{"id":470660,"date":"2023-03-29T21:08:46","date_gmt":"2023-03-30T04:08:46","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=470660"},"modified":"2023-12-08T14:52:59","modified_gmt":"2023-12-08T22:52:59","slug":"introduction-to-genesys-cloud-cx","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/introduction-to-genesys-cloud-cx","title":{"rendered":"Genesys Cloud \uc18c\uac1c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section m_background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22380415%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-white text-50\" style=\"text-align: center;\">Genesys Cloud\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1655881481828{padding-bottom: 30px !important;}&#8221;][vc_column_inner]<div class=\"chaptered-video-wrapper vertical\"><div class=\"chaptered-video-col\"><div class=\"chaptered-video-container\"><iframe src=\"https:\/\/www.youtube.com\/embed\/k_Csq_XHqLE?enablejsapi=1&origin=https:\/\/www.genesys.com\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><div class=\"chaptered-video-nav-col\"><div class=\"chapter-section-label\"><p class=\"text-22 font-weight-regular\">Chapters<\/p><\/div><div class=\"chaptered-video-nav-container\"><div class=\"chaptered-video-nav\"><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-0\" href=\"#\" link-to=\"0:00\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">Genesys Cloud \uc18c\uac1c<\/p><p class=\"timestamp\">0:00<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-1\" href=\"#\" link-to=\"2:44\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">\uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/p><p class=\"timestamp\">2:44<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-2\" href=\"#\" link-to=\"6:14\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">\ub300\ud654\ud615 AI\ub85c \ub2a5\ub3d9\uc801\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/p><p class=\"timestamp\">6:14<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-3\" href=\"#\" link-to=\"10:15\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">\ub124\uc774\ud2f0\ube0c WEM(\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8)\uc73c\ub85c \uc9c1\uc6d0\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc0bc\uae30<\/p><p class=\"timestamp\">10:15<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-4\" href=\"#\" link-to=\"12:28\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">\uc288\ud37c\ubc14\uc774\uc800\ub97c \uc704\ud55c AI \uae30\ubc18 \uad00\ub9ac \ub3c4\uad6c<\/p><p class=\"timestamp\">12:28<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-5\" href=\"#\" link-to=\"15:20\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">\uc2e4\uc2dc\uac04 AI \uae30\ubc18 \uc5ec\uc815 \ucd5c\uc801\ud654<\/p><p class=\"timestamp\">15:20<\/p><\/div><\/a><\/div><div class=\"chapter-item\"><a class=\"chapter-link text-decoration-none\" id=\"link-6\" href=\"#\" link-to=\"18:13\"><div class=\"chapter-icon\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"chapter-link-content\"><p class=\"main-label\">\ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc2e0\uc18d\ud55c \ucc28\ubcc4\ud654<\/p><p class=\"timestamp\">18:13<\/p><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white horizontal text-start thumbnail  chevron-only  \" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"340\" height=\"200\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/pricing-ko.png\" alt=\"pricing-ko\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p>\uc694\uae08 \uc815\ubcf4\ub97c \ucc3e\uace0 \uacc4\uc2e0\uac00\uc694? \uadc0\uc0ac\uc5d0 \ub9de\ub294 \uc644\ubcbd\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/pricing\" data-acsb-clickable=\"true\" data-acsb-navigable=\"true\" data-acsb-now-navigable=\"\uc120\ud0dd\">\uc694\uae08\uc81c<\/a>\ub97c \uc0b4\ud3b4 \ubcf4\uc138\uc694.<\/p>\n<\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white horizontal text-start thumbnail  chevron-only  \" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"340\" height=\"200\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/contact-us-small-image-ko-1.png\" alt=\"contact-us-small-image-ko\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p>\ud568\uaed8 \uc131\uacf5\ud560 \uc900\ube44\uac00 \ub418\uc168\ub098\uc694? <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" data-acsb-clickable=\"true\" data-acsb-navigable=\"true\" data-acsb-now-navigable=\"true\">\ubb38\uc758\ud558\uae30\u00a0<\/a><\/p>\n<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section m_background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22380415%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text] Genesys Cloud\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694 &nbsp; &nbsp; [\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1655881481828{padding-bottom: 30px !important;}&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":952,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-470660","resources","type-resources","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/470660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/952"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/470660\/revisions"}],"predecessor-version":[{"id":501277,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/resources\/470660\/revisions\/501277"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=470660"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=470660"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=470660"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=470660"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=470660"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=470660"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=470660"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=470660"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=470660"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=470660"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=470660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}