{"id":530305,"date":"2024-05-09T14:19:00","date_gmt":"2024-05-09T21:19:00","guid":{"rendered":"https:\/\/www.genesys.com\/experience-orchestration"},"modified":"2026-09-30T01:25:48","modified_gmt":"2026-09-30T08:25:48","slug":"experience-orchestration","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/experience-orchestration","title":{"rendered":"\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-posx-left&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h1>\n<p>\uc5ec\uc815\uc758 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc644\ubcbd\ud558\uac8c \uc870\uc815\ud558\uc5ec \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud574 \ubcf4\uc138\uc694.[\/vc_column_text]<div class=\"btn-container   vc_custom_1766001228851\"><a role=\"button\"  class=\"btn btn-primary\" href=\"get-started\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; 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el_class=&#8221;bg-posx-left&#8221; css=&#8221;.vc_custom_1767893232118{padding-top: 0px !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774\ub780?<\/h2>\n<p style=\"text-align: center;\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d \uac1c\uac1c\uc778\uc5d0\uac8c \uac00\uc7a5 \uc774\uc0c1\uc801\uc778 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc5ec\uc815\uc744 \ud30c\uc545\ud558\uace0 \uc81c\uacf5\ud558\uc5ec, \uace0\uac1d \uacbd\ud5d8\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ubaa8\ub450\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\">\uae30\uc5c5\uc740 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \ub370\uc774\ud130, \uc2dc\uc2a4\ud15c, \ucc44\ub110, \uc5ed\ud560\uc744 \uc870\uc815\ud558\uc5ec \ub354\uc6b1 \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uace0\uac1d\uc5d0 \uacf5\uac10\ud558\ub294 \uc9c0\ub2a5\ud615 \uacbd\ud5d8\uc744 \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \ud601\uc2e0\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uc790\ub3d9\ud654, \uc99d\uac15, \uac1c\uc778\ud654, \ucd5c\uc801\ud654\uc758 \uac00\uce58\ub97c \ud55c \ucc28\uc6d0 \ub354 \ub192\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1766002394384{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;608944&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; si_alt_text=&#8221;\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 3\ub2e8\uacc4&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub2e8\uacc4 \uc774\ud574\ud558\uae30<\/h2>\n<p>\uc870\uc9c1\uc5d0\uc11c \uad6c\ud604\ud560 \uc218 \uc788\ub294 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc131\uc219\ub3c4\ub294 \uc218\ub3d9\uc801\uc778 \ubc29\uc2dd\uc758 \ub2e8\uc21c \uc778\ud130\ub799\uc158\ubd80\ud130 \uc644\uc804\ud55c \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc5ec\ub7ec \ub2e8\uacc4\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4. Genesys\ub294 \ub3c5\ubcf4\uc801\uc778 \uc5ed\ub7c9\uacfc \uc194\ub8e8\uc158\uc744 \ubc14\ud0d5\uc73c\ub85c \uae30\uc5c5\uc774 \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub3c4\uc57d\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\ub4dc\ub9bd\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/experience-orchestration\/levels\" target=\"\" rel=\"\">\ub2e8\uacc4 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[vc_row_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 6\ub2e8\uacc4<\/h3>\n<p>0\ub2e8\uacc4 \u201c\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ubd80\uc7ac\u201d\ubd80\ud130 5\ub2e8\uacc4 \u201c\ubc94\uc6a9 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\u201d\uc5d0 \uc774\ub974\ub294 6\ub2e8\uacc4 \uc131\uc219\ub3c4 \ubaa8\ub378\uc744 \ud1b5\ud574 \uae30\uc5c5\uc758 \ud604\uc7ac \uc704\uce58\uc640 \uc5ed\ub7c9\uc744 \uc9c4\ub2e8\ud574 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc131\uc219\ub3c4 \uc9c4\ub2e8\uc774 \ud544\uc694\ud55c \uc774\uc720<\/h3>\n<p>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub2e8\uacc4\ub294 \uae30\uc5c5\uc758 \ub2e4\uc591\ud55c \uc0ac\uc5c5 \ubd80\ubb38\uc774 \ud604\uc7ac \uc5b4\ub290 \uc704\uce58\uc5d0 \uc788\ub294\uc9c0 \uac1d\uad00\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\ub294 \uae30\uc900\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774 \ubaa8\ub378\uc744 \ud65c\uc6a9\ud574 \ud5a5\ud6c4 \ub3c4\ub2ec\ud574\uc57c \ud560 \ubaa9\ud45c \uc9c0\uc810\uc744 \uc124\uc815\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\ucdb0 \uc6b4\uc601 \uccb4\uacc4\uc640 \uae30\uc220\uc744 \uace0\ub3c4\ud654\ud558\ub294 \uad6c\uccb4\uc801\uc778 \ub85c\ub4dc\ub9f5\uc744 \uad6c\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uae30\uc5c5\uc774 \ubaa8\ub4e0 \uc601\uc5ed\uc5d0\uc11c \ubc18\ub4dc\uc2dc \ucd5c\uace0 \ub2e8\uacc4\uc5d0 \ub3c4\ub2ec\ud574\uc57c \ud558\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ud544\uc694\ud55c \ub2c8\uc988\ub97c \uba85\ud655\ud788 \ud3c9\uac00\ud558\uace0, \uc774\ub97c \uac00\uc7a5 \uc798 \ud6a8\uacfc\uc801\uc73c\ub85c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \ucd5c\uc120\uc758 \ud574\ubc95\uc744 \uc815\uc758\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucd5c\uc801\uc758 \ud30c\ud2b8\ub108, Genesys<\/h3>\n<p>Genesys\ub294 \uae30\uc5c5 \uc804\ubc18\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\uc219\ub3c4\ub97c \uc9c4\ub2e8\ud558\uace0 \ubaa9\ud45c \uc9c0\uc810\uc744 \uc124\uc815\ud558\ub294 \ub370 \uac00\uc7a5 \uc774\uc0c1\uc801\uc778 \ud30c\ud2b8\ub108\uc785\ub2c8\ub2e4. \uae30\uc5c5 \ud658\uacbd\uc5d0 \uc801\ud569\ud55c \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d, \uc131\uc219\ub3c4 \ub2e8\uacc4\ub97c \uace0\ub3c4\ud654\ud558\ub294 \uc804 \uacfc\uc815\uacfc \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc5ec\uc815\uc5d0\uc11c \ub4e0\ub4e0\ud55c \uc9c0\uc6d0\uc790\uac00 \ub418\uc5b4 \ub4dc\ub9bd\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1767893249123{padding-top: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc608\uc2dc<\/h2>\n<p>\ube0c\ub79c\ub4dc \uacbd\ud5d8\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\ub97c \uc778\uc9c0\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uad6c\ub9e4, \uadf8\ub9ac\uace0 \uadf8 \uc774\ud6c4\uae4c\uc9c0 \uc774\uc5b4\uc9c0\ub294 \ud558\ub098\uc758 \uc5ec\uc815\uc774\uba70, \ucd5c\uc801\ud654\ub41c \uc5ec\uc815\uc740 \uc774\uc0c1\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\uc0ac\ud569\ub2c8\ub2e4. \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \ucd5c\uc801\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"links-container component-links-roulette forced-round-xl\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc120\uc81c\uc801\uc778 \uace0\uac1d \ucc38\uc5ec \uc790\ub3d9\ud654 \ubc0f \uc608\uce21<\/h3><p class=\"text-16 link-desc\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud558\uba74 \uacfc\uac70 \uace0\uac1d \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc2e0\uaddc \uace0\uac1d\uc774 \ubb34\uc5c7\uc744 \uc6d0\ud558\uace0 \ud544\uc694\ub85c \ud560\uc9c0 \uc608\uce21\ud558\uace0, \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \ucd5c\uc801\uc758 \ub2e4\uc74c \ud589\ub3d9\uc744 \uc790\ub3d9\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9e5\ub77d\uacfc \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uc5ec \uc2e0\uaddc \uace0\uac1d\uc758 \uc628\ubcf4\ub529\uc744 \ub3d5\uace0, \uc774\ub4e4\uc774 \ucda9\uc131 \uace0\uac1d\uc73c\ub85c \ub354 \ube60\ub974\uac8c \uc804\ud658\ub418\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc9c0\uc18d\uc801\uc778 \uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654\ub85c \uc2e4\uc9c8 \uc131\uacfc \ucc3d\ucd9c<\/h3><p