{"id":609962,"date":"2026-01-04T22:59:46","date_gmt":"2026-01-05T06:59:46","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/analysts-and-users-agree-genesys-cloud-is-a-leading-contact-center-platform"},"modified":"2026-02-10T15:57:49","modified_gmt":"2026-02-10T23:57:49","slug":"analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","title":{"rendered":"\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790\uac00 \uc778\uc815\ud55c \uc120\ub3c4\uc801\uc778 \ucee8\ud0dd\uc13c\ud130, Genesys Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;brand-update&#8221; 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css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221; width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1759510120999{margin-top: 2rem !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">\uc5c5\uacc4 \uc560\ub110\ub9ac\uc2a4\ud2b8 \ub370\uc774\ud130\ub97c \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uc138\uc694<\/h2>\n<p class=\"text-22 text-balance\">Genesys Cloud \ud50c\ub7ab\ud3fc\uc774 Gartner, Forrester \ub4f1 \uc8fc\uc694 \uc560\ub110\ub9ac\uc2a4\ud2b8\ub85c\ubd80\ud130 \ub9ac\ub354\ub85c \uc120\uc815\ub41c \uc774\uc720\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">\uc9c0\uae08 \ubc88\ub4e4 \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243;]<style type='text\/css'>\r .space-between .card-body{display: flex; flex-direction: column; justify-content: space-between;}\r <\/style>[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>2025 Gartner<sup>\u00ae<\/sup> CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud575\uc2ec \uc5ed\ub7c9 \ubcf4\uace0\uc11c<\/strong><\/p>\n<p class=\"text-18\">Genesys\ub294 5\uac1c \uc0ac\uc6a9 \uc0ac\ub840 \uc911 3\uac1c \ubd80\ubb38\uc5d0\uc11c \uc720\uc77c\ud558\uac8c 1\uc704\ub85c \ud3c9\uac00\ubc1b\uc740 \uacf5\uae09\uc5c5\uccb4\uc785\ub2c8\ub2e4<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"1632\" height=\"260\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/forrester-RGB_logo-1.png\" alt=\"forrester-RGB_logo-1\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>The Forrester Wave\u2122: CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud50c\ub7ab\ud3fc, 2025\ub144 2\ubd84\uae30<\/strong><\/p>\n<p class=\"text-18\">\u201cGenesys Cloud CX\ub294 \ucd5c\uc2e0 \uae30\uc220 \uae30\ubc18\uc758 \uace0\ud655\uc7a5\uc131 \ud50c\ub7ab\ud3fc\uacfc \uace0\uae09 AI \uae30\ub2a5\uc744 \uc6d0\ud558\ub294 \ube0c\ub79c\ub4dc\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.\u201d<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: \uc804 \uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 \uc778\uacf5\uc9c0\ub2a5 \ud50c\ub7ab\ud3fc 2025 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/strong><\/p>\n<p class=\"text-18\">Genesys\ub294 IDC MarketScape\uc5d0\uc11c \ubc94\uc6a9 \ub300\ud654\ud615 AI \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>2025 Gartner<sup>\u00ae<\/sup> CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\u2122<\/strong><\/p>\n<p class=\"text-18\">Genesys\ub294 Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/ko-kr\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: \uc804 \uc138\uacc4 \ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4 \ud65c\uc6a9 \uc0ac\ub840\ub97c \uc704\ud55c \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc 2025\u20132026 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/strong><\/p>\n<p class=\"text-18\">Genesys\ub294 \ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4 \ud65c\uc6a9 \uc0ac\ub840\ub97c \uc704\ud55c \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/resources\/gartner-voice-of-the-customer-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac<\/strong><\/p>\n<p class=\"text-18\">Genesys\ub294 Customers\u2019 Choice\ub85c \uc120\uc815\ub418\uc5c8\uc73c\uba70, \ub3d9\uc885 \uc5c5\uacc4 \ub9ac\ubdf0\uc5b4\uc758 93%\uac00 \ucd94\ucc9c\ud588\uc2b5\ub2c8\ub2e4<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">\ub9d0 \uadf8\ub300\ub85c \uc99d\uba85\ud558\ub294 \uc0ac\uc6a9\uc790 \ub9ac\ubdf0<\/h2>\n<p class=\"text-22 text-balance\">Genesys Cloud\ub85c \uc804\ud658\ud55c \uace0\uac1d\ub4e4\uc758 \uc2e4\uc81c \uacbd\ud5d8\uc744 \ud1b5\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\uc778\ud558\uc138\uc694. \uc2e4\uc81c \uace0\uac1d\uc774 \uc9c1\uc811 \ub0a8\uae34 \uc194\uc9c1\ud55c \ub9ac\ubdf0\uc785\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"205\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/88d2f362-553c157f-g2-crowd-logo.png\" alt=\"553c157f-g2-crowd-logo\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cGenesys\ub294 \ud604\uc7ac \uc2dc\uc7a5\uc5d0\uc11c \uc81c\uacf5\ub418\ub294 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158 \uc911 \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4\u2026 \uc81c \ubbf8\ub798\ub97c \uac78\uace0 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc740 Genesys \uc678\uc5d0\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p><strong>Grayton E. Koenig<\/strong><br \/>\nNational Solutions Consultant<br \/>\nVoxai<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cGenesys Cloud\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc758\ubbf8 \uc788\ub294 \ubc29\uc2dd\uc73c\ub85c \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud558\uace0, \uadf8 \uacb0\uacfc\ub97c \ubcf4\uace0\uc11c\ub85c \uc815\ub9ac\ud574 \uc815\ub7c9\ud654\ud558\uba70, \ube44\uc988\ub2c8\uc2a4 \uad00\uc810\uc758 ROI \uc9c0\ud45c\uae4c\uc9c0 \uc81c\uc2dc\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4\u2026 \ub610\ud55c Genesys \ud50c\ub7ab\ud3fc\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ud6e8\uc52c \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uace0, \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ubbf8\ub9ac \uc81c\uacf5\ud574 \uc90d\ub2c8\ub2e4. \ubc29\ub300\ud55c \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub97c \ub9e4\ubc88 \ub4a4\uc9c8 \ud544\uc694 \uc5c6\uc774 \ub9d0\uc774\uc8e0\u2026.\u201d<\/p>\n<p><strong>Faith Borst<\/strong><br \/>\nSr. Technical Support Manager,<br \/>\n\uc11c\ube44\uc2a4 \uc13c\ud130, Data Recognition Corporation<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.gartner.com\/reviews\/market\/contact-center-as-a-service\/vendor\/genesys\/product\/genesys-cloud-cx\/review\/view\/582163\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"999\" height=\"350\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/peer-insight-transparent.png\" alt=\"peer-insight-transparent\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cGenesys Cloud\uc640\uc758 \uacbd\ud5d8\uc740 \uc815\ub9d0 \ud0c1\uc6d4\ud588\uc2b5\ub2c8\ub2e4. \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc744 \ud3ec\ud568\ud574 \ub2e4\uc591\ud55c \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud574 \ubcf8 \uc785\uc7a5\uc5d0\uc11c, \uc774 \ud50c\ub7ab\ud3fc\uc740 \uc720\uc5f0\uc131, \uc548\uc815\uc131, \ud601\uc2e0\uc131 \uba74\uc5d0\uc11c \ud655\uc2e4\ud788 \ub3cb\ubcf4\uc785\ub2c8\ub2e4. Genesys Cloud\ub85c \uc804\ud658\ud55c \uc774\ud6c4, \ud604\uc7ac\uc758 \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 \uac83\uc740 \ubb3c\ub860 \uc55e\uc73c\ub85c\uc758 \ubcc0\ud654\uc5d0\ub3c4 \ucda9\ubd84\ud788 \ub300\uc751\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc744 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p><strong>Insurance<\/strong><\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/W9Uq0nxWfYk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/do-more-with-genesys-cloud-cx-thumbnail.jpg\" alt=\"Do more with genesys cloud cx thumbnail\" width=\"920\" height=\"572\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Genesys Cloud\ub85c \ub354 \ub9ce\uc740 \uac00\uce58\ub97c \ub9cc\ub4dc\uc138\uc694<\/h3>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">\ucd5c\uc2e0 \ub514\uc9c0\ud138 \ubc0f AI \ud601\uc2e0\uc73c\ub85c \uace0\uac1d \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\uc73c\uc138\uc694<\/h4>\n<p>\ucd5c\uc2e0 AI \uae30\ubc18 \uace0\uac1d \uc5ec\uc815 \ud601\uc2e0\uc744 \ud3ec\ud568\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc190\uc27d\uac8c \ud65c\uc6a9\ud574, \ud601\uc2e0\uc744 \ub354\uc6b1 \ube60\ub974\uace0 \uac04\ub2e8\ud558\uac8c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">\uc6b4\uc601 \ubbfc\ucca9\uc131\uc744 \ub192\uc774\ub294 \uac04\uc18c\ud654\ub41c \uae30\uc220 \uc2a4\ud0dd<\/h4>\n<p>\uc601\uc5c5, \ub9c8\ucf00\ud305, \uc11c\ube44\uc2a4 \uc804\ubc18\uc744 \uc544\uc6b0\ub974\ub294 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud3ed\ub113\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">\uc548\uc815\uc131\uacfc \uc2e0\ub8b0\uc131\uc744 \uac16\ucd98 CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc548\uc2ec\ud558\uc138\uc694<\/h4>\n<p>\uba40\ud2f0\ud14c\ub10c\ud2b8, \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub85c \uc124\uacc4\ub41c API \ud37c\uc2a4\ud2b8(API\u2011first) \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \ud655\uc7a5\uc131, \uc720\uc5f0\uc131, \ubcf4\uc548, \ubbfc\ucca9\uc131\uc744 \ubaa8\ub450 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3 text-balance\">Genesys \uace0\uac1d\ub4e4\uc740 \uc5b4\ub5bb\uac8c \ud3c9\uac00\ud560\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"_blank\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \uc77d\uc5b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"#222251\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Sales-Hub story\" title=\"Sales-Hub\" href=\"#561484\"><img decoding=\"async\" class=\"company-logo\" alt=\"Sales hub company logo\" src=\"https:\/\/www.genesys.com\/media\/Sales-Hub-Logo.svg\" width=\"387\" height=\"104\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"#551650\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siam Commercial Bank story\" title=\"Siam Commercial Bank\" href=\"#558828\"><img decoding=\"async\" class=\"company-logo\" alt=\"Scb logo\" src=\"https:\/\/www.genesys.com\/media\/SCB-logo.png\" width=\"1591\" height=\"1574\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"222251\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/ko-kr\/customer-stories\/techstyleos \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail techstyle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_TechStyle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uacfc\uac70\uc5d0\ub294 \ub2e4\uc6b4\ud0c0\uc784\uc774 \ub9e4\uc8fc \ubc1c\uc0dd\ud558\uace4 \ud588\uc9c0\ub9cc, \uc774\uc81c\ub294 \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc7a5\uc560\uac00 \uc5b8\uc81c \uc788\uc5c8\ub294\uc9c0\ub3c4 \uae30\uc5b5\ub098\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc0dd\uc0b0\uc131 \uce21\uba74\uc5d0\uc11c\ub9cc \ubcf4\ub354\ub77c\ub3c4 \uc57d 2,000\uc2dc\uac04\uc744 \uc808\uac10\ud55c \uac83\uc73c\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jack Roberts Director<\/p><p class=\"customer-title\">GMS Technology and Applications, TechStyleOS<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"561484\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/sales-hub \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"A businesswoman and a businessman sitting at a table shaking hands.\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-Sales-Hub.png\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys\uc758 \uc778\uacf5\uc9c0\ub2a5, \uc790\ub3d9\ud654, \ub370\uc774\ud130 \ubd84\uc11d \ubd84\uc57c\uc758 \uc804\ubb38\uc131 \ub355\ubd84\uc5d0 \uace0\ub3c4\ub85c \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uc601\uc5c5 \ud504\ub85c\uc138\uc2a4\ub97c \uac00\uc18d\ud654\ud558\uba70, \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \uc989\uc2dc \ud30c\uc545\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ud55c\ubc1c \uc55e\uc11c \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Edgar Celaya Director of Sales and Contact Center<\/p><p class=\"customer-title\">Sales-Hub<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"551650\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/ko-kr\/customer-stories\/nestle\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail nestle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Nestle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys\ub294 \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud574\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uac01 \uad6d\uac00\ubcc4 \ud1b5\uc2e0 \uaddc\uc81c\uc640 \uc81c\ud55c \uc0ac\ud56d\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc740 \ubb3c\ub860, \uc0ac\ubb34\uc2e4\uc774\ub098 \uc7ac\ud0dd \uadfc\ubb34 \ud658\uacbd\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4 \uc218\uc900\uacfc \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud574\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Felipe Kitano Platform Manager Contact Center<\/p><p class=\"customer-title\">Nestl\u00e9<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"558828\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/siam-commercial-bank \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer sstories scb tt\" src=\"https:\/\/www.genesys.com\/media\/Customer-SStories_SCB_TT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cGenesys Cloud\ub294 \uc6b0\ub9ac\uc758 \uc7a5\uae30 \ub85c\ub4dc\ub9f5\uacfc \uc798 \ubd80\ud569\ud558\uba70, AI, \uc608\uce21 \ubd84\uc11d, \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc720\uc9c0\uad00\ub9ac\ub97c Genesys\uac00 \ub2f4\ub2f9\ud574 \uc8fc\uae30 \ub54c\ubb38\uc5d0, \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc744 \ub354 \uc774\uc0c1 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