{"id":509466,"date":"2024-03-13T18:15:26","date_gmt":"2024-03-14T01:15:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=509466"},"modified":"2025-01-19T21:27:46","modified_gmt":"2025-01-20T05:27:46","slug":"cxcloud","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ko-kr\/webinars\/cxcloud","title":{"rendered":"Genesys\uc640 Salesforce\uc758 CX Cloud \uc18c\uac1c \uc6e8\ube44\ub098"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text][\/vc_column_text][vc_column_text]<\/p>\n<h3>CX \ud601\uc2e0\uc744 \uc704\ud55c \ub450 \ub9ac\ub354\uc758 \ub9cc\ub0a8,<\/h3>\n<h3>Genesys\uc640 Salesforce\uc758 CX Cloud \uc18c\uac1c \uc6e8\ube44\ub098<\/h3>\n<p>[\/vc_column_text][vc_single_image image=&#8221;509487&#8243; si_max_width=&#8221;200&#8243;]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]\uadf8\ub3d9\uc548 \u2018\ucf5c\uc13c\ud130\u2019\uc640 \u2018CRM\u2019\uc758 \uc778\ud130\uadf8\ub808\uc158\uc740 \ud63c\ub780\uc2a4\ub7fd\uace0 \ubcf5\uc7a1\ud588\uc2b5\ub2c8\ub2e4. \ub450 \ud50c\ub7ab\ud3fc\uac04\uc758 \ub370\uc774\ud130\uac00 \uc790\uc720\ub86d\uac8c \uc774\ub3d9\ub418\uc9c0 \uc54a\uc558\uc73c\uba70, \uae30\uc220\uc774 \uc77c\uad00\uc131\uc788\uac8c \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc544 \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815 \ud30c\uc545\uc774 \uc5b4\ub824\uc6e0\uace0, \ub370\uc774\ud130 \uc0ac\uc77c\ub85c, \uc911\ubcf5 \uae30\ub2a5 \ubb38\uc81c \ub4f1\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ucc98\ub7fc \ubcf5\uc7a1\ud558\uac8c \uc5bd\ud78c \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc758 \uc131\uc7a5\uacfc \ud6a8\uc728\uc131\uc744 \uc800\ud574\ud558\uace0, \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\uac00 \ud55c \ucc44\ub110\uc5d0\uc11c \ub2e4\ub978 \ucc44\ub110\ub85c \uc804\ub2ec\ub418\uc9c0 \ubabb\ud558\uac8c \ud569\ub2c8\ub2e4. \ud1b5\ud569 \ub370\uc774\ud130\uc640 \ubd84\uc11d \ub610\ud55c \ubd80\uc871\ud558\uace0, \ubd80\uc11c\ubcc4\ub85c \uc790\uccb4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ub3c4\uc785\ud558\uac8c \ub9cc\ub4e4\uc5b4 \ubb38\uc81c\ub97c \ub354\uc6b1 \uc545\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ubb38\uc81c\ub97c \ub6f0\uc5b4\ub118\uae30 \uc704\ud574 \ucee8\ud0dd\uc13c\ud130 \ucd5c\uc815\uc0c1 \ub9ac\ub354 \u201cGenesys\u201d\uc640 \uc138\uacc4 No.1 CRM \uc2dc\uc2a4\ud15c\uc758 \ub9ac\ub354 \u201cSalesforce\u201d\uac00 \ub9cc\ub098 \ud1b5\ud569 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158, CX Cloud\ub97c \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\uc640 Salesforce\uc758 CX Cloud\ub294 Genesys Cloud CX \ud50c\ub7ab\ud3fc\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ucee8\ud0dd\uc13c\ud130 \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uae30\ub2a5\uacfc \ud568\uaed8, AI \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c Salesforce Service Cloud\uc5d0 \uae30\ubcf8\uc801\uc73c\ub85c \ud1b5\ud569\ud558\uc600\uc2b5\ub2c8\ub2e4. Genesys Cloud\uc758 \ub2e8\uc77c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc5d0\uc11c \ub450 \ud50c\ub7ab\ud3fc\uc758 \ub370\uc774\ud130, AI, \ucc44\ub110\uc744 \uc735\ud569\ud558\uc5ec \uac15\ub825\ud558\uac8c \uc5f0\uacb0\ub41c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc124\uacc4\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \uc6e8\ube44\ub098\ub97c \ud1b5\ud574 Genesys\uc640 Salesforce\uc758 CX Cloud\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubcf4\uace0 \uc2e4\uc81c \ub370\ubaa8\ub97c \uc2dc\uc5f0\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc0f \ucee8\ud0dd\uc13c\ud130 \ub514\uc9c0\ud138 \ud601\uc2e0\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\ub294\uc9c0 \uadf8 \uc790\uc138\ud55c \ub0b4\uc6a9\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002ex15QAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/509466?thankyou=509466&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/509466\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/509466\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"509466\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc2dc\uccad\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc2dc\uccad\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;471246&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>\uc774\uc131\ud6c8<\/strong><br \/>\nSolution Consultant Leader<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;509495&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>\uc724\uc900\uacbd<\/strong><br \/>\nSolution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;509469&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>\uc2ec\ubbfc\ud638<\/strong><br \/>\nSolution Engineer<br \/>\nSalesforce<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002ex15QAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/509466?thankyou=509466&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/509466\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/509466\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"509466\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-row el_field row-textarea form-floating\"><input type=\"hidden\" name=\"noteCreator1\" id=\"fe375\" value=\"\uac1c\uc778\uc815\ubcf4 \ucc98\ub9ac\ubc29\uce68 \ubc0f \uac1c\uc778\uc815\ubcf4\uc758 \uc81c3\uc790 \uc81c\uacf5\uc5d0 \ub300\ud55c \ub3d9\uc758 \u2460\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790 : \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544  \u2461\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \uc774\uc6a9 \ubaa9\uc801 : \uc601\uc5c5\uad00\ub9ac, \uc124\ubb38\uc870\uc0ac \ubc0f \ud504\ub85c\ubaa8\uc158, \ud589\uc0ac \uad00\ub828 \ub9c8\ucf00\ud305  \u2462\uc81c\uacf5\ud558\ub294 \uac1c\uc778\uc815\ubcf4\uc758 \ud56d\ubaa9 : \uc131\uba85, \ud68c\uc0ac\uba85, \uc9c1\uc704(\uc9c1\ucc45), \uc9c1\uad70, \ubd80\uc11c\uba85, \uc774\uba54\uc77c, \ud734\ub300\uc804\ud654, \uad6d\uac00  \u2463\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\uc720 \ubc0f \uc774\uc6a9 \uae30\uac04 : \uc81c\uacf5 \ud6c4 2\ub144  \u2464\ub3d9\uc758\ub97c \uac70\ubd80\ud560 \uc218 \uc788\uc73c\uba70, \ub3d9\uc758 \uac70\ubd80\uc2dc \ucee8\ud150\uce20 \uc11c\ube44\uc2a4\uac00 \uc81c\uacf5\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.  \u2465\uc81c\uacf5\ub41c \ub370\uc774\ud130\ub294 \ud6c4\uc6d0\uc0ac\uc758 \uac1c\uc778\uc815\ubcf4\ucc98\ub9ac\ubc29\uce68\uc5d0 \ub530\ub77c \uc0ac\uc6a9\ub429\ub2c8\ub2e4.\"><textarea name=\"noteCreator1\" id=\"fe375\" rows=\"2\" style=\"height: 100px\" aria-label=\"\uac1c\uc778\uc815\ubcf4 \ucc98\ub9ac\ubc29\uce68 \ubc0f \uac1c\uc778\uc815\ubcf4\uc758 \uc81c3\uc790 \uc81c\uacf5\uc5d0 \ub300\ud55c \ub3d9\uc758 \u2460\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790 : \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544  \u2461\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \uc774\uc6a9 \ubaa9\uc801 : \uc601\uc5c5\uad00\ub9ac, \uc124\ubb38\uc870\uc0ac \ubc0f \ud504\ub85c\ubaa8\uc158, \ud589\uc0ac \uad00\ub828 \ub9c8\ucf00\ud305  \u2462\uc81c\uacf5\ud558\ub294 \uac1c\uc778\uc815\ubcf4\uc758 \ud56d\ubaa9 : \uc131\uba85, \ud68c\uc0ac\uba85, \uc9c1\uc704(\uc9c1\ucc45), \uc9c1\uad70, \ubd80\uc11c\uba85, \uc774\uba54\uc77c, \ud734\ub300\uc804\ud654, \uad6d\uac00  \u2463\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\uc720 \ubc0f \uc774\uc6a9 \uae30\uac04 : \uc81c\uacf5 \ud6c4 2\ub144  \u2464\ub3d9\uc758\ub97c \uac70\ubd80\ud560 \uc218 \uc788\uc73c\uba70, \ub3d9\uc758 \uac70\ubd80\uc2dc \ucee8\ud150\uce20 \uc11c\ube44\uc2a4\uac00 \uc81c\uacf5\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.  \u2465\uc81c\uacf5\ub41c \ub370\uc774\ud130\ub294 \ud6c4\uc6d0\uc0ac\uc758 \uac1c\uc778\uc815\ubcf4\ucc98\ub9ac\ubc29\uce68\uc5d0 \ub530\ub77c \uc0ac\uc6a9\ub429\ub2c8\ub2e4.\" class=\"form-control el_field elq-item-input not-required\" placeholder=\"\uac1c\uc778\uc815\ubcf4 \ucc98\ub9ac\ubc29\uce68 \ubc0f \uac1c\uc778\uc815\ubcf4\uc758 \uc81c3\uc790 \uc81c\uacf5\uc5d0 \ub300\ud55c \ub3d9\uc758 \u2460\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790 : \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544  \u2461\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \uc774\uc6a9 \ubaa9\uc801 : \uc601\uc5c5\uad00\ub9ac, \uc124\ubb38\uc870\uc0ac \ubc0f \ud504\ub85c\ubaa8\uc158, \ud589\uc0ac \uad00\ub828 \ub9c8\ucf00\ud305  \u2462\uc81c\uacf5\ud558\ub294 \uac1c\uc778\uc815\ubcf4\uc758 \ud56d\ubaa9 : \uc131\uba85, \ud68c\uc0ac\uba85, \uc9c1\uc704(\uc9c1\ucc45), \uc9c1\uad70, \ubd80\uc11c\uba85, \uc774\uba54\uc77c, \ud734\ub300\uc804\ud654, \uad6d\uac00  \u2463\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\uc720 \ubc0f \uc774\uc6a9 \uae30\uac04 : \uc81c\uacf5 \ud6c4 2\ub144  \u2464\ub3d9\uc758\ub97c \uac70\ubd80\ud560 \uc218 \uc788\uc73c\uba70, \ub3d9\uc758 \uac70\ubd80\uc2dc \ucee8\ud150\uce20 \uc11c\ube44\uc2a4\uac00 \uc81c\uacf5\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.  \u2465\uc81c\uacf5\ub41c \ub370\uc774\ud130\ub294 \ud6c4\uc6d0\uc0ac\uc758 \uac1c\uc778\uc815\ubcf4\ucc98\ub9ac\ubc29\uce68\uc5d0 \ub530\ub77c \uc0ac\uc6a9\ub429\ub2c8\ub2e4.