{"id":467182,"date":"2023-03-01T16:39:03","date_gmt":"2023-03-02T00:39:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=467182"},"modified":"2023-03-01T16:39:03","modified_gmt":"2023-03-02T00:39:03","slug":"top-cx-trends-in-2023-and-beyond","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ko-kr\/resources\/top-cx-trends-in-2023-and-beyond","title":{"rendered":"2023\ub144\uacfc \uadf8 \uc774\ud6c4\ub97c \uc774\ub04c \uc8fc\uc694 \uace0\uac1d \uacbd\ud5d8 \ud2b8\ub80c\ub4dc"},"content":{"rendered":"

[vc_section background_color=”bgc-yellow” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1675964362901{padding-top: 6rem !important;padding-bottom: 6rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;}”][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

2023\ub144\uacfc \uadf8 \uc774\ud6c4\ub97c \uc774\ub04c \uc8fc\uc694 \uace0\uac1d \uacbd\ud5d8 \ud2b8\ub80c\ub4dc<\/h1>\n

\uc62c\ud574\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \uc911\ucd94\uc801\uc778 \ud574\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uae30\ub300\uce58\uac00 \ud604\uc7ac\uc758 \ud601\uc2e0 \uc18d\ub3c4\ubcf4\ub2e4 \ub354 \ube60\ub974\uac8c \ub192\uc544\uc9c0\ub294 \uc0c1\ud669\uc5d0\uc11c Genesys\ub294 \uc5c5\uacc4\uc758 \uc804\ubb38\uac00\ub4e4\uacfc \ud611\ub825\ud558\uc5ec 2023\ub144 \ubc0f \uadf8 \uc774\ud6c4\ub97c \uc774\ub04c 6\uac00\uc9c0 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud574 \uc0b4\ud3b4 \ubcf4\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 \ub274\uc2a4\ub808\ud130\uc5d0 \uad6c\ub3c5\ud558\uc5ec \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ubc1b\uc544\ubcf4\uc138\uc694.<\/strong><\/p>\n

[\/vc_column_text]

CX \ub274\uc2a4\ub808\ud130 \uad6c\ub3c5\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466112″ alignment=”center”][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466114″ alignment=”center”][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466110″ alignment=”center”][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466111″ alignment=”center”][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466113″ alignment=”center”][\/vc_column][vc_column width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466115″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

2023\ub144 \ub354 \ud5a5\uc0c1\ub41c \uace0\uac1d \uacbd\ud5d8<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/2″]

1. \uc870\uc9c1\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud560 \uac83\uc785\ub2c8\ub2e4.<\/strong><\/p>\n

\uc624\ub298\ub0a0 \ub9ce\uc740 \uc870\uc9c1\uc774 \ubd84\ub9ac\ub41c \uba40\ud2f0 \ucc44\ub110 \uc804\ub7b5\uc73c\ub85c \uc778\ud574 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uacb0\ub41c \uc804\ub7b5 \uc5c6\uc774 \uc0c8 \ucc44\ub110\uc744 \uacc4\uc18d \ucd94\uac00\ud558\uba74 \ucc44\ub110, \uae30\uc220 \ubc0f \uad81\uadf9\uc801\uc73c\ub85c KPI\ub97c \uc5b4\ub290 \ubd80\uc11c\uac00 \uc18c\uc720\ud558\ub294\uc9c0 \uc54c\uae30 \uc5b4\ub824\uc6cc\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub2e8\ud3b8\uc801\uc778 \uacbd\ud5d8\uc774 \uc313\uc774\uba74 \uae30\uc5c5\uc740 \uc2e0\ub8b0\uc640 \ucda9\uc131\ub3c4\ub97c \uc783\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

2023\ub144\uc5d0 Lori Bocklund\ub294 CX \ub9ac\ub354\uc5d0\uac8c \ub514\uc9c0\ud138\uacfc \uc74c\uc131\uc744 \ud3ec\ud568\ud558\uc5ec \ucc44\ub110\uacfc \uae30\uc220\uc744 \uc5f0\uacb0\ud558\uc5ec \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub77c\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc8fc\uc694 \uae30\ub2a5 \uc774\ud574 \uad00\uacc4\uc790\uc640 \ud611\ub825\ud558\uc5ec \uc0c1\uc138\ud55c \uc804\ub7b5 \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uacc4\ud68d\uc5d0\ub294 \ub2e8\uae30\uc801\uc778 \ud65c\ub3d9\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc7a5\uae30\uc801\uc73c\ub85c \uc804\ub7b5\uc744 \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\ub3c4 \ud3ec\ud568\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\"\"Lori Bocklund,<\/strong>
\n\uc124\ub9bd\uc790 \uacb8 \uc0ac\uc7a5, Strategic Contact<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

