{"id":568336,"date":"2025-04-21T22:04:49","date_gmt":"2025-04-22T05:04:49","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/2025%eb%85%84-%ec%9d%b4%ed%9b%84-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98cx-%ed%8a%b8%eb%a0%8c%eb%93%9c"},"modified":"2025-05-08T18:43:48","modified_gmt":"2025-05-09T01:43:48","slug":"top-cx-trends","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/top-cx-trends","title":{"rendered":"2025\ub144 \uc774\ud6c4 \uace0\uac1d \uacbd\ud5d8(CX) \ud2b8\ub80c\ub4dc"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” m_background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1736543576490{padding-top: 6rem !important;padding-bottom: 6rem !important;}”][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

2025\ub144 \uc774\ud6c4<\/span> \uc8fc\uc694 \uace0\uac1d \uacbd\ud5d8 \ud2b8\ub80c\ub4dc<\/h1>\n

\uace0\uac1d \uacbd\ud5d8(CX) \uc804\ubb38\uac00\ub4e4\uc740 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c\uae30 \uc704\ud574 \ube5b\uc758 \uc18d\ub3c4\ub85c AI\ub97c \ub3c4\uc785\ud558\uace0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \ucd94\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 2025\ub144 \ud55c \ud574\ub97c \uc8fc\ub3c4\ud560 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8(EX)\uc740 \uc5b4\ub5a4 \uac83\uc77c\uae4c\uc694? \uadf8\ub9ac\uace0 \uc5b4\ub5a4 \ud2b8\ub80c\ub4dc\uac00 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc774\ub04c\uc5b4 \uac08\uae4c\uc694? Genesys\uc758 CX \uc804\ubb38\uac00\ub4e4\uc740 AI \uae30\ubc18 \uac1c\uc778\ud654, \uc724\ub9ac\uc801 AI \uc2e4\ud589, \uc6cc\ud06c\ud3ec\uc2a4 \ud601\uc2e0\uc5d0\uc11c \ub2f5\uc744 \ucc3e\uc2b5\ub2c8\ub2e4. \uc774 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 \uc774\ub4e4 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\uc758 \ubc1c\uc804 \ubc29\ud5a5\uc744 \uc9da\uc5b4\ubcf4\uace0, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc804\ub7b5\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uc5d0 \ud544\uc694\ud55c \uc911\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc9da\uc5b4\ubd05\ub2c8\ub2e4. \u00a0<\/span><\/p>\n

45\ubd84 \ubd84\ub7c9\uc758 \uc6e8\ube44\ub098\uc5d0\uc11c \ub2e4\uc74c\uacfc \uac19\uc740 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/b><\/strong><\/p>\n

[\/vc_column_text]

\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”550117″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549634″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549632″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549670″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549633″ alignment=”center” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

2025\ub144 CX\ub97c \uac15\ud654\ud558\uc138\uc694<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”top”][vc_column width=”1\/2″]

1. <\/strong>CX \ub9ac\ub354\uc640 \ud6c4\ubc1c\uc8fc\uc790 \uac04\uc758 \uaca9\ucc28\ub97c \ud655\ub300\ud558\ub294 AI \uae30\ubc18 \uac1c\uc778\ud654<\/b><\/strong><\/h3>\n

\uc18c\ube44\uc790\ub4e4\uc740 \uae30\uc5c5\uc774 \uc790\uc2e0\uc758 \ub2c8\uc988\ub97c \uc774\ud574\ud558\uace0 \uc608\uce21\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\ub3c4\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uacfc \uc120\uc81c\uc801\uc778 \ub9de\ucda4\ud615 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc740 \uadf8\ub7ec\uc9c0 \uc54a\ub294 \uae30\uc5c5\uacfc\uc758 \uaca9\ucc28\ub97c \ub354 \ud06c\uac8c \ubc8c\ub9ac\uba70 \uc55e\uc11c\uac08 \uac83\uc785\ub2c8\ub2e4. ‘\uc0dd\uc131\ud615 AI’\ub97c \uc0ac\uc6a9\ud558\uba74 \ub9de\ucda4\ud615 \ucf58\ud150\uce20\ub97c \ub300\uaddc\ubaa8\ub85c \uc81c\uc791 \ubc0f \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uace0\uac1d\uc744 \ubcf4\ub2e4 \uc138\ubd84\ud654\ud558\uace0 \uc815\ubc00\ud558\uac8c \ud0c0\uac8c\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc744 \ub9ac\ub4dc\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \ub610\ud55c ‘AI \uae30\ubc18 \uac1c\uc778\ud654’\ub97c \ud65c\uc6a9\ud558\uc5ec \ub9de\ucda4\ud615 \uc778\ud130\ub799\uc158\uacfc \uc0ac\uc804 \uc608\ubc29\uc801 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \ube0c\ub79c\ub4dc \ud3c9\ud310\uc744 \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Accenture\uc758 \uc804\ubb34 \uc774\uc0ac Praj Ramachandra\ub294<\/p>\n

