{"id":608130,"date":"2025-12-11T21:54:09","date_gmt":"2025-12-12T05:54:09","guid":{"rendered":"https:\/\/www.genesys.com\/aicc-ai-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0"},"modified":"2025-12-11T21:58:47","modified_gmt":"2025-12-12T05:58:47","slug":"ai-contact-center","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/ai-contact-center","title":{"rendered":"AICC (AI \ucee8\ud0dd\uc13c\ud130)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AICC (AI \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158: \uc8fc\uc694 \uc774\uc810\uacfc \uc791\ub3d9 \ubc29\uc2dd<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;588041&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/6&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<ul class=\"nav-list nav-list-0\" data-group=\"0\">\n<li><a class=\"nav-item nav-main\" href=\"#main-0\" data-mce-href=\"#main-0\">\uc18c\uac1c<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-1\" data-group=\"1\">\n<li><a class=\"nav-item nav-main\" href=\"#main-1\" data-mce-href=\"#main-1\">\uae30\ubcf8 \uac1c\ub150<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-2\" data-group=\"2\">\n<li><a class=\"nav-item nav-main\" href=\"#main-2\" data-mce-href=\"#main-2\">\uc0b4\ud3b4\ubcf4\uae30<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-3\" data-group=\"3\">\n<li><a class=\"nav-item nav-main\" href=\"#main-3\" data-mce-href=\"#main-3\">\uad6c\ud604\ud558\uae30<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-4\" data-group=\"4\">\n<li><a class=\"nav-item nav-main\" href=\"#main-4\" data-mce-href=\"#main-4\">\ucd5c\uc801\ud654\ud558\uae30<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-5\" data-group=\"5\">\n<li><a class=\"nav-item nav-main\" href=\"#main-5\" data-mce-href=\"#main-5\">\uacb0\ub860<\/a><\/li>\n<\/ul>\n<ul class=\"nav-list nav-list-6\" data-group=\"6\">\n<li><a class=\"nav-item nav-main\" href=\"#main-6\" data-mce-href=\"#main-6\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc18c\uac1c<\/p>\n<h2>\uc18c\uac1c<\/h2>\n<p>\uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c \uac15\ub825\ud55c \ub3c4\uad6c\uc774\uba70, \ucee8\ud0dd\uc13c\ud130\ub3c4 \uc608\uc678\uac00 \uc544\ub2d9\ub2c8\ub2e4. AI\uac00 \uc810\uc810 \ub354 \ubcf4\ud3b8\uc801\uc774\uace0 \uc911\uc694\ud574\uc9c0\ub294 \ub9cc\ud07c, \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\uc640 \uc9c1\uc6d0\ub4e4\uc740 AI\uac00 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294\uc9c0 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. AI\uac00 \uc790\ub3d9\ud654, \uac1c\uc778\ud654, \uc608\uce21 \uae30\ubc18 \uc9c0\uc6d0\uc744 \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130\uc758 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ub192\uc77c \uc218 \uc788\ub294\uc9c0 \ud568\uaed8 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-1&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uae30\ubcf8 \uac1c\ub150<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\uc758 AI \uc774\ud574\ud558\uae30<\/h2>\n<p>\uc138\ubd80 \ub0b4\uc6a9\uc744 \uc0b4\ud3b4\ubcf4\uae30 \uc804\uc5d0, \uace0\uac1d \uc11c\ube44\uc2a4 \uc601\uc5ed\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5\uc774 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ub418\ub294\uc9c0 \uc774\ud574\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. AI \ucee8\ud0dd\uc13c\ud130\uac00 \ubb34\uc5c7\uc774\uace0 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130\uc640 \uc5b4\ub5bb\uac8c \ub2e4\ub978\uc9c0, \uadf8\ub9ac\uace0 \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ud575\uc2ec \uae30\uc220\uc740 \ubb34\uc5c7\uc778\uc9c0 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>AICC (AI \ucee8\ud0dd\uc13c\ud130)\ub780?<\/h3>\n<p>AICC (AI \ucee8\ud0dd\uc13c\ud130)\ub294 \uc778\uacf5\uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud574 \uae30\uc5c5\uc758 \uace0\uac1d \uc751\ub300 \ubc29\uc2dd\uc744 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4dc\ub294 \ud658\uacbd\uc785\ub2c8\ub2e4. \ucc57\ubd07, \uc74c\uc131 \ube44\uc11c, \uba38\uc2e0\ub7ec\ub2dd \uac19\uc740 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \ubb38\uc758 \ub300\uc751, \uc0c1\ub2f4 \uc5f0\uacb0, \ubb38\uc81c \ud574\uacb0\uc744 \ub354 \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3c4\uad6c\ub4e4\uc740 24\uc2dc\uac04 \uc6b4\uc601\ub420 \uc218 \uc788\uc5b4 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub294 \uace0\uac1d \ub300\ud654\ub97c \ubd84\uc11d\ud574 \ud328\ud134\uc744 \ud30c\uc545\ud558\uace0 \ub354 \ub098\uc740 \ud574\uacb0 \ubc29\uc548\uc744 \uc81c\uc548\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ub9ac\ub354\uc5d0\uac8c \ub354 \ud6a8\uc728\uc801\uc778 \ud300 \uc6b4\uc601, \ub354 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8, \ub354 \ub0ae\uc740 \uc6b4\uc601 \ube44\uc6a9\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc0ac\ub78c \uc911\uc2ec\uc758 \uc0c1\ub2f4\uc5d0 AI \uae30\ubc18 \uc2a4\ub9c8\ud2b8 \uc9c0\uc6d0\uc744 \uc870\ud569\ud558\uba74, \uae30\uc5c5\uc740 \uace0\uac1d\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uace0\ud488\uc9c8 \uc11c\ube44\uc2a4\ub97c \uc720\uc9c0\ud558\uba74\uc11c\ub3c4 \uc131\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>AICC (AI \ucee8\ud0dd\uc13c\ud130)\ub97c \uad6c\uc131\ud558\ub294 \ud575\uc2ec \uae30\uc220<\/h3>\n<p>\uc778\uacf5\uc9c0\ub2a5\uc740 \ud558\ub098\uc758 \uae30\uc220\uc774 \uc544\ub2c8\ub77c, \uac01\uae30 \ub2e4\ub978 \uae30\ub2a5\uc744 \uc218\ud589\ud558\ub294 \ub2e4\uc591\ud55c AI \uae30\uc220\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4>\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/h4>\n<p>\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\ub294 \ucef4\ud4e8\ud130\uac00 \uc0ac\ub78c\uc758 \uc5b8\uc5b4\ub97c \uc774\ud574\ud558\uace0 \ubc18\uc751\ud558\ub3c4\ub85d \ub3d5\ub294 AI \uae30\uc220\uc785\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\ub294 NLP\uac00 \ucc57\ubd07, \uc74c\uc131 \ube44\uc11c, \uac10\uc815 \ubd84\uc11d \uac19\uc740 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ub9d0\ud558\uac70\ub098 \uc785\ub825\ud55c \ub0b4\uc6a9\uc744 \uc77d\uace0, \ub4e3\uace0, \uc774\ud574\ud574 \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, NLP\ub294 \ucc57\ubd07\uc774 \uace0\uac1d \uc9c8\ubb38\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud574 \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uc2dc\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub9d0\ud55c \ub0b4\uc6a9\uc744 \uae30\ubc18\uc73c\ub85c \uc801\uc808\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ud560 \uc218\ub3c4 \uc788\uace0, \uace0\uac1d\uc774 \ud654\uac00 \ub09c \uc0c1\ud0dc\uc778\uc9c0 \uac10\uc815\uc744 \ud30c\uc545\ud574 \ube60\ub974\uac8c \ub300\uc751\ud558\ub3c4\ub85d \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>NLP\ub294 \ube60\ub978 \uc9c0\uc6d0, \uc2a4\ub9c8\ud2b8\ud55c \uc790\ub3d9\ud654, \uace0\uac1d \ub2c8\uc988\uc5d0 \ub300\ud55c \uae4a\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud574 \ub354\uc6b1 \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. NLP\ub294 \ub300\ud654\ud615 AI\ub97c \uad6c\uc131\ud558\ub294 \ud575\uc2ec \uc694\uc18c \uc911 \ud558\ub098\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<h4>\uba38\uc2e0\ub7ec\ub2dd\uacfc \ub525\ub7ec\ub2dd<\/h4>\n<p>\uba38\uc2e0\ub7ec\ub2dd\uc740 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc5b4\ub5a4 \uc9c8\ubb38\uc774 \uc790\uc8fc \ub4f1\uc7a5\ud558\ub294\uc9c0, \uc5b4\ub5a4 \ub2f5\ubcc0\uc774 \ubb38\uc81c \ud574\uacb0\uc5d0 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778\uc9c0 \uac19\uc740 \ud328\ud134\uc744 \ud559\uc2b5\ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. \ub525\ub7ec\ub2dd\uc740 \uc774\ubcf4\ub2e4 \ub354 \ubc1c\uc804\ub41c \ud615\ud0dc\ub85c, \uc778\uac04\uc758 \ub1cc \uad6c\uc870\ub97c \ubaa8\ubc29\ud574 \uc74c\uc131, \ud14d\uc2a4\ud2b8, \uac10\uc815\ucc98\ub7fc \ubcf5\uc7a1\ud55c \uc815\ubcf4\ub97c \uc774\ud574\ud558\ub294 \ub370 \uac15\uc810\uc744 \uac16\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \uae30\uc220\ub4e4\uc774 \uc2a4\ub9c8\ud2b8 \ucc57\ubd07, \uc74c\uc131 \uc778\uc2dd, \uc608\uce21 \uae30\ub2a5 \ub4f1\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubb38\uc758 \uc774\uc720\ub97c \uc608\uce21\ud558\uac70\ub098 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uac00\uc7a5 \uc801\uc808\ud55c \uc751\ub2f5\uc744 \ucd94\ucc9c\ud574 \uc8fc\uace0, \ubb38\uc81c\uac00 \ucee4\uc9c0\uae30 \uc804\uc5d0 \uc704\ud5d8 \uc2e0\ud638\ub97c \ud3ec\ucc29\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d \ub354 \ub9ce\uc740 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \ud559\uc2b5\ud558\uba70 \uc131\ub2a5\uc774 \uacc4\uc18d \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub85c\uc368 \ube60\ub978 \ubb38\uc81c \ud574\uacb0, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uac15\ud654, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc740 \ubb3c\ub860 \ube44\uc6a9 \uc808\uac10\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131 \uac1c\uc120\uae4c\uc9c0 \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba38\uc2e0\ub7ec\ub2dd \uc5ed\uc2dc \ub300\ud654\ud615 AI\ub97c \uad6c\uc131\ud558\ub294 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">64%<\/p>\n<p>\uc18c\ube44\uc790\ub4e4\uc740 \uc55e\uc73c\ub85c 2~3\ub144 \ub3d9\uc548 AI\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uacfc \uc18d\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uac83\uc774\ub77c\uace0 \ubbff\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d Genesys, 2025<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>\uc74c\uc131 \ubc0f \uac10\uc815 \ubd84\uc11d<\/h4>\n<p>\uc74c\uc131 \ubd84\uc11d\uacfc \uac10\uc815 \ubd84\uc11d\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \uace0\uac1d \ub300\ud654\ub97c \ub354 \uae4a\uc774 \uc774\ud574\ud558\ub3c4\ub85d \ub3d5\ub294 AI \uae30\uc220\uc785\ub2c8\ub2e4. \uc74c\uc131 \ubd84\uc11d\uc740 \uace0\uac1d\uc774 \ub9d0\ud55c \ub0b4\uc6a9\uc744 \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658\ud574 \uc2dc\uc2a4\ud15c\uc774 \ucc98\ub9ac\ud560 \uc218 \uc788\uac8c \ud558\uace0, \uac10\uc815 \ubd84\uc11d\uc740 \uace0\uac1d\uc758 \ub9d0\ud22c\u00b7\ub2e8\uc5b4\u00b7\uac10\uc815 \uc2e0\ud638\ub97c \ud30c\uc545\ud574 \ud604\uc7ac \uc0c1\ud0dc\ub97c \uc774\ud574\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ub450 \uae30\uc220\uc744 \ud568\uaed8 \ud65c\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ube60\ub974\uace0 \uacf5\uac10 \uc788\uac8c \ub300\uc751\ud560 \uc218 \uc788\uace0, \uad00\ub9ac\uc790\ub4e4\uc740 \uace0\uac1d \uac10\uc815, \uc0c1\ub2f4 \ud488\uc9c8, \uc0c1\ub2f4\uc0ac \uc131\uacfc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ub354 \ub098\uc740 \uc11c\ube44\uc2a4, \ube60\ub978 \ubb38\uc81c \ud574\uacb0, \ub354 \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub85c \uc774\uc5b4\uc9c0\uba70, \uc774\ub294 \uace0\uac1d \uc911\uc2ec \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \uc704\ud55c \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n<h4>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c<\/h4>\n<p>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c\uc740 AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\ub098 \ub9ac\uc18c\uc2a4\ub97c \uc790\ub3d9 \ub9e4\uce6d\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc694\uad6c, \uc774\uc804 \uc0c1\ud638\uc791\uc6a9, \uc0c1\ub2f4\uc0ac \uc5ed\ub7c9, \uc2ec\uc9c0\uc5b4 \uace0\uac1d \uac10\uc815\uae4c\uc9c0 \ubd84\uc11d\ud574 \uac00\uc7a5 \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \ud1b5\ud574 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0, \uccab \ubc88\uc9f8 \uc811\uc810\uc5d0\uc11c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uac00\ub2a5\uc131\uc744 \ub192\uc774\uba70, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud569\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc740 \uc778\ub825 \ud65c\uc6a9\ub3c4\ub97c \ub192\uc774\uace0, \ub354 \ube60\ub978 \uc9c0\uc6d0\uacfc \ub9e4\ub044\ub7ec\uc6b4 \uace0\uac1d\u00b7\uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h4>\uc5d0\uc774\uc804\ud2f1 AI<\/h4>\n<p>\uc5d0\uc774\uc804\ud2f1 AI\ub294 \ucd5c\uc18c\ud55c\uc758 \uc778\uac04 \uac1c\uc785\uc73c\ub85c \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \uc790\uc728\uc801\uc73c\ub85c \ud589\ub3d9\ud560 \uc218 \uc788\ub294 AI\uc785\ub2c8\ub2e4. \uc0c1\ud638\uc791\uc6a9\uc744 \ubc18\ubcf5\ud558\uba70 \ud559\uc2b5\ud558\uace0, \uc0c1\ud669\uacfc \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc804\ub7b5\uc744 \uc2a4\uc2a4\ub85c \uc870\uc815\ud558\uba70 \uacb0\uacfc\ub97c \uacc4\uc18d \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2e4\uc81c \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc815\ud574\uc9c4 \uacbd\ub85c\uc5d0\ub9cc \uc758\uc874\ud558\uc9c0 \uc54a\uace0 \ub3d9\uc801\uc778 \ubb38\uc81c\ub97c \ub2a5\ub3d9\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc790\uc728\uc131\uc740 \uc751\ub2f5 \uc18d\ub3c4\ub97c \uac1c\uc120\ud558\uace0, \uc0ac\ub78c\uc758 \uc2e4\uc218\ub97c \uc904\uc774\uba70, \uace0\uac1d\uc5d0\uac8c \uc801\uc2dc\uc5d0 \ud544\uc694\ud55c \uc870\uce58\ub97c \uc81c\uacf5\ud574 \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.<\/p>\n<h3>\uc804\ud1b5\uc801\uc778 \ucee8\ud0dd\uc13c\ud130\uc640 AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130\uc758 \ucc28\uc774<\/h3>\n<p>\uc804\ud1b5\uc801\uc778 \ucee8\ud0dd\uc13c\ud130\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc804\ud654, \uc774\uba54\uc77c, \ucc44\ud305\uc744 \uc9c1\uc811 \ucc98\ub9ac\ud558\uba70 \uae30\ubcf8\uc801\uc778 \uc2dc\uc2a4\ud15c\uacfc \uace0\uc815\ub41c \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc8fc\ub85c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ubc18\uba74 AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130\ub294 \ucc57\ubd07, \uc74c\uc131 \uc778\uc2dd, \uba38\uc2e0\ub7ec\ub2dd \uac19\uc740 \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \ub2e4\uc591\ud55c \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4. AI\ub294 \ubc18\ubcf5 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \uace0\uac1d \uac10\uc815\uc744 \ud30c\uc545\ud558\uba70, \ubb38\uc81c\ub97c \ub354 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc2e4\uc2dc\uac04 \uc131\uacfc \ub370\uc774\ud130\uc640 \uace0\uac1d \ud2b8\ub80c\ub4dc\ub97c \uc81c\uacf5\ud574 \ub354 \uc815\uad50\ud55c \uc6b4\uc601 \uad00\ub9ac\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uae30\uc874 \ubc29\uc2dd\uc740 \uc18d\ub3c4\uc640 \ube44\uc6a9 \uba74\uc5d0\uc11c \ud55c\uacc4\uac00 \uc788\uc9c0\ub9cc, AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130\ub294 \ub354 \ube60\ub978 \uc751\ub2f5, \ub192\uc740 \uac1c\uc778\ud654, \ub6f0\uc5b4\ub09c \ud6a8\uc728\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \ub9cc\uc871\uc744 \uc720\uc9c0\ud558\uba74\uc11c\ub3c4 \uc131\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d \uc11c\ube44\uc2a4 AI\uc5d0 \ub300\ud55c \ud754\ud55c \uc624\ud574<\/h3>\n<p>\uc77c\ubd80\ub294 AI\uac00 \uc0c1\ub2f4\uc0ac\ub97c \ub300\uccb4\ud55c\ub2e4\uace0 \uc0dd\uac01\ud558\uc9c0\ub9cc, \uc2e4\uc81c\ub85c\ub294 \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \uac71\uc815\ud558\ub294 \ub300\ud45c\uc801\uc778 \uc624\ud574\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. AI\ub294 \uc0ac\ub78c\uc758 \uc77c\uc744 \ub300\uc2e0\ud558\uae30\ubcf4\ub2e4, \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc744 \uc9c0\uc6d0\ud558\ub294 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\uac00 \uac1c\uc778\ud654\ub41c \uc751\ub300\ub97c \uc81c\uacf5\ud558\uae30 \uc5b4\ub835\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \uacbd\uc6b0\ub3c4 \uc788\uc9c0\ub9cc, \ucd5c\uc2e0 \uae30\uc220\uc740 \ub9d0\ud22c\u00b7\uc5b8\uc5b4\u00b7\uac10\uc815\uae4c\uc9c0 \uc774\ud574\ud574 \ub354 \ub9de\ucda4\ud615 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI\uac00 \ubcf5\uc7a1\ud558\uac70\ub098 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e0\ub2e4\ub294 \uc778\uc2dd\ub3c4 \uc788\uc9c0\ub9cc, \uc2e4\uc81c\ub85c\ub294 \uc27d\uac8c \ub3c4\uc785\ud560 \uc218 \uc788\uace0 \ud6a8\uc728\uc801\uc778 \uc194\ub8e8\uc158\uc774 \ub9ce\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 AI\ub97c \uc2eb\uc5b4\ud560 \uac83\uc774\ub77c\ub294 \uc624\ud574\ub3c4 \uc788\uc9c0\ub9cc, \ub9ce\uc740 \uace0\uac1d\ub4e4\uc774 \ube60\ub978 \ub2f5\ubcc0\uacfc 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc120\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p>\uacb0\uad6d \uc62c\ubc14\ub974\uac8c \ud65c\uc6a9\ud558\uba74 AI\ub294 \uc0c1\ub2f4\uc0ac\uac00 \ub354 \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc77c\ud558\ub3c4\ub85d \ub3d5\uace0, \ubaa8\ub4e0 \uc0ac\ub78c\uc5d0\uac8c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc758 \ud575\uc2ec \uc774\uc810<\/h2>\n<p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI\ub97c \ud65c\uc6a9\ud574\uc57c \ud558\ub294 \uc774\uc720\ub294 \ubd84\uba85\ud569\ub2c8\ub2e4. AI\ub294 \ub2e4\ub978 \uae30\uc220\ub85c\ub294 \uc5bb\uae30 \uc5b4\ub824\uc6b4 \ub2e4\uc591\ud55c \uc774\uc810\uc744 \uc81c\uacf5\ud558\uba70, \uc55e\uc73c\ub85c\uc758 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<h3>\ud6a8\uc728\uc131 \ud5a5\uc0c1\uacfc \ube44\uc6a9 \uc808\uac10<\/h3>\n<p>AI\ub294 \ubc18\ubcf5\uc801\uc778 \uc9c8\ubb38 \uc751\ub2f5, \uc0c1\ub2f4 \uc5f0\uacb0, \uae30\ub85d \uc5c5\ub370\uc774\ud2b8 \uac19\uc740 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \ucc57\ubd07\uacfc \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 24\uc2dc\uac04 \uace0\uac1d \uc694\uad6c\ub97c \ucc98\ub9ac\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ubcf5\uc7a1\ud55c \ubb38\uc758\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI\ub294 \ub2f5\ubcc0 \ucd94\ucc9c, \uace0\uac1d \uac10\uc815 \ubd84\uc11d, \ub2e4\uc74c \ub2e8\uacc4 \uc608\uce21 \ub4f1\uc744 \uc81c\uacf5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \ub354 \ube60\ub974\uac8c \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8 \uacb0\uacfc \ud1b5\ud654 \uc2dc\uac04 \ub2e8\ucd95, \uc7ac\ubb38\uc758 \uac10\uc18c, \uc778\ub825 \ud65c\uc6a9 \ucd5c\uc801\ud654\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ub354 \uc801\uc740 \uc778\ub825\uc73c\ub85c\ub3c4 \ub354 \ub192\uc740 \ud488\uc9c8\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4 \ube44\uc6a9 \uc808\uac10\uc740 \ubb3c\ub860 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uae4c\uc9c0 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d \uc751\ub300\uc758 \uc815\ud655\uc131\uacfc \uc77c\uad00\uc131 \uac15\ud654<\/h3>\n<p>AI\ub294 \ub370\uc774\ud130\uc640 \uaddc\uce59 \uae30\ubc18\uc73c\ub85c \ud56d\uc0c1 \uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucc57\ubd07\uacfc \uac00\uc0c1 \ube44\uc11c\ub294 \uba85\ud655\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc744 \ub530\ub77c \uc0ac\ub78c\uc774 \uc2e4\uc218\ud558\uac70\ub098 \uc815\ubcf4\ub97c \ub193\uce60 \uac00\ub2a5\uc131\uc744 \uc904\uc785\ub2c8\ub2e4. \ub610\ud55c AI\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \ucd94\ucc9c\ud574 \uc2e4\uc218\ub97c \uc608\ubc29\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac10\uc815 \ubd84\uc11d\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uc801\uc808\ud55c \ud1a4\uc73c\ub85c \ub300\uc751\ud558\ub3c4\ub85d \ub3d5\uace0, AI\ub294 \uacfc\uac70 \ub370\uc774\ud130\ub97c \ud559\uc2b5\ud558\uba70 \uc9c0\uc18d\uc801\uc73c\ub85c \ud488\uc9c8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc77c\uad00\uc131\uc740 \uc2e0\ub8b0\ub97c \ub192\uc774\uace0, \uace0\uac1d\uc774 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud574 \uc804\uccb4 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc9c0\ub2a5\ud615 \uc9c0\uc6d0\uc744 \ud1b5\ud55c \uc0c1\ub2f4\uc0ac \ubc88\uc544\uc6c3 \uac10\uc18c<\/h3>\n<p>AI\ub294 \ubc18\ubcf5\uc801\uc774\uac70\ub098 \uc2a4\ud2b8\ub808\uc2a4\uac00 \ub9ce\uc740 \uc5c5\ubb34\ub97c \ub300\uc2e0 \ucc98\ub9ac\ud574 \uc0c1\ub2f4\uc0ac \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0, \uc0c1\ub2f4\uc0ac\uac00 \ub354 \uc758\ubbf8 \uc788\ub294 \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ub2f5\ubcc0 \ucd94\ucc9c, \ud1b5\ud654 \uc694\uc57d, \uc9c0\uc2dd \uc548\ub0b4 \uac19\uc740 \ub3c4\uad6c\ub294 \uc0c1\ub2f4\uc0ac\uac00 \ub354 \ube60\ub974\uace0 \uc790\uc2e0\uac10 \uc788\uac8c \ub300\uc751\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI\ub294 \uace0\uac1d\uc774 \ubd88\ub9cc\uc744 \ud45c\ucd9c\ud560 \ub54c \uc774\ub97c \uac10\uc9c0\ud574 \uad00\ub9ac\uc790\uc5d0\uac8c \uc54c\ub9ac\uac70\ub098 \uc801\uc808\ud55c \ub300\uc751 \ud301\uc744 \uc81c\uc2dc\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucc57\ubd07\uc774 \ub2e8\uc21c \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uba74\uc11c \uc0c1\ub2f4\uc0ac\uac00 \uac10\ub2f9\ud574\uc57c \ud558\ub294 \ubc18\ubcf5 \uc5c5\ubb34\uac00 \uc904\uc5b4\ub4e4\uc5b4, \ub354 \uc9e7\uc740 \uadfc\ubb34 \uc2dc\uac04, \uc2e4\uc218 \uac10\uc18c, \uc2a4\ud2b8\ub808\uc2a4 \uc644\ud654\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. AI\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc740 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ub192\uc740 \ud1b5\uc81c\uac10\uacfc \ub3d9\uae30\ubd80\uc5ec\ub97c \ub290\ub07c\uba70, \ub354 \uc88b\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">47%<\/p>\n<p>CX \ub9ac\ub354\uc758 47%\ub294 \uc0c8\ub85c\uc6b4 \uae30\uc220 \ub3c4\uc785 \ub610\ub294 \uae30\uc874 \uae30\uc220 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \uac83\uc774 \ud5a5\ud6c4 1~2\ub144\uac04 \uc870\uc9c1\uc758 \uac00\uc7a5 \uc911\uc694\ud55c CX \uc804\ub7b5 \uacfc\uc81c\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d Genesys, 2025<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\ud5a5\uc0c1\ub41c FCR(\uccab \uc811\uc810 \ud574\uacb0)<\/h3>\n<p>\uc2a4\ub9c8\ud2b8 \ucc57\ubd07\uacfc \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc0ac\ub78c\uc5d0\uac8c \uc5f0\uacb0\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub418\ub294 \ub2e8\uc21c \ubb38\uc758\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0\uc5d0\ub294 \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305 \uac19\uc740 AI \ub3c4\uad6c\uac00 \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uace0\uac1d\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub294 \uc0c1\ub2f4 \uc911 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc801\uc808\ud55c \ub2f5\ubcc0\uc774\ub098 \ub2e4\uc74c \ub2e8\uacc4\uae4c\uc9c0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uc548\ud569\ub2c8\ub2e4. \uacfc\uac70 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \ub300\ud654\ub97c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\ub04c\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc7ac\ubb38\uc758\uac00 \uc904\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \ub192\uc544\uc9c0\uba70, \ucee8\ud0dd\uc13c\ud130\uc758 \ud6a8\uc728\uc131\uacfc \uc751\ub300 \ud488\uc9c8\uc774 \uac15\ud654\ub429\ub2c8\ub2e4.<\/p>\n<h3>24\/7 \uc9c0\uc6d0\uacfc \uc190\uc26c\uc6b4 \ud655\uc7a5\uc131<\/h3>\n<p>\ucc57\ubd07\uacfc \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5c5\ubb34 \uc2dc\uac04 \uc678\uc5d0\ub3c4 \uc5b8\uc81c\ub4e0 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc26c\uac70\ub098 \uad50\ub300\ud560 \ud544\uc694\uac00 \uc5c6\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d\uc740 \ub0ae\uc774\ub4e0 \ubc24\uc774\ub4e0 \uc989\uc2dc \ub3c4\uc6c0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uc5c5\ubb34\ub7c9\uc774 \uae09\uaca9\ud788 \uc99d\uac00\ud558\ub294 \uc2dc\uae30\uc5d0\ub3c4 \ud655\uc7a5\uc774 \uc27d\uc2b5\ub2c8\ub2e4. \uc784\uc2dc \uc778\ub825\uc744 \ucc44\uc6a9\ud558\ub294 \ub300\uc2e0 AI\ub97c \ud65c\uc6a9\ud574 \ub354 \ub9ce\uc740 \ub300\ud654\ub97c \ub3d9\uc2dc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uba85\uc808, \uc2e0\uc81c\ud488 \ucd9c\uc2dc, \uc11c\ube44\uc2a4 \uc7a5\uc560 \uc0c1\ud669\uc5d0\uc11c \ud2b9\ud788 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub97c \ub3c4\uc785\ud558\uba74 \uc5b8\uc81c\ub4e0 \ub354 \ub9ce\uc740 \uace0\uac1d\uc744 \ud488\uc9c8 \uc800\ud558 \uc5c6\uc774 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc5b4 \uc11c\ube44\uc2a4\uc758 \uc2e0\ub8b0\uc131\uacfc \uc720\uc5f0\uc131, \ube44\uc6a9 \ud6a8\uc728\uc131\uc774 \ubaa8\ub450 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<h3>\ub9e4\ucd9c \uc99d\ub300 \ud6a8\uacfc<\/h3>\n<p>AI\ub294 \uace0\uac1d\uc774 \ub193\uce58\uae30 \uc26c\uc6b4 \uad6c\ub9e4 \uae30\ud68c\ub97c \ubc1c\uacac\ud574 \uc0c8\ub85c\uc6b4 \ub9e4\ucd9c\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uace0\uac1d\uc774 \ucc3e\ub294 \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4 \uc548\ub0b4\ub294 \ubb3c\ub860, \uad6c\ub9e4 \ub0b4\uc5ed\uc744 \uae30\ubc18\uc73c\ub85c \ud55c \uc5c5\uc140\ub9c1\u00b7\ud06c\ub85c\uc2a4\uc140\ub9c1\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ud56d\uacf5\uc0ac \uace0\uac1d\uc774 \uc218\ud558\ubb3c \uaddc\uc815\uc744 \uac80\uc0c9\ud558\uba74 \ucc57\ubd07\uc774\ub098 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uae30\ub0b4 \ubc18\uc785 \ud5c8\uc6a9\ub7c9\uc744 \ucd08\uacfc\ud560 \uacbd\uc6b0 \uc704\ud0c1 \uc218\ud558\ubb3c \uad6c\ub9e4 \uc635\uc158\uc744 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_row_inner el_id=&#8221;main-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc0b4\ud3b4\ubcf4\uae30<\/p>\n<h2>\ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \uae30\ubc18 \uac1c\uc778\ud654<\/h2>\n<p>\uc624\ub298\ub0a0 \uace0\uac1d\uc740 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. AI\ub294 \ucee8\ud0dd\uc13c\ud130\uac00 \uc774\ub7f0 \uae30\ub300\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \ub3d5\ub294 \ud575\uc2ec \ub3c4\uad6c\uc785\ub2c8\ub2e4.<\/p>\n<h3>\ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud1b5\ud55c \ud558\uc774\ud37c \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9<\/h3>\n<p>AI\ub294 \uace0\uac1d\uc758 \ub2c8\uc988, \uc120\ud638\ub3c4, \uc774\ub825 \ub4f1\uc744 \ub370\uc774\ud130\ub85c \ud30c\uc545\ud569\ub2c8\ub2e4. \uacfc\uac70 \uad6c\ub9e4 \ub0b4\uc5ed, \ubb38\uc758 \uae30\ub85d, \uc2ec\uc9c0\uc5b4 \ub9d0\ud22c\uae4c\uc9c0 \ubd84\uc11d\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac00\uc7a5 \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\uc804\uc5d0 \ud6a8\uacfc\uac00 \uc788\uc5c8\ub358 \ud574\uacb0\ucc45\uc744 \ucd94\ucc9c\ud558\uac70\ub098 \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uc81c\ud488\uc744 \uc81c\uc548\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uace0\uac1d\uc758 \uc18c\ud1b5 \uc2a4\ud0c0\uc77c\uc5d0 \ub9de\ucdb0 \ud1a4\uc744 \uc870\uc815\ud558\uac70\ub098 \ube60\ub978 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\ub294 \ub4f1 \ub300\ud654 \ubc29\uc2dd\ub3c4 \uc790\ub3d9\uc73c\ub85c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uc774\ub7f0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc740 \uace0\uac1d\uc774 \uc774\ud574\ubc1b\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\uac8c \ud574 \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uba70, \uc0c1\ub2f4\uc0ac \uc5ed\uc2dc \ub354 \uc801\uc808\ud558\uace0 \uac00\uce58 \uc788\ub294 \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">33%<\/p>\n<p>CX \uc608\uc0b0\uc758 33%\uac00 AI \uae30\ubc18 \uae30\uc220\uc5d0 \ud22c\uc785\ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d Genesys, 2025<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc2e4\uc2dc\uac04 \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551<\/h3>\n<p>AI\ub294 \uc804\ud654, \ucc44\ud305, \uc774\uba54\uc77c, \uc6f9 \ubc29\ubb38 \ub4f1 \uace0\uac1d\uc774 \uac70\uce58\ub294 \ubaa8\ub4e0 \uc811\uc810\uc744 \ucd94\uc801\ud558\uace0 \ubd84\uc11d\ud574, \ud604\uc7ac \uc9c4\ud589 \uc911\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \ud558\ub098\uc758 \ud750\ub984\uc73c\ub85c \uc5f0\uacb0\ud574 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc774 \uc9c0\uae08 \uc5b4\ub5a4 \ub2e8\uacc4\uc5d0 \uc788\uace0 \ubb34\uc5c7\uc744 \ud544\uc694\ub85c \ud558\ub294\uc9c0 \uc989\uc2dc \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub294 \ubc18\ubcf5\ub418\ub294 \ubb38\uc81c\ub098 \ubd88\ud3b8 \uc9c0\uc810\uc744 \ubc1c\uacac\ud574 \uc989\uac01\uc801\uc778 \ud574\uacb0\ucc45\uc744 \uc81c\uc548\ud569\ub2c8\ub2e4. \uc774\ub294 \ub354 \ube60\ub978 \uc9c0\uc6d0, \ucd5c\uc18c\ud654\ub41c \uc774\uad00, \ub354 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uc774 \ub9e4\ub044\ub7ec\uc6cc\uc9c0\uace0 \ub9cc\uc871\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uac00 \ubaa8\ub450 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<h3>\ub3d9\uc801 \uc2a4\ud06c\ub9bd\ud2b8 \ucd94\ucc9c\uacfc \uac10\uc815 \uae30\ubc18 \ub300\ud654<\/h3>\n<p>AI\ub294 \ub300\ud654\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud574 \uace0\uac1d \ubc1c\uc5b8\uc758 \uc758\ub3c4\uc640 \ud0a4\uc6cc\ub4dc, \uacfc\uac70 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uc548\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub3d9\uc2dc\uc5d0 \uac10\uc815 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uac10\uc815 \uc0c1\ud0dc\ub97c \ud30c\uc545\ud558\uace0 \uc774\uc5d0 \ub9de\ucdb0 \uc2a4\ud06c\ub9bd\ud2b8 \ud1a4\uc744 \uc870\uc815\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \ud654\uac00 \ub09c \uc0c1\ud0dc\ub77c\uba74, \ub354 \ucc28\ubd84\ud558\uace0 \uacf5\uac10\ud558\ub294 \ud45c\ud604\uc744 \uc0ac\uc6a9\ud558\ub3c4\ub85d \uc81c\uc548\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc5f0\uc2a4\ub7fd\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud558\ub3c4\ub85d \ub3d5\uace0, \uace0\uac1d \uacbd\ud5d8\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<h3>\ud53c\ub4dc\ubc31 \uae30\ubc18 \ud559\uc2b5\uc744 \ud1b5\ud55c \uc9c0\uc18d\uc801\uc778 \uacbd\ud5d8 \uac1c\uc120<\/h3>\n<p>AI \uc2dc\uc2a4\ud15c\uc740 \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud574 \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ub9cc\ub4e4\uc5b4\uac11\ub2c8\ub2e4. \uace0\uac1d \ud53c\ub4dc\ubc31, \uc0c1\ub2f4 \uacb0\uacfc, \uc0c1\ub2f4\uc0ac \ud589\ub3d9 \ub4f1\uc744 \ubd84\uc11d\ud574 \ubb34\uc5c7\uc774 \ud6a8\uacfc\uc801\uc778\uc9c0 \ud30c\uc545\ud558\uace0, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ubaa8\ub378\uc744 \uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud2b9\uc815 \uc751\ub2f5\uc774 \ubb38\uc81c \ud574\uacb0\uc5d0 \ub354 \ud6a8\uacfc\uc801\uc774\ub77c\uba74 \ud574\ub2f9 \uc751\ub2f5\uc744 \ub354 \uc790\uc8fc \ucd94\ucc9c\ud558\ub3c4\ub85d \uac1c\uc120\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc18d\uc801 \ud559\uc2b5\uc744 \ud1b5\ud574 \uc2dc\uc2a4\ud15c\uc740 \uc0c8\ub85c\uc6b4 \ud2b8\ub80c\ub4dc\uc640 \uace0\uac1d \ub2c8\uc988\uc5d0 \ube60\ub974\uac8c \uc801\uc751\ud558\uba70, \ub354 \uc2a4\ub9c8\ud2b8\ud55c \ub3c4\uad6c\uc640 \ud5a5\uc0c1\ub41c \uc131\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \ucee8\ud0dd\uc13c\ud130\ub85c \ubc1c\uc804\ud569\ub2c8\ub2e4.