{"id":481362,"date":"2023-06-20T09:33:07","date_gmt":"2023-06-20T16:33:07","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/%ec%a4%91%ec%9a%94-%ed%95%ad%eb%aa%a9-%ec%b8%a1%ec%a0%95-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0-%ed%9a%a8%ec%9c%a8%ec%84%b1"},"modified":"2023-08-28T01:49:56","modified_gmt":"2023-08-28T08:49:56","slug":"measure-what-matters-contact-center-efficiency","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/measure-what-matters-contact-center-efficiency","title":{"rendered":"\uc911\uc694 \ud56d\ubaa9 \uce21\uc815: \ucee8\ud0dd\uc13c\ud130 \ud6a8\uc728\uc131"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":853,"featured_media":487170,"template":"","tax_priority":[],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16116],"tax_capability_sitewide":[],"tax_products_programs":[17547],"tax_buying_job":[16643],"tax_buyer_persona":[16895],"tax_sector":[],"tax_segment":[],"class_list":["post-481362","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-grow-your-business-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buyer_persona-business-ko-kr","tax_content_type-ebook-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/481362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/853"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/481362\/revisions"}],"predecessor-version":[{"id":489189,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/481362\/revisions\/489189"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/487170"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=481362"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=481362"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=481362"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=481362"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=481362"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=481362"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=481362"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=481362"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=481362"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=481362"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=481362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}