“\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uc774 \ub9de\ub2e5\ub728\ub9b4 \uc218 \uc788\ub294 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uc640 \uc0c1\ud669\uc744 \uc608\uce21\ud558\uace0 \uc0ac\uc804\uc5d0 \ud574\uacb0\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. “\uac04\ub2e8\ud55c SMS\ub098 \ubb38\uc790\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba70 \ub2e4\uac00\uac00\ub294 \uac83\ub9cc\uc73c\ub85c\ub3c4 \uace0\uac1d \uacbd\ud5d8\uc744 \ud06c\uac8c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.”<\/p>\n

\"\"<\/strong><\/p>\n

Praj Ramachandra<\/strong><\/span>
\n\uc804\ubb34 \uc774\uc0ac, <\/span>Accenture<\/span><\/p>\n<\/div>

\ub354 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

2. \ucc44\ub110 \uc9c0\ud5a5 \uc804\ub7b5\uc73c\ub85c \ud0c1\uc6d4\ud55c CX \uc81c\uacf5<\/b><\/strong><\/h3>\n

\u2018\uc2e4\uc2dc\uac04 \ud06c\ub85c\uc2a4\ucc44\ub110 \uac00\uc2dc\uc131\u2019\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ube0c\ub79c\ub4dc\uc640 \uad00\ub828\ub41c \uace0\uac1d\uc758 \uac10\uc815\uacfc \uc8fc\uc694 \uc774\uc288\ub97c \uae4a\uc774 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \uc870\uc9c1\uc774 \uace0\uac1d\uc774 \uac00\uc7a5 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uac8c \uc18c\ud1b5\ud558\uae30 \uc704\ud574 \uc804\ub7b5\uc744 \uc870\uc728\ud558\uace0 \uc788\uc73c\uba70, \ub6f0\uc5b4\ub09c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ubaa8\ub450\uc5d0\uac8c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Western Sydney University\uc758 Student Services Hub \ud300 \ub9ac\ub354 Sami Beydoun\uc740 “\uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \ud589\ub3d9 \uacbd\ud5a5\uc5d0 \ub9de\uac8c \ucc44\ub110\uc744 \uc120\ud0dd\ud558\uc5ec \ub300\uc751\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.”<\/p>\n

\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc120\ub3c4\uc801\uc778 \uc870\uc9c1\uc740 \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\uc640 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uac1c\uc120\ud558\ub294 \uc120\uc21c\ud658 \uad6c\uc870\ub97c \uc815\ucc29\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. Beydoun\uc740 “\ucd5c\uc885 \ubaa9\ud45c\ub294 \ubd84\uc11d \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc9c0\uc2dd \uaca9\ucc28\uac00 \uc5b4\ub514\uc5d0 \uc788\ub294\uc9c0, \uadf8\ub9ac\uace0 \uc5ec\uc815 \uc5b4\ub514\uc5d0\uc11c \ubd80\uc871\ud568\uc774 \uc788\ub294\uc9c0 \ud30c\uc545\ud558\ub294 \uac83” \uc774\ub77c\uace0 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n

\"\"<\/strong><\/p>\n

Sami Beydoun<\/strong><\/span>
\n\ud300 \ub9ac\ub354, Student Services Hub, <\/span>Western Sydney University<\/span><\/p>\n<\/div>

\ub354 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″]

3. \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uc5f0\uacc4\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5<\/strong><\/h3>\n

\uc77c\ucc0c\uac10\uce58 CX \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc120\uc5b8\ud55c \uae30\uc5c5\ub4e4\uc740 \ud6a8\uc728\uc131\uc5d0 \ucd08\uc810\uc744 \ub9de\ucdb0\uc654\ub358 \uadf8\ub3d9\uc548\uc758 \ubc29\uc2dd\uc744 \ubc97\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \uc774\uc81c, \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \uc131\uacfc\ub97c \uc8fc\uc694 \ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c\uc640 \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d\uc774 \ub290\ub07c\ub294 \ud2b9\ubcc4\ud55c \uacbd\ud5d8\uc774 \uace0\uac1d \ud3c9\uc0dd \uac00\uce58, \ucda9\uc131\ub3c4 \ub4f1\uacfc \uac19\uc740 \uc911\uc694\ud55c \uc218\uce58\uc5d0 \uc5b4\ub5bb\uac8c \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0 \uc870\uba85\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Experience Enterprises\uc758 \uc124\ub9bd\uc790 \uacb8 \uc0ac\uc7a5\uc778 Megan Burns\ub294 “\uc870\uc9c1\uc740 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \uace0\uac1d \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc744\uc9c0\ub97c \uc0b4\ud3b4\uace0 \uc788\uc2b5\ub2c8\ub2e4”\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n

