{"id":545948,"date":"2024-11-04T20:41:11","date_gmt":"2024-11-05T04:41:11","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=545948"},"modified":"2025-12-09T18:43:06","modified_gmt":"2025-12-10T02:43:06","slug":"genesys-vs-nice","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/genesys-vs-nice","title":{"rendered":"Genesys vs NICE CXOne"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;rounded p-2 p-lg-4 mt-md-0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1761088864306{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h1>Genesys Cloud vs. NICE CXone<\/h1>\n<h4>\uc5b4\ub5a4 \uc194\ub8e8\uc158\uc774 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \uc801\ud569\ud560\uae4c\uc694?<\/h4>\n<p>&nbsp;<\/p>\n<p class=\"text-24\">\uc5c5\uacc4 \uc804\ubb38\uac00\uc640 \uc0ac\uc6a9\uc790\ub4e4\uc774 \ub3d9\uc758\ud588\uc2b5\ub2c8\ub2e4:<br \/>\nGenesys\ub294 \ucd5c\uace0\uc758 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li class=\"font-weight-bold text-28 text-24\">\ucd1d \uc18c\uc720 \ube44\uc6a9 50% \uc808\uac10<\/li>\n<li class=\"font-weight-bold text-28 text-24\">\uc11c\ubc84 \uc0ac\uc6a9\ub7c9 96% \uac10\uc18c<\/li>\n<li class=\"font-weight-bold text-28 text-24\">\uc0c1\ub2f4\uc6d0 \ud6a8\uc728\uc131 100% \ud5a5\uc0c1<\/li>\n<li class=\"font-weight-bold text-28 text-24\">\uc9c8\ubb38\uc758 45%\ub97c \uac00\uc0c1 \ube44\uc11c\uac00 \ub2f5\ubcc0<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<p class=\"font-roboto\" style=\"text-align: center;\"><strong>\uc81c\ud488 \ub458\ub7ec\ubcf4\uae30:<\/strong> \uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \uad00\ub9ac\uc790\uc758 \uc2dc\uac01\uc744 \ud1b5\ud574<br \/>\nGenesys Cloud\u2122\ufe0f \ud50c\ub7ab\ud3fc\uc744 \uc9c1\uc811 \uacbd\ud5d8\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init nolazy yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001GbeaAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948?thankyou=545948&page_type=page\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"545948\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field  flex-lg-fill w-100\"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"User type\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option selected=\"\" value=\"\" data-ph=\"Select a user type\"><\/option><option value=\"Agent\">Agent<\/option><option value=\"Supervisor\">Supervisor<\/option><option value=\"Administrator\">Administrator<\/option><\/select><label for=\"fe461\">User type<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Tour\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"Genesys vs NICE CXOne\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948?thankyou=545948&page_type=page\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc140\ud504 \ud22c\uc5b4 \uc2dc\uc791\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc140\ud504 \ud22c\uc5b4 \uc2dc\uc791\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h3\" style=\"text-align: center;\">Genesys Cloud\ub294 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud558\ub294<br \/>\n\uac1c\ubc29\ud615 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/h3>\n<p class=\"text-26\" style=\"text-align: center;\">AI \ucee8\ud0dd\uc13c\ud130\ub97c \uc0dd\uac01\ud55c\ub2e4\uba74 \ub2e8\uc21c Nice CXOne\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"font-swb text-orange h5\" style=\"text-align: center;\">20%<\/p>\n<p style=\"text-align: center;\"><strong>\uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/strong><\/p>\n<p style=\"text-align: center;\">\ubaa8\ub4e0 \ucc44\ub110\uc744 \uc704\ud55c \uc9c1\uad00\uc801\uc778 \ub2e8\uc77c \uc0c1\ub2f4\uc0ac \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"font-swb text-orange h5\" style=\"text-align: center;\">99.99%<\/p>\n<p style=\"text-align: center;\"><strong>\ubaa8\ub4e0 \uae30\ub2a5\uc5d0 \ub300\ud55c \ub2e8\uc77c SLA\ub97c \ud1b5\ud55c \uac00\ub3d9 \uc2dc\uac04 \ubcf4\uc7a5<\/strong><\/p>\n<p style=\"text-align: center;\">\ud22c\uba85\ud558\uace0 \ubcf4\uc7a5\ub41c \uac00\ub3d9 \uc2dc\uac04\uc744 \uc81c\uacf5\ud558\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \uae30\uc220\ub85c \ub2e4\uc6b4\ud0c0\uc784\uacfc \uc911\ub2e8\uc744 \ubc29\uc9c0\ud558\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><p class=\"font-swb text-orange h5\" style=\"text-align: center;\">\uac00\uc18d<\/p>\n<p style=\"text-align: center;\"><strong>\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \ud1b5\ud55c \uac00\uce58 \uc2e4\ud604 \uc2dc\uac04<\/strong><\/p>\n<p style=\"text-align: center;\">\ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 \ub9e4\uc8fc \uc81c\uacf5\ub418\ub294 \uae30\ub2a5\uc744 \ud1b5\ud574 \ucd5c\uc2e0 CX \uae30\uc220\ub85c \uacbd\uc7c1 \uc6b0\uc704\ub97c \uc720\uc9c0\ud558\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc778\ud130\uadf8\ub808\uc774\uc158 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9 \ud3b8\uc758\uc131: Genesys\uc640 NICE \ube44\uad50<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud\ub294 \ud604\ub300\uc801\uc778 API \uc911\uc2ec \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ucda9\uc131\ub3c4\uc640 \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc744 \ucd09\uc9c4\ud558\ub294 CX\uc640 EX\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. Genesys AppFoundry\u00ae Marketplace\ub294 \uace0\uac1d\uc5d0\uac8c Microsoft\ubd80\ud130 Salesforce\uae4c\uc9c0 \uc120\ubcc4\ub41c \uc778\ud130\uadf8\ub808\uc774\uc158 \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \uc120\ubcc4\ub41c API\ub294 \uace0\uc720\ud55c \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc778\ud130\uadf8\ub808\uc774\uc158 \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \uac04\ud3b8\ud558\uac8c \ud65c\uc131\ud654\ud560 \uc218 \uc788\ub294 \ud134\ud0a4 \uc194\ub8e8\uc158\ubd80\ud130 \ud50c\ub7ab\ud3fc \uc778\uc2a4\ud134\uc2a4\uc640\uc758 \uc989\uac01\uc801\uc778 \ud1b5\ud569\uc744 \uc9c0\uc6d0\ud558\ub294 \ube14\ub8e8\ud504\ub9b0\ud2b8\uae4c\uc9c0 \ub2e4\uc591\ud569\ub2c8\ub2e4.<br \/>\n2,000\uac1c \uc774\uc0c1\uc758 API\ub97c \uc81c\uacf5\ud558\ub294 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc5d0 \uc788\ub294 AppFoundry \ud30c\ud2b8\ub108\ub294 450\uac1c\ub85c \ubaa8\ub4c8\ud654\ub418\uace0 \ubb34\ud55c\ud55c \ud655\uc7a5\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\">\uc804\uccb4 \uc634\ub2c8\ucc44\ub110 \uc635\uc158, \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\ub2a5, \ud134\ud0a4 \uc778\uacf5 \uc9c0\ub2a5(AI) \ubc0f \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uc5ec\uc815 \ucd5c\uc801\ud654\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc870\uc815\ud558\uc138\uc694. \ub300\ud654\uac00 \uc5b4\ub514\uc11c \uc2dc\uc791\ud574\uc11c \uc5b4\ub514\uc11c \ub05d\ub098\ub4e0 \uaddc\ubaa8\uc5d0 \ub9de\uac8c \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc2e4\uc81c \uace0\uac1d\uc758 \uc2e4\uc81c \uacb0\uacfc<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.trustradius.com\/reviews\/genesys-cloud-formerly-purecloud-2021-02-09-05-49-45\" target=\"_blank\" rel=\"noopener\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\uc6d0\ub798 \uc6b0\ub9ac\ub294 \uc0ac\uc6a9\uc790\uac00 \uc81c\ud488 [Genesys Cloud]\uc5d0 \uc775\uc219\ud574\uc9c8 \uc218 \uc788\ub3c4\ub85d \ubaa8\ub4e0 \uae30\ubcf8 \uae30\ub2a5\uc744 \uad6c\ud604\ud588\uc2b5\ub2c8\ub2e4&#8230; \uc774\uc810\uc740 \ucc98\uc74c \uba70\uce60 \ub0b4\uc5d0 \uc2e4\ud604\ub418\uc5c8\uc73c\uba70 \ub9e4\uc77c \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4&#8230; \uad6c\ud604 \ubc0f \ucef7\uc624\ubc84\uac00 \uac70\uc758 \uc644\ubcbd\ud558\uac8c \uc2e4\ud589\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Hilton Reading, Director of IT, Sunwing Vacations Inc.