{"id":578324,"date":"2026-01-10T11:10:51","date_gmt":"2026-01-10T19:10:51","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-cloud-%ea%b0%80%ec%83%81-%ec%83%81%eb%8b%b4%ec%82%ac-%ea%b0%9c%ec%9a%94"},"modified":"2026-01-18T15:37:11","modified_gmt":"2026-01-18T23:37:11","slug":"genesys-cloud-virtual-agent-product-overview","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-virtual-agent-product-overview","title":{"rendered":"Genesys Cloud Virtual Agent (\uac00\uc0c1 \uc0c1\ub2f4\uc0ac) \uc81c\ud488 \uac1c\uc694"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\ub9de\ucda4\ud615 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \uace0\uac1d \ub300\ud654\uc640 \uc140\ud504\uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/m\/590d01e62b05bbdf\/original\/Virtual-Agent-Product-Overview-KR.pdf\" target=\"_blank\" rel=\"\">\uac1c\uc694 \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ud65c\uc6a9\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130\ub97c \uc7ac\uad6c\uc0c1\ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud Virtual Agent (\uac00\uc0c1 \uc0c1\ub2f4\uc0ac)\ub294 \ucca8\ub2e8 \uc778\uacf5\uc9c0\ub2a5(AI), \uc790\uc5f0\uc5b4 \ucc98\ub9ac, \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uac1c\uc778\ud654\ud558\uc5ec \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud601\uc2e0\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 \uc804\ubb38\uc801\uc778 \uae30\uc220 \uc9c0\uc2dd \uc5c6\uc774\ub3c4 \ub178\ucf54\ub4dc \ubc29\uc2dd\uc758 \ube44\uc8fc\uc5bc \ub514\uc790\uc774\ub108\ub97c \ud1b5\ud574, \uac04\ub2e8\ud55c \ud504\ub86c\ud504\ud2b8\ub9cc\uc73c\ub85c \ub300\ud654 \ud750\ub984\uc744 \uc0dd\uc131\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc5d0 \uc644\uc804\ud788 \ud1b5\ud569\ub41c \uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uae30\ub2a5\uc740 \uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc9c0\uc6d0\uc744 \uc77c\uad00\ub418\uace0 \ub9e4\ub044\ub7fd\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ubd84\uc11d\uacfc \uc9c0\ub2a5\ud615 \ud578\ub4dc\uc624\ubc84\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \ubb38\uc81c \ud574\uacb0\ub960\uc744 \uac1c\uc120\ud558\uba70, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc801\uc751\ud615 \uac00\ub4dc\ub808\uc77c\uacfc \uac80\uc0c9 \uc99d\uac15 \uc0dd\uc131(RAG)\uc744 \uae30\ubc18\uc73c\ub85c \ud558\ub294 Genesys Cloud Virtual Agent\ub294 \ub300\uaddc\ubaa8 \uc6b4\uc601 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uc815\ud655\uc131, \ud22c\uba85\uc131, \ubcf4\uc548\uc744 \ubcf4\uc7a5\ud558\uc5ec, \ubaa8\ub4e0 \uc790\ub3d9\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \uac15\ub825\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n<h2>Genesys Cloud \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc8fc\uc694 \uc7a5\uc810<\/h2>\n<p>Genesys Cloud Virtual Agent(\uac00\uc0c1 \uc0c1\ub2f4\uc0ac)\ub294 AI\ub97c \ud65c\uc6a9\ud574 \uac04\ub2e8\ud55c \ud504\ub86c\ud504\ud2b8\ub9cc\uc73c\ub85c \uc9c0\ub2a5\uc801\uc774\uace0 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uacfc\uc758 \uc644\ubcbd\ud55c \ud1b5\ud569\uc73c\ub85c \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ub418\uba70 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc190\uc27d\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ubc29\ubc95\uc73c\ub85c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ubc30\ud3ec\ub97c \ub2e8\uc21c\ud654 \ubc0f \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.