{"id":450250,"date":"2022-09-27T18:37:53","date_gmt":"2022-09-28T01:37:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=450250"},"modified":"2023-04-17T16:34:04","modified_gmt":"2023-04-17T23:34:04","slug":"genesys-cloud-cx-demo-2022","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022","title":{"rendered":"\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">\ub370\ubaa8 \uc6e8\ube44\ub098<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h4><strong><span style=\"box-sizing: border-box;\">\ub2e4\uc591\ud558\uac8c \uad6c\uc131 \uac00\ub2a5\ud55c CX \ud50c\ub7ab\ud3fc\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c\u00a0\ud604\ub300\ud654\ud558\uc138\uc694<\/span><\/strong><\/h4>\n<p>\ube44\uc988\ub2c8\uc2a4\uc758 \ubbf8\ub798\ub294 \ucef4\ud3ec\uc800\ube14\ub9ac\ud2f0\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130 \uc2dc\uc2a4\ud15c\uc758 \uc218\uba85\uc774 \uac70\uc758 \ub2e4 \ub418\uc5c8\uace0 \uc774\uc81c \ub2e4\uc74c\uc744 \uacb0\uc815\ud560 \ub54c\uc785\ub2c8\ub2e4. \uae09\ubcc0\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd \ubcc0\ud654\uc5d0 \ubbfc\ucca9\ud558\uace0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub294 Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uace0 \ub2e4\uc591\ud55c AI \ud601\uc2e0 \uae30\uc220\uc744 \ucee8\ud0dd\uc13c\ud130 \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc\uc5d0 \uc801\uc6a9 \ubc0f \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \uc6e8\ube44\ub098\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc758 \uc544\uc774\ucf58, \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc\uc758 \uc18c\uac1c\uc640 \uae08\uc735 \ubc0f \ub9ac\ud14c\uc77c\uc744 \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c \ucee8\ud0dd\uc13c\ud130\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc774\ub8e8\ub294 \ubc29\uc548\uc744 \uc2dc\ub098\ub9ac\uc624 \ub370\ubaa8\ub97c \ud1b5\ud574 \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\uc138\uc158 1: \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798, Genesys All-in-one \ucef4\ud3ec\uc800\ube14 (Composable) CX \ud50c\ub7ab\ud3fc \uc18c\uac1c &#8211; \uc774\uc131\ud6c8 (Genesys)<\/li>\n<li>\uc138\uc158 2: \uae08\uc735, \ub9ac\ud14c\uc77c \ub4f1 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc744 \uc704\ud55c Genesys Cloud \ud65c\uc6a9 \ub370\ubaa8 \uc2dc\uc5f0 &#8211; \ubc29\ud6c8\uc7ac (Genesys), \ub178\uc2b9\uc7ac (\ub137\ucef4\uc194\ub8e8\uc158)<\/li>\n<li>Live Q&amp;A<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"text-12\">*\uc6e8\ube44\ub098 \uc811\uc18d \ub9c1\ud06c\ub294 \uc6e8\ube44\ub098 \ub2f9\uc77c 30\ubd84 \uc804 \uc774\uba54\uc77c \ubc0f \ubb38\uc790\ub85c \ubc1c\uc1a1\ub429\ub2c8\ub2e4.<br \/>\n*\ubcf8 \ud589\uc0ac\ub294 \uace0\uac1d\uc758 \uc804\ud654\ubc88\ud638\ub97c \ud1a0\ud06c\uc544\uc774\ud2f0(\uc8fc)\uc5d0\uac8c \uc81c\uacf5 \ub610\ub294 \uc704\ud0c1\ud569\ub2c8\ub2e4.<br \/>\n\uc81c\uacf5\ubc1b\ub294 \uc790 : \ud1a0\ud06c\uc544\uc774\ud2f0(\uc8fc)<br \/>\n\uac1c\uc778\uc815\ubcf4\uc218\uc9d1\/\uc774\uc6a9\ubaa9\uc801(Purpose for the collection of personal information and usage): \uc6e8\ube44\ub098 \ubb38\uc790 \uc54c\ub9bc \uc815\ubcf4 \uc81c\uacf5<br \/>\n\uc81c\uacf5\ud558\ub294 \uac1c\uc778 \uc815\ubcf4 \ud56d\ubaa9(Collected Personal Information):\uc5f0\ub77d\ucc98 (\ud734\ub300\uc804\ud654)<br \/>\n\uac1c\uc778\uc815\ubcf4\uc758 \ubcf4\uc720 \ubc0f \uc774\uc6a9\uae30\uac04(Retention of Personal Information and Time of Usage):\uac1c\uc778\uc815\ubcf4 \uc218\uc9d1 \ubc0f \uc774\uc6a9\ubaa9\uc801\uc774 \ub2ec\uc131\ub41c \ud6c4\uc5d0\ub294 \ud574\ub2f9\uc815\ubcf4\ub97c \uc9c0\uccb4\uc5c6\uc774 \ud30c\uae30\ud569\ub2c8\ub2e4.<br \/>\n\uc6e8\ube44\ub098 \ub4f1\ub85d\uc740 \uc704 \uc0ac\ud56d\uc5d0 \ub3d9\uc758\ud55c \uac83\uc73c\ub85c \uac04\uc8fc\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001Yr8UQAS\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/450250?thankyou=450250&page_type=webinars&page_attr=Video%3BDemo\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/450250\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/webinars\/450250\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"450250\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            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300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. 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