{"id":554245,"date":"2025-02-16T17:44:56","date_gmt":"2025-02-17T01:44:56","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=554245"},"modified":"2025-02-16T22:45:52","modified_gmt":"2025-02-17T06:45:52","slug":"salesforce","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/partners\/global-strategic-alliances\/salesforce","title":{"rendered":"Salesforce"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1727979202166{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;548283&#8243; css=&#8221;&#8221; si_max_width=&#8221;300px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CX &amp; CRM \uae00\ub85c\ubc8c<br \/>\n\ub9ac\ub354\uc640 \ud568\uaed8\ud558\uc138\uc694<\/h1>\n<p>Genesys\uc640 Salesforce\ub97c \ud1b5\ud574 \ud55c \ucc28\uc6d0 \ub192\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/NZj87t9jYms?si=dD05BlwrwyZwF0HN\" target=\"\" rel=\"\">\ub3d9\uc601\uc0c1 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-right play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/NZj87t9jYms?si=dD05BlwrwyZwF0HN\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero-video_salesforce-partner-page-1.png\" alt=\"Hero video salesforce partner page\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Genesys\uc640 Salesforce<\/p>\n<h2 class=\"h3\">\ud568\uaed8 \ub9cc\ub4dc\ub294 CX\uc758 \ubbf8\ub798<\/h2>\n<p>\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 Genesys\uc640 AI CRM \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 Salesforce\ub294 \ud611\ub825\uc744 \ud1b5\ud574 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uc194\ub8e8\uc158\uc744 \ud1b5\ud569\ud558\uba70 CX\ub97c \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc640 Salesforce\ub294 \uae30\uc5c5\uc774 \ub370\uc774\ud130, \uc0c1\ub2f4\uc0ac, \ubd07, \ud1b5\uc2e0 \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uc5ec \ubcf4\ub2e4 \uc2a4\ub9c8\ud2b8\ud55c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>10\ub144\uc774 \ub118\ub294 \uacac\uace0\ud55c \ud30c\ud2b8\ub108\uc2ed\uc73c\ub85c \uc218\ubc31 \uba85\uc774 \ub118\ub294 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc194\ub8e8\uc158 \uad6c\ud604 \ubc0f \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub294 Genesys\uc640 Salesforce\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-salesforce-launch-cx-cloud\">\uc0c8\ub85c\uc6b4 \uc804\ub7b5\uc801 \ud611\uc5c5<\/a> \ubc0f \uc194\ub8e8\uc158\uc740 \uc591\uc0ac \ud30c\ud2b8\ub108\uc2ed\uc758 \uc911\uc694\ud55c \uc774\uc815\ud45c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc640 CRM \uc2dc\uc2a4\ud15c\uc758 \ud1b5\ud569\uc740 \uae30\uc5c5\uc5d0 \ub2e4\uc74c\uacfc \uac19\uc740 \ud601\uc2e0\uacfc \ud61c\ud0dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3 class=\"h5\">\uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc804\ud658 \uc81c\uac70 \ubc0f \uc0c1\ub2f4\uc0ac \ud6a8\uc728\uc131 \uc99d\ub300<\/h3>\n<ul>\n<li>\uad00\uacc4 \ubc0f \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \ub2e8\uc77c\uc758 \uc885\ud569\uc801\uc778 \uace0\uac1d \ubdf0\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/li>\n<li>\ub2e4\uc591\ud55c AI \uc9c0\uc6d0\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc758 \uc5ed\ub7c9\uc744 \ud55c\uaecf \ubc1c\ud718\ud558\uace0 KPI\ub97c \uc218\uc6d4\ud558\uac8c \ub2ec\uc131\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc778\uc7ac \ud655\ubcf4 \ubc0f \uc720\uc9c0\uc5d0 \uae0d\uc815\uc801\uc778 \uae30\uc5c5 \ubb38\ud654\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h3 class=\"h5\">CX \uac1c\uc778\ud654 \ubc0f \uace0\uac1d \ub9cc\uc871 \ud5a5\uc0c1<\/h3>\n<ul>\n<li>\uace0\uac1d \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ubdf0\ub97c \ud1b5\ud574 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/li>\n<li>\ub450 \ud50c\ub7ab\ud3fc\uc758 \ub370\uc774\ud130, \ubd07, \ucc44\ub110\uc744 \uc544\uc6b0\ub974\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4.