{"id":606258,"date":"2024-05-09T14:29:11","date_gmt":"2024-05-09T21:29:11","guid":{"rendered":"https:\/\/www.genesys.com\/solutions\/healthcare"},"modified":"2025-12-04T18:21:23","modified_gmt":"2025-12-05T02:21:23","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/solutions\/healthcare","title":{"rendered":"\ud5ec\uc2a4\ucf00\uc5b4 \uc194\ub8e8\uc158"},"content":{"rendered":"

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\uc758\ub8cc<\/h1>\n

\uc120\ub3c4\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud658\uc790 \uce58\ub8cc \uacb0\uacfc\uc758 \uc9c8, \ub9cc\uc871\ub3c4, \uce58\ub8cc \uacc4\ud68d \uc900\uc218 \ubc0f \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694.[\/vc_column_text]

\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=”1\/2″]
\"792x480
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\ud658\uc790, \ubcf4\ud5d8 \ubc0f \uc758\ub8cc \ubd84\uc57c\uc758 \uc11c\ube44\uc2a4 \uacbd\ud5d8, \uc5b4\ub5bb\uac8c \ucd5c\uc801\ud654\ud558\uace0 \uacc4\uc2e0\uac00\uc694?<\/h2>\n

Genesys Cloud\ub294 \uc758\ub8cc \uae30\uad00\uc774 \ud658\uc790 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac04\uc18c\ud654\ud558\uace0, \uc9c1\uc6d0 \ubd80\ub2f4\uc744 \uc904\uc774\uba70, \ud488\uc9c8 \uce21\uc815 \uae30\uc900\uc744 \ub192\uc774\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

\"Body
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Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc9c4\uc815\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc758\ub8cc \uc5ec\uc815\uc744 \ud601\uc2e0\ud558\uc138\uc694.<\/h2>\n

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\uc5ec\uc815\uc744 \uac1c\uc120\ud558\uace0 \uac04\ud3b8\ud558\uac8c \uad00\ub9ac\ud558\uc138\uc694<\/h3>\n

\ud658\uc790\uac00 \uc6d0\ud558\ub294 \uce58\ub8cc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694. \ud658\uc790 \uc811\uadfc\uc131, \uc9c4\ub8cc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubd84\ub958, \ucf00\uc5b4 \uad00\ub9ac \ubc0f \uc628\ubcf4\ub529\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ubaa8\ub450 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

\ud658\uc790\ub97c \uc9c0\uc6d0\ud558\ub294 \uc9c1\uc6d0\uacfc \uc9c4\ub8cc\ud300\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/h3>\n

\ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc758 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc8fc\uace0, \uac00\uc7a5 \uc911\uc694\ud55c \uc77c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. CRM \ubc0f EHR \ud1b5\ud569\uacfc \uc9c0\uc2dd \ud45c\ucd9c\uc744 \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc774 \uc2dc\uae30\uc801\uc808\ud558\uace0 \uc815\ud655\ud55c \uc815\ubcf4\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

\ud488\uc9c8 \ubc0f \uc6b4\uc601 \uce21\uc815 \uac1c\uc120<\/h3>\n

\uc6d0\ud65c\ud55c \uc18c\ud1b5\uacfc \uac04\uc18c\ud654\ub41c \uc5c5\ubb34 \ud750\ub984\uc73c\ub85c \uac00\uce58 \uc911\uc2ec \uc758\ub8cc \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694. Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \ud658\uc790 \uc5ec\uc815\uc744 \uc774\ud574\ud558\uace0, \uacb0\uacfc \uac1c\uc120 \ubc0f \ud3c9\uac00\ub97c \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.
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\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ucc38\uc5ec \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud658\uc790 \uc5ec\uc815\uc744 \uac04\uc18c\ud654\ud558\uc138\uc694.<\/h2>\n

Genesys Cloud\ub294 \ud5ec\uc2a4\ucf00\uc5b4 \uc0b0\uc5c5\uc5d0 \uc804\ubb38\uc131\uc744 \uc81c\uacf5\ud558\ub294 \uc885\ud569\uc801\uc778 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. Genesys\ub294 Genesys Cloud\ub97c \ud65c\uc6a9\ud558\ub294 200\uac1c \uc774\uc0c1\uc758 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucc98\ub9ac \uc2dc\uac04\uc744 \uac1c\uc120\ud558\uace0, \uc8fc\uc694 \uac74\uac15 \uc9c0\ud45c\ub97c \ud30c\uc545\ud558\uba70, \uc120\ubcc4 \uac80\uc0ac\ub97c \uc81c\uc2dc\ud558\ub294 \ub4f1 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud6a8\uacfc\uc801\uc778 \uc77c\uc815 \uad00\ub9ac\ub85c \uc758\ub8cc\uc9c4\uc758 \uadfc\ubb34 \ud6a8\uc728\uc744 \ub192\uc774\uace0, \ub178\uc1fc\ub97c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc904\uc774\uba70, \ud658\uc790\uac00 \uc608\uc57d\uc5d0 \ub354 \uc798 \uc900\ube44\ud560 \uc218 \uc788\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \ubcf4\uc548 \ubc0f \uc548\uc815\uc131\uc744 \uc81c\uacf5\ud558\uba70, HIPAA, HITRUST, GDPR \ubc0f PCI \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ubcf4\ud638 \uac74\uac15 \uc815\ubcf4(PHI)\ub97c \uc27d\uac8c \ubcf4\ud638\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

