc_raw_html][vc_raw_js]%3Cscript%3E%0A%09var%20report_chart%20%3D%20document.getElementById%28%27report-chart%27%29.getContext%28%272d%27%29%3B%0A%09Chart.defaults.color%20%3D%20%22%23FFFFFF%22%3B%0A%09Chart.defaults.borderColor%20%3D%20%22%23D9D9D9%22%3B%0A%0A%09const%20plugin%20%3D%20%7B%0A%09%09beforeInit%28chart%29%20%7B%0A%09%09%09%2F%2F%20Get%20a%20reference%20to%20the%20original%20fit%20function%0A%09%09%09const%20origFit%20%3D%20chart.legend.fit%3B%0A%09%09%09chart.legend.fit%20%3D%20function%20fit%28%29%20%7B%0A%09%09%09%09origFit.bind%28chart.legend%29%28%29%3B%0A%09%09%09%09%2F%2F%20Change%20the%20height%20to%20any%20desired%20value%0A%09%09%09%09this.height%20%2B%3D%2036%3B%0A%09%09%09%7D%0A%09%09%7D%0A%09%7D%0A%09var%20new_chart%20%3D%20new%20Chart%28report_chart%2C%20%7B%0A%09%09%09plugins%3A%20%5Bplugin%2CChartDeferred%5D%2C%0A%09%09%09data%3A%20%7B%0A%09%09%09%09%09labels%3A%20%5B%5B%22%EB%AC%B8%EC%A0%9C%20%ED%95%B4%EA%B2%B0%22%2C%20%22%EB%8A%A5%EB%A0%A5%22%5D%2C%20%5B%22%EC%82%B0%EC%97%85%20%EA%B2%BD%ED%97%98%2F%22%2C%20%22%EC%A0%9C%ED%92%88%EC%97%90%20%EB%8C%80%ED%95%9C%20%EC%A7%80%EC%8B%9D%22%5D%2C%20%5B%22%EC%A0%81%EC%9D%91%EC%84%B1%2F%22%2C%20%22%EB%B3%80%ED%99%94%EC%97%90%20%EB%94%B0%EB%A5%B8%22%2C%20%22%EB%AF%BC%EC%B2%A9%EC%84%B1%22%5D%2C%20%5B%22%EC%A7%84%ED%99%94%EB%90%9C%20AI%EC%99%80%22%2C%20%22%ED%95%A8%EA%BB%98%22%2C%20%22%EC%9D%BC%ED%95%98%EB%8A%94%20%EB%8A%A5%EB%A0%A5%22%5D%2C%20%5B%22%EA%B3%B5%EA%B0%90%EA%B3%BC%22%2C%20%22%EB%8F%99%EA%B0%90%22%5D%5D%2C%0A%09%09%09%09%09datasets%3A%20%5B%7B%0A%09%09%09%09%09%09%09type%3A%20%27bar%27%2C%0A%09%09%09%09%09%09%09label%3A%20%27%ED%98%84%EC%9E%AC%20%EC%A4%91%EC%9A%94%ED%95%98%EB%8B%A4%EA%B3%A0%20%EC%83%9D%EA%B0%81%ED%95%A8%27%2C%0A%09%09%09%09%09%09%09backgroundColor%3A%20%22%23EEEDE7%22%2C%0A%09%09%09%09%09%09%09data%3A%20%5B82%2C%2074%2C%2058%2C%2052%2C%2044%5D%2C%0A%09%09%09%09%09%09%09maxBarThickness%3A%2090%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20borderRadius%3A%2010%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20barPercentage%3A%201%2C%0A%09%09%09%09%09%09%09color%3A%20%22%23FFFFFF%22%0A%09%09%09%09%09%7D%2C%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20type%3A%20%27bar%27%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20label%3A%20%27%ED%96%A5%ED%9B%84%205%EB%85%84%20%EB%92%A4%20%EC%A4%91%EC%9A%94%ED%95%98%EB%8B%A4%EA%B3%A0%20%EC%83%9D%EA%B0%81%ED%95%A8%27%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20backgroundColor%3A%20%22%2305BCFF%22%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20data%3A%20%5B95%2C%2090%2C%2090%2C%2088%2C%2069%5D%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20maxBarThickness%3A%2090%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20borderRadius%3A%2010%2C%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20barPercentage%3A%201%2C%0A%09%09%09%09%09%09color%3A%20%22%23FFFFFF%22%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%7D%5D%2C%0A%09%09%09%7D%2C%0A%09%09%09options%3A%20%7B%0A%09%09%09%09%09plugins%3A%20%7B%0A%09%09%09%09%09%09%09tooltip%3A%20%7B%0A%09%09%09%09%09%09%09%09%09enabled%3A%20true%2C%0A%09%09%09%09%09%09%09%09%09callbacks%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09title%3A%20function%28context%29%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09let%20label%20%3D%20context%5B0%5D.label%3B%0A%09%09%09%09%09%09%09%09%09%09%09label%20%3D%20label.replace%28%2F%5C%2C%2Fg%2C%22%20%22%29%3B%0A%09%09%09%09%09%09%09%09%09%09%09return%20label%3B%0A%09%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%09%09%09label%3A%20function%28context%29%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09let%20label%20%3D%20context.dataset.label%20%7C%7C%20%27%27%3B%0A%09%09%09%09%09%09%09%09%09%09%09if%20%28label%29%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09%09label%20%2B%3D%20%27%3A%20%27%3B%0A%09%09%09%09%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%09%09%09%09%09%09if%20%28context.parsed.y%20%21%3D%3D%20null%29%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09%09label%20%2B%3D%20context.parsed.y%20%2B%20%27%25%27%3B%0A%09%09%09%09%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%09%09%09%09%09%09return%20label%3B%0A%09%09%09%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09deferred%3A%20%7B%0A%09%09%09%09%09%09%09%09%09xOffset%3A%20150%2C%0A%09%09%09%09%09%09%09%09%09yOffset%3A%20%2750%25%27%2C%0A%09%09%09%09%09%09%09%09%09delay%3A%20500%0A%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09legend%3A%20%7B%0A%09%09%09%09%09%09%09%09onClick%3A%20%28e%29%20%3D%3E%20e.stopPropagation%28%29%2C%0A%09%09%09%09%09%09%09%09%09labels%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09font%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09%09%09size%3A%2018%0A%09%09%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%09%09%09%09padding%3A%2018%0A%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%7D%2C%0A%09%09%09%09%09scales%3A%20%7B%0A%09%09%09%09%09%09%09x%3A%20%7B%0A%09%09%09%09%09%09%09%09%09gridLines%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09display%3A%20false%2C%0A%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%09%09ticks%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09font%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09%09%09size%3A%2016%2C%0A%09%09%09%09%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09y%3A%20%7B%0A%09%09%09%09%09%09%09%09%09ticks%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09beginAtZero%3A%20true%2C%0A%09%09%09%09%09%09%09%09%09%09%09font%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09%09%09size%3A%2016%2C%0A%09%09%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%09%09%09%09callback%3A%20function%28value%2C%20index%2C%20ticks%29%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09%09return%20value%20%2B%20%27%25%27%3B%0A%09%09%09%09%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%09%09type%3A%20%27linear%27%2C%0A%09%09%09%09%09%09%09%09%09title%3A%20%7B%0A%09%09%09%09%09%09%09%09%09%09%09display%3A%20false%2C%0A%09%09%09%09%09%09%09%09%09%7D%2C%0A%09%09%09%09%09%09%09%7D%0A%09%09%09%09%09%7D%2C%0A%09%09%09%09%09responsive%3A%20true%2C%0A%09%09%09%09%09maintainAspectRatio%3A%20false%2C%0A%09%09%09%7D%0A%09%7D%29%3B%0A%20%20%3C%2Fscript%3E[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][component_cta_block content_alignment=\"text-center\" background_color=\"bgc-lgray\" cta=\"url:%23form|title:%EB%B3%B4%EA%B3%A0%EC%84%9C%20%EB%8B%A4%EC%9A%B4%EB%A1%9C%EB%93%9C\"]\r\n<h2 style=\"text-align: center;\">\uace0\uac1d, \uc9c1\uc6d0, \uae30\uc5c5\uc744 \uc704\ud55c AI \ud65c\uc6a9 \ubc29\ubc95 \uc54c\uc544\ubcf4\uae30<\/h2>\r\n[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section]","post_title":"AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"customer-experience-in-the-age-of-ai","to_ping":"","pinged":"","post_modified":"2025-02-20 01:05:47","post_modified_gmt":"2025-02-20 09:05:47","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=552163","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"is_zoom":false,"get_started_config":"default","gsc_tab":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/573243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/952"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/573243\/revisions"}],"predecessor-version":[{"id":573256,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/573243\/revisions\/573256"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/573253"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=573243"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=573243"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=573243"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=573243"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=573243"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=573243"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=573243"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=573243"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=573243"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=573243"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=573243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}