2. \uc870\uc9c1\uc740 \uc810\uc810 \ub354 \uac1c\uc778\ud654 \uaca9\ucc28\ub97c \uc881\ud790 \uac83\uc785\ub2c8\ub2e4.<\/strong><\/p>\n

\uace0\uac1d\uc774 \uc758\uacac\uc744 \ud45c\ucd9c\ud558\uace0 \uc774\ud574\ubc1b\uae30\ub97c \uae30\ub300\ud558\ub294 \uc138\uc0c1\uc5d0\uc11c \uacbd\uccad, \uacf5\uac10 \ubc0f \uac1c\uc778\ud654\ub294 \uae30\uc5c5\uc5d0\uac8c \uacbd\uc7c1\ub825\uc788\ub294 \ucc28\ubcc4\ud654 \uc694\uc18c\uc785\ub2c8\ub2e4. \uc804\ub7b5, \uae30\uc220 \ub610\ub294 \ub370\uc774\ud130\uc5d0\uc11c\uc758 \uc0ac\uc77c\ub85c(\ubd84\ub9ac)\ub294 \uc774\ub7ec\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\uc758 \ud070 \ubc29\ud574 \uc694\uc778\uc785\ub2c8\ub2e4.<\/p>\n

\ube44\uc988\ub2c8\uc2a4 \uc11c\uc801 \uc218\uc0c1\uc790\uc774\uc790,\u00a0 Empathy in Action\uc758 \uacf5\ub3d9 \uc800\uc790\uc778 Natalie Petouhoff\ub294 \uc774\ub7ec\ud55c \ubc29\ud574 \uc694\uc778\uc744 \uc5c6\uc560\uae30 \uc704\ud574\uc11c\ub294 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uc911\uc694\ud558\ub2e4\uace0 \uc8fc\uc7a5\ud569\ub2c8\ub2e4. \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 CX \uc9c1\uc6d0\uacfc \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \uc774\ud574\ud558\uba70, \ud589\ub3d9\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uc608\uce21\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. Natalie\ub294 \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5\uc744 \ud1b5\ud574, \uc774\ub97c \uacc4\uc18d \uac1c\uc120\uc2dc\ucf1c \ub098\uac00\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"Natalie Petouhoff \ubc15\uc0ac,<\/strong>
\nGenesys \uc218\uc11d \uc804\ub7b5 \ube44\uc988\ub2c8\uc2a4 \ucee8\uc124\ud134\ud2b8 \uc774\uc0ac<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

3. \uc870\uc9c1\uc740 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ube44\uc988\ub2c8\uc2a4 \ud0c4\ub825\uc131\uc758 \uc7a5\uae30\uc801\uc778 \uc6d0\ub3d9\ub825\uc73c\ub85c \uc0bc\uc744 \uac83\uc785\ub2c8\ub2e4.<\/strong><\/p>\n

MIT Technology Review<\/a>\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 CX \uc9c1\uc6d0 \ucc44\uc6a9\uc740 CX \uc778\ub825\uacfc \uad00\ub828\ub41c \uac00\uc7a5 \ud070 \uacfc\uc81c\ub77c\uace0 \ud569\ub2c8\ub2e4. \ub610\ud55c \uc5f0\uad6c \uc870\uc0ac\uc5d0\uc11c\ub294 \ub0ae\uc740 \uc9c1\uc6d0 \uc0ac\uae30\uc640 \ub192\uc740 \uace0\uc6a9 \ube44\uc6a9\uc73c\ub85c \uc778\ud574 CX \uacbd\ub825\uc758 \uac00\uce58 \uc81c\uc548\uc744 \uac1c\uc120\ud558\ub294 \uac83\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud558\ub2e4\ub294 \uc0ac\uc2e4\uc744 \ubc1c\uacac\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

