{"id":509977,"date":"2024-03-19T10:19:04","date_gmt":"2024-03-19T17:19:04","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=509977"},"modified":"2025-07-13T16:49:08","modified_gmt":"2025-07-13T23:49:08","slug":"definitions","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/definitions","title":{"rendered":"\uc6a9\uc5b4\uc9d1"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;breadcrumb-section&#8221; css=&#8221;.vc_custom_1664759458579{padding-top: 1.5rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<ul class=\"breadcrumb-list\">\n<li class=\"breadcrumb-list-item\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ko-kr\">Home<\/a><\/li>\n<li class=\"breadcrumb-list-item\">\uc6a9\uc5b4\uc9d1<\/li>\n<\/ul>\n<p>[\/vc_column_text]<style type='text\/css'>\r .breadcrumb-section .row .breadcrumb-list { display: flex; list-style: none; flex-wrap: wrap; padding: 0; margin:0; } .breadcrumb-section .row .breadcrumb-list .breadcrumb-list-item:not(:last-child):after { content: \"\/\"; margin-left: 10px; margin-right: 10px; } @media (max-width: 991.98px) { .section_wrapper .vc_section.breadcrumb-section { padding-top: 1.5rem!important; padding-bottom: 0px!important; } .section_wrapper .vc_section.heading-section { padding-bottom: 0px!important; } } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1664782182074{padding-bottom: 0px !important;}&#8221; el_class=&#8221;heading-section&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">\ucee8\ud0dd\uc13c\ud130 \uc815\uc758<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"text-24\">\ucee8\ud0dd\uc13c\ud130, \ucf5c\uc13c\ud130 \ubc0f \uace0\uac1d \uacbd\ud5d8 \uc6a9\uc5b4\uc9d1<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"floating-nav-container\"><div class=\"sticky-letter-nav container\"><div class=\"letter-col\"><ul class=\"letter-list\"><li class=\"letter-list-item group-A\"><a href=\"#group-A\">A<\/a><\/li><li class=\"letter-list-item group-C\"><a href=\"#group-C\">C<\/a><\/li><li class=\"letter-list-item group-D\"><a href=\"#group-D\">D<\/a><\/li><li class=\"letter-list-item group-G\"><a href=\"#group-G\">G<\/a><\/li><li class=\"letter-list-item group-H\"><a href=\"#group-H\">H<\/a><\/li><li class=\"letter-list-item group-I\"><a href=\"#group-I\">I<\/a><\/li><li class=\"letter-list-item group-J\"><a href=\"#group-J\">J<\/a><\/li><li class=\"letter-list-item group-L\"><a href=\"#group-L\">L<\/a><\/li><li class=\"letter-list-item group-M\"><a href=\"#group-M\">M<\/a><\/li><li class=\"letter-list-item group-N\"><a href=\"#group-N\">N<\/a><\/li><li class=\"letter-list-item group-O\"><a href=\"#group-O\">O<\/a><\/li><li class=\"letter-list-item group-P\"><a href=\"#group-P\">P<\/a><\/li><li class=\"letter-list-item group-R\"><a href=\"#group-R\">R<\/a><\/li><li class=\"letter-list-item group-S\"><a href=\"#group-S\">S<\/a><\/li><li class=\"letter-list-item group-T\"><a href=\"#group-T\">T<\/a><\/li><li class=\"letter-list-item group-U\"><a href=\"#group-U\">U<\/a><\/li><li class=\"letter-list-item group-V\"><a href=\"#group-V\">V<\/a><\/li><li class=\"letter-list-item group-W\"><a href=\"#group-W\">W<\/a><\/li><li class=\"letter-list-item group-na\"><a href=\"#group-na\">?<\/a><\/li><\/ul><\/div><div class=\"back-to-top\"><a href=\"#\"><i class=\"fal fa-arrow-up up-icon\"><\/i>Back to top<\/a><\/div><\/div><\/div><div class=\"glossary-container\"><div class=\"glossary-nav-container\"><div class=\"search-col mb-2\"><i class=\"fa-kit search-icon fa-magnifying-glass\"><\/i><input type=\"text\" name=\"search-glossary\" class=\"search-glossary\" placeholder=\"Search term\"><a class=\"clear-search\" href=\"#\"><span class=\"clear-icon\">\u2716<\/span><\/a><\/div><div class=\"letter-col\"><ul class=\"letter-list\"><li class=\"letter-list-item group-A\"><a href=\"#group-A\">A<\/a><\/li><li class=\"letter-list-item group-C\"><a href=\"#group-C\">C<\/a><\/li><li class=\"letter-list-item group-D\"><a href=\"#group-D\">D<\/a><\/li><li class=\"letter-list-item group-G\"><a href=\"#group-G\">G<\/a><\/li><li class=\"letter-list-item group-H\"><a href=\"#group-H\">H<\/a><\/li><li class=\"letter-list-item group-I\"><a href=\"#group-I\">I<\/a><\/li><li class=\"letter-list-item group-J\"><a href=\"#group-J\">J<\/a><\/li><li class=\"letter-list-item group-L\"><a href=\"#group-L\">L<\/a><\/li><li class=\"letter-list-item group-M\"><a href=\"#group-M\">M<\/a><\/li><li class=\"letter-list-item group-N\"><a href=\"#group-N\">N<\/a><\/li><li class=\"letter-list-item group-O\"><a href=\"#group-O\">O<\/a><\/li><li class=\"letter-list-item group-P\"><a href=\"#group-P\">P<\/a><\/li><li class=\"letter-list-item group-R\"><a href=\"#group-R\">R<\/a><\/li><li class=\"letter-list-item group-S\"><a href=\"#group-S\">S<\/a><\/li><li class=\"letter-list-item group-T\"><a href=\"#group-T\">T<\/a><\/li><li class=\"letter-list-item group-U\"><a href=\"#group-U\">U<\/a><\/li><li class=\"letter-list-item group-V\"><a href=\"#group-V\">V<\/a><\/li><li class=\"letter-list-item group-W\"><a href=\"#group-W\">W<\/a><\/li><li class=\"letter-list-item group-na\"><a href=\"#group-na\">?<\/a><\/li><\/ul><\/div><\/div><div class=\"glossary-term-container\"><div class=\"term-group\" id =\"group-A\" data-display-count=\"13\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">A<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Adaptive customer journeys \uc801\uc751\ud615 \uace0\uac1d \uc5ec\uc815\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-are-adaptive-customer-journeys\" class=\"term-title\">Adaptive customer journeys (\uc801\uc751\ud615 \uace0\uac1d \uc5ec\uc815)<\/a><p class=\"term-description\">\uc801\uc751\ud615 \uace0\uac1d \uc5ec\uc815(adaptive customer journeys)\uc740 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uac1c\ubcc4 \ud589\ub3d9\uacfc \uc120\ud638\ub3c4\uc5d0 \ub530\ub77c \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uc815\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub3d9\uc801 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uac01 \uc811\uc810\ub9c8\ub2e4 \uad00\ub828\uc131 \ub192\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uace0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Admin copilot \uad00\ub9ac\uc790 \ucf54\ud30c\uc77c\ub7ff\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-admin-copilot\" class=\"term-title\">Admin copilot (\uad00\ub9ac\uc790 \ucf54\ud30c\uc77c\ub7ff)<\/a><p class=\"term-description\">\uad00\ub9ac\uc790 \ucf54\ud30c\uc77c\ub7ff\uc740 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 AI \uae30\ubc18 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uc2a4\ucf00\uc904\ub9c1 \uc790\ub3d9\ud654, \uc778\ub825 \uad00\ub9ac, \ubd84\uc11d \ubc0f \ubcf4\uace0 \uc791\uc5c5\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc790\uc6d0 \ud560\ub2f9 \ucd5c\uc801\ud654, \ud1b5\ud654\ub7c9 \uc608\uce21, \uc804\ubc18\uc801\uc778 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Agent assist \uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-agent-assist\" class=\"term-title\">Agent assist (\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8)<\/a><p class=\"term-description\">\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\ub294 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc8fc\uc694 \uc815\ubcf4\uc5d0 \ube60\ub974\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \uc27d\uac8c \uc5c5\ubb34\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Agentic AI \uc5d0\uc774\uc804\ud2f1 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-agentic-ai\" class=\"term-title\">Agentic AI (\uc5d0\uc774\uc804\ud2f1 AI)<\/a><p class=\"term-description\">\uc5d0\uc774\uc804\ud2f1 AI\ub294 \ucd5c\uc18c\ud55c\uc758 \uc778\uac04 \uac1c\uc785\uc73c\ub85c \uc790\uc728\uc801\uc778 \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \uc790\uc8fc \ud589\ub3d9\ud560 \uc218 \uc788\ub294 \uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI contact center \ucee8\ud0dd\uc13c\ud130 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/contact-center-artificial-intelligence\" class=\"term-title\">AI contact center (\ucee8\ud0dd\uc13c\ud130 AI)<\/a><p class=\"term-description\">\ucee8\ud0dd\uc13c\ud130 \uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uace0\uae09 \uae30\uacc4 \ud559\uc2b5 \ubc0f \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 \uc790\ub3d9\ud654\ud558\uace0 \ucd5c\uc801\ud654\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI copilot AI \ucf54\ud30c\uc77c\ub7ff\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-an-ai-copilot\" class=\"term-title\">AI