{"id":650812,"date":"2026-05-01T13:32:56","date_gmt":"2026-05-01T20:32:56","guid":{"rendered":"https:\/\/www.genesys.com\/ccaas-platform-solutions"},"modified":"2026-10-28T23:58:44","modified_gmt":"2026-10-29T06:58:44","slug":"ccaas-platform-solutions","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/ccaas-platform-solutions","title":{"rendered":"\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CCaaS \ud50c\ub7ab\ud3fc \ubc0f \uc194\ub8e8\uc158 \uc885\ud569 \uac00\uc774\ub4dc<\/h1>\n<p>\uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uacc4\uc18d\ud574\uc11c \ub192\uc544\uc9c0\uace0 \uc788\uc73c\uba70, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc740 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc778\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucd94\ub824\uba74 \ube60\ub974\uac8c \uc801\uc751\ud558\uace0, \uc6d0\ud65c\ud558\uac8c \ud655\uc7a5\ud558\uba70, \uae34\ubc00\ud558\uac8c \uc5f0\uacb0\ub41c \uac10\uc131 \uc9c0\ub2a5\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ud234\uc744 \uac16\ucd98 \uae30\uc220\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p style=\"font-size: 1.222222222em;\">\uace0\uac1d \uacbd\ud5d8(CX) \ub9ac\ub354\ub4e4\uc774 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub85c \uc804\ud658\ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \uc774 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc740 \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc758 \ud55c\uacc4\ub97c \uadf9\ubcf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud601\uc2e0\uc744 \uc9c0\uc6d0\ud558\ub294 \uc720\uc5f0\ud55c \uae30\ubc18\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110, \uace0\uac1d \ub370\uc774\ud130, \uc778\uacf5 \uc9c0\ub2a5(AI), \uc9c1\uc6d0 \ucc38\uc5ec\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud558\uc5ec \uc0c1\ud638\uc791\uc6a9\uc744 \ub354\uc6b1 \uc815\ubc00\ud558\uace0 \uc77c\uad00\ub418\uac8c \uc870\uc728\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"font-size: 1.222222222em;\">\ucd5c\uc2e0 CCaaS \ud50c\ub7ab\ud3fc\uc740 \ub354 \uac15\ub825\ud55c \ucda9\uc131\ub3c4, \ub354 \ub192\uc740 \ud6a8\uc728\uc131, \ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c\uc758 \uc758\ubbf8 \uc788\ub294 \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud55c \uba85\ud655\ud55c \ubc29\ubc95\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;622052&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; si_alt_text=&#8221;CCaaS \ud50c\ub7ab\ud3fc \ubc0f \uc194\ub8e8\uc158 \uc885\ud569 \uac00\uc774\ub4dc&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<div class=\"toc-container sticky-container\" style=\"max-height: initial;\">\n<div id=\"toc-list\" class=\"toc-nav-container hidden-only-sm hidden-only-xs hidden-only-xxs\" style=\"max-width: 511.992px;\">\n<ul class=\"toc-main toc-group-0 nav-list nav-list-0\" data-group=\"0\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-0\">CCaaS \uae30\ubcf8 \uc774\ud574<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-1 nav-list nav-list-1\" data-group=\"1\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-1\">CCaaS \uc804\ud658 \uc774\uc720<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-2 nav-list nav-list-2\" data-group=\"2\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-2\">\uc8fc\uc694 \uc774\uc810<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-3 nav-list nav-list-3\" data-group=\"3\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-3\">CCaaS \ud50c\ub7ab\ud3fc \ube44\uad50<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-4 nav-list nav-list-4\" data-group=\"4\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-4\">AI \uae30\ubc18 CX \uc9c0\uc6d0<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-5 nav-list nav-list-5\" data-group=\"5\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-5\">\ud1b5\ud569 \ubc0f \uae30\uc220 \uace0\ub824 \uc0ac\ud56d<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-6 nav-list nav-list-6\" data-group=\"6\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-6\">\ud30c\ud2b8\ub108 \uc120\ud0dd<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-7 nav-list nav-list-7\" data-group=\"7\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-7\">\uc131\uacf5 \uce21\uc815<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-8 nav-list nav-list-8\" data-group=\"8\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-8\">\uc2dc\uc791\ud558\uae30<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-9 nav-list nav-list-9\" data-group=\"9\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-9\">\ub9fa\ub294 \uae00<\/a><\/li>\n<\/ul>\n<ul class=\"toc-main toc-group-10 nav-list nav-list-10\" data-group=\"10\">\n<li class=\"toc-main-item\"><a class=\"toc-main-link link-item\" href=\"#main-10\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQ)<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">CCaaS \uae30\ubcf8 \uc774\ud574<\/p>\n<h2>CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130)\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<h3>\uc815\uc758 \ubc0f \ud575\uc2ec \uac1c\ub150<\/h3>\n<p>\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub294 \uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c, \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ud234\uc744 \uc81c\uacf5\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc628\ud504\ub808\ubbf8\uc2a4 \ud558\ub4dc\uc6e8\uc5b4\ub97c \uc720\uc9c0 \uad00\ub9ac\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc740 \ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c \ub77c\uc6b0\ud305, \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud1b1, \ubcf4\uace0, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uad6c\ub3c5 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc774\uc6a9\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc11c\ubc84\ub97c \uc9c1\uc811 \uc6b4\uc601\ud558\uac70\ub098, \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uac70\ub098, \uc5ec\ub7ec \uacf5\uae09\uc5c5\uccb4\ub97c \uc870\uc728\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uc2e0 CCaaS \ud50c\ub7ab\ud3fc\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \uace0\uac1d \ub370\uc774\ud130\ub97c \uc911\uc559 \uc9d1\uc911\ud654\ud558\uc5ec \ud300\uc774 \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud574\uc11c \uc77c\uad00\uc131\uc744 \uac1c\uc120\ud558\uace0 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ubcf5\uc7a1\uc131\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \ud074\ub77c\uc6b0\ub4dc \ubc29\uc2dd\uc758 CCaaS\ub97c \uc0ac\uc6a9\ud558\uba74 \uae30\uc874 \uc2dc\uc2a4\ud15c\ubcf4\ub2e4 \ub354 \ube60\ub974\uac8c \ud655\uc7a5 \ubc0f \uc5c5\ub370\uc774\ud2b8\ud558\uba70 \ud601\uc2e0\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>CCaaS\uc640 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130\uc758 \ucc28\uc774\uc810<\/h3>\n<p>\uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130\ub294 \ub9c9\ub300\ud55c \uc790\ubcf8 \ud22c\uc790\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c \ud558\ub4dc\uc6e8\uc5b4, \uc804\ud654 \ud1b5\uc2e0 \uc778\ud504\ub77c, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\uadf8\ub808\uc774\ub4dc \ub4f1\uc744 \uc9c1\uc811 \uad00\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ubc1c\uc804 \uc18d\ub3c4\uac00 \ub354\ub514\uace0, \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \uc2e0\uc18d\ud788 \ub300\uc751\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; el_class=&#8221;margin-bottom-3&#8243;]<\/p>\n<p class=\"text-30\" style=\"margin-bottom: 1rem;\">&#8220;CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud558\ubbc0\ub85c \ube44\uc988\ub2c8\uc2a4 \uc911\ub2e8 \uc5c6\uc774 \uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]CCaaS \uc194\ub8e8\uc158\uc740 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \uac04\ub2e8\ud558\uac8c \ud574\uacb0\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc6b4\uc601\ub418\ubbc0\ub85c \uacf5\uae09\uc5c5\uccb4\uac00 \uac00\ub3d9 \uc2dc\uac04, \ubcf4\uc548 \ud328\uce58, \uc9c0\uc18d\uc801\uc778 \uae30\ub2a5 \uac1c\uc120\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \uae30\uc5c5\uc740 \uc608\uce21 \uac00\ub2a5\ud55c \ube44\uc6a9 \uccb4\uacc4\ub85c \ub354 \ube60\ub978 \ud601\uc2e0\uc774 \uac00\ub2a5\ud55c \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ud655\ubcf4\ud558\uac8c \ub429\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ub124\ud2b8\uc6cc\ud06c \ubcc0\uacbd \uc5c6\uc774 \uc6d0\uaca9 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\ub3c4 \uc5bb\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc740 \ucc44\ub110\uc744 \ucd94\uac00\ud558\uac70\ub098, \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc2e4\ud5d8\ud558\uac70\ub098, \uc778\ud130\ub799\uc158 \uae09\uc99d\uc5d0 \ub300\uc751\ud558\ub294 \ub2a5\ub825\uc744 \uc81c\ud55c\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud558\ubbc0\ub85c \ube44\uc988\ub2c8\uc2a4 \uc911\ub2e8 \uc5c6\uc774 \uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>CCaaS \uc0ac\uc6a9 \uc0ac\ub840 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc<\/h3>\n<p>\uae30\uc5c5\uc740 \uc11c\ube44\uc2a4\ub97c \ud604\ub300\ud654\ud558\uace0, \uc6b4\uc601 \ub9c8\ucc30\uc744 \uc904\uc774\uba70, \ub354 \ub098\uc740 \uace0\uac1d \uc5ec\uc815\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uae30 \uc704\ud574 CCaaS \uc81c\ud488\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uc0ac\uc6a9 \uc0ac\ub840\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc9c0\ub2a5\ud615 \ud1b5\ud654 \ub77c\uc6b0\ud305\uc73c\ub85c \ub300\uaddc\ubaa8 \uc11c\ube44\uc2a4 \ud300 \uc9c0\uc6d0<\/li>\n<li>\uc74c\uc131, \uba54\uc2dc\uc9d5, \ucc44\ud305, \uc18c\uc15c \uc804\ubc18\uc5d0 \uc634\ub2c8\ucc44\ub110 \uc9c0\uc6d0<\/li>\n<li>AI \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/li>\n<li>\ub2e8\uc808\ub41c \uc2dc\uc2a4\ud15c\uc744 \ud558\ub098\uc758 \uc11c\ube44\uc2a4\ud615 \uc13c\ud130 \ubaa8\ub378\ub85c \ud1b5\ud569<\/li>\n<li>\ubb3c\ub9ac\uc801 \uc778\ud504\ub77c \ubcc0\uacbd \uc5c6\uc774 \uc2dc\uc98c\ubcc4 \ud300 \uaddc\ubaa8 \ud655\uc7a5<\/li>\n<\/ul>\n<p>\uc131\uacfc\ub294 \uce21\uc815 \uac00\ub2a5\ud569\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud558\ub294 \uae30\uc5c5\uc740 \ub354 \ub192\uc740 \ucd5c\ucd08 \uc5f0\ub77d \ud574\uacb0\ub960, \ub354 \ub0ae\uc740 \ucc98\ub9ac \ud69f\uc218, \ud5a5\uc0c1\ub41c \uc9c1\uc6d0 \uacbd\ud5d8, \ub354 \uac15\ub825\ud55c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uacbd\ud5d8\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc5c5\ub370\uc774\ud2b8\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\uae30 \ub54c\ubb38\uc5d0 CX \ub9ac\ub354\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub9de\ucdb0 \uacc4\uc18d \uc9c4\ud654\ud558\ub294 \uae30\ubc18\uc744 \ud655\ubcf4\ud558\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner el_id=&#8221;main-1&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">CCaaS \uc804\ud658 \uc774\uc720<\/p>\n<h2>CX \ub9ac\ub354\uac00 CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud558\ub294 \uc774\uc720<\/h2>\n<h4>\uace0\uac1d\uc758 \ub192\uc740 \uae30\ub300\uc640 \ubbfc\ucca9\ud568\uc5d0 \ub300\ud55c \uc694\uad6c<\/h4>\n<p>\uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \ub9e4\ub144 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac1c\uc778\ud654\ub41c \uc5ec\uc815, \ub354 \ube60\ub978 \ub2f5\ubcc0, \uc5ec\ub7ec \ucc44\ub110 \uac04 \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uae30\uc874 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 \ubaa8\ub4e0 \ubcc0\uacbd \uc791\uc5c5\ub9c8\ub2e4 \ub9de\ucda4\ud615 \uac1c\ubc1c\uc774\ub098 \uc778\ud504\ub77c \uc5c5\uadf8\ub808\uc774\ub4dc\uac00 \ud544\uc694\ud558\uae30 \ub54c\ubb38\uc5d0 \uc774\ub7ec\ud55c \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74, CCaaS \ud50c\ub7ab\ud3fc\uc740 \ub6f0\uc5b4\ub09c \ubbfc\ucca9\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ud1b5\ud569 \uc5c6\uc774\ub3c4 \uc0c8\ub85c\uc6b4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uac1c\uc6d4\uc774 \uc544\ub2cc \ub2e8 \uba70\uce60 \ub9cc\uc5d0 \uc0c8\ub85c\uc6b4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud14c\uc2a4\ud2b8\ud558\uace0, \ucf5c \ub77c\uc6b0\ud305\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\uba70, \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2e0\uc18d\uc131 \ub355\ubd84\uc5d0 \uace0\uac1d\uc758 \uc120\ud638\ub3c4 \ubcc0\ud654\uac00 \ub9cc\uc871\ub3c4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uae30 \uc804\uc5d0 \uc120\uc81c\uc801\uc778 \ub300\uc751\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<h4>\ud074\ub77c\uc6b0\ub4dc\uc758 \ud655\uc7a5\uc131, \uc720\uc5f0\uc131, \ub354 \ube60\ub978 \ud601\uc2e0<\/h4>\n<p>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc5b4\ub5a4 \uaddc\ubaa8\ub85c\ub4e0 \ud655\uc7a5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ud558\ub4dc\uc6e8\uc5b4\uac00 \uc900\ube44\ub420 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9b4 \ud544\uc694 \uc5c6\uc774 \uc11c\ube44\uc2a4 \ud300\uc744 \ud655\uc7a5\ud558\uac70\ub098, \uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \ub77c\uc778\uc744 \uc2dc\uc791\ud558\uac70\ub098, \uc0c8\ub85c\uc6b4 \uc9c0\uc5ed\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \ud655\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \uc790\ub3d9\uc73c\ub85c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c AI, \ubd84\uc11d, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc804\ubc18\uc5d0\uc11c \ub354 \ube60\ub978 \ud601\uc2e0\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; el_class=&#8221;margin-bottom-3&#8243;]<\/p>\n<p class=\"text-30\">\u201cCCaaS \ud50c\ub7ab\ud3fc\uc740 \uc2e0\uc18d\ud558\uac8c \uc801\uc751\ud560 \uc218 \uc788\ub294 \ubbfc\ucca9\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u201d<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\uc774\ub294 CCaaS\uac00 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc704\ud574 \uc124\uacc4\ub41c \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uc774\uae30 \ub54c\ubb38\uc5d0 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ud56d\uc0c1 \ucd5c\uc2e0 \ubc84\uc804\uc5d0\uc11c \uc6b4\uc601\ub418\ubbc0\ub85c \ud300\uc740 \uc911\ub2e8 \uc5c6\uc774 \uacc4\uc18d\ud574\uc11c \ubc1c\uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4>\ube44\uc6a9 \ucd5c\uc801\ud654 \ubc0f ROI \uac1c\uc120<\/h4>\n<p>CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc790\ubcf8 \uc9c0\ucd9c\uc744 \uc6b4\uc601 \ube44\uc6a9\uc73c\ub85c \uc804\ud658\ud574 \uc90d\ub2c8\ub2e4. \uc0ac\uc6a9\ud55c \ub9cc\ud07c\ub9cc \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\ubbc0\ub85c \ub370\uc774\ud130 \uc13c\ud130, \ud558\ub4dc\uc6e8\uc5b4, \uc720\uc9c0 \uad00\ub9ac, \uc804\ubb38 IT \uc9c0\uc6d0 \ub4f1\uc5d0 \ub4dc\ub294 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc778\ud504\ub77c \uc720\uc9c0 \uad00\ub9ac\uc5d0 \ub4dc\ub294 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0, \uadf8 \uc608\uc0b0\uc744 \uc804\ub7b5\uc801 \uc0ac\uc5c5\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c CCaaS\ub294 \uacfc\ub3c4\ud55c \ud504\ub85c\ube44\uc800\ub2dd \ub9ac\uc2a4\ud06c\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4. \uc218\uc694\uc5d0 \ub9de\ucdb0 \uaddc\ubaa8\ub97c \ud655\uc7a5\ud558\uac70\ub098 \ucd95\uc18c\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uace0\uac1d \uacbd\ud5d8 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc804\ubc18\uc758 ROI\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h4>CCaaS \ub3c4\uc785 \uae30\uc5c5\uc758 \uc2e4\uc81c \uc131\uacfc<\/h4>\n<p>\ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uae30\uc5c5\ub4e4\uc774 \uc2e0\uc18d\uc131\uacfc \uc720\uc5f0\uc131\uc744 \ud655\ubcf4\ud558\uae30 \uc704\ud574 \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc5d0\uc11c CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uc11c\ube44\uc2a4 \uc218\uc900, \uc0c1\ub2f4\uc0ac \ucc38\uc5ec\ub3c4, \uace0\uac1d \uc815\uc11c\uac00 \uac1c\uc120\ub418\uc5c8\ub2e4\uace0 \ubcf4\uace0\ud569\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc774 \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10\uacfc \ud568\uaed8, \uc790\ub3d9\ud654 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud55c \ubb38\uc758 \ud574\uacb0\ub960\uc744 \ub192\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\uc640 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc \uc2dc\uc2a4\ud15c\uc73c\ub85c \ud1b5\ud569\ud568\uc73c\ub85c\uc368, \ub354 \uac15\ub825\ud55c \uc131\uacfc\uc640 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc2e4\ud604\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]\ud14d\uc2a4\ud2b8 \ube14\ub85d\uc785\ub2c8\ub2e4. \uc774 \ud14d\uc2a4\ud2b8\ub97c \ubcc0\uacbd\ud558\ub824\uba74 \ud3b8\uc9d1 \ubc84\ud2bc\uc744 \ud074\ub9ad\ud558\uc138\uc694. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc8fc\uc694 \uc774\uc810<\/p>\n<h2>\ucd5c\uc2e0 CCaaS \uc194\ub8e8\uc158\uc758 \uc8fc\uc694 \uc774\uc810<\/h2>\n<h3>\uc74c\uc131, \ucc44\ud305, \uc18c\uc15c \uc804\ubc18\uc758 \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-center-software\">\ucd5c\uc2e0 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158<\/a>\uc740 \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac19\uc740 \uc815\ubcf4\ub97c \ubc18\ubcf5\ud558\uc5ec \uc785\ub825\ud558\uac70\ub098 \ub9d0\ud560 \ud544\uc694 \uc5c6\uc774 \ucc44\ud305\uc5d0\uc11c \uc74c\uc131, \uc18c\uc15c\ub85c \uc6d0\ud65c\ud558\uac8c \uc774\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4 \uc0c1\ub2f4\uc0ac\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc758 \ub9e5\ub77d\uc744 \ud55c\ub208\uc5d0 \ubcf4\uc5ec\uc8fc\ub294 \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc791\uc5c5\ud569\ub2c8\ub2e4. \ub355\ubd84\uc5d0 \ub9c8\ucc30\uc744 \uc904\uc774\uace0 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uc0c8\ub85c\uc6b4 \uace0\uac1d \ud589\ub3d9\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubb38\uc758\uc758 \uae34\uae09\uc131\uacfc \uc790\uc2e0\uc758 \ud3b8\uc758\uc131\uc5d0 \ub530\ub77c \uc5ec\ub7ec \ucc44\ub110\uc744 \uc624\uac11\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc744 \uc5f0\uacb0\ud558\uc5ec \ud300\uc774 \ub9e4\ubc88 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h3>\ub0b4\uc7a5\ud615 AI \ubc0f \uc790\ub3d9\ud654\ub97c \ud1b5\ud55c \uc2a4\ub9c8\ud2b8 \uc778\ud130\ub799\uc158<\/h3>\n<p>AI\ub294 \ucee8\ud0dd\uc13c\ud130\uc758 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc5d0\uc11c AI\ub294 \ub77c\uc6b0\ud305\uc744 \uc870\uc815\ud558\uace0, \uace0\uac1d \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uba70, \ub2e8\uc21c\ud55c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ubd07\uc740 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc140\ud504 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ub300\uae30 \uc2dc\uac04\uc774 \uc904\uace0, \uc0c1\ub2f4\uc0ac\ub294 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \ud234\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc808\ud55c \uc81c\uc548\uc744 \uc81c\uacf5\ud558\uace0, \ub300\ud654\ub97c \uc694\uc57d\ud558\uba70, \uc9c0\uc2dd\uc744 \ud45c\ucd9c\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ub2f5\ubcc0\uc758 \uc815\ud655\ub3c4\ub97c \ub192\uc774\uace0 \ubb38\uc81c \ud574\uacb0 \uc18d\ub3c4\ub97c \uc55e\ub2f9\uae41\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">66%<\/p>\n<p>AI \ub3c4\uc785\uc744 \ud655\ub300\ud560 \uc218\ub85d CX \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\uac00 \ub192\uc544\uc9c8 \uac83\uc774\ub77c\uace0 \ub2f5\ud55c CX \ub9ac\ub354 \ube44\uc728<\/p>\n<p>&#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc9c1\uc6d0 \ucc38\uc5ec\uc640 \ubd84\uc11d \ud1b5\ud569<\/h3>\n<p>\uc9c1\uc6d0 \ucc38\uc5ec\ub97c \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc77c\uce58\uc2dc\ud0a4\uba74 \ucee8\ud0dd\uc13c\ud130 \uc131\uacfc\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc608\uce21, \uc77c\uc815 \uad00\ub9ac, \ud488\uc9c8 \uad00\ub9ac, \uc131\uacfc \ubd84\uc11d\uc744 \ud558\ub098\uc758 \ud658\uacbd\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \ub9ac\ub354\ub294 \uc774\ub97c \ud1b5\ud574 \uc6b4\uc601 \uc0c1\ud0dc\ub97c \uc885\ud569\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubd84\uc11d\uc744 \ud1b5\ud574\uc11c\ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \ud328\ud134\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcd1\ubaa9 \ud604\uc0c1\uc744 \uc2dd\ubcc4\ud558\uace0, \uace0\uac1d\uc758 \uac10\uc815\uc744 \ucd94\uc801\ud558\uba70, \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \ub192\uc774\ub294 \uc2e4\uc2dc\uac04 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ubcf4\uc548, \uaddc\uc815 \uc900\uc218, \uc2e0\ub8b0\uc131<\/h3>\n<p>\ud074\ub77c\uc6b0\ub4dc\ub294 \ub300\ubd80\ubd84\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \ubc30\ud3ec \ubc29\uc2dd\ubcf4\ub2e4 \uc2e0\ub8b0\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uc120\ub3c4\uc801\uc778 CCaaS \uc81c\uacf5\uc5c5\uccb4\ub294 \uace0\uac00\uc6a9\uc131, \uc9c0\ub9ac\uc801 \uc774\uc911\ud654, \uac15\ub825\ud55c \ubcf4\uc548 \uc81c\uc5b4 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218 \uc778\uc99d\uc740 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ub370\uc774\ud130 \ubcf4\ud638 \ubc0f \uc0b0\uc5c5\ubcc4 \uaddc\uc815\uc744 \ud3ec\uad04\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5c5\ub370\uc774\ud2b8\uac00 \uc790\ub3d9\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\ubbc0\ub85c \uc218\ub3d9 \uac1c\uc785 \uc5c6\uc774\ub3c4 \ud658\uacbd\uc774 \ucd5c\uc2e0 \uc0c1\ud0dc\ub85c \uc548\uc804\ud558\uac8c \uc720\uc9c0\ub429\ub2c8\ub2e4.