{"id":530301,"date":"2024-07-22T19:43:35","date_gmt":"2024-07-23T02:43:35","guid":{"rendered":"https:\/\/www.genesys.com\/genesys-cloud-ex"},"modified":"2024-08-06T19:57:55","modified_gmt":"2024-08-07T02:57:55","slug":"genesys-cloud-ex","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud-ex","title":{"rendered":"Genesys Cloud EX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714456145252{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;img-offset-right&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"text-balance\">\ucee8\ud0dd\uc13c\ud130 \ub108\uba38 \ubaa8\ub4e0 \uc870\uc9c1\uc758 \ud6a8\uc728\uc131 \ud5a5\uc0c1<\/h1>\n<p class=\"text-22 text-balance\">Genesys Cloud EX\ub97c \ud1b5\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac, \ud488\uc9c8 \uad00\ub9ac, \uc131\uacfc \uad00\ub9ac\ub85c \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;543642&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1683655816537{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\" style=\"text-align: center;\">\uc9c1\uc6d0\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c<\/h2>\n<p style=\"text-align: center;\">\uc804 \uc138\uacc4 \uc18c\ube44\uc790\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-state-of-customer-experience\">86%<\/a>\uac00 \uae30\uc5c5\uc5d0 \ub300\ud55c \uc120\ud638\ub3c4\uac00 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ube44\ub840\ud55c\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uae00\ub85c\ubc8c \ud32c\ub370\ubbf9\uc744 \uacaa\uc73c\uba70 \ucee8\ud0dd\uc13c\ud130\uc758 \ud3c9\uade0 \uc774\uc9c1\ub960\uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-state-of-customer-experience\">32~40%<\/a>\uc5d0 \ub2ec\ud588\ub358 \u2018\ub300\ub7c9 \ud1f4\uc9c1(Great Resignation)\u2019 \uc0ac\ud0dc\ub294 \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ud658\uacbd\uacfc \uacbd\ud5d8\uc774 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0\ub97c \uc77c\uae68\uc6b0\ub294 \uacc4\uae30\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<br \/>\n\uacb0\ub860\uc740 \uba85\ub8cc\ud569\ub2c8\ub2e4. \ucc38\uc5ec\ub3c4\uac00 \ub192\uace0 \ub3d9\uae30 \ubd80\uc5ec\uac00 \ub192\uc740 \uc9c1\uc6d0\uc774 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\">Genesys Cloud EX\u2122 \uc194\ub8e8\uc158\uc740 \uae30\uc5c5\uc774 \uae30\uc220\uc744 \ud1b5\ud574 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ubc18\uc744 \uc9c0\uc6d0\ud558\uc5ec \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \ubcf4\ub2e4 \uc815\ud655\ud55c \uc608\uce21 \ubc0f \uc77c\uc815 \uacc4\ud68d\uc774 \uac00\ub2a5\ud574\uc838 \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \uc6d0\ud558\ub294 \uc9c1\uc6d0\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6d0\uaca9, \ud558\uc774\ube0c\ub9ac\ub4dc, \uc0ac\ubb34\uc2e4 \uae30\ubc18\uc758 \uc5c5\ubb34\ub3c4 \ubaa8\ub450 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\">\ub610\ud55c \ud488\uc9c8 \uad00\ub9ac \uc0d8\ud50c\ub9c1\uc744 \ud655\uc7a5\ud558\uc5ec \uc9c1\uc6d0\uc5d0\uac8c \ub9de\ucda4 \ud559\uc2b5 \ubc0f \uac1c\ubc1c \uacbd\ub85c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \ubb38\ud654\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac8c\uc784\ud654 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud55c \ud22c\uba85\ud55c \uc131\uacfc \uce21\uc815\uc744 \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 \uacf5\ud1b5\uc758 \ubaa9\uc801 \uc758\uc2dd\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" href=\"\/ko-kr\/resources\/cx-and-the-future-of-work\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"font-weight-bold text-60 text-center mb-0 text-navy\">96%<\/p>\n<p class=\"text-22 font-weight-regular\" style=\"text-align: center;\">\uc2e0\uc785 \uc9c1\uc6d0 \ucc44\uc6a9\uc744 CX \uc870\uc9c1\uc758 \uac00\uc7a5 \uae4c\ub2e4\ub85c\uc6b4 \ubb38\uc81c\ub85c \uc0dd\uac01\ud558\ub294 \uae30\uc5c5\uc758 \ube44\uc728<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" href=\"\/ko-kr\/resources\/cx-and-the-future-of-work\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"font-weight-bold text-60 text-center mb-0 text-navy\">62%<\/p>\n<p class=\"text-22 font-weight-regular\" style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\uc744 \uc704\ud55c \uc644\uc804 \uc6d0\uaca9 \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc815\ucc45\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4\uace0 \ub2f5\ud55c CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-center nomedia  chevron-only  \" href=\"\/ko-kr\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"font-weight-bold text-60 text-center mb-0 text-navy\">77%<\/p>\n<p class=\"text-22 font-weight-regular\" style=\"text-align: center;\">5\ud68c \uc774\ud558\uc758 \ubd80\uc815\uc801\uc778 \uc778\ud130\ub799\uc158 \ud6c4 \uacbd\uc7c1\uc5c5\uccb4\ub85c \uc804\ud658\ud558\ub294 \uc18c\ube44\uc790\uc758 \ube44\uc728<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1711476226452{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3 text-balance\">\uc9c1\uc6d0\uc758 \uc9c4\ud654\ud558\ub294 \uae30\ub300 \ucda9\uc871<\/h2>\n<p>\uace0\uac1d\uc758 \uae30\ub300\ub9cc\ud07c\uc774\ub098 \uc9c1\uc6d0\ub4e4\uc758 \uae30\ub300\ub3c4 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6d0\uaca9 \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\ub85c \uc778\ud574 \uc790\uc728\uc131\uc5d0 \ub300\ud55c \uc695\uad6c\uac00 \ud06c\uac8c \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc140\ud504 \uc11c\ube44\uc2a4\uac00 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uc9c1\uc6d0\ub4e4\uc740 \uc810\uc810 \ub354 \ubcf5\uc7a1\ud574\uc9c0\ub294 \uc0c1\ud638 \uc791\uc6a9\uc744 \ub530\ub77c\uc7a1\uc744 \uc218 \uc788\ub294 \uac15\ub825\ud55c \ud559\uc2b5 \ubc0f \ucf54\uce6d \ud504\ub85c\uadf8\ub7a8\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc5c5\ubb34 \ubc29\uc2dd\uc5d0 \uc801\ud569\ud55c \uc720\uc5f0\ud558\uace0 \uc870\ud654\ub85c\uc6b4 \uc5c5\ubb34 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\uc9c0 \ubabb\ud558\ub294 \uae30\uc5c5\uc740 \uc774\uc9c1\ub960 \uc99d\uac00\ub77c\ub294 \ubc18\uac11\uc9c0 \uc54a\uc740 \uc0ac\uc2e4\uacfc \ub9c8\uc8fc\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud EX\ub97c \uc0ac\uc6a9\ud558\uba74 \uc9c1\uc6d0 \ucc38\uc5ec\ub3c4\uac00 \ub192\uc740 \uc5c5\ubb34 \ud658\uacbd\uc744 \uc870\uc131\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uc77c\uacfc \uc0b6\uc758 \uac74\uac15\ud55c \uade0\ud615\uc744 \ub9cc\ub4e4\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad50\ub300 \uadfc\ubb34 \ub9de\ubc14\uafc8 \uc9c0\uc6d0 \ubc0f \uac1c\uc778\uc801\/\uc9c1\uc5c5\uc801 \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 &#8216;\uc9c0\uc18d\uc801\uc778 \uc608\uce21&#8217;\uacfc \uac19\uc740 \uae30\ub2a5\uc73c\ub85c \uc774\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub97c \uc0ac\uc6a9\ud558\uba74 \ub2e8\uc77c \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \ud604\ub300\uc801\uc778 \uc9c1\uc6d0 \uacbd\ud5d8 \uae30\ub2a5\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ubc0f \uacfc\uac70 \uc6cc\ud06c\ud50c\ub85c \ubc0f \uc131\uacfc \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uac00\uc2dc\uc131\uc744 \uc27d\uac8c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uae30\uc874 ACD\ub97c \uc720\uc9c0\ud574\uc57c \ud558\ub294 \uacbd\uc6b0, \uc0ac\uc804 \uad6c\ucd95\ub41c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc778\ud130\ub799\uc158 \ub179\ucde8 \ubc0f \uacfc\uac70 \ub9e5\ub77d\uc744 \uc6d0\ud65c\ud558\uac8c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;521797&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/campaign\/genesys-cloud-guided-tour\" target=\"\" rel=\"nofollow\" ><div