<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.trustradius.com\/reviews\/genesys-cloud-formerly-purecloud-2021-02-09-05-49-45\" target=\"_blank\" rel=\"noopener\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>In a previous role, we utilized NICE inContact for similar purposes&#8230; Genesys Cloud has \u2014 in my opinion \u2014 surpassing abilities with upcoming technologies, channels, routing, customization, administer resources and user-friendliness. I believe Genesys Cloud [CX] is providing more exceptional customer experience overall.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Verified user, administrator in IT, non-profit organization management<\/p><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">AICC\ub97c \uc0dd\uac01\ud558\uc2e0\ub2e4\uba74 \ub354 \uc2e0\uc911\ud788 \ube44\uad50\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\" data-pm-slice=\"1 1 []\">Genesys Cloud\u00ae \ud50c\ub7ab\ud3fc\uc744 NICE CXone\uacfc \ube44\uad50\ud558\uc2e0\ub2e4\uba74, \ucd5c\ucca8\ub2e8 \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\ub85c \uafb8\uc900\ud788 \uc5c5\ub370\uc774\ud2b8\ub418\ub294 \uc9c4\uc815\ud55c \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc758 \ud6a8\uc728\uc131\uc744 \uace0\ub824\ud574\ubcf4\uc138\uc694.<br \/>\nGenesys\ub294 2022\ub144\uc5d0\ub9cc 350\uac1c \uc774\uc0c1\uc758 \uae30\ub2a5\uc744 \uc120\ubcf4\uc600\uc73c\uba70 \ub9e4\uc8fc \uc0c8\ub85c\uc6b4 \ud601\uc2e0\uc744 \ucd9c\uc2dc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n\uc774\ub7ec\ud55c \uc9c0\uc18d\uc801\uc778 \uae30\ub2a5 \ucd94\uac00\uc640 \ud601\uc2e0 \ub355\ubd84\uc5d0 Genesys Cloud\ub294 \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\uba74\uc11c<br \/>\n\uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\uc640 \uc804\uccb4\uc801\uc778 \ubdf0\ub97c \ud558\ub098\uc758 \ucc3d\uc5d0\uc11c \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1667866729584{padding-top: 4.167rem !important;padding-bottom: 4.167rem !important;}&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap column-gap-2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">ANALYST REPORTS<\/p>\n<h2>Analysts and users agree \u2014 Genesys is a leader<\/h2>\n<p class=\"text-22\">Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;620265&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;619974&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;620266&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;619973&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;620267&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;620268&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;620269&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;620270&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025 Gartner<sup>\u00ae<\/sup> Critical Capabilities for Contact Center as a Service<\/p>\n<p>Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape: Worldwide General Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment<\/p>\n<p>Genesys named a general purpose conversational AI Leader by IDC MarketScape<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: Contact Center As A Service Platforms, Q2 2025 report<\/p>\n<p>Genesys named a Leader by Forrester in CCaaS<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1667866729584{padding-top: 4.167rem !important;padding-bottom: 4.167rem !