<br \/>\n[\/vc_column_text][vc_row_inner el_id=&#8221;main-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">CCaaS \ud50c\ub7ab\ud3fc \ube44\uad50<\/p>\n<h2>CCaaS \ud50c\ub7ab\ud3fc \ube44\uad50<\/h2>\n<h3>\ud3c9\uac00\ud574\uc57c \ud560 \ud544\uc218 \uae30\ub2a5<\/h3>\n<p>CCaaS \ud50c\ub7ab\ud3fc \uc194\ub8e8\uc158\uc744 \ud3c9\uac00\ud560 \ub54c\ub294 \uc7a5\uae30\uc801\uc778 \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ud575\uc2ec \uae30\ub2a5\uc744 \uc0b4\ud3b4\ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<ul>\n<li>\uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/li>\n<li>\ub77c\uc6b0\ud305, \uc790\ub3d9\ud654, \uc778\uc0ac\uc774\ud2b8\ub97c \uc704\ud55c \ub124\uc774\ud2f0\ube0c AI<\/li>\n<li>\ud1b5\ud569\uc744 \uc704\ud55c \uac1c\ubc29\ud615 API<\/li>\n<li>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/li>\n<li>\uc2e4\uc2dc\uac04 \ubd84\uc11d \ubc0f \ubcf4\uace0<\/li>\n<li>\uac80\uc99d\ub41c \uc2e0\ub8b0\uc131 \ubc0f \uaddc\uc815 \uc900\uc218<\/li>\n<li>\ud1b5\ud569 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud1b1<\/li>\n<\/ul>\n<p>\uc774\ub4e4 \uae30\ub2a5\uc740 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\uc640 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\ucdb0 \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uae30\ubc18\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>CCaaS vs. UCaaS vs. \ud558\uc774\ube0c\ub9ac\ub4dc \ubaa8\ub378<\/h3>\n<p>CCaaS\ub294 \ub300\uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \uc911\uc810\uc744 \ub450\ub294 \ubc18\uba74, UCaaS(Unified Communications as a Service)\ub294 \ud1b5\ud654, \uba54\uc2dc\uc9d5, \ud68c\uc758\uc640 \uac19\uc740 \uc0ac\ub0b4 \uc5c5\ubb34 \ud611\uc5c5 \ud234\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \ub450 \ubaa8\ub378\uc744 \uacb0\ud569\ud558\ub294 \ud50c\ub7ab\ud3fc\ub3c4 \uc788\uc9c0\ub9cc, \ub9ce\uc740 \uae30\uc5c5\uc740 \uc720\uc5f0\uc131\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \uc774 \ub458\uc744 \ubd84\ub9ac\ud558\uc5ec \uc6b4\uc601\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc774\ube0c\ub9ac\ub4dc \ubaa8\ub378\uc740 \uc628\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \ud074\ub77c\uc6b0\ub4dc \uc2dc\uc2a4\ud15c\uc744 \uacb0\ud569\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub378\uc740 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \ud558\ub294 \ub370 \uc2dc\uac04\uc774 \ud544\uc694\ud55c \ud300\uc5d0\uac8c \ub2e8\uae30\uc801\uc778 \uc548\uc815\uc131\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc77c\ubd80\ub97c \ub3c4\uc785\ud558\uba74\uc11c \ub808\uac70\uc2dc \uc778\ud504\ub77c\ub97c \uc720\uc9c0\ud574\uc57c \ud558\ubbc0\ub85c \ubcf5\uc7a1\uc131\uc774 \uc99d\uac00\ud558\uace0 \ud601\uc2e0 \uc18d\ub3c4\uac00 \ub290\ub824\uc9d1\ub2c8\ub2e4.<\/p>\n<h3>\uacf5\uae09\uc5c5\uccb4\uc758 \ucc28\ubcc4\uc131\uc744 \uc2dd\ubcc4\ud558\ub294 \ubc29\ubc95<\/h3>\n<p>\uacf5\uae09\uc5c5\uccb4\ub97c \ud3c9\uac00\ud560 \ub54c\ub294 \ub2e4\uc74c \ub124 \uac00\uc9c0\ub97c \uc9d1\uc911\uc801\uc73c\ub85c \uc0b4\ud3b4\ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<ul>\n<li>\ub77c\uc6b0\ud305 \ubc0f \uc790\ub3d9\ud654\uc5d0\uc11c\uc758 AI \uc801\uc6a9 \uc218\uc900<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 \uc9c0\uc6d0 \ubc94\uc704<\/li>\n<li>\ub0b4\uc7a5\ud615 WEM \ubc0f \ubd84\uc11d<\/li>\n<li>\ud655\uc7a5\uc131, \uc2e0\ub8b0\uc131, \uae00\ub85c\ubc8c \ub3c4\ub2ec \ubc94\uc704<\/li>\n<\/ul>\n<p>\ub610\ud55c \ub2e8\uc21c\ud55c \ucc44\ub110 \uad00\ub9ac\ubcf4\ub2e4 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc6b0\uc120\uc2dc\ud558\ub294 \uacf5\uae09\uc5c5\uccb4\ub97c \uc120\ud0dd\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc740 \ub2e8\uc21c\ud788 \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud558\ub294 \uac83\uc744 \ub118\uc5b4 \ubaa8\ub4e0 \uc811\uc810\uc744 \uc870\uc815\ud574\uc57c \ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<h3>\ube44\uad50\ud45c: CCaaS, \uc628\ud504\ub808\ubbf8\uc2a4, \ud558\uc774\ube0c\ub9ac\ub4dc<\/h3>\n<div style=\"border-radius: 1em; overflow: hidden; display: inline-block;\">\n<table id=\"comparison-table\" style=\"border-collapse: collapse; background-color: #f9f8f5;\" cellspacing=\"0\" cellpadding=\"1\">\n<thead>\n<tr style=\"background-color: #0d1630; color: #ffffff;\">\n<th><b>\uae30\ub2a5<\/b><\/th>\n<th><b>CCaaS<\/b><\/th>\n<th><b>\uc628\ud504\ub808\ubbf8\uc2a4<\/b><\/th>\n<th><b>\ud558\uc774\ube0c\ub9ac\ub4dc<\/b><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><b>\ud655\uc7a5\uc131<\/b><\/td>\n<td>\ub192\uc74c, \ud0c4\ub825\uc801<\/td>\n<td>\ud558\ub4dc\uc6e8\uc5b4\uc5d0 \ub530\ub77c \uc81c\ud55c<\/td>\n<td>\ubcf4\ud1b5<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff;\">\n<td><b>\uc5c5\ub370\uc774\ud2b8<\/b><\/td>\n<td>\uc9c0\uc18d\uc801<\/td>\n<td>\uc218\ub3d9 \uc5c5\uadf8\ub808\uc774\ub4dc<\/td>\n<td>\ubd80\ubd84\uc801<\/td>\n<\/tr>\n<tr>\n<td><b>\ube44\uc6a9 \ubaa8\ub378<\/b><\/td>\n<td>\uc6b4\uc601 \ube44\uc6a9<\/td>\n<td>\uc790\ubcf8 \ube44\uc6a9<\/td>\n<td>\ud63c\ud569<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff;\">\n<td><b>\ud601\uc2e0 \uc18d\ub3c4<\/b><\/td>\n<td>\ube60\ub984<\/td>\n<td>\ub290\ub9bc<\/td>\n<td>\ubcf4\ud1b5<\/td>\n<\/tr>\n<tr>\n<td><b>\uc6d0\uaca9 \uadfc\ubb34 \uc9c0\uc6d0<\/b><\/td>\n<td>\ub0b4\uc7a5\ub428<\/td>\n<td>\ubcf5\uc7a1\ud568<\/td>\n<td>\ud63c\ud569<\/td>\n<\/tr>\n<tr style=\"background-color: #ffffff;\">\n<td><b>AI \ubc0f \uc790\ub3d9\ud654<\/b><\/td>\n<td>\ub124\uc774\ud2f0\ube0c<\/td>\n<td>\uc560\ub4dc\uc628(\ucd94\uac00 \uae30\ub2a5)<\/td>\n<td>\ubd80\ubd84\uc801<\/td>\n<\/tr>\n<tr>\n<td><b>\uc2e0\ub8b0\uc131<\/b><\/td>\n<td>\uacf5\uae09\uc5c5\uccb4 \uad00\ub9ac<\/td>\n<td>IT \ud300 \uad00\ub9ac<\/td>\n<td>\uacf5\ub3d9 \uad00\ub9ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-4&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">AI \uae30\ubc18 CX \uc9c0\uc6d0<\/p>\n<h2>CCaaS\uac00 AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95<\/h2>\n<h3>AI \ub77c\uc6b0\ud305 \ubc0f \uc140\ud504 \uc11c\ube44\uc2a4 \uac1c\uc120<\/h3>\n<p>AI \uae30\ubc18 \ub77c\uc6b0\ud305\uc740 \uc758\ub3c4, \uae30\ub85d, \ubcf5\uc7a1\uc131\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc744 \uc801\uc808\ud55c \uc0c1\ub2f4\uc0ac\ub098 \ub9ac\uc18c\uc2a4\uc640 \uc5f0\uacb0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucd5c\ucd08 \uc5f0\ub77d \uc2dc \ubb38\uc81c \ud574\uacb0 \ud655\ub960\uc744 \ub192\uc774\uace0 \uc0c1\ub2f4\uc0ac \uc804\ud658\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \uc140\ud504 \uc11c\ube44\uc2a4\ub294 \uc608\uce21 \uac00\ub2a5\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\uace0 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \uc804\uccb4 \ucee8\ud14d\uc2a4\ud2b8\uc640 \ud568\uaed8 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc608\uce21 \uae30\ubc18 \ubd84\uc11d \ubc0f \uc2e4\uc2dc\uac04 \uc758\uc0ac \uacb0\uc815<\/h3>\n<p>\uc608\uce21 \ubaa8\ub378\uc740 \ud328\ud134\uc744 \ubd84\uc11d\ud558\uc5ec \uacb0\uacfc\ub97c \uc608\uce21\ud558\uace0 \uc870\uce58\ub97c \uc548\ub0b4\ud569\ub2c8\ub2e4. CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc774\ub7ec\ud55c \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \uc778\ub825\uc744 \uc870\uc815\ud558\uace0, \uc778\ud130\ub799\uc158\uc744 \ub77c\uc6b0\ud305\ud558\uba70, \uc5ec\uc815\uc744 \uac1c\uc778\ud654\ud569\ub2c8\ub2e4. \uc774\ub294 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3>CX\ub97c \ud655\uc7a5\ud558\ub294 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ubd07<\/h3>\n<p>\uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ubd07\uc740 \uc77c\uc0c1\uc801\uc778 \uc9c8\ubb38\uc744 \ub300\uaddc\ubaa8\ub85c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uace0, \uace0\uac1d\uc744 \uc778\uc99d\ud558\uba70, \uc120\uc81c\uc801\uc778 \uc5c5\ub370\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubd07\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158 \ubc0f \ub370\uc774\ud130\uc5d0 \uc5f0\uacb0\ub418\uc5b4 \uc788\uc73c\ubbc0\ub85c, \ub9e5\ub77d\uc5d0 \ub9de\ub294 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\uace0 \ud544\uc694\uc5d0 \ub530\ub77c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc6d0\ud65c\ud558\uac8c \uc774\uad00\ud569\ub2c8\ub2e4.<\/p>\n<h3>CCaaS \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uc778\ud130\ub799\uc158 \uac1c\uc778\ud654<\/h3>\n<p>CCaaS \ud50c\ub7ab\ud3fc\uc740 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud569\ub2c8\ub2e4. \uc774 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub300\ud654\ub97c \uac1c\uc778\ud654\ud558\uace0, \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc608\uce21\ud558\uba70, \uc5d4\ub4dc \ud22c\uc5d4 \ub4dc \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub294 \uace0\uac1d\uc758 \uac10\uc815, \uc120\ud638\ub3c4, \uc758\ub3c4\ub97c \ubcf4\uc5ec\uc8fc\uba70, \uc0c1\ub2f4\uc0ac\ub294 \uc774\ub7ec\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc6d0\ud65c\ud558\uac8c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-5&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ud1b5\ud569 \ubc0f \uae30\uc220 \uace0\ub824 \uc0ac\ud56d<\/p>\n<h2>\ud1b5\ud569 \ubc0f \uae30\uc220 \uace0\ub824 \uc0ac\ud56d<\/h2>\n<h3>CCaaS\uc640 CRM, WEM, AI \uc2dc\uc2a4\ud15c \uc5f0\uacb0<\/h3>\n<p>\ud1b5\ud569\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc704\ud574\uc11c\ub294 \ud1b5\ud569\uc774 \ud544\uc218\uc785\ub2c8\ub2e4. CCaaS \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc560\ud50c\ub9ac\ucf00\uc774\uc158, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM), AI \uc2dc\uc2a4\ud15c\uacfc \uc5f0\uacb0\ub418\uc5b4 \ud300\uc774 \uc804\uccb4\uc801\uc778 \uc0c1\ud669\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uace0 \uc218\ub3d9 \uc791\uc5c5\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>CX \ud601\uc2e0\uc744 \uc704\ud55c \uac1c\ubc29\ud615 API \ubc0f \ud655\uc7a5\uc131<\/h3>\n<p>\uac1c\ubc29\ud615 API\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ub9de\ucda4\ud615 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uad6c\ucd95\ud558\uace0, \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\uba70, \uae30\ub2a5\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\uc5f0\uc131\uc740 \ud601\uc2e0\uc744 \uc9c0\uc6d0\ud558\uba70, \uc11c\ube44\uc2a4\ud615 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \ubcf4\uc548 \ud234, \uc0b0\uc5c5\ubcc4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uac19\uc740 \uae30\uc220\uc744 \ud1b5\ud569\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">44%<\/p>\n<p>\ud1b5\ud569 CX \ud50c\ub7ab\ud3fc \uad6c\ud604\uc744 \ud575\uc2ec\uc801\uc778 \uae30\uc220 \uc6b0\uc120\uc21c\uc704\ub85c \uaf3d\uc740 CX \ub9ac\ub354 \ube44\uc728<\/p>\n<p>&#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144<\/a>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc804\ub7b5: \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95<\/h3>\n<p>\uc2e0\uc911\ud55c \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc804\ub7b5\uc740 \ub9ac\uc2a4\ud06c\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ub2e8\uacc4\uc801 \uc811\uadfc \ubc29\uc2dd\uc744 \ub530\ub985\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uae30\uc874 \uc2dc\uc2a4\ud15c \uc778\ubca4\ud1a0\ub9ac \ud30c\uc545<\/li>\n<li>\ube60\ub974\uac8c \uc131\uacfc\ub97c \ub0b4\ub294 \uacfc\uc81c \ubc1c\uad74<\/li>\n<li>\ucc44\ub110 \ub610\ub294 \ud300\uc758 \ub2e8\uacc4\uc801 \ub9c8\uc774\uadf8\ub808\uc774\uc158<\/li>\n<li>\uc804\ud658 \ud504\ub85c\uc138\uc2a4 \ucd5c\uc801\ud654<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \uc5f0\uc18d\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uac00\uce58 \ucc3d\ucd9c\uc744 \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc8fc\uc694 \uacfc\uc81c\uc640 \ud574\uacb0 \ubc29\ubc95<\/h3>\n<p>CCaaS \ud50c\ub7ab\ud3fc\uc744 \ubc30\ud3ec\ud560 \ub54c \ubc1c\uc0dd\ud558\ub294 \ud754\ud55c \ud574\uacb0 \uacfc\uc81c\ub85c\ub294 \ubd88\ubd84\uba85\ud55c \uc694\uad6c \uc0ac\ud56d, \ub370\uc774\ud130 \uc0ac\uc77c\ub85c, \uad6c\uc2dd \ud504\ub85c\uc138\uc2a4 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc2dc\uc791\ud558\uae30\uc5d0 \uc55e\uc11c \uc774\ud574\uad00\uacc4\uc790\uc758 \uc758\uacac\uc744 \uc870\uc815\ud558\uace0, \ubaa9\ud45c\ub97c \ubb38\uc11c\ud654\ud558\uba70, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud604\ub300\ud654\ud558\uc5ec \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \ubc29\uc9c0\ud558\uc2ed\uc2dc\uc624. \ub610\ud55c \uae30\uc220 \ud300\uc744 \ucd08\uae30 \ub2e8\uacc4\ubd80\ud130 \ucc38\uc5ec\uc2dc\ucf1c \ud1b5\ud569\uc774 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][vc_row_inner el_id=&#8221;main-6&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ud30c\ud2b8\ub108 \uc120\ud0dd<\/p>\n<h2>\ucd5c\uc801\uc758 CCaaS \ud30c\ud2b8\ub108\ub97c \uc120\ud0dd\ud558\ub294 \ubc29\ubc95<\/h2>\n<h3>CX \ub9ac\ub354\ub97c \uc704\ud55c \ud575\uc2ec \ud3c9\uac00 \uc9c8\ubb38<\/h3>\n<p>\uacf5\uae09\uc5c5\uccb4\ub97c \ube44\uad50\ud560 \ub54c\ub294 \ub2e4\uc74c \uc0ac\ud56d\uc744 \uace0\ub824\ud558\uc2ed\uc2dc\uc624.<\/p>\n<ul>\n<li>\ud50c\ub7ab\ud3fc\uc774 \uc634\ub2c8\ucc44\ub110 \ubc0f AI \uae30\ubc18 \uc0c1\ud638\uc791\uc6a9\uc744 \uc9c0\uc6d0\ud558\ub294\uac00?<\/li>\n<li>\uc804 \uc138\uacc4\uc801\uc73c\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\ub294\uac00?<\/li>\n<li>WEM, \ubd84\uc11d, \ub77c\uc6b0\ud305 \uae30\ub2a5\uc774 \ud50c\ub7ab\ud3fc\uc5d0 \ub0b4\uc7a5\ub418\uc5b4 \uc788\ub294\uac00?<\/li>\n<li>\uac80\uc99d\ub41c \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uacbd\ud5d8\uc744 \ubcf4\uc720\ud558\uace0 \uc788\ub294\uac00?<\/li>\n<li>\uc7a5\uae30\uc801\uc778 \ud601\uc2e0\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uac00?