{"id":611685,"date":"2025-07-17T14:03:02","date_gmt":"2025-07-17T21:03:02","guid":{"rendered":"https:\/\/www.genesys.com\/workforce-management-software"},"modified":"2026-01-18T21:49:39","modified_gmt":"2026-01-19T05:49:39","slug":"workforce-management-software","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/workforce-management-software","title":{"rendered":"\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc774\ud574\ud558\uae30<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;581199&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<ul class=\"nav-list nav-list-0\" data-group=\"0\">\n<li><a class=\"nav-item nav-main\" href=\"#main-0\">\ub4e4\uc5b4\uac00\ub294 \uae00<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-1\" data-group=\"1\">\n<li><a class=\"nav-item nav-main\" href=\"#main-1\">\uae30\ucd08<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-2\" data-group=\"2\">\n<li><a class=\"nav-item nav-main\" href=\"#main-2\">\ud0d0\uc0c9<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-3\" data-group=\"3\">\n<li><a class=\"nav-item nav-main\" href=\"#main-3\">\uad6c\ud604<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-4\" data-group=\"4\">\n<li><a class=\"nav-item nav-main\" href=\"#main-4\">\ucd5c\uc801\ud654<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-5\" data-group=\"5\">\n<li><a class=\"nav-item nav-main\" href=\"#main-5\">\uacb0\ub860<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-6\" data-group=\"6\">\n<li><a class=\"nav-item nav-main\" href=\"#main-6\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ub4e4\uc5b4\uac00\ub294 \uae00<\/p>\n<h2>\uc6b4\uc601\uc744 \ub2e8\uc21c\ud654\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ubc29\ubc95<\/h2>\n<p>\uc801\ud569\ud55c \uc0ac\ub78c\uc744 \uc801\uc7ac\uc801\uc18c\uc5d0 \ubc30\uce58\ud558\ub294 &#8216;\uc9c1\uc6d0 \uad00\ub9ac \ubc0f \uc6b4\uc601&#8217; \ub2a5\ub825\uc740 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud55c \ud575\uc2ec \uc5ed\ub7c9\uc785\ub2c8\ub2e4. \uc774\ub294 \ud68c\uc0ac \uc218\uc775\uc5d0\ub3c4 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uacc4\ud68d \uc218\ub9bd \ub2f4\ub2f9\uc790, \uc608\uce21 \ub2f4\ub2f9\uc790, \uad00\ub9ac\uc790, \uc288\ud37c\ubc14\uc774\uc800\uc5d0\uac8c\ub294 \uc911\uc694\ud55c \uad00\uc2ec\uc0ac \uc911 \ud558\ub098\uc785\ub2c8\ub2e4.<\/p>\n<p>\uac8c\ub2e4\uac00, \uc9c1\uc6d0 \uacbd\ud5d8\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4. \ucd5c\uace0\uc758 \uc778\uc7ac\ub4e4\uc740 \ud68c\uc0ac\ub97c \uc120\ud0dd\ud560 \ub54c \uadfc\ubb34 \ud658\uacbd\uc744 \uc911\uc694\ud558\uac8c \uc5ec\uae41\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc9c1\uc6d0 \uc911\uc2ec\uc758 \ub9e4\ub825\uc801\uc778 \uacbd\ud5d8 \uc5c6\uc774\ub294 \ucd5c\uace0\uc758 \uc778\uc7ac\ub97c \ud655\ubcf4\ud558\uace0 \uc720\uc9c0\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc9c1\uc7a5\uacfc \uc77c\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\uac00 \ub192\uc740 \uc9c1\uc6d0\uc740 \ub354\uc6b1 \uc0dd\uc0b0\uc801\uc774\uba70 \ub354 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc9c1\uc6d0 \uacbd\ud5d8\uc740 \uc774\ucc98\ub7fc \uc5ec\ub7ec \uba74\uc5d0\uc11c \ud68c\uc0ac \uc218\uc775\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \ucee8\ud0dd\uc13c\ud130\ub294 \uc5b4\ub5bb\uac8c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uba74\uc11c \uc778\uc801 \uc790\uc6d0\uc744 \ub354 \uc798 \uad00\ub9ac\ud560 \uc218 \uc788\uc744\uae4c\uc694? \ud300\uc744 \ub354 \ud589\ubcf5\ud558\uace0, \ub354 \uc0dd\uc0b0\uc801\uc774\uba70 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uace0, \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc744 \uac1c\uc120\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? \uc774\ub7ec\ud55c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud55c \uac15\ub825\ud55c \ud234 \uc911 \ud558\ub098\uac00 \uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac(WFM) \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac(WFM) \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uae30\ucd08 \uc9c0\uc2dd, \uc8fc\uc694 \uae30\ub2a5, \ub3c4\uc785 \uc774\uc810, \uadf8\ub9ac\uace0 \uadc0\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc801\ud569\ud55c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc635\uc158\uc744 \uc120\ud0dd\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-1&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uae30\ucd08<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uae30\ubcf8<\/h2>\n<p>\uba3c\uc800 \uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac(WFM) \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ubb34\uc5c7\uc778\uc9c0, \uc5b4\ub5a4 \uae30\ub2a5\uc744 \ud558\ub294\uc9c0, \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c \uc5b4\ub5bb\uac8c \ubcc0\ud654\ud588\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\uc815\uc758 \ubc0f \ud575\uc2ec \uae30\ub2a5<\/h3>\n<p>\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc0dd\uc0b0\uc131\uc744 \uad00\ub9ac\ud558\uace0 \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc73c\ub85c \uc608\uce21, \uc77c\uc815 \uad00\ub9ac, \uc77c\uc77c \uad00\ub9ac, \uc2e4\uc2dc\uac04 \uc77c\uc815 \uc900\uc218, \uac00\uc6a9\uc131 \uacc4\ud68d \ub4f1\uc744 \uc9c0\uc6d0\ud558\uba70, \uc774\ub97c \ud1b5\ud574 \uc758\uc0ac \uacb0\uc815\uad8c\uc790\ub294 \ubcf4\ub2e4 \uc9c1\uc6d0\uc744 \uacc4\ud68d\ud558\uace0 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc870\uc9c1\uc774 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc9c1\uc6d0\uc758 \uc720\uc5f0\uc131\uc744 \uc77c\uce58\uc2dc\ucf1c, \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \uc81c\uacf5\ud558\uace0 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ud544\uc694\ud55c \uc774\uc720\ub97c \uac04\ub2e8\ud788 \uc815\ub9ac\ud558\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ubaa9\ud45c\ud558\ub294 \uc11c\ube44\uc2a4 \uc218\uc900 \ub2ec\uc131<\/li>\n<li>\uc801\uc808\ud55c \uc2a4\ud0ac\uacfc \uc804\ubb38\uc131\uc744 \uac16\ucd98 \uc778\uc7ac\ub97c \uc801\ud655\ud55c \uc2dc\uc810\uc5d0 \ud22c\uc785<\/li>\n<li>\uc0ac\uc804 \uacc4\ud68d\uc744 \ud1b5\ud55c \uc801\uc808\ud55c \uc778\ub825 \ubc0f \uc5c5\ubb34 \ubd84\ub2f4<\/li>\n<li>\uc0c1\ub2f4\uc0ac \ubc0f \uc288\ud37c\ubc14\uc774\uc800\uc758 \uacfc\ub85c \ubc29\uc9c0<\/li>\n<li>\ube44\uc988\ub2c8\uc2a4 \ubcc0\ud654\uc5d0 \ud0c4\ub825\uc801\uc73c\ub85c \ub300\uc751<\/li>\n<li>\uc9c1\uc6d0 \ub2c8\uc988\uc758 \uc720\uc5f0\ud55c \uad00\ub9ac\ub85c \uc77c\uacfc \uc0b6\uc758 \uade0\ud615 \uc720\uc9c0<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fko-kr%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-50\">37%<\/p>\n<p>\ud5a5\ud6c4 1~2\ub144 \ub3d9\uc548\uc758 \ucd5c\uc6b0\uc120 \uacfc\uc81c\ub85c \u2018\uc0c8\ub85c\uc6b4 \ub610\ub294 \uae30\uc874 \uae30\uc220\uc744 \ud1b5\ud55c \uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\u2019\uc744 \uc190\uaf3d\uc740 CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<p>&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"mt-3\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ud234\uc758 \uc9c4\ud654<\/h3>\n<p>\ucd08\uae30 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ud234\uc740 \ub9e4\ub274\uc5bc\uc5d0 \uae30\ubc18\ud558\uc5ec \uc0ac\ub78c\uc774 \uc9c1\uc811 \uc785\ub825\ud574\uc57c \ud558\ub294 \uc218\uc791\uc5c5 \uc911\uc2ec\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ud6c4 \ub4f1\uc7a5\ud55c \ub514\uc9c0\ud138 \ud234\uc740 \ud39c\uacfc \uc885\uc774\ubcf4\ub2e4\ub294 \ud6a8\uc728\uc801\uc774\uace0 \uc811\uadfc\uc131\ub3c4 \uc88b\uc558\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \uc9c4\uc815\ud55c \uc0dd\uc0b0\uc131\uc758 \ub3c4\uc57d\uc740 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \uc911\ub300\ud55c \uc804\ud658\uc810\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ucc98\ub9ac \ubc0f \ubd84\uc11d \uac00\ub2a5\ud55c \ub370\uc774\ud130\uc758 \uc591\uc744 \ud68d\uae30\uc801\uc73c\ub85c \uc99d\uac00\uc2dc\ucf30\uace0 \uc0ac\ub78c\uc758 \uc624\ub958\ub97c \ucd5c\uc18c\ud654\ud558\uac70\ub098 \uc5c6\uc570\uc73c\ub85c\uc368 \uc815\ud655\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ucd5c\uc2e0 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \uac83\uc744 \ub354 \ube60\ub974\uac8c \ub354 \uc798 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-2&#8243; css=&#8221;.vc_custom_1752711146706{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ud0d0\uc0c9<\/p>\n<h2>\uace0\uae09 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uc8fc\uc694 \uae30\ub2a5<\/h2>\n<p>\uace0\uae09 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc744 \uc815\uc758\ud558\ub294 \uad6c\uc131 \uc694\uc18c\ub4e4\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \ucd5c\uc2e0 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uac16\ucdb0\uc57c \ud560 \ud544\uc218 \uae30\ub2a5\uacfc, \uc774\ub7ec\ud55c \uae30\ub2a5\uc774 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\ub97c \uacfc\uac70\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \uc27d\uac8c \ub9cc\ub4dc\ub294 \uc774\uc720\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uc744 \uc704\ud55c \uc2e4\uc2dc\uac04 \ubd84\uc11d<\/h3>\n<p>WFM \uc5ed\ub7c9\uc740 \ubcf4\uc720\ud55c \ub370\uc774\ud130\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ub354 \ube68\ub9ac \uc5bb\uace0, \uadf8 \ub370\uc774\ud130\uac00 \ub354 \uc644\uc804\ud558\uace0 \ud3ec\uad04\uc801\uc77c\uc218\ub85d, \ubcf4\ub2e4 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. AI \uae30\ubc18 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \ubd84\ub958\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uad00\ub9ac\uc790\uc640 \uc9c1\uc6d0 \ubaa8\ub450 \ubb38\uc81c\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc29\ub300\ud55c \uc591\uc758 \uac00\uc6a9 \ub370\uc774\ud130\ub294 \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uc744 \uc704\ud55c \uacac\uace0\ud55c \uae30\ubc18\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">AI \uae30\ubc18 \uc608\uce21<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\">\uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21<\/a>\uc740 \uc778\ud130\ub799\uc158\uc758 \uc591\uacfc \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 \uc6b0\uc120\uc73c\ub85c \uace0\ub824\ud558\uace0, \uadf8 \ub2e4\uc74c\uc73c\ub85c \uc9c1\uc6d0\uc758 \uc2a4\ud0ac, \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d, \uc9c1\uc6d0 \uc694\uad6c\uc0ac\ud56d\uc744 \uae30\ubc18\uc73c\ub85c AI\uac00 \ubd80\ubd84\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\uce21\uc740 \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc785\ub825\uc5d0 \uc0ac\uc6a9\ub418\ub294 \ub370\uc774\ud130\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0ac\uc6a9\ub418\ub294 \uae30\uc220\uacfc \ubaa8\ub378\uc758 \uc815\ud655\uc131\uc5d0 \ube44\ub840\ud569\ub2c8\ub2e4. AI\ub97c \uc0ac\uc6a9\ud558\uba74 \ubcf4\ub2e4 \uc815\ud655\ud55c \uc608\uce21\uc744 \ud1b5\ud574 \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uc801\uc808\ud55c \uc704\uce58\uc5d0\uc11c \uc815\ud655\ud55c \uc218\uce58\ub97c \uc190\uc27d\uac8c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\ucd5c\uc801\uc758 \uc9c1\uc6d0 \ubc30\uce58\ub97c \uc704\ud55c \uc77c\uc815 \uacc4\ud68d \uc790\ub3d9\ud654<\/h3>\n<p>\uc608\uce21\uc740 \uc778\uac04\uc758 \uac1c\uc785\uc774 \uac70\uc758 \ub610\ub294 \uc804\ud600 \ud544\uc694 \uc5c6\uc774, \ucd5c\uc801\ud654\ub41c \uc77c\uc815\uc744 \uc0dd\uc131\ud558\ub294 \ub370 \uc0ac\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub294 \uc77c\uc815 \uacc4\ud68d \uc791\uc131\uc744 \ub354 \uac04\ub2e8\ud558\uace0 \ube60\ub974\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc2a4\ud0ac\uacfc \uc5ed\ub7c9\uc744 \uad00\ub9ac\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \uc3df\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ubaa8\ub4e0 \uad00\ub828 \ubcc0\uc218\ub97c \uace0\ub824\ud558\uc5ec \ub354 \ud6a8\uc728\uc801\uc778 \uc77c\uc815\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\uc0c1\uc2dc \uc9c1\uc6d0 \uad00\ub9ac<\/h3>\n<p>\uc0c1\uc2dc \uc9c1\uc6d0 \uad00\ub9ac\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uad00\ub9ac\uc790\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \uac00\uc7a5 \uc911\uc694\ud55c \uae30\ub2a5 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc758 \uc5c5\ubb34 \ub0b4\uc6a9\uacfc \uc2dc\uac04\uc744 \ucd94\uc801\ud558\uace0, \uad00\ub9ac\uc790\ub294 \uc77c\uc815 \uc900\uc218 \uc5ec\ubd80\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uae09 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \uc5c5\ubb34\ub7c9 \uacc4\ud68d\uc744 \ud1b5\ud574 \ud734\uac00 \uad00\ub9ac\ub97c \uc9c0\uc6d0\ud558\ubbc0\ub85c, \ud2b9\uc815 \uc2dc\uac04\uc5d0 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \uc9c1\uc6d0\uc774 \uc790\ub9ac\ub97c \ube44\uc6b8\uc9c0, \uadf8\ub9ac\uace0 \uac00\uc6a9 \uc778\uc6d0\uc73c\ub85c \uc5c5\ubb34\ub7c9\uc744 \uac10\ub2f9\ud560 \uc218 \uc788\ub294\uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-3&#8243; css=&#8221;.vc_custom_1752711151968{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uad6c\ud604<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub3c4\uc785\uc758 \uc774\uc810<\/h2>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub3c4\uc785\uc758 \uc774\uc810, WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uc218\uc791\uc5c5\uc744 \uc904\uc774\uba74\uc11c \uc5c5\ubb34 \uacc4\ud68d\uc790\ub4e4\uc774 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ubc29\ubc95, \uadf8\ub9ac\uace0 \uadf8\uac83\uc774 \uc21c\uc774\uc775\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0, WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc65c \uadf8\ud1a0\ub85d \uc911\uc694\ud55c\uc9c0 \ub4f1\uc744 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\ubd80\uc11c \uc804\ubc18\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131 \ud5a5\uc0c1<\/h3>\n<p>\uc0ac\uc77c\ub85c\ud654\ub41c \uc6b4\uc601\uc740 \uc815\ubcf4 \ub610\ub294 \uc815\ubcf4 \uacf5\uc720\uc758 \ubd80\uc871\uc5d0\uc11c \ube44\ub86f\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \uc815\ubcf4\ub97c \ud558\ub098\uc758 \ub370\uc774\ud130 \uc18c\uc2a4\ub85c \ud1b5\ud569\ud558\uc5ec \uc870\uc9c1 \uc804\uccb4\uc758 \ub370\uc774\ud130 \ubb34\uacb0\uc131\uc744 \ud655\ubcf4\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \uc190\uc2e4\uc774\ub098 \uc911\ubcf5\uc740 \uc874\uc7ac\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacc4\ud68d \ub2f4\ub2f9\uc790\ub4e4\uc740 \ub354 \uc774\uc0c1 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uc5d0 \uc218\ub3d9\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc785\ub825\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \ud544\uc694\ud55c \uac00\uc2dc\uc131\uc744 \uc190\uc27d\uac8c \ud655\ubcf4\ud558\uace0 \ubcf4\ub2e4 \uc815\ud655\ud558\uac8c \uacc4\ud68d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6b4\uc601 \ud300\uc740 \uc2e4\uc2dc\uac04 \uc77c\uc77c \ubaa8\ub2c8\ud130\ub9c1\uc744 \ud1b5\ud574 \ucd5c\uc2e0 \ub370\uc774\ud130\ub97c \ud655\uc778\ud558\uba70 \uc11c\ube44\uc2a4 \uc218\uc900\uacfc \uac19\uc740 \uc8fc\uc694 KPI\ub97c \ucd5c\uc801\ud654\ud558\ub294 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uac8c \ub429\ub2c8\ub2e4. \uc77c\uc815 \uad00\ub9ac \ub2f4\ub2f9\uc790\ub294 \ucd5c\uc2e0 \ubc0f \ucd5c\uace0\uc758 \uc608\uce21 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc640 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc801\uc808\ud55c \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uace0, \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \ud544\uc694\ud55c \uc778\ub825\uc744 \uc801\uc808\ud558\uac8c \ubc30\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ubaa8\ub4e0 \uae30\ub2a5\uc740 \ubcc4\ub3c4\ub85c \uc81c\uacf5\ub418\ub294 \ucd94\uac00 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc, \uc804\uccb4 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc81c\ud488\uad70\uc5d0 \ub0b4\uc7a5\ub41c \uae30\ubcf8 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud1b5\ud574 \ub354\uc6b1 \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \ubcf4\ub2e4 \uc815\uc81c\ub41c \ub370\uc774\ud130\ub85c \ub354 \ub098\uc740 \uacb0\uacfc\ubb3c\uc744 \uc0dd\uc0b0\ud560 \uc218 \uc788\uc73c\uba70, \ub370\uc774\ud130 \ub3d9\uae30\ud654\uac00 \ud544\uc694\ud558\uc9c0 \uc54a\uc73c\ubbc0\ub85c \ud56d\uc0c1 \ucd5c\uc0c1\uc758 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fko-kr%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-50\">33%<\/p>\n<p>\uc6d0\ud65c\ud55c \uace0\uac1d \uc5ec\uc815 \uc81c\uacf5\uc744 \ubc29\ud574\ud558\ub294 \uc694\uc18c\ub85c \u2018\uc0ac\uc77c\ub85c\ud654\ub41c \ubd80\uc11c\u2019\ub97c \uc190\uaf3d\uc740 CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<p>&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"mt-3\">\uc9c1\uc6d0 \ub9cc\uc871\ub3c4 \ubc0f \uc720\uc9c0\uc728 \ud5a5\uc0c1<\/h3>\n<p>\uc6b0\uc218\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \uc804\ub7b5 \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34\ub97c \ub354 \uc27d\uac8c \ub9cc\ub4e4 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc9c1\uc6d0 \uac1c\uac1c\uc778\uc758 \uc0b6\uc758 \uc9c8\ub3c4 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 CX \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc2e0\uc758 \uc77c\uc815\uc744 \uad00\ub9ac\ud558\uace0 \uc2a4\ud0ac\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ub354 \ub9ce\uc740 \uc7ac\ub7c9\uc744 \ubd80\uc5ec\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc790\uc728\uc131 \uc99d\uac00\ub294 \uc0ac\uae30\ub97c \ub192\uc5ec \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0, \ucd5c\uace0\uc758 \uc778\uc7ac\ub97c \uc720\uce58 \ubc0f \uc720\uc9c0\ud558\uba70, \uc774\uc9c1\ub960\uc744 \ub0ae\ucd94\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uc81c \uc5ed\ud560\uc744 \ud558\uba74 \uadf8 \ud6a8\uacfc\ub294 \ucee8\ud0dd\uc13c\ud130 \uc804\ubc18\uc5d0\uc11c \uc5f0\uc1c4\uc801\uc73c\ub85c \ub098\ud0c0\ub0a9\ub2c8\ub2e4. \uacc4\ud68d \ub2f4\ub2f9\uc790\ub294 \ub354 \ub098\uc740 \ud234\uacfc \uacbd\ud5d8\uc744 \uae30\ubc18\uc73c\ub85c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc77c\ud558\uba70, \ub354 \ub098\uc740 \uc608\uce21\uc744 \ud1b5\ud574 \uae30\uc5c5, \uc0c1\ub2f4\uc0ac, \uace0\uac1d \ubaa8\ub450\uc758 \uc694\uad6c\uc5d0 \ubd80\ud569\ud558\ub294 \ub354 \ub098\uc740 \uc77c\uc815\uc744 \uc218\ub9bd\ud569\ub2c8\ub2e4. \uc774\ub294 \uc288\ud37c\ubc14\uc774\uc800\uc640 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \uba85\ud655\uc131\uacfc \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uba70, \uc0c1\ub2f4\uc0ac\ub294 \uc774\uc804\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uba74\uc11c\ub3c4 \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \ub204\ub9ac\uac8c \ub429\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \uc774 \ubaa8\ub4e0 \uac83\uc740 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9c0\uace0, \uacb0\uacfc\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubcf4\ub2e4 \ub098\uc740 \uc131\uacfc\ub97c \uac00\uc838\uc635\ub2c8\ub2e4.