{"id":503457,"date":"2024-01-09T11:50:29","date_gmt":"2024-01-09T19:50:29","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys%ec%99%80-salesforce%ec%9d%98-cx-cloud"},"modified":"2024-03-18T23:07:58","modified_gmt":"2024-03-19T06:07:58","slug":"cx-cloud-from-genesys-and-salesforce","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce","title":{"rendered":"Genesys\uc640 Salesforce\uc758 CX Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22379373%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h1>Genesys\uc640 Salesforce\uc758 CX Cloud<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-Salesforce_KO.pdf\" target=\"_blank\" rel=\"\">\uac1c\uc694 \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3>\ucc28\uc6d0\uc774 \ub2e4\ub978 CCaaS\uc640 CRM\uc758 \ud1b5\ud569<\/h3>\n<p>\uadf8\ub3d9\uc548, \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc640 CRM \uc2dc\uc2a4\ud15c\uc758 \ud1b5\ud569\uc740 \ube44\uad50\uc801 \ub2e8\uc21c\ud588\uc2b5\ub2c8\ub2e4. \ub450 \uc2dc\uc2a4\ud15c\uc758 \uc77c\ubd80 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\ub97c \uc5f0\uacb0\ud558\uae30\ub9cc \ud558\uba74 \ub410\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud558\uace0 \ub354 \ub9ce\uc740 \ubd80\uc11c\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uac8c \ub418\uba74\uc11c, \ud544\uc694\ud55c \uae30\uc220 \uc2a4\ud0dd\uacfc \ud1b5\ud569\uc774 \uadf9\ub3c4\ub85c \ubcf5\uc7a1\ud574\uc9c0\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubcf5\uc7a1\ud558\uac8c \uc5bd\ud78c \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc758 \uc131\uc7a5\uacfc \ud6a8\uc728\uc131\uc744 \uc800\ud574\ud558\uace0, \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\uac00 \ud55c \ucc44\ub110\uc5d0\uc11c \ub2e4\ub978 \ucc44\ub110\ub85c \uc804\ub2ec\ub418\uc9c0 \ubabb\ud558\uac8c \ud569\ub2c8\ub2e4. \ud1b5\ud569 \ub370\uc774\ud130\uc640 \ubd84\uc11d \ub610\ud55c \ubd80\uc871\ud558\uace0, \ubd80\uc11c\ubcc4\ub85c \uc790\uccb4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ub3c4\uc785\ud558\uac8c \ub9cc\ub4e4\uc5b4 \ubb38\uc81c\ub97c \ub354\uc6b1 \uc545\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub2e8\uc77c\ud55c \ud1b5\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \uc735\ud569\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n<h3>Genesys\uc640 Salesforce\uc758 CX Cloud<\/h3>\n<p>\uc591\uc0ac \ud611\uc5c5\uc73c\ub85c \ucd9c\uc2dc\ub41c CX Cloud\ub294 Genesys Cloud CX\u00ae \ud50c\ub7ab\ud3fc\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ucee8\ud0dd\uc13c\ud130 \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uae30\ub2a5\uacfc \ud568\uaed8, \ud1b5\ud569\ub41c \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c <a href=\"https:\/\/www.salesforce.com\/kr\/products\/service-cloud\/\">Salesforce Service Cloud<\/a>\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud\u00ae<\/a>\uc758 \ub2e8\uc77c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc5d0\uc11c \ub450 \ud50c\ub7ab\ud3fc\uc758 \ub370\uc774\ud130, AI, \ucc44\ub110\uc744 \uc735\ud569\ud558\uc5ec \uac15\ub825\ud558\uac8c \uc5f0\uacb0\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc804 \ud1b5\ud569\ub41c \uc591\ubc29\ud5a5 \ub370\uc774\ud130\uc640 \uacf5\ud1b5 \uc2a4\ud0a4\ub9c8\ub294 \ub370\uc774\ud130 \uc0ac\uac01\uc9c0\ub300\ub97c \uc5c6\uc560\uace0 Genesys\uc640 Salesforce AI\ub97c \uac15\ud654 \ubc0f \uc5f0\uacb0\ud558\uba70, \uac1c\uc778\ud654\ub97c \ud5a5\uc0c1\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-Salesforce_KO.pdf\" target=\"_blank\" rel=\"\">\uac1c\uc694 \ubcf4\uae30<\/a><\/div>[vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-orange \" ><h3 class=\"font-swb mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Benefits<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uac04 \uc804\ud658 \ud544\uc694\uc131 \uc81c\uac70, \uc0c1\ub2f4\uc0ac \ud6a8\uc728\uc131 \uc99d\ub300<\/li>\n<li>CX \uac1c\uc778\ud654 \ubc0f \uace0\uac1d \ub9cc\uc871 \ud5a5\uc0c1<\/li>\n<li>\uc2dc\uc2a4\ud15c \ud1b5\ud569, \ube44\uc6a9 \uc808\uac10<\/li>\n<li>IT \ubc0f \ubd84\uc11d \ud300\uc758 \uac1c\ubc1c \ubd80\ub2f4 \uc644\ud654<\/li>\n<li>\uae00\ub85c\ubc8c \uc785\uc9c0 \uac15\ud654 \ubc0f \ud655\uc7a5<\/li>\n<li>\uc9c1\uc6d0 \uc720\uc9c0\u200d\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc9c0\uc6d0 \ubb38\ud654 \uad6c\ucd95<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-yellow&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">Genesys\uc640 Salesforce\uc758 CX Cloud \uc54c\uc544\ubcf4\uae30<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/webinars\/genesys-and-salesforce-unifying-ccaas-wem-and-crm\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_salesforce_unifying_ccaas_wem_crm.png\" height=\"464\" width=\"820\" alt=\"Resource thumb genesys salesforce unifying ccaas wem crm\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">Genesys and Salesforce: Unifying CCaaS, WEM and CRM<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-genesys-salesforce-cx-cloud-cover-ko.png\" height=\"144\" width=\"264\" alt=\"Checklist genesys salesforce cx cloud cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uccb4\ud06c\ub9ac\uc2a4\ud2b8: CRM \uc2dc\uc2a4\ud15c\uacfc \ucee8\ud0dd\uc13c\ud130 \ud1b5\ud569<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/cx-cloud-genesys-salesforce-on-demand-demo\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-cx_cloud_salesforce_demo.png\" height=\"464\" width=\"820\" alt=\"Resource thumb cx cloud salesforce demo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Demo<\/p><h3 class=\"item-title h6\">CX Cloud from Genesys and Salesforce Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22379373%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text] Genesys\uc640 Salesforce\uc758 CX Cloud [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text] \ucc28\uc6d0\uc774 \ub2e4\ub978 CCaaS\uc640 CRM\uc758 \ud1b5\ud569 \uadf8\ub3d9\uc548, \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc640 CRM \uc2dc\uc2a4\ud15c\uc758 \ud1b5\ud569\uc740 \ube44\uad50\uc801 \ub2e8\uc21c\ud588\uc2b5\ub2c8\ub2e4. \ub450 \uc2dc\uc2a4\ud15c\uc758 \uc77c\ubd80 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\ub97c \uc5f0\uacb0\ud558\uae30\ub9cc \ud558\uba74 \ub410\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud558\uace0 \ub354 \ub9ce\uc740 \ubd80\uc11c\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uac8c \ub418\uba74\uc11c, \ud544\uc694\ud55c \uae30\uc220 \uc2a4\ud0dd\uacfc \ud1b5\ud569\uc774 \uadf9\ub3c4\ub85c \ubcf5\uc7a1\ud574\uc9c0\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubcf5\uc7a1\ud558\uac8c \uc5bd\ud78c \uc194\ub8e8\uc158\uc740 [&hellip;]<\/p>\n","protected":false},"author":853,"featured_media":504564,"template":"","tax_priority":[],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16392,16428],"tax_products_programs":[17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914],"tax_sector":[],"tax_segment":[17085],"class_list":["post-503457","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-ko-kr","tax_capability_sitewide-unified-communications-ko-kr","tax_capability_sitewide-wem-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_segment-enterprise-ko-kr","tax_content_type-product-overview-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/503457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/853"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/503457\/revisions"}],"predecessor-version":[{"id":509929,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/503457\/revisions\/509929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/504564"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=503457"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=503457"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=503457"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=503457"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=503457"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=503457"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=503457"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=503457"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=503457"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=503457"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=503457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}