\uadc0\uc0ac\uc758 EHR \ubc0f CRM \ud50c\ub7ab\ud3fc\uacfc \ud1b5\ud569\ud558\uc138\uc694.<\/h3><\/i><\/div>

\uae30\ub85d \uc2dc\uc2a4\ud15c\uacfc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \uac04\uc758 \uc2ec\uce35\uc801\uc778 \ud1b5\ud569\uc744 \uc2e4\ud604\ud558\uc138\uc694. Genesys\ub97c \ud1b5\ud574 EHR \ubc0f CRM \ud50c\ub7ab\ud3fc\uacfc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \ud658\uc790 \uce58\ub8cc\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Genesys\uc640 Epic\uc758 Healthcare CX\ub294 \ud658\uc790 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\uace0 Epic\uacfc\uc758 \ud1b5\ud569\uc73c\ub85c \ud658\uc790 \uc811\uadfc\uc131, \uc758\ub8b0, \ubd84\ub958\ub97c \uc190\uc27d\uac8c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uc5ec\uc815\uc5d0\ub3c4 \ud544\uc694\ud55c \uce58\ub8cc\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \ud544\uc694\ud55c \uae30\ub2a5\uc744 \ubaa8\ub450 \uc81c\uacf5\ud569\ub2c8\ub2e4. CRM \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc744 \ud1b5\ud574 \ud658\uc790 \uc5ec\uc815\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc740 \ud658\uc790\ub97c \uc9c0\uc6d0\ud558\uba74\uc11c \uae30\ub85d \uc2dc\uc2a4\ud15c\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uac8c\ub429\ub2c8\ub2e4.<\/p>\n

Epic\uacfc Cheers\ub294 Epic Systems Corporation\uc758 \ub4f1\ub85d \uc0c1\ud45c\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>

\ud68c\uc6d0 \ubc0f \uc9c1\uc6d0 \uc0c1\ud638\uc791\uc6a9 \uac04\uc18c\ud654<\/h3><\/i><\/div>

\ub9cc\uc871\ub3c4\uc640 \ud488\uc9c8 \ub4f1\uae09 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc138\uc694. \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc AI \uae30\ubc18 \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec \ud3c9\uac00\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uc2dd\ubcc4\ud558\uace0 \ud61c\ud0dd, \uccad\uad6c \ubc0f \uc9c4\ub8cc \uc870\uc815\uc5d0 \ub300\ud55c \ucee8\ud150\uce20\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

sys\ub294 \uc0c1\uc704 10\uac1c \uc758\ub8cc \uae30\uc5c5 \uc911 9\uac1c \uae30\uc5c5\uacfc \ud568\uaed8 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.* \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/a>\uc740 \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\uc5d0 \uc2e0\uc18d\ud558\uac8c \uc5f0\uacb0\uc744 \ub3c4\uc640, \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04, \uc751\ub2f5 \uc2dc\uac04 \ubc0f \ud488\uc9c8 \ub4f1\uae09\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc774 \uc815\ud655\ud55c \ub2f5\ubcc0\uacfc \uac04\uc18c\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc2e4\uc2dc\uac04 \uc9c0\uc2dd<\/a>\uc744 \uc9c0\uc6d0\ud558\uc138\uc694<\/p>\n

Genesys\ub294 Salesforce, ServiceNow \ubc0f \uae30\ud0c0 \uac74\uac15 \ubcf4\ud5d8 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ub418\uc5b4, \ud658\uc790 \uc0c1\ud638\uc791\uc6a9 \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ub370\uc774\ud130\ub97c \ud68c\uc6d0 \ub370\uc774\ud130\uc640 \ud1b5\ud569\ud558\uc5ec \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 \uac70\ubd80\ub098 \uc0ac\uc804 \uc2b9\uc778 \ub4f1 \ubcf5\uc7a1\ud55c \uc774\uc288\uc5d0 \ub300\ud574 \ubbf8\ub9ac \uc548\ub0b4\ud568\uc73c\ub85c\uc368, \uace0\uac1d\uc758 \ubb38\uc758\ub97c \uc0ac\uc804\uc5d0 \ubc29\uc9c0\ud558\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc774\uba70, \ud68c\uc6d0\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