\"><\/textarea><label for=\"fe375\">\uac1c\uc778\uc815\ubcf4 \ucc98\ub9ac\ubc29\uce68 \ubc0f \uac1c\uc778\uc815\ubcf4\uc758 \uc81c3\uc790 \uc81c\uacf5\uc5d0 \ub300\ud55c \ub3d9\uc758 \u2460\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790 : \uc138\uc77c\uc988\ud3ec\uc2a4\ucf54\ub9ac\uc544  \u2461\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \uc774\uc6a9 \ubaa9\uc801 : \uc601\uc5c5\uad00\ub9ac, \uc124\ubb38\uc870\uc0ac \ubc0f \ud504\ub85c\ubaa8\uc158, \ud589\uc0ac \uad00\ub828 \ub9c8\ucf00\ud305  \u2462\uc81c\uacf5\ud558\ub294 \uac1c\uc778\uc815\ubcf4\uc758 \ud56d\ubaa9 : \uc131\uba85, \ud68c\uc0ac\uba85, \uc9c1\uc704(\uc9c1\ucc45), \uc9c1\uad70, \ubd80\uc11c\uba85, \uc774\uba54\uc77c, \ud734\ub300\uc804\ud654, \uad6d\uac00  \u2463\uac1c\uc778\uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\ub294 \uc790\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\uc720 \ubc0f \uc774\uc6a9 \uae30\uac04 : \uc81c\uacf5 \ud6c4 2\ub144  \u2464\ub3d9\uc758\ub97c \uac70\ubd80\ud560 \uc218 \uc788\uc73c\uba70, \ub3d9\uc758 \uac70\ubd80\uc2dc 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Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" 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><input role=\"button\" aria-label=\"\uc6e8\ube44\ub098 \ub2e4\uc2dc\ubcf4\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc6e8\ube44\ub098 \ub2e4\uc2dc\ubcf4\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text][\/vc_column_text][vc_column_text] CX \ud601\uc2e0\uc744 \uc704\ud55c \ub450 \ub9ac\ub354\uc758 \ub9cc\ub0a8, Genesys\uc640 Salesforce\uc758 CX Cloud \uc18c\uac1c \uc6e8\ube44\ub098 [\/vc_column_text][vc_single_image image=&#8221;509487&#8243; 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[&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":510226,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-509466","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"03\/20\/2024 10:00 pm","w_edate":"03\/20\/2024 11:00 pm","w_scope":"single","w_single_timezone":"3\uc6d4 21\uc77c (\ubaa9) \uc624\ud6c4 2\uc2dc | \uc628\ub77c\uc778","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>CX Cloud \uc6e8\ube44\ub098 \ubc1c\ud45c \uc790\ub8cc<a href=\"https:\/\/drive.google.com\/file\/d\/1U1MQDbnSr5z1w_scJQViUr4c2k5Gi0C4\/view?usp=sharing\"> \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/p>\n<p><iframe title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/txOkkuYPpro?si=QBJJlajf1dvHAEmc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":501426,"post_author":"952","post_date":"2023-12-11 20:20:04","post_date_gmt":"2023-12-12 04:20:04","post_content":"","post_title":"CX Cloud from Genesys and Salesforce \ube44\ub514\uc624 \ub370\ubaa8","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"cx-cloud-from-genesys-and-salesforce-demo","to_ping":"","pinged":"","post_modified":"2024-01-24 19:27:46","post_modified_gmt":"2024-01-25 03:27:46","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=501426","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":503457,"post_author":"853","post_date":"2024-01-09 11:50:29","post_date_gmt":"2024-01-09 19:50:29","post_content":"[vc_section background_color=\"bgc-navy\" flair=\"%5B%7B%22flair_image%22%3A%22379373%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][vc_column_text]\r\n<h1>Genesys\uc640 Salesforce\uc758 CX Cloud<\/h1>\r\n[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fmedia%2FProduct-Overview-Genesys-Salesforce_KO.pdf|title:%EA%B0%9C%EC%9A%94%20%EB%B3%B4%EA%B8%B0|target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"top\"][vc_column width=\"7\/12\"][vc_column_text]\r\n<h3>\ucc28\uc6d0\uc774 \ub2e4\ub978 CCaaS\uc640 CRM\uc758 \ud1b5\ud569<\/h3>\r\n\uadf8\ub3d9\uc548, \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc640 CRM \uc2dc\uc2a4\ud15c\uc758 \ud1b5\ud569\uc740 \ube44\uad50\uc801 \ub2e8\uc21c\ud588\uc2b5\ub2c8\ub2e4. \ub450 \uc2dc\uc2a4\ud15c\uc758 \uc77c\ubd80 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\ub97c \uc5f0\uacb0\ud558\uae30\ub9cc \ud558\uba74 \ub410\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud558\uace0 \ub354 \ub9ce\uc740 \ubd80\uc11c\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uac8c \ub418\uba74\uc11c, \ud544\uc694\ud55c \uae30\uc220 \uc2a4\ud0dd\uacfc \ud1b5\ud569\uc774 \uadf9\ub3c4\ub85c \ubcf5\uc7a1\ud574\uc9c0\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubcf5\uc7a1\ud558\uac8c \uc5bd\ud78c \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc758 \uc131\uc7a5\uacfc \ud6a8\uc728\uc131\uc744 \uc800\ud574\ud558\uace0, \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\uac00 \ud55c \ucc44\ub110\uc5d0\uc11c \ub2e4\ub978 \ucc44\ub110\ub85c \uc804\ub2ec\ub418\uc9c0 \ubabb\ud558\uac8c \ud569\ub2c8\ub2e4. \ud1b5\ud569 \ub370\uc774\ud130\uc640 \ubd84\uc11d \ub610\ud55c \ubd80\uc871\ud558\uace0, \ubd80\uc11c\ubcc4\ub85c \uc790\uccb4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ub3c4\uc785\ud558\uac8c \ub9cc\ub4e4\uc5b4 \ubb38\uc81c\ub97c \ub354\uc6b1 \uc545\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub2e8\uc77c\ud55c \ud1b5\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \uc735\ud569\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.