{"id":540704,"date":"2024-10-03T19:09:39","date_gmt":"2024-10-04T02:09:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=540704"},"modified":"2024-10-03T19:18:38","modified_gmt":"2024-10-04T02:18:38","slug":"social-listening-to-action","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ko-kr\/webinars\/social-listening-to-action","title":{"rendered":"[CX Innovate \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4] \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc5d0\uc11c \uc561\uc158\uae4c\uc9c0 \u2013 SNS\ub97c \ud65c\uc6a9\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8 \ud5a5\uc0c1"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>[CX Innovate 2024 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4]<br \/>\n\uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc5d0\uc11c \uc561\uc158\uae4c\uc9c0: SNS\ub97c \ud65c\uc6a9\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8 \ud5a5\uc0c1<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\">\ub514\uc9c0\ud138 \ucc44\ub110\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ucd5c\uc804\uc120\uc774 \ub428\uc5d0 \ub530\ub77c, \ub9ce\uc740 \uc870\uc9c1\ub4e4\uc774 \uace0\uac1d\uacfc\uc758 \uc758\ubbf8 \uc788\ub294 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \ub2e4\uc591\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc758 \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\ub294 \uacfc\uc81c\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \ucd5c\uc2e0 \ubcf4\uace0\uc11c &#8220;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/generationaldynamics\">\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8<\/a>&#8220;\uc5d0 \ub530\ub974\uba74, Z\uc138\ub300\uc758 55% \uc774\uc0c1\uacfc \ubc00\ub808\ub2c8\uc5bc \uc138\ub300 \uc18c\ube44\uc790\uc758 54%\uac00 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud574 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc744 \uc120\ud638\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uacfc \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \ubd80\uc7ac, \ubd84\ub9ac\ub41c \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110, \ud300 \uac04\uc758 \uace0\ub9bd\ub41c \ub370\uc774\ud130\ub294 \uc870\uc9c1\uc774 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc644\ubcbd\ud788 \uc870\uc728\ud558\ub294 \uac83\uc744 \ub9c9\ub294 \uc8fc\uc694 \uc7a5\uc560\ubb3c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\ub09c CX Innovate 2024\uc5d0\uc11c \ubc1c\ud45c\ud55c &#8216;\uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc5d0\uc11c \uc561\uc158\uae4c\uc9c0 \u2013 SNS\ub97c \ud65c\uc6a9\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8 \ud5a5\uc0c1&#8217; \uc138\uc158\uc744 \uc628\ub514\ub9e8\ub4dc \uc601\uc0c1\uc73c\ub85c \ub9cc\ub098\ubcf4\uc138\uc694. \ubcf8 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 SNS \ucc44\ub110\uc5d0\uc11c\uc758 \ub300\uc751 \ubc0f \uc13c\ud2f0\uba58\ud2b8 \ubd84\uc11d\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc \uacbd\ud5d8 \ud5a5\uc0c1 \ubc29\uc548\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003Af7VQAS\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/540704?thankyou=540704&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/540704\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/540704\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"540704\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speaker<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_single_image image=&#8221;471246&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>\uc774\uc131\ud6c8<\/strong><br \/>\nSolution Consultant Leader<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098[\/vc_column_text][vc_column_text css=&#8221;&#8221;] [CX Innovate 2024 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4] \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc5d0\uc11c \uc561\uc158\uae4c\uc9c0: SNS\ub97c \ud65c\uc6a9\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8 \ud5a5\uc0c1 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] \ub514\uc9c0\ud138 \ucc44\ub110\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ucd5c\uc804\uc120\uc774 \ub428\uc5d0 \ub530\ub77c, \ub9ce\uc740 \uc870\uc9c1\ub4e4\uc774 \uace0\uac1d\uacfc\uc758 \uc758\ubbf8 \uc788\ub294 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \ub2e4\uc591\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc758 \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\ub294 \uacfc\uc81c\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 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Genesys\ub97c \uc120\ud0dd\ud560 \uc218\ubc16\uc5d0 \uc5c6\uc5c8\ub358 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?\r\n\r\n\uae00\ub85c\ubc8c \ubc0f \uad6d\ub0b4 \ub9ac\ub529 \uae30\uc5c5\ub4e4\uc758 \uc120\ud0dd\uc5d0\ub294 \uc774\uc720\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ubcf8 \uc6e8\ube44\ub098\ub97c \ud1b5\ud574\u00a0\ucee8\ud0dd\uc13c\ud130 \uc5c5\uacc4 \uc885\uc0ac\uc790\ub4e4\uc774 \uc2dc\uc2a4\ud15c \uc6b4\uc601 \ubc0f \uc11c\ube44\uc2a4 \ubc0f \uc0c1\ub2f4\uc6d0 \uad00\ub9ac\uc5d0\uc11c \uacaa\uace0 \uc788\uc5c8\ub358 Paint point\ub4e4\uc744 \uacf5\uc720\ud558\uace0 Genesys\uac00 \uc5b4\ub5bb\uac8c \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc0f \ucee8\ud0dd\uc13c\ud130 \ub514\uc9c0\ud138 \ud601\uc2e0\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uc5c8\ub294\uc9c0\u00a0\uadf8 \uc790\uc138\ud55c \ub0b4\uc6a9\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_row_inner][vc_column_inner][mktoform cta_header=\"\uc6e8\ube44\ub098 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Korea<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"370719\" alignment=\"center\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>\ubc29\ud6c8\uc7ac \ubd80\uc7a5<\/strong>\r\nSolution Consulting,\r\nGenesys Korea<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"\uad6d\ub0b4 CX \ub9ac\ub529 \uae30\uc5c5\ub4e4\uc758 \uacf5\ud1b5\ub41c \uc120\ud0dd - \u201c\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\u201d, GENESYS CLOUD","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys_zdnet_2023","to_ping":"","pinged":"","post_modified":"2024-10-03 19:24:06","post_modified_gmt":"2024-10-04 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\uace0\uac1d \uacbd\ud5d8(CX)\uc5d0\uc11c \ud575\uc2ec \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ud604\uc7ac \uc77c\ubc18\uc801\uc73c\ub85c \uc0ac\uc6a9\ub418\ub294 \ub3c4\uad6c\ub294 \uc120\uc81c\uc801\uc778 \ucc38\uc5ec\ub97c \ucd09\uc9c4\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc6b0\ub824 \uc0ac\ud56d\uacfc \ubb38\uc758\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc751\ub2f5\uc131 \uc218\uc900\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-to-effectively-measure-customer-experience\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4<\/a>\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \ub610\ud55c, \uc7a0\uc7ac \uace0\uac1d\uc758 \uacf5\uac10\uc744 \ubd80\ub97c \uc218 \uc788\ub294 \ub0b4\uc6a9\uc744 \uac15\uc870\ud558\uc5ec \ucf58\ud150\uce20\ub97c \uc81c\uc791\ud558\uace0 \ucea0\ud398\uc778\uc744 \uc2e4\uc2dc\ud568\uc73c\ub85c\uc368 \ub9c8\ucf00\ud305 