<\/li>\n<\/ul>\n<h3>\ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \ubbf8\ub798\uc5d0 \ub300\ube44\ub41c \ud50c\ub7ab\ud3fc\uc758 \ud2b9\uc9d5<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/top-4-factors-for-evaluating-a-ccaas-platform\">\ubbf8\ub798\uc5d0 \ub300\ube44\ub41c CCaaS \ud50c\ub7ab\ud3fc<\/a>\uc740 \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0, \uac1c\ubc29\ud615 \ud655\uc7a5\uc131, \uae30\ubcf8 \ud1b5\ud569 AI\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \ud0c4\ub825\uc801\uc778 \uae00\ub85c\ubc8c \uc778\ud504\ub77c, \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c\uc758 \uc77c\uad00\ub41c \uc131\ub2a5, \ubaa8\ub4e0 \uace0\uac1d \uc5ec\uc815 \ubc0f \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3>Genesys\uac00 CCaaS \uc2dc\uc7a5\uc5d0\uc11c \ub3c5\ubcf4\uc801\uc778 \uc774\uc720<\/h3>\n<p>Genesys Cloud\u2122\ub294 \ucc44\ub110, \ub370\uc774\ud130, AI\ub97c \ud1b5\ud569\ud558\uc5ec \uacf5\uac10\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud558\ub294 AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 Genesys\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud558\uace0, \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \uace0\uac1d\uc758 \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ud558\ub098 \uc774\uc0c1\uc758 \ub808\uac70\uc2dc \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\ub294 1,250\uacf3 \uc774\uc0c1\uc758 \uace0\uac1d\uc0ac\ub97c Genesys Cloud\ub85c \uc131\uacf5\uc801\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud588\uc73c\uba70, \uae30\uc5c5\uc758 \ubc1c\uc804\uc744 \uc774\ub044\ub294 \ub2a5\ub825\uc744 \uc785\uc99d\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0, \uae00\ub85c\ubc8c \ub3c4\ub2ec \ubc94\uc704, AI\uc5d0 \ub300\ud55c \ud1b5\ud569 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 Genesys\ub294 CCaaS \ud50c\ub7ab\ud3fc\uc758 \uc0c8\ub85c\uc6b4 \ud45c\uc900\uc744 \uc815\ub9bd\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-7&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc131\uacf5 \uce21\uc815<\/p>\n<h2>CCaaS\uc758 \uc131\uacf5 \uce21\uc815<\/h2>\n<h3>\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc758 \ucd94\uc801\uc744 \uc704\ud55c KPI<\/h3>\n<p>\ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc758 \ud6a8\uacfc\ub97c \uc785\uc99d\ud558\ub824\uba74 \ub2e4\uc74c \uc9c0\ud45c\ub4e4\uc744 \ucd94\uc801\ud558\uc2ed\uc2dc\uc624.<\/p>\n<ul>\n<li>\ucd5c\ucd08 \uc5f0\ub77d \ud574\uacb0\ub960<\/li>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4<\/li>\n<li>\ub300\uae30 \uc2dc\uac04 \ubc0f \ucc98\ub9ac \uc2dc\uac04<\/li>\n<li>\ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud55c \ubb38\uc758 \ud574\uacb0\ub960<\/li>\n<li>\uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131<\/li>\n<li>\uc9c1\uc6d0 \ucc38\uc5ec\ub3c4<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \uc9c0\ud45c\ub294 \uadc0\uc0ac\uc758 CCaaS \ud50c\ub7ab\ud3fc\uc774 \ub354 \ub098\uc740 \uace0\uac1d \uc5ec\uc815\uacfc \ub354 \ud6a8\uc728\uc801\uc778 \uc6b4\uc601\uc744 \uc5bc\ub9c8\ub098 \uc798 \uc9c0\uc6d0\ud558\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<h3>\ube44\uc988\ub2c8\uc2a4 \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c ROI\ub97c \uc785\uc99d\ud558\ub294 \ubc29\ubc95<\/h3>\n<p>CCaaS\uc758 ROI\ub294 \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10, \uace0\uac1d \uc720\uc9c0\uc728 \ud5a5\uc0c1, \uc9c1\uc6d0 \uc5c5\ubb34 \uc131\uacfc \uac15\ud654\ub85c \ub098\ud0c0\ub0a9\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ud6a8\uc728\uc131\uc774 \uc5b4\ub5bb\uac8c \uc778\ud504\ub77c \uc9c0\ucd9c\uc744 \uc904\uc774\uace0, \uc790\ub3d9\ud654\uac00 \uc778\ub825 \ucda9\uc6d0 \uc5c6\uc774 \uc5b4\ub5bb\uac8c \uc11c\ube44\uc2a4\ub97c \ud655\uc7a5\ud558\ub294\uc9c0 \uc774\ud574\uad00\uacc4\uc790\uc5d0\uac8c \ubcf4\uc5ec\uc8fc\uc2ed\uc2dc\uc624.<\/p>\n<p>\ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ud1b5\ud574 \uc5bb\uc744 \uc218 \uc788\ub294 \ucda9\uc131\ub3c4\uc640 \uc218\uc775\uc758 \uac1c\uc120 \uc0ac\ud56d\uc744 \uc22b\uc790\ub85c \uac15\uc870\ud558\ub294 \uac83\uc774 \uac00\uc7a5 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ub370\uc774\ud130\uc640 \ubcf4\uace0\ub97c \ud65c\uc6a9\ud55c \uc9c0\uc18d\uc801\uc778 \uac1c\uc120<\/h3>\n<p>CCaaS \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \uc778\ub825\uc744 \uc870\uc815\ud558\uba70, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac1c\uc120\ud558\uc2ed\uc2dc\uc624. \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud601\uc2e0\uc758 \uae30\ud68c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uac8c \ub418\uba74\uc11c, \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc740 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34 \uc6b4\uc601\uc758 \uc77c\ubd80\ub85c \uc790\ub9ac\ud558\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-8&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc2dc\uc791\ud558\uae30<\/p>\n<h2>CCaaS \ud50c\ub7ab\ud3fc \uc2dc\uc791\ud558\uae30<\/h2>\n<h3>CCaaS \ub85c\ub4dc\ub9f5 \uad6c\ucd95 \ubc29\ubc95<\/h3>\n<p>\uac15\ub825\ud55c \ub85c\ub4dc\ub9f5\uc5d0\ub294 \ub2e4\uc74c\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uc815\uc758<\/li>\n<li>\uc774\ud574\uad00\uacc4\uc790 \ucc38\uc5ec<\/li>\n<li>\uace0\uac1d \uc5ec\uc815 \ubb38\uc11c\ud654<\/li>\n<li>\ucc44\ub110 \ubc0f \uae30\ub2a5\uc758 \uc6b0\uc120\uc21c\uc704 \uc9c0\uc815<\/li>\n<li>\ub2e8\uacc4\ubcc4 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uacc4\ud68d \uc218\ub9bd<\/li>\n<li>KPI \ubc0f \uce21\uc815 \ud234 \uc124\uc815<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \ub85c\ub4dc\ub9f5\uc744 \ud1b5\ud574 \uc77c\uad00\ub41c \ubc29\ud5a5\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uac00\uce58 \ucc3d\ucd9c\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-9&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ub9fa\ub294 \uae00<\/p>\n<h2>\ub9fa\ub294 \uae00<\/h2>\n<p>\ud604\ub300\uc801\uc778 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0, \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uba70, \uc790\uc2e0 \uc788\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110, AI, \uc9c1\uc6d0 \ucc38\uc5ec, \uace0\uac1d \ub370\uc774\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc758 \ubcf5\uc7a1\uc131\uc744 \uc5c6\uc560\uace0 \ub354 \ube60\ub978 \ub300\uc751\uc744 \uc704\ud55c \ubbfc\ucca9\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c4\ud654\ud558\ub294 \uace0\uac1d \uc694\uad6c\uc5d0 \ub9de\ucdb0 \uc5b8\uc81c\ub4e0 \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud604\uc7ac\ub294 \ubb3c\ub860 \ubbf8\ub798\uc758 \uc694\uad6c\uae4c\uc9c0 \ud574\uacb0\ud558\ub824\uba74 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc9c0\uc6d0\ud558\uace0 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc870\uc815\ud558\ub294 \ud50c\ub7ab\ud3fc\uc744 \uc120\ud0dd\ud558\uc2ed\uc2dc\uc624. \uc81c\ub300\ub85c \ub41c CCaaS \uc194\ub8e8\uc158\uc740 \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud558\uace0, \uc6b4\uc601 \uac00\uce58\ub97c \ub192\uc774\uba70, \ubbf8\ub798\uc758 \uace0\uac1d \ucc38\uc5ec\uc5d0 \ub300\ube44\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uba85\ud655\ud55c \ub85c\ub4dc\ub9f5\uacfc \uc801\ud569\ud55c \ud30c\ud2b8\ub108\uac00 \ud568\uaed8\ud558\uba74 \ube44\uc988\ub2c8\uc2a4\ub97c \uc55e\uc73c\ub85c \ub098\uc544\uac00\uac8c \ub9cc\ub4dc\ub294 \ub354 \uc2a4\ub9c8\ud2b8\ud558\uace0 