copilot (AI \ucf54\ud30c\uc77c\ub7ff)<\/a><p class=\"term-description\">AI \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \uc911\uc5d0 \uc0c1\ud669\uc5d0 \uc801\ud569\ud55c \ucd5c\ucca8\ub2e8 \uc9c0\ub2a5\ud615 \uc9c0\uc6d0\uc744 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI experience orchestration  AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ai-experience-orchestration\" class=\"term-title\">AI experience orchestration  (AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158)<\/a><p class=\"term-description\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud558\uc5ec \ub2e4\uc591\ud55c \uc811\uc810\uacfc \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uc728\ud558\uace0 \uad00\ub9ac\ud569\ub2c8\ub2e4. AI\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud558\uc5ec \ud328\ud134\uc744 \ucc3e\uc544\ub0b4\uace0, \uace0\uac1d\uc758 \ud544\uc694\uc640 \uc774\uc804 \ud589\ub3d9\uc5d0 \ub530\ub77c \ucd5c\uc801\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub97c \ucd94\ucc9c\ud569\ub2c8\ub2e4. AI\ub97c \ud1b5\ud574 \ub354\uc6b1 \ub192\uc740 \uc218\uc900\uc758 \uac1c\uc778\ud654\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI summarization AI \uc694\uc57d\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ai-summarization\" class=\"term-title\">AI summarization (AI \uc694\uc57d)<\/a><p class=\"term-description\">\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c\uc758 AI \uc694\uc57d\uc740 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ud1b5\ud654, \ucc44\ud305, \uc774\uba54\uc77c\uacfc \uac19\uc740 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9\uc73c\ub85c \uc694\uc57d\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc804\uccb4 \ub0b4\uc6a9\uc744 \uc77d\uc9c0 \uc54a\uace0\ub3c4 \uace0\uac1d \ubb38\uc758\ub098 \ud53c\ub4dc\ubc31\uc758 \uc694\uc810\uc744 \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc5b4, \uc2e0\uc18d\ud55c \uc751\ub2f5\uacfc \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-an-ai-call-center-agent\" class=\"term-title\">AI \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac<\/a><p class=\"term-description\">AI \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub41c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c, AI \uae30\uc220\uc5d0 \uc758\ud574 \uad6c\ub3d9\ub429\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uace0\uac1d \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \ub2f5\ubcc0\ud558\uba70, \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uac70\ub798\ub97c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uc0c1\ub2f4\uc0ac\ub294 \ucd94\uac00\uc801\uc778 \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc744 \uace0\uc6a9\ud558\uc9c0 \uc54a\uace0\uc11c\ub3c4 \ub300\ub7c9\uc758 \uc778\ubc14\uc6b4\ub4dc \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI-driven customer journey orchestration AI \uae30\ubc18 \uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ai-driven-customer-journey-orchestration\" class=\"term-title\">AI-driven customer journey orchestration (AI \uae30\ubc18 \uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158)<\/a><p class=\"term-description\">\uc778\uacf5\uc9c0\ub2a5(AI) \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \ub3d9\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. AI\ub294 \uac01 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uace0\uac1d\uc758 \uc774\ub3d9 \uacbd\ub85c\ub97c \ud30c\uc545\ud558\uace0, \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \ub2e4\uc74c \ub2e8\uacc4\uc758 \ubc29\ud5a5\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub300\uaddc\ubaa8\ub85c \uc644\uc804\ud788 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI-driven personalized marketing AI \uae30\ubc18 \ub9de\ucda4\ud615 \ub9c8\ucf00\ud305\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ai-driven-personalized-marketing\" class=\"term-title\">AI-driven personalized marketing (AI \uae30\ubc18 \ub9de\ucda4\ud615 \ub9c8\ucf00\ud305)<\/a><p class=\"term-description\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud558\uc5ec \uac1c\ubcc4 \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI \uae30\ub2a5\uc774 \ub0b4\uc7a5\ub41c \ucd5c\uc2e0 \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74, \uae30\uc5c5\uc740 \uc804 \uc138\uacc4\uc5d0 \uac78\uccd0 \uc9c4\uc815\ud55c \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uc608\uce21\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0\uc744 \ub3d5\uc2b5\ub2c8\ub2e4. \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc778\uac04\uc758 \uc9c0\uc6d0\uc774 \ud544\uc694\ud560 \uacbd\uc6b0, AI\ub294 \uc774\ub97c \uc778\uc2dd\ud558\uace0 \ubaa8\ub4e0 \ub300\ud654 \uae30\ub85d\uacfc \ub9e5\ub77d\uc744 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"AI-powered customer engagement platforms AI \uae30\ubc18 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud50c\ub7ab\ud3fc\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-are-ai-powered-customer-engagement-platforms\" class=\"term-title\">AI-powered customer engagement platforms (AI \uae30\ubc18 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud50c\ub7ab\ud3fc)<\/a><p class=\"term-description\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud558\uc5ec \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uac1c\uc120\ud558\ub294 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd5c\uc2e0 AI \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc740 \uae30\uc5c5\uc774 \uc190\uc26c\uc6b0\uba74\uc11c\ub3c4 \uacf5\uac10 \uac00\ub294 \uacbd\ud5d8\uc73c\ub85c \uace0\uac1d\uc744 \ub180\ub77c\uac8c \ud558\uace0 \uae30\uc058\uac8c \ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \ub610\ud55c, \ubc29\ub300\ud55c \ub124\uc774\ud2f0\ube0c \uad6c\uc131 \uc694\uc18c, \ud3ed\ub113\uc740 \ud30c\ud2b8\ub108 \uc0dd\ud0dc\uacc4 \ubc0f \uac1c\ubc29\ud615 API\ub97c \ud1b5\ud574 \uc774\uc0c1\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc870\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Artificial intelligence \uc778\uacf5 \uc9c0\ub2a5\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-artificial-intelligence-ai\" class=\"term-title\">Artificial intelligence (\uc778\uacf5 \uc9c0\ub2a5)<\/a><p class=\"term-description\">\uc778\uacf5 \uc9c0\ub2a5\uc5d0\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uc778\uac04\uc758 \uc9c0\ub2a5\uc774 \ud544\uc694\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub294 \ucef4\ud4e8\ud130 \uc2dc\uc2a4\ud15c\uc758 \uae30\ub2a5\uc744 \uac1c\ubc1c\ud558\ub294 \uae30\uc220\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-C\" data-display-count=\"27\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">C<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Call center \ucf5c\uc13c\ud130\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-call-center\" class=\"term-title\">Call center (\ucf5c\uc13c\ud130)<\/a><p class=\"term-description\">\ucee8\ud0dd\uc13c\ud130\ub294 \uc870\uc9c1\uc774 \ub2e4\ub7c9\uc758 \uace0\uac1d \ubc0f \uae30\ud0c0 \uc804\ud654 \ud1b5\ud654\ub97c \ucc98\ub9ac\ud558\ub294 \ubb3c\ub9ac\uc801 \uc704\uce58\uc785\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \uc77c\uc815 \uc218\uc900\uc758 \ucef4\ud4e8\ud130 \uc790\ub3d9\ud654 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\ub294 \ubcf4\ud1b5 \uc74c\uc131 \uae30\ubc18\uc758 \uc778\ubc14\uc6b4\ub4dc(\uc218\uc2e0), \uc544\uc6c3\ubc14\uc6b4\ub4dc(\ubc1c\uc2e0) \ubc0f \uc81c\ud55c\ub41c \uc140\ud504\uc11c\ube44\uc2a4 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucc38\uace0: \ucee8\ud0dd\uc13c\ud130.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ucf5c\uc13c\ud130 CRM\uc774\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-call-center-crm\" class=\"term-title\">\ucf5c\uc13c\ud130 CRM\uc774\ub780?<\/a><p class=\"term-description\">\ucf5c \uc13c\ud130 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM)\ub294 \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 \ucf5c \uc13c\ud130 \uc0c1\ub2f4\uc6d0\uc774 \uace0\uac1d \uacc4\uc815 \uc815\ubcf4 \ubc0f \uae30\ub85d\uc5d0 \ube60\ub974\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ucf5c \uc13c\ud130 \uae30\uc220 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. Genesys\uc5d0\uc11c \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ucf5c\uc13c\ud130 \uc778\ub825 \ucd5c\uc801\ud654\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-call-center-workforce-optimization\" class=\"term-title\">\ucf5c\uc13c\ud130 \uc778\ub825 \ucd5c\uc801\ud654\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><p class=\"term-description\">\ucf5c\uc13c\ud130 \uc778\ub825 \ucd5c\uc801\ud654\ub294 \uc9c1\uc6d0 \uc131\uacfc, \uc778\ub825 \ud488\uc9c8 \ubc0f \uc790\ub3d9\ud654\ub41c \ub77c\uc6b0\ud305 \ud604\ub300\ud654\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ucc57\ubd07\uc774\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-chatbot\" class=\"term-title\">\ucc57\ubd07\uc774\ub780?