<\/p>\n<h2>AI \ub3c4\uad6c\ub97c \ud1b5\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654<\/h2>\n<p><a href=\"\/?p=583907\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/contact-center-artificial-intelligence\">\ucee8\ud0dd\uc13c\ud130\uc758 AI<\/a>\uac00 \uc81c\uacf5\ud558\ub294 \ud575\uc2ec \uae30\ub2a5 \uc911 \ud558\ub098\ub294 \uc0ac\ub78c\uc774 \ucc98\ub9ac\ud574\uc57c \ud588\ub358 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \ub3c4\uad6c\ub294 \uc0c1\ub2f4\uc0ac\uc758 \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc904\uc774\uace0 \uc804\uccb4 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc758 \uc6b4\uc601 \ud6a8\uc728\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<h3>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \uc9c0\ub2a5\ud615 \ucc57\ubd07<\/h3>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \uc9c0\ub2a5\ud615 \ucc57\ubd07\uc740 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38, \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815, \uc8fc\ubb38 \uc0c1\ud0dc \ud655\uc778 \ub4f1 \ub2e8\uc21c\ud55c \ubb38\uc758\ub97c 24\uc2dc\uac04 \ube60\ub974\uac8c \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uace0\uac1d \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0 \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\uba70, \ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uba74 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ud3ec\ud568\ud574 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\uad00\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 \ub300\uae30 \uc2dc\uac04\uc740 \uc904\uace0 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc73c\uba70, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\">\ucc57\ubd07\uacfc \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a>\ub294 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc790\ub3d9 \ud2f0\ucf13 \uc0dd\uc131 \ubc0f \uc6cc\ud06c\ud50c\ub85c \uad00\ub9ac<\/h3>\n<p>\uc790\ub3d9 \ud2f0\ucf13 \ucc98\ub9ac\uc640 \uc6cc\ud06c\ud50c\ub85c \uad00\ub9ac\ub294 \uace0\uac1d \uc9c0\uc6d0 \uc5c5\ubb34\ub97c AI\ub85c \uccb4\uacc4\ud654\ud558\uace0 \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubb38\uc758\ud558\uba74 AI\uac00 \uc790\ub3d9\uc73c\ub85c \ud2f0\ucf13\uc744 \uc0dd\uc131\ud558\uace0, \ubb38\uc81c \uc720\ud615\uc5d0 \ub530\ub77c \ud0dc\uadf8\ub97c \ubd99\uc5ec \uc801\uc808\ud55c \ud300\uc774\ub098 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud569\ub2c8\ub2e4. \uc6b0\uc120\uc21c\uc704\ub97c \uc124\uc815\ud558\uace0 \uc9c4\ud589 \uc0c1\ud669\uc744 \ucd94\uc801\ud558\uba70, \uace0\uac1d\uc5d0\uac8c \uc5c5\ub370\uc774\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \uc81c\uacf5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6cc\ud06c\ud50c\ub85c \ub3c4\uad6c\ub294 \ud6c4\uc18d \uc870\uce58, \uc2b9\uc778, \ucf00\uc774\uc2a4 \uc885\ub8cc \uac19\uc740 \ub2e8\uacc4\ub97c \uc790\ub3d9\ud654\ud574 \uc9c0\uc5f0\uacfc \uc624\ub958\ub97c \uc904\uc774\uace0 \uc804\uccb4 \uc5c5\ubb34 \ud750\ub984\uc744 \ub9e4\ub044\ub7fd\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. <a href=\"\/?p=420685\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\">\uc790\ub3d9\ud654<\/a>\ub294 \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0, \ud5a5\uc0c1\ub41c \ud300 \uc0dd\uc0b0\uc131, \ub354 \uccb4\uacc4\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc9c0\ub2a5\ud615 \uc9c0\uc2dd \ubca0\uc774\uc2a4\uc640 \uc140\ud504 \uc11c\ube44\uc2a4 \ud3ec\ud138<\/h3>\n<p>\uc9c0\ub2a5\ud615 \uc9c0\uc2dd \ubca0\uc774\uc2a4\ub294 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ube60\ub974\uac8c \ucc3e\uc744 \uc218 \uc788\ub294 \uc2a4\ub9c8\ud2b8 FAQ\u00b7\uac00\uc774\ub4dc \ub77c\uc774\ube0c\ub7ec\ub9ac\uc785\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4 \ud3ec\ud138\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc5b8\uc81c\ub4e0 \uc9c1\uc811 \ud574\uacb0\ucc45\uc744 \uac80\uc0c9\ud558\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \ucf58\ud150\uce20\ub97c \uad6c\uc870\ud654\ud558\uace0 \uac00\uc7a5 \uc801\uc808\ud55c \ub2f5\ubcc0\uc744 \ucd94\ucc9c\ud558\uba70 \uc0c8\ub85c\uc6b4 \uc774\uc288\uac00 \uc0dd\uae30\uba74 \uc815\ubcf4\ub97c \uc790\ub3d9\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc758 \uac80\uc0c9 \ud328\ud134\uc744 \ubd84\uc11d\ud574 \uacb0\uacfc\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc9c0\uc2dd \ubc0f \uc140\ud504 \uc11c\ube44\uc2a4 \ub3c4\uad6c\ub294 \ucf5c\ub7c9\uc744 \uc904\uc774\uace0 \uc9c0\uc6d0 \uc18d\ub3c4\ub97c \ub192\uc774\uba70, \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ube60\ub974\uace0 \uc815\ud655\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc0c1\ub2f4\uc0ac\uc758 \ubc18\ubcf5 \uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3>\n<p>AI\ub294 \ub370\uc774\ud130 \uc785\ub825, \ud1b5\ud654 \uc694\uc57d, \ud2f0\ucf13 \uc0dd\uc131, \ud6c4\uc18d \uba54\uc2dc\uc9c0 \ubc1c\uc1a1 \uac19\uc740 \ubc18\ubcf5\uc801\uc778 \uc0c1\ub2f4\uc0ac \uc5c5\ubb34\ub97c \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc774\ub97c \uc9c1\uc811 \uc218\ud589\ud560 \ud544\uc694 \uc5c6\uc774 AI\uac00 \ubc31\uadf8\ub77c\uc6b4\ub4dc\uc5d0\uc11c \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uc591\uc2dd \uc790\ub3d9 \uc785\ub825, \uc0c1\ud638\uc791\uc6a9 \ub85c\uadf8 \uae30\ub85d, \uace0\uac1d \uc815\ubcf4 \uc5c5\ub370\uc774\ud2b8\ub3c4 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc218\ud589\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc758 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uc624\ub958\ub97c \uc904\uc774\uba70 \uace0\uac1d \ubb38\uc81c \ud574\uacb0\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\ubcf5 \uc5c5\ubb34 \uc790\ub3d9\ud654\ub294 \ub354 \ube60\ub978 \uc11c\ube44\uc2a4, \ube44\uc6a9 \uc808\uac10, \ub354 \ub9cc\uc871\ud55c \uc0c1\ub2f4\uc0ac\ub85c \uc774\uc5b4\uc838 \ucee8\ud0dd\uc13c\ud130 \uc804\uccb4 \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_row_inner el_id=&#8221;main-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uad6c\ud604\ud558\uae30<\/p>\n<h2>AI\ub97c \ud1b5\ud55c \uc120\uc81c\uc801\u00b7\uc608\uce21 \uae30\ubc18 \uc9c0\uc6d0<\/h2>\n<p>AI\ub294 \uc9c0\uc2dc\ub97c \ubc1b\uc544\uc11c\ub9cc \uc6c0\uc9c1\uc774\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \ubbf8\ub9ac \ud30c\uc545\ud558\uace0 \ubbf8\ub798 \uace0\uac1d \ub2c8\uc988\ub97c \uc608\uce21\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc774 \ud55c\ubc1c \uc55e\uc11c \ub300\uc751\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34\ub294 \ub354 \uc218\uc6d4\ud574\uc9c0\uace0, \uace0\uac1d \uacbd\ud5d8\uc740 \ud55c\uce35 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uace0\uac1d \ub2c8\uc988 \uc608\uce21\uc744 \uc704\ud55c \uc608\uce21 \ubd84\uc11d<\/h3>\n<p>AI\ub294 \uacfc\uac70 \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \uc55e\uc73c\ub85c\uc758 \ub2c8\uc988\ub098 \ud589\ub3d9\uc744 \uc608\uce21\ud558\ub294 \uc608\uce21 \ubd84\uc11d \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\ub294 \uace0\uac1d\uc774 \ub2e4\uc2dc \uc5f0\ub77d\ud560 \uac00\ub2a5\uc131, \uc11c\ube44\uc2a4\ub97c \ud574\uc9c0\ud560 \uc704\ud5d8, \uc81c\ud488 \uc0ac\uc6a9 \uc911 \ub3c4\uc6c0\uc774 \ud544\uc694\ud560 \uc2dc\uc810 \ub4f1\uc744 \ubbf8\ub9ac \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc5c5\uc140\ub9c1 \uae30\ud68c\ub098 \uc7a0\uc7ac\uc801\uc778 \ubd88\ub9cc \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc54c\ub824\uc904 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacfc\uac70 \uc0c1\ud638\uc791\uc6a9, \uad6c\ub9e4 \ub0b4\uc5ed, \ud589\ub3d9 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c AI\ub294 \uc801\uc2dc\uc5d0 \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc608\uce21 \ubd84\uc11d\uc740 \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0, \uac15\ud55c \uace0\uac1d \uad00\uacc4 \ud615\uc131, \uadf8\ub9ac\uace0 \ub354\uc6b1 \uc120\uc81c\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0 \uc804\ub7b5\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<h3>\uc120\uc81c\uc801 \uace0\uac1d \uc5f0\ub77d \ubc0f \ubb38\uc81c \ud574\uacb0<\/h3>\n<p>AI\ub294 \uace0\uac1d\uc774 \ubb38\uc81c\ub97c \uc81c\uae30\ud558\uae30\ub3c4 \uc804\uc5d0 \uc7a0\uc7ac\uc801\uc778 \uc774\uc288\ub97c \ucc3e\uc544\ub0b4 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c \uc624\ub958, \uace0\uac1d \ud589\ub3d9 \ud328\ud134, \uacfc\uac70 \uc9c0\uc6d0 \ud2b8\ub80c\ub4dc \ub4f1\uc744 \ubd84\uc11d\ud574 \ubb38\uc81c \uc870\uc9d0\uc744 \uac10\uc9c0\ud569\ub2c8\ub2e4. \uc774\ud6c4 \ubc30\uc1a1 \uc9c0\uc5f0 \uc54c\ub9bc, \uc54c\ub824\uc9c4 \ubb38\uc81c\uc758 \ud574\uacb0\ucc45 \ub4f1 \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \uba54\uc2dc\uc9c0\ub098 \uc5c5\ub370\uc774\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uac31\uc2e0, \uacb0\uc81c, \uc9c0\uc6d0 \uc635\uc158 \ub4f1\uc758 \ub9ac\ub9c8\uc778\ub354\ub3c4 \uc790\ub3d9\uc73c\ub85c \ubcf4\ub0b4 \uace0\uac1d \ubd88\ub9cc\uc744 \uc904\uc774\uace0 \uc2e0\ub8b0\ub97c \ub192\uc785\ub2c8\ub2e4. \uc120\uc81c\uc801 AI \uc9c0\uc6d0\uc740 \ub4e4\uc5b4\uc624\ub294 \ubb38\uc758\ub97c \uc904\uc774\uace0, \ub354 \ube60\ub978 \ud574\uacb0\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uba70, \uace0\uac1d \uc911\uc2ec\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">67%<\/p>\n<p>CX \ub9ac\ub354\uc758 67%\ub294 \ud5a5\ud6c4 3\ub144 \uc548\uc5d0 \ubaa8\ub4e0 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4 \uc5f0\ub77d\uc774 AI \uae30\ubc18\uc73c\ub85c \uc774\ub904\uc9c8 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d Genesys, 2025<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc2e4\uc2dc\uac04 \uc774\uc288 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uad00\ub9ac\uc640 \uac1c\uc785<\/h3>\n<p>AI\ub294 \uace0\uac1d \ub300\ud654\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud574 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uad00\ub9ac\uc5d0 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uac10\uc815 \ubd84\uc11d\uacfc \ud0a4\uc6cc\ub4dc \uc2dd\ubcc4\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \ud654\uac00 \ub0ac\uac70\ub098, \uc88c\uc808\ud588\uac70\ub098, \uae34\uae09 