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-10&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/p>\n<h2>CCaaS\uc5d0 \uad00\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c, \uacf5\uae09\uc5c5\uccb4\uac00 \ud638\uc2a4\ud305\ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \uc778\ud130\ub137\uc744 \ud1b5\ud574 \uc811\uc18d\ud558\uc5ec \uc774\uc6a9\ud569\ub2c8\ub2e4. \ucd08\uae30 \ud558\ub4dc\uc6e8\uc5b4 \ub3c4\uc785\uc774 \uac70\uc758 \ud544\uc694\ud558\uc9c0 \uc54a\uace0, \ube60\ub974\uac8c \ud655\uc7a5\ub418\uba70, \uc790\ub3d9\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ub418\ubbc0\ub85c \uae30\uc5c5\uc740 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ub354 \ube60\ub974\uac8c \ubc30\ud3ec\ud558\uace0 IT \uad00\ub9ac \ube44\uc6a9\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uae30\uc5c5\uc774 \uc9c1\uc811 \uc18c\uc720\ud558\uace0 \uc720\uc9c0 \uad00\ub9ac\ud558\ub294 \uc11c\ubc84\uc5d0\uc11c \uc2e4\ud589\ub429\ub2c8\ub2e4. \uc778\ud504\ub77c\ub97c \ub354 \uc9c1\uc811\uc801\uc73c\ub85c \uc81c\uc5b4\ud560 \uc218 \uc788\uc9c0\ub9cc \ub354 \ub192\uc740 \uc790\ubcf8 \ud22c\uc790, \ub354 \uae34 \ubc30\ud3ec \uc8fc\uae30, \uc0ac\ub0b4 IT \ud300\uc758 \uc9c0\uc18d\uc801 \uc720\uc9c0 \uad00\ub9ac\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS\uc640 UCaaS\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub294 \uace0\uac1d \ucc38\uc5ec\ub97c \uc704\ud574 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 \uac19\uc740 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uad00\ub9ac\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub450\uba70, \ub77c\uc6b0\ud305, \ubd84\uc11d, \uc0c1\ub2f4\uc0ac \uc131\uacfc\ub97c \uc704\ud55c \ud234\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc11c\ube44\uc2a4\ud615 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158(UCaaS)\uc740 \uc0ac\ub0b4 \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc9c1\uc6d0\uc744 \uc704\ud55c \uba54\uc2dc\uc9d5, \uc74c\uc131, \ud654\uc0c1 \ud68c\uc758, \ud30c\uc77c \uacf5\uc720 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub458 \ub2e4 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc774\uc9c0\ub9cc, CCaaS\ub294 \ub300\uace0\uac1d \ud300\uc744 \uc704\ud55c \uac83\uc774\uace0, UCaaS\ub294 \ub0b4\ubd80 \uc0ac\uc6a9\uc790\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucd5c\uc2e0 CCaaS \ud50c\ub7ab\ud3fc\uc740 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucd5c\uc2e0 CCaaS \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \ucc38\uc5ec\ud560 \uc218 \uc788\ub3c4\ub85d \uc5ec\ub7ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \ucc44\ub110\ub85c\ub294 \uc74c\uc131 \ud1b5\ud654, \uc774\uba54\uc77c, \uc6f9 \ucc44\ud305, SMS \ubc0f WhatsApp, Facebook Messenger, X\uc640 \uac19\uc740 \uc18c\uc15c \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9ce\uc740 \ud50c\ub7ab\ud3fc\uc774 \uc601\uc0c1, \uc778\uc571 \uba54\uc2dc\uc9d5, AI \uae30\ubc18 \ucc57\ubd07\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucc44\ub110\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\ub85c \ud1b5\ud569\ub418\uc5b4 \uc0c1\ub2f4\uc0ac\uac00 \ub300\ud654\ub97c \uc6d0\ud65c\ud558\uac8c \uad00\ub9ac\ud558\uace0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc5b4\ub5a4 \uae30\ub2a5\uc744 \ucc3e\uc544 \uace0\ub824\ud574\uc57c \ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac15\ub825\ud55c CCaaS \ud50c\ub7ab\ud3fc\uc5d0\ub294 \uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud234, \uc2e4\uc2dc\uac04 \ubcf4\uace0 \ubc0f \ubd84\uc11d \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud1b5\ud654 \ud750\ub984\uc744 \uad00\ub9ac\ud558\uace0, \uc131\uacfc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uba70, \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uae30\ub2a5\uc774 \uc788\ub294\uc9c0 \ucc3e\uc544\ubcf4\uc138\uc694.<\/p>\n<p>\ucd5c\uc2e0 \ud50c\ub7ab\ud3fc\uc740 \ucc57\ubd07, \uc74c\uc131 \ubd84\uc11d, \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uacfc \uac19\uc740 AI \uae30\ub2a5\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. CRM \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569, \uac15\ub825\ud55c \ubcf4\uc548, \uc720\uc5f0\ud55c \ud655\uc7a5\uc131\uc740 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \ub611\uac19\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS\uc5d0 AI \ubc0f \uc790\ub3d9\ud654 \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124, \ub300\ubd80\ubd84\uc758 \ucd5c\uc2e0 CCaaS \ud50c\ub7ab\ud3fc\uc5d0\ub294 AI \ubc0f \uc790\ub3d9\ud654 \uae30\ub2a5\uc774 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud234\uc740 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\uace0, \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uba70, \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc77c\ubc18\uc801\uc778 \uae30\ub2a5\uc73c\ub85c\ub294 AI \uae30\ubc18 \ucc57\ubd07, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc9c0\ub2a5\ud615 \ud1b5\ud654 \ub77c\uc6b0\ud305, \uc74c\uc131 \ub610\ub294 \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub294 \ub610\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uc140\ud504 \uc11c\ube44\uc2a4, \ud488\uc9c8 \uad00\ub9ac, \uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud134\uc2a4\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\uc640 \uc790\ub3d9\ud654 \ubaa8\ub450 \ucee8\ud0dd\uc13c\ud130\uac00 \ub354 \ube60\ub974\uace0, \ub354 \uc77c\uad00\ub418\uba70, \ub354 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\ub294 \ub370 \uc5bc\ub9c8\ub098 \uc18c\uc694\ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc2dc\uac04\uc740 \ubcf5\uc7a1\uc131, \uaddc\ubaa8, \ud1b5\ud569 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub530\ub77c \ub2e4\ub985\ub2c8\ub2e4. \uaddc\ubaa8\uac00 \uc791\uac70\ub098 \ub35c \ubcf5\uc7a1\ud55c \ucee8\ud0dd\uc13c\ud130\ub294 \uba87 \uc8fc \uc548\uc5d0 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\ub7ec \ucc44\ub110, \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub610\ub294 \ub808\uac70\uc2dc \ud1b5\ud569\uc774 \uc788\ub294 \ub300\uaddc\ubaa8 \uc870\uc9c1\uc740 \uba87 \ub2ec\uc774 \uac78\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc5d0\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uacc4\ud68d, \uad6c\uc131, \ud14c\uc2a4\ud2b8, \uc0c1\ub2f4\uc0ac \uad50\uc721\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc804\ud658 \uc911 \ub9ac\uc2a4\ud06c\ub97c \uc904\uc774\uace0 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \ub2e8\uacc4\uc801 \uc811\uadfc \ubc29\uc2dd\uc774 \uc790\uc8fc \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS\ub85c \uc774\ub3d9\ud560 \ub54c \uc77c\ubc18\uc801\uc778 \uacfc\uc81c\ub85c\ub294 \ubb34\uc5c7\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CCaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc774\ub3d9\ud560 \ub54c\uc758 \uc77c\ubc18\uc801\uc778 \uacfc\uc81c\ub85c\ub294 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569, \ub370\uc774\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158, \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc7ac\uc124\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ub124\ud2b8\uc6cc\ud06c \uc900\ube44 \uc0c1\ud0dc \ubc0f \ubcf4\uc548 \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcc0\uacbd \uad00\ub9ac\ub3c4 \ub610 \ub2e4\ub978 \uc8fc\uc694 \uacfc\uc81c\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc640 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc0c8\ub85c\uc6b4 \ub3c4\uad6c\uc640 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud574 \uad50\uc721\uc744 \ubc1b\uc544\uc57c \ud558\uba70, \uc774\ub294 \ub2e8\uae30\uc801\uc73c\ub85c \uc0dd\uc0b0\uc131\uc5d0 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e0\uc911\ud55c \uacc4\ud68d, \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \ub2e8\uacc4\uc801 \ubc30\ud3ec\ub294 \ube44\uc988\ub2c8\uc2a4 \uc911\ub2e8\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \uc131\uacf5\uc801\uc778 \uc804\ud658\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CX \ub9ac\ub354\ub294 CCaaS \uacf5\uae09\uc5c5\uccb4\ub97c \uc5b4\ub5bb\uac8c \ube44\uad50\ud574\uc57c \ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX \ub9ac\ub354\ub294 \uae30\ub2a5, \uc2e0\ub8b0\uc131, \uc7a5\uae30\uc801\uc778 \uc801\ud569\uc131\uc744 \uae30\uc900\uc73c\ub85c CCaaS \uacf5\uae09\uc5c5\uccb4\ub97c \ube44\uad50\ud574\uc57c \ud569\ub2c8\ub2e4. \uc8fc\uc694 \ube44\uad50 \uc694\uc18c\ub85c\ub294 \uc634\ub2c8\ucc44\ub110 \uc9c0\uc6d0, AI \uae30\ub2a5, \ubd84\uc11d, \ubcf4\uc548, \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569 \uc6a9\uc774\uc131 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud655\uc7a5\uc131, \uae00\ub85c\ubc8c \uac00\uc6a9\uc131, \uacf5\uae09\uc5c5\uccb4 \uc9c0\uc6d0\uc744 \ud3c9\uac00\ud558\ub294 \uac83\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \ub9ac\ub354\ub294 \ubc30\ud3ec \uc635\uc158, \uac00\uaca9 \ubaa8\ub378, \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA)\uc744 \uac80\ud1a0\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \ucd94\ucc9c \uc0ac\ub840\uc640 \uc81c\ud488 \ub85c\ub4dc\ub9f5\uc744 \ud1b5\ud574 \uacf5\uae09\uc5c5\uccb4\uac00 \uc9c4\ud654\ud558\ub294 CX \uc804\ub7b5\uc744 \uc5bc\ub9c8\ub098 \uc798 \uc9c0\uc6d0\ud560\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CCaaS \ud50c\ub7ab\ud3fc\uc744 \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \ubbf8\ub798\uc5d0 \uc900\ube44\ub41c \uc194\ub8e8\uc158\uc73c\ub85c \ub9cc\ub4dc\ub294 \uc694\uc778\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \ubbf8\ub798\uc5d0 \ub300\ube44\ub41c CCaaS \ud50c\ub7ab\ud3fc\uc740 \ube44\uc988\ub2c8\uc2a4 \uc218\uc694\uc5d0 \ub530\ub77c \uc27d\uac8c \uc131\uc7a5\ud560 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uc544\ud0a4\ud14d\ucc98\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub429\ub2c8\ub2e4. \uc8fc\uc694 \uc778\ud504\ub77c \ubcc0\uacbd \uc5c6\uc774 \uc0c1\ub2f4\uc0ac\uc758 \ube60\ub978 \uc628\ubcf4\ub529, \uc720\uc5f0\ud55c \ub77c\uc774\uc120\uc2a4, \uae00\ub85c\ubc8c \ubc30\ud3ec\ub97c \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ubbf8\ub798\uc5d0 \ub300\ube44\ub41c \ud50c\ub7ab\ud3fc\uc740 \uac1c\ubc29\ud615 API, \uac15\ub825\ud55c \ud1b5\ud569, \uc9c0\uc18d\uc801\uc778 \uc5c5\ub370\uc774\ud2b8\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub0b4\uc7a5\ub41c AI, \uc790\ub3d9\ud654, \ubd84\uc11d \uae30\ub2a5\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\uac00 \uac00\ub2a5\ud558\uba70, \ub192\uc740 \uac00\uc6a9\uc131\uacfc \ubcf4\uc548\uc744 \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \ucc44\ub110\uacfc \uae30\uc220, \uace0\uac1d\uc758 \uae30\ub300\uce58\uc5d0 \ub9de\ucdb0 \ud50c\ub7ab\ud3fc\uc744 \uc801\uc751\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; el_id=&#8221;#main-9&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mt-0\">CCaaS \ud50c\ub7ab\ud3fc \ubc0f \uc194\ub8e8\uc158\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .pillar-content > div:first-child .eyebrow { margin-top: 0; } p.eyebrow { margin-top: 2rem; } p.eyebrow + h2 { margin-top: 0; } .wpb_text_column h2 { margin-top: 1.75em; } .wpb_text_column h3 { margin-top: 1.5em; } .wpb_text_column h4 { margin-top: 1.25em; } .wpb_text_column.stat { margin: 3rem 0 0; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } .pillar-nav-list .nav-list { padding: 0.5rem 1rem; position: relative; } .pillar-nav-list .nav-list.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-list.active .nav-item.nav-sub { font-weight: 500; } .pillar-nav-list .nav-list-sub { padding-left: 1rem; } .pillar-nav-list .nav-list-container { padding-left: 1.5rem; } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } .pillar-nav-list .nav-list-container .nav-list::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } .pillar-nav-list .nav-list-container .nav-list.active .progress { display: none; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } .pillar-nav-list:not(.sticky-nav):not(.hit-bottom) .nav-list-container .nav-list-0.active .progress, .pillar-nav-list.sticky-nav .nav-list-container .nav-list.active .progress { display: block; } .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } } #comparison-table td, #comparison-table th { padding: 1em;} #toc-list a {text-decoration:none;} #toc-list a:hover, #toc-list a:focus {text-decoration:underline;} .wpb_text_column.stat.margin-bottom-3 { margin: 3rem 0 3rem; }\r 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r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1743025302711{margin-bottom: 5rem !important;background-image: url(https:\/\/www.genesys.com\/media\/genesys-wave-big-right.png?id=560222) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Genesys Cloud\ub85c \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4 \ub9c8\uc774\uadf8\ub808\uc774\uc158<\/h2>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc774 \uc81c\uacf5\ud558\ub294 \ucd5c\uace0\uc758 CCaaS \uc194\ub8e8\uc158\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0 \ud601\uc2e0\uc801\uc778 \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \ubb38\uc758\ud558\uc5ec \uc801\ud569\ud55c CCaaS \uc194\ub8e8\uc158\uc774 \uc5b4\ub5bb\uac8c \ube44\uc988\ub2c8\uc2a4\ub97c \uc190\uc27d\uac8c \ud655\uc7a5\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n         <input type=\"email\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/650812\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/650812\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"650812\">\n    <div class=\"form-row row-email el_field form-floating\">\n         <input type=\"email\" data-cs-encrypt class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n         <input type=\"text\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n         <input type=\"text\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n         <input type=\"tel\" data-cs-encrypt class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n         <input type=\"text\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n         <input type=\"text\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n         <input type=\"text\" data-cs-encrypt class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select data-cs-encrypt  class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. 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