{"id":552163,"date":"2025-02-19T15:57:21","date_gmt":"2025-02-19T23:57:21","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=552163"},"modified":"2025-02-20T01:05:47","modified_gmt":"2025-02-20T09:05:47","slug":"customer-experience-in-the-age-of-ai","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai","title":{"rendered":"AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/h1>\n<p>\uace0\uac1d \ub9cc\uc871\uc744 \ub192\uc774\uae30 \uc704\ud55c CX \uc124\uacc4\uc5d0\uc11c AI\ub294 \ub2e4\uc18c \uae34 \uc5ec\uc815\uc785\ub2c8\ub2e4.<br \/>\nAI\ub97c \ub458\ub7ec\uc2fc \uacfc\uc7a5\ub41c \ub9d0\ub4e4\uc5d0\uc11c \ubc97\uc5b4\ub098 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uacbd\uc7c1 \uc6b0\uc704\ub97c \uac15\ud654\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4 \ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AfFaQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/552163?thankyou=552163&page_type=resources&page_attr=%EB%B3%B4%EA%B3%A0%EC%84%9C\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/552163\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/552163\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"552163\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Asset\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/552163?thankyou=552163&page_type=resources&page_attr=%EB%B3%B4%EA%B3%A0%EC%84%9C\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ubcf4\uace0\uc11c \ub2e4\uc6b4\ub85c\ub4dc\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ubcf4\uace0\uc11c \ub2e4\uc6b4\ub85c\ub4dc\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">CX \ub9ac\ub354 1,000\uba85\uc758 \uc124\ubb38\uc870\uc0ac \uacb0\uacfc<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"h3\">83%<\/p>\n<p>AI\ub294 \ud5a5\ud6c4 \uae30\uc5c5\uc758 \ubd84\uba85\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"h3\">59%<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uba74 \uace0\uac1d \ucda9\uc131\ub3c4\uc640<br \/>\n\uc0dd\uc560 \uac00\uce58\uac00 \ub192\uc544\uc9c8 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"h3\">70%<\/p>\n<p>AI\ub294 \uace0\uac1d \uc5ec\uc815 \ubc0f \uace0\uac1d\uc744 \uacf5\uac10\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub41c\ub2e4\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"h3\">69%<\/p>\n<p>\uc724\ub9ac\uc801\uc778 AI \ubc30\ud3ec \uacc4\ud68d\uc774 \uc788\ub2e4\ub77c\uace0 \ub2f5\ud55c\u00a0 CX \ub9ac\ub354 \ube44\uc728<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;537651&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]\uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \uc18c\ube44\uc790\uc640 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ubc14\ub77c\ubcf4\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \uc815\uc758\ud558\uace0 \uc788\uc73c\uba70, \uc5c6\uc5b4\uc11c\ub294 \uc548 \ub420 \ud575\uc2ec \uc694\uc18c\ub85c \ube60\ub974\uac8c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201cAI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8\u201d \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 CX \ub2f4\ub2f9 \uc784\uc6d0\uc758 80% \uc774\uc0c1\uc774 &#8216;AI\ub294 \ud5a5\ud6c4 \uae30\uc5c5\uc758 \ubd84\uba85\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub420 \uac83&#8217;\uc774\ub77c\uace0 \ubbff\uc73c\uba70, 59%\ub294 &#8216;\uace0\uac1d \uacbd\ud5d8\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uba74 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc0dd\uc560 \uac00\uce58\ub97c \ub192\uc77c \uc218 \uc788\uc744 \uac83&#8217;\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. AI \uc804\ub7b5\uc744 \uacbd\ud5d8 \uc6b4\uc601\uc5d0 \ud1b5\ud569\ud574\uc57c \ud558\ub294 \uc774\uc720\uac00 \ubc14\ub85c \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \uc2e4\ud589\ud558\uc9c0 \ubabb\ud558\ub294 \uae30\uc5c5\uc740 \uacbd\uc7c1\uc5c5\uccb4\uc5d0 \ub4a4\ucc98\uc9c0\uace0, \uace0\uac1d\uc744 \uc783\uace0, \uc9c1\uc6d0\uc758 \uc758\uc695\ub9c8\uc800 \uc800\ud558\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ubcf4\uace0\uc11c\uc5d0\uc11c\ub294 \uace0\uac1d, \uc9c1\uc6d0, \uae30\uc5c5\uc744 \uc704\ud55c AI \ud65c\uc6a9 \ubc29\ubc95\uc744 \uc54c\uc544\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ud575\uc2ec \ud3ec\uc778\ud2b8<\/h2>\n<ul>\n<li>AI\ub294 \uc131\uacf5\uc801\uc778 CX \uc804\ub7b5\uc758 \ud544\uc218 \uc694\uc18c\ub85c \ube60\ub974\uac8c \uc790\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI\ub294 \uac1c\uc778\ud654 \ubc0f \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \ubd84\uc57c\uc5d0\uc11c \ud65c\ubc1c\ud558\uac8c \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI \uae30\ubc18 \ucc57\ubd07\uc774 \ub110\ub9ac \uc0ac\uc6a9\ub418\uace0 \uc788\uc9c0\ub9cc, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc804\ubc18\uc5d0\uc11c AI\uc758 \uc7a0\uc7ac\ub825\uc744 \uc628\uc804\ud788 \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \ub9ce\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI \ubc30\ud3ec\ub294 \ub370\uc774\ud130 \uc804\ub7b5, \uaddc\uc81c \ubd88\ud655\uc2e4\uc131, \uc9c1\uc6d0 \uc6b0\ub824 \ub4f1\uc758 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud574 \uc788\uc9c0\ub9cc, \ub9ce\uc740 CX \ub9ac\ub354\ub4e4\uc740 \uc774\ub97c \uadf9\ubcf5\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;557903&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;500px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div  class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-4 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"640\" height=\"706\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Christine-Kerley-Photo.png\" alt=\"\" ><\/div><div class=\"col-content col-md-8 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-40 text-graphite\">\u201c\uac00\ub2a5\ud55c \ubaa8\ub4e0 \ubc29\ubc95\uc73c\ub85c \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uba74 \uace0\uac1d \uacbd\ud5d8 \uc601\uc5ed\uc774\uc57c\ub9d0\ub85c AI\ub85c\ubd80\ud130 \uac00\uc7a5 \ud070 \uc774\uc810\uc744 \uc5bb\uc744 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.\u201d<\/p>\n<p>Christine \u201cCK\u201d Kerley, AI \ubc0f \uae30\uc220 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \uac15\uc5f0\uc790 \uacb8 \ucee8\uc124\ud134\ud2b8<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">CX \ub9ac\ub354\ub4e4\uc758 AI \uc0ac\uc6a9 \ubaa9\uc801<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-50\" style=\"text-align: center;\">76%<\/p>\n<p class=\"text-24\" style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8 \uac1c\uc778\ud654<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-50\" style=\"text-align: center;\">72%<\/p>\n<p class=\"text-24\" style=\"text-align: center;\">\uace0\uac1d \uc5ec\uc815\uc758 \ubb38\uc81c\uc810 \ud30c\uc545<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-50\" style=\"text-align: center;\">65%<\/p>\n<p class=\"text-24\" style=\"text-align: center;\">\ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815 \ud6a8\uc728\ud654<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"#form\" target=\"\" rel=\"\">\ubcf4\uace0\uc11c \ub2e4\uc6b4\ub85c\ub4dc<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ud560\uc744 \ub300\ub300\uc801\uc73c\ub85c \ud601\uc2e0\ud558\ub294 AI<\/h2>\n<p style=\"text-align: center;\">CX \uc6b4\uc601\uc5d0\uc11c AI\uac00 \ubcf4\ud3b8\ud654\ub418\uba74\uc11c AI \ub3c4\uad6c \ud65c\uc6a9 \ub2a5\ub825 \ub4f1 \uc778\uac04 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc694\uad6c\ub418\ub294 \uc2a4\ud0ac\uc774 \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. 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