Phoebe Asquith \ubc15\uc0ac\ub294 \uae30\uc5c5\uc740 \uc62c\ud574 \uc0c1\ub2f4\uc0ac \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uace0\uac1d \uacbd\ud5d8 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ud070 \uc131\uacfc\ub97c \uac70\ub450\uae30 \uc704\ud574 \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub97c \ud601\uc2e0\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uacf5\uac10\uc744 \uc6b0\uc120\uc2dc\ud558\ub294 \uac83\uacfc \uac19\uc740 \uc120\uc81c\uc801\uc778 \uc870\uce58\ub97c \ucde8\ud558\uace0 \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\uc640 \uad00\ub828\ub41c \ub370\uc774\ud130\ub97c \uc801\uadf9 \ud65c\uc6a9\ud558\uc5ec \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud574\uc57c \ud55c\ub2e4\uace0 \uc8fc\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n

\"\"Phoebe Asquith \ubc15\uc0ac<\/strong>
\n\uc218\uc11d \uc2ec\ub9ac\ud559\uc790 \ubc0f \uc6f0\ube59 \ucee8\uc124\ud134\ud2b8,
\nSabio Group<\/p>\n<\/div>

\uad00\ub828 MIT \ubcf4\uace0\uc11c \ubc14\ub85c\uac00\uae30<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/2″]
\"2023-cc-buyers-guide-cover-image-ko\"<\/div>

\ucee8\ud0dd\uc13c\ud130
\n\uad6c\ub9e4 \uac00\uc774\ub4dc<\/h4>\n<\/div>
\uac00\uc774\ub4dc\ubd81 \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

4. AI\ub294 \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc744 \ubaa8\ub450 \uac15\ud654\ud560 \uac83\uc785\ub2c8\ub2e4.<\/strong><\/p>\n

\uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \uc774\ubbf8 \uae30\uc5c5\uc774 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uc728\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 AI\ub97c \uc801\uc6a9\ud558\uba74 \uae30\uc5c5\uc740 \uc9c1\uc6d0\uc5d0\uac8c \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uace0 \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d\uc744 \ub354\uc6b1 \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

David Wasserman\ub294 2023\ub144\uc740 \ud2b9\ud788 AI\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \ub2a5\ub825\uc744 \uc798 \ud65c\uc6a9\ud558\uc5ec \uc9c0\uc18d\uc801\uc73c\ub85c \uc774\ub97c \uac1c\uc120\uc2dc\ud0a4\ub294 \ud55c \ud574\uac00 \ub420 \uac83\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.\u00a0 AI\ub294 \ubcf5\uc7a1\ud55c \uc778\ud130\ub799\uc158\uc744 \uc774\ud574\ud558\uc5ec \uc0c1\ub2f4\uc0ac\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uace0 \ud488\uc9c8 \uad00\ub9ac\uce21\uba74\uc5d0\uc11c \uc8fc\ub3c4\uc801\uc778 \uc5ed\ud560\uc744 \ud560 \uac83\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ub300\uaddc\ubaa8\uc758 \uc778\ud130\ub799\uc158 \ud328\ud134\uc744 \uc774\ud574\ud558\uace0 \uac01 CX \uc9c1\uc6d0\uc758 \uac1c\uc778\ud654\ub41c \uad50\uc721 \uc694\uad6c \uc0ac\ud56d\uc744 \ud30c\uc545\ud558\uae30 \uc704\ud574 \uc774 \uae30\uc220\uc744 \uc810\uc810 \ub354 \ub9ce\uc774 \uc0ac\uc6a9\ud560 \uac83\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n

David Wasserman<\/strong>
\nGenesys \uc81c\ud488 \ub9c8\ucf00\ud305 \uc218\uc11d \uc774\uc0ac<\/p>\n<\/div>

AI\uc640 \ud734\uba3c \ucee4\ub125\uc158 \ubc31\uc11c \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

5. \uc870\uc9c1\uc740 \ub2e8\uc21c\uc131, \ud6a8\uc728\uc131 \ubc0f \ubbfc\ucca9\uc131\uc744 \uc704\ud574 \uae30\uc220 \uc2a4\ud0dd\uc744 \uc7ac\uace0\ud560 \uac83\uc785\ub2c8\ub2e4.<\/strong><\/p>\n