<\/p>\n<h3>AI \uc0c1\ub2f4\uc0ac \uad6c\ucd95\uc73c\ub85c \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud55c AI \uae30\ubc18 \ub300\ud654<\/h3>\n<p>Genesys Cloud Virtual Agent\ub294 \uace0\uae09 AI\ub97c \uae30\ubc18\uc73c\ub85c \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc778\uac04\uacfc \uc720\uc0ac\ud55c \ub9e5\ub77d \uc778\uc2dd \ub300\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \uadf8\uc5d0 \ub9de\ucdb0 \uc751\ub2f5\uc744 \uc870\uc815\ud558\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc774\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud AI \uac00\uc774\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba74 \ud611\uc5c5 \ud300\uc740 \ucf54\ub4dc\ub97c \uc791\uc131\ud558\uac70\ub098 \ucc98\uc74c\ubd80\ud130 \uac1c\ubc1c\ud560 \ud544\uc694 \uc5c6\uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uc190\uc27d\uac8c \uad6c\ucd95\ud558\uace0 \ubc1c\uc804\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-ai-studio-and-genesys-cloud-ai-guides-product-overview\">AI \uac00\uc774\ub4dc<\/a>\ub780?<\/p>\n<p>AI \uac00\uc774\ub4dc\ub294 Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \uc77c\ubd80\uc778 AI Studio \ub0b4\uc5d0\uc11c \uc0dd\uc131 \ubc0f \uad00\ub9ac\ub418\ub294 AI \uc0dd\uc131 \uba85\ub839\uc5b4 \uc138\ud2b8\uc785\ub2c8\ub2e4. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub610\ub294 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc774 \uc2e4\ud589\ud560 \uc218 \uc788\ub294 \uad6c\uc870\ud654\ub41c \ud589\ub3d9\uc73c\ub85c \ubcc0\ud658\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \uac00\uc774\ub4dc\ub294 \uc5b4\ub5bb\uac8c \uc0dd\uc131\ub420\uae4c\uc694?<\/p>\n<p>AI \uac00\uc774\ub4dc\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc5ec\ub7ec \uac00\uc9c0 \ubc29\uc2dd\uc73c\ub85c \uc0dd\uc131\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc790\uc5f0\uc5b4 \ud504\ub86c\ud504\ud2b8\ub97c \ud1b5\ud55c \uc0dd\uc131(\uc608: \u201c\uace0\uac1d \uc2e0\uc6d0\uc744 \ud655\uc778\ud558\uace0 \ube44\ubc00\ubc88\ud638\ub97c \uc7ac\uc124\uc815\ud558\ub294 \uac00\uc774\ub4dc\ub97c \ub9cc\ub4e4\uc5b4\uc918\u201d)<\/li>\n<li>\ud45c\uc900 \uc6b4\uc601 \uc808\ucc28 \ubc0f \uc9c0\uc2dd \ubb38\uc11c\ub97c \ud1b5\ud55c \uc0dd\uc131(\uae30\uc874 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc2e4\ud589 \uac00\ub2a5\ud55c \ub17c\ub9ac\ub85c \uc804\ud658)<\/li>\n<li>\uc131\uacfc\uac00 \uc6b0\uc218\ud55c \uc0c1\ub2f4\uc0ac\uc758 \ub300\ud654\ub97c \ud559\uc2b5\ud558\uace0 \ubaa8\ubc94 \uc0ac\ub840 \ubc0f \uc758\uc0ac\uacb0\uc815 \ud328\ud134\uc744 \ud30c\uc545\ud558\uc5ec \uc0dd\uc131<\/li>\n<\/ul>\n<p>AI \uac00\uc774\ub4dc\uac00 \uc0dd\uc131\ub418\uba74 \uad00\ub9ac \ubc0f \uc7ac\uc0ac\uc6a9\uc774 \uac00\ub2a5\ud55c \uc9c0\uce68 \uc138\ud2b8\uac00 \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uc0c1\ud669\uc5d0 \ub9de\uc73c\uba70 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uc870\uce58\uac00 \uac00\ub2a5\ud574\uc9c0\uba70, Genesys Cloud AI \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uc790\ub3d9\ud654\uc640 \ubcf4\uac15\uc774 \uac15\ud654\ub429\ub2c8\ub2e4.