{"id":625439,"date":"2026-04-29T18:48:47","date_gmt":"2026-04-30T01:48:47","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/the-cx-playbook-for-the-agentic-era"},"modified":"2026-05-26T10:34:04","modified_gmt":"2026-05-26T17:34:04","slug":"the-cx-playbook-for-the-agentic-era","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/the-cx-playbook-for-the-agentic-era","title":{"rendered":"\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c CX \ud50c\ub808\uc774\ubd81"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":890,"featured_media":623429,"template":"","tax_priority":[54],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16194],"tax_capability_sitewide":[16203,18304,18485],"tax_products_programs":[16481,17547],"tax_buying_job":[16643,16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-625439","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_capability_sitewide-18485","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-practical-guide-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/625439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/890"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/625439\/revisions"}],"predecessor-version":[{"id":625445,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/625439\/revisions\/625445"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/623429"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=625439"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=625439"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=625439"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=625439"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=625439"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=625439"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=625439"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=625439"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=625439"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=625439"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=625439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}