<\/a><p class=\"term-description\">\ucc57\ubd07\uc740 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0ac\ub78c\uacfc \ucef4\ud4e8\ud130 \uac04\uc758 \ub300\ud654 \uc778\ud130\ud398\uc774\uc2a4 \uc5ed\ud560\uc744 \ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. Genesys\uc5d0\uc11c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc77d\uc5b4\ubcf4\uc2ed\uc2dc\uc624.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ud074\ub77c\uc6b0\ub4dc \ucf5c\uc13c\ud130\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cloud-call-center\" class=\"term-title\">\ud074\ub77c\uc6b0\ub4dc \ucf5c\uc13c\ud130\ub780?<\/a><p class=\"term-description\">\ud074\ub77c\uc6b0\ub4dc \ucf5c\uc13c\ud130\ub294 \uace0\uac1d \ud1b5\ud654 \ubc0f \uc0c1\ud638 \uc791\uc6a9\uc744 \ucc98\ub9ac\ud558\ub294 \uc6f9 \uc561\uc138\uc2a4 \uac00\ub2a5\ud55c \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"What Is A Cloud Contact Center?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cloud-contact-center\" class=\"term-title\">What Is A Cloud Contact Center?<\/a><p class=\"term-description\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub294 \uc778\ud130\ub137 \uc11c\ubc84\uc5d0\uc11c \ud638\uc2a4\ud305\ub418\ub294 \uae30\uc5c5\uc758 \uc911\uc2ec \uc870\uc9c1 \ubc0f \uc194\ub8e8\uc158\uc73c\ub85c \ubaa8\ub4e0 \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 Genesys.com\/ko-kr\uc5d0\uc11c \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.<\/p><\/div><div class=\"term-data\" data-term-value=\"CTI\ub780? Computer Telephony Integration\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-computer-telephony-integration-cti\" class=\"term-title\">CTI\ub780? Computer Telephony Integration<\/a><p class=\"term-description\">CTI(\ucef4\ud4e8\ud130 \uc804\ud654 \ud1b5\ud569)\ub294 \uc804\ud654 \ud1b5\ud654 \ubc0f \uae30\ud0c0 \uace0\uac1d \uc5f0\ub77d\ucc98\ub97c \ucef4\ud4e8\ud130\ub97c \ud1b5\ud574 \ub77c\uc6b0\ud305\ud558\ubbc0\ub85c \uc0c1\ub2f4\uc6d0\uc740 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ub300\ud654\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Consumer behavior \uc18c\ube44\uc790 \ud589\ub3d9\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-consumer-behavior\" class=\"term-title\">Consumer behavior (\uc18c\ube44\uc790 \ud589\ub3d9)<\/a><p class=\"term-description\">\uc18c\ube44\uc790 \ud589\ub3d9\uc774\ub780 \uac1c\uc778\uc774 \uc0c1\ud488 \ubc0f \uc11c\ube44\uc2a4 \uad6c\ub9e4\uc5d0 \ub300\ud55c \uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ubc29\ubc95\uacfc \uc18c\ube44\uc790\uc758 \uc120\ud0dd\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc694\uc778\uc744 \uc5f0\uad6c\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc18c\ube44\uc790 \ud589\ub3d9\uc744 \uc774\ud574\ud558\uba74 \uae30\uc5c5\uc740 \ub9c8\ucf00\ud305, \uc81c\ud488 \uac1c\ubc1c, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc804\ub7b5\uc744 \ub9de\ucda4\ud654\ud558\uc5ec \uc18c\ube44\uc790 \uc694\uad6c\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Contact center as a service (CCaaS) \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-contact-center-as-a-service\" class=\"term-title\">Contact center as a service (CCaaS) (\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS))<\/a><p class=\"term-description\">\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub294 \uae30\uc5c5\uc774 \uc790\uccb4 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c\ub97c \uad6c\ucd95\ud558\uac70\ub098 \uc720\uc9c0\ud560 \ud544\uc694 \uc5c6\uc774 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uac8c \ud574\uc8fc\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uad6c\ub3c5 \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ucee8\ud0dd\uc13c\ud130 CRM\uc774\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-contact-center-crm\" class=\"term-title\">\ucee8\ud0dd\uc13c\ud130 CRM\uc774\ub780?<\/a><p class=\"term-description\">\ucee8\ud0dd\uc13c\ud130 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM)\ub294 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. Genesys.com\/ko-kr\uc5d0\uc11c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/p><\/div><div class=\"term-data\" data-term-value=\"Conversational AI \ucf5c\uc13c\ud130 \ub300\ud654\ud615 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-conversational-ai-for-call-centers\" class=\"term-title\">Conversational AI (\ucf5c\uc13c\ud130 \ub300\ud654\ud615 AI)<\/a><p class=\"term-description\">\ub300\ud654\ud615 AI\ub294 \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\ub85c \uad6c\ub3d9\ub418\ub294 \ucc57\ubd07\uacfc \uac00\uc0c1 \ube44\uc11c\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc778\uac04 \uac19\uc740 \ub300\ud654\ub97c \ubaa8\uc0ac\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ucf5c\uc13c\ud130\uc5d0\uc11c\ub294 \uc751\ub2f5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uba70, 24\/7 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Conversational AI \ub300\ud654\ud615 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-conversational-ai\" class=\"term-title\">Conversational AI (\ub300\ud654\ud615 AI)<\/a><p class=\"term-description\">\ub300\ud654\ud615 AI\ub294 \ucef4\ud4e8\ud130\uac00 \uc778\uac04\uc758 \uc5b8\uc5b4\ub97c \uc774\ud574\ud558\uace0, \ucc98\ub9ac\ud558\uace0, \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uae30\uc220\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Conversational intelligence \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-conversational-intelligence\" class=\"term-title\">Conversational intelligence (\ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4)<\/a><p class=\"term-description\">\ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \uc74c\uc131\uc774\ub098 \ud14d\uc2a4\ud2b8\ub97c \ud1b5\ud574 \uace0\uac1d \ubc0f \uc0c1\ub2f4\uc0ac \uc778\ud130\ub799\uc158\uc744 \ubd84\uc11d\ud558\uc5ec \uac10\uc815, \uc758\ub3c4, \uc804\ubc18\uc801\uc778 \uacbd\ud5d8 \ub4f1\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ub3c4\ucd9c\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Copilot \ucf54\ud30c\uc77c\ub7ff\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-copilot\" class=\"term-title\">Copilot (\ucf54\ud30c\uc77c\ub7ff)<\/a><p class=\"term-description\">AI \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0\uc11c, \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac, \uad00\ub9ac\uc790, \uad00\ub9ac\uc790 \ub4f1 \ub2e4\uc591\ud55c \uc5ed\ud560\uc744 \uc9c0\uc6d0\ud558\ub294 AI \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc9c0\uc6d0, \uc778\uc0ac\uc774\ud2b8, \uc790\ub3d9\ud654 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \uc758\uc0ac \uacb0\uc815, \uc0dd\uc0b0\uc131 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc740 \uc9c0\ub2a5\ud615 \ucd94\ucc9c\uacfc \ud589\ub3d9\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uc694\uc18c\ub4e4\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer behavior analytics \uace0\uac1d \ud589\ub3d9 \ubd84\uc11d\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-are-customer-behavior-analytics\" class=\"term-title\">Customer behavior analytics (\uace0\uac1d \ud589\ub3d9 \ubd84\uc11d)<\/a><p class=\"term-description\">\uace0\uac1d \ud589\ub3d9 \ubd84\uc11d\uc740 \uace0\uac1d\uc774 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub294 \ubc29\uc2dd\uc744 \ubd84\uc11d\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9d0\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uc744 \ud30c\uc545\ud568\uc73c\ub85c\uc368 \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\uace0, \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc120\ud558\uba70, \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc804\ub7b5\uc744 \ud1b5\ud574 \uc804\ud658\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer data platform (CDP) \uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc(CDP)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-customer-data-platform-cdp\" class=\"term-title\">Customer data platform (CDP) (\uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc(CDP))<\/a><p