\r\n<h3>Genesys\uc640 Salesforce\uc758 CX Cloud<\/h3>\r\n\uc591\uc0ac \ud611\uc5c5\uc73c\ub85c \ucd9c\uc2dc\ub41c CX Cloud\ub294 Genesys Cloud CX\u00ae \ud50c\ub7ab\ud3fc\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ucee8\ud0dd\uc13c\ud130 \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uae30\ub2a5\uacfc \ud568\uaed8, \ud1b5\ud569\ub41c \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c <a href=\"https:\/\/www.salesforce.com\/kr\/products\/service-cloud\/\">Salesforce Service Cloud<\/a>\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud\u00ae<\/a>\uc758 \ub2e8\uc77c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc5d0\uc11c \ub450 \ud50c\ub7ab\ud3fc\uc758 \ub370\uc774\ud130, AI, \ucc44\ub110\uc744 \uc735\ud569\ud558\uc5ec 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14:39:18","post_date_gmt":"2021-12-15 22:39:18","post_content":"[vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" vib=\"enable\" css=\".vc_custom_1730786934620{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/navy-blue-curtain-background.svg?id=528440) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row equal_height=\"yes\" content_placement=\"middle\" vib=\"enable\"][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\"]\r\n<h1 class=\"text font-swb text-white\" style=\"text-align: center;\">Genesys Cloud\uc640 Salesforce\ub85c\r\n\ucd5c\uc0c1\uc758 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h1>\r\n[\/vc_column_text][component_button content_alignment=\"text-center\" button_color=\"btn-white\" primary_cta=\"url:%23demo|title:%EC%9E%90%EC%84%B8%ED%9E%88%20%EC%95%8C%EC%95%84%EB%B3%B4%EA%B8%B0|\" secondary_cta=\"target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\">\ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uace0 \ubcf5\uc7a1\ud55c Salesforce \ud1b5\ud569\uc740 \uc774\uc81c \uadf8\ub9cc!<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][component_card background_color=\"bgc-navy\"]\r\n<h3 class=\"h5\">\uc62c\uc778\uc6d0 CX \uc194\ub8e8\uc158 \ucd94\uac00<\/h3>\r\n<a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122<\/a> \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \ud1b5\ud569\ud558\uc2ed\uc2dc\uc624. \ub354 \uac1c\uc778\ud654\ub418\uace0 \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card background_color=\"bgc-navy\"]\r\n<h3 class=\"h5\">\uc190\uc26c\uc6b4 CRM \ud1b5\ud569<\/h3>\r\n\uc644\uc804\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc73c\ub85c \ud1b5\ud569\uc758 \ubcf5\uc7a1\uc131\uc744 \uc5c6\uc560\uc2ed\uc2dc\uc624. \uc138\uc77c\uc988\ud3ec\uc2a4 \ud1b5\ud569\uc740 \uc124\uc815, \uad00\ub9ac, \uc720\uc9c0 \ubcf4\uc218\uac00 \uac04\ub2e8\ud558\uba70, \uc0ac\uc6a9\uc790 \uc815\uc758\uc5d0 \uc81c\ud55c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card background_color=\"bgc-navy\"]\r\n<h3 class=\"h5\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654<\/h3>\r\n\ud1b5\ud569 \ub370\uc2a4\ud06c\ud1b1\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud669\uc744 \uc81c\uacf5\ud558\uc2ed\uc2dc\uc624. \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uacfc \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \ub370\uc774\ud130 \uc815\ud655\uc131\uc744 \uac1c\uc120\ud558\uba70, \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%5D\" css=\".vc_custom_1730786857921{padding-bottom: 11.111rem !important;}\"][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\">Genesys Cloud\uc640 Salesforce\uc758 \uac15\ub825\ud55c \ud1b5\ud569<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-black text-22\">\uc9c1\uad00\uc801 \ud31d\uc5c5 \ud654\uba74<\/h3>\r\n\uc804\ud654\ud55c \ubc1c\uc2e0\uc790\uc640 \ubc1c\uc2e0 \uc774\uc720\ub97c \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ub9de\ucda4\ud615\u00a0<a href=\"https:\/\/help.genesys.cloud\/articles\/training-videos\/#screenPop\">\ud31d\uc5c5 \ud654\uba74<\/a>, \uc5ec\uc815 \ub370\uc774\ud130, \uae30\ud0c0 \uad00\ub828 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc2ed\uc2dc\uc624. \uc774 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c4\uc815\ud55c \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc6d0\ud65c\ud55c \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4 \uc804\ud658<\/h3>\r\n\uace0\uac1d\uc774 \ubc18\ubcf5\ud574\uc11c \uc774\uc57c\uae30\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud558\uc2ed\uc2dc\uc624. \uc138\uc77c\ud3ec\uc2a4 \uae30\ub85d\uc5d0 \uc5f0\uacb0\ub41c \uace0\uac1d\uacfc \uad00\ub828\ub41c \ubaa8\ub4e0 \ub370\uc774\ud130\ub294 \uc774\uc804\ub41c \uc778\ud130\ub799\uc158\uacfc \ud568\uaed8 \uc774\ub3d9\ud558\ubbc0\ub85c \ubcf4\ub2e4 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc790\ub3d9 \ud1b5\ud654 \uae30\ub85d<\/h3>\r\n\ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud574 <a href=\"https:\/\/help.genesys.cloud\/articles\/training-videos\/#callLogging\">\uc138\uc77c\uc988\ud3ec\uc2a4 \ud65c\ub3d9<\/a>\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \ub0a0\uc9dc, \uc2dc\uac04, \uae30\uac04, \uc0c1\ub2f4\uc0ac \uc774\ub984, \ud1b5\ud654 \uacb0\uacfc, \ucc44\ud305 \ub300\ud654 \ub0b4\uc6a9, \uba54\ubaa8, \uc885\ub8cc \ucf54\ub4dc, \ub179\uc74c\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc911\uc694\ud55c \ub300\ud654 \uc18d\uc131\uc744 \uc790\ub3d9\uc73c\ub85c \uc800\uc7a5\ud569\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc0c1\ub2f4\uc0ac \uc2a4\ud06c\ub9bd\ud2b8<\/h3>\r\n\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud3b8\ub9ac\ud55c \ud1b5\ud654 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ud45c\uc900\ud654\ub41c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \ubc95\uc801 \uaddc\uc815 \uc900\uc218 \uc9c0\uce68\uc744 \ub530\ub974\uace0, \uace0\uac1d\uc744 \ub354 \uc2e0\uc18d\ud558\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">WebRTC \uc18c\ud504\ud2b8\ud3f0<\/h3>\r\n\uc5b4\ub514\uc5d0\uc11c \uc77c\ud558\ub4e0 \ud68c\uc0ac\uc640 \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 WebRTC \uc18c\ud504\ud2b8\ud3f0\uacfc \uac04\ub2e8\ud55c \uc778\ud130\ub137 \uc5f0\uacb0, \ud5e4\ub4dc\uc14b\ub9cc \uc788\ub2e4\uba74 \ubc14\ub85c \uc5c5\ubb34\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\ub370\uc774\ud130 \uc791\uc5c5<\/h3>\r\n\uc140\ud504 \uc11c\ube44\uc2a4 IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud1b5\ud574 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc790\ub3d9\ud654\ub97c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ubb38\uc758\ud55c \uc0ac\ub840\uc5d0 \ub300\ud55c \ucc98\ub9ac \uc0c1\ud0dc \ubc0f \uc635\uc158 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \ud574\ub2f9 \uc0ac\ub840\ub97c \ub2e4\uc2dc \uc5f4\uc5b4\ubcf4\uac70\ub098, \uc5c5\ub370\uc774\ud2b8\ud558\uac70\ub098, \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc774\uad00\ud569\ub2c8\ub2e4[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc138\uc77c\uc988\ud3ec\uc2a4 \uc774\uba54\uc77c \ub77c\uc6b0\ud305<\/h3>\r\n\ubcf4\uace0\ub97c \ud1b5\ud569\ud558\uace0 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ub2e4\ub978 \uc778\ud130\ub799\uc158 \uc720\ud615\uacfc \ub3d9\uc77c\ud55c \ubc29\uc2dd\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\ub97c \ud1b5\ud574 <a href=\"https:\/\/help.genesys.cloud\/articles\/about-routing-salesforce-emails-in-genesys-cloud-for-salesforce\/\">\uc138\uc77c\uc988\ud3ec\uc2a4 \uc774\uba54\uc77c \uc778\ud130\ub799\uc158\uc744 \ub77c\uc6b0\ud305<\/a>\u00a0\ud569\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">Einstein \ud1b5\ud569<\/h3>\r\n\uc138\uc77c\uc988\ud3ec\uc2a4 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc9c0\uc2dd \ubb38\uc11c\ub97c \uac80\uc0c9\ud558\uae30 \uc704\ud574 \uc138\ubd80\uc801\uc778 \ub300\ud654 \uc815\ubcf4\ub97c Einstein \ubd07\uc5d0 \uc804\uc1a1\ud569\ub2c8\ub2e4.[\/component_card][\/vc_column][vc_column width=\"1\/3\"][component_card]\r\n<h3 class=\"text-22 text-black\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3>\r\n<a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\">\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \uc74c\uc131<\/a>\u00a0\uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc74c\uc131\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc804\ud654 \ud1b5\uc2e0 \uc11c\ube44\uc2a4\ub97c \uc27d\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uad6c\ub9e4\ud558\uace0, \ud65c\uc131\ud654\ud558\uace0, \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%7D%5D\" css=\".vc_custom_1618852231067{margin-top: -125px !important;}\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text]\r\n<h4 class=\"font-swb h3\">\uace0\uac1d \uacbd\ud5d8 \uadf9\ub300\ud654\ub85c CRM \uc2dc\uc2a4\ud15c \uac1c\uc120<\/h4>\r\nCRM \uc194\ub8e8\uc158\uacfc CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ubd80\ubb38 \uc5c5\uacc4 \ub9ac\ub354\ub4e4\uc744 \ud55c \uc790\ub9ac\uc5d0 \ubaa8\uc73c\uba74 \ub354\uc6b1 \uc6b0\uc218\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \ub3c4\ubaa8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud48d\ubd80\ud55c \uc634\ub2c8\ucc44\ub110 \uc870\uc9c1, \uc790\uc720\ub85c\uc6b4 \ub370\uc774\ud130 \ud750\ub984\uc5d0 \ub300\ud55c \uac80\uc99d\ub41c \ub178\ub825, \uadf8\ub9ac\uace0 \uc774\uc6a9 \uac00\ub2a5\ud55c \uac00\uc7a5 \uad11\ubc94\uc704\ud558\uace0 \uc2ec\uce35\uc801\uc778 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\ub2a5 \uc138\ud2b8\ub97c \ud55c\ub370 \uacb0\ud569\ud558\uc2ed\uc2dc\uc624. Genesys Cloud\ub294 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294 Salesforce \uace0\uac1d\uc744 \uc704\ud55c \ud655\uc2e4\ud55c \uc120\ud0dd\uc785\ub2c8\ub2e4.