\ub04a\uc784\uc5c6\ub294 \ub514\uc9c0\ud138 \ud601\uc2e0 \uc18d\ub3c4, \ubbfc\ucca9\uc131 \ubc0f \uac1c\uc778\ud654\uc5d0 \ub300\ud55c \uc18c\ube44\uc790 \uc694\uad6c\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc740 2023\ub144\uacfc \uadf8 \uc774\ud6c4\uc758 CX \ud14c\ud06c\ub180\ub85c\uc9c0 \uc804\ub7b5\uc744 \uc7ac\uace0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Rebecca Wetteman\uc5d0 \ub530\ub974\uba74, CX \uae30\uc220\uc758 \uc138 \uac00\uc9c0 C\ub294 \ud074\ub77c\uc6b0\ub4dc (Cloud), \uad6c\uc131 \uac00\ub2a5\ud55c \uc544\ud0a4\ud14d\ucc98 (Composable Architecture) \ubc0f \uac1c\ubc29\ud615 API \ud50c\ub7ab\ud3fc (a common platform with open APIs)\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \ubc29\ub300\ud55c \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ucd08\uae30 \ube44\uc6a9 \ubc0f \uc9c4\ud589 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uc5ec CX \ucc28\ubcc4\ud654\ub97c \ub192\uc774\uace0 \ub9ac\uc2a4\ud06c\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"Rebecca Wetteman,<\/strong>
\nValoir CEO \uacb8 \uc218\uc11d \ubd84\uc11d\uac00<\/p>\n<\/div>

\ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \ub370\ubaa8 \uc6e8\ube44\ub098<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
\"cx-workforce-webinar-image-ko\"<\/div>
\uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798\uc758 \uc6cc\ud06c\ud3ec\uc2a4
\n\uc804\ub7b5 \uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098<\/h5>\n<\/div>
\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

6. \uace0\ub3c4\ud654\ub41c \uce21\uc815 \ubc0f \ubd84\uc11d\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04 \uc758\uc0ac \uacb0\uc815 \ubc0f \uc870\uc728\uc774 \uac00\ub2a5\ud574\uc9c8 \uac83\uc785\ub2c8\ub2e4.<\/strong><\/p>\n

\ub108\ubb34 \uc624\ub7ab\ub3d9\uc548 CX \uce21\uc815\uc740 \uc8fc\uae30\uc801\uc778 KPI \ud2b8\ub799\ud0b9 \ubc0f \uc0ac\ud6c4 \uace0\uac1d \uc124\ubb38\uc870\uc0ac\uc5d0 \uc758\uc874\ud574 \uc654\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c \ucc44\ub110 \ud53c\ub4dc\ubc31\uc740 \uc2e4\uc81c \ubb38\uc81c\ub97c \uac04\uacfc\ud558\uace0 \uc798\ubabb\ub41c \ubc29\ud5a5\uc73c\ub85c \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2023\ub144\uc5d0\ub294 \uace0\uac1d \uc5ec\uc815\uc758 \uc804\uccb4 \ubc94\uc704\uc5d0 \uac78\uccd0 \uc131\uacfc\ub97c \uce21\uc815\ud558\ub294 \ubc29\ud5a5\uc73c\ub85c \uc804\ud658\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

Steve Offsey\ub294 \uc5ec\uc815 \ud2b8\ub799\ud0b9\uc744 \ud1b5\ud574 \uae30\uc5c5\uc774 \ubd88\ud544\uc694\ud558\uac8c \ucc44\ub110 \uc804\ud658\uc744 \ud558\uac70\ub098, \ubc18\ubcf5\ub418\ub294 \uc808\ucc28 \uc81c\uac70\uc640 \uac19\uc740 CX \uc778\ud130\ub799\uc158 \uac1c\uc120 \ubc29\ubc95\uc744 \uc124\uba85\ud569\ub2c8\ub2e4. \ubbf8\ub798\ub294 \uac1c\uc120\ub41c \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \uc704\ud574 \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uc870\uc728\ud558\ub294 \uac83\uc774\ub77c\uace0 \uadf8\ub294 \uc8fc\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n

\"\"Steve Offsey,<\/strong>
\nGenesys \ub9c8\ucf00\ud305 \ubd80\uc0ac\uc7a5<\/p>\n<\/div>

HBR \ub9ac\ud3ec\ud2b8 - \uace0\uac1d \uacbd\ud5d8 \uce21\uc815\uc758 \uc7ac\uad6c\uc0c1<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-yellow” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1674238657580{background-image: url(https:\/\/www.genesys.com\/media\/cisco-campaign-yellow-bg.svg?id=373903) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

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