<\/li>\n<li>\ucc44\ub110 \uc804\ubc18\uc5d0\uc11c\uc758 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h3 class=\"h5\">\uc2dc\uc2a4\ud15c \ud1b5\ud569 \ubc0f \ube44\uc6a9 \uc808\uac10<\/h3>\n<ul>\n<li>\uc0ac\uc804 \ud1b5\ud569\ub41c \ub370\uc774\ud130\uc640 \uacf5\ud1b5 \uc2a4\ud0a4\ub9c8\ub97c \ud1b5\ud574 \uac1c\ubc1c \ubd80\ub2f4\uc774 \uc904\uc5b4\ub4ed\ub2c8\ub2e4.<\/li>\n<li>\ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \uc81c\uac70\ud558\uace0, \ub450 \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810\uc744 \ud65c\uc6a9\ud558\uc5ec \uae30\uc220 \uc2a4\ud0dd\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/li>\n<li>\ud50c\ub7ab\ud3fc\uc758 \uac00\uc6a9\uc131\uacfc \ud655\uc7a5\uc131\uc744 \ud655\ubcf4\ud558\uace0, \ubcf4\uc548 \ub610\ud55c \uac15\ud654\ub429\ub2c8\ub2e4.<\/li>\n<li>\uc0ac\uc804 \uad6c\ucd95\ub41c \ud328\ud0a4\uc9c0 \ud1b5\ud569\uc744 \ud1b5\ud574 \uac00\uce58 \uc2e4\ud604 \uc2dc\uac04\uc744 \uc55e\ub2f9\uae41\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3>\uc694\uc57d \uc815\ubcf4<\/h3>\n<p><strong>\uc8fc\uc81c:<\/strong> Genesys\uc640 Salesforce\uc758 \ud611\uc5c5<\/p>\n<p><strong>\ud30c\ud2b8\ub108\uc2ed \uc720\ud615:<\/strong> \uae00\ub85c\ubc8c \uc804\ub7b5\uc801 \uc81c\ud734<\/p>\n<p><strong>\ud575\uc2ec \uc194\ub8e8\uc158:<\/strong> CX Cloud(Genesys\uc640 Salesforce\uc758 \ud611\ub825\uc744 \ud1b5\ud55c \ud1b5\ud569 AI \uae30\ubc18 \uace0\uac1d\uacbd\ud5d8 \ubc0f \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158)<\/p>\n<p><strong>\uace0\uac1d \ud61c\ud0dd:<\/strong><\/p>\n<ul>\n<li>\uace0\uac1d \uacbd\ud5d8(CX) \ubd84\uc57c\uc758 \uc77c\uad00\ub41c \ube44\uc804\uacfc \uc9c0\uc18d\uc801\uc778 \ubc1c\uc804\uc744 \ubcf4\uc7a5\ud558\ub294 Genesys\uc640 Salesforce\uc758 \uacf5\uc720 \uc81c\ud488 \ub85c\ub4dc\ub9f5\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>Gartner\u00ae \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\u2122\uc5d0\uc11c \uc778\uc815\ubc1b\uc740 \uc5c5\uacc4 \ucd5c\uace0 \uc194\ub8e8\uc158 \uc81c\uacf5\uc5c5\uccb4\uc640\uc758 \ud611\ub825\uc744 \ud1b5\ud574 \ub9ac\uc2a4\ud06c\ub97c \uc644\ud654\ud569\ub2c8\ub2e4.*<\/li>\n<li>\ub450 \ud68c\uc0ac\uac00 \ud611\ub825\ud558\uc5ec \uc81c\uacf5\ud558\ub294 \ub3d9\uae09 \ucd5c\uace0\uc758 \uc11c\ube44\uc2a4, \uc194\ub8e8\uc158 \uad6c\ud604, \uae30\uc220 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749664628{padding-top: 0rem !important;}&#8221;][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"412659\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Cocacolabss hero\" src=\"https:\/\/www.genesys.com\/media\/CocaColaBSS_hero.jpg\" width=\"626\" height=\"356\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\"  width=\"252\" height=\"166\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc0c1\ub2f4\uc0ac\ub4e4\uc740 Genesys \uc194\ub8e8\uc158\uc774 \ub354 \ube60\ub974\uace0 \uc0ac\uc6a9\ud558\uae30 \uc27d\ub2e4\uba70 \ub9e4\uc6b0 \uae0d\uc815\uc801\uc73c\ub85c \ud3c9\uac00\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc57d 50% \uc808\uac10\ud588\uc73c\uba70, \uace0\uac1d \uad00\ub9ac\uc758 \uacbd\uc6b0 Tulsa \uc9c0\uc5ed\uc5d0\uc11c\ub294 100% \uac00\uc0c1 \ubc29\uc2dd\uc73c\ub85c \uc804\ud658\ud588\uace0, Tampa\uc5d0\uc11c\ub294 \uace0\uac1d \uc13c\ud130\ub97c \ud55c \uacf3\uc73c\ub85c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nicole Thomas<\/p><p class=\"customer-title\">Senior Director, Service Operations Support, Coca-Cola Bottlers\u2019 Sales and Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div  class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center  vc_custom_1739756288912\"><div class=\"card-body text-center col-content\"><p><img decoding=\"async\" class=\"aligncenter wp-image-548283 size-medium\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/salesforce_partners-logo-2024.svg\" alt=\"\" width=\"300\" height=\"300\" \/><\/p>\n<h3>\uac04\ud3b8\ud55c Genesys \uc778\ud130\uadf8\ub808\uc774\uc158<\/h3>\n<p>Salesforce \uace0\uac1d\uc740 Genesys\ub97c \uae30\uc874 \ud504\ub85c\uc138\uc2a4 \ubc0f \uc6cc\ud06c\ud50c\ub85c\uc5d0 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><a