<\/p>\n<h3>\uc6d0\ud65c\ud55c \ud1b5\ud569<\/h3>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uae30\uc5c5\uc774 \uc0ac\uc6a9 \uc911\uc778 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc \uc9c1\uc811 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CRM \ud50c\ub7ab\ud3fc\ubd80\ud130 \ubc31\uc5d4\ub4dc \ub370\uc774\ud130\ubca0\uc774\uc2a4\uae4c\uc9c0, Genesys Cloud Virtual Agent\ub294 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\ud655\uc7a5\uc131 \ubc0f \uc2e0\ub8b0\uc131<\/h3>\n<p>Genesys Cloud Virtual Agent\ub294 \ube44\uc988\ub2c8\uc2a4 \uaddc\ubaa8\uc5d0 \ub9de\ucdb0 \ud655\uc7a5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ubcf4\uc548\uacfc \uae00\ub85c\ubc8c \uc9c0\uc6d0 \uccb4\uacc4\ub97c \uae30\ubc18\uc73c\ub85c \uc548\uc2ec\ud558\uace0 \uc790\ub3d9\ud654\ub97c \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc778\uac04\uacfc AI\uc758 \ud611\uc5c5<\/h3>\n<p>Genesys Cloud\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub97c \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud558\uace0 \ubcf4\uac15\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\ub294 \ub3d9\uc548, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uc77c\uc5d0 \uc9d1\uc911\ud558\uac8c \ub429\ub2c8\ub2e4. \uc989, AI\uc640 \uc778\uac04\uc758 \ud611\uc5c5\uc73c\ub85c \ub354 \ube60\ub974\uace0, \uc2a4\ub9c8\ud2b8\ud558\uace0, \uacf5\uac10 \ub2a5\ub825\uc744 \uac16\ucd98 \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uac00 <a href=\"https:\/\/www.genesys.com\/ko-kr?post_type=blog&#038;p=602112\">\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uae30\ubc18\uc744 \uc5b4\ub5bb\uac8c \ub2e4\uc9c0\uace0 \uc788\ub294\uc9c0<\/a> \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<h3>\uc81c\ud488 \uac1c\uc694\ub97c \ud1b5\ud574 \ub354 \uc790\uc138\ud788 \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/h3>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/m\/590d01e62b05bbdf\/original\/Virtual-Agent-Product-Overview-KR.pdf\" target=\"_blank\" rel=\"\">\uac1c\uc694 \ubcf4\uae30<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> \uc774\uc810<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\uc790\uc5f0\uc5b4 \uc124\uba85\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud50c\ub85c\uc6b0 \ubc0f \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uad6c\ucd95<\/li>\n<li>\ubcf5\uc7a1\ud558\uace0 \ubaa8\ud638\ud55c \ub300\ud654\ub97c \uc778\uac04\uacfc \ub3d9\uc77c\ud558\uac8c \ucc98\ub9ac<\/li>\n<li>\uc140\ud504 \uc11c\ube44\uc2a4 \uc751\ub2f5 \uc2dc \ub2f5\ubcc0\uacfc \ud574\ub2f9 \ucd9c\ucc98\ub97c \uac15\uc870\ud558\uc5ec \ud45c\uc2dc<\/li>\n<li>\ud1b5\ud654 \uc644\ub8cc \ubc0f \ud578\ub4dc\uc624\ubc84 \uc2dc \uc694\uc57d \ubc0f \ub9c8\ubb34\ub9ac \uc790\ub3d9\ud654<\/li>\n<li>\ud1b5\ud569 \ubd84\uc11d\uc744 \ud1b5\ud574 \uba85\ud655\ud55c \uc131\uacfc \uc815\ubcf4 \uc81c\uacf5<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">\ub354 \uc54c\uc544\ubcf4\uae30<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_449854927-scaled-e1730410869759.jpeg\" height=\"547\" width=\"822\" alt=\"Virtual agent, chatbot, ai, customer experience, artificial intelligence\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac: \uae30\uc874 \ucc57\ubd07\uc758 \ud55c\uacc4\ub97c \ub118\uc5b4\uc11c\ub2e4<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; 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