{"id":647245,"date":"2026-09-02T05:11:20","date_gmt":"2026-09-02T12:11:20","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/winning-in-the-agentic-era"},"modified":"2026-10-28T01:31:40","modified_gmt":"2026-10-28T08:31:40","slug":"winning-in-the-agentic-era","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/winning-in-the-agentic-era","title":{"rendered":"\ubc31\uc11c: \uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\uc758 \uc131\uacf5 \uc804\ub7b5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;custom-template resource-template resource-ungated-page hero-triggered&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-xs-offset-1 vc_col-xs-10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\uc758 \uc131\uacf5 \uc804\ub7b5<\/h1>\n<p class=\"p1\" style=\"text-align: center;\">\ubaa8\ub4e0 \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uc9c0\uae08\uae4c\uc9c0 \uacaa\uc5c8\ub358 \ucd5c\uace0\uc758 \uacbd\ud5d8\uacfc \ube44\uad50\ub418\uc5b4 \ud3c9\uac00\ubc1b\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \ub808\uac70\uc2dc \uae30\uc220 \uc2a4\ud0dd \uc704\uc5d0 \ub3c5\ub9bd\ud615 AI\ub97c \ub354 \uc313\uc544 \uc62c\ub9ac\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \uacbd\ud5d8\uc758 \uaca9\ucc28\ub97c \uc881\ud790 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \ud5a5\ud6c4 10\ub144\uc758 \uace0\uac1d \uacbd\ud5d8 \uacbd\uc7c1\uc5d0\uc11c \uc2b9\ud328\ub97c \uc88c\uc6b0\ud558\ub294 \uc774\uc720\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. 5\uac1c\ub144 \uc7a5\uae30 \ub85c\ub4dc\ub9f5\uc774 \uc544\ub2cc, \ub2e8 \ud558\ub098\uc758 \uacbd\ud5d8\uc73c\ub85c \uc9c0\uae08 \ubc14\ub85c \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-lg-center justify-content-center vc_custom_1791884050158\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/asset\/8a6d1961-cf9a-4c64-acee-f264698b4b28\/XPR-26-White-Paper-Design-Short-version-Winning-in-the-Agentic-Era_ko-KR.pdf\" target=\"_blank\" rel=\"\">\ubc31\uc11c \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; 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flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \uc5f0\uad6c \ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail-1.png\" height=\"1025\" width=\"1600\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c CX \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/2026-genesys-sustainability-report\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web824x528-Resource-Thumbnail.png\" height=\"1025\" width=\"1600\" alt=\"Sustainable growth in the age of ai starts with empathy\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">2026 Genesys Sustainability Report<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; 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