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ub9ac\ubdf0 \ubc0f \ud3c9\uac00: 100\uac1c \uc774\uc0c1\uc758 \uad6d\uac00, 4,500\uac1c \uc774\uc0c1\uc758 \uc870\uc9c1\uc774 \uc2e0\ub8b0\ud558\ub294 \ucd5c\ucd08\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CX \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790 \ud3c9\uac00<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.trustradius.com\/reviews\/genesys-cloud-cx-formerly-genesys-cloud-2021-09-29-11-10-01\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ko-kr\"><p>Genesys\uc758 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub294 NICE CXone\ubcf4\ub2e4 \ud6e8\uc52c \uc6b0\uc218\ud569\ub2c8\ub2e4\u2026<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 VP, IT, \ube44\uc601\ub9ac\ub2e8\uccb4 \uad00\ub9ac\ud68c\uc0ac<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.g2.com\/products\/genesys-cloud-cx\/reviews\/genesys-cloud-cx-review-7148118\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/g2_brush-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ko-kr\"><p>Genesys Cloud\uc5d0\ub294 QA \uad00\ub9ac\uc790\uac00 \ud568\uaed8\ud558\ubbc0\ub85c \ub2e4\ub978 \uacf5\uae09\uc5c5\uccb4\uc758 \ubcc4\ub3c4 \ud488\uc9c8 \uad00\ub9ac \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Hao P., CTI \ubc0f \ubcf4\uace0 \ucc45\uc784\uc790, \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ube44\uc988\ub2c8\uc2a4<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.trustradius.com\/reviews\/genesys-purecloud-2018-10-23-10-53-32\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ko-kr\"><p>Genesys Cloud\ub294 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc720\uc5f0\uc131\uacfc \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\uac00 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc744 \ubc30\uc6cc\uc57c \ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, QA \uad00\ub9ac\uc790\ub294 \ubaa8\ub450 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Robert W., VP, \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0 \uc544\ud0a4\ud14d\ud2b8<\/p><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; el_id=&#8221;powering-more&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1643321944148{margin-top: 4rem !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1730781112327{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \uace0\uac1d \ud6c4\uae30<\/h2>\n<p style=\"text-align: center;\">\ub9ac\ub354\uac00 \ub418\ub824\uba74 \ub9ac\ub354\uc640 \ud568\uaed8\ud558\uc138\uc694. Genesys\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2ec\uc131\ud55c \uacb0\uacfc\ub97c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-techstyleos_TechStyleOS.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\uc608\uc804\uc5d0\ub294 \ub2e4\uc6b4\ud0c0\uc784\uc774 \ub9e4\uc8fc \ubc1c\uc0dd\ud588\ub294\ub370, \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc0ac\uac74\uc774 \ubc1c\uc0dd\ud55c \uac8c \uc5b8\uc81c\uc778\uc9c0\uc870\ucc28 \uc54c \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uc0dd\uc0b0\uc131 \uce21\uba74\uc5d0\uc11c\ub9cc \uac70\uc758 2,000\uc2dc\uac04\uc744 \uc808\uc57d\ud588\ub2e4\uace0 \u200b\u200b\uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Jack Roberts, Director, GMS Technology and Applications, TechStyleOS<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/coca-cola-bottlers-sales-and-services\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers_logo_new.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\uc6b0\ub9ac \uc0c1\ub2f4\uc6d0\uc740 \ub9e4\uc6b0 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud588\uc73c\uba70 \uc194\ub8e8\uc158\uc774 \ub354 \ube60\ub974\uace0 \uc0ac\uc6a9\ud558\uae30 \uc27d\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. <strong>\ube44\uc6a9 \uce21\uba74\uc5d0\uc11c \uc6b0\ub9ac\ub294 \uc57d 50% \ub354 \uc801\uc740 \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\uace0 \uc788\uc73c\uba70<\/strong> Tulsa \uc9c0\uc5ed\uc5d0\uc11c\ub294 100% \uac00\uc0c1\uc73c\ub85c CS\uc13c\ud130\ub97c \uc804\ud658\ud588\uc73c\uba70 \uace0\uac1d \uad00\ub9ac\ub97c \uc704\ud574 Tempa \uc9c0\uc5ed\uc5d0\uc11c\ub294 \ub2e8\uc77c \ud604\uc7a5 \ucea0\ud37c\uc2a4\ub85c \ucd95\uc18c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Nicole Thomas, VP, Customer Care Center, Coca-Cola Bottlers\u2019 Sales and Services<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/heineken-mexico\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Heineken-Mexico-Logo-Circular.