class=\"card-body\"><h3 class=\"h5\">\uc62c\uc778\uc6d0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3>\n<p>\ub2e8\uc77c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \uce21\uba74\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \ub9ac\uc18c\uc2a4 \uad00\ub9ac, \ud488\uc9c8 \ubc0f \uaddc\uc815 \uc900\uc218, \uc131\uacfc \uad00\ub9ac \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70, \uae30\uc874 ACD\uc640 \ud568\uaed8 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/campaign\/genesys-cloud-guided-tour\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ubd80\uc11c \uac04 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\ubd80\ud130 \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \ubaa8\ub4e0 \uc6cc\ud06c\ud3ec\uc2a4\uac00 \ucd5c\uc120\uc744 \ub2e4\ud574 \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc911\uc559 \uc9d1\uc911\uc2dd \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc9c1\uc6d0\uc5d0\uac8c \ud544\uc694\ud55c \uc911\uc694\ud55c \ub370\uc774\ud130\uc640 \ub9ac\uc18c\uc2a4\ub97c \uc190\uc27d\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/pricing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ub2e8\uc21c\ud558\uace0 \ud22c\uba85\ud55c \uc694\uae08 \ucc45\uc815<\/h3>\n<p>\uac1c\ubcc4 \uc694\uae08 \ucc45\uc815 \ubc29\uc2dd\uc758 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc740 \ubcf5\uc7a1\uc131\uacfc \uc228\uaca8\uc9c4 \ube44\uc6a9\uc744 \uac00\uc911\uc2dc\ud0b5\ub2c8\ub2e4. Genesys\ub294 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc8fc\uc694 \uae30\ub2a5\uacfc \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uac16\ucd98 \ub2e8\uc77c \uc694\uae08\uc758 \uc9c1\uc6d0 \uacbd\ud5d8 \uad00\ub9ac \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1683664569408{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1683664569408{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc9c1\uc6d0\uc774 \uc6d0\ud558\ub294 \uacbd\ud5d8 \ub3c4\uad6c<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;521799&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;820px&#8221;][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac<\/h3>\n<p>\uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc218\ub3d9 \ud504\ub85c\uc138\uc2a4\ub97c \uc81c\uac70\ud558\uace0, \ub2e8 \uba87 \ubd84 \uc548\uc5d0 \uc77c\uc815\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud5a5\uc0c1\ub41c \uc815\ud655\uc131\uacfc \uc720\uc5f0\uc131\uc73c\ub85c, \uc9c1\uc6d0\uc758 \ubcc0\ud654\ud558\ub294 \uc694\uad6c\ub97c \ubc18\uc601\ud558\uc5ec \ucd5c\uc801\uc73c\ub85c \ubc30\uce58\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc7a5\uae30\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \ubc0f \uc5c5\ubb34\ub7c9 \uacc4\ud68d<\/h3>\n<p>\uc608\uce21\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ub2e4\uac00\uc624\ub294 \uc5ec\ub7ec \ud574\uc758 \uc77c\uc815\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \uc608\uce21 \ubc0f \uc5c5\ubb34\ub7c9 \uacc4\ud68d\uc744 \ud1b5\ud574 \uc608\uc0b0 \ubc0f \ub9ac\uc18c\uc2a4 \uad00\ub9ac\ub97c \uac1c\uc120\ud558\uace0, SLA\ub97c \ucda9\uc871\ud558\uace0, \uc9c1\uc6d0\uc744 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ucc44\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac10\uc190 \ubcf4\uace0<\/h3>\n<p>\uc9c1\uc6d0\uc758 \uc2dc\uac04\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uacc4\ud68d\ub41c \ud65c\ub3d9\uacfc \uc2e4\uc81c \ud65c\ub3d9\uc744 \ube44\uad50\ud569\ub2c8\ub2e4. \uae30\uac04\ubcc4 \uac10\uc190 \ubcf4\uae30\uc5d0\uc11c \uc900\uc218 \ubc0f \uc77c\uc815 \ub370\uc774\ud130\ub97c \uc9d1\uacc4\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc870\uc815\ud558\uace0 \uc77c\uc815\uc744 \uc218\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac<\/h3>\n<p>\ud300 \uad6c\uc131\uc6d0\uacfc \uad00\ub9ac\uc790\uc5d0\uac8c \ud65c\ub3d9, \uc2a4\ucf54\uc5b4\uce74\ub4dc, \uad50\uc721, \uc9c1\uc6d0 \ubcf4\uc0c1\uc744 \uc704\ud55c \ub2e8\uc77c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc804\uccb4 \uac1c\ubc1c \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c1\uc6d0 \ucc38\uc5ec\ub97c \ub192\uc774\ub294 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/gamification-call-center-employees\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac8c\uc784\ud654<\/h3>\n<p>\uc288\ud37c\ubc14\uc774\uc800\uc640 \uc9c1\uc6d0\uc740 \ub3c4\uc804 \uacfc\uc81c\ub97c \ub9cc\ub4e4\uace0 \uc2a4\ucf54\uc5b4\uce74\ub4dc \ubc0f \uc21c\uc704\ud45c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud300\uacfc \ub3d9\ub8cc\uc758 \uc131\uacfc \ubaa9\ud45c\uc5d0 \uc21c\uc704\ub97c \ub9e4\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc131\ucde8 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uc870\uce58\uac00 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \uace7\ubc14\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/gamification-call-center-employees\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ucf54\uce6d, \ud559\uc2b5, \uad50\uc721<\/h3>\n<p>\uc9c1\uc6d0\uc758 \ubaa9\ud45c\uc640 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc870\uc728\ud558\ub294 \uac1c\ubc1c \uacc4\ud68d\uc744 \ub2e8\uc21c\ud654\ud558\uace0 \uac1c\uc778\ud654\ud569\ub2c8\ub2e4. \ud1b5\ud569\ub41c \ucf54\uce6d \ubc0f \uc77c\uc815 \uad00\ub9ac \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc9c1\uc811, \uc6d0\uaca9, \ub610\ub294 \uc140\ud504 \uac00\uc774\ub4dc \ubc29\uc2dd\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud488\uc9c8 \uad00\ub9ac \ubc0f \uaddc\uc815 \uc900\uc218<\/h3>\n<p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc778\ud130\ub799\uc158 \ub179\ucde8\uc5d0 \uc561\uc138\uc2a4\ud558\uace0, \ud3c9\uac00\ub97c \uc218\ud589\ud558\uace0, \ud559\uc2b5 \ud3c9\uac00\ub97c \ud560\ub2f9\ud558\uace0, \ucf54\uce6d\uc744 \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud488\uc9c8 \ubcf4\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uad00\ub828\uc131\uc774 \ub192\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3>\n<p>AI \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\ub294 \uc911\uc694\ud55c \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158, \uac10\uc815 \ubd84\uc11d, \uc8fc\uc81c \ud30c\uc545\uc744 \ud1b5\ud574 \uc8fc\uc694 \ud328\ud134\uc744 \ubc1c\uacac\ud558\uc5ec \uc11c\ube44\uc2a4 \uc218\uc900\uacfc \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d\uc758 \uc18c\ub9ac(VoC)<\/h3>\n<p>\uc6f9 \uae30\ubc18 \uc124\ubb38 \uc870\uc0ac\ub97c \ud1b5\ud574 \uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. VoC \uc778\uc0ac\uc774\ud2b8\ub97c \uac80\ud1a0\ud558\uc5ec \uc911\uc694\ud55c \ub3d9\ud5a5\uc744 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud55c \ub2e4\uc74c, \uc801\uc808\ud55c \uad50\uc721 \ubc0f \uac1c\ubc1c \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc81c\uc548\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1714456815587{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3 text-balance\" style=\"text-align: center;\">\ucc38\uc5ec\ub3c4\uac00 \ub192\uace0 \uc758\uc695\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uc721\uc131<\/h2>\n<p style=\"text-align: center;\">\uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uae30\uc220\ub85c \uc870\uc9c1\uc758 \ubaa8\ub4e0 \uadf8\ub8f9\uc744 \uc9c0\uc6d0\ud558\uc138\uc694. Genesys Cloud EX\ub97c \uc0ac\uc6a9\ud558\uba74 \uc9c1\uc6d0 \uac1c\ubc1c \ubc0f \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0 \ud544\uc694\ud55c \ub9ac\uc18c\uc2a4\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \ub9ac\uc18c\uc2a4 \uad00\ub9ac\uc640 \uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac\ub85c \uc5c5\ubb34 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uacb0\uacfc\uc801\uc73c\ub85c, \uc9c1\uc6d0\ub4e4\uc774 \ub3d9\uae30\ub97c \ubd80\uc5ec\ubc1b\uace0, \uc9c0\uc6d0\uc744 \ubc1b\uace0, \uc5b4\ub5a4 \uc77c\uc774\ub4e0 \ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\ub294 \uae30\uc5c5 \ubb38\ud654 \uc870\uc131\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uae30\uc220\uc744 \ud1b5\ud55c \uc77c\uacfc \uc0b6\uc758 \uade0\ud615 \uc9c0\uc6d0<\/h3>\n<p>\uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \ubaa8\ub378\uc740 \ud544\uc694\ud55c \ub9ac\uc18c\uc2a4 \uc720\ud615\uc744 \uc815\ud655\ud558\uac8c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub354\uc6b1 \ubbfc\ucca9\ud558\uac8c \ub9ac\uc18c\uc2a4\ub97c \uc6b4\uc601\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \ub9de\ucdb0 \uc9c1\uc6d0\uc744 \uc870\uc728\ud558\uc5ec \uace0\uac1d\uc758 \ub192\uc740 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud305\uc774 \uac00\ub2a5\ud55c &#8216;\uc2a4\ucf00\uc904\ub9c1 \ubc0f \uad50\ub300 \uadfc\ubb34&#8217; \uae30\ub2a5\uc744 \ud1b5\ud574, \uc9c1\uc6d0\ub4e4\uc740 \uc790\uc2e0\uc758 \uc2a4\ucf00\uc904 \ubcc0\ub3d9\uc744 \uad00\ub9ac\ud558\uc5ec \uc2a4\ud2b8\ub808\uc2a4\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacfc\ub3c4\ud55c \ud1b5\ud654\ub7c9, \uc778\ub825 \ubd80\uc871 \ub4f1\uc73c\ub85c \uc778\ud55c \uacfc\uc911\ud55c \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub35c\uba74 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\ub860\uc801\uc73c\ub85c, \uc9c1\uc6d0\uc5d0\uac8c \ub354 \ub9ce\uc740 \ud1b5\uc81c\ub825\uc744 \uc8fc\uba74 \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\uace0 \uc774\uc9c1\ub960\uc744 \ub0ae\ucd94\ub294 \ud6a8\uacfc\uac00 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uacbd\uccad \ubc0f \ud559\uc2b5 \uc790\ub3d9\ud654\ub85c \uc9c0\uc18d\uc801\uc778 \uac1c\uc120<\/h3>\n<p>AI \ubc0f \uc790\ub3d9\ud654\ub97c \uc0ac\uc6a9\ud558\uba74 \uc0d8\ud50c\ub9c1\uc744 \ud655\ub300\ud558\uace0 \ud3c9\uac00 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \ud3b8\ud5a5\uc744 \uc81c\uac70\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uac1d\uad00\uc801\uc73c\ub85c \uacbd\uccad\ud558\uace0 \ud1b5\ud654\ub97c \uc77c\uad00\ub418\uac8c \ud3c9\uac00\ud558\ubbc0\ub85c, \ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \uacf5\uc815\ud558\uace0 \ub3d9\ub4f1\ud558\uac8c \ub300\uc6b0\ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uad00\ub9ac\uc790\uac00 \uac10\uc9c0\ud560 \uc218 \uc5c6\ub294 \ud328\ud134\uc744 \ud30c\uc545\ud558\uc5ec \uc778\uc0ac\uc774\ud2b8\ub97c \ud3ec\ucc29\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uc774\uc810\uc744 \ud1b5\ud574 \uad00\ub9ac\uc790\ub294 \uc9c1\uc6d0 \ucf54\uce6d \ubc0f \uac1c\ubc1c\uacfc \uac19\uc740 \ubcf4\ub2e4 \uc911\ub300\ud558\uace0 \uc601\ud5a5\ub825\uc774 \ud070 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \uc131\uacfc \uc911\uc2ec\uc758 \ud559\uc2b5 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574, \uc2e4\ud589\ud55c \uc870\uce58\uc758 \uc601\ud5a5\uc744 \uc9c1\uc6d0\uc758 \uae30\ub300\uce58 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \ube44\uad50\ud558\uc5ec \uc77c\uad00\ub418\uac8c \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c1\uc6d0 \uacbd\ud5d8 \uac8c\uc784\ud654<\/h3>\n<p>\ud22c\uba85\ud558\uace0 \uc9c1\uad00\uc801\uc778 \ub300\uc2dc\ubcf4\ub4dc\uc640 \uc21c\uc704\ud45c\ub294 \uc9c1\uc6d0\uc774 \uc131\uacfc\ub97c \ub192\uc774\uae30 \uc704\ud55c \ub3c4\uc804\uacfc \ub3d9\uae30 \ubd80\uc5ec\uac00 \ub429\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc740 \ud560\ub2f9\ub41c e\ub7ec\ub2dd\uc744 \ucd94\uc801\ud558\uace0, \uc608\uc815\ub41c \ucf54\uce6d \ubc0f \uad50\uc721 \uc138\uc158\uc5d0 \uc561\uc138\uc2a4\ud558\uace0, \uc804\ubc18\uc801\uc778 \uc131\uacfc \ubc0f \uac1c\uc778 \ucd5c\uace0 \uae30\ub85d\uc744 \ud655\uc778\ud558\uace0, \uc790\uc2e0\uc758 \uc131\uacfc\ub97c \uacfc\uac70 \ucd94\uc138 \ubc0f \ub3d9\ub8cc\uc758 \uc131\uacfc\uc640 \ube44\uad50\ud558\uc5ec \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac8c\uc784\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec \uacbd\uc7c1 \ud658\uacbd\uc744 \ub9de\ucda4\ud654\ud558\uace0, \ubcf4\uc0c1 \uc635\uc158\uc744 \uac15\ud654\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud300 \uc815\uc2e0\uc744 \ud0a4\uc6b0\uace0 \uc9c1\uc6d0\uc758 \uc720\ub300\uac10\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uae30\uc5c5\uc758 \ubaa9\ud45c\ub97c \uc2e4\ud589\ud558\ub294 \ub370 \uc788\uc5b4 \uc9c1\uc6d0\uc774 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\ub294\uc9c0\ub97c \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1683664599809{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"394825\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/ethiopian-airlines\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Ethiopian airlines hero\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-Airlines-hero.jpg\" width=\"626\" height=\"359\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ethiopian airlines logo\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-Airlines-logo.png\"  width=\"263\" height=\"113\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cGenesys Predictive Engagement\ub85c \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \uace0\uac1d\uc758 \uc720\uc758\ubbf8\ud55c \ud589\ub3d9\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uad6c\ub9e4 \uc804\ud658\uc728\uc740 \ucc98\uc74c 2\uc8fc \ub3d9\uc548 14%, 6\uc8fc \ub3d9\uc548 49% \uc0c1\uc2b9\ud588\uc2b5\ub2c8\ub2e4. \uc194\ub8e8\uc158\uc758 \uc77c\ubd80 \uae30\ub2a5\ub9cc \uc0ac\uc6a9\ud588\uc744 \ubfd0\uc778\ub370 \uc774\ucc98\ub7fc \ub192\uc740 \uc131\uacfc\uac00 \ub098\ud0c0\ub09c \uac83\uc785\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Getinet Tadesse<\/p><p class=\"customer-title\">Ethiopian Airlines CIO<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714457453988{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc774 \uac00\uc7a5 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2.png\" height=\"514\" width=\"970\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd - \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/mit-report-customer-experience-and-the-future-of-work\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-and-Future-of-workplace-ko-cover-1.png\" height=\"528\" width=\"824\" alt=\"Cx and future of workplace ko cover\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">MIT \ubcf4\uace0\uc11c: \uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-practical-guide-cover-image-ko.jpg.png\" height=\"240\" width=\"440\" alt=\"Modern workforce engagement practical guide cover image ko.jpg\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ucd5c\uc2e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714457453988{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1729827782670{margin-top: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h3\">Genesys Cloud EX\ub85c \uc9c1\uc6d0\uc774 \ub9cc\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud EX\ub97c \uc0ac\uc6a9\ud558\uba74 \uc0ac\uc77c\ub85c\ub97c \uc5c6\uc560\uace0 \ud1b5\ud569\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c1\uc6d0\uc758 \ub9cc\uc871\ub3c4\uc640 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uc808\ud55c \uc9c1\uc6d0 \uacbd\ud5d8 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ud544\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \ubb38\uc758\ud558\uc5ec \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530301\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/530301\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"530301\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 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