class=\"term-description\">\uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc(CDP)\uc740 \ub2e4\uc591\ud55c \uc18c\uc2a4\uc758 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ub41c \ub2e8\uc77c \ubdf0\ub85c \uc911\uc559 \uc9d1\uc911\ud654\ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. CDP\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \uc870\uce58\ub97c \ucde8\ud568\uc73c\ub85c\uc368 \uac1c\uc778\ud654\ub97c \uac15\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CDP\ub294 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc804\ub7b5\uc758 \uc911\uc694\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\ub824\uba74 \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud55c\uacf3\uc5d0\uc11c \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer experience (CX) \uace0\uac1d \uacbd\ud5d8\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-customer-experience\" class=\"term-title\">Customer experience (CX) (\uace0\uac1d \uacbd\ud5d8)<\/a><p class=\"term-description\">\uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ucd5c\ucd08 \ube0c\ub79c\ub4dc \uc778\uc2dd\ubd80\ud130 \uad6c\ub9e4, \uc9c0\uc18d\uc801\uc778 \uc9c0\uc6d0 \ub4f1\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \ud55c \uc0ac\ub78c\uc774 \ube0c\ub79c\ub4dc\uc5d0\uc11c \uacbd\ud5d8\ud558\ub294 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc758 \ucd1d\ud569\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer experience metrics \uace0\uac1d \uacbd\ud5d8 \uc9c0\ud45c\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-are-customer-experience-metrics\" class=\"term-title\">Customer experience metrics (\uace0\uac1d \uacbd\ud5d8 \uc9c0\ud45c)<\/a><p class=\"term-description\">\uace0\uac1d \uacbd\ud5d8(CX) \uc9c0\ud45c\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc744 \uce21\uc815\ud558\ub294 \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c\uc785\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 CX \uc9c0\ud45c\uc5d0\ub294 \uc21c\uace0\uac1d \ucd94\ucc9c \uc9c0\uc218, \uace0\uac1d \ub9cc\uc871\ub3c4, \uace0\uac1d \ub178\ub825 \uc810\uc218\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ud45c\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc5bc\ub9c8\ub098 \uc798 \ucda9\uc871\ud558\uace0 \uc788\ub294\uc9c0 \ud3c9\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer journey \uace0\uac1d \uc5ec\uc815\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-customer-journey\" class=\"term-title\">Customer journey (\uace0\uac1d \uc5ec\uc815)<\/a><p class=\"term-description\">\uace0\uac1d \uc5ec\uc815\uc740 \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\ub97c \ucc98\uc74c \uc778\uc9c0\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uad6c\ub9e4 \ud6c4 \ud6c4\uc18d \uc870\uce58\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc\uc758 \ubaa8\ub4e0 \uc811\uc810\uacfc \uc778\ud130\ub799\uc158\uc744 \ucd94\uc801\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer journey governance \uace0\uac1d \uc5ec\uc815 \uac70\ubc84\ub10c\uc2a4\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-customer-journey-governance\" class=\"term-title\">Customer journey governance (\uace0\uac1d \uc5ec\uc815 \uac70\ubc84\ub10c\uc2a4)<\/a><p class=\"term-description\">\uace0\uac1d \uc5ec\uc815 \uac70\ubc84\ub10c\uc2a4\ub294 \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uacfc \uc811\uc810 \uc804\ubc18\uc5d0\uc11c \uc77c\uad00\uc131\uacfc \uc815\ud569\uc131\uc744 \ud655\ubcf4\ud558\uae30 \uc704\ud55c \uc815\ucc45, \uad00\ud589, \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac, \uaddc\uc815 \uc900\uc218 \ubcf4\uc7a5, \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \ub2ec\uc131\uc744 \uc704\ud55c \uc804\ub7b5\uc744 \uc77c\uad00\ub418\uac8c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-customer-journey-management\" class=\"term-title\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub780?<\/a><p class=\"term-description\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub294 \uace0\uac1d \ud589\ub3d9 \ud2b8\ub80c\ub4dc\uc640 \uae30\uc220\uc744 \uc870\ud569 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud574 \uac16\ub294 \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub73b\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer journey pain points \uace0\uac1d \uc5ec\uc815 \uace0\ucda9\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-are-customer-journey-pain-points\" class=\"term-title\">Customer journey pain points (\uace0\uac1d \uc5ec\uc815 \uace0\ucda9)<\/a><p class=\"term-description\">\uace0\uac1d \uc5ec\uc815\uc5d0\uc11c\uc758 \uace0\ucda9\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uacaa\ub294 \uc7a5\uc560 \uc694\uc18c\ub098 \uc5b4\ub824\uc6c0\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uace0\ucda9\uc744 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud558\ub294 \uac83\uc740 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120, \uc774\ud0c8\ub960 \uac10\uc18c, \uace0\uac1d \ub9cc\uc871\ub3c4 \uac15\ud654\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\uc758 \uc8fc\uc694 \ubaa9\ud45c\ub294 \uace0\uac1d\uc774 \ucd5c\ub300\ud55c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc990\uae38 \uc218 \uc788\ub3c4\ub85d \uac00\ub2a5\ud55c \ud55c \ub9ce\uc740 \uace0\ucda9 \uc0ac\ud56d\uc744 \uc0ac\uc804\uc5d0 \uc81c\uac70\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Customer segmentation and AI \uace0\uac1d \uc138\ubd84\ud654\uc640 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-customer-segmentation-and-ai\" class=\"term-title\">Customer segmentation and AI (\uace0\uac1d \uc138\ubd84\ud654\uc640 AI)<\/a><p class=\"term-description\">\uc778\uacf5\uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc7a0\uc7ac \uace0\uac1d\uc774\ub098 \uae30\uc874 \uace0\uac1d\uc744 \uc801\ud569\ud55c \uc138\uadf8\uba3c\ud2b8\uc5d0 \ub9e4\uce6d\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc138\uadf8\uba3c\ud2b8\ub294 \uc758\ub3c4\uc640 \uc6b0\uc120\uc21c\uc704\ub97c \ubd84\ub958\ud558\uc5ec, \uc720\uc0ac\ud55c \uc774\uc804 \uace0\uac1d\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc758 \uad00\uc2ec\uc0ac, \uc1fc\ud551 \uc120\ud638\ub3c4, \uad6c\ub9e4 \ud589\ub3d9\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \uc790\ub3d9\ud654\ub41c \ucf58\ud150\uce20 \uc81c\uc548, \ubd07, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc5b8\uc81c \uc5b4\ub514\uc11c \ucc38\uc5ec\ud560\uc9c0\ub97c \uacb0\uc815\ud558\uc5ec \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"CX automation CX \uc790\ub3d9\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-cx-automation\" class=\"term-title\">CX automation (CX \uc790\ub3d9\ud654)<\/a><p class=\"term-description\">\uace0\uac1d \uacbd\ud5d8(CX) \uc790\ub3d9\ud654\ub294 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc778\ud130\ub799\uc158\uacfc \uad00\ub828\ub41c \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uacfc \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \ucc57\ubd07, \uc790\ub3d9 \uc774\uba54\uc77c, \uc6cc\ud06c\ud50c\ub85c \uc790\ub3d9\ud654 \ub4f1\uc774 \ub300\ud45c\uc801\uc778 \uc608\uc774\uba70, \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub294 \ub2e8\uc21c\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \ub35c\uace0 \uc0ac\ub78c\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \uc5c5\ubb34\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub97c \ubcf4\ub2e4 \uc27d\uac8c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"CX copilot CX \ucf54\ud30c\uc77c\ub7ff\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cx-copilot\" class=\"term-title\">CX copilot (CX \ucf54\ud30c\uc77c\ub7ff)<\/a><p class=\"term-description\">AI \uae30\ubc18 \uc194\ub8e8\uc158\uc778 CX \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uc640 \uc288\ud37c\ubc14\uc774\uc800\uac00 \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"CX maturity model CX \uc131\uc219\ub3c4 \ubaa8\ub378\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cx-maturity-model\" class=\"term-title\">CX maturity model (CX \uc131\uc219\ub3c4 \ubaa8\ub378)<\/a><p class=\"term-description\">CX \uc131\uc219\ub3c4 \ubaa8\ub378\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5 \ubc0f \ud504\ub85c\uc138\uc2a4\uc758 \ubc1c\uc804 \uc815\ub3c4\ub97c \ud3c9\uac00\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\ub294 \ud504\ub808\uc784\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uc870\uc9c1\uc774 \uace0\uac1d \uacbd\ud5d8 \uc5ed\ub7c9\uc758 \ud604\uc7ac \uc218\uc900\uc744 \uc774\ud574\ud558\uace0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc704\ud55c \ub85c\ub4dc\ub9f5\uc744 \ub9c8\ub828\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"CX strategy CX \uc804\ub7b5\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cx-strategy\" class=\"term-title\">CX strategy (CX \uc804\ub7b5)<\/a><p class=\"term-description\">\uace0\uac1d \uacbd\ud5d8(CX) \uc804\ub7b5\uc740 \uae30\uc5c5\uc774 \ube0c\ub79c\ub4dc\uc640 \uace0\uac1d\uc758 \uc778\ud130\ub799\uc158\uc744 \uad00\ub9ac\ud558\uace0 \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uc744 \uc815\uc758\ud558\ub294 \uacc4\ud68d\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4, \ucda9\uc131\ub3c4, \uc9c0\uc9c0\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud55c \ubaa9\ud45c\uac00 \ud3ec\ud568\ub418\uba70, \uc77c\ubc18\uc801\uc73c\ub85c \uae30\uc220, \ud504\ub85c\uc138\uc2a4, \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud568\uaed8 \uace0\ub824\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-D\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">D<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Digital-first CX \ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 CX\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-digital-first-cx\" class=\"term-title\">Digital-first CX (\ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 CX)<\/a><p class=\"term-description\">\ub514\uc9c0\ud138 \ud37c\uc2a4\ud2b8 CX\ub294 \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc6f9\uc0ac\uc774\ud2b8, \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uc8fc\uc694 \uc218\ub2e8\uc73c\ub85c \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc785\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-G\" data-display-count=\"2\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">G<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Gamification in CX CX \uac8c\uc784\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-gamification-in-cx\" class=\"term-title\">Gamification in CX (CX \uac8c\uc784\ud654)<\/a><p class=\"term-description\">\uace0\uac1d \uacbd\ud5d8(CX) \uac8c\uc784\ud654\ub294 \ub9ac\uc6cc\ub4dc, \ud3ec\uc778\ud2b8, \ucc4c\ub9b0\uc9c0 \ub4f1\uc758 \uac8c\uc784 \uc694\uc18c\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uad6c\uccb4\uc801\uc778 \ud589\ub3d9\uc744 \uc774\ub044\ub294 \uc804\ub7b5\uc785\ub2c8\ub2e4. \uc778\ud130\ub799\uc158\uc744 \ub354\uc6b1 \uc7ac\ubbf8\uc788\uace0 \uc758\ubbf8 \uc788\uac8c \ub9cc\ub4e4\uc5b4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac8c\uc784\ud654\ub294 \uc9c1\uc6d0 \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0\ub3c4 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Generative AI \uc0dd\uc131\ud615 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-generative-ai\" class=\"term-title\">Generative AI (\uc0dd\uc131\ud615 AI)<\/a><p class=\"term-description\">\uc0dd\uc131\ud615 AI\ub294 \uad11\ubc94\uc704\ud55c \ub370\uc774\ud130\uc138\ud2b8\uc5d0\uc11c \uc5bb\uc740 \ud328\ud134\uc744 \uae30\ubc18\uc73c\ub85c \ud14d\uc2a4\ud2b8, \uc774\ubbf8\uc9c0, \uc624\ub514\uc624\uc640 \uac19\uc740 \uc0c8\ub85c\uc6b4 \ucf58\ud150\uce20\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-H\" data-display-count=\"2\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">H<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Hyper-personalization \ucd08\uac1c\uc778\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-hyper-personalization\" class=\"term-title\">Hyper-personalization (\ucd08\uac1c\uc778\ud654)<\/a><p class=\"term-description\">\ucd08\uac1c\uc778\ud654\ub294 AI, \uc2e4\uc2dc\uac04 \ub370\uc774\ud130, \ud589\ub3d9 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ud55c \uba85 \ud55c \uba85\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Hyperpersonalization \ucd08\uac1c\uc778\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-hyperpersonalization\" class=\"term-title\">Hyperpersonalization (\ucd08\uac1c\uc778\ud654)<\/a><p class=\"term-description\">\ucd08\uac1c\uc778\ud654\ub294 \uace0\uae09 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac1c\ubcc4 \uace0\uac1d\uc5d0\uac8c \uace0\ub3c4\ub85c \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uac01 \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc640 \ud589\ub3d9\uc5d0 \uc801\ud569\ud55c \ucf58\ud150\uce20, \ucd94\ucc9c, \uc81c\uc548\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc740 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac(CJM)\uc758 \ubaa9\ud45c \uc911 \ud558\ub098\uc774\uba70, \ucd08\uac1c\uc778\ud654\ub294 \uc911\uc694\ud55c CJM \ud234\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-I\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">I<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"IVR\uc774\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ivr\" class=\"term-title\">IVR\uc774\ub780?<\/a><p class=\"term-description\">IVR (\ub300\ud654\uc2dd \uc74c\uc131 \uc751\ub2f5)\uc740 \ucef4\ud4e8\ud130\uac00 \uc74c\uc131 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc774\ub098 \uc804\ud654 \ud0a4\ud328\ub4dc\ub97c \ud1b5\ud574 \uc0ac\ub78c\uacfc \uc0c1\ud638 \uc791\uc6a9\ud560 \uc218 \uc788\uac8c \ud574\uc8fc\ub294 \uae30\uc220\uc785\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-J\" data-display-count=\"4\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">J<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Journey continuity \uc5ec\uc815 \uc5f0\uc18d\uc131\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-journey-continuity\" class=\"term-title\">Journey continuity (\uc5ec\uc815 \uc5f0\uc18d\uc131)<\/a><p class=\"term-description\">\uc5ec\uc815 \uc5f0\uc18d\uc131\uc740 \uace0\uac1d\uc758 \uacbd\ud5d8\uc774 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uc811\uc810\uc5d0\uc11c \uc77c\uad00\uc801\uc774\uace0 \uc6d0\ud65c\ud558\uac8c \uc720\uc9c0\ub418\ub3c4\ub85d \ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc989, \uace0\uac1d\uc774 \uadf8 \uc5b4\ub5a4 \ucc44\ub110\uc774\ub098 \uc811\uc810\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub354\ub77c\ub3c4 \uc774\uc804\uc5d0 \uc911\ub2e8\ud55c \uc9c0\uc810\uc5d0\uc11c \uc778\ud130\ub799\uc158\uc744 \uc774\uc5b4\uac00\ub3c4\ub85d \ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc5f0\uc18d\uc131\uc740 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ud575\uc2ec \uc694\uc18c\uc774\uba70, \uace0\uac1d\uc774 \uc5ec\ub7ec \ub2e8\uacc4\ub97c \uacc4\uc18d \ubc18\ubcf5\ud558\uac70\ub098 \uc911\uc694\ud55c \uc815\ubcf4\ub97c \ub193\uce58\uc9c0 \uc54a\ub3c4\ub85d \ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uc744 \ud68d\uae30\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Journey mapping \uc5ec\uc815 \ub9e4\ud551\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/journey-mapping\" class=\"term-title\">Journey mapping (\uc5ec\uc815 \ub9e4\ud551)<\/a><p class=\"term-description\">\uc5ec\uc815 \ub9e4\ud551\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub294 \uac01 \ub2e8\uacc4\ub97c \uc2dc\uac01\uc801\uc73c\ub85c \uc138\ubd84\ud654\ud558\uc5ec \uc8fc\uc694 \uc811\uc810\uc744 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Journey optimization \uc5ec\uc815 \ucd5c\uc801\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-journey-optimization\" class=\"term-title\">Journey optimization (\uc5ec\uc815 \ucd5c\uc801\ud654)<\/a><p class=\"term-description\">\uc5ec\uc815 \ucd5c\uc801\ud654\ub294 \uc778\ud130\ub799\uc158\uacfc \uc811\uc810\uc744 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d\uc758 \ubd88\ud3b8\uc744 \ud30c\uc545\ud558\uace0 \uc81c\uac70\ud568\uc73c\ub85c\uc368 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud568\uc73c\ub85c\uc368 \ub9cc\uc871\ub3c4, \uc720\uc9c0\uc728, \uc804\ud658\uc728\uc744 \ub192\uc785\ub2c8\ub2e4. \uc774\uc0c1\uc801\uc778 \uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654\ub294 \uac01 \uace0\uac1d\uc5d0 \ub300\ud55c \ub9de\ucda4\ud615 \uac1c\uc778\ud654\ub97c \uae30\ubc18\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\uba70, \uae30\uc5c5\uc774 \ubcf4\uc720\ud55c \uace0\uac1d \ub370\uc774\ud130\uc640 \uc778\uacf5 \uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \ub2c8\uc988\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc774\ub97c \uc608\uce21\ud558\uc5ec \uc120\uc81c\uc801\uc73c\ub85c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc2e4\ud604\ub429\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Journey orchestration \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-journey-orchestration\" class=\"term-title\">Journey orchestration (\uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158)<\/a><p class=\"term-description\">\uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc5ec\ub7ec \uc811\uc810\uacfc \ucc44\ub110\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc870\uc728\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc758\ubbf8\ud569\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \uac1c\uc778\ud654\ub418\uace0 \uad00\ub828\uc131 \ub192\uc740 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud558\uc5ec \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc804\ub7b5\uc758 \ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-L\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">L<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Large language model (LLM)? \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc758 \uc815\uc758\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-large-language-model-llm\" class=\"term-title\">Large language model (LLM)? (\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc758 \uc815\uc758)<\/a><p class=\"term-description\">\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc740 \uad11\ubc94\uc704\ud55c \ub370\uc774\ud130\ub97c \ud559\uc2b5\ud558\uc5ec \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc774\ud574\ud558\uace0, \ucf58\ud150\uce20\ub97c \uc0dd\uc131\ud558\uba70, \uc778\uac04\ucc98\ub7fc \ub300\ud654\ud558\ub3c4\ub85d \ud6c8\ub828\ub41c AI \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-M\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">M<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Model context protocol \ubaa8\ub378 \ucee8\ud14d\uc2a4\ud2b8 \ud504\ub85c\ud1a0\ucf5c\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-model-context-protocol\" class=\"term-title\">Model context protocol (\ubaa8\ub378 \ucee8\ud14d\uc2a4\ud2b8 \ud504\ub85c\ud1a0\ucf5c)<\/a><p class=\"term-description\">\ubaa8\ub378 \ucee8\ud14d\uc2a4\ud2b8 \ud504\ub85c\ud1a0\ucf5c (MCP) \uc740 \ucd94\ub860 \uacfc\uc815\uc5d0\uc11c \ucee8\ud14d\uc2a4\ud2b8\uac00 AI \ubaa8\ub378, \ud2b9\ud788 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc758 \uc815\uc758\uc5d0 \uc218\uc9d1, \uc720\uc9c0 \ubc0f \uc804\ub2ec\ub418\ub294 \ubc29\ubc95\uc744 \uc81c\uc5b4\ud558\ub294 \uad6c\uc870\ud654\ub41c \uc811\uadfc \ubc29\uc2dd \ub610\ub294 \ud45c\uc900\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. <\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-N\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">N<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Next-best action \ucc28\uc120\uc758 \uc870\uce58\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-next-best-action\" class=\"term-title\">Next-best action (\ucc28\uc120\uc758 \uc870\uce58)<\/a><p class=\"term-description\">\ucc28\uc120\uc758 \uc870\uce58\ub294 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \uc5ec\uc815\uc758 \ud2b9\uc815 \ub2e8\uacc4\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \ucde8\ud574\uc57c \ud560 \uac00\uc7a5 \uc801\uc808\ud55c \uc870\uce58\ub97c \uc81c\uc548\ud558\ub294 \uc758\uc0ac \uacb0\uc815 \uc804\ub7b5\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uad6c \ubc0f \uc120\ud638\ub3c4\uc5d0 \ub9de\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-O\" data-display-count=\"3\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">O<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Omnichannel copilot \uc634\ub2c8\ucc44\ub110 \ucf54\ud30c\uc77c\ub7ff\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-an-omnichannel-copilot\" class=\"term-title\">Omnichannel copilot (\uc634\ub2c8\ucc44\ub110 \ucf54\ud30c\uc77c\ub7ff)<\/a><p class=\"term-description\">\uc634\ub2c8\ucc44\ub110 \ucf54\ud30c\uc77c\ub7ff\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc791\ub3d9\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ucee8\ud14d\uc2a4\ud2b8\uc640 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\ub294 AI \uae30\ubc18 \ud234\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-an-omnichannel-customer-journey\" class=\"term-title\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><p class=\"term-description\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc740 \uace0\uac1d \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc \ud68c\uc0ac \uac04\uc758 \uc5ec\ub7ec \uc811\uc810\uc744 \ud1b5\ud55c \uc8fc\uc694 \uc0c1\ud638 \uc791\uc6a9\uc73c\ub85c \uad6c\uc131\ub429\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Omnichannel engagement \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-omnichannel-engagement\" class=\"term-title\">Omnichannel engagement (\uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8)<\/a><p class=\"term-description\">\uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \ub514\uc9c0\ud138 \ucc44\ub110, \uc804\ud654, \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5 \ubc29\ubb38 \ub4f1 \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \ud1b5\ud569\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-P\" data-display-count=\"8\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">P<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"PBX\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-pbx\" class=\"term-title\">PBX\ub780?<\/a><p class=\"term-description\">PBX(\uc0ac\uc124 \uad50\ud658\uae30)\ub294 \ud68c\uc0ac\uc758 \uc804\uc6a9 \uc804\ud654\ub9dd\uc785\ub2c8\ub2e4. PBX\ub294 \ubcf4\ub2e4 \uc720\uc5f0\ud55c \ub300\uc548\uc73c\ub85c \ub300\uccb4\ub41c \ub808\uac70\uc2dc \uae30\uc220\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Personalization engine \uac1c\uc778\ud654 \uc5d4\uc9c4\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-personalization-engine\" class=\"term-title\">Personalization engine (\uac1c\uc778\ud654 \uc5d4\uc9c4)<\/a><p class=\"term-description\">\uac1c\uc778\ud654 \uc5d4\uc9c4\uc740 \uace0\uac1d\uc758 \ub370\uc774\ud130, \ud589\ub3d9, \uc120\ud638\ub3c4\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub41c \ucf58\ud150\uce20, \uc81c\uc548, \uc778\ud130\ub799\uc158\uc758 \uc804\ub2ec \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\ub294 \uae30\uc220 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uac1c\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc0dd\uc131\ud558\uc5ec \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uc804\ud658\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\u2122\ub294 \uac1c\uc778\ud654 \uc5d4\uc9c4\uc758 \ub300\ud45c\uc801\uc778 \uc608\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Predicting customer churn \uace0\uac1d \uc774\ud0c8 \uc608\uce21\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-predicting-customer-churn\" class=\"term-title\">Predicting customer churn (\uace0\uac1d \uc774\ud0c8 \uc608\uce21)<\/a><p class=\"term-description\">\uace0\uac1d \uc774\ud0c8 \uc608\uce21(predicting customer churn)\uc740 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uba38\uc2e0 \ub7ec\ub2dd\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc774\ud0c8 \ub610\ub294 \uc774\ud0c8 \uc704\ud5d8\uc774 \uc788\ub294 \uace0\uac1d\uc744 \ud30c\uc545\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ud589\ub3d9 \ud328\ud134 \ubc0f \uae30\ud0c0 \uc9c0\ud45c\ub97c \ubd84\uc11d\ud558\uc5ec \uace0\uac1d\uc744 \uc720\uc9c0\ud558\uace0 \ucda9\uc131\ub3c4\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc0ac\uc804 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Predictive analytics \uc608\uce21 \uae30\ubc18 \ubd84\uc11d\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-predictive-analytics\" class=\"term-title\">Predictive analytics (\uc608\uce21 \uae30\ubc18 \ubd84\uc11d)<\/a><p class=\"term-description\">\uc608\uce21 \uae30\ubc18 \ubd84\uc11d\uc740 \ud1b5\uacc4 \ubaa8\ub378\uacfc \uba38\uc2e0 \ub7ec\ub2dd\uc744 \uc0ac\uc6a9\ud558\uc5ec \uacfc\uac70 \ub370\uc774\ud130\ub97c \uc870\uc0ac\ud558\uace0 \ubbf8\ub798\uc758 \uacb0\uacfc\ub97c \uc608\uce21\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Predictive analytics in CX CX \uc608\uce21 \uae30\ubc18 \ubd84\uc11d\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-are-predictive-analytics-in-cx\" class=\"term-title\">Predictive analytics in CX (CX \uc608\uce21 \uae30\ubc18 \ubd84\uc11d)<\/a><p class=\"term-description\">\uace0\uac1d \uacbd\ud5d8(CX) \uc608\uce21 \uae30\ubc18 \ubd84\uc11d\uc740 \uacfc\uac70 \ub370\uc774\ud130\uc640 AI \uae30\ubc18 \uba38\uc2e0 \ub7ec\ub2dd \uc54c\uace0\ub9ac\uc998\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \ubbf8\ub798 \ud589\ub3d9, \uc694\uad6c \uc0ac\ud56d, \uacb0\uacfc\ub97c \uc608\uce21\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubd84\uc11d\uc740 \uace0\uac1d \uae30\ubc18 \uc804\uccb4\ub294 \ubb3c\ub860, \uacfc\uac70 \ud589\ub3d9 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc120\uc81c\uc801\uc73c\ub85c \uace0\uac1d\uc758 \uc6b0\ub824\ub97c \ud574\uc18c\ud558\uace0 \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Predictive personalization \uc608\uce21 \uac1c\uc778\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-predictive-personalization\" class=\"term-title\">Predictive personalization (\uc608\uce21 \uac1c\uc778\ud654)<\/a><p class=\"term-description\">\uc608\uce21 \uac1c\uc778\ud654\ub294 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uba38\uc2e0 \ub7ec\ub2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc120\ud638\ub3c4\uc640 \ud589\ub3d9\uc744 \uc608\uce21\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uacbd\ud5d8, \ucd94\ucc9c, \uc81c\uc548\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc740 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac(CJM)\uc758 \ubaa9\ud45c \uc911 \ud558\ub098\uc774\uba70, \uc608\uce21 \uac1c\uc778\ud654\ub294 \uc911\uc694\ud55c CJM \ud234\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Predictive routing \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-predictive-routing\" class=\"term-title\">Predictive routing (\uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305)<\/a><p class=\"term-description\">\uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305\uc740 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc640 \uacfc\uac70 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \uac01 \uace0\uac1d\uc774 \uc9c1\uba74\ud55c \ud2b9\uc815 \ubb38\uc81c \ud574\uacb0\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ub9ac\uc18c\uc2a4\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Proactive customer service \uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-proactive-customer-service\" class=\"term-title\">Proactive customer service (\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4)<\/a><p class=\"term-description\">\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\ub780 \uace0\uac1d\uc758 \ubb38\uc81c\ub098 \uc694\uad6c \uc0ac\ud56d\uc774 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc774\ub97c \uc608\uce21\ud558\uace0 \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\uc9c0 \uc54a\uc544\ub3c4 \uc0ac\uc804\uc5d0 \ud574\uacb0\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc720\uc6a9\ud55c \uc815\ubcf4 \uc804\ub2ec, \uc54c\ub9bc \uc81c\uacf5, \uc0ac\uc804 \ubb38\uccb4 \ud574\uacb0 \ub4f1\uc758 \uc120\uc81c\uc801 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5\uc740 \uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac15\ub825\ud55c \ud234\ub85c\uc11c \ub370\uc774\ud130\ub97c \uad6c\uc131 \ubc0f \ubd84\uc11d\ud558\uc5ec \uace0\uac1d \uc694\uad6c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc608\uce21\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-R\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">R<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Real-time customer engagement \uc2e4\uc2dc\uac04 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-real-time-customer-engagement\" class=\"term-title\">Real-time customer engagement (\uc2e4\uc2dc\uac04 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8)<\/a><p class=\"term-description\">\uc2e4\uc2dc\uac04 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub780 \ub77c\uc774\ube0c \ucc44\ud305, \uc74c\uc131, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1\uc758 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc989\uac01\uc801\uc73c\ub85c \uc778\ud130\ub799\uc158\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc2dc\uae30 \uc801\uc808\ud558\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc751\ub2f5\uacfc \uc81c\uc548\uc744 \uc81c\uacf5\ud558\uc5ec \ubcf4\ub2e4 \uc5ed\ub3d9\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-S\" data-display-count=\"3\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">S<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Self-service AI \uc140\ud504 \uc11c\ube44\uc2a4 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-self-service-ai\" class=\"term-title\">Self-service AI (\uc140\ud504 \uc11c\ube44\uc2a4 AI)<\/a><p class=\"term-description\">\uc140\ud504 \uc11c\ube44\uc2a4 AI \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc6d0 \uc5c6\uc774 \uc2a4\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uac70\ub098 \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Sentiment analysis \uac10\uc815 \ubd84\uc11d\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/sentiment-analysis\" class=\"term-title\">Sentiment analysis (\uac10\uc815 \ubd84\uc11d)<\/a><p class=\"term-description\">\uac10\uc815 \ubd84\uc11d\uc740 \uac10\uc815\uc801 \uc5b4\uc870\ub97c \uc2dd\ubcc4\ud558\uae30 \uc704\ud574 \uc5b8\uc5b4\ub098 \ud14d\uc2a4\ud2b8\ub97c \ubd84\uc11d\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. '\uc624\ud53c\ub2c8\uc5b8 \ub9c8\uc774\ub2dd'\uc774\ub77c\uace0\ub3c4 \ud569\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc778\ud130\ub799\uc158 \uc911\uc5d0 \ub290\ub07c\ub294 \uac10\uc815\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ubcf4\ub294 \uace0\uac1d\uc758 \uc18c\ub9ac(VoC) \ubd84\uc11d\uc758 \uc911\uc694\ud55c \uad6c\uc131 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Speech analytics \uc74c\uc131 \ubd84\uc11d\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/speech-analytics\" class=\"term-title\">Speech analytics (\uc74c\uc131 \ubd84\uc11d)<\/a><p class=\"term-description\">\uc74c\uc131 \ubd84\uc11d\uc740 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18 \uc790\uc5f0\uc5b4 \uc774\ud574(NLU)\ub97c \ud65c\uc6a9\ud574 \uc74c\uc131 \ub179\uc74c\uc774\ub098 \uc2e4\uc2dc\uac04 \uace0\uac1d \ud1b5\ud654\ub97c \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc8fc\uc81c\ub098 \ud575\uc2ec \uad6c\ubb38\uc744 \uc2dd\ubcc4\ud558\uace0, \uace0\uac1d\uc758 \uc758\ub3c4\uc640 \uac10\uc815\uc744 \ud30c\uc545\ud558\uba70, \ucee8\ud0dd\uc13c\ud130\uac00 \uc0c1\ub2f4\uc6d0\uc758 \uc131\uacfc\uc640 \uc778\ubc14\uc6b4\ub4dc \uc0c1\ud638\uc791\uc6a9\uc758 \uc6d0\uc778\uc744 \ud3c9\uac00\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-T\" data-display-count=\"1\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">T<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Touchpoint \uc811\uc810\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-touchpoint\" class=\"term-title\">Touchpoint (\uc811\uc810)<\/a><p class=\"term-description\">\uc811\uc810\uc740 \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc758 \uc628\ub77c\uc778 \ub610\ub294 \uc624\ud504\ub77c\uc778 \uc0c1\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158 \ub610\ub294 \uc811\ucd09 \uc9c0\uc810\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158, \uc774\uba54\uc77c, \uc804\ud654 \ud1b5\ud654, \uc9c1\uc811 \ubc29\ubb38 \ub4f1\uc774 \uc5ec\uae30\uc5d0 \ud574\ub2f9\ud558\uba70, \uc774\ub7ec\ud55c \uc811\uc810\uc740 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \ud615\uc131\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-U\" data-display-count=\"2\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">U<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Unified customer view \uace0\uac1d \ud1b5\ud569 \ubdf0\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-unified-customer-view\" class=\"term-title\">Unified customer view (\uace0\uac1d \ud1b5\ud569 \ubdf0)<\/a><p class=\"term-description\">\uace0\uac1d \ud1b5\ud569 \ubdf0\ub294 \ub2e4\uc591\ud55c \uc778\ud130\ub799\uc158\uacfc \uc811\uc810\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \uac01 \uace0\uac1d\uc758 \uc885\ud569\uc801\uc778 \ub2e8\uc77c \ud504\ub85c\ud544\uc5d0 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \ubcf4\ub2e4 \uc815\ud655\ud558\uac8c \uc774\ud574\ud558\uace0, \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uccd0 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc77c\uad00\ub418\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ud1b5\ud569 \ubcf4\uae30\ub294 \ubaa8\ub4e0 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc804\ub7b5\uc744 \uc2e4\ud589\ud558\uae30 \uc704\ud574 \uc808\ub300\uc801\uc73c\ub85c \ud544\uc694\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"User journey \uc0ac\uc6a9\uc790 \uc5ec\uc815\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-user-journey\" class=\"term-title\">User journey (\uc0ac\uc6a9\uc790 \uc5ec\uc815)<\/a><p