{"id":490817,"date":"2023-09-07T13:49:01","date_gmt":"2023-09-07T20:49:01","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-cloud-cx-%ec%95%84%ed%82%a4%ed%85%8d%ec%b2%98-%eb%b0%8f-%ea%b0%9c%eb%b0%a9%ed%98%95-%ed%94%8c%eb%9e%ab%ed%8f%bc"},"modified":"2023-09-25T01:03:44","modified_gmt":"2023-09-25T08:03:44","slug":"genesys-cloud-cx-architecture-and-open-platform","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-cx-architecture-and-open-platform","title":{"rendered":"Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22379373%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h1>Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-Cloud-Platform_KO.pdf\" target=\"_blank\" rel=\"\">\uac1c\uc694 \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3>IT \ubcf5\uc7a1\uc131 \uac10\uc18c \ubc0f \ube44\uc6a9 \uc808\uac10<\/h3>\n<p>\ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\u200d\uc5d0\uc11c \ubcf5\uc7a1\ud55c \uae30\uc220 \uc2a4\ud0dd\uc744 \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \uc0c1\ub2f9\ud55c \uc5b4\ub824\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \ub610\ud55c, \uae30\uc874\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uc774 \ub4a4\uc5c9\ucf1c \uc788\uc744 \uacbd\uc6b0 \uae30\uc5c5\uc758 \uc131\uc7a5\uacfc \u200d\uc6b4\uc601\uc758 \ud6a8\uc728\uc131\u200d\uc774 \uc800\ud574\u200d\ub429\ub2c8\ub2e4. \uc9c0\uae08\uacfc \uac19\uc774 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uac00 \uc694\uad6c\ud558\ub294 \u2018\uacbd\ud5d8\uc758 \uc5f0\uad00\uc131\u2019\uc744 \uc720\uc9c0\ud558\uae30\ub3c4 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 IT \ud300\u200d\uc774 \uac1c\ubc1c\uc5d0 \uc218\uac1c\uc6d4\uc758 \uc2dc\uac04\uacfc \ub9ce\uc740 \uc608\uc0b0\uc744 \ub4e4\uc774\uace0\ub3c4 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294 \ubd84\uc0b0\ub41c \uc2dc\uc2a4\ud15c\u200d\uacfc \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158, \ub370\uc774\ud130 \uc0ac\uc77c\ub85c \ub4f1\uc73c\ub85c \uace0\uc2ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uad6d, \ubbfc\ucca9\uc131\uc774\ub098 \ud601\uc2e0\uc740 \uace0\ub824\uc870\ucc28 \ud558\uc9c0 \ubabb\ud55c \ucc44 \ud604\uc7ac \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud558\ub294 \ub370\uc5d0\ub9cc \uae09\uae09\ud558\uac8c \ub429\ub2c8\ub2e4. \uc9c0\uae08\uc774\uc57c\ub9d0\ub85c Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud560 \ub54c\uc785\ub2c8\ub2e4. Genesys Cloud\ub97c \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130\ub294 \uae30\uc220 \uc2a4\ud0dd\uc744 \ud604\ub300\ud654\ud558\uace0, \ud601\uc2e0\uc5d0 \uc18d\ub3c4\ub97c \ub192\uc774\uace0, \ubcf4\uc548\uc774 \ud655\ubcf4\ub41c \uc0c1\ud0dc\uc5d0\uc11c \uc548\uc804\ud558\uac8c \uc0c1\uc2dc\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ubb34\ud55c\ud55c \uac00\ub2a5\uc131\uc744 \uc9c0\ub2cc \ub2e8\uc77c \ud50c\ub7ab\ud3fc<\/h3>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \ub2e8\uc77c \ucf54\ub4dc\ubca0\uc774\uc2a4\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8 \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)\u200d\uac00 \uac00\ub2a5\ud558\ub3c4\ub85d \uc0ac\uc804 \ud1b5\ud569\ub41c \ub2e8\uc77c \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc138\ud2b8\ub97c \uac16\ucd98 \ucd5c\uc2e0 \ud1b5\ud569 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uad11\ubc94\uc704\ud55c \ud1b5\ud569, \uac1c\ubc29\ud615 API, \ud48d\ubd80\ud55c \uac1c\ubc1c\uc790 \ub3c4\uad6c, \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ub2a5\uc744 \ud1b5\ud574 \uadf8 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c\u200d\ub3c4 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \ucf54\ub529\uc774 \ud544\uc694 \uc5c6\uc774 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uac00\ub2a5\ud55c \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \uad00\ub9ac \ubc0f \uc720\uc9c0 \ubcf4\uc218\uac00 \uac04\ub2e8\ud558\uace0, \uae30\uc220 \uc124\uce58 \uacf5\uac04\uc744 \ucd5c\uc18c\ud654\ud558\uba70, \uae30\uc220 \ubc0f \ube44\uae30\uc220 \uc0ac\uc6a9\uc790 \ubaa8\ub450 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-Cloud-Platform_KO.pdf\" target=\"_blank\" rel=\"\">\uac1c\uc694 \ubcf4\uae30<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-orange \" ><h3 class=\"font-swb mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Benefits<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\uc2dc\uc2a4\ud15c \ud1b5\ud569 \ubc0f \ube44\uc6a9 \uc808\uac10<\/li>\n<li>\uc9c4\ud654\ud558\ub294 \uc2dc\uc7a5 \ubc0f \uacbd\uc7c1\uc5d0\uc11c \uc120\ub450 \uc720\uc9c0<\/li>\n<li>\uc18d\ub3c4\uc640 \uaddc\ubaa8\uc5d0 \uae30\ubc18\ud55c \ud601\uc2e0<\/li>\n<li>\ubcf4\uc548\uc744 \uac16\ucd98 \uc0c1\uc2dc \uc6b4\uc601 \ubcf4\uc7a5<\/li>\n<li>\uae00\ub85c\ubc8c \uc785\uc9c0 \uac15\ud654 \ubc0f \ud655\uc7a5<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">\uacc4\uc18d \ud0d0\uc0c9\ud558\uae30<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-purecloud.svg\" height=\"48\" width=\"48\" alt=\"Genesys cloud\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title\">Genesys Cloud<\/h3><p class=\"brief-desc text-20 mb-0\">Genesys Cloud CX \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Report<\/p><h3 class=\"item-title h6\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \uc5f0\uad6c \ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22379373%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text] Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text] IT \ubcf5\uc7a1\uc131 \uac10\uc18c \ubc0f \ube44\uc6a9 \uc808\uac10 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\u200d\uc5d0\uc11c \ubcf5\uc7a1\ud55c \uae30\uc220 \uc2a4\ud0dd\uc744 \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \uc0c1\ub2f9\ud55c \uc5b4\ub824\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \ub610\ud55c, \uae30\uc874\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uc774 \ub4a4\uc5c9\ucf1c \uc788\uc744 \uacbd\uc6b0 \uae30\uc5c5\uc758 \uc131\uc7a5\uacfc \u200d\uc6b4\uc601\uc758 \ud6a8\uc728\uc131\u200d\uc774 \uc800\ud574\u200d\ub429\ub2c8\ub2e4. \uc9c0\uae08\uacfc \uac19\uc774 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uacbd\ud5d8 [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":485951,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-490817","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-product-overview-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/490817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/316"}],"version-history":[{"count":9,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/490817\/revisions"}],"predecessor-version":[{"id":493000,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/490817\/revisions\/493000"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/485951"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=490817"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=490817"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=490817"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=490817"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=490817"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=490817"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=490817"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=490817"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=490817"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=490817"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=490817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}