{"id":577096,"date":"2025-06-16T05:27:47","date_gmt":"2025-06-16T12:27:47","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-cloud-ai-%ec%a2%85%ed%95%a9-%ea%b0%80%ec%9d%b4%eb%93%9c"},"modified":"2025-12-15T15:29:54","modified_gmt":"2025-12-15T23:29:54","slug":"comprehensive-guide-to-genesys-cloud-ai","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/comprehensive-guide-to-genesys-cloud-ai","title":{"rendered":"Genesys Cloud AI \uc885\ud569 \uac00\uc774\ub4dc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud AI \uc885\ud569 \uac00\uc774\ub4dc<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/59c0cfdc168030f6\/original\/GC-AI-Overview_KO-KR.pdf\" target=\"_blank\" rel=\"\">\uac00\uc774\ub4dc \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Genesys Cloud AI\ub85c \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud558\uc138\uc694<\/h3>\n<p>\uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uae30\ub300\uac00 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub824\uba74 \uae30\uc5c5\uc740 \ud601\uc2e0\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uc694\uad6c\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud574\uc57c \ud569\ub2c8\ub2e4. AI \uae30\ubc18 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uc138\uc694.<\/p>\n<p>\uc774 \uac00\uc774\ub4dc\ub294 Genesys Cloud AI\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc804\uccb4\uc801\uc778 \uac1c\uc694\ub97c \uc81c\uacf5\ud558\uc5ec, \ubaa8\ub378 \ud559\uc2b5 \uacfc\uc815, \ub370\uc774\ud130 \uc0ac\uc6a9 \ubc0f \ubcf4\uc548, AI \uc724\ub9ac\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ub3d5\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ubaa8\ubc94 \uc0ac\ub840\ub97c \ud1b5\ud574 AI\ub97c \ud65c\uc6a9\ud574 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud55c Genesys \uace0\uac1d\ub4e4\uc758 \uc0ac\ub840\uc640 \ucd94\uac00 \ub9ac\uc18c\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/59c0cfdc168030f6\/original\/GC-AI-Overview_KO-KR.pdf\" target=\"_blank\" rel=\"\">\uac00\uc774\ub4dc \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Overview<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\uc65c Genesys Cloud AI\uc77c\uae4c\uc694?<\/li>\n<li>Genesys Cloud AI\uc5d0 \ub300\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/li>\n<li>Genesys AI \uad00\ub828 \ucd94\uac00 \uc790\ub8cc<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">\ub354 \uc54c\uc544\ubcf4\uae30<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/why-leading-brands-choose-gc-ko-cover.png\" height=\"480\" width=\"880\" alt=\"Why leading brands choose gc ko cover\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">\uc120\ub3c4 \uae30\uc5c5\uc774 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h3><p class=\"brief-desc text-20 mb-0\">AI \uae30\ubc18 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc124\uacc4\ud558\uc138\uc694.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/ai-contact-center\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero_img-pillar-ai_contact_center.png\" height=\"446\" width=\"792\" alt=\"Hero img pillar ai contact center\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">AICC (AI \ucee8\ud0dd\uc13c\ud130)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1.png\" height=\"1025\" width=\"1600\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Infographic<\/p><h3 class=\"item-title h6\">\uc5d0\uc774\uc804\ud2f1 AI\uc5d0 \ub300\ud55c \uc2e0\ub8b0 \uaca9\ucc28: \uc120\ub3c4 \uae30\uc5c5\uc774 \uac00\ub4dc\ub808\uc77c\uc744 \uad6c\ucd95\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-e1751340246402.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uacbd\ud5d8 \uacbd\uc81c\ub97c \uc704\ud55c AI: \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Genesys Cloud AI \uc885\ud569 \uac00\uc774\ub4dc [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud AI\ub85c \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud558\uc138\uc694 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uae30\ub300\uac00 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub824\uba74 \uae30\uc5c5\uc740 \ud601\uc2e0\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uc694\uad6c\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud574\uc57c \ud569\ub2c8\ub2e4. AI \uae30\ubc18 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uc138\uc694. \uc774 \uac00\uc774\ub4dc\ub294 Genesys Cloud AI\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc804\uccb4\uc801\uc778 \uac1c\uc694\ub97c \uc81c\uacf5\ud558\uc5ec, \ubaa8\ub378 \ud559\uc2b5 \uacfc\uc815, \ub370\uc774\ud130 [&hellip;]<\/p>\n","protected":false},"author":738,"featured_media":577099,"template":"","tax_priority":[],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16203],"tax_products_programs":[16481],"tax_buying_job":[16721],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-577096","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_buying_job-job-4-supplier-selection-ko-kr","tax_content_type-practical-guide-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/577096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/738"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/577096\/revisions"}],"predecessor-version":[{"id":608505,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/577096\/revisions\/608505"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/577099"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=577096"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=577096"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=577096"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=577096"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=577096"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=577096"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=577096"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=577096"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=577096"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=577096"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=577096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}