class=\"term-description\">\uc0ac\uc6a9\uc790 \uc5ec\uc815\uc740 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc640 \uc0c1\ud638 \uc791\uc6a9\ud558\uba74\uc11c \ud2b9\uc815 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\uc790\uac00 \ucde8\ud558\ub294 \uc77c\ub828\uc758 \uc870\uce58\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uc5ec\uc815\uc744 \ub9e4\ud551\ud558\uba74 \uae30\uc5c5\uc740 \uace0\ucda9 \uc0ac\ud56d\uc744 \ud30c\uc545\ud558\uace0, \uc124\uacc4\ub97c \uac1c\uc120\ud558\uba70, \uace0\uac1d\uc744 \uc704\ud55c \ubcf4\ub2e4 \uc9c1\uad00\uc801\uc774\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-V\" data-display-count=\"3\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">V<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"Voice of the customer (VoC) \uace0\uac1d\uc758 \uc18c\ub9ac\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-voice-of-customer-voc\" class=\"term-title\">Voice of the customer (VoC) (\uace0\uac1d\uc758 \uc18c\ub9ac)<\/a><p class=\"term-description\">\uace0\uac1d\uc758 \uc18c\ub9ac(VoC)\ub780 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300, \uc120\ud638\ub3c4\ub97c \ud30c\uc545\ud558\uae30 \uc704\ud574 \uace0\uac1d \ud53c\ub4dc\ubc31 \ubc0f \uc815\uc11c\ub97c \uc218\uc9d1 \ubc0f \ubd84\uc11d\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. VoC\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc81c\ud488, \uc11c\ube44\uc2a4. \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \ub4f1\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Voice over IP (VoIP) \uc74c\uc131 \uc778\ud130\ub137 \ud504\ub85c\ud1a0\ucf5c (VoIP)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-voip\" class=\"term-title\">Voice over IP (VoIP) (\uc74c\uc131 \uc778\ud130\ub137 \ud504\ub85c\ud1a0\ucf5c (VoIP))<\/a><p class=\"term-description\">VoIP(Voice over IP)\ub294 \uc74c\uc131\uc744 \ub514\uc9c0\ud138 \uc2e0\ud638\ub85c \ubcc0\ud658\ud558\ub294 \uae30\uc220\ub85c, \ucef4\ud4e8\ud130\ub098 VoIP \uc804\ud654\uae30 \ub610\ub294 \uae30\ud0c0 \ub370\uc774\ud130 \uae30\ubc18 \uae30\uae30\uc5d0\uc11c \uc9c1\uc811 \uc804\ud654\ub97c \uac78 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"Voicebot \ubcf4\uc774\uc2a4\ubd07\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-voicebot\" class=\"term-title\">Voicebot (\ubcf4\uc774\uc2a4\ubd07)<\/a><p class=\"term-description\">\ubcf4\uc774\uc2a4\ubd07\uc740 \uc74c\uc131 \uc5b8\uc5b4\ub97c \ud1b5\ud574 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 AI \uae30\ubc18 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-W\" data-display-count=\"2\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">W<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\ub780? - \uc778\uc801 \uc790\uc6d0 \uad00\ub9ac\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-workforce-management\" class=\"term-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\ub780? - \uc778\uc801 \uc790\uc6d0 \uad00\ub9ac<\/a><p class=\"term-description\">\uc778\uc801 \uc790\uc6d0 \uad00\ub9ac\ub294 \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc744 \uc804\ub7b5\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud558\uc5ec \ubaa8\ub4e0 \uc790\uc6d0\uc774 \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uc704\uce58\uc5d0 \uc788\ub3c4\ub85d \ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654\ub780?\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-workforce-optimization\" class=\"term-title\">\uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654\ub780?<\/a><p class=\"term-description\">\uc778\ub825 \ucd5c\uc801\ud654\ub294 \uace0\ub9bd\ub41c \uae30\uc220\uc744 \ud1b5\ud569\ud558\uace0 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc904\uc774\ub294 \ub370 \uc0ac\uc6a9\ub418\ub294 \uc804\ub7b5\uc785\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><div class=\"term-group\" id =\"group-na\" data-display-count=\"15\"><div class=\"term-group-label\"><p class=\"text-28 font-weight-bold\">?<\/p><\/div><div class=\"term-group-list\"><div class=\"term-data\" data-term-value=\"\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-virtual-agent\" class=\"term-title\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a><p class=\"term-description\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ucef4\ud4e8\ud130 \uc0dd\uc131, \uc560\ub2c8\uba54\uc774\uc158, \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \ud1b5\ud574 \uc0dd\uc131\ub41c \uac00\uc0c1 \uce90\ub9ad\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc57\ubd07 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ucee8\ud0dd \uc13c\ud130 \uae30\ub2a5\uc785\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\uace0 \ud68c\uc0ac\uc758 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/experience-orchestration\" class=\"term-title\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/a><p class=\"term-description\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacbd\ud5d8\uc744 \uae30\ubc18\uc73c\ub85c \uae30\uc220\uc744 \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ud504\ub85c\uc138\uc2a4\uc758 \uc77c\ubd80\ub85c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \ub354 \uae4a\uace0 \ucda9\uc2e4\ud55c \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4. \ub610\ud55c \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \uac00\uce58 \uc788\ub294 \ucee8\ud14d\uc2a4\ud2b8\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc0dd\uc131\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc791\ub3d9\ub429\ub2c8\ub2e4. \uac00\uc7a5 \uc601\ud5a5\ub825 \uc788\uace0 \uc120\uc81c\uc801\uc778 \uc870\ucde8\ub97c \ucde8\ud558\ub294 \uc0ac\uc804 \uc758\uc0ac \uacb0\uc815\uc5d0 \uc774\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-customer-journey-optimization\" class=\"term-title\">\uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654<\/a><p class=\"term-description\">\uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc774\ub04c\uac70\ub098 \uc601\ud5a5\uc744 \uc8fc\uae30 \uc704\ud574 \uc5ec\ub7ec \uc811\uc810\uc5d0\uc11c \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc5f0\uacb0\ud558\uace0 \ub9e4\ud551\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \ub9d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ubc31\uc624\ud53c\uc2a4 \uad00\ub9ac\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-back-office-management\" class=\"term-title\">\ubc31\uc624\ud53c\uc2a4 \uad00\ub9ac<\/a><p class=\"term-description\">\ubc31 \uc624\ud53c\uc2a4 \uad00\ub9ac\ub294 \ud68c\uc0ac\uc758 \uc778\uc801 \uc790\uc6d0, \uae30\uc220 \ubc0f \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ub97c \ub9d0\ud569\ub2c8\ub2e4. \ubc31\uc624\ud53c\uc2a4\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ud504\ub860\ud2b8\uc624\ud53c\uc2a4 \ud300\uc744 \ub3d5\uace0 \ubaa9\ud45c \ub2ec\uc131\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ubc31 \uc624\ud53c\uc2a4 \ubd80\uc11c\ub294 \ubcf4\ud1b5 \uace0\uac1d \ub300\uba74 \uc870\uc9c1\uc774\ub098 \ucee8\ud0dd \uc13c\ud130 \uc6b4\uc601\ubcf4\ub2e4 \ud6a8\uc728\uc131\uc774 \ub5a8\uc5b4\uc9d1\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c \uac04\uc758 \uc870\uc815 \ubd80\uc871\uc73c\ub85c \uc778\ud574 \uc5f0\uacb0\uc774 \ub04a\uae34 \uc6cc\ud06c\ub85c\ub4dc, \uc2dc\uc2a4\ud15c \ubc0f \ub9ac\uc18c\uc2f1\uc758 \ub2e8\uc808 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ucd5c\uc801\uc758 \uc6cc\ud06c\ub85c\ub4dc \uad00\ub9ac\uc758 \ubd80\uc7ac\ub294 \uc77c\uacfc \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \ubd84\ub9ac\ub418\uc5b4 \uace0\uac1d\uc774 \ubd88\ud3b8\ud568\uc744 \uacaa\uace0 \uc9c1\uc6d0\uc774 \uc758\uc695\uc744 \uc783\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \ubc31 \uc624\ud53c\uc2a4\ub97c \uc131\uacf5\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \uc870\uc9c1\uc740 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\uc640 \uc804\ubc18\uc801\uc778 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uac00 \uc99d\uac00\ud558\ub294 \uac83\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc0ac\uc124\uad50\ud658\uae30 (PBX)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-private-branch-exchange-pbx\" class=\"term-title\">\uc0ac\uc124\uad50\ud658\uae30 (PBX)<\/a><p class=\"term-description\">PBX(Private Branch Exchange)\ub294 \ud68c\uc0ac \ub0b4\uc5d0\uc11c \uc0ac\uc6a9\ub418\ub294 \uc0ac\uc124 \uc804\ud654 \ub124\ud2b8\uc6cc\ud06c\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 VoIP, ISDN \ub610\ub294 \uc544\ub0a0\ub85c\uadf8\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \ud1b5\uