{"id":515372,"date":"2024-09-16T08:08:44","date_gmt":"2024-09-16T15:08:44","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai"},"modified":"2026-05-13T10:15:38","modified_gmt":"2026-05-13T17:15:38","slug":"empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai","title":{"rendered":"\ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc0dd\uc131\ud615 AI\ub85c \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc0dd\uc131\ud615 AI\ub85c \uc0c1\ub2f4\uc0ac\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\uc6d0<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/asset\/d0042914-4faa-4c73-a522-e332c03f1164\/-Agent-Copilot-Product-Overview_ko-KR.pdf\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff(Agent Copilot)<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ub354\uc6b1 \ubcf5\uc7a1\ud574\uc9c4 \ubb38\uc758, \ud55c\uce35 \ub192\uc544\uc9c4 \uace0\uac1d\uc758 \uae30\ub300, \uc2e0\uc18d\ud55c \uace0\uac1d \ubb38\uc81c \ud574\uacb0\uc5d0 \ub300\ud55c \ub04a\uc784\uc5c6\ub294 \uc555\ubc15\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc88c\uc808\uac10\uc744 \uc8fc\uace0 \uace0\uac1d \uacbd\ud5d8 \uacb0\uacfc\uc5d0\ub3c4 \uc88b\uc9c0 \uc54a\uc740 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. Genesys Cloud\u2122 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff(Agent Copilot)\uc740 \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158 \uacfc\uc815\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\ub97c \uc9c1\uc811 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc815\ubcf4 \uc218\uc9d1\uacfc \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \uc99d\uac00\ud558\ub294 \ub2e4\uc591\ud55c \uc694\uad6c\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud \uc9c0\uc2dd \ud328\ube0c\ub9ad(Knowledge Fabric)\uc740 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \uc9c0\uc2dd \ud1b5\ud569 \uccb4\uacc4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ub300\ud654 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc9c0\uc2dd \uc815\ubcf4\ub97c \uc790\ub3d9\uc73c\ub85c \uc81c\uc2dc\ud569\ub2c8\ub2e4. \ubb3c\ub860 \uc0c1\ub2f4\uc0ac\ub294 \uc815\ubcf4\ub97c \uc9c1\uc811 \uac80\uc0c9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 AI \uc751\ub2f5\uacfc \uc2e0\uc18d \ub2f5\ubcc0 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uace0, \ud53c\ub4dc\ubc31\uc744 \ub0a8\uaca8 \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ub354\uc6b1 \uace0\ub3c4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc9c1\uad00\uc801\uc778 \ud234\ub85c \ub2e4\uc591\ud55c \uc9c0\uc2dd \uc815\ubcf4\ub97c \uc5f0\uacb0\ud558\uace0 \uc0c8\ub85c\uc6b4 \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uac04\ub2e8\ud558\uac8c \ud65c\uc131\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc0dd\uc131\ud615 AI\ub294 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc758 \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\uc73c\ub85c \uc694\uc57d\ud558\uc5ec \ud1b5\uc0c1 1~3\ubd84 \uc815\ub3c4 \uac78\ub9ac\ub358 \uc77c\uc744 \ub2e8 \uba87 \ucd08\ub9cc\uc5d0 \ub05d\ub0c5\ub2c8\ub2e4. \uc694\uc57d \ubc29\uc2dd\uc740 \uae30\uc5c5\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \uc2a4\ud0c0\uc77c\uc5d0 \ub9de\ucdb0 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc791\uc5c5 \uc790\ub3d9\ud654\ub294 \uc0c1\ub2f4\uc0ac\uc758 \ud1b5\ud654 \ud6c4\uc18d \uc791\uc5c5\uc744 \ud06c\uac8c \uc904\uc5ec \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ud504\ub85c\uc138\uc2a4\uc758 \uc77c\uad00\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc194\ub8e8\uc158 \uac1c\uc694<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 \ub3d9\uc548 Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uc9c8\ubb38\uc5d0 \ub300\ud55c \uc608\uc0c1 \ub2f5\ubcc0, \uc2a4\ud06c\ub9bd\ud2b8 \uc81c\uc548, \uaddc\uc815 \uc900\uc218 \uc54c\ub9bc\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \uc0dd\uc131\ud615 AI\uc640 \uc885\ub8cc \ucf54\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc778\ud130\ub799\uc158 \uc694\uc57d\uc744 \uc790\ub3d9\ud654\ud558\uc5ec, \uc0c1\ub2f4\uc0ac\uac00 \ud6c4\uc18d \uc791\uc5c5\uc5d0 \uc3df\ub294 \ub178\ub825\uacfc \uc2dc\uac04\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \uc694\uc57d \ubc29\uc2dd\uc740 \uae30\uc5c5\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \uc2a4\ud0c0\uc77c\uc5d0 \ub9de\uac8c \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9 \uc0c1\ub2f4 \uba54\ubaa8 \uae30\ub2a5\uc744 \ud1b5\ud55c \uc0c1\ub2f4 \uae30\ub85d \ud504\ub85c\uc138\uc2a4\uc758 \ud45c\uc900\ud654\ub85c, \uc288\ud37c\ubc14\uc774\uc800\uc640 \uad00\ub9ac\uc790\ub294 \ub354\uc6b1 \ud48d\ubd80\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc190\uc27d\uac8c \ud655\ubcf4\ud558\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac\ub294 AI\uac00 \uba54\ubaa8\ub97c \uc791\uc131\ud574 \uc8fc\ubbc0\ub85c \uace0\uac1d\uacfc\uc758 \ub300\ud654\uc5d0 \uc628\uc804\ud788 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/asset\/d0042914-4faa-4c73-a522-e332c03f1164\/-Agent-Copilot-Product-Overview_ko-KR.pdf\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> \uc774\uc810<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\ucd5c\ucd08 \ucee8\ud0dd \uc2dc \ud574\uacb0\ub960 \uac1c\uc120 \ubc0f \ud1b5\ud654 \ud6c4\uc18d \uc791\uc5c5 \uc5c5\ubb34 \uac10\uc18c<\/li>\n<li>\uc5b4\ub824\uc6b4 \uc9c8\ubb38\uc5d0 \uc989\uc2dc \ub300\uc751 \uac00\ub2a5\ud55c \uc2e4\uc2dc\uac04 \ub9e5\ub77d \uc815\ubcf4 \ud68d\ub4dd<\/li>\n<li>IT \ubd80\uc11c\uc758 \ub3c4\uc6c0 \ubc0f \ubcc4\ub3c4 \uac1c\ubc1c \uc5c6\uc774 \uc27d\uac8c \ud65c\uc131\ud654<\/li>\n<li>\ub300\ud654 \uc694\uc57d \ubc0f \uc885\ub8cc \ucf54\ub4dc \uc790\ub3d9 \uc0dd\uc131<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">\ub354 \uc54c\uc544\ubcf4\uae30<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p class=\"brief-desc text-20 mb-0\">\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Report<\/p><h3 class=\"item-title h6\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/webinars\/5-ways-to-leverage-ai-agent-assist-to-improve-your-cx-today\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">Five ways to leverage AI and agent assist to improve customer experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc0dd\uc131\ud615 AI\ub85c \uc0c1\ub2f4\uc0ac\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158 \uc9c0\uc6d0 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff(Agent Copilot) \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ub354\uc6b1 \ubcf5\uc7a1\ud574\uc9c4 \ubb38\uc758, \ud55c\uce35 \ub192\uc544\uc9c4 \uace0\uac1d\uc758 \uae30\ub300, \uc2e0\uc18d\ud55c \uace0\uac1d \ubb38\uc81c \ud574\uacb0\uc5d0 \ub300\ud55c \ub04a\uc784\uc5c6\ub294 \uc555\ubc15\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc88c\uc808\uac10\uc744 \uc8fc\uace0 \uace0\uac1d \uacbd\ud5d8 \uacb0\uacfc\uc5d0\ub3c4 \uc88b\uc9c0 \uc54a\uc740 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4. Genesys Cloud\u2122 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff(Agent Copilot)\uc740 [&hellip;]<\/p>\n","protected":false},"author":738,"featured_media":622742,"template":"","tax_priority":[],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[16721],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-515372","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-ko-kr","tax_buying_job-job-4-supplier-selection-ko-kr","tax_content_type-product-overview-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/515372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/738"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/515372\/revisions"}],"predecessor-version":[{"id":625585,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/515372\/revisions\/625585"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/622742"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=515372"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=515372"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=515372"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=515372"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=515372"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=515372"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=515372"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=515372"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=515372"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=515372"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=515372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}