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uc0c1\ud669\uc744 \uac10\uc9c0\ud569\ub2c8\ub2e4. \uc774\ub7f0 \uc2e0\ud638\ub97c \ud3ec\ucc29\ud558\uba74 AI\ub294 \uc989\uc2dc \uc288\ud37c\ubc14\uc774\uc800\uc5d0\uac8c \uc54c\ub9ac\uac70\ub098 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub2e4\uc74c \ub2e8\uacc4 \ud589\ub3d9\uc744 \uc81c\uc548\ud558\uac70\ub098, \ub354 \ub192\uc740 \uc218\uc900\uc758 \uc9c0\uc6d0\ud300\uc73c\ub85c \ube60\ub974\uac8c \uc774\uad00\ud558\ub3c4\ub85d \uc870\uce58\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ud669\uc774 \uc545\ud654\ub418\uae30 \uc804\uc5d0 \uac1c\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub294 \ud328\ud134\uc744 \ubd84\uc11d\ud574 \ud5a5\ud6c4 \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc744 \uc608\ubc29\ud569\ub2c8\ub2e4. \uc774\ub294 \uc911\uc694\ud55c \uc774\uc288\uc5d0 \ub300\ud55c \ub354 \ube60\ub978 \ub300\uc751, \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \ud68c\ubcf5, \uadf8\ub9ac\uace0 \uc804\ubc18\uc801\uc778 \uc11c\ube44\uc2a4 \ud488\uc9c8 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<h3>AI \uae30\ubc18 \uc11c\ube44\uc2a4 \uc218\uc900 \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ucd5c\uc801\ud654<\/h3>\n<p>AI \uae30\ubc18 \uc11c\ube44\uc2a4 \uc218\uc900 \ubaa8\ub2c8\ud130\ub9c1\uc740 \uc751\ub2f5 \uc2dc\uac04, \ub300\uae30 \uc2dc\uac04, \ud574\uacb0\ub960 \ub4f1 \ucee8\ud0dd\uc13c\ud130 \ubaa9\ud45c \ub2ec\uc131 \uc5ec\ubd80\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd94\uc801\ud558\uace0 \uac1c\uc120\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. AI\ub294 \uc131\uacfc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ubaa9\ud45c\uc640 \ube44\uad50\ud558\uba70, \uc608\ub97c \ub4e4\uc5b4 \ub300\uae30 \uc2dc\uac04\uc774 \uae38\uc5b4\uc9c0\ub294 \ub4f1 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \uc870\uc9d0\uc774 \ubcf4\uc774\uba74 \uad00\ub9ac\uc790\uc5d0\uac8c \uc54c\ub9ac\uac70\ub098 \uc778\ub825 \ubc30\uce58, \ub77c\uc6b0\ud305, \ucc57\ubd07 \uc9c0\uc6d0 \ub4f1\uc744 \uc790\ub3d9 \uc870\uc815\ud574 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d AI\ub294 \ud328\ud134\uc744 \ud30c\uc545\ud574 \uac1c\uc120 \ubc29\uc548\ub3c4 \uc81c\uc548\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc800\ud558\ub97c \uc608\ubc29\ud558\uace0, \ube60\ub974\uace0 \uc548\uc815\uc801\uc778 \uc9c0\uc6d0\uc73c\ub85c \uace0\uac1d \ub9cc\uc871\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc0c1\ub2f4\uc0ac \uc5ed\ub7c9 \uac15\ud654\uc640 \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654\ub97c \uc704\ud55c AI<\/h2>\n<p>AI\ub294 \uc0c1\ub2f4\uc0ac\uc640 \uad00\ub9ac\uc790 \ubaa8\ub450\uc758 \ubc31\uc624\ud53c\uc2a4 \uc5c5\ubb34\ub97c \ub354 \uc27d\uac8c \ub9cc\ub4e4\uc5b4\uc90d\ub2c8\ub2e4. AI \uae30\ubc18 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/agent-copilot\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/agent-copilot\">\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8<\/a>, <a href=\"\/?p=480280\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/quality-assurance-and-monitoring\">\ud488\uc9c8 \uad00\ub9ac<\/a>, <a href=\"\/?p=346950\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\">\uc2a4\ucf00\uc904\ub9c1<\/a> \ub4f1 \ub2e4\uc591\ud55c \uc601\uc5ed\uc5d0\uc11c \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \ubc0f \ucf54\uce6d<\/h3>\n<p>AI\ub294 \ud1b5\ud654\ub098 \ucc44\ud305 \ub0b4\uc6a9\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud574 \uc751\ub2f5 \ucd94\ucc9c, \uc815\ucc45 \uc548\ub0b4, \uc5c5\uc140\ub9c1 \uae30\ud68c \uac10\uc9c0 \ub4f1 \uc989\uac01\uc801\uc778 \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubd88\ub9cc\uc744 \ub098\ud0c0\ub0b4\ub294 \uacbd\uc6b0\uc5d0\ub294 \ucc28\ubd84\ud558\uace0 \uacf5\uac10\ud558\ub294 \ubc29\uc2dd\uc758 \uc751\ub2f5\uc744 \uc81c\uc548\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc0c1\ub2f4\uc774 \ub05d\ub09c \ud6c4\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ucf54\uce6d \ud53c\ub4dc\ubc31\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc6d0\uc740 \uc0c1\ub2f4\uc0ac \uc790\uc2e0\uac10\uc744 \ub192\uc774\uace0 \uc2e4\uc218\ub97c \uc904\uc774\uba70 \uad50\uc721 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc0c1\ub2f4 \ud488\uc9c8 \uc0c1\uc2b9, \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0, \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<h3>AI \uae30\ubc18 \ud488\uc9c8 \uad00\ub9ac(QA)\uc640 \uc131\uacfc \ubd84\uc11d<\/h3>\n<p>AI\ub294 \uc804\ud654, \ucc44\ud305, \uc774\uba54\uc77c\uc744 \ubd84\uc11d\ud574 \uc624\ub958, \ud1a4, \uaddc\uc815 \uc900\uc218 \uc5ec\ubd80 \ub4f1\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \uacf5\uac10 \ud45c\ud604, \ubb38\uc81c \ucc98\ub9ac \uc801\uc808\uc131 \ub4f1 \ub2e4\uc591\ud55c \uc694\uc18c\ub97c \ud3c9\uac00\ud558\uba70, \ubb34\uc791\uc704 \uc0d8\ud50c\uc774 \uc544\ub2cc \uc804\uccb4 \uc0c1\ud638\uc791\uc6a9\uc744 \ubd84\uc11d\ud560 \uc218 \uc788\uc5b4 \uc0c1\ub2f4\uc0ac \uc131\uacfc\ub97c \uc644\uc804\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ubc18\ubcf5\ub418\ub294 \ubb38\uc81c\ub098 \uc6b0\uc218 \uc0c1\ub2f4\uc0ac \ud328\ud134\uc744 \ubd84\uc11d\ud574 \uad50\uc721 \ubc0f \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \ub354 \uc815\ud655\ud55c \ud488\uc9c8 \uac80\uc0ac, \ube60\ub978 \ud53c\ub4dc\ubc31, \ub354 \uc2a4\ub9c8\ud2b8\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \ubaa8\ub450\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<h3>AI \uae30\ubc18 \uc2a4\ub9c8\ud2b8 \uc2a4\ucf00\uc904\ub9c1 \ubc0f \uc218\uc694 \uc608\uce21<\/h3>\n<p>AI\ub294 \uacfc\uac70 \ucf5c\ub7c9, \ud63c\uc7a1 \uc2dc\uac04\ub300, \ud734\uc77c, \ucea0\ud398\uc778 \uc601\ud5a5 \ub4f1\uc744 \ubd84\uc11d\ud574 \ud5a5\ud6c4 \uc218\uc694\ub97c \uc608\uce21\ud558\uace0, \ud544\uc694\ud55c \uc778\uc6d0\uc744 \uc801\uc808\ud55c \uc2dc\uac04\ub300\uc5d0 \ubc30\uce58\ud558\ub294 \uc2a4\ucf00\uc904\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae34 \ub300\uae30 \uc2dc\uac04\uc774\ub098 \uacfc\uc789 \uc778\ub825\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ucf5c\uc774 \uac11\uc790\uae30 \uc99d\uac00\ud558\ub294 \ub4f1 \uc0c1\ud669\uc774 \ubcc0\ud558\uba74 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc790\ub3d9 \uc870\uc815\ud574 \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4. \uc774\ub294 \uc778\ub825 \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\uace0 \ube44\uc6a9\uc744 \uc904\uc774\uba70 \ub354 \ube60\ub974\uace0 \uc548\uc815\uc801\uc778 \uace0\uac1d \uc9c0\uc6d0\uc73c\ub85c \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<h3>\uc790\ub3d9 \ud1b5\ud654 \uc694\uc57d \ubc0f \uc9c0\uc2dd \ucea1\ucc98<\/h3>\n<p>AI\ub294 \uc0c1\ub2f4 \ub0b4\uc6a9\uc744 \ub4e3\uace0 \ud575\uc2ec \uc0ac\ud56d(\ubb38\uc81c, \ud574\uacb0 \ub2e8\uacc4, \uacb0\uacfc \ub4f1)\uc744 \ube60\ub974\uace0 \uc815\ud655\ud558\uac8c \uc694\uc57d\ud574 \uc790\ub3d9\uc73c\ub85c \ud1b5\ud654 \uc694\uc57d\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uc624\ub958\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uace0\uac1d \uae30\ub85d\uc744 \uc790\ub3d9 \uc5c5\ub370\uc774\ud2b8\ud558\uace0, \ud1b5\ud654 \ub0b4\uc6a9\uacfc \uad00\ub828\ub41c \uc720\uc6a9\ud55c \uc9c0\uc2dd \ubb38\uc11c\ub97c \ucd94\ucc9c\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c AI\ub294 \uc774\ub7f0 \uc815\ubcf4\ub4e4\uc744 \ucd95\uc801\ud574 \uad50\uc721 \uc790\ub8cc \uac1c\uc120\uacfc \uc9c0\uc2dd \ubca0\uc774\uc2a4 \uc5c5\ub370\uc774\ud2b8\uc5d0\ub3c4 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub294 \ub354 \ube60\ub978 \ub9c8\ubb34\ub9ac \uc5c5\ubb34, \ub354 \uc815\ud655\ud55c \ubb38\uc11c\ud654, \ub354 \uc2a4\ub9c8\ud2b8\ud55c \uc778\uc0ac\uc774\ud2b8\ub85c \uc774\uc5b4\uc838 \uc0c1\ub2f4\uc0ac \ud6a8\uc728\uc131\uacfc \uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud568\uaed8 \ub192\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_row_inner el_id=&#8221;main-4&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ucd5c\uc801\ud654\ud558\uae30<\/p>\n<h2>\uad6c\ud604 \uc2dc \uace0\ub824 \uc0ac\ud56d\uacfc \ubaa8\ubc94 \uc0ac\ub840<\/h2>\n<p>\uc804\ud1b5\uc801\uc778 \ucee8\ud0dd\uc13c\ud130\uac00 AI \uc911\uc2ec \ud658\uacbd\uc73c\ub85c \uc804\ud658\ud560 \ub54c\ub294 \uae30\uc874 <a href=\"\/?page_id=576689\" data-mce-href=\"https:\/\/www.genesys.com\/ko-kr\/contact-center-software\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\uc640\uc758 \ud1b5\ud569, \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4\u00b7\ubcf4\uc548, \uc801\ud569\ud55c \ud30c\ud2b8\ub108 \uc120\uc815 \ub4f1 \ub2e4\uc591\ud55c \uc694\uc18c\uac00 \uc131\uacf5\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>AI \ub3c4\uc785 \uc131\uacf5\uc744 \uc704\ud55c \ud575\uc2ec \uc694\uc18c<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785\ud558\ub824\uba74, \ub300\uae30 \uc2dc\uac04 \ub2e8\ucd95\uc774\ub098 \uc0c1\ub2f4\uc0ac \uc131\uacfc \uac1c\uc120\ucc98\ub7fc \uba85\ud655\ud55c \ubaa9\ud45c \uc124\uc815\uc774 \uba3c\uc800 \ud544\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c \uc870\uc9c1\uc758 \ub2c8\uc988\uc5d0 \ub9de\uace0 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \uc798 \uc5f0\ub3d9\ub418\ub294 \uc801\uc808\ud55c AI \ub3c4\uad6c\ub97c \uc120\ud0dd\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c AI \ud65c\uc6a9\ubc95\uc744 \uad50\uc721\ud558\uace0, AI\uac00 \uc5c5\ubb34\ub97c \ub300\uc2e0\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uc5c5\ubb34\ub97c \ub3d5\ub294 \ub3c4\uad6c\uc784\uc744 \uc774\ud574\uc2dc\ud0a4\ub294 \uac83\ub3c4 \uc2e0\ub8b0 \uad6c\ucd95\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc791\uc740 \ub2e8\uacc4\ubd80\ud130 \uc2dc\uc791\ud574 \uacb0\uacfc\ub97c \uac80\uc99d\ud558\uace0 \uc810\uc9c4\uc801\uc73c\ub85c \ud655\uc7a5\ud558\ub294 \ubc29\uc2dd\uc774 \uc774\uc0c1\uc801\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud0c4\ud0c4\ud55c \ub370\uc774\ud130 \uad00\ub9ac \uccb4\uacc4\ub294 AI\uac00 \uc815\ud655\ud558\uac8c \ud559\uc2b5\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc131\ub2a5\uc744 \uc815\uae30\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uba74 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ubc1c\uacac\ud558\uace0 \ubaa9\ud45c \uc218\uc900\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\uc62c\ubc14\ub978 \uae30\uc220, \ud300\uc6cc\ud06c, \uc804\ub7b5\uc774 \uacb0\ud569\ub418\uba74 \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uc6d0\ud558\ub294 \uc131\uacfc\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">42%<\/p>\n<p>\uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354 \uc911 42%\ub294 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc744 \uc704\ud55c AI \ud65c\uc6a9\uc744 \uc8fc\uc694 \uc804\ub7b5 \uacfc\uc81c\ub85c \uaf3d\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d Genesys, 2025[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uacfc\uc758 AI \ud1b5\ud569<\/h3>\n<p>AI\ub294 API\ub098 \ub0b4\uc7a5 \ucee4\ub125\ud130\ub97c \ud1b5\ud574 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uacfc \uc27d\uac8c \uc5f0\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \ucd5c\uc2e0 \ud50c\ub7ab\ud3fc\uc740 \uc774\ubbf8 \ucc57\ubd07, \uc74c\uc131 \ube44\uc11c, \ubd84\uc11d \ub3c4\uad6c \ub4f1 AI \uae30\ub2a5\uc744 \uae30\ubcf8\uc801\uc73c\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\ud569\uc744 \ud1b5\ud574 AI\ub294 \uace0\uac1d \ub370\uc774\ud130, \ud1b5\ud654 \uae30\ub85d, \ud2f0\ucf13 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud574 \ub354 \uc2a4\ub9c8\ud2b8\ud55c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uace0, \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uba70 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \uc194\ub8e8\uc158\uc740 \uad6c\ucd95 \uc18d\ub3c4\ub3c4 \ube60\ub974\uace0 \ud655\uc7a5\ub3c4 \uc720\uc5f0\ud569\ub2c8\ub2e4. IT \ud300\uc774\ub098 \uc194\ub8e8\uc158 \ud30c\ud2b8\ub108\uac00 \ud1b5\ud569 \uc791\uc5c5\uacfc \uc9c1\uc6d0 \uad50\uc721\uc744 \uc9c0\uc6d0\ud574 \uc6d0\ud65c\ud55c \ub3c4\uc785\uc744 \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4, \ubcf4\uc548, \uc724\ub9ac\uc801 AI \ud65c\uc6a9<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4\u00b7\ubcf4\uc548\u00b7\uc724\ub9ac\uc801 AI\ub97c \uad6c\ud604\ud558\ub824\uba74 GDPR, HIPAA \uac19\uc740 \ub370\uc774\ud130 \ubcf4\ud638 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\ub294 \ubc18\ub4dc\uc2dc \uc554\ud638\ud654\ud574 \uc548\uc804\ud558\uac8c \ubcf4\uad00\ud574\uc57c \ud558\uba70, AI\uac00 \uc811\uadfc\ud560 \uc218 \uc788\ub294 \uc815\ubcf4\uc640 \ud65c\uc6a9 \ubc29\uc2dd\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc815\ucc45\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc815\uae30\uc801\uc778 \uc810\uac80\uacfc \uac10\uc0ac\ub97c \ud1b5\ud574 \uc2dc\uc2a4\ud15c\uc758 \uc548\uc804\uc131\uacfc \uacf5\uc815\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc724\ub9ac\uc801 AI \uc0ac\uc6a9\uc758 \ud575\uc2ec\uc740 \ud22c\uba85\uc131\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 AI\uc640 \ub300\ud654\ud558\uace0 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uba85\ud655\ud788 \uc54c\ub9ac\uace0, \ud3b8\ud5a5 \uc5c6\ub294 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \ucc45\uc784\uac10 \uc788\ub294 AI \uacf5\uae09\uc5c5\uccb4\ub97c \uc120\ud0dd\ud558\uace0, \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc640 \uc724\ub9ac \uae30\uc900\uc744 \uad50\uc721\ud558\uba70, \uc548\uc804\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud574 \uace0\uac1d \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc62c\ubc14\ub978 AI \uc194\ub8e8\uc158\uacfc \ud30c\ud2b8\ub108 \uc120\uc815<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130\ub294 \uba3c\uc800 \ube60\ub978 \uc751\ub300, \ube44\uc6a9 \uc808\uac10, \uace0\uac1d \uacbd\ud5d8 \uac15\ud654 \ub4f1 \uc8fc\uc694 \ubaa9\ud45c\ub97c \uba85\ud655\ud788 \ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ud6c4 \uc774\ub7ec\ud55c \ubaa9\ud45c\uc640 \uae30\uc874 \uc2dc\uc2a4\ud15c \ud658\uacbd\uc5d0 \uc798 \ub9de\ub294 AI \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc88b\uc740 \ud30c\ud2b8\ub108\ub294 \uac80\uc99d\ub41c \uc131\uacfc, \uac15\ub825\ud55c \ubcf4\uc548, \uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \uae30\uc220\uc744 \uc81c\uacf5\ud574\uc57c \ud558\uba70, \ub3c4\uc785 \uc774\ud6c4\uc5d0\ub3c4 \uc9c0\uc18d\uc801\uc778 \uc9c0\uc6d0\u00b7\uad50\uc721\u00b7\uc5c5\ub370\uc774\ud2b8\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ub370\ubaa8, \uc0ac\ub840 \uc5f0\uad6c, \uace0\uac1d \ub808\ud37c\ub7f0\uc2a4 \ub4f1\uc744 \uc694\uccad\ud574 \ud3c9\uac00\ud558\ub294 \uac83\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \ud2b9\ud788 \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc\uc640 \uc724\ub9ac\uc801 AI\uc5d0 \ub300\ud55c \uac00\uce58\uad00\uc744 \uacf5\uc720\ud558\ub294 \ud30c\ud2b8\ub108\uc778\uc9c0 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc801\ud569\ud55c \uc194\ub8e8\uc158\uacfc \ud30c\ud2b8\ub108\ub97c \uc120\ud0dd\ud558\uba74 \ud300 \uc5ed\ub7c9\uc774 \uac15\ud654\ub418\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc774 \ud5a5\uc0c1\ub418\uba70, \ub354 \uc2a4\ub9c8\ud2b8\ud558\uace0 \ud6a8\uc728\uc801\uc778 \ub3c4\uad6c\ub85c \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \ub4b7\ubc1b\uce68\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc0ac\ub840 \uc5f0\uad6c \ubc0f \uc131\uacf5 \uc0ac\ub840<\/h3>\n<p>Genesys\ub294 HSBC, IONOS, \uadf8\ub9ac\uace0 Genesys \uc790\uccb4\ub97c \ud3ec\ud568\ud574 \uc5ec\ub7ec \uae30\uc5c5\uc758 \ucee8\ud0dd\uc13c\ud130 AI \ub3c4\uc785\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uc9c0\uc6d0\ud55c \uacbd\ud5d8\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>HSBC<\/h4>\n<p>\ub9ce\uc740 \uae00\ub85c\ubc8c \uae30\uc5c5\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5 HSBC\ub294 \uace0\uac1d \uacbd\ud5d8 \uc804\ubc18\uc5d0 \ub300\ud55c \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uac00\uc2dc\uc131\uc774 \ubd80\uc871\ud558\ub2e4\ub294 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \ub3c4\uc785\ud55c \uc774\ud6c4 HSBC\ub294 \uc774\ub7ec\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud588\uc744 \ubfd0 \uc544\ub2c8\ub77c, \uae30\uc5c5 \uc804\ubc18\uc758 \uac1c\uc120\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ud48d\ubd80\ud55c \ub370\uc774\ud130\ub97c \uc5bb\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ud3ec\uae30\uc728 48% \uac10\uc18c, \uace0\uac1d\ub2f9 \uc0c1\ub2f4 \uc2dc\uac04 5\ubd84 \ub2e8\ucd95, \uc774\uad00\ub960 32% \uac10\uc18c, FCR \ud5a5\uc0c1 \ub4f1 \uc758\ubbf8 \uc788\ub294 \uc131\uacfc\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8 \uc81c\uacf5 \ub355\ubd84\uc5d0 \uc288\ud37c\ubc14\uc774\uc800\ub4e4\uc740 \ud558\ub8e8 \uc57d 2\uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201cGenesys Cloud\uc758 \ub180\ub77c\uc6b4 \uc810 \uc911 \ud558\ub098\ub294 \ubc14\ub85c AI \uae30\ub2a5\uc785\ub2c8\ub2e4.\u201d<br \/>HSBC \uae00\ub85c\ubc8c \ucc44\ub110 \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \ucf00\uc5b4 \ucd1d\uad04 Paulette Toynton\uc740 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\u201cAI\ub294 Genesys \uc194\ub8e8\uc158 \uc804\ubc18\uc5d0 \uc644\uc804\ud788 \ub179\uc544 \ub4e4\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p>HSBC\ub294 \ud5a5\ud6c4 3\ub144\uac04 Genesys Cloud\uc758 AI \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \uc57d 6\ucc9c\ub9cc \ub2ec\ub7ec\uc758 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container   vc_custom_1753814078292\"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/KO-KR\/customer-stories\/hsbc\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>IONOS<\/h4>\n<p>600\ub9cc \uba85 \uc774\uc0c1\uc758 \uace0\uac1d\uc774 \uc2e0\ub8b0\ud558\ub294 \ub514\uc9c0\ud138 \uc804\ud658 \ud30c\ud2b8\ub108 IONOS\ub294 \uae00\ub85c\ubc8c \ub370\uc774\ud130\uc13c\ud130\uc5d0\uc11c \uc6b4\uc601\ub418\ub294 \uc548\uc815\uc801\uc774\uace0 \ud601\uc2e0\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc911\uc18c\uae30\uc5c5\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc IONOS \ucee8\ud0dd\uc13c\ud130\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \uae30\uc220\uc5d0 \uae30\ubc18\ud574 \uc6b4\uc601\ub418\uace0 \uc788\uc5c8\uace0, \uc774\ub294 \uc720\uc9c0 \uad00\ub9ac\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uacfc \ube44\uc6a9\uc774 \ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc694\uad6c\uc0ac\ud56d \ubc18\uc601, \uc5c5\ubb34 \ud45c\uc900\ud654, \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc774 \uc5b4\ub824\uc6cc \uc0dd\uc0b0\uc131\uacfc \uc11c\ube44\uc2a4 \ud488\uc9c8\uc5d0\ub3c4 \uc601\ud5a5\uc744 \ubbf8\ucce4\uc2b5\ub2c8\ub2e4.<br \/>\u201c\uc6b0\ub9ac\ub294 AI\uc640 \ucd5c\uc2e0 \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uc120\ud638\uc640 \ud589\ub3d9\uc744 \ub354 \uc798 \uc774\ud574\ud558\uace0, \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\uace0 \uc2f6\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p>IONOS \uc804\ub7b5 \ubc0f \ud601\uc2e0 \ucd1d\uad04 Carolin Raezer\ub294 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\u201c\ub610 \ub2e4\ub978 \uc911\uc694\ud55c \ubaa9\ud45c\ub294 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc758 \ub178\ub825\uc744 \uc904\uc774\ub294 \ub3d9\uc2dc\uc5d0 \uacf5\uac10\uacfc \uc2e0\ub8b0\ub97c \ub192\uc774\ub294 \uac83\uc774\uc5c8\uc8e0.\u201d<\/p>\n<p>\ub300\ub2f4\ud55c CX \uc804\ub7b5\uacfc \uae30\uc220 \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud574, IONOS\ub294 \uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 Genesys Cloud \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud45c\uc900\ud654\ud558\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4. \ud604\uc7ac 6\uac1c IONOS \ube0c\ub79c\ub4dc\uac00 \uc0ac\uc6a9\ud560 \ub9cc\ud07c \ud655\uc0b0\ub410\uc73c\uba70, \uace7 10\uac1c \uc804\uccb4 \ube0c\ub79c\ub4dc\ub85c \ud655\ub300\ub420 \uc608\uc815\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 12\uac1c\uad6d\uc758 2,000\uba85\uc758 \uc0c1\ub2f4\uc0ac\uc640 \uac1c\uc778 \ucee8\uc124\ud134\ud2b8\uac00 \ub9e4\uc8fc 10\ub9cc \uac74\uc758 \uc778\ubc14\uc6b4\ub4dc\u00b7\uc544\uc6c3\ubc14\uc6b4\ub4dc\u00b7\uc774\uba54\uc77c\u00b7\ucc44\ud305 \uc0c1\ub2f4\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201cGenesys Cloud AI\ub294 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\uae30\uc5d0 \ucd5c\uc801\uc758 \uc2dc\uc810\uc744 \uc544\uc8fc \uc815\ud655\ud558\uac8c \ud310\ub2e8\ud569\ub2c8\ub2e4.