class=\"main-cta\" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/5d134b3b-9205-4386-b4b4-f91804cd8487\" target=\"_blank\" rel=\"\"><div class=\"shadow btn btn-secondary\">AppFoundry<\/div><\/a><a role=\"button\" class=\"btn btn-ff-secondary ms-lg-1 ms-sm-0\" href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=7f59a36f-86c0-4cac-b8af-2c1722ede4d1\" target=\"_blank\" rel=\"noopener\">AppExchange<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys\uc640 Salesforce\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/cxcloud\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Salesforce-webnar-speaker-ko-825x530-px.png\" height=\"530\" width=\"825\" alt=\"Salesforce webnar speaker   ko 825&#215;530 px\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title mb-0\">CX \ud601\uc2e0\uc744 \uc704\ud55c \ub450 \ub9ac\ub354\uc758 \ub9cc\ub0a8 Genesys\uc640 Salesforce\uc758 CX Cloud \uc18c\uac1c \uc6e8\ube44\ub098<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-salesforce-cx-cloud-cover-1.png\" height=\"164\" width=\"300\" alt=\"Genesys salesforce cx cloud cover\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys\uc640 Salesforce\uc758 CX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-genesys-salesforce-cx-cloud-cover-ko-1.png\" height=\"144\" width=\"264\" alt=\"Checklist genesys salesforce cx cloud cover ko\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">\uae30\ubcf8 \ud1b5\ud569\uc744 \ub118\uc5b4: CRM \uc2dc\uc2a4\ud15c\uacfc \ucee8\ud0dd\uc13c\ud130 \ud1b5\ud569<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/cx-cloud-genesys-salesforce-on-demand-demo\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-4_salesforce-partner-page.png\" height=\"480\" width=\"880\" alt=\"Resource 4 salesforce partner page\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys\uc640 Salesforce\uc758 CX Cloud \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;getstarted&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;getstarted&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\uc640 Salesforce\ub97c \ud1b5\ud55c<br \/>\n\uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0<\/h2>\n<p>Genesys\uc640 Salesforce\ub97c \ud65c\uc6a9\ud558\uba74 CRM\uc5d0 \uc9c1\uc811 \ud1b5\ud569\ub41c \ud074\ub77c\uc6b0\ub4dc \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uae4a\uc774 \uc788\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc608\uc57d\ud558\uc2dc\uba74 \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AexjQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/554245\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/554245\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"554245\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h4\">Genesys\uc640 Salesforce\uc5d0 \uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-mid-gray text-14\">\ucd9c\ucc98: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 2024\ub144 10\uc6d4 28\uc77c<\/p>\n<p class=\"text-mid-gray text-14\">Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub3c4 \ud64d\ubcf4\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc790\uaca9\uc744 \uac16\ucd98 \uacf5\uae09\uc5c5\uccb4\ub4e4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uace0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70, \uc774\ub97c \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uc5b4\ub5a4 \uba85\uc2dc\uc801 \ub610\ub294 \ubb35\uc2dc\uc801 \ubcf4\uc99d(\uc0c1\uc5c5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc744 \uc704\ud55c \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d \ud3ec\ud568)\ub3c4 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"text-mid-gray text-14\">Gartner\ub294 Gartner\uc758 \ub4f1\ub85d \uc0c1\ud45c \ubc0f \uc11c\ube44\uc2a4 \ud45c\uc2dc\uc774\uba70 \ubbf8\uad6d \ubc0f \uae30\ud0c0 \uad6d\uac00\uc5d0\uc11c Magic Quadrant\ub294 Gartner, Inc. \ubc0f\/\ub610\ub294 \ud574\ub2f9 \uacc4\uc5f4\uc0ac\ub4e4\uc758 \ub4f1\ub85d \uc0c1\ud45c\ub85c, \ud5c8\uac00 \ud558\uc5d0 \ubcf8 \ubb38\uc11c\uc5d0\uc11c \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 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