<\/p>\n<p>\uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub294 \ub450 \uac00\uc9c0 \uc774\uc720\uc5d0\uc11c \uc911\uc694\ud569\ub2c8\ub2e4. \uccab\uc9f8, \uc2e0\uaddc \uc9c1\uc6d0 \ucc44\uc6a9\uc740 \uae30\uc874 \uc9c1\uc6d0\uc744 \uc720\uc9c0\ud558\ub294 \uac83\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \ube44\uc6a9\uc774 \ub4ed\ub2c8\ub2e4. \uae08\uc804\uc801\uc778 \uce21\uba74\uc740 \ubb3c\ub860, \uc2dc\uac04\uacfc \uac19\uc740 \uc790\uc6d0 \uce21\uba74\uc5d0\uc11c \ubcf4\ub354\ub77c\ub3c4, \ub192\uc740 \uc774\uc9c1\ub960\ub85c \uc778\ud574 \uacc4\uc18d\ud574\uc11c \uc2e0\uaddc \uc9c1\uc6d0\uc744 \ucc44\uc6a9\ud558\ub294 \uac83\ubcf4\ub2e4\ub294 \ud604\uc7ac\uc758 \ud300\uc744 \uc720\uc9c0\ud558\uace0 \uad50\uc721\uacfc \uc131\uc7a5\uc744 \ud1b5\ud574 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \uac83\uc774 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc785\ub2c8\ub2e4. \ub458\uc9f8, \ud589\ubcf5\ud55c \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc774 \ub354\uc6b1 \ub192\uc2b5\ub2c8\ub2e4. \uc790\uc2e0\uc758 \uc5c5\ubb34\uc640 \uc9c1\uc5c5\uc5d0 \ub9cc\uc871\ud558\uace0 \uc18c\uc18d\uac10\uc744 \ub290\ub07c\ub294 \uc9c1\uc6d0\uc740 \uc5c5\ubb34\uc758 \ud488\uc9c8 \ub610\ud55c \ub192\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub294 \uae30\uc5c5 \uc218\uc775\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \uc90d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1749835857030{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \ub3c4\uc785 \uc0ac\ub840<\/h2>\n<p>Genesys\ub294 \uc5ec\ub7ec \uae30\uc5c5\uacfc \ud611\ub825\ud558\uba70 \ud574\ub2f9 \uae30\uc5c5\uc758 WFM \uc194\ub8e8\uc158\uc744 \uac1c\uc120\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uace0 \uc131\uacf5\uc744 \uac70\ub450\uace0 \uc788\ub294\uc9c0 \uac04\ub2e8\ud788 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\uc18c\ub9e4 \uc5c5\uacc4\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac<\/h3>\n<p>\uae00\ub85c\ubc8c \uc2a4\ud3ec\uce20 \uc758\ub958 \ubc0f \uc218\uc9d1\ud488 \ud68c\uc0ac\uc778 \ud30c\ub098\ud2f1\uc2a4(Fanatics)\ub294 &#8216;\uc560\uc2ac\ub9ac\ud2b8(athletes)&#8217;\ub77c\uace0 \ubd80\ub974\ub294 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub97c \uc804 \uc138\uacc4\uc801\uc73c\ub85c 1,000\uba85 \uc774\uc0c1 \uace0\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\uc5c5\uc740 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c \uc804\ud658\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac 1\uc778\ub2f9 \uc628\ubcf4\ub529 \uc2dc\uac04\uc744 2\uc77c \ub2e8\ucd95\ud558\uace0, \ub0b4\uc7a5\ub41c \ud559\uc2b5 \uae30\ub2a5\uc744 \ud1b5\ud574 IT \uad50\uc721 \uc2dc\uac04\uacfc \uc608\uc0b0\uc744 \uadf9\ub300\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc8fc\uac04 \uc5c5\ub370\uc774\ud2b8\uc640 \ud568\uaed8, \uc790\ub3d9\ud654 \ubc0f AI \uae30\ubc18 \uae30\ub2a5\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uc774\uba54\uc77c\ub85c \ud734\uac00 \ubc0f \uad50\ub300 \uadfc\ubb34 \ubcc0\uacbd\uc744 \uc694\uccad\ud558\ub294 \ub300\uc2e0, \uc9d1\uc5d0\uc11c \uc9c1\uc811 \uc77c\uacfc \uc0b6\uc5d0 \uad00\ub828\ub41c \uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4. \uc774 \uc678\uc5d0\ub3c4, \uc0ac\uc6a9\ub7c9\uc774 \uae09\uc99d\ud558\ub294 \uc2dc\uc810\uc744 \uc27d\uac8c \ud30c\uc545\ud558\uace0 \uc790\ub3d9\uc73c\ub85c \ub9ac\uc18c\uc2a4\ub97c \ud560\ub2f9\ud558\uc5ec \uc2a4\ud3ec\uce20 \ud32c\ub4e4\uc774 \ud544\uc694\ud560 \ub54c \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-stories\/fanatics\" target=\"\" rel=\"\">\uc804\uccb4 \uc0ac\ub840 \uc5f0\uad6c \uc77d\uae30<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"mt-3\">\uc758\ub8cc \uae30\uae30 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uc758 \uc6d0\ud65c\ud55c \uc778\ub825 \uad00\ub9ac<\/h3>\n<p>\uc885\ud569 \uc758\ub8cc \uae30\uae30 \uc11c\ube44\uc2a4 \ud68c\uc0ac\uc778 \uc5b4\ub311\ud2b8\ud5ec\uc2a4(AdaptHealth)\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 47\uac1c \uc8fc\uc5d0 \uac78\uccd0 4,500\uba85\uc758 \uc0c1\ub2f4\uc0ac\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud558\uba74\uc11c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc5d0 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\uae30\uac00 \uc5b4\ub824\uc6cc\uc84c\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc801\uc815 \uc778\ub825 \uc218\uc900 \ud655\ubcf4\uc640 \uac19\uc740 \ud575\uc2ec \uc5c5\ubb34\ub294 \uc218\uc791\uc5c5\uc5d0 \uc758\uc874\ud574\uc57c \ud588\uace0, \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uc5d0 \ubb3b\ud600 \uc788\ub294 \ub370\uc774\ud130\ub97c \uc77c\uc77c\uc774 \ucd94\ucd9c\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc778\ub825 \uc6b4\uc601 \ubc0f \uae30\ud0c0 \ubd84\uc57c\uc5d0\uc11c \ud604\uba85\ud55c \uc804\ub7b5\uc801 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub294 \uc815\ubcf4 \ud65c\uc6a9 \ub2a5\ub825 \ub610\ud55c \ubd80\uc871\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ubb38\uc81c\ub294 Genesys \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ub3c4\uc785\uc73c\ub85c \ube60\ub974\uac8c \ud574\uacb0\ub410\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac \uc5c5\ubb34\uac00 \uc790\ub3d9\ud654\ub418\uba74\uc11c \uc0c1\ub2f9\ud55c \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub9ac\uc18c\uc2a4 \uacc4\ud68d\uc758 \uc815\ud655\ub3c4\uac00 \ud5a5\uc0c1\ub418\uba74\uc11c \ub3c4\uc785 \uccab \ud574 \ub3d9\uc548, \ud1b5\ud654 \ud3ec\uae30\uc728\uc774 84% \uac10\uc18c\ud588\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc774\uc81c \uc2e4\uc2dc\uac04 \uc810\uc720\uc728, \uac10\uc131 \ubd84\uc11d, \ud1b5\ud654 \uae30\ub85d, \uc8fc\uc81c \ud30c\uc545 \ub4f1 \uc774\uc804\uc5d0\ub294 \ud655\ubcf4\ud560 \uc218 \uc5c6\uc5c8\ub358 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4. \uc77c\uc815 \uad00\ub9ac\uc5d0 \ub300\ud55c \ub354 \ub098\uc740 \uacb0\uc815\uc740 \ubb3c\ub860, \uc0c1\ub2f4\uc0ac\uc758 \uacbd\ub825 \ubc1c\uc804\uc744 \ub3d5\ub294 \ubcf4\ub2e4 \uc27d\uace0 \uccb4\uacc4\uc801\uc778 \uc0c1\ub2f4\uc0ac \ucf54\uce6d \ubc0f \uad50\uc721\ub3c4 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-stories\/adapthealth\" target=\"\" rel=\"\">\uc804\uccb4 \uc0ac\ub840 \uc5f0\uad6c \uc77d\uae30<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-4&#8243; css=&#8221;.vc_custom_1752711162623{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ucd5c\uc801\ud654<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc758 \uc120\ud0dd \ubc0f \ucd5c\uc801\ud654<\/h2>\n<p>\uc9c0\uae08\uae4c\uc9c0 \uc18c\uac1c\ud588\ub4ef, WFM \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uacbd\ud5d8 \ud300\uc740 \ubb3c\ub860, \ube44\uc988\ub2c8\uc2a4 \uc804\uccb4\uc5d0\ub3c4 \ub9ce\uc740 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uadc0\uc0ac\uac00 \ubcf4\uc720\ud55c \ud604\uc7ac\uc758 \uc194\ub8e8\uc158\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uc758 \ubaa8\ub4e0 \uc774\uc810\uc744 \ub204\ub9ac\uc9c0 \ubabb\ud558\uace0 \uc788\ub2e4\uba74 \uc774\uc81c\ub294 \uc194\ub8e8\uc158\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud574\uc57c \ud569\ub2c8\ub2e4. \uc2e0\uaddc \ub3c4\uc785 \ubc0f \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \uc704\ud574 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc0f \uacf5\uae09\uc5c5\uccb4\ub97c \ube44\uad50\ud560 \ub54c \ub2e4\uc74c \uc0ac\ud56d\uc744 \uace0\ub824\ud558\uc138\uc694.<\/p>\n<h3 class=\"mt-3\">WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ud1b5\ud569\ud574\uc57c \ud560 \uae30\ub2a5<\/h3>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc6d0\ud65c\ud558\uac8c \uc5f0\ub3d9\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc6b0\uc218\ud55c WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub77c\uba74 \ub2e4\uc74c\uacfc \uac19\uc740 \uc8fc\uc694 \uae30\ub2a5\uc744 \ud1b5\ud569\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc0ac\uc77c\ub85c\ud654\ub41c \ub370\uc774\ud130\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \ubaa8\ub4e0 \ubb38\uc81c\ub294 \uadc0\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc5d0 \ub0b4\uc7a5\ub41c WFM \ubc0f WEM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud1b5\ud574 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\">AI \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4<\/a><\/p>\n<p>\uac10\uc131 \ubd84\uc11d, \uc0c1\ub2f4\uc0ac \uacf5\uac10 \ubd84\uc11d, \uc8fc\uc81c \ud2b8\ub80c\ub4dc, \uc804\uccb4 \ud1b5\ud654 \uc694\uc57d, \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d\ud558\uc138\uc694. \uadf8\ub9ac\uace0 \uc774 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uc804\ud658\uc728\uc744 \uac1c\uc120\ud558\uace0, \ubd07\uacfc \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc758 \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \ucc98\ub9ac \uc2dc\uac04\uacfc \uc778\ud130\ub799\uc158 \ubcfc\ub968\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc2a4\ud0ac \ud5a5\uc0c1\uc744 \ub3c4\uc6b0\uba70, \uc774\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\uc640 WFM \uc2dc\uc2a4\ud15c\uc740 \ud2b9\uc815 \ubb38\uc758 \ucc98\ub9ac\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\ub97c \ud30c\uc545\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc778\ub825\uc744 \ubc30\uce58\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\">\ucf54\ud30c\uc77c\ub7ff<\/a><\/p>\n<p>\uc0c1\ub2f4\uc0ac\uc640 \uc288\ud37c\ubc14\uc774\uc800 \ubaa8\ub450\uc5d0\uac8c \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uacfc \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc138\uc694. \ucf54\ud30c\uc77c\ub7ff \uae30\ub2a5\uc740 \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ucee8\ud14d\uc2a4\ud2b8\uc640 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uc5ec \uc778\ud130\ub799\uc158\uc744 \uc548\ub0b4\ud558\uba70, \ubc88\uc5ed \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \ub2e4\uad6d\uc5b4 \ud300\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc0c1\ub2f4\uc0ac\ub4e4\uc774 \ub354 \uc801\uc740 \ub178\ub825\uc73c\ub85c \ub354 \uc9e7\uc740 \uc2dc\uac04\uc5d0 \ub354 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uac00 \uac1c\uac1c\uc778\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub0ae\ucda5\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc774 \uc0c1\ub2f4\uc0ac\ub97c \ub300\uccb4\ud558\ub294 \uac83\uc740 \uc544\ub2c8\uc9c0\ub9cc, \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc5ec \uc778\ub825 \ubd80\uc871 \ubb38\uc81c\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/quality-assurance-and-monitoring\">\ud488\uc9c8 \ubcf4\uc99d \ubc0f \uaddc\uc815 \uc900\uc218<\/a><\/p>\n<p>\uc778\ud130\ub799\uc158 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uccab \ud1b5\ud654 \ud574\uacb0\ub960\uacfc \uac19\uc740 \uc131\uacfc \uc9c0\ud45c\ub97c \uac1c\uc120\ud558\uc138\uc694. \ubaa8\ub4e0 \ucc44\ub110\uc758 \uc778\ud130\ub799\uc158\uc744 \uae30\ub85d\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc758 \uc18c\ub9ac(VoC) \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0, \uc131\uacfc \ud328\ud134\uc744 \uc2dd\ubcc4\ud558\uba70, \uc815\ud655\ud55c \ud3c9\uac00\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \ud3b8\ud5a5\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub354 \ub098\uc740 QA \uc808\ucc28\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uac00\uc7a5 \uc911\uc694\ud55c \uc131\uc7a5 \uc601\uc5ed\uc744 \uac1c\uc120\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc774 \ub192\uc544\uc9c0\uace0 \ub354 \ub9ce\uc740 \uc5ed\ud560\uc744 \uc218\ud589\ud558\uac8c \ub418\ubbc0\ub85c, \uc801\uc808\ud55c \uc778\ub825\uc744 \ub354 \uc27d\uace0 \uc720\uc5f0\ud558\uac8c \ubc30\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0 \uc54a\ub294 \uc2dc\uac04\uc5d0 \uad50\uc721\uc744 \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\">\uc9c1\uc6d0 \uc131\uacfc \ubc0f \uad00\ub9ac<\/a><\/p>\n<p>\uac1c\uc778 \ub9de\ucda4\ud615 \uc778\uc815\uc744 \ud1b5\ud574 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uace0 \uc9c1\uc6d0 \uc774\uc9c1\ub960\uc744 \uc904\uc774\uc138\uc694. AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac01 \uc0c1\ub2f4\uc0ac\uc758 \ud2b9\uc815 \uc9c0\uc2dd \ubc0f \uc2a4\ud0ac \uaca9\ucc28\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\uace0, \uc2a4\ucf54\uc5b4\uce74\ub4dc, \ub9ac\ub354\ubcf4\ub4dc, \ucf58\ud14c\uc2a4\ud2b8\uc640 \ud568\uaed8 \uac8c\uc784\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub3d9\uae30\ub97c \ubd80\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc9c1\uc6d0 \uc131\uacfc\ub294 \ud574\ub2f9 \uc9c0\ud45c\ub97c \uac8c\uc784\ud654\ud558\uc5ec \uc131\uacf5\uc5d0 \ub300\ud55c \ub354 \ud070 \uc778\uc13c\ud2f0\ube0c\ub97c \uc81c\uacf5\ud558\uace0 \uc131\uacf5 \uac00\ub2a5\uc131\uc744 \ub192\uc784\uc73c\ub85c\uc368 \uc77c\uc815 \ubc0f \uc2dc\uac04 \uc900\uc218\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fko-kr%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-50\">31%<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc774 \uc9c1\uba74\ud55c \uac00\uc7a5 \ud070 \uacfc\uc81c \uc911 \ud558\ub098\ub85c \uc774\uc9c1\ub960\uacfc \uac19\uc740 \u2018\uc778\ub825 \uad00\ub828 \ube44\uc6a9\u2019\uc744 \uaf3d\ub294 CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<p>&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h5 mt-2\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\">\ubd84\uc11d \ubc0f \ubcf4\uace0<\/a><\/p>\n<p>\uc911\uc559 \ud5c8\ube0c\uc5d0\uc11c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc9d1\uacc4\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130\uc758 \ud604\ud669\uacfc \ud6a8\uc728\uc131\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694. \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\ub97c \uc704\ud574 \uc778\ud130\ub799\uc158, \uc0c1\ub2f4\uc0ac \uc131\uacfc, \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc758 \ub370\uc774\ud130 \ubdf0\ub97c \ub9de\ucda4 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc774 \uc804\uccb4\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud50c\ub7ab\ud3fc\uc758 \uc77c\ubd80\uac00 \ub418\uba74 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc5f0\uad00\uc131\uc744 \ud30c\uc545\ud558\uace0 \uc9c0\uc2dd\uc744 \uc5bb\ub294 \uc77c\uc774 \ud6e8\uc52c \uc26c\uc6cc\uc9d1\ub2c8\ub2e4.<\/p>\n<p class=\"h5 mt-2\">\ubaa8\ubc14\uc77c \uc571<\/p>\n<p>\ubaa8\ubc14\uc77c \uc571\uacfc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud560 \ub54c, \ud544\uc694\ud55c \uc7a5\uc18c\uc5d0\uc11c, \ud544\uc694\ud55c \ubc29\uc2dd\uc73c\ub85c \uc77c\uc815\uc744 \uad00\ub9ac\ud558\ub85d \ud558\uc138\uc694. \ubaa8\ubc14\uc77c \uc571\uc740 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc77c\uc815 \uad00\ub9ac\uc5d0 \ub300\ud55c \ub354 \ud070 \ud1b5\uc81c\uad8c\uc744 \ubd80\uc5ec\ud558\uace0, \ucef4\ud4e8\ud130 \uc55e\uc5d0 \uc788\uc9c0 \uc54a\uc744 \ub54c\ub3c4 \uc790\uc2e0\uc758 \ud3b8\uc758\uc5d0 \ub530\ub77c \uc77c\uc815\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uc774\ub294 \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \uac1c\uc120\ud558\ub294 \ub610 \ub2e4\ub978 \uae38\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3 class=\"mt-3\">\uacf5\uae09\uc5c5\uccb4 \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud3c9\uac00 \ud301<\/h3>\n<p>\uba3c\uc800, \uacf5\uae09\uc5c5\uccb4\uac00 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc5d0 \ud544\uc694\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694. AI \uae30\ub2a5\uc774\ub098 \ud074\ub77c\uc6b0\ub4dc \ud638\uc2a4\ud305\uc774 \uc5c6\ub294, \uc2dc\ub300\uc5d0 \ub4a4\ucc98\uc9c4 \uc81c\ud488\uc744 \uc81c\uacf5\ud55c\ub2e4\uba74 \ud574\ub2f9 \uacf5\uae09\uc5c5\uccb4\ub294 \uacbd\uc7c1\uc5d0\uc11c \uc81c\uc678\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ubc1c\uc804\uc2dc\ud0a4\uace0\uc790 \ud558\ub294\uc9c0 \ucc28\ubd84\ud788 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. AI\ub294 \ub2e8\uc21c\ud788 WFM \uc601\uc5ed\ubfd0\ub9cc \uc544\ub2c8\ub77c \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uc801\uc6a9\ub429\ub2c8\ub2e4. \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \uc810\uc810 \ub354 \ub9ce\uc740 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\uace0 \uc788\uc73c\uba70, \uc0c1\ub2f4\uc0ac \ubc0f \uc288\ud37c\ubc14\uc774\uc800 \ucf54\ud30c\uc77c\ub7ff\uc740 \uc218\uc791\uc5c5\uc744 \uc904\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud2b8\ub80c\ub4dc\ub294 \uacc4\uc18d \uc774\uc5b4\uc9c8 \uc804\ub9dd\uc785\ub2c8\ub2e4. \uacf5\uae09\uc5c5\uccb4\uac00 \uc774\uc640 \uac19\uc740 \ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucdb0 \uadc0\uc0ac\uc758 WFM \uc5ed\ub7c9\uacfc \uad00\ud589\uc744 \uc7ac\uace0\ud558\uace0 \ubc1c\uc804\uc2dc\ud0a4\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc744\uc9c0, \uadc0\uc0ac\uac00 \ub2e8\uc21c\ud788 \ud2b8\ub80c\ub4dc\ub97c \ub530\ub77c\uac00\ub294 \uac83\uc744 \ub118\uc5b4 \uc2dc\uc7a5\uc744 \uc774\ub04c\ub3c4\ub85d \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n<p>\ud310\ub9e4 \uc804, \ud310\ub9e4 \uc911, \ud310\ub9e4 \ud6c4\uc5d0 \ub300\ud55c \uacf5\uae09\uc5c5\uccb4\uc758 \uc9c0\uc6d0 \uc635\uc158\ub3c4 \ud3c9\uac00\ud569\ub2c8\ub2e4. WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc628\uc804\ud558\uac8c \uad6c\ud604\ud558\uace0 \ud1b5\ud569\ud558\ub294 \uc791\uc5c5\uc774 \ucc98\uc74c\uc5d0\ub294 \ubcf5\uc7a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc131\uacf5\uc744 \uc9c0\uc6d0\ud558\ub294 \uacf5\uae09\uc5c5\uccb4\ub77c\uba74 \uc194\ub8e8\uc158\uc744 \uad6c\ud604 \ubc0f \ud1b5\ud569\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ubaa8\ub4e0 \ubb38\uc81c\ub97c \uc6d0\ud65c\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uace0 \uc2f6\ub2e4\uba74 \uc774\uc5d0 \ub300\ud55c \ud655\uc778\uc740 \ud544\uc218\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub370\ubaa8 \ubc0f \uccb4\ud5d8\ud310\uc744 \ud65c\uc6a9\ud558\ub294 \uac83\ub3c4 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4. \ub370\ubaa8\ub294 \uc801\uc5b4\ub3c4, \uacf5\uae09\uc5c5\uccb4 \uc8fc\ub3c4\ub85c \uc9c4\ud589\ub420 \uc218 \uc788\ub294 \uc635\uc158\uc774 \uc81c\uacf5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uccb4\ud5d8\ud310\uc744 \uc0ac\uc6a9\ud558\ub294 \ub3d9\uc548\uc5d0\ub294 \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c0\uc6d0\ubc1b\uc744 \uc218 \uc788\uc5b4\uc57c \ud558\uba70, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc811\uadfc\uc774 \uc9c0\ub098\uce58\uac8c \uc81c\ud55c\ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc2e4\uc81c \uc0ac\uc6a9 \ud658\uacbd\uc744 \uc9c1\uc811 \uacbd\ud5d8\ud574\uc57c \ud604\uba85\ud55c \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-5&#8243; css=&#8221;.vc_custom_1752711169893{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uacb0\ub860<\/p>\n<h2>\uc801\uc7ac\uc801\uc18c \uc778\ub825 \ubc30\uce58\ub85c \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc774\ub044\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h2>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc0ac\uc2e4\uc0c1 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc9c0\ub300\ud55c \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uc6b4\uc601 \ud6a8\uc728\uc131, \uc608\uce21 \uc815\ud655\uc131, \uc778\ub825 \ubc30\uce58 \ucd5c\uc801\ud654, \ube44\uc6a9 \uad00\ub9ac \ub4f1\uc744 \uac1c\uc120\ud558\uc5ec \ub354 \ub098\uc740 \uc758\uc0ac \uacb0\uc815\uc744 \uc774\ub04c\uace0, \uacc4\ud68d \uc218\ub9bd\uc744 \uac04\uc18c\ud654\ud558\uba70, \uc190\uc26c\uc6b4 \ud655\uc7a5\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ub3c4\uc785\ud558\uba74 \uc801\uc7ac\uc801\uc18c\uc5d0 \uc801\uc808\ud55c \uc778\ub825\uc744 \ubc30\uce58\ud558\uace0, \uc608\uc0c1\uce58 \ubabb\ud55c \uc778\ub825 \ubcc0\ub3d9\uc5d0\ub3c4 \uc27d\uac8c \ub300\ucc98\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc758 \ud5a5\uc0c1\uc740 \ubb3c\ub860, \uae30\uc5c5\uc758 \uc218\uc775\uae4c\uc9c0 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\uadc0\uc0ac\uc758 \ud604\uc7ac \uc194\ub8e8\uc158\uc774 \uc774\ub7ec\ud55c \ubaa8\ub4e0 \uc774\uc810\uacfc \ud61c\ud0dd\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? \uadf8\ub807\uc9c0 \uc54a\ub2e4\uba74 \uc9c0\uae08\uc774\uc57c\ub9d0\ub85c \ucd5c\ucca8\ub2e8 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uc804\ud658\ud560 \ub54c\uc785\ub2c8\ub2e4. \ub354 \uc774\uc0c1 \ub2a6\ucd94\uc9c0 \ub9c8\uc138\uc694.<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-6&#8243; css=&#8221;.vc_custom_1752711718534{margin-top: 3rem !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ub300\ud55c \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM)\uc640 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)\ub294 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub458\uc740 \uc11c\ub85c \ubc00\uc811\ud558\uac8c \uad00\ub828\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM)\uc740 \uc778\uc0ac \uad00\ub9ac \ubc0f \ud589\uc815 \uc5c5\ubb34\uc785\ub2c8\ub2e4. \uae30\ubcf8\uc801\uc73c\ub85c \uc801\uc808\ud55c \uc0ac\ub78c\uc774 \uc801\uc808\ud55c \uc2dc\uac04\uc5d0 \uc801\uc808\ud55c \uc790\ub9ac\uc5d0 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uc77c\uc815 \uacc4\ud68d \ubc0f \ucd9c\uacb0\uacfc \uac19\uc740 \uc0ac\ud56d\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)\ub294 \ub9ac\uc18c\uc2a4 \uad00\ub9ac, \uc131\uacfc \ubc0f \uacbd\ub825 \uac1c\ubc1c, \ud488\uc9c8 \ubc0f \uaddc\uc815 \uc900\uc218\ub97c \uc544\uc6b0\ub974\ub294 \ud3ec\uad04\uc801\uc778 \uc804\ub7b5\uc785\ub2c8\ub2e4. \ubcf4\ub2e4 \uae0d\uc815\uc801\uc778 \uc5c5\ubb34 \ud658\uacbd\uc744 \uc870\uc131\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc774 \ub354 \uc990\uac81\uac8c \uc5c5\ubb34\uc5d0 \ubab0\uc785\ud558\ub3c4\ub85d \ub9cc\ub4ed\ub2c8\ub2e4. \uc8fc\ub41c \ubaa9\uc801\uc740 \uc9c1\uc6d0 \ubcf5\uc9c0\uc640 \ub9ac\uc18c\uc2a4 \uad00\ub9ac\uc785\ub2c8\ub2e4. WFM\uc740 \ud3ec\uad04\uc801\uc778 WEM \uc804\ub7b5 \ubc0f \uc194\ub8e8\uc158\uc758 \uc77c\ubd80\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\ud604\uc73c\ub85c \uc778\ud55c ROI\ub294 \uc5b4\ub290 \uc815\ub3c4\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac01 \uae30\uc5c5\ub9c8\ub2e4 \ube44\uc988\ub2c8\uc2a4 \uc0c1\ud669\uacfc \ud2b9\uc815 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc635\uc158\uc774 \uc870\uae08\uc529 \ub2e4\ub974\uae30 \ub54c\ubb38\uc5d0 WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 ROI\ub97c \uc22b\uc790\ub098 \ube44\uc728\ub85c \ud2b9\uc815\ud558\uae30\ub294 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uadf8\ub7fc\uc5d0\ub3c4 \ubaa9\ud45c\ub85c \uc0bc\uc744 \uc218 \uc788\ub294 KPI\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc815\ud655\uc131, \uc900\uc218\uc728, \uc11c\ube44\uc2a4 \uc218\uc900, \uc810\uc720\uc728, \uc0c1\ub2f4\uc0ac \ud65c\uc6a9\ub3c4\ub97c \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uc9c0\ud45c\ub294 \uac1c\uc120\ub418\uc5b4\uc57c \ud558\uba70 \uc218\uc775\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\ubbc0\ub85c \ubc18\ub4dc\uc2dc \ucd94\uc801\ud574\uc57c \ud558\ub294 \uc911\uc694 \uc9c0\ud45c\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc5b4\ub5a4 \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc704\uc5d0\uc11c \uc18c\uac1c\ud55c &#8216;<a href=\"#main-1\">\uace0\uae09 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uc8fc\uc694 \uae30\ub2a5<\/a>&#8216;\uc744 \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc6b4\uc601 \ube44\uc6a9 \uc808\uac10\uc5d0 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc218\uc791\uc5c5\uc774 \uc904\uc5b4\ub4e4\uace0 \uc790\ub3d9\ud654\uac00 \ub9ce\uc544\uc9c0\uba74\uc11c \uad00\ub9ac \uc5c5\ubb34\uc5d0 \ud22c\uc785\ub418\ub294 \uc2dc\uac04\uacfc \uc790\uc6d0\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \ub610\ud55c, WFM\uc5d0 \ud544\uc694\ud55c \uc2dc\uc2a4\ud15c\uacfc \ud234\uc774 \uac10\uc18c\ud574 \ud504\ub85c\uc138\uc2a4\uac00 \uac04\uc18c\ud654\ub418\uace0 \uc2dc\uac04\uacfc \ub178\ub825\uc774 \uc808\uc57d\ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ubcf4\ub2e4 \uc815\ud655\ud55c \uc608\uce21\uc744 \ud1b5\ud574 \uc801\uc808\ud55c \uc778\ub825\uc744 \uc801\uc2dc\uc5d0 \ubc30\uce58\ud568\uc73c\ub85c\uc368 \ucd08\uacfc \uadfc\ubb34\uc640 \uadf8\ub85c \uc778\ud55c \ube44\uc6a9\uc774 \uc808\uac10\ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc774\uc9c1\ub960\uc744 \uc904\uc5ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4. \uc2e0\uaddc \uc9c1\uc6d0\uc744 \ucc44\uc6a9\ud558\uace0 \uc628\ubcf4\ub529\ud558\ub294 \uacfc\uc815\uc740 \ube44\uc6a9, \uc2dc\uac04, \ub178\ub825, \uc790\uc6d0 \uce21\uba74 \ubaa8\ub450\uc5d0\uc11c \uc2dc\uac04\uacfc \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4ed\ub2c8\ub2e4. \uc774\ubbf8 \ubcf4\uc720\ud55c \uc9c1\uc6d0\uc744 \uc720\uc9c0\ud558\uace0 \uac1c\uc120\ud558\ub294 \uac83\uc774 \ub354 \ud6a8\uc728\uc801\uc774\uace0 \ube44\uc6a9\ub3c4 \uc808\uac10\ub429\ub2c8\ub2e4. WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \uc720\uc5f0\ud55c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc870\uc131\ud558\uba74 \uc9c1\uc6d0\uc758 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c0\uace0 \uc0c1\ub2f4\uc0ac \uc774\ud0c8\uc774 \ucd5c\uc18c\ud654\ub429\ub2c8\ub2e4. \ub610\ud55c \ud65c\uc6a9 \uac00\ub2a5\ud55c \ubd84\uc11d \uae30\ub2a5\uc744 \ud1b5\ud574 \ud604\uc7ac \uc9c1\uc6d0\ub4e4\uc758 \uc131\uc7a5\uc744 \ub3d5\ub294 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc774\uace0 \ub9de\ucda4\ud654\ub41c \ucf54\uce6d\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4 \ud234 \ubc0f \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ub420 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-center-software\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a> \uc635\uc158\uc744 \uc120\ud0dd\ud558\uba74 WFM \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uae30\ub2a5\uc774 \uae30\ubcf8\uc73c\ub85c \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\ubbc0\ub85c \ubcc4\ub3c4\uc758 \ud1b5\ud569\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6d0\uaca9 \ud300\uc744 \uc704\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc0ac\uc6a9\uc73c\ub85c \uc5bb\ub294 \uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc0ac\ubb34\uc2e4 \ub0b4 \ud300\uc744 \uc704\ud55c WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uc774\uc810\uacfc \uc720\uc0ac\ud558\uc9c0\ub9cc, \uc6d0\uaca9 \ud300\uc744 \uc704\ud55c WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \u2018\uc6d0\uaca9 \ud300 \uad00\ub9ac\u2019\ub85c \uc778\ud55c \uc5b4\ub824\uc6c0\uc744 \ud574\uc18c\ud569\ub2c8\ub2e4. \uc801\uc808\ud55c \uc778\ub825 \ud655\ubcf4, \ud734\uac00 \uad00\ub9ac, \uadfc\ud0dc \uad00\ub9ac \ub4f1\uc740 \ud568\uaed8 \uc77c\ud558\ub294 \uc0ac\ub78c\ub4e4\uc744 \uc9c1\uc811 \ub300\uba74\ud560 \uc218 \uc5c6\uc744 \ub54c \ub354\uc6b1 \uc5b4\ub824\uc6cc\uc9d1\ub2c8\ub2e4. \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc774\ub97c \uc27d\uac8c \ud574\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub9ac\uc18c\uc2a4 \uc0b4\ud3b4\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .wpb_text_column:has(+ .wpb_text_column) { margin-bottom: 3rem; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } .pillar-nav-list .nav-list { padding: 0.5rem 1rem; position: relative; } .pillar-nav-list .nav-list.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-list.active .nav-item.nav-sub { font-weight: 500; } .pillar-nav-list .nav-list-sub { padding-left: 1rem; } .pillar-nav-list .nav-list-container { padding-left: 1.5rem; } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } .pillar-nav-list .nav-list-container .nav-list::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } .pillar-nav-list .nav-list-container .nav-list.active .progress { display: none; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } .pillar-nav-list:not(.sticky-nav):not(.hit-bottom) .nav-list-container .nav-list-0.active .progress, .pillar-nav-list.sticky-nav .nav-list-container .nav-list.active .progress { display: block; } .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } }\r 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r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-engagement\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-practical-guide-cover-image-ko.jpg.png\" height=\"240\" width=\"440\" alt=\"Modern workforce engagement practical guide cover image ko.jpg\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ucd5c\uc2e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/beyond.genesys.com\/explore\/video\/workforce-management-overview\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Workforce-management-overview.png\" height=\"464\" width=\"820\" alt=\"Workforce management overview\"><\/div><\/div><div class=\"col-12 col-md-7 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\uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>\uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uc2f6\uc73c\uc2e0\uac00\uc694? Genesys Cloud WFM \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \uc778\uc7ac\ub97c \uc720\uc9c0 \ubc0f \uad50\uc721\ud558\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/611685\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/611685\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"611685\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required 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value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field 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