\uc11c\ube44\uc2a4 \ub9ac\ub354\ub4e4\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc870\uc9c1 \uc804\ubc18\uc758 \uace0\uac1d \uc5ec\uc815\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uba70 \uc790\uc2e0\uc758 \uc785\uc9c0\ub97c \ub192\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. Burns\ub294 “\uae30\uc5c5\uc740 \ub2e4\uc591\ud55c \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud65c\uc6a9\ud558\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. “\ud2b9\uc815 \ubb38\uc81c\uc5d0 \uad00\ud574 \uace0\uac1d\uacfc \ub17c\uc758\ud560 \ub54c \ud574\ub2f9 \ubb38\uc81c\ubcf4\ub2e4 \ub354 \ud06c\uace0 \ub354 \uad11\ubc94\uc704\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uae68\ub2eb\uace0 \uc788\uc8e0. \uc774\ub7ec\ud55c \uc815\ubcf4\ub97c \ubcf4\ub2e4 \uc798 \ud65c\uc6a9\ud558\uace0 \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560\uc218\ub85d \uc815\ubcf4\uc758 \uac00\uce58\ub294 \ub354 \ub192\uc544\uc9d1\ub2c8\ub2e4.”<\/p>\n

\"\"<\/strong>
\nMegan Burns<\/strong>
\n\uc124\ub9bd\uc790 \uacb8 \uc0ac\uc7a5, Experience Enterprises<\/p>\n<\/div>

\ub354 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
\"2025-buyers-guide-thumbnail-ko\"<\/div>

Contact center buyer\u2019s guide<\/p>\n<\/div>

\uac00\uc774\ub4dc \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”top”][vc_column width=”1\/2″]

4. \ud544\uc218 \uc804\ub7b5\uc774 \ub41c \uc724\ub9ac\uc801 AI<\/b><\/strong><\/h3>\n

\ub04a\uc784\uc5c6\uc774 \uac15\ud654\ub418\ub294 \uaddc\uc81c, \ube0c\ub79c\ub4dc \uc774\ubbf8\uc9c0 \uc2e4\ucd94\uc5d0 \ub300\ud55c \uc6b0\ub824 \ub4f1\uc73c\ub85c \uc778\ud574 \uc724\ub9ac\uc801 AI\ub294 ‘\uc788\uc73c\uba74 \uc88b\uc740 \uac83’\uc5d0\uc11c ‘\ud544\uc218\uc801\uc778 \uac83’\uc73c\ub85c \ubc14\ub00c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\ub0b4\uc5d0\uc11c \uac1c\ubc1c\ud558\ub4e0, \uacf5\uae09\uc5c5\uccb4\ub85c\ubd80\ud130 \uc81c\uacf5\ubc1b\ub4e0, AI \uc194\ub8e8\uc158\uc740 \ud22c\uba85\uc131, \ud3b8\ud5a5 \uc81c\uac70, \uac00\uc5ed\uc131, \uc124\uba85 \uac00\ub2a5\uc131\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \ub192\uc740 \uc218\uc900\uc758 \uaddc\uc81c\ub97c \ub9cc\uc871\ud574\uc57c \ud569\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218\ub97c \uc704\ud55c \uacf5\uae09\uc5c5\uccb4\uc640\uc758 \ub17c\uc758\ub294 \ubcf4\ud3b8\ud654\ub420 \uac83\uc774\uba70, \uacf5\uae09\uc5c5\uccb4\ub294 \ud5a5\ud6c4 \ub3c4\uc785\ub420 \uaddc\uc81c\uc640 \uc608\uae30\uce58 \ubabb\ud55c \uaddc\uc81c\uae4c\uc9c0 \uc5b4\ub5bb\uac8c \ub300\ube44\ud560\uc9c0 \uace0\uac1d\uc5d0\uac8c \uc124\uba85\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ubbf8 \uae30\uc5c5\ub4e4\uc740 \uc194\ub8e8\uc158 \ud3c9\uac00 \uc2dc, \ub2e8\uc21c\ud788 \uae30\uc220\uc801 \uc138\ubd80 \uc0ac\ud56d\uc740 \ubb3c\ub860 AI \ub3c4\uad6c\uc758 \uae30\ubc18\uc774 \ub418\ub294 \uc124\uacc4 \ucca0\ud559\uae4c\uc9c0 \uc774\ud574\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n

Genesys\uc758 \ucd5c\uace0 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ucc45\uc784\uc790 Bill Dummett\ub294 “AI\ub294 \ud55c \ubc88 \uc124\uce58\ud558\uace0 \ub05d\ub098\ub294 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc, \uacc4\uc18d\ud574\uc11c \ubc1c\uc804\ud558\ub294 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.”\ub77c\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. . “\uc724\ub9ac\uc801 AI\ub294 \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc138\uc2a4\uac00 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc758\ub3c4\ud558\uc9c0 \uc54a\uc740 \ud3b8\ud5a5\uacfc \uc720\ud574\ud55c \uacb0\uacfc\ub97c \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \ub04a\uc784\uc5c6\ub294 \uc870\uc0ac\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \uc798 \uad00\ub9ac\ud558\uace0 \uacf5\uae09\uc5c5\uccb4\uac00 \uc774\uc640 \ub3d9\uc77c\ud55c \ub192\uc740 \uae30\uc900\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \uc2e0\uacbd \uc368\uc57c \ud569\ub2c8\ub2e4.”<\/p>\n

\"\"<\/strong>
\nBill Dummett<\/strong>
\n\ucd5c\uace0 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ucc45\uc784\uc790, Genesys<\/p>\n<\/div>

\ub354 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

5. AI \uae30\ubc18 CX\ub97c \uc704\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc758 \uc9c4\ud654 <\/strong><\/h3>\n

\ud604\ub300\uc801\uc778 \uba40\ud2f0\ucc44\ub110 \ubc0f AI \uae30\ubc18\uc758 \ucee8\ud0dd\uc13c\ud130\uc5d0\ub294 \ub2e4\uc591\ud55c \uc138\ub300\uc758 \uc778\ub825\uc774 \uadfc\ubb34\ud558\uace0 \uc788\uc73c\uba70 \uc774\ub4e4\uc740 \uc804 \uc138\uacc4\uc5d0 \ubd84\uc0b0\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae30\uc874\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc740 \ub354 \uc774\uc0c1 \uc720\ud6a8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5 \ub610\ud55c \uc774\ub97c \uc778\uc2dd\ud558\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654 \ubc0f \uad00\ub9ac\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)\ub85c \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc608\uce21\uacfc \uc77c\uc815 \uc870\uc815\uc740 \ubb3c\ub860 \ud488\uc9c8, \ucf54\uce6d, \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0, \uc9c0\uc2dd \uad00\ub9ac \ub4f1\uc73c\ub85c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uac00 \ud655\uc7a5\ub41c \uac83\uc785\ub2c8\ub2e4.<\/p>\n

Metrigy\uc758 CEO \uacb8 \uc218\uc11d \ubd84\uc11d\uac00\uc778 Robin Gareiss\ub294 “\ucf54\uce6d, \ud488\uc9c8 \uad00\ub9ac, \uc9c0\uc2dd \uad00\ub9ac \ub4f1\uc744 \ube44\ub86f\ud558\uc5ec WEM\uc744 \ubcf4\ub2e4 \ud3ed\ub113\uac8c \ud655\uc7a5\ud558\uba74 \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacfc \uac1c\uc120\uacfc \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.”\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n

\"\"<\/strong>
\nRobin Gareiss<\/strong>
\nCEO \uacb8 \uc218\uc11d \ubd84\uc11d\uac00, Metrigy<\/p>\n<\/div>

\ub354 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=”yes” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1745299258930{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row equal_height=”yes”][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section background_color=”bgc-lgray” m_background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1736543576490{padding-top: 6rem !important;padding-bottom: 6rem !important;}”][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text css=””] 2025\ub144 \uc774\ud6c4 \uc8fc\uc694 \uace0\uac1d \uacbd\ud5d8 \ud2b8\ub80c\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \uc804\ubb38\uac00\ub4e4\uc740 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c\uae30 \uc704\ud574 \ube5b\uc758 \uc18d\ub3c4\ub85c AI\ub97c \ub3c4\uc785\ud558\uace0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \ucd94\uc9c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 2025\ub144 \ud55c \ud574\ub97c \uc8fc\ub3c4\ud560 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8(EX)\uc740 \uc5b4\ub5a4 \uac83\uc77c\uae4c\uc694? \uadf8\ub9ac\uace0 \uc5b4\ub5a4 \ud2b8\ub80c\ub4dc\uac00 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc774\ub04c\uc5b4 \uac08\uae4c\uc694? Genesys\uc758 CX \uc804\ubb38\uac00\ub4e4\uc740 AI […]<\/p>\n","protected":false},"author":890,"featured_media":416567,"template":"","tax_priority":[],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16194],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16643],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-568336","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_content_type-interactive-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/568336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/890"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/568336\/revisions"}],"predecessor-version":[{"id":571480,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/568336\/revisions\/571480"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/416567"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=568336"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=568336"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=568336"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=568336"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=568336"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=568336"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=568336"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=568336"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=568336"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=568336"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=568336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}