*\uac01 \ud68c\uc0ac\uc758 2024\ub144 1\uc6d4 31\uc77c \ub610\ub294 \uadf8 \uc774\uc804\uc5d0 \uc885\ub8cc\ub41c \ud68c\uacc4\uc5f0\ub3c4 \ubcf4\uace0 \ub9e4\ucd9c\uc561 \uae30\uc900.<\/p>\n<\/div><\/div><\/div>

\uc758\ub8cc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud604\ub300\ud654<\/h3><\/i><\/div>

Genesys Cloud\ub294 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305, \ud658\uc790 \uc9c0\uc6d0 \ubc0f \ucc38\uc5ec, \uc784\uc0c1 \uc2dc\ud5d8, \uc758\uc0ac \uc9c0\uc6d0 \ub4f1\uc744 \uc704\ud55c \uc758\ub8cc \ubc0f \uc81c\uc57d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uad00\ub9ac\ub97c \uac04\ud3b8\ud558\uac8c \ud574\uc90d\ub2c8\ub2e4. Genesys\ub97c \ud1b5\ud574 \ub514\uc9c0\ud138 \ucc44\ub110 \ubc0f \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ucc38\uc5ec \ubc0f \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\ub098\uc758 \ud1b5\ud569 \uc194\ub8e8\uc158\uc5d0\uc11c \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc900\uc218 \ubcf4\uc7a5\uc744 \uc704\ud55c \uc544\uc6c3\ubc14\uc6b4\ub4dc<\/a> \ud6c4\uc18d \uc870\uce58 \uc790\ub3d9\ud654, \ud658\uc790\uc5d0\uac8c \uc911\uc694 \uc5c5\ub370\uc774\ud2b8 \uc54c\ub9bc \ubc0f \ud604\uc7a5 \uc784\uc0c1\uc758 \uc9c0\uc6d0\ubd80\ud130, \uace0\uac1d \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uc62c\ubc14\ub978 \uc9c0\uc2dd\uc744 \uac16\ucd98 \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\ub85c \ub77c\uc6b0\ud305\ud558\uae30 \uc704\ud55c \uc790\uc5f0\uc5b4 \ucc98\ub9ac<\/a> \ud65c\uc6a9\uae4c\uc9c0 \ubaa8\ub4e0 \uac83\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc790\ub3d9 \uc694\uc57d\uc774 \ubb38\uc11c\ud654\ub97c \ucc98\ub9ac\ud558\ub3c4\ub85d \ud558\uc5ec, \uae30\ub85d\uc758 \uc815\ud655\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc9c1\uc6d0\ub4e4\uc758 \uc218\uace0\ub97c \uc904\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Genesys\uc758 \uac15\ub825\ud55c \ud5ec\uc2a4\ucf00\uc5b4 CX \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\uc138\uc694<\/h2>\n

\ud658\uc790 \uce58\ub8cc \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \uc9c0\uc6d0\ud558\ub294 \ud5ec\uc2a4\ucf00\uc5b4 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac04\uc18c\ud654\ud558\uc138\uc694.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column width=”1\/3″]

\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3>\n

\ud658\uc790 \ubc0f \ud68c\uc6d0\uacfc\uc758 \uc120\uc81c\uc801 \uc18c\ud1b5\uc744 \uc774\ub04c\uc5b4\ub0b4\uace0 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uc138\uc694.<\/p>\n<\/div>

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\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3>\n

\ud658\uc790 \uc5ec\uc815\uc744 \uc9c0\uc6d0\ud558\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \ub3c4\uad6c\ub85c \uc758\ub8cc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694.<\/p>\n<\/div>

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\uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/h3>\n

\uc815\ud655\ud55c \ub77c\uc6b0\ud305\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \uac04\uc18c\ud654\ud558\uc138\uc694.<\/p>\n<\/div>

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\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n

\uc9c1\uc6d0\ub4e4\uc758 \ubd80\ub2f4\uc744 \uc904\uc774\uae30 \uc704\ud574 \ud658\uc790, \uc9c4\ub8cc\ud300 \uac04\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9\ud654\ud558\uc138\uc694.<\/p>\n<\/div>

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\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/h3>\n

\ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc904\uc774\uace0 \ud300\uc774 \ub354 \uc758\ubbf8 \uc788\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

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