{"id":606615,"date":"2022-12-20T11:03:29","date_gmt":"2022-12-20T19:03:29","guid":{"rendered":"https:\/\/www.genesys.com\/partners\/global-system-integrators"},"modified":"2026-04-07T15:52:55","modified_gmt":"2026-04-07T22:52:55","slug":"global-system-integrators","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/partners\/global-system-integrators","title":{"rendered":"\uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1749627119105{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"no-balance\">\uae00\ub85c\ubc8c \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4\uc640 \ud568\uaed8 CX \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\uc138\uc694<\/h1>\n<p>\uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \uc77c\uc740 \uacb0\ucf54 \uac04\ub2e8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uae30\uc220\uc744 \ud1b5\ud569\ud574\uc57c \ud558\uace0, \ubcc0\ud654 \uad00\ub9ac\uc5d0 \ub300\ud55c \uc804\ubb38 \uc9c0\uc2dd\ub3c4 \ud544\uc694\ud569\ub2c8\ub2e4. Genesys\ub294 \ucd5c\uace0\uc758 \uae00\ub85c\ubc8c \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4(GSI)\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 \uadc0\uc0ac\uc758 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654 \ubc0f \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#gsa\" target=\"\" rel=\"\">GSI \ud30c\ud2b8\ub108 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;602451&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714456937508{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;602452&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc131\uc7a5\uc744 \uc704\ud55c \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed<\/h2>\n<p>Genesys\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc758 \ud575\uc2ec\uc73c\ub85c \uc0bc\uc544 \ud601\uc2e0\uc801\uc778 \uc131\uc7a5\uc744 \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \uc138\uacc4 \ucd5c\uace0\uc758 GSI\uc640 \ud611\ub825\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 \ub2e8\uc21c\ud55c \ucee8\ud0dd\uc13c\ud130\uc758 \ud604\ub300\ud654\ub97c \ub118\uc5b4, \uae30\uc5c5\uc774 \uc804\uc0ac\uc801\uc778 \ubcc0\ud654\ub97c \uc8fc\ub3c4\ud558\uace0 \ub514\uc9c0\ud138 \uc804\ud658\uc744 \uac00\uc18d\ud654\ud558\ub294 \uc5f0\uacb0\ub418\uace0 \uc9c0\ub2a5\uc801\uc774\uba70 \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub09c \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \ud601\uc2e0\uc758 \uc601\ud5a5\ub825 \uac00\uc18d\ud654<\/h2>\n<p>Genesys\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 GSI \ud30c\ud2b8\ub108\ub294 \uc2ec\uce35\uc801\uc778 \uc5c5\uacc4 \uc9c0\uc2dd, \uac80\uc99d\ub41c \ubc29\ubc95\ub860, \uae00\ub85c\ubc8c \uaddc\ubaa8\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \ud50c\ub7ab\ud3fc, \ub370\uc774\ud130, \uc0ac\ub78c\uc5d0 \ub300\ud55c \uae30\uc874 \ud22c\uc790\ub97c \ucd5c\uc801\ud654\ud558\uba74\uc11c \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \uc124\uacc4\ud558\uace0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>GSI \ud30c\ud2b8\ub108\ub294 \ube60\ub978 \uac00\uce58 \ucc3d\ucd9c\uc744 \uc704\ud574 \uad6c\ucd95\ub41c \uaddc\ubc94\uc801 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc804\ub7b5, CX \ud604\ub300\ud654 \uccad\uc0ac\uc9c4, \ud655\uc7a5 \uac00\ub2a5\ud55c \uc6b4\uc601 \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c Genesys\uc758 \uad11\ubc94\uc704\ud55c \uae30\uc220 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uacfc\uc758 \uacb0\ud569\uc744 \ud1b5\ud574 \uadc0\uc0ac\uc758 \uae30\uc220 \ud65c\uc6a9\ub3c4\ub97c \ub192\uc774\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \ub9ce\uc740 \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc5c5\uacc4\ubcc4 CX \uc804\ubb38\uc131 \ud655\ubcf4<\/h3>\n<p>GSI \ud30c\ud2b8\ub108\ub294 \uae08\uc735 \uc11c\ube44\uc2a4, \ud5ec\uc2a4\ucf00\uc5b4, \uacf5\uacf5 \ubd80\ubb38, \ub9ac\ud14c\uc77c \ub4f1 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc5d0 \ub300\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uae30\ubc18\uc73c\ub85c Genesys\uc640 GSI \ud30c\ud2b8\ub108\ub294 \uadc0\uc0ac\uc758 CX \ube44\uc804\uc744 \ud604\uc2e4\ub85c \uc2e4\ud604\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ucc3d\ucd9c<\/h3>\n<p>\uc6b4\uc601 \ud6a8\uc728\uc131, \uc9c0\uc6d0 \ube44\uc6a9 \uc808\uac10, \uc77c\uad00\ub41c \uace0\uac1d \ub9cc\uc871\ub3c4 \ubc0f \ucda9\uc131\ub3c4 \ud5a5\uc0c1\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, GSI\ub294 \uadc0\uc0ac\uc758 CX \ud601\uc2e0\uc774 \uce21\uc815 \uac00\ub2a5\ud55c \uc7a5\uae30\uc801\uc778 \uc131\uacfc\ub85c \uc774\uc5b4\uc9c0\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uae00\ub85c\ubc8c \ub124\ud2b8\uc6cc\ud06c \ubc0f \ud604\uc9c0 \uc9c0\uc2dd \ubcf4\uc720<\/h3>\n<p>GSI\ub294 \uae00\ub85c\ubc8c \uaddc\ubaa8\uc758 \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc5ed\ub7c9\uacfc \ud568\uaed8, \uc6b4\uc601 \uc9c0\uc5ed\ubcc4 \uaddc\uc81c \uc900\uc218, \uace0\uac1d \uae30\ub300\uce58 \ubc0f \ubb38\ud654\uc801 \ucc28\uc774\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc788\ub294 \uc9c0\uc5ed \uc804\ubb38\uc131\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">CX \ud22c\uc790 \uac00\uce58 \ud655\ub300<\/h3>\n<p>GSI\ub294 \uccb4\uacc4\uc801\uc778 \uc81c\uacf5 \ubaa8\ub378, \ubaa8\ubc94 \uc0ac\ub840, \ubc18\ubcf5 \uac00\ub2a5\ud55c \ud504\ub808\uc784\uc6cc\ud06c\ub97c \ud1b5\ud574 \ub300\uaddc\ubaa8 \ud504\ub85c\uadf8\ub7a8 \uc804\ubc18\uc758 \uac00\uce58 \uc2e4\ud604 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \ubc30\ud3ec \uc704\ud5d8\uc744 \uc904\uc785\ub2c8\ub2e4[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1761248218078{background-image: url(https:\/\/www.genesys.com\/media\/Genesys_Threads_209.png?id=569364) !important;}&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; el_id=&#8221;gsa&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column offset=&#8221;vc_col-md-7&#8243; el_class=&#8221;mb-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4<\/h2>\n<p>Genesys Cloud\u2122 AI \uae30\ubc18\uc758 AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc758 \ud601\uc2e0\uacfc GSI \ud30c\ud2b8\ub108\uc758 \uae4a\uc774 \uc788\ub294 \ub3c4\uba54\uc778 \uc804\ubb38\uc131 \ubc0f \uae00\ub85c\ubc8c \uc81c\uacf5 \uc5ed\ub7c9\uc758 \uacb0\ud569\uc744 \ud1b5\ud574, Genesys\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \ubc0f \uc9c1\uc6d0\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\uc2dd\uc744 \uc7ac\uad6c\uc0c1\ud558\uace0 \uaddc\ubaa8\uc5d0 \uad00\uacc4\uc5c6\uc774 \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub300\uaddc\ubaa8 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158, \ub370\uc774\ud130 \uc804\ub7b5 \uac1c\ud3b8, AI \ub3c4\uc785 \uc774\ub2c8\uc154\ud2f0\ube0c \ub4f1, Genesys\uc640 GSI\uc758 \uacf5\ub3d9 \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc774 \uc778\ud504\ub77c\ub97c \ud604\ub300\ud654\ud558\uace0, \ubd84\uc0b0\ub41c \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0, AI\ub97c \uc6b4\uc601\ud654\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uce21\uc815 \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc5bb\uace0 \uc2dc\uc7a5 \ucd9c\uc2dc\ub97c \uac00\uc18d\ud654\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. [\/vc_column_text]<style type='text\/css'>\r .component.card.has-card-header img { border-radius: 0}\r <\/style>[\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-5&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.accenture.com\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"163\" height=\"43\" src=\"https:\/\/www.genesys.com\/media\/Accenture.svg\" alt=\"Accenture\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">Accenture<\/h3>\n<p>Accenture\ub294 \uc138\uacc4 \uc720\uc218\uc758 \uae30\uc5c5, \uc815\ubd80, \uae30\ud0c0 \uae30\uad00\uc774 \ub514\uc9c0\ud138 \ud575\uc2ec \uc5ed\ub7c9\uc744 \uad6c\ucd95\ud558\uace0, \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\uba70, \ub9e4\ucd9c \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud558\uace0, \uace0\uac1d \ubc0f \uc2dc\ubbfc \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\ud558\uc5ec \uc2e4\uc9c8\uc801\uc778 \uac00\uce58\ub97c \ub300\uaddc\ubaa8\ub85c \ube60\ub974\uac8c \ucc3d\ucd9c\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uae00\ub85c\ubc8c \uc804\ubb38 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc785\ub2c8\ub2e4. Genesys\uc640 Accenture\ub294 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8, \uc804\ubb38 \uc2e4\ubb34\uc790, \uac15\ub825\ud55c \uc5d1\uc140\ub7ec\ub808\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \ucd5c\uace0 \uc218\uc900\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc774 \ud601\uc2e0 \uc5ec\uc815\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uc2dc\uc791\ud558\uace0 \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.capgemini.com\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:240px;\"width=\"1280\" height=\"299\" src=\"https:\/\/www.genesys.com\/media\/Capgemini-logo.png\" alt=\"Capgemini-logo\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">Capgemini<\/h3>\n<p>Capgemini\ub294 \uae00\ub85c\ubc8c \ube44\uc988\ub2c8\uc2a4 \ubc0f \uae30\uc220 \ud601\uc2e0 \ud30c\ud2b8\ub108\ub85c\uc11c, \uc870\uc9c1\uc774 \ub514\uc9c0\ud138 \ubc0f \uc9c0\uc18d \uac00\ub2a5\ud55c \uc138\uc0c1\uc73c\ub85c\uc758 \uc804\ud658\uc744 \uac00\uc18d\ud654\ud558\uba74\uc11c \uae30\uc5c5\uacfc \uc0ac\ud68c\uc5d0 \uc2e4\uc9c8\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. 50\uac1c\uad6d \uc774\uc0c1\uc5d0\uc11c 34\ub9cc \uba85\uc758 \ucc45\uc784\uac10 \uc788\ub294 \ub2e4\uc591\ud55c \uad6c\uc131\uc6d0\uc744 \ubcf4\uc720\ud55c Capgemini\ub294 55\ub144 \uc774\uc0c1\uc758 \uacac\uace0\ud55c \uc5ed\uc0ac\ub97c \uae30\ubc18\uc73c\ub85c, \uace0\uac1d\uc758 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\ub97c \ucda9\uc871\ud558\ub294 \uae30\uc220\uc758 \uac00\uce58\ub97c \uc2e4\ud604\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc804\ub7b5 \ubc0f \uc124\uacc4\ubd80\ud130 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1\uc5d0 \uc774\ub974\ub294 \ub2e4\uc591\ud55c \uac15\uc810\uc744 \ud65c\uc6a9\ud558\uc5ec \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc11c\ube44\uc2a4 \ubc0f \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uba70, \uc774 \ubaa8\ub4e0 \uac83\uc740 AI, \uc0dd\uc131\ud615 AI, \ud074\ub77c\uc6b0\ub4dc, \ub370\uc774\ud130 \ubd84\uc57c\uc758 \uc2dc\uc7a5 \uc120\ub3c4\uc801\uc778 \uc5ed\ub7c9\uacfc \uae4a\uc774 \uc788\ub294 \uc0b0\uc5c5 \uc804\ubb38\uc131 \ubc0f \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \ubc14\ud0d5\uc73c\ub85c \ud569\ub2c8\ub2e4. <\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.deloittedigital.com\/us\/en.html\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"510\" height=\"283\" src=\"https:\/\/www.genesys.com\/media\/Deloitte-Digital.png\" alt=\"Deloitte Digital\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">Deloitte Digital<\/h3>\n<p>Deloitte Digital\uacfc Genesys\ub294 \ud5a5\uc0c1\ub41c CX \uc194\ub8e8\uc158\uacfc \ud568\uaed8, \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \uac1c\uc120\uc744 \uc704\ud55c \uace0\uae09 \ud234\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc740 \uc634\ub2c8\ucc44\ub110, \ub514\uc9c0\ud138 \ubc0f AI \uae30\ub2a5\uc744 \uacb0\ud569\ud558\uc5ec \ud6a8\uc728\uc131\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \ub9de\ucda4\ud615 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc0f \ud1b5\ud569 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \ud0d0\uc0c9\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc591\uc0ac\uc758 \ud30c\ud2b8\ub108\uc2ed\uc740 \uace0\uac1d \ucc38\uc5ec\ub97c \uac15\ud654\ud558\uace0, \uace0\uac1d\uc774 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0, \ub514\uc9c0\ud138 \uc2dc\ub300\uc758 \uc131\uacf5 \ucd09\uc9c4\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. <\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.ibm.com\/us-en\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"200\" height=\"83\" src=\"https:\/\/www.genesys.com\/media\/648d9008-ibm-logo-200px-.png\" alt=\"ibm logo 200px\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">IBM<\/h3>\n<p>IBM\uc740 \uac00\uc7a5 \uacbd\ud5d8\uc774 \ud48d\ubd80\ud55c Genesys \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4\uc774\uc790 \uad6c\ud604 \ud30c\ud2b8\ub108 \uc911 \ud558\ub098\ub85c, Genesys Cloud CX<sup>\u00ae<\/sup> \uc81c\ud488\uc744 \ud1b5\ud574 \uc218\ub9ce\uc740 \ub300\uaddc\ubaa8\uc758 \ud601\uc2e0\uc801\uc778 \uace0\uac1d \uad6c\ud604\uc744 \uc774\ub04c\uc5b4\uc654\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \ubc0f \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5 \uc790\ubb38, \ud574\ub2f9 \uc804\ub7b5\uc758 \uad6c\ud604 \uc2e4\ud589, \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ucd5c\uc801\ud654\uc5d0 \uc774\ub974\ub294 \uc804\ubc18\uc801\uc778 \uc601\uc5ed\uc5d0\uc11c \uace0\uac1d\uacfc \ud611\ub825\ud569\ub2c8\ub2e4.<\/p>\n<p>IBM\uc740 Genesys\uc640 \ud611\ub825\ud558\uc5ec \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368, \uace0\uac1d\uc774 \uc0dd\uc131\ud615 AI \ubc0f AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud558\uba74\uc11c AI \ubc0f \ub514\uc9c0\ud138 \uc911\uc2ec \uc11c\ube44\uc2a4\ub97c \ucd94\uc9c4\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c, AI \ud234\uc744 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uc81c\uacf5\uc5d0 \ud1b5\ud569\ud558\uace0, \uc194\ub8e8\uc158 \uc81c\uacf5 \ubc0f \uac00\uce58 \uc2e4\ud604\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud574 Genesys \uc804\uc6a9\uc758 \uc790\uccb4 \ud234\uacfc \ube44\uc988\ub2c8\uc2a4 \uc778\ud050\ubca0\uc774\ud130\ub97c \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys \ub9ac\uc18c\uc2a4 \ub458\ub7ec\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.png\" height=\"547\" width=\"820\" alt=\"Experience orchestration, ai, genesys, personalization, levels\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1749627119105{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \uae00\ub85c\ubc8c \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4\uc640 \ud568\uaed8 CX \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\uc138\uc694 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud558\ub294 \uc77c\uc740 \uacb0\ucf54 \uac04\ub2e8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uae30\uc220\uc744 \ud1b5\ud569\ud574\uc57c \ud558\uace0, \ubcc0\ud654 \uad00\ub9ac\uc5d0 \ub300\ud55c \uc804\ubb38 \uc9c0\uc2dd\ub3c4 \ud544\uc694\ud569\ub2c8\ub2e4. Genesys\ub294 \ucd5c\uace0\uc758 \uae00\ub85c\ubc8c \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc5c5\uccb4(GSI)\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 \uadc0\uc0ac\uc758 \ud601\uc2e0 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654 \ubc0f \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;602451&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":413008,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-606615","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/606615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=606615"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/606615\/revisions"}],"predecessor-version":[{"id":621712,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/606615\/revisions\/621712"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/413008"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=606615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}