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 20\ucd08 \ubbf8\ub9cc\uc73c\ub85c \uc720\uc9c0\ud558\uba74\uc11c \uc11c\ube44\uc2a4 \uc218\uc900\uc774 95%\uc5d0\uc11c 99%\ub85c \ud06c\uac8c \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc774\ud0c8\ud558\ub294 \uace0\uac1d\uc774 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc0c1\uc5c5\uc801\uc778 \uce21\uba74\uc5d0\uc11c\ub3c4 \ub9e4\uc6b0 \uc88b\uc740 \uc131\uacfc\ub97c \uac70\ub450\uc5c8\uc2b5\ub2c8\ub2e4. \ub9e4\ucd9c\uc740 6%\uc5d0\uc11c 12%\ub85c \uac70\uc758 \ub450 \ubc30 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Edgar Mu\u00f1oz Hern\u00e1ndez, Head of Analytics and Support, Heineken Mexico<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/xerox\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Customer-logo-Xerox-2021.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\uac00\uc7a5 \ud070 \ube44\uc6a9\uc740 \uc778\ub825\uc774\ubbc0\ub85c \ucd5c\ub300\ud55c \uc0dd\uc0b0\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uace0 \uc2f6\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\ub97c \ub3d9\uc801\uc73c\ub85c \uc218\ud589\ud558\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ub370\uc774\ud130\uc640 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc0dd\uc0b0\uc131, \ub300\uae30 \uc2dc\uac04, \ud1b5\ud654 \ucc98\ub9ac, \uc791\uc5c5 \ubd80\ud558 \ubd84\uc0b0 \ub4f1\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ubcf4\ub2e4 \uc801\uadf9\uc801\uc778 \ucc38\uc5ec \ubaa8\ub378\uc744 \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Naresh Shanker, CTO, Xerox<\/p><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center \"  href=\"#form\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc804\ubb38\uac00 \ud300, \uac00\uaca9 \uc608\uce21\uc744 \uc704\ud55c \ud22c\uba85\ud55c \uc218\uc218\ub8cc, CX \ube44\uc804\uc744 \uc2e4\ud604\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ube60\ub978 \uc9c0\uc6d0\uc744 \ud1b5\ud574 CX \ud22c\uc790\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uc138\uc694.<br \/>\nGenesys\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c \ud558\ub098\uc758 \uc81c\ud488, \ud558\ub098\uc758 \uacbd\ud5d8, \ud558\ub098\uc758 \ud300\uc774 \uc900\ube44\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">\uc140\ud504 \ud22c\uc5b4 \uc2dc\uc791\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;rounded p-2 p-lg-4 mt-md-0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1761088864306{padding-bottom: 20px !important;}&#8221;] Genesys Cloud vs. NICE CXone \uc5b4\ub5a4 \uc194\ub8e8\uc158\uc774 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \uc801\ud569\ud560\uae4c\uc694? &nbsp; \uc5c5\uacc4 \uc804\ubb38\uac00\uc640 \uc0ac\uc6a9\uc790\ub4e4\uc774 \ub3d9\uc758\ud588\uc2b5\ub2c8\ub2e4: Genesys\ub294 \ucd5c\uace0\uc758 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ucd1d \uc18c\uc720 \ube44\uc6a9 50% \uc808\uac10 \uc11c\ubc84 \uc0ac\uc6a9\ub7c9 96% \uac10\uc18c \uc0c1\ub2f4\uc6d0 \ud6a8\uc728\uc131 100% \ud5a5\uc0c1 \uc9c8\ubb38\uc758 45%\ub97c \uac00\uc0c1 \ube44\uc11c\uac00 \ub2f5\ubcc0 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text [&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-545948","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/952"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=545948"}],"version-history":[{"count":17,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948\/revisions"}],"predecessor-version":[{"id":607573,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/545948\/revisions\/607573"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=545948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}