\u201d<\/p>\n<p>Raezer\ub294 \uc774\ub807\uac8c \ub367\ubd99\uc785\ub2c8\ub2e4.<br \/>\u201c\uadf8 \uacb0\uacfc \uc608\uce21 \uae30\ubc18 \ucc38\uc5ec \uae30\ub2a5\uc744 \ud1b5\ud574 \ucc44\ud305 \uc218\ub77d\ub960\uc774 10% \uc99d\uac00\ud588\uace0, \uc804\ud658\uc728\uc740 20%\uc5d0\uc11c 34%\ub85c \uc0c1\uc2b9\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 68% \uac1c\uc120\ub41c \uc218\uce58\ub85c, \ubc29\ubb38\ub2f9 \ub9e4\ucd9c\uc774 29% \uc99d\uac00\ud558\ub294 \ub370 \uae30\uc5ec\ud588\uc2b5\ub2c8\ub2e4.\u201d[\/vc_column_text]<div class=\"btn-container   vc_custom_1753814087526\"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/customer-stories\/ionos\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Genesys<\/h4>\n<p>Genesys\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc740 \ub2e8\uc21c\ud55c \uae30\uc220\uc774 \uc544\ub2c8\ub77c \ud575\uc2ec \ucca0\ud559\uc785\ub2c8\ub2e4. Genesys\ub294 \uc790\uc0ac\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud574 \uc9c0\uc6d0 \uc6b4\uc601\uc744 \ud601\uc2e0\ud558\uace0, \uace0\uac1d \uc5ec\uc815\uc744 \uac04\uc18c\ud654\ud558\uba70, \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d \uacbd\ud5d8\uc740 \uc6b0\ub9ac\uc758 DNA\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uc744 \ub118\uc5b4, \uace0\uac1d\uc5d0\uac8c \uc138\uacc4\uc801\uc778 \uc218\uc900\uc758 \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 \uac83\uc774 \uc6b0\ub9ac\uc758 \uc5ed\ud560\uc785\ub2c8\ub2e4.\u201d -Genesys \uace0\uac1d \uc9c0\uc6d0 \ubd80\ubb38 SVP Dominic LoBosco<\/p>\n<p>Genesys\ub294 \uc81c\ud488 \uc9c0\uc6d0\ud300\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uba74\uc11c \ub2e4\uc591\ud55c \uc131\uacfc\ub97c \uc5bb\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uace0\uac1d \uacbd\ud5d8 \uc810\uc218 20\ud3ec\uc778\ud2b8 \uc0c1\uc2b9, Genesys Cloud AI \uae30\ubc18 \ub204\uc801 ROI 9.8\ubc30, 3\ub144\uac04 \ub204\uc801 157,000\uc2dc\uac04\uc758 \uc5c5\ubb34 \uc2dc\uac04 \uc808\uac10\uc774\ub77c\ub294 \uc758\ubbf8 \uc788\ub294 \uc131\uacfc\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ucf00\uc774\uc2a4 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 43% \uac10\uc18c, Genesys Cloud Agent Copilot\uc744 \ud1b5\ud55c \ucc98\ub9ac \uc2dc\uac04 5\ubd84 \ub2e8\ucd95, \ub77c\uc6b0\ud305 \uc2dc\uac04 34% \ub2e8\ucd95 \ub4f1 \uace0\uac1d\uacfc \uc5d4\uc9c0\ub2c8\uc5b4 \ubaa8\ub450\uc5d0\uac8c \uc2e4\uc9c8\uc801\uc778 \ud61c\ud0dd\uc774 \uc774\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0 \uc9c1\uc6d0 \uac1c\ubc1c \uc2dc\uac04\uc774 90% \uc99d\uac00\ud558\uba74\uc11c, \uc774\ud0c8\ub960\uc744 3% \ubbf8\ub9cc\uc73c\ub85c \uc720\uc9c0\ud558\uba70 \ub354 \ub192\uc740 \ucc38\uc5ec\ub3c4\uc640 \uc0dd\uc0b0\uc131\uc744 \uac16\ucd98 \uc9c0\uc6d0 \uc870\uc9c1\uc73c\ub85c \ubc1c\uc804\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \uae30\ubc18 \uc790\ub3d9\ud654, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \uc6cc\ud06c\ud3ec\uc2a4 \ucc38\uc5ec \ub3c4\uad6c\ub97c \ud1b5\ud569\ud558\uba74\uc11c \uc81c\ud488 \uc9c0\uc6d0 \uc870\uc9c1\uc740 \ub2e8\uc21c\ud55c \ubb38\uc81c \ud574\uacb0\uc744 \ub118\uc5b4, \ub9e4\ub044\ub7fd\uace0 \uc9c0\ub2a5\uc801\uc774\uba70 \uc120\uc81c\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub2e8\uacc4\ub85c \ub3c4\uc57d\ud588\uc2b5\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uae00\ub85c\ubc8c 450\uba85\uc758 \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uc644\ubcbd\uc5d0 \uac00\uae4c\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201cGenesys Cloud\ub97c \ub3c4\uc785\ud55c \uc774\ud6c4, \uace0\uac1d\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc5d4\uc9c0\ub2c8\uc5b4\uc640 \uc5f0\uacb0\ub418\ub294 \uc2dc\uac04\uc774 \uac70\uc758 \uc989\uac01\uc801\uc778 \uc218\uc900\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u201d \ub77c\uace0 LoBosco\ub294 \ub9d0\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container   vc_custom_1753814106929\"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ko-kr\/customer-stories\/genesys\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[vc_row_inner el_id=&#8221;main-5&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uacb0\ub860<\/p>\n<h2>\uacb0\ub860<\/h2>\n<p>\uc624\ub298\ub0a0 \ucee8\ud0dd\uc13c\ud130\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\uc640 \uae30\ub300\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 AI\uac00 \ubc18\ub4dc\uc2dc \ud544\uc694\ud569\ub2c8\ub2e4. \uc5ec\uc804\ud788 \uae30\uc874 \ubc29\uc2dd\uc758 <a href=\"\/ko-kr\/capabilities\/call-center-software\">\ucf5c\uc13c\ud130<\/a> \uc6b4\uc601\uc5d0 \uba38\ubb3c\ub7ec \uc788\ub2e4\uba74, \uc9c0\uae08\uc774\uc57c\ub9d0\ub85c AI\ub97c \ub3c4\uc785\ud574 \uccb4\uacc4\ub97c \uac1c\uc120\ud560 \uc2dc\uc810\uc785\ub2c8\ub2e4. AI\ub77c\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uba74 \ucee8\ud0dd\uc13c\ud130\ub294 \ub354 \ud6a8\uc728\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uacfc\uc801\uc774\uba70, \uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc870\uc9c1\uc73c\ub85c \ubc1c\uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-6&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/p>\n<h2>AICC\uc5d0 \ub300\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AICC (AI \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub294 \uc5bc\ub9c8\ub098 \uc548\uc804\ud55c\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \ub9e4\uc6b0 \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud569\ub2c8\ub2e4. \uc774 \uc2dc\uc2a4\ud15c\ub4e4\uc740 \uac15\ub825\ud55c \uc554\ud638\ud654, \uc811\uadfc \uc81c\uc5b4, \uc815\uae30\uc801\uc778 \ubcf4\uc548 \uc810\uac80\uc744 \ud1b5\ud574 \uc815\ubcf4\ub97c \ucca0\uc800\ud788 \uad00\ub9ac\ud558\uba70, GDPR\uc774\ub098 HIPAA \uac19\uc740 \uc5c4\uaca9\ud55c \uaddc\uc815\uc744 \uc900\uc218\ud574 \ud504\ub77c\uc774\ubc84\uc2dc\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \ub3c4\uad6c\ub294 \ud544\uc694\ud55c \uc815\ubcf4\uc5d0\ub9cc \uc811\uadfc\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \uc788\uace0, \uc624\ub0a8\uc6a9\uc744 \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \ud65c\ub3d9\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ub429\ub2c8\ub2e4. \uc62c\ubc14\ub978 \uc194\ub8e8\uc158 \uc81c\uacf5\uc5c5\uccb4\uc640 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uae30\ubc18\uc73c\ub85c \uc6b4\uc601\ud558\uba74, AI\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ucc98\ub9ac\ud558\uba74\uc11c\ub3c4 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\uac00 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub97c \uc644\uc804\ud788 \ub300\uccb4\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI\ub294 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub97c \uc644\uc804\ud788 \ub300\uccb4\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uace0 \ube60\ub978 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218\ub294 \uc788\uc9c0\ub9cc, \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub098 \uac10\uc815\uc801\uc778 \uc0c1\ud669\uc5d0\uc11c\ub294 \uc5ec\uc804\ud788 \uc778\uac04\uc758 \uc774\ud574\uc640 \uacf5\uac10\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ub9ce\uc740 \uace0\uac1d\uc740 \uc911\uc694\ud55c \uc774\uc288\uc77c\uc218\ub85d \uc2e4\uc81c \uc0ac\ub78c\uacfc \ub300\ud654\ud558\uae38 \uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uc0c1\ub2f4\uc0ac\ub97c \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ud568\uaed8 \ud611\uc5c5\ud558\uba70 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uc2a4\ud2b8\ub808\uc2a4\ub97c \uc904\uc774\uba70 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc5ec\uc90d\ub2c8\ub2e4. AI\uc640 \uc0ac\ub78c\uc774 \ud568\uaed8\ud560 \ub54c \ub354 \uac15\ub825\ud558\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI\ub97c \ud65c\uc6a9\ud568\uc5d0 \uc788\uc5b4 ROI\ub294 \uc5b4\ub5bb\uac8c \ub418\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI\ub97c \ub3c4\uc785\ud558\uba74 \ub192\uc740 ROI\ub97c \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\uac00 \ubc18\ubcf5 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uace0 \ud1b5\ud654 \uc2dc\uac04\uc744 \uc904\uc774\uba70 \ucd94\uac00 \uc778\ub825 \ud544\uc694\uc131\uc744 \ub0ae\ucdb0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ub610\ud55c \ud6a8\uc728\uc131\uacfc \uc11c\ube44\uc2a4 \uc18d\ub3c4\ub97c \ub192\uc774\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud574, \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ub9e4\ucd9c \ud5a5\uc0c1\uc5d0\ub3c4 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub354 \ube60\ub978 \uc751\ub2f5, \ub354 \uc2a4\ub9c8\ud2b8\ud55c \ub3c4\uad6c, \ub354 \uc801\uc740 \uc624\ub958 \ub355\ubd84\uc5d0 \ud300\uc740 \uc801\uc740 \uc790\uc6d0\uc73c\ub85c \ub354 \ub9ce\uc740 \uc77c\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d \uc774\ub7ec\ud55c \ud6a8\uacfc\uac00 \ub204\uc801\ub418\uba74\uc11c \uac15\ub825\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \uc7a5\uae30\uc801\uc778 \ube44\uc6a9 \uc808\uac10\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \uc194\ub8e8\uc158\uc740 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uacfc \uc5b4\ub5bb\uac8c \ud1b5\ud569\ub418\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \uc194\ub8e8\uc158\uc740 API, \ud50c\ub7ec\uadf8\uc778 \ub610\ub294 \uae30\ubcf8 \uc81c\uacf5 \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uacfc \uc27d\uac8c \ud1b5\ud569\ub429\ub2c8\ub2e4. \uc774\ub807\uac8c \uc5f0\uacb0\ub418\uba74 AI\uac00 \uace0\uac1d \ub370\uc774\ud130, \ud2f0\ucf13, \ub300\ud654 \ub0b4\uc6a9\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ce\uc740 \ucd5c\uc2e0 \ud50c\ub7ab\ud3fc\uc774 \uc774\ubbf8 \ucc57\ubd07\uc774\ub098 \ubd84\uc11d \uac19\uc740 AI \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud574 \uad6c\ucd95\ub3c4 \ud55c\uce35 \uc218\uc6d4\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud2b9\ud788 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI\ub294 \uc720\uc5f0\ud558\uace0 \ub3c4\uc785 \uc18d\ub3c4\uac00 \ube60\ub985\ub2c8\ub2e4. \uc62c\ubc14\ub974\uac8c \uad6c\uc131\ud558\uba74 \uae30\uc874 \uc2dc\uc2a4\ud15c\uc744 \uc644\uc804\ud788 \uad50\uccb4\ud558\uc9c0 \uc54a\uc544\ub3c4 AI\uac00 \ud568\uaed8 \uc791\ub3d9\ud558\uba70 \uc131\ub2a5\uc744 \ub192\uc774\uace0 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba70 \uc804\uccb4 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AICC (AI \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158\uc73c\ub85c \ubd80\ud130 \uac00\uc7a5 \ud070 \ud61c\ud0dd\uc744 \ub204\ub9ac\ub294 \uc0b0\uc5c5\uc740 \ubb34\uc5c7\uc778\uac00\uc694? <\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc758 \ud61c\ud0dd\uc774 \uac00\uc7a5 \ud070 \uc0b0\uc5c5 \ubd84\uc57c\uc5d0\ub294 \ub9ac\ud14c\uc77c, \uc740\ud589, \ud5ec\uc2a4\ucf00\uc5b4, \ud1b5\uc2e0, \ubcf4\ud5d8, \uc5ec\ud589 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub4e4 \uc0b0\uc5c5\uc740 \uace0\uac1d \ubb38\uc758\uac00 \ub9ce\uace0 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc774 \ud2b9\ud788 \uc911\uc694\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. AI\ub294 \ubc18\ubcf5 \uc5c5\ubb34 \uc790\ub3d9\ud654, 24\/7 \uc9c0\uc6d0, \uc11c\ube44\uc2a4 \ud488\uc9c8 \ud5a5\uc0c1\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uc694\uad6c\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ucda9\uc871\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ubbfc\uac10\ud55c \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \uad00\ub9ac\ud558\uace0, \uace0\uac1d\ubcc4 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370\ub3c4 \ud070 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uc774\ub7f0 \uc0b0\uc5c5\uc5d0\uc11c\ub294 AI\uac00 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70 \ub354 \uac15\ud55c \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc5b4, \uc7a5\uae30\uc801\uc778 \uc131\uc7a5\uc744 \uc704\ud55c \ub9e4\uc6b0 \uac00\uce58 \uc788\ub294 \ud22c\uc790\ub77c\uace0 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucee8\ud0dd\uc13c\ud130\uc5d0 AI\ub97c \ub3c4\uc785\ud560 \ub54c \uacaa\ub294 \uacf5\ud1b5\ub41c \uc5b4\ub824\uc6c0\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc77c\ubc18\uc801\uc778 \ub3c4\uc804 \uacfc\uc81c\ub85c\ub294 \uc801\ud569\ud55c \ub3c4\uad6c \uc120\ud0dd, \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569, \uc9c1\uc6d0 \uad50\uc721 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubd80 \ud300\uc740 \ube44\uc6a9, \uc5ed\ud560 \ubcc0\ud654, \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc \uac19\uc740 \ubb38\uc81c\ub97c \uac71\uc815\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub294 \ud559\uc2b5\uacfc \uac1c\uc120\uc5d0 \uc2dc\uac04\uc774 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba85\ud655\ud55c \ubaa9\ud45c\ub098 \ucda9\ubd84\ud55c \uc9c0\uc6d0 \uc5c6\uc774 \uc2dc\uc791\ud558\uba74 \uc131\uacfc\uac00 \ub290\ub9ac\uac8c \ubcf4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacf5\uc801\uc778 \ub3c4\uc785\uc744 \uc704\ud574\uc11c\ub294 \uc2e0\uc911\ud55c \uacc4\ud68d \uc218\ub9bd, \uc791\uc740 \ub2e8\uacc4\ubd80\ud130\uc758 \uc2dc\uc791, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud30c\ud2b8\ub108\uc640\uc758 \ud611\ub825\uc774 \uc911\uc694\ud558\uba70, \uc774\ub97c \ud1b5\ud574 \uc548\uc804\ud558\uace0 \ud6a8\uacfc\uc801\uc778 AI \uc804\ud658\uc744 \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucee8\ud0dd\uc13c\ud130\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \uc790\ub3d9\ud654 \uc0ac\uc774\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uade0\ud615\uc744 \ub9de\ucdb0\uc57c \ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI\ub294 \ub2e8\uc21c\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \ud65c\uc6a9\ud558\uace0, \ubcf5\uc7a1\ud558\uac70\ub098 \uac10\uc815\uc801\uc778 \uc0c1\ud669\uc5d0\ub294 \uc0ac\ub78c\uc774 \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc785\ub2c8\ub2e4. \ucc57\ubd07\uc740 FAQ \uc751\ub2f5\uc774\ub098 \ub77c\uc6b0\ud305 \uac19\uc740 \uc5c5\ubb34\ub97c \ub9e1\uace0, \uacf5\uac10\uc774\ub098 \uae4a\uc774 \uc788\ub294 \ubb38\uc81c \ud574\uacb0\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uac00 \ub098\uc11c\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc81c\uc548\uc774\ub098 \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud574 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. \ubaa9\ud45c\ub294 \uac1c\uc778\uc801\uc778 \ubc30\ub824\uc640 \uc2e0\ub8b0\ub97c \uc783\uc9c0 \uc54a\uc73c\uba74\uc11c\ub3c4 \uc11c\ube44\uc2a4 \uc18d\ub3c4\uc640 \ud3b8\uc758\uc131\uc744 \ub192\uc774\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ud601\uc2e0\uc758 \uc131\uacf5\uc744 \uce21\uc815\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\ub418\ub294 KPI\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\ub960(FCR), \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04(AHT), \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT), \uc778\ud130\ub799\uc158\ub2f9 \ube44\uc6a9 \uac19\uc740 \ud575\uc2ec KPI\ub97c \ucd94\uc801\ud558\uc138\uc694. \uc5ec\uae30\uc5d0 AI \ud65c\uc6a9\ub960, \ub514\ud50c\ub809\uc158\uc728(AI\uac00 \uc0c1\ub2f4\uc0ac \uc5c6\uc774 \ud574\uacb0\ud55c \ube44\uc728), \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131\ub3c4 \ud568\uaed8 \uc0b4\ud3b4\ubcf4\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc758 \uc815\ud655\ub3c4\uc640 \uc751\ub2f5 \ud488\uc9c8 \ubaa8\ub2c8\ud130\ub9c1\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c KPI\ub294 AI\uac00 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc5bc\ub9c8\ub098 \ub192\uc774\uace0 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc5bc\ub9c8\ub098 \uc904\uc600\ub294\uc9c0, \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc8fc\ub294\uc9c0\ub97c \uba85\ud655\ud788 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub97c \uae30\ubc18\uc73c\ub85c \ub9ac\ub354\ub4e4\uc740 AI \uac1c\uc120 \ubc29\ud5a5\uacfc \ud655\uc7a5 \uc804\ub7b5\uc744 \ub354 \uc815\ud655\ud558\uac8c \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ud601\uc2e0\uc73c\ub85c\ubd80\ud130 \uacb0\uacfc\ub97c \ubcf4\uae30\uae4c\uc9c0 \uc5bc\ub9c8\ub098 \uac78\ub9b4\uae4c\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI \ub3c4\uc785 \ud6a8\uacfc\ub294 \ubcf4\ud1b5 \uba87 \uc8fc\uc5d0\uc11c \uba87 \ub2ec \uc0ac\uc774\uc5d0 \ub098\ud0c0\ub098\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4. \ucc57\ubd07\uc774\ub098 \ud1b5\ud654 \uc694\uc57d \uac19\uc740 \uac04\ub2e8\ud55c \uae30\ub2a5\uc740 \ube60\ub978 \uc751\ub2f5 \uc18d\ub3c4\ub098 \ube44\uc6a9 \uc808\uac10\ucc98\ub7fc \uc989\uac01\uc801\uc778 \uac1c\uc120\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uc804\uccb4 \uc790\ub3d9\ud654\ub098 \uc608\uce21 \ubd84\uc11d\ucc98\ub7fc \uaddc\ubaa8\uac00 \ud070 \ubcc0\ud654\ub294 \ucd5c\uc801\ud654\uc640 \ud655\uc0b0\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uba85\ud655\ud55c \ubaa9\ud45c \uc124\uc815, \ud0c4\ud0c4\ud55c \uacc4\ud68d, \ucda9\ubd84\ud55c \uad50\uc721\uc774 \uc131\uacf5\uc744 \uc88c\uc6b0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc62c\ubc14\ub974\uac8c \uad6c\ucd95\ud558\uba74 \ucee8\ud0dd\uc13c\ud130\ub294 \ube44\uad50\uc801 \ube60\ub978 \uc2dc\uac04 \uc548\uc5d0 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0\uc11c \ub208\uc5d0 \ub744\ub294 \uac1c\uc120\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\ub294 \ub300\uae30\uc5c5\uc5d0\uc11c\ub9cc \ud65c\uc6a9\ud558\uae30 \uc801\uc808\ud558\uc9c0 \uc54a\ub098\uc694? \uc18c\uaddc\ubaa8 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\ub3c4 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI\ub294 \ub300\uae30\uc5c5\ub9cc\uc744 \uc704\ud55c \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uaddc\ubaa8\uac00 \uc791\uc740 \ucee8\ud0dd\uc13c\ud130\ub3c4 \ucda9\ubd84\ud788 \ud070 \ud6a8\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc694\uc998 AI \ub3c4\uad6c\ub4e4\uc740 \ub354 \uc800\ub834\ud574\uc9c0\uace0 \uc0ac\uc6a9\ub3c4 \uc26c\uc6cc\uc84c\uc73c\uba70, \ube44\uc988\ub2c8\uc2a4 \uaddc\ubaa8\uc5d0 \ub9de\ucdb0 \uc720\uc5f0\ud558\uac8c \ud655\uc7a5\ub418\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc791\uc740 \ud300\ub3c4 AI\ub97c \ud65c\uc6a9\ud574 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\ucc57\ubd07, \ud1b5\ud654 \uc694\uc57d, \uc2a4\ub9c8\ud2b8 \ub77c\uc6b0\ud305 \uac19\uc740 \uae30\ub2a5\ub9cc\uc73c\ub85c\ub3c4 \uc2dc\uac04 \uc808\uc57d\uacfc \ud6a8\uc728 \ud5a5\uc0c1\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc801\uc808\ud55c \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\uba74 \uc791\uc740 \ucee8\ud0dd\uc13c\ud130\ub3c4 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba70 \ub300\ud615 \uc13c\ud130\uc640 \uacbd\uc7c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mt-0\">AICC (AI \ucee8\ud0dd\uc13c\ud130)\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .pillar-content > div:first-child .eyebrow { margin-top: 0; } p.eyebrow { margin-top: 2rem; } p.eyebrow + h2 { margin-top: 0; } .wpb_text_column h2 { margin-top: 1.75em; } .wpb_text_column h3 { margin-top: 1.5em; } .wpb_text_column h4 { margin-top: 1.25em; } .wpb_text_column.stat { margin: 3rem 0 0; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } .pillar-nav-list .nav-list { padding: 0.5rem 1rem; position: relative; } .pillar-nav-list .nav-list.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-list.active .nav-item.nav-sub { font-weight: 500; } .pillar-nav-list .nav-list-sub { padding-left: 1rem; } .pillar-nav-list .nav-list-container { padding-left: 1.5rem; } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } .pillar-nav-list .nav-list-container .nav-list::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } .pillar-nav-list .nav-list-container .nav-list.active .progress { display: none; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } .pillar-nav-list:not(.sticky-nav):not(.hit-bottom) .nav-list-container .nav-list-0.active .progress, .pillar-nav-list.sticky-nav .nav-list-container .nav-list.active .progress { display: block; } .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } }\r 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id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/608130\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/608130\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"608130\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select 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