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">\ub450 \uac00\uc9c0 \uc720\ud615\uc758 \ub3c4\uad6c \ubaa8\ub450 \uae30\uc5c5\uc774 \ube0c\ub79c\ub4dc, \ube0c\ub79c\ub4dc \ud3c9\ud310, \uc81c\uacf5\ud558\ub294 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \ub4f1\uc5d0 \ub300\ud574 \uc628\ub77c\uc778\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9c0\ub294 \uace0\uac1d \ub300\ud654\ub97c \ud30c\uc545\ud558\ub3c4\ub85d \ub3d5\ub294 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/span><span data-contrast=\"none\"> \ud55c\ud3b8, Salesforce Social Studio\uc758 \uc9c0\uc6d0\uc774 \uace7 \uc885\ub8cc\ub418\ub294 \ub9cc\ud07c \uae30\uc5c5\uc740 \uc774\ub97c \uae30\ud68c\ub85c \uc0bc\uc544 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=000392005&amp;type=1\" target=\"_blank\" rel=\"noopener\">\uc0c8\ub85c\uc6b4 \ubcc0\ud654<\/a>\uc5d0 \ub098\uc11c\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n&nbsp;\r\n<h2><b><span data-contrast=\"none\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \uc8fc\ubaa9\ud574\uc57c \ud558\ub294 \uc774\uc720<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/h2>\r\n<span data-contrast=\"none\">\uace0\uac1d\uc740 \uc810\uc810 \ub354 \ub9ce\uc740 \uc18c\uc15c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uba58\uc158, \ud0dc\uadf8, \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud574 \uc5f0\ub77d\ud588\ub294\ub370 \ube0c\ub79c\ub4dc\uac00 \uc774\ub97c \ud655\uc778\ud558\uc9c0 \uc54a\uac70\ub098 \uc751\ub2f5\ud558\uc9c0 \uc54a\ub294\ub2e4\uba74 \uace0\uac1d \uad00\uacc4\uc640 \ube0c\ub79c\ub4dc\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span> <span data-contrast=\"none\">2022\ub144, Salesforce\ub294 Salesforce Studio Suite \uc194\ub8e8\uc158 \uc9c0\uc6d0\uc744 2024\ub144 11\uc6d4\uc5d0 \uc885\ub8cc\ud558\uaca0\ub2e4\ub294 \uacc4\ud68d\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-contrast=\"none\"> \uc561\uc138\uc2a4\uac00 \uc911\ub2e8\ub418\uba74 \ud574\ub2f9 \uacc4\uc815\uacfc \uad00\ub828\ub41c \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub3c4 \uc190\uc2e4\ub429\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \uac08\uc218\ub85d \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\">\ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \ud65c\ubc1c\ud788 \uad50\ub958\ud558\uba74<\/a> \ube0c\ub79c\ub4dc \uc778\uc9c0\ub3c4\uc640 \uace0\uac1d \ucc38\uc5ec\ub3c4\uac00 \ud5a5\uc0c1\ub418\uba70, \uc7a0\uc7ac \uace0\uac1d\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \ud0c0\uac9f\ud305 \uad11\uace0\ub97c \uc0ac\uc6a9\ud558\uace0 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud560 \uc218 \uc788\ub294 \ubc29\ubc95 \ub610\ud55c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span> <span data-contrast=\"none\">\uc81c\ub300\ub85c \ub41c \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc194\ub8e8\uc158\uc774 \uc5c6\ub2e4\uba74 \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \uc751\ub2f5\ub960 \uc5ed\uc2dc \ub5a8\uc5b4\uc9d1\ub2c8\ub2e4. <\/span><span data-contrast=\"auto\">\ub354\uc6b1\uc774 \u2018always-on\u2019 \uae30\ub2a5\uc774 \ud45c\uc900\uc774 \ub41c \uc9c0\uae08, \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \ubb38\uc758\uc640 \ubb38\uc81c\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud574 \uc8fc\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">\ub530\ub77c\uc11c Salesforce Social Studio\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \uc774\ub97c \ub300\uccb4\ud560 \uc194\ub8e8\uc158\uc744 \uc798 \uc120\ud0dd\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><span data-contrast=\"none\">\uadf8\ub7ec\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \u2018\uaf2d \ud544\uc694\ud55c \uae30\ub2a5\u2019\uc774 \ubb34\uc5c7\uc778\uc9c0, \ud604\uc7ac\uc758 \uc194\ub8e8\uc158\uc744 \uc5b4\ub5bb\uac8c \uac1c\uc120\ud558\uace0 \uc2f6\uc740\uc9c0\ubd80\ud130 \uc0dd\uac01\ud574 \ubd10\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>\r\n\r\n&nbsp;\r\n<h2><b><span data-contrast=\"none\">Salesforce Social Studio \ub300\uccb4 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uae30\ub300\uce58 \uc124\uc815<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<span data-contrast=\"none\">\uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \uc18c\uc15c \ub9ac\uc2a4\ub2dd, \uc18c\uc15c \ubaa8\ub2c8\ud130\ub9c1 \ub4f1\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc720\ud615\uc758 \uae30\uc220\uc744 \ubc1c\uc804\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. Salesforce Social Studio\uc758 \ub300\uccb4 \uc194\ub8e8\uc158\uc744 \uac80\ud1a0\ud558\uace0 \uc788\ub2e4\uba74 \ucd5c\uc18c\ud55c \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n<ul>\r\n \t<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Salesforce\uc640\uc758 \uae30\ubcf8 \ud1b5\ud569<\/span><\/b><span data-contrast=\"none\"> \u2013 Salesforce\uc5d0\uc11c \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud558\ub098\uc758 \ubcf4\uae30\uc5d0 \ud45c\uc2dc\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-contrast=\"none\"> Salesforce\uc640\uc758 \uae30\ubcf8 \ud1b5\ud569\uc744 \ud1b5\ud574, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc9c0\uc6d0 \ud300\uc740 \uc911\uc559 \uc9d1\uc911\uc2dd \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uacfc\uc758 \uc18c\uc15c \uc778\ud130\ub799\uc158\uc744 \ucc98\uc74c\ubd80\ud130 \ucd94\uc801\ud558\uc5ec \uc774\uc804\uc758 \ubaa8\ub4e0 \ubb38\uc758\ub098 \ubb38\uc81c\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\ub294 \ub370 \ub4dc\ub294 \uc2dc\uac04\ub3c4 \uc808\uc57d\ub429\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n[\/vc_column_text][vc_single_image image=\"538382\" css=\".vc_custom_1726806053517{margin-top: 1.5em !important;border-bottom-width: 1.5em !important;}\"][vc_column_text css=\".vc_custom_1726806174389{margin-top: 1.5em !important;}\"]\r\n<ul>\r\n \t<li><b><span data-contrast=\"none\">\ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc \uc9c0\uc6d0<\/span><\/b><span data-contrast=\"none\"> \u2013 \uae30\uc5c5\uc774 \uc5ec\ub7ec \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub2e4\uba74 \ud558\ub098\uc758 \ub3c4\uad6c\ub9cc\uc73c\ub85c \uac01 \ud50c\ub7ab\ud3fc\uc758 \ub300\ud654\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-contrast=\"none\"> \uadf8\ub807\uc9c0 \uc54a\uc73c\uba74 \ub9ac\uc18c\uc2a4\ub97c \ub0ad\ube44\ud558\uace0 \uc911\uc694\ud55c \uba54\uc2dc\uc9c0\ub97c \ub193\uce58\uac8c \ub429\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\r\n \t<li><b><span data-contrast=\"none\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd<\/span><\/b><span data-contrast=\"none\"> \u2013 \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc740 \uc5c5\uacc4 \ud2b8\ub80c\ub4dc\ub294 \ubb3c\ub860, \uc790\uc0ac \ube0c\ub79c\ub4dc\uc640 \uad00\ub828\ub41c \ub300\ud654\ub97c \ucd94\uc801\ud558\uc5ec \ub300\uc751\ud558\uace0, \uc0c8\ub85c\uc6b4 \uc601\uc5c5 \uae30\ud68c\ub97c \ubc1c\uacac\ud558\ub294 \ub370 \ud544\uc218 \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud0c0\uac9f \uace0\uac1d\uc758 \uad6c\uccb4\uc801\uc778 \ubd88\ub9cc\uc744 \ucd94\uc801\ud558\uc5ec \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-contrast=\"none\"> \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc8fc\uc758 \ubc0f \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc810\uc744 \uc120\uc81c\uc801\uc73c\ub85c \ud30c\uc545\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\r\n \t<li><b><span data-contrast=\"none\">\uac10\uc815 \ubd84\uc11d<\/span><\/b><span data-contrast=\"none\"> \u2013 \uace0\uac1d\uc774 \uc5b4\ub5a4 \uac10\uc815\uc73c\ub85c \uae30\uc5c5 \ubc0f \ube0c\ub79c\ub4dc\ub97c \uc5b8\uae09\ud558\uac70\ub098 \ub313\uae00\uc744 \uac8c\uc2dc\ud558\ub294\uc9c0 \uc774\ud574\ud558\uba74 \uace0\uac1d\uc758 \ub9c8\uc74c\uc744 \uc5b4\ub8e8\ub9cc\uc9c0\uace0 \uacf5\uac10\uc744 \uc804\ud558\ub294 \uc5b8\uc5b4\uc640 \uc5b4\uc870\ub85c \ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uacbd\ud5d8\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\ub97c \uc2e0\ub8b0\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n&nbsp;\r\n<h2><b><span data-contrast=\"none\">\uae30\ubcf8 \uadf8 \uc774\uc0c1\uc758 \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc194\ub8e8\uc158, Radarr by Genesys<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<span data-contrast=\"none\">\uc0c8\ub85c\uc6b4 \uae30\uc220 \uae30\ubc18\uc758 \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc0ac\ud6c4 \ub300\uc751\uc774 \uc544\ub2cc \uc0ac\uc804 \ub300\uc751\uc73c\ub85c \uc804\ud658\ud558\uc138\uc694. AppFoundry\u00ae \uc194\ub8e8\uc158\uc778 Radarr by Genesys\ub294 \uac15\ub825\ud55c \uba38\uc2e0 \ub7ec\ub2dd\uacfc AI \uc54c\uace0\ub9ac\uc998\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub9e4\uc77c \uc218\ubc31\ub9cc \uac74\uc758 \uc628\ub77c\uc778 \ub300\ud654\ub97c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ucc38\uc5ec\ud558\ub294 \ub300\ud654\uc5d0 \uadc0 \uae30\uc6b8\uc774\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uace0\uac1d\uc758 \uc0c1\ud0dc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ub3d9\uc77c\ud55c \ub300\ud654\uc5d0 \ub300\ud574 \uc2ec\uce35\uc801\uc778 \uac10\uc815 \ubd84\uc11d\uc744 \uc2e4\ud589\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">\uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\ub97c \uc5b4\ub5bb\uac8c \uc778\uc2dd\ud558\ub294\uc9c0, \ub9c8\ucf00\ud305 \ubc0f \uad11\uace0 \ucea0\ud398\uc778\uc774 \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \uc791\ub3d9\ud558\ub294\uc9c0, \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ub0b4\ub3c4\ub85d \ucea0\ud398\uc778\uc744 \ucd5c\uc801\ud654\ud558\ub824\uba74 \ubb34\uc2a8 \uc870\uce58\ub97c \ucde8\ud574\uc57c \ud558\ub294\uc9c0\ub97c \uc2ec\ub3c4 \uc788\uac8c \uc54c\uc544\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">Radarr\ub294 \ud604\ub300\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc758 \ud544\uc218 \uae30\ub2a5\uacfc \ud568\uaed8, Genesys\uc640 Salesforce \uac04 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed\uc758 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\ub9ce\uc740 \uae30\uc5c5\uc774 \uc601\uc5c5\uacfc \uc11c\ube44\uc2a4 \ubaa8\ub450\uc5d0\uc11c Salesforce\ub97c \ub110\ub9ac \uc0ac\uc6a9\ud558\uba74\uc11c, \uace0\uac1d \uacbd\ud5d8\uc740 \ubaa8\ub4e0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc5d0\uc11c \ub354\uc6b1 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ub9ac\uc2a4\ub2dd \ubc0f \ubaa8\ub2c8\ud130\ub9c1\uc5d0\uc11c <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys\uc640 Salesforce\uc758 \ud1b5\ud569<\/span><\/a>\uc774 <span data-contrast=\"auto\">\uc911\uc694\ud55c \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc774 \uac19\uc740 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574, \uae30\uc874 Salesforce \uad6c\ud604\uc744 \uc27d\uac8c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ubbf8\ub9ac \uad6c\ucd95\ub41c Radarr\uc6a9 \ud1b5\ud569 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys \ub610\ub294 Salesforce \ub0b4\uc5d0\uc11c Radarr\ub97c \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uc6d0\ud65c\ud558\uace0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n&nbsp;\r\n<h2><b><span data-contrast=\"auto\">\ub354 \ub9ce\uc740 \ud300\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58 \ud655\ub300<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<span data-contrast=\"auto\">\uc77c\ubc18\uc801\uc73c\ub85c \uc18c\uc15c \ub9ac\uc2a4\ub2dd \ubc0f \ubaa8\ub2c8\ud130\ub9c1 \uc194\ub8e8\uc158\uc740 \ub9c8\ucf00\ud305 \ubd80\ubd84\uc5d0\uc11c \uc8fc\ub85c \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc740 \uace0\uac1d\uc774 \uacf5\uac10\ud558\ub294 \ucf58\ud150\uce20\uc640 \ub9c8\ucf00\ud305 \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\uace0 \ubcf4\ub2e4 \ud0c0\uac9f\ud305\ub418\uace0 \ud6a8\uacfc\uc801\uc778 \ucea0\ud398\uc778\uc744 \uc804\uac1c\ud558\ub294 \ub370 \uc5ec\uc804\ud788 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\ud558\uc9c0\ub9cc \uc774\uc81c, <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\" target=\"_blank\" rel=\"noopener\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd<\/a>\uc740 \uace0\uac1d \uad00\ub9ac \uce21\uba74\uc5d0\uc11c\ub3c4 \uc911\uc694\ud55c \uc694\uc18c\ub85c \uc790\ub9ac \uc7a1\uc558\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc77c\ubd80 \uace0\uac1d\uc740 \ubb38\uc758 \uc0ac\ud56d\uc774 \uc788\uac70\ub098 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc804\ud1b5\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \ucc44\ub110\uc5d0 \ubb38\uc758\ud558\uae30\uc5d0 \uc55e\uc11c \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uba3c\uc800 \ubb38\uc758\ud569\ub2c8\ub2e4. \uc774\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud1b5\ud55c \ucc38\uc5ec\ub97c \uc120\ud638\ud558\uae30 \ub54c\ubb38\uc774\uae30\ub3c4 \ud558\uc9c0\ub9cc, \ud55c\ud3b8\uc73c\ub85c\ub294 \uacf5\uac1c\uc801\uc778 \ucc44\ub110\uc744 \ud1b5\ud574 \ubb38\uc758 \ub610\ub294 \ubb38\uc81c\ub97c \uc81c\uae30\ud558\uba74 \ub354 \ube68\ub9ac \uc751\ub2f5\ubc1b\uc744 \uc218 \uc788\ub2e4\ub294 \uc778\uc2dd\ub3c4 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc774 \uc804\ud654\ud558\uae30 \uc804\uc5d0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ubd88\ub9cc\uc744 \uc870\uae30\uc5d0 \ud574\uc18c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\ub610\ud55c \uace0\uac1d\uc758 \uc804\uccb4 \uc5ec\uc815\uc744 \ubcf4\ub2e4 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud558\uba74\uc11c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc120\uc0ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span> <span data-contrast=\"auto\">Radarr\ub97c \uc0ac\uc6a9\ud558\uba74 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc774 \ud06c\uac8c \ud5a5\uc0c1\ub429\ub2c8\ub2e4. Radarr\uc758 \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uae30\ub2a5\uc744 \ud1b5\ud574 \uc751\ub2f5\uc774 \ud544\uc694\ud55c \uac8c\uc2dc\ubb3c\uc744 \uc74c\uc131, \uc774\uba54\uc77c, \uae30\ud0c0 \ucc44\ub110\uc5d0 \uc0ac\uc6a9\ub418\ub294 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ub2e8\uc77c\ud55c \uc791\uc5c5 \uc601\uc5ed\uc5d0\uc11c \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud568\uc73c\ub85c\uc368 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uac04 \uc774\ub3d9 \uc2dc\uac04\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span> <span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">\uc774 \uc678\uc5d0\ub3c4 \ub2e4\uc74c\uacfc \uac19\uc740 \uc7a5\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n<ul>\r\n \t<li><span data-contrast=\"none\">\uc190\uc26c\uc6b4 \uc591\ubc29\ud5a5 \ud1b5\ud569 \ubc0f \uc778\uc99d - \ud544\uc218 \ud544\ub4dc\ub97c Salesforce\uc5d0\uc11c Radarr \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc751\ub2f5 \ub3c4\uad6c\ub85c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-contrast=\"none\"> \ub355\ubd84\uc5d0 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f \uc9c0\uc6d0 \ud300\uc740 \ub370\uc774\ud130\uc5d0 \uac04\ud3b8\ud558\uac8c \uc561\uc138\uc2a4\ud558\uace0 \ube60\ub974\uac8c \uc870\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"none\">\uba54\uc2dc\uc9c0 \uc790\ub3d9 \uac00\uc838\uc624\uae30 \ubc0f \ub3d9\uae30\ud654 - \ubaa8\ub4e0 \ubd88\ub9cc \uc0ac\ud56d \ubc0f \ubb38\uc758\ub97c Salesforce\ub85c \ud478\uc2dc\ud558\uc5ec \uc9c0\uc6d0 \ud300\uacfc \uc601\uc5c5 \ud300 \uac04 \ud611\uc5c5\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc9c0\uc6d0 \uc694\uccad\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"none\">\uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c \ud30c\uc545 - \ub2e4\uc591\ud55c \uae30\uc900\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubd84\uc11d\uc744 \ub9de\ucda4\ud654\ud558\uace0, \ud2b8\ub80c\ub4dc\ub97c \uc774\ud574\ud558\uace0, \uc870\uae30 \ud0d0\uc9c0\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc9c1\uba74\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\uc801\uc778 \uae00\ub85c\ubc8c \ubb38\uc81c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n \t<li><span data-contrast=\"auto\">\uc751\ub2f5\uc774 \ud544\uc694\ud55c \uba54\uc2dc\uc9c0 \uac10\uc9c0 - \uba54\uc2dc\uc9c0\ub97c \ubc1b\uc744 \ub54c \uc790\ub3d9\uc73c\ub85c \ubc88\uc5ed\ud558\uc5ec \uc751\ub2f5\uc774 \ud544\uc694\ud55c \uba54\uc2dc\uc9c0\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n&nbsp;\r\n<h2><b><span data-contrast=\"none\">\uc18c\uc15c \ub300\ud654 \uad00\ub9ac \ubc0f \uace0\uac1d \ucda9\uc131\ub3c4 \uad6c\ucd95<\/span><\/b><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<span data-contrast=\"none\">\uacbd\uc7c1 \uc6b0\uc704\ub97c \uc720\uc9c0\ud558\ub824\uba74 \uace0\uac1d\uc744 \uae4a\uc774 \uc774\ud574\ud574\uc57c \ud558\uba70 \uc774\ub7ec\ud55c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub294 \uc5ec\ub7ec \ub370\uc774\ud130 \uc18c\uc2a4\uc5d0 \uc874\uc7ac\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub2e4\uc591\ud55c \uc5b8\uc5b4\ub85c \uc791\ub3d9\ud558\ub294 \uc18c\uc15c \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ub9ac\uc2a4\ub2dd \ub3c4\uad6c\ub97c \uc774\uc6a9\ud574 \uc18c\uc15c \ub9e4\uccb4\uc5d0\uc11c \ub9ce\uc740 \ud574\ub2f5\uc744 \ucc3e\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">Salesforce Social Studio\uc758 \uc9c0\uc6d0\uc774 \uc885\ub8cc\ub428\uc5d0 \ub530\ub77c, Radarr by Genesys\ub294 Genesys\uc640 Salesforce \ud30c\ud2b8\ub108\uc2ed\uc774 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uc774\uc810\uacfc \ud568\uaed8, \uc804\ud658\uc5d0 \ud544\uc694\ud55c \ud575\uc2ec \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">\uace0\uac1d\uc758 \ub9d0\uc5d0 \uadc0 \uae30\uc6b8\uc774\uace0 \ub300\ud654\uc5d0 \uc228\uaca8\uc9c4 \uac10\uc815\uc744 \ubc1c\uacac\ud558\uba74 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \ucda9\uc131\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uae30\ubc18\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"none\">Radarr by Genesys\ub97c \ud65c\uc6a9\ud558\uc5ec \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uad00\ub9ac\ud558\ub294 \ubc29\ubc95\uc744 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uace0 \uc2f6\uc73c\uc2e0\uac00\uc694? <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/db7c00ba-858a-484f-91bd-31b5582905aa\" target=\"_blank\" rel=\"noopener\">AppFoundry\uc5d0\uc11c Radarr<\/a> \ubb34\ub8cc \ud3c9\uac00\ud310\uc744 \uc2dc\uc791\ud558\uace0 \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"\uc18c\uc15c \ub9ac\uc2a4\ub2dd \ub3c4\uad6c\ub97c \uac1c\uc120\ud574\uc57c \ud558\ub294 \uc774\uc720","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"why-you-need-to-elevate-your-social-listening-tools","to_ping":"","pinged":"","post_modified":"2024-09-19 21:24:10","post_modified_gmt":"2024-09-20 04:24:10","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=537010","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":523251,"post_author":"287","post_date":"2024-05-10 23:40:41","post_date_gmt":"2024-05-11 06:40:41","post_content":"<span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc0ac\ub78c\ub4e4\uc744 \uc5f0\uacb0\ud558\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uc18c\ube44\uc790\ub4e4\uc740 \uc804\ud654, \ubb38\uc790, \uc6f9 \ucc44\ud305\uacfc \uac19\uc740 \uc804\ud1b5\uc801\uc778 \uc11c\ube44\uc2a4 \ucc44\ub110\uc774 \uc544\ub2cc, \uacf5\uac1c\ub41c SNS\ub97c \ud1b5\ud574 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc911\ub3d9\uacfc \uc544\uc2dc\uc544\uc5d0\uc11c \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uacbd\ud5d8(CX) \ubd80\uc11c\ub294 \uc774\ub7ec\ud55c \uc720\ud615\uc758 \uace0\uac1d \ucc38\uc5ec\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uad00\uacc4\ub97c \ub9cc\ub4e4\uace0<\/span> <span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc5f0\uacb0<\/span><span style=\"font-weight: 400;\">\ud560 \uae30\ud68c\ub97c \ub193\uce58\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">\uc18c\ube44\uc790,<\/span> <span style=\"font-weight: 400;\">\ud2b9\ud788 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uc131\uc7a5\ud55c \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c<\/span><span style=\"font-weight: 400;\">\uc138\ub300\ub294 \uacc4\uc18d\ud574\uc11c \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130\uc5d0 \uc9c1\uc811 \uc804\ud654\ud558\ub294 \ub300\uc2e0, X \ub610\ub294 \uc653\uce20\uc571\uacfc \uac19\uc740 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud1b5\ud574 \uae30\uc5c5\uc5d0 \uc5f0\ub77d\ud558\uace0, \ub2f5\ubcc0 \ub610\ud55c \uc774\ub7ec\ud55c \ucc44\ub110\uc5d0\uc11c \uc5bb\uae30 \ubc14\ub78d\ub2c8\ub2e4. \ub610\ud55c \ubd88\ub9cc \uc0ac\ud56d\uc744 \ud1a0\ub85c\ud558\uac70\ub098, \ub3c4\uc6c0\uc744 \uc694\uccad\ud558\uac70\ub098, \uc81c\ud488\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uc790\uc2e0\uc758 \ud3c9\uac00\ub098 \uc758\uacac\uc774 \uacf5\uac1c\ub418\ub294 \uac83\uc5d0 \uc2e0\uacbd \uc4f0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">\ub9ce\uc740 \uae30\uc5c5\uc774 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ucee8\ud0dd\uc13c\ud130\uac00 \uc544\ub2cc \ub2e4\ub978 \ubd80\uc11c\uc5d0\uc11c \uad00\ub9ac\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc624\ub108\uc2ed\uc740 \ub300\ubd80\ubd84 \ud68c\uc0ac \ub9c8\ucf00\ud305 \ubd80\uc11c\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ucc44\ub110\uc744 \uc6b4\uc601\ud558\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc804\ub7b5\uac00\ub4e4\uc740 \ud68c\uc0ac \uc18c\uc2dd\uc744 \uc804\ud558\uace0, \ub300\ud654\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ube0c\ub79c\ub4dc\uc758 \uc778\uc9c0\ub3c4\uc640 \uc131\uacfc\ub97c \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc758 \ubaa9\ud45c\ub294 \ud6cc\ub96d\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc0ac\ub0b4 \ub2e4\ub978 \ud300\uacfc\ub3c4 \ub2e8\uc808\ub41c \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ubb38\uc81c\ub97c \ub354\uc6b1 \ubcf5\uc7a1\ud558\uac8c \ub9cc\ub4dc\ub294 \uac83\uc740, \ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc774 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc5d0 \uc758\uc874\ud558\uc5ec SNS\ub97c \uad00\ub9ac\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \ubc0f \ubd80\uc11c\uc640 \ud1b5\ud569\ub418\uc5b4 \uc788\uc9c0 \uc54a\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uc774\ub7f0 \uae30\uc5c5\uc5d0\ub294<\/span> <span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4 \ucc44\ub110\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294<\/span><span style=\"font-weight: 400;\"> \uace0\uac1d \uacbd\ud5d8 \uc778\ud504\ub77c\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">\uc870\uc9c1\uc774 \ub354\uc6b1 \uc55e\uc11c \ub098\uac00\uace0, \uace0\uac1d\uc774 \uc788\ub294 \ubc14\ub85c \uadf8\uacf3\uc5d0\uc11c \ub9cc\ub098\uae30 \uc704\ud574\uc11c\ub294 \ubcc0\ud654\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud1b5\ud574 \uc120\uc81c\uc801\uc774\uace0 \uc5f0\uacb0\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uad00\uc810\uc5d0\uc11c \uc911\ub3d9 \uc9c0\uc5ed\uc758 \uc18c\ube44\uc790\uc758 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \ucc44\ud0dd\uc740 \uc720\ub7fd, \ubd81\ubbf8\ub97c \ube44\ub86f\ud55c \uc804 \uc138\uacc4 \ub2e4\ub978 \uc9c0\uc5ed\ubcf4\ub2e4 \uc57d\uac04 \uc55e\uc11c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub978 \uc2dc\uc7a5\uc5d0\uc11c\ub3c4 \uac00\uae4c\uc6b4 \ubbf8\ub798\uc5d0 \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \uc0ac\uc6a9\uc774 \uac00\uc18d\ud654\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/span>\r\n\r\n&nbsp;\r\n<h2>\uc911\uc694\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9<\/h2>\r\n<span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ub9c8\ucf00\ud305\uc758 \ub3c4\uad6c\ub85c\ub9cc \ubcf4\uc544\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc2dc\uc57c\ub97c \ub113\ud600 \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uad50\ub958\ud558\uace0 \uc5f0\uacb0\ud558\uae30 \uc704\ud55c \uc911\uc694\ud55c \ucc44\ub110\ub85c \ubc1b\uc544\ub4e4\uc5ec\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc911\uc694\ud55c \uace0\uac1d \ub370\uc774\ud130\uc640 \ube44\uc988\ub2c8\uc2a4 \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\ub294, \ub9e4\uc6b0 \uc911\uc694\ud558\uba74\uc11c\ub3c4 \uc544\uc9c1 \uac1c\ubc1c \uac00\ub2a5\uc131\uc774 \ub9ce\uc740 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub85c \uc778\uc2dd\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\uaddc\ubaa8\uc640 \uc9c0\uc5ed\uc5d0 \uad00\uacc4\uc5c6\uc774, \ubaa8\ub4e0 \uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud558\ub294 \ubc29\ubc95\uc744 \ubcf8\uaca9\uc801\uc73c\ub85c \uace0\ubbfc\ud574\uc57c \ud569\ub2c8\ub2e4. \ub2e4\uc74c\uacfc \uac19\uc774 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uae30\uc874 \uace0\uac1d\uacfc \uc7a0\uc7ac \uace0\uac1d\uc758 \ud604\uc7ac \uc704\uce58\ub97c \ud3c9\uac00\ud558\uace0, \uc77c\ubc29\uc801\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \uc544\ub2cc \uc120\uc81c\uc801\uc778 \ub300\ud654\ub85c \uace0\uac1d\uacfc \ub9cc\ub0a0 \uc900\ube44\ub97c \ud569\ub2c8\ub2e4.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc640 \ub9ac\uc18c\uc2a4\ub85c \uc11c\ube44\uc2a4 \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc5d0\uc11c \uc5bb\uc740 \ud48d\ubd80\ud55c \ub370\uc774\ud130\uc640 \ud1b5\ucc30\ub825\uc744 \ub2e4\ub978 \uc11c\ube44\uc2a4 \ucc44\ub110\uacfc \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uba3c\uc800 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">\ucc28\ubcc4\ud654\ub97c \uc704\ud574 \uc870\uc9c1\uc740<\/span> <span style=\"font-weight: 400;\">\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc870\uc728<\/span><span style=\"font-weight: 400;\">\ud558\uace0, \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc5d0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc77c\uceec\uc5b4 \ucc44\ub110\uc758 \uc601\ud5a5\uc744 \ubc1b\uc9c0 \uc54a\ub294 \u2018\ucc44\ub110\ub9ac\uc2a4 \uacbd\ud5d8\u2019\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\uac00 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\ub4e0 \ub3d9\uc77c\ud55c \uacbd\ud5d8\uc744 \ud574\uc57c \ud55c\ub2e4\ub294 \uac1c\ub150\uc785\ub2c8\ub2e4.<\/span> \uc18c\ube44\uc790\uac00 \uc628\ub77c\uc778, \uc624\ud504\ub77c\uc778, \ubaa8\ubc14\uc77c \ub4f1 \ub2e4\uc591\ud55c \uacbd\ub85c\uc640 \ub514\ubc14\uc774\uc2a4\ub97c \ub118\ub098\ub4e4\uba70 \uc0c1\ud488\uc744 \uac80\uc0c9\ud558\uace0 \uad6c\ub9e4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/omnichannel\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc634\ub2c8\ucc44\ub110<\/span><\/a><span style=\"font-weight: 400;\">\uc740 \ub54c\ub85c \ub2e8\uc808\ub41c \uacbd\uc6b0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uc0c1\ud669\uc5d0\uc11c\ub294 \uc18c\ube44\uc790\ub4e4\uc5d0\uac8c \ubaa8\ub4e0 \ucc44\ub110\uc744 \uc81c\uacf5\ud558\uc9c0\ub9cc \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc9c0\ub294 \ubabb\ud569\ub2c8\ub2e4. \ucc44\ub110\uc5d0 \uc601\ud5a5\uc744 \ubc1b\uc9c0 \uc54a\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba74 \uce74\uce74\uc624\ud1a1\uc5d0\uc11c \uc2dc\uc791\ud55c \ub300\ud654\ub97c \uc804\ud654\uc5d0\uc11c \ub05d\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub294 \uc0ac\ub78c\uc774\ub098 \ubd07\uc758 \uc9c0\uc6d0 \uc5ec\ubd80\uc640 \uc0c1\uad00\uc5c6\uc774, \ud55c \ub300\ud654 \ubc0f \ucc44\ub110\uc5d0\uc11c \ub2e4\ub978 \ub300\ud654 \ubc0f \ucc44\ub110\ub85c \uc804\ub2ec\ub429\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">\ucc44\ub110\ub9ac\uc2a4 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub85c \ub098\uc544\uac00\ub294 \uae38\uc5d0\ub294 \ubc18\ub4dc\uc2dc \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span>\r\n\r\n&nbsp;\r\n<h2>\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud1b5\ud55c \uace0\uac1d\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574<\/h2>\r\n<span style=\"font-weight: 400;\">\ub514\uc9c0\ud138 \uacbd\uc81c\uc5d0\uc11c \uae30\uc5c5\uc740 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ubc18\uacfc \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \uc0ac\uc6a9\uc744 \ud655\ub300\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-to-acquire-radarr-technologies-unifying-the-customer-experience-like-never-before\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc81c\ub124\uc2dc\uc2a4\ub294 Radarr Technologies\ub97c \uc778\uc218\ud588\uc2b5\ub2c8\ub2e4<\/span><\/a><span style=\"font-weight: 400;\">. \uc774 \ud68c\uc0ac\ub294 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc2e4\ud589\ub418\ub294 AI \uae30\ubc18\uc758 \uc18c\uc15c \ubc0f \ub514\uc9c0\ud138 \ub9ac\uc2a4\ub2dd, \ubd84\uc11d \ubc0f \uc18c\ube44\uc790 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\uc5c5\uc785\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc774 Radarr \ud50c\ub7ab\ud3fc \uc744 \ud1b5\ud574 \uc18c\uc15c\ubbf8\ub514\uc5b4 \ubc0f \ub514\uc9c0\ud138 \ub300\ud654\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5bb\uc740 \ub370\uc774\ud130 \uc2dc\uac01\ud654, \ub300\uc2dc\ubcf4\ub4dc, \uc778\uc0ac\uc774\ud2b8 \ud1b5\uacc4 \uae30\ub2a5\uc744 \uc774\uc6a9\ud574 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Genesys\ub294 \uae30\uc5c5\uacfc \uc870\uc9c1\uc774 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815\uc744 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d Radarr\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uae30\ub2a5\uc744 \ub2f9\uc0ac AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc5d0 \ub3c4\uc785\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \uae30\uc874\uc758 \uac1c\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uba54\uc2dc\uc9d5 \uc194\ub8e8\uc158<\/span><\/a>\uc744 \ube44\ub86f\ud55c Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc758<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\" target=\"_blank\" rel=\"noopener\">\uc74c\uc131<\/a><\/span><span style=\"font-weight: 400;\"> \ubc0f<\/span> <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\ub514\uc9c0\ud138<\/span><\/a><span style=\"font-weight: 400;\"> \uc81c\ud488\uacfc \uacb0\ud569\ud558\uba74<\/span> <span style=\"font-weight: 400;\">\uc870\uc9c1\uc740 \uc774\ub7ec\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc758 \uc758\uacac\uc744 \uacbd\uccad\ud558\uace0, \uace0\uac1d\uc758 \ubb38\uc758\ub97c \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub300\ud654\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \ucc28\ubcc4\ud654\ub41c \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub429\ub2c8\ub2e4.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Radarr Technologies\uc758 \uc5ed\ub7c9\uacfc Genesys Cloud\uc758 \ud1b5\ud569\uc73c\ub85c \uae30\uc5c5\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc810\uc744 \uc5bb\uac8c \ub429\ub2c8\ub2e4.<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">\uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uace0\uac1d\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0\ub97c \uc704\ud55c \uc911\uc694\ud55c \uc18c\uc2a4\ub85c \ud1b5\ud569\ud558\uace0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Genesys AI<\/span><\/a><span style=\"font-weight: 400;\">\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \ud0dc\ub3c4, \uac10\uc815, \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\ub97c CX \uc804\ubc18\uc5d0 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apple App Store, Facebook, Instagram, X, YouTube, Google Play, Google My Business \ub4f1 \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac8c\uc2dc\ubb3c\uc758 \uc0c8\ub85c\uc6b4 \ub300\ud654\uc5d0 \ubc14\ub85c \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Radarr\uc758 AI \uae30\ubc18 \ub2e4\uad6d\uc5b4 \uac10\uc815 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc790\uccb4 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ucf1c \uace0\uac1d\uc744 \ub354 \uc798 \uc774\ud574\ud558\uace0 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Radarr\ub294 100\uac1c \uc774\uc0c1\uc758 \uc5b8\uc5b4\uc640 \ubc29\uc5b8\uc5d0 \ub300\ud55c \ucd94\uac00 NLP\ub97c Genesys\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc744 Genesys \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ub3c4\uc785\ud558\uba74 \uc5b8\uc5b4\uc640 \ubc29\uc5b8\uc744 \uc544\uc6b0\ub974\ub294 \uace0\uac1d\uc758 \uc9c0\uc5ed\uc801 \uc18d\uc5b4\uc640 \uad6c\uc5b4\uc801 \ud45c\ud604\uc744 \ud0d0\uc9c0\ud558\ub294 \ub2a5\ub825\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 Radarr\uc758 \uae30\ub2a5\uc744 Genesys Cloud\uc640 \uacb0\ud569\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud569\ud558\uace0 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uae30\uc5c5\uc774 \uae30\uc874 \uc11c\ube44\uc2a4 \ucc44\ub110\uacfc \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud53c\ub4dc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5f0\uacb0\ud558\uc5ec \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uac15\ud654\ud558\uace0, <\/span> <span style=\"font-weight: 400;\">\uace0\uac1d \ucda9\uc131\ub3c4<\/span><span style=\"font-weight: 400;\">\uc640 \ucc28\ubcc4\ud654\ub97c \uc774\ub044\ub294 \ud48d\ubd80\ud55c \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4.<\/span> <span style=\"font-weight: 400;\">Genesys Cloud\ub97c \uc704\ud55c \uae30\ubcf8 \ud1b5\ud569\uc5d0 \uc55e\uc11c, \uae30\uc5c5\uacfc \uc870\uc9c1\uc5d0\uc11c\ub294 2024\ub144 1\ubd84\uae30 \uc911\uc5d0 \uc81c\uacf5 \uc608\uc815\uc778 Radarr\uc758 \uae30\ub2a5\uc744 Genesys AppFoundry<\/span><sup><span style=\"font-weight: 400;\">\u00ae<\/span><\/sup><span style=\"font-weight: 400;\"> Marketplace\uc5d0\uc11c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc \uc77c\ubd80 \uc9c0\uc5ed\uc5d0\uc11c\ub294 \uc774 \uae30\ub2a5\uc774 \uc81c\ud55c\uc801\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/span>\r\n\r\n\uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a>","post_title":"\uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 CX\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc18c\ub9ac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uc138\uc694","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"combine-social-media-and-cx-to-listen-and-respond-to-customers","to_ping":"","pinged":"","post_modified":"2024-06-11 23:17:45","post_modified_gmt":"2024-06-12 06:17:45","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":461946,"post_author":"952","post_date":"2022-12-21 20:25:04","post_date_gmt":"2022-12-22 04:25:04","post_content":"[vc_section vib=\"enable\" g_section_text=\"white\" background_color=\"bgc-yellow\" m_background_color=\"bgc-yellow\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row equal_height=\"yes\" content_placement=\"middle\" vib=\"enable\"][vc_column][vc_column_text]\r\n<h1 style=\"text-align: center;\">\ub354 \uac15\ub825\ud55c \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc744 \uc704\ud55c \uc18c\uc15c \ud65c\ub3d9<\/h1>\r\n<p style=\"text-align: center;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/p>\r\n[\/vc_column_text][component_button content_alignment=\"text-center\" button_color=\"btn-secondary\" primary_cta=\"url:%23demo|title:%EC%8B%9C%EC%9E%91%ED%95%98%EA%B8%B0\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ube0c\ub79c\ub4dc\uc758 \uc911\uc2ec \ud5c8\ube0c\ub85c \ub9cc\ub4dc\uc138\uc694<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/2\"][vc_column_text]\ube0c\ub79c\ub4dc\ub294 \uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub098\uc57c \ud569\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 \uac19\uc740 \ub514\uc9c0\ud138 \ucc44\ub110\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc Sprout Social \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 91%\uc758 \uace0\uac1d\ub4e4\uc774 \uc0ac\ub78c\uacfc \uc0ac\ub78c\uc744 \uc5f0\uacb0\ud558\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc758 \ud798\uc744 \ubbff\uace0 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 64%\uc758 \uc18c\ube44\uc790\ub294 \ube0c\ub79c\ub4dc\uc640 \ubbf8\ub514\uc5b4\ub97c \ud1b5\ud574 \uc5f0\uacb0\ub418\uae30\ub97c \uc6d0\ud588\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774\ub294 \uc18c\uc15c\ubbf8\ub514\uc5b4 \uc0ac\uc774\ud2b8\ub97c \uc7a0\uc7ac \uace0\uac1d \ubc0f \ud604 \uace0\uac1d\uacfc\uc758 \uc5f0\uacb0\uc744 \uc704\ud55c \uac15\ub825\ud55c \ud5c8\ube0c\ub85c \ub9cc\ub4e4 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \ub208\uc5d0 \uc798 \ub744\ub294 \ucc44\ub110\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ube0c\ub79c\ub4dc \ud3c9\ud310\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc758 \ub2e4\ub978 \ucc44\ub110\uacfc \ud568\uaed8 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud1b5\ud569\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\ub85c \uac04\ud3b8\ud558\uac8c \ub9e4\uc77c \uace0\uac1d \uc9c0\uc6d0\uc5d0 \uc0ac\uc6a9\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_video link=\"https:\/\/www.youtube.com\/embed\/tRt0GX28SM4?=rel0\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc88b\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\ud558\uae30<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][component_card background_color=\"bgc-navy\"]\r\n<h3 class=\"h5\">\uc751\ub2f5\ub960 \ud5a5\uc0c1<\/h3>\r\n'\ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc5c8\uc2b5\ub2c8\ub2e4'\ub77c\uace0 \uc27d\uac8c \ub9d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub3c4\uad6c\ub97c \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ubd88\ub7ec\uc624\uba74 \uc18c\uc15c \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card background_color=\"bgc-navy\"]\r\n<h3 class=\"h5\">\uc218\uc775 \uc99d\ub300<\/h3>\r\n\uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc815\ubcf4\ub85c \uc18c\uc15c \uc9c8\ubb38\uc774\ub098 \ub313\uae00\uc5d0 \uc751\ub2f5\ud558\ub294 \uac83\uc740 \uc628\ub77c\uc778 \ud310\ub9e4\ub97c \uadf9\ub300\ud654\ud558\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card background_color=\"bgc-navy\"]\r\n<h3 class=\"h5\">\ube0c\ub79c\ub4dc \uc778\uc9c0\ub3c4 \ud5a5\uc0c1<\/h3>\r\n\uc18c\uc15c \ubbf8\ub514\uc5b4\uc758 \uc874\uc7ac\ub294 \ube0c\ub79c\ub4dc\uac00 \uce5c\uadfc\ud558\uace0 \uc811\uadfc\ud558\uae30 \uc27d\ub2e4\uace0 \ub290\ub07c\uac8c \ud569\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \uba85\uc131\uc744 \ub192\uc774\uc138\uc694.[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1623797774786{padding-bottom: 11.111rem !important;}\"][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\">\uc18c\uc15c\uc5d0 \ud544\uc694\ud55c \ub3c4\uad6c\uac00 \ubaa8\ub450 \ud3ec\ud568\ub41c \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"176472\"][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc790\ub3d9\ud654 \uae30\ub2a5<\/h3>\r\n\uc9c4\uc815\uc73c\ub85c \uace0\uac1d\uc758 \uc18c\ub9ac\ub97c \ub4e4\uc5b4\ubcf4\uc138\uc694. \uc790\ub3d9\ud654\ub41c \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 Twitter, Facebook \ubc0f Facebook Messenger\uc640 \uac19\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \uc774\uc57c\uae30\ud558\ub294\uc9c0 \uc27d\uac8c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uac10\uc815 \ubd84\uc11d<\/h3>\r\n\uac10\uc815 \uc9c0\ub2a5(Emotional Intelligence)\uc744 \ub192\uc774\uc138\uc694. Genesys \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc815\uc11c \ubc0f \uc2e4\ud589 \uac00\ub2a5 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc778\ud130\ub799\uc158\uc758 \uc6b0\uc120 \uc21c\uc704\ub97c \uc9c0\uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uac00\uc7a5 \uae34\uae09\ud55c \ubb38\uc81c\ub97c \uc790\ub3d9\uc73c\ub85c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud569\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">Twitter, Facebook \ub4f1 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158<\/h3>\r\n\uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uc18c\ud1b5\ud558\uc138\uc694. Genesys\ub294 Twitter, Facebook, Facebook Messenger \ub4f1\uc5d0\uc11c \uc18c\uc15c \uc778\ud130\ub799\uc158\uc744 \uac04\uc18c\ud654\ud558\ubbc0\ub85c \uc5b4\ub514\uc11c\ub098 \ub300\ud654\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305<\/h3>\r\n\uc62c\ubc14\ub974\uac8c \ub77c\uc6b0\ud305\ud558\uc2ed\uc2dc\uc624. \uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305\uc740 \uace0\uac1d\uc5d0\uac8c \ub3c4\uc6c0\uc774 \ub420 \ucd5c\uace0\uc758 \ub9ac\uc18c\uc2a4\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59\uacfc \ub17c\ub9ac\ub97c \uc124\uc815\ud558\uc5ec \uac01 \uc0c1\ud638 \uc791\uc6a9\uc774 \uc62c\ubc14\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ub418\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc190\uc26c\uc6b4 \ucc44\ub110 \uc5d0\uc2a4\uceec\ub808\uc774\uc158<\/h3>\r\n\ub300\ud654\ub97c \uacc4\uc18d\ud574 \ub098\uac00\uc138\uc694. \uc18c\uc15c \ub313\uae00\uc5d0\uc11c \ub2e4\ub978 \ucc44\ub110\ub85c \uc804\ud658\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0, \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654 \ud1b5\ud654\ub85c \uc27d\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uc5ec \ud558\ub098\uc758 \ub300\ud654\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\ud1b5\ud569 \ub9ac\ud3ec\ud305<\/h3>\r\n\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \ub2e4\ub978 \ucee8\ud0dd \uc13c\ud130 \ucc44\ub110\uacfc \uc885\uc885 \uaca9\ub9ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub178\ub825\uc744 \ucd94\uc801\ud560 \uc218 \uc788\ub3c4\ub85d \uc2e4\uc2dc\uac04 \ubc0f \ub0b4\uc5ed \ubcf4\uace0\uc758 \uc77c\ubd80\ub85c \ub9ac\ud3ec\ud305\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1671675272098{margin-top: -125px !important;}\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text]\r\n<h3 class=\"font-swb\">Web messaging makes for happier customers and employees<\/h3>\r\nPeople come to your website with a goal in mind, but sometimes they need help finishing the task. Studies show that web chat has the highest satisfaction level compared to other channels. And web messaging increases the odds of turning prospects into loyal customers.\r\n\r\nEmployees enjoy it, too. They can easily deploy and customise a messenger application on any website, with limited IT involvement. And you\u2019ll see improved efficiency and optimised staffing as agents handle multiple asynchronous conversations, better distributed over time. [\/vc_column_text][\/vc_column][vc_column width=\"7\/12\"][featured_box background_color=\"bgc-yellow\" media=\"385057\" css=\".vc_custom_1630363994207{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"]\r\n<h3 class=\"h2 font-swb\">15\u201330%<\/h3>\r\n<p class=\"text-22\">greater agent productivity with asynchronous web messaging versus traditional live chat functionality alone<\/p>\r\nThe Case for Asynchronous Messaging Report, Forrester, 2020[\/featured_box][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][chunker chunk_template=\"447926\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\">\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h3>\r\n<div>\r\n<p style=\"text-align: center;\">\uc18c\ube44\uc790\uac00 \uc0c8\ub85c\uc6b4 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \ud65c\ubc1c\ud788 \uc774\uc6a9\ud568\uc5d0 \ub530\ub77c \ub9ce\uc740 \ucee8\ud0dd \uc13c\ud130\uac00 \ubc1c \ube60\ub974\uac8c \uc6c0\uc9c1\uc600\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\ub4e4\uc744 \uc0ac\uc6a9\ud568\uc5d0 \ub530\ub77c \uc6b0\ubc1c\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc740 \uc0ac\uc6a9\ud558\uae30 \uc5b4\ub835\uace0 \uad00\ub9ac \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \ubcf5\uc7a1\ud55c \uc2dc\uc2a4\ud15c\uc774 \ub418\uc5b4\ubc84\ub838\uc2b5\ub2c8\ub2e4.<\/p>\r\n<p style=\"text-align: center;\">Genesys \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uacbd\ud5d8 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\uc220\uc744 \uc27d\uac8c \uc120\ubcf4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc5d0\uc11c \ub2e8\uc21c\ud55c \ubaa8\ub2c8\ud130\ub9c1\uc744 \ub118\uc5b4\uc11c\uc2ed\uc2dc\uc624. Genesys\uc758 \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c\uc758 \uc778\uc9c0\ub3c4\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\r\n\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" css=\".vc_custom_1618854940659{padding-top: 0px !important;}\"][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-apps\" icon_color=\"text-orange\" media=\"369788\"]\r\n<h3 class=\"text-black h5\">\uc644\uc804 \ud1b5\ud569\ub41c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158<\/h3>\r\n\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ud55c \uacf3\uc5d0\uc11c \ucea1\ucc98\ud574\uc57c \ud569\ub2c8\ub2e4.\r\n\r\nGenesys \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ud1b5\ud654 \ubc0f \ucc44\ud305\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \ub2e8\uc77c \uc2dc\uc2a4\ud15c \ubc0f \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc18c\uc15c \ub300\ud654 \uae30\ub85d\uc744 \uac00\uc838\uc635\ub2c8\ub2e4. \ud1b5\ud569\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub300\ud654\ub97c \ub354 \uc798 \uc774\ud574\ud558\uace0 \ub354 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\ub97c \uc54c\ub9ac\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/icon_list][\/vc_column][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-process-person\" icon_color=\"text-orange\" media=\"365811\"]\r\n<h3 class=\"h5 text-black\">\ud300 \uac04 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3>\r\n\uc18d\ub3c4\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc911\uc694\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. \uadc0\ud558\uc758 \ubaa9\ud45c\ub294 \uace0\uac1d\uc774 \ub4e3\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uac00\ub2a5\ud55c \ud55c \uc2e0\uc18d\ud558\uac8c \uce5c\uc808\ud558\uac8c \ub300\uc751\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub9c8\ucf00\ud305 \ud300\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc6d0\ud65c\ud558\uac8c \uc804\ub2ec\ud574\uc57c \ud569\ub2c8\ub2e4.\r\n\r\nGenesys \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc9c1\uc6d0\ub4e4\uc774 \uc11c\ub85c \uae34\ubc00\ud558\uac8c \ud611\ub825\ud560 \uc218 \uc788\ub3c4\ub85d <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\">\ud611\uc5c5 \ub3c4\uad6c<\/a>\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc778\ud130\ub799\uc158\uc744 \uc804\ub2ec\ud574\uc57c \ud558\uac70\ub098 \uac04\ub2e8\ud55c \uc9c8\ubb38\uc744 \ud574\uc57c \ud558\ub294 \uacbd\uc6b0 \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \uc190\uc27d\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/icon_list][\/vc_column][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-journey\" icon_color=\"text-orange\" media=\"368580\"]\r\n<h3 class=\"text-black h5\">\uc18c\uc15c \ub77c\uc6b0\ud305 \ucd5c\uc801\ud654<\/h3>\r\n\ud6cc\ub96d\ud55c \uc18c\uc15c \uc778\ud130\ub799\uc158\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac8c\uc2dc\ubb3c\uacfc \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0\ub97c \ubc1b\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ub429\ub2c8\ub2e4. \uacf5\uc720 \ub300\uae30\uc5f4 \ub610\ub294 \ud2b9\uc815 \uc0c1\ub2f4\uc0ac\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\nGenesys \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc804\ud654 \ud1b5\ud654 \ubc0f \uc2e4\uc2dc\uac04 \ucc44\ud305\uacfc \ub3d9\uc77c\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\">ACD \ub77c\uc6b0\ud305<\/a> \uc5d4\uc9c4 \ubc0f \ud3c9\uac00 \ubc29\ubc95\uc744 \uc18c\uc15c \uba54\uc2dc\uc9c0\uc5d0 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305\uc744 \uc0ac\uc6a9\ud558\uc5ec \uae30\uc220 \ubc0f \uc5b8\uc5b4 \uc694\uad6c \uc0ac\ud56d\uc744 \uace0\ub824\ud55c \ub2e4\uc74c \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59, \uc6b0\uc120 \uc21c\uc704 \ubc0f \ub9ac\uc18c\uc2a4 \uac00\uc6a9\uc131\uc5d0 \ub530\ub77c \uc0c1\ud638 \uc791\uc6a9\uc744 \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4.[\/icon_list][\/vc_column][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-lock\" icon_color=\"text-orange\" media=\"276463\"]\r\n<h3 class=\"h5 text-black\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud37c\ud3ec\uba3c\uc2a4 \uc778\uc0ac\uc774\ud2b8<\/h3>\r\n\ucee8\ud0dd \uc13c\ud130\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0 \ub300\ud55c \uc774 \ud1b5\ud569 \uc811\uadfc \ubc29\uc2dd\uc740 \ubcf4\ub2e4 \uba85\ud655\ud55c \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/capabilities\/reporting-analytics\">\uc911\uc559 \uc9d1\uc911\uc2dd \ubcf4\uace0<\/a>\ub97c \ud1b5\ud574 \ub2e4\ub978 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \ud568\uaed8 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \uc131\uacfc\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd94\uc138\ub97c \ud30c\uc545\ud558\uace0, \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uace0, \uc131\ub2a5\uc744 \ud3c9\uac00\ud558\uc5ec \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\uc138\uc694.\r\n\r\n[\/icon_list][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][component_cqc format=\"horizontal\" button_color=\"btn-secondary\" background_color=\"bgc-light-blue\" color=\"text-white\" cust_logo_img=\"385058\" cust_info=\"Dami\u00e1n Cruz, Digital Channel Consultant\" cust_company=\"Banco Solidario\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fcustomer-stories%2Fbanco-solidario|title:Read%20their%20story|\" css=\".vc_custom_1624391047757{background-image: url(https:\/\/www.genesys.com\/media\/cobalt-cqc-bg-v2.svg?id=383451) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"]When we saw the need to add more channels, we started the search for a versatile platform with the capacity to manage the omnichannel ecosystem\u2026 After a year, we are convinced that choosing Genesys was the right way to go.[\/component_cqc][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\">Get web messaging features on a solution that works for you<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/2\"][component_card content_alignment=\"text-center\" media_size=\"logo\" background_color=\"bgc-navy\" cta=\"url:%2Fen-sg%2Fgenesys-cloud|title:Learn%20more|\"]\r\n<h3>Genesys Cloud<\/h3>\r\n<h4 class=\"h5\">Customise and deploy as needed<\/h4>\r\nWith the Genesys Cloud\u2122 platform, you\u2019ll gain the power of live chat and asynchronous messaging. 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