class=\"text-16 link-desc\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uad6c\ub9e4 \ubc0f \uacb0\uc81c \ud504\ub85c\uc138\uc2a4\ub97c \ud68d\uae30\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4. AI\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \ud589\ub3d9\uc744 \ubd84\uc11d\ud558\uace0 \uace0\uac1d \uc758\ub3c4\uc5d0 \ubd80\ud569\ud558\ub294 \ucd5c\uc801\uc758 \uad6c\ub9e4\uc790 \uc5ec\uc815\uc744 \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ud0d0\uc0c9\ud558\uace0, \uc790\uc2e0\uc5d0\uac8c \ud544\uc694\ud55c \uc194\ub8e8\uc158\uc744 \ube44\uad50 \ubc0f \uc120\ud0dd\ud558\uba70, \ucd5c\uc885 \uad6c\ub9e4 \ubc0f \uacb0\uc81c\uc5d0 \uc774\ub974\ub294 \uc804 \uacfc\uc815\uc744 \ub9c9\ud798\uc5c6\uc774 \uc774\uc5b4\uac00\ub3c4\ub85d \ud569\ub2c8\ub2e4.  \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \uacb0\uc81c \ub2e8\uacc4\uc5d0 \uc9c4\uc785\ud558\uba74, AI\ub294 \uace0\uac1d \ud589\ub3d9\uc744 \ud30c\uc545\ud558\uace0 \uc2dc\uc2a4\ud15c \uac04 \uc870\uc728\uc744 \uc218\ud589\ud558\uc5ec \uace0\uac1d\uc774 \ub9e4\ub044\ub7fd\uac8c \uacb0\uc81c\ub97c \ub9c8\uce60 \uc218 \uc788\ub3c4\ub85d \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \ub9cc\ub098\ub294 \uccab \uc21c\uac04\ubd80\ud130 \ucd5c\uc885 \uc644\ub8cc\uc5d0 \uc774\ub974\ub294 \ubaa8\ub4e0 \uc5ec\uc815\uc5d0\uc11c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec, \uae30\uc5c5\uc774 \ubaa9\ud45c\ub85c \ud55c \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc2e0\uc18d\ud558\uac8c \uace0\uac1d \ubb38\uc81c \ud574\uacb0<\/h3><p class=\"text-16 link-desc\">\uc815\ud655\ud558\uace0 \uc720\uc6a9\ud558\uba70 \uc2e0\uc18d\ud55c \uc9c0\uc6d0\uc740 \ube0c\ub79c\ub4dc \uc778\uc9c0\ub3c4 \uc81c\uace0\uc640 \ucda9\uc131\ub3c4 \ud5a5\uc0c1\uc5d0 \uacb0\uc815\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uba70, \uc870\uc728\ub41c \uace0\uac1d \uacbd\ud5d8\uc740 \uc774\ub7ec\ud55c \uac00\uce58\ub97c \ud655\uc2e4\ud558\uac8c \uc2e4\ud604\ud569\ub2c8\ub2e4. AI \ud234\uc740 \uace0\uac1d\uc774 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ubb38\uc81c\ub97c \ubcf4\ub2e4 \uc27d\uac8c \ud574\uacb0\ud558\ub3c4\ub85d \ub3c4\uc6b8 \ubfd0 \uc544\ub2c8\ub77c, \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc758 \uc9c8\uae4c\uc9c0 \ub192\uc785\ub2c8\ub2e4.  \uace0\uac1d\uc774 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \uc5f0\uacb0\uc744 \uc6d0\ud560 \uacbd\uc6b0, AI\ub294 \uc774\uc804 \ub2e8\uacc4\uc758 \ubaa8\ub4e0 \uc0c1\ub2f4 \ub9e5\ub77d\uc744 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc81c\uacf5\ud558\uba70, AI \ud234\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ub354 \uc2e0\uc18d\ud558\uac8c \uc751\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ud504\ub7f0\ud2b8\uc624\ud53c\uc2a4\uc640 \ubc31\uc624\ud53c\uc2a4\uc758 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc870\uc728\ud558\uc5ec \uace0\uac1d\uc758 \ubb38\uc81c\uac00 \uccab \ubc88\uc9f8 \ubb38\uc758\uc5d0\uc11c \ubc14\ub85c \ud574\uacb0\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"3\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uace0\uac1d \uc720\uc9c0 \ubc0f \uc0dd\uc560 \uac00\uce58 \uc99d\ub300<\/h3><p class=\"text-16 link-desc\">AI \uae30\ubc18 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uc774 \uc7a5\ubc14\uad6c\ub2c8\ub97c \ud3ec\uae30\ud558\ub294 \uc21c\uac04\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \uc774\ud0c8 \uc704\ud5d8\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uac10\uc9c0\ud558\uace0 \ub300\uc751\ud568\uc73c\ub85c\uc368, \uace0\uac1d \uc720\uc9c0\ub97c \ub118\uc5b4 \uc7a5\uae30\uc801\uc778 \ucda9\uc131\ub3c4\uae4c\uc9c0 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  \uace0\uac1d \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc758 \ub370\uc774\ud130\ub97c \uc774\ud574\ud558\uba74 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uace0\uac1d\uacfc \uae30\uc5c5 \ubaa8\ub450\uc5d0\uac8c \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\ub4e4\uc744 \uc870\uc728\ud558\uc5ec \ucd5c\uc0c1\uc758 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \uc774\ud0c8\ud558\uae30 \uc804 \uc5ec\uc815\uc758 \ube48\ud2c8\uc774\ub098 \ubb38\uc81c\uc810\uc744 \uc2e0\uc18d\ud558\uac8c \ubc1c\uacac\ud558\uace0 \ud574\uacb0\ud558\ub294 \ub4f1 \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\ub97c \ud1b5\ud574, \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubaa8\ub450\ub97c \uacac\uc778\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/eo-examples_graphic_1.jpg\" width=\"792\" height=\"492\" alt=\"Eo examples graphic 1\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/eo-examples_graphic_2.jpg\" width=\"792\" height=\"492\" alt=\"Eo examples graphic 2\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/eo-examples_graphic_3.jpg\" width=\"792\" height=\"492\" alt=\"Eo examples graphic 3\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/eo-examples_graphic_4.jpg\" width=\"792\" height=\"492\" alt=\"Eo examples graphic 4\"><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-7&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc774\uc810<\/h2>\n<p>AI \uae30\ubc18 \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ud601\uc2e0\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \uac1c\uc120\uc744 \ub118\uc5b4 \uae30\uc5c5\uc758 \uc2e4\uc9c8\uc801\uc778 \uc218\uc775\uae4c\uc9c0 \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d\uacfc \ud568\uaed8 \uc131\uc7a5\ud558\ub294 \uacbd\ud5d8<\/h3>\n<p>AI \uc9c0\uc6d0\uc744 \ubc1b\uc73c\uba74 \uace0\uac1d \ud589\ub3d9 \ubcc0\ud654\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud558\uace0, \uc0c8\ub85c\uc6b4 \ubaa9\ud45c\uc640 \ub2c8\uc988\uc5d0 \ub9de\ucdb0 \uc5ec\uc815\uc744 \uc720\uc5f0\ud558\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d\uc5d0\uac8c \uc5b8\uc81c\ub098 \ucd5c\uc801\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uacbd\uc7c1 \uc2dc\uc7a5\uc5d0\uc11c \ud55c \ubc1c \ub354 \uc55e\uc11c\uac8c \ub429\ub2c8\ub2e4. \uacbd\ud5d8\uc774 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ub418\uace0 \uace0\uac1d\uc774 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\uc5d0 \ub9cc\uc871\ud558\uba74 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \uc21c\ucd94\ucc9c\uc9c0\uc218(NPS)\ub3c4 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uac1c\uc778 \ub9de\ucda4\ud615 \uacbd\ud5d8<\/h3>\n<p>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d\uc774 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uae30\ub300\ud558\ub294 \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \ub9e5\ub77d \uc911\uc2ec\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uc6d0\ud65c\ud558\uace0 \uc815\ud655\ud558\uac8c \uc81c\uacf5\ud558\uba74 \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\ub294 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub192\uc544\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654 \ubc0f \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/h3>\n<p>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uacfc \uc5ec\uc815\uae4c\uc9c0 \uac1c\uc120\ud569\ub2c8\ub2e4. \ud5a5\uc0c1\ub41c \ub370\uc774\ud130 \uc811\uadfc\uc131\uc73c\ub85c \uc0c1\ub2f4\uc0ac\ub294 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uace0\uac1d\uc744 \uc27d\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \uc9c1\uc6d0\uc758 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34 \uacbd\ud5d8\uacfc \uc9c1\ubb34 \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc9c0\uc6d0\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ud658\uacbd\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc5ec \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04(AHT)\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uc911\uc2ec\uc758 \ubd84\uc11d<\/h3>\n<p>\uc5b4\ub5a4 \uace0\uac1d \uc5ec\uc815\uc774 \uae30\uc5c5\uc758 \uc2e4\uc9c8\uc801\uc778 \uc218\uc775\uc5d0 \uac00\uc7a5 \ud070 \uae30\uc5ec\ub97c \ud560\uc9c0 \ub354 \uc774\uc0c1 \ucd94\uce21\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \ub370\uc774\ud130\uc5d0\uc11c \uba85\ud655\ud55c \ub2f5\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc885\ud569\uc801\uc778 \uc2e4\uc2dc\uac04 \ub9e5\ub77d \ub370\uc774\ud130\ub294 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc5d0\uac8c \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \ucd5c\uc801\uc758 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uba70 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uae4c\uc9c0 \uacac\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uace0\uac1d \uc911\uc2ec\uc758 \uc0ac\uace0\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uad6c\uc870\ud654\ud558\uba74 \uace0\uac1d \uc720\uc9c0\uc728\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub294 \uae30\uc874 \uc218\uc775\uc744 \uc548\uc815\uc801\uc73c\ub85c \ubcf4\uc874 \ubc0f \uac1c\uc120\ud558\uace0, \uace0\uac1d \uc774\ud0c8\ub85c \ubc1c\uc0dd\ud558\ub294 \uc2e0\uaddc \uace0\uac1d \ud655\ubcf4 \ube44\uc6a9\uc744 \ubc29\uc9c0\ud558\ub294 \ud6a8\uacfc\ub97c \ub0b3\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0<\/h3>\n<p>\uc0dd\uc131\ud615, \uc608\uce21\ud615, \ub300\ud654\ud615 AI\ub294 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \ubc14\ub85c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ud1b5\ud654\ub7c9\uc744 \uc790\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\uc5ec \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ubcf4\ub2e4 \uc911\uc694\ud55c \uc778\ud130\ub799\uc158\uc5d0 \uc9d1\uc911\ud558\uac8c \ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc758\ub3c4 \uae30\ubc18\uc758 \ub9e5\ub77d \ub370\uc774\ud130\ub97c \ud1b5\ud574 \uace0\uac1d\uc744 \ub354 \ube60\ub974\uac8c \uc751\ub300\ud558\uace0 \ucd5c\uc801\uc758 \uc194\ub8e8\uc158\uc744 \uc815\ud655\ud558\uac8c \uc81c\uc2dc\ud568\uc73c\ub85c\uc368 \uccab \uc811\ucd09 \ud574\uacb0\ub960\uc774 \ud06c\uac8c \ub192\uc544\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-balance\">\uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc9c4\uc815\ud55c \uac00\uce58\ub97c \ub9cc\ub098\ubcf4\uc138\uc694.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/experience-orchestration-demo\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/video-demo-cover.png\" height=\"235\" width=\"557\" alt=\"Experience orchestration demo video cover ko\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Demo<\/p><h3 class=\"item-title\">Genesys Cloud \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3><p class=\"brief-desc text-20 mb-0\">\ud56d\uacf5\uc0ac \ub370\ubaa8 \uc601\uc0c1\uc744 \ud1a0\ub300\ub85c \uc5b4\ub5bb\uac8c Genesys\uc758 Experience Orchestration\uc774 \uc804\uccb4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uc728\ud558\ub294 \uc9c0 12\ubd84 \ub370\ubaa8 \uc601\uc0c1\uc744 \ud1b5\ud574 \uc790\uc138\ud788 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.png\" height=\"547\" width=\"820\" alt=\"Experience orchestration, ai, genesys, personalization, levels\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/experience-orchestration\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">[AICC 2023] AI \ucee8\ud0dd \uc13c\ud130\uc758 \ub05d, \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uace0\uac1d\uc744 \uc774\ud574\ud558\ub294 \ud575\uc2ec \uc5f4\uc1e0, \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1766089262226{background-image: url(https:\/\/www.genesys.com\/media\/eo-tts-cta.jpg?id=609144) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;get-started&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8\uc774 \uc18c\uc15c \ubbf8\ub514\uc5b4, \uc804\ud654, \uc6f9\uc0ac\uc774\ud2b8 \ub4f1 \uc5b4\ub514\uc5d0\uc11c \uc2dc\uc791\ub418\ub4e0 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc815\uad50\ud558\uac8c \uc870\uc728\ud558\uace0 \uace0\uac1d \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uba70 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc744 \ub9cc\ub4e4\uc5b4 \ubcf4\uc138\uc694.<\/p>\n<p>\uc9c0\uae08 \ubc14\ub85c Genesys\uc5d0 \ubb38\uc758\ud558\uc5ec \uc9c4\uc815\ud55c \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uad6c\ud604\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530305\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530305\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"530305\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc601\uc5c5 \ud300\uc5d0 \ubb38\uc758\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc601\uc5c5 \ud300\uc5d0 \ubb38\uc758\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uad00\ud55c \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud6a8\uacfc\uc801\uc778 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ud6a8\uacfc\uc801\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/journey-orchestration\">\uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc<\/a>\uc740 CRM, ERP, \uc6b4\uc601 \uc2dc\uc2a4\ud15c\uacfc \uac19\uc740 \uae30\ub85d \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \ud638\ud658\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc6f9\uc0ac\uc774\ud2b8, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ubd07\uacfc \uac19\uc740 \ucc38\uc5ec \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uad6c\uc131 \uc694\uc18c\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uc21c\uac04\uc73c\ub85c\ubd80\ud130 \ub370\uc774\ud130\ub97c \ucd94\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/journey-analytics\">\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d<\/a> \ub370\uc774\ud130\ub294 AI \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc73c\ub85c \uc804\ub2ec\ub418\uc5b4 \uba38\uc2e0 \ub7ec\ub2dd, \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ube4c\ub354 \ub4f1\uc744 \ud1b5\ud574 \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ub370\uc774\ud130\ub294 \uc801\uc808\ud55c \ucc38\uc5ec \uc11c\ube44\uc2a4\ub85c \ub77c\uc6b0\ud305 \ubc0f \uc804\ub2ec\ub418\uc5b4 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\ub294 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uc5b4\ub5bb\uac8c \uae30\uc5ec\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI\ub294 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uadfc\uac04\uc785\ub2c8\ub2e4. AI\ub97c \ud65c\uc6a9\ud558\uba74 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc9c1\uc6d0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uba70, \uc2e4\uc2dc\uac04\uc73c\ub85c \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uc5ec \ubaa8\ub4e0 \uc21c\uac04\uc744 \uac1c\uc778\ud654\ud558\uace0, AI \ubd84\uc11d \uae30\ubc18\uc758 \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8\ub85c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc5ec \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud AI\ub294 \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc73c\ub85c \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc73c\uba70, \uc0ac\uc6a9\uc774 \uac04\ud3b8\ud558\uace0 \ub2e4\uc591\ud55c CX \ud65c\uc6a9 \uc0ac\ub840\uc5d0 \ube60\ub974\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c CX\uc5d0 \ucd5c\uc801\ud654\ub418\uc5b4 \uc788\uc73c\ubbc0\ub85c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\uac8c \uc720\uc5f0\ud55c \uad6c\uc131\uc774 \uac00\ub2a5\ud558\uba70, \ub0b4\uc7a5\ub41c \uac70\ubc84\ub10c\uc2a4 \ubc0f \uaddc\uc815 \uc900\uc218 \uae30\ub2a5\uc744 \ud1b5\ud574 \ub9ac\uc2a4\ud06c \uc5c6\uc774 \uc548\uc804\ud558\uac8c AI\ub97c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0\uc11c \ub370\uc774\ud130\ub294 \uc5b4\ub5a4 \uc5ed\ud560\uc744 \ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0\ub294 CRM, ERP, \uc6b4\uc601 \uc2dc\uc2a4\ud15c, \uc6f9\uc0ac\uc774\ud2b8, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc, AI \uc5d0\uc774\uc804\ud2b8 \ub4f1 \ud65c\uc6a9 \uac00\ub2a5\ud55c \ubaa8\ub4e0 \uc18c\uc2a4\uc758 \ub370\uc774\ud130\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc740 \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uc0c1\ud669\uacfc \ub9e5\ub77d\uc5d0 \ub9de\ub294 \ucd5c\uc801\uc758 \ub2e4\uc74c \ud589\ub3d9\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc740 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uc2dc\uac01\uc744 \ud655\ubcf4\ud558\uace0, \ub370\uc774\ud130\ub97c \uc62c\ubc14\ub974\uac8c \ubd84\uc11d \ubc0f \ud574\uc11d\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uace0\uac1d \uc720\uc9c0 \ubc0f \ud655\ubcf4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uc758 86%\ub294 \uae30\uc5c5\uc758 \uac00\uce58\ub294 \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ub2ec\ub824 \uc788\ub2e4\uace0 \ub2f5\ud588\uc73c\uba70, 31%\ub294 \ubd80\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uacaa\uc740 \ud6c4 \ud574\ub2f9 \uae30\uc5c5\uacfc\uc758 \uac70\ub798\ub97c \uc911\ub2e8\ud588\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. <\/a>\uace0\uac1d\uc740 \uc790\uc2e0\uc758 \uacbd\ud5d8\uc774 \uac1c\uc778\ud654\ub418\uae30\ub97c \uae30\ub300\ud558\uba70, \uc7a5\uc560\ubb3c\uc5d0 \ubd80\ub52a\ud788\uba74 \uae30\uaebc\uc774 \ub2e4\ub978 \ube0c\ub79c\ub4dc\ub85c \uc62e\uaca8\uac11\ub2c8\ub2e4. \ubc18\uba74, \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \ud544\uc694\ud55c \ub54c \uc815\ud655\ud788 \uc81c\uacf5\ud558\uba74 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub294 \ucda9\uc131\ub3c4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uacfc \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uc740 \uace0\uac1d\uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uac70\uce58\ub294 \uc5ec\uc815\uc744 \uc2dc\uac01\ud654\ud558\uace0 \uce21\uc815 \ubc0f \ubaa8\ub2c8\ud130\ub9c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ubaa9\ud45c\ub97c \ub354 \uc27d\uac8c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ud55c\uce35 \ub354 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubd84\uc11d \ubc0f \uce21\uc815 \uae30\ub2a5\uc73c\ub85c\uc11c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud504\ub85c\uc138\uc2a4\uc758 \ud575\uc2ec \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc778\uacf5 \uc9c0\ub2a5\uc744 \uacb0\ud569\ud558\uc5ec \uae30\uc5c5\uc774 \uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uc5ec\uc815\uc744 \uc124\uacc4\ud558\uace0 \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uacfc \uae30\uc5c5 \ubaa8\ub450\uc5d0\uac8c \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae30\uc5c5\uc740 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc131\uacf5\uc744 \uc5b4\ub5bb\uac8c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub178\ub825\uc758 \uc131\uacf5 \uc5ec\ubd80\ub97c \ud310\ub2e8\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc5ec\ub7ec \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc720\uc9c0\uc728\uacfc \uac19\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \ubc0f \ucda9\uc131\ub3c4 \uc810\uc218\ub294 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ud544\uc694\ud55c \uac83\uc744 \uc81c\ub300\ub85c \uc5bb\uace0 \uc788\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc5ed\ub7c9 \uac15\ud654\ub85c \uc778\ud55c \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc740 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04, \uace0\uac1d \ud3c9\uac00 \uc810\uc218, \uc9c1\uc6d0 \ub9ac\uc18c\uc2a4 \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc774 \uc81c\ub300\ub85c \ucda9\uc871\ub418\uace0 \uc788\ub294\uc9c0\ub3c4 \ud655\uc778\ud574\uc57c \ud569\ub2c8\ub2e4. \uc6b4\uc601 \ube44\uc6a9 \uac10\uc18c\uc640 \ub9e4\ucd9c \uc99d\uac00\ub294 \uacbd\ud5d8 \uac1c\uc120\uc774 \uc774\ub8e8\uc5b4\uc84c\uc74c\uc744 \ubcf4\uc5ec\uc8fc\ub294 \ud6c4\ud589 \uc9c0\ud45c\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uad6c\ud604 \uc2dc \ud754\ud788 \ubc1c\uc0dd\ud558\ub294 \uacfc\uc81c\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ud604\ud558\uae30\uae4c\uc9c0\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc7a0\uc7ac\uc801\uc778 \uc7a5\uc560\ubb3c\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658(\ud544\uc694\ud55c \uacbd\uc6b0)\ud558\ub294 \uacfc\uc815\uc758 \ubcf5\uc7a1\uc131\uacfc \ud074\ub77c\uc6b0\ub4dc \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud1b5\ud569\uc758 \ubcf5\uc7a1\uc131\uc740 \uc2dc\uc791 \ub2e8\uacc4\uc5d0\uc11c \uad00\ub9ac\ud574\uc57c \ud560 \ub9ac\uc2a4\ud06c \uc694\uc778\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \ubd84\uc11d \ubc0f \uad00\ub9ac\ub97c \uc704\ud574 \ubaa8\ub4e0 \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud558\ub294 \uc791\uc5c5\uc740 \ud50c\ub7ab\ud3fc\uc5d0 \ub530\ub77c \uc5b4\ub824\uc6b8 \uc218 \uc788\uc73c\uba70, \uc804\uccb4 \uacbd\ud5d8 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc804\ubc18\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uacfc \uc5ec\uc815\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\ub294 \uac83 \ub610\ud55c \uc27d\uc9c0 \uc54a\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uad6c\ud604 \ud504\ub85c\uc138\uc2a4 \uc790\uccb4\uc758 \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\uc131\uc5d0 \ub530\ub77c \uadf8 \uc131\uacfc\uac00 \uc5bc\ub9c8\ub098 \ube68\ub9ac \ub098\ud0c0\ub0a0\uc9c0\uac00 \uacb0\uc815\ub429\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud504\ub85c\uc138\uc2a4 \uc804\ubc18\uc5d0\uc11c AI\uc758 \uc911\uc694\uc131\uc744 \uace0\ub824\ud560 \ub54c, AI\uac00 \ubbf8\uce58\ub294 \uc601\ud5a5\ub825\uc740 \uc5bc\ub9c8\ub098 \uc62c\ubc14\ub974\uac8c \uad6c\ud604\ud558\uace0 \uad00\ub9ac\ud558\ub290\ub0d0\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-posx-left&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5ec\uc815\uc758 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc644\ubcbd\ud558\uac8c \uc870\uc815\ud558\uc5ec \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;forced-round-xl&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-posx-left&#8221; css=&#8221;.vc_custom_1767893232118{padding-top: 0px !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;] \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774\ub780? \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d \uac1c\uac1c\uc778\uc5d0\uac8c \uac00\uc7a5 \uc774\uc0c1\uc801\uc778 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc5ec\uc815\uc744 \ud30c\uc545\ud558\uace0 \uc81c\uacf5\ud558\uc5ec, \uace0\uac1d \uacbd\ud5d8\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ubaa8\ub450\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-530305","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=530305"}],"version-history":[{"count":14,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530305\/revisions"}],"predecessor-version":[{"id":639196,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530305\/revisions\/639196"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=530305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}