\r\n\r\n\uc0ac\uc804 \uad6c\ucd95\ub41c Genesys Cloud \ud1b5\ud569\uc740 Salesforce\uc758 \ub2e4\uc74c \uc601\uc5ed\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\r\n<ul>\r\n \t<li>Salesforce Service Cloud<\/li>\r\n \t<li>Salesforce Lightning Experience<\/li>\r\n \t<li>Salesforce Omni-Channel<\/li>\r\n \t<li>Salesforce High Velocity Sales<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"7\/12\"][featured_box background_color=\"bgc-yellow\" css=\".vc_custom_1630363564525{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" media=\"386819\"]\r\n<h2 class=\"font-swb\">32%<\/h2>\r\n<p class=\"text-22\">\uc758 \uae30\uc5c5\uc740 CX \uc811\uc810 \uc804\ubc18\uc5d0\uc11c \ub370\uc774\ud130 \uad00\uacc4\ub97c \ubd84\uc11d\ud560 \uc218 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\r\n\"2020 Global Customer Experience Benchmarking Report,\" NTT, 2020[\/featured_box][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Salesforce \ucf5c\uc13c\ud130 \ud1b5\ud569\uc758 \uc7a5\uc810\uc744 \uacbd\ud5d8\ud574 \ubcf4\uc138\uc694<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\"middle\"][vc_column][vc_column_text]\r\n<p class=\"h5\" style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 CRM \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc740 \ube60\ub974\uace0 \uc26c\uc6cc\uc57c \ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \uc0ac\uc804 \uad6c\ucd95\ub41c \ud1b5\ud569\uc744 \ud1b5\ud574 Salesforce\uc5d0 \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ub429\ub2c8\ub2e4. \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \uae30\ub2a5\uacfc \uad6c\uc131 \uc635\uc158\uc744 \uc81c\uacf5\ud558\ubbc0\ub85c \ud544\uc694\uc5d0 \ub530\ub77c \uc0ac\uc6a9\uc790 \uc9c0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" css=\".vc_custom_1618854940659{padding-top: 0px !important;}\"][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-apps\" icon_color=\"text-orange\" media=\"369788\"]\r\n<h3 class=\"h5 text-black\">\uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc73c\ub85c CX \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654<\/h3>\r\n\uc2dc\uc2a4\ud15c \uac04 \uc804\ud658\uc5d0\ub294 \uc2dc\uac04\uacfc \ub178\ub825\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. Genesys Cloud\uc640 \ubc29\ub300\ud55c \uae30\ub2a5 \ud234\ud0b7\uc744 \uce5c\uc219\ud55c Salesforce \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \uc0bd\uc785\ud558\uba74, \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ud658\uacbd\uc774 \uac04\uc18c\ud654\ub418\uace0 \ubcf4\ub2e4 \uc885\ud569\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\ub0b4\uc7a5\ub41c WEM(\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac)\ub97c \ud1b5\ud574 \ucd5c\uace0\uc758 \uc9c1\uc6d0\uc744 \uc720\uce58\ud558\uace0 \uc720\uc9c0\ud558\ub294 \uae30\uc5c5 \ubb38\ud654\ub97c \ub9cc\ub4dc\uc2ed\uc2dc\uc624. \ub610\ud55c \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI), \ud0c0\uc0ac \ud1b5\ud569\uc73c\ub85c \uc791\uc5c5\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/icon_list][\/vc_column][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-journey\" icon_color=\"text-orange\" media=\"369788\"]\r\n<h3 class=\"h5 text-black\">\uc801\ud569\ud55c \ub3c4\uad6c\ub97c \uac16\ucd98 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub77c\uc6b0\ud305<\/h3>\r\nSalesforce \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd5c\uc0c1\uc758 \ub9ac\uc18c\uc2a4\ub85c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4. Genesys Cloud\uc758 \uae30\ub2a5\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud558\uace0, \ubcf4\ub2e4 \ub2a5\ub3d9\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\r\n\r\n\uac04\ub2e8\ud55c \ud1b5\ud569\uc73c\ub85c Salesforce \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 Genesys Cloud \uc0c1\ub2f4\uc0ac\uc758 \uacbd\ud5d8\uc774 \uc9c1\uc811 \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ud1b5\ud569 \ub85c\uadf8\uc778(SSO), \ud604\uc7ac \uc0c1\ud0dc, \uc778\ud130\ub799\uc158 \uc81c\uc5b4, \ud074\ub9ad \ud22c \ub2e4\uc774\uc5bc, \ud31d\uc5c5 \ud654\uba74, \ub179\uc74c, \uc885\ub8cc \ucf54\ub4dc, \uace0\uac1d \uc5ec\uc815 \ub370\uc774\ud130, \uba54\ubaa8, \ub300\uae30\uc5f4 \ud1b5\uacc4, \uc0c1\ub2f4\uc0ac \uc2a4\ud06c\ub9bd\ud2b8, \uc791\uc5c5 \uc77c\uc815 \ubcf4\uae30 \ub4f1\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/icon_list][\/vc_column][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-architecture\" icon_color=\"text-orange\" media=\"369788\"]\r\n<h3 class=\"h5 text-black\">\uc77c\uc0c1\uc801\uc778 \uc791\uc5c5 \ubc0f \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654<\/h3>\r\n\uc0ac\uc804 \uad6c\ucd95\ub41c \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \ub370\uc774\ud130\uc758 \uc815\ud655\ub3c4\ub97c \uac1c\uc120\ud558\uac8c \ub429\ub2c8\ub2e4. \ubb3c\ub860, \uc9c1\uc811 \uad6c\ucd95\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \ud074\ub77c\uc774\uc5b8\ud2b8 \ud655\uc7a5 \ud3ec\uc778\ud2b8\ub294 Salesforce Lightning Message Framework, Service Console Events\uc640 \uac19\uc740 \ub3c4\uad6c\uc640 \uc5f0\uacb0\ub418\uc5b4 \uc790\ub3d9\ud654\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\r\n\r\n\uc608\ub97c \ub4e4\uc5b4 \uc9c1\uc6d0\uc774 Salesforce \ud559\uc2b5 \ubaa8\ub4c8\uc5d0 \uc788\uc744 \ub54c \uc0c1\ub2f4\uc0ac\uc758 \uc0c1\ud0dc\ub97c \ub3d9\uae30\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ub294 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 Salesforce \uc9c0\uc2dd \ubb38\uc11c\ub97c \uac80\uc0c9\ud558\uae30 \uc704\ud574 \uc138\ubd80\uc801\uc778 \ub300\ud654 \uc815\ubcf4\ub97c Einstein \ubd07\uc5d0 \uc804\uc1a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Salesforce \uac1c\ubc1c\uc790\ub294 SDK\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc815\uc758 \uc791\uc5c5\uc744 \ub354 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/icon_list][\/vc_column][vc_column width=\"1\/2\"][icon_list icon_genesys=\"fak fa-gen-chat-male\" icon_color=\"text-orange\" media=\"369788\"]\r\n<h3 class=\"h5 text-black\">\ubcf4\ub2e4 \uc801\uadf9\uc801\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc81c\uacf5<\/h3>\r\n\uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\uace0 \uc7a0\uc7ac\uc801 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \ubbf8\ub9ac \uc54c\ub9ac\uace0 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4. Campaign Management \ud1b5\ud569 \uae30\ub2a5\uc744 \ud1b5\ud574 Salesforce\uc5d0\uc11c Genesys Cloud \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \uc0dd\uc131 \ubc0f \uad00\ub9ac\ud558\uace0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\r\n\r\n\uc774\ubca4\ud2b8 \uae30\ubc18 \ubb38\uc790 \uba54\uc2dc\uc9c0, \uc774\uba54\uc77c, \uc544\uc6c3\ubc14\uc6b4\ub4dc IVR, \uc608\uce21, \ubbf8\ub9ac \ubcf4\uae30, \uc218\ub3d9 \ub2e4\uc774\uc5bc\ub9c1\uc744 \ud1b5\ud574 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\uc2dc\ud0a4\uc2ed\uc2dc\uc624. \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud45c\uc900\ud654\ud558\uace0, \uacb0\uacfc\ub97c Salesforce \uc0ac\ub840\ub098 \uc5f0\ub77d\ucc98 \uae30\ub85d \ud65c\ub3d9 \ub85c\uadf8\uc5d0 \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ud569\ub2c8\ub2e4.[\/icon_list][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][component_cqc format=\"horizontal\" button_color=\"btn-secondary\" background_color=\"bgc-light-blue\" color=\"text-white\" cust_logo_img=\"385730\" cust_info=\"Adam Davis, \uc6b4\uc601 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5\" cust_company=\"Western Governors University\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fcustomer-stories%2Fwestern-governors-university|title:%EA%B3%A0%EA%B0%9D%20%EC%82%AC%EB%A1%80%20%ED%99%95%EC%9D%B8%ED%95%98%EA%B8%B0|\" css=\".vc_custom_1624986100644{background-image: url(https:\/\/www.genesys.com\/media\/cobalt-cqc-bg-v2.svg?id=383451) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"]Salesforce \ud1b5\ud569 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0\ub4e4\uc740 \ud654\uba74\uc744 \uc804\ud658\ud560 \ud544\uc694 \uc5c6\uc774 \ubaa8\ub4e0 \uc804\ud654 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc81c\uc5b4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud\uc640 Salesforce\ub294 \ubaa8\ub450 \ub6f0\uc5b4\ub09c \uc720\uc5f0\uc131\uc744 \uac00\uc9c0\uace0 \uc788\uc73c\uba70, \ud2b9\ud788 Genesys API\ub294 \uac1c\ubc29\ud615 API\uc774\uba70 \ubb38\uc11c\uac00 \uc798 \uc815\ub9ac\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc5b4\ub835\uc9c0 \uc54a\uac8c \uc218\ud589\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub450 \uc2dc\uc2a4\ud15c \uac04\uc5d0 \ub9e4\uc6b0 \uc720\uc5f0\ud55c \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4.[\/component_cqc][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%5D\"][vc_row][vc_column][vc_column_text]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Salesforce\uacfc \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uc138\uc694<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\"][vc_column width=\"2\/3\" offset=\"vc_col-sm-offset-2\"][component_card content_alignment=\"text-center\" media_size=\"logo\" background_color=\"bgc-navy\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fko-kr%2Fgenesys-cloud|title:%EC%9E%90%EC%84%B8%ED%9E%88%20%EC%95%8C%EC%95%84%EB%B3%B4%EA%B8%B0|\"]\r\n<div class=\"card-body\">\r\n<h3 style=\"text-align: center;\">Genesys Cloud<\/h3>\r\n<h4 class=\"h5\" style=\"text-align: center;\">\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\uc640 \uc815\ubcf4\ub97c \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569<\/h4>\r\n<p style=\"text-align: center;\">Genesys Cloud \ud50c\ub7ab\ud3fc\uc744 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c \ub2e8\uc77c \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc73c\ub85c \uc120\ud0dd\ud558\uc5ec, \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc758 \uad11\ubc94\uc704\ud55c \uae30\ub2a5\uc744 \ub9d8\uaecf \ud65c\uc6a9\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc9c1\uad00\uc801\uc778 \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \ud3b8\uc9d1\uae30\ub85c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc27d\uac8c \uc124\uacc4 \ubc0f \uc791\uc131\ud558\uace0,\uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 Genesys AI \uae30\uc220\uacfc \ud0c0\uc0ac AI \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uc2ed\uc2dc\uc624. Genesys Cloud\uc640 Salesforce\ub97c \ub2e8\uc77c \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\r\n\r\n<\/div>\r\n[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\"white\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1730787322482{padding-top: 8rem !important;padding-bottom: 8rem !important;background-image: url(https:\/\/www.genesys.com\/media\/navy-blue-curtain-background.svg?id=528440) !important;}\"][vc_row][vc_column][vc_column_text]\r\n<h3 class=\"text-white h3\" style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][capability_list primary_color=\"text-white\" hover_color=\"text-orange\" lobby_slug=\"ai-and-automation\"][\/vc_column][\/vc_row][vc_row][vc_column][component_button content_alignment=\"text-center\" button_color=\"btn-white\" primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fko-kr%2Fcapabilities|title:%EB%AA%A8%EB%93%A0%20%EA%B8%B0%EB%8A%A5%20%EC%82%B4%ED%8E%B4%EB%B3%B4%EA%B8%B0\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]\r\n<h2 class=\"h3\" style=\"text-align: center;\">\ub370\uc774\ud130 \uae30\ubc18 \uace0\uac1d \uc9c0\uc6d0\uc744 \ud55c \ucc28\uc6d0 \ub192\uc774\ub294 \ubc29\ubc95<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=\"gutter-small\" equal_height=\"yes\"][vc_column width=\"1\/4\"][component_card media_size=\"thumbnail\" media=\"510226\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fko-kr%2Fwebinars%2Fcxcloud|title:%EC%9B%A8%EB%B9%84%EB%82%98%20%EC%8B%9C%EC%B2%AD%ED%95%98%EA%B8%B0\"]\r\n<h3 class=\"text-18 font-weight-bold\">Genesys Cloud\uc640 Salesforce\uc758 CX Cloud \uc6e8\ube44\ub098<\/h3>\r\n[\/component_card][\/vc_column][vc_column width=\"1\/4\"][component_card media_size=\"thumbnail\" media=\"81170\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fblog%2Fpost%2Fcontact-center-and-crm-systems-two-great-technologies-that-work-well-together|title:%EB%B8%94%EB%A1%9C%EA%B7%B8%20%EC%9D%BD%EC%96%B4%EB%B3%B4%EA%B8%B0|\"]\r\n<h3 class=\"text-18 font-weight-bold\">\ucee8\ud0dd\uc13c\ud130\uc640 CRM \uc2dc\uc2a4\ud15c: \ud568\uaed8 \uc798 \uc791\ub3d9\ud558\ub294 \ub450 \uac00\uc9c0 \ub6f0\uc5b4\ub09c \uae30\uc220<\/h3>\r\n[\/component_card][\/vc_column][vc_column width=\"1\/4\"][component_card media_size=\"thumbnail\" media=\"327231\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fblog%2Fpost%2Fhow-to-integrate-genesys-predictive-engagement-with-salesforce-using-architect-workflows|title:%EC%9E%90%EC%84%B8%ED%9E%88%20%EC%95%8C%EC%95%84%EB%B3%B4%EA%B8%B0|\"]\r\n<h3 class=\"text-18 font-weight-bold\">Architect \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c Genesys Predictive Engagement\ub97c Salesforce\uc640 \ud1b5\ud569\ud558\ub294 \ubc29\ubc95<\/h3>\r\n[\/component_card][\/vc_column][vc_column width=\"1\/4\"][component_card media_size=\"thumbnail\" media=\"386822\" cta=\"url:https%3A%2F%2Fappfoundry.genesys.com%2Ffilter%2Fgenesyscloud%2Flisting%2F0be859e5-1774-48fa-ac5f-1c9f142013f8|title:%ED%86%B5%ED%95%A9%ED%95%98%EA%B8%B0|target:_blank|\"]\r\n<h3 class=\"text-18 font-weight-bold\">Salesforce \ud1b5\ud569\uc744 \uc704\ud55c Genesys Cloud<\/h3>\r\n[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=\"footer-form\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"demo\"][vc_row background_color=\"bgc-lgray\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]\r\n<h2 class=\"h4\">Genesys\ub294 \uadc0\uc0ac\uc758 CRM\uc744 \uc5b4\ub5bb\uac8c \uc804\ud658\uc2dc\ud0ac\uae4c\uc694?<\/h2>\r\n\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\uc640 \uc815\ubcf4\ub97c \ud55c\uacf3\uc5d0\uc11c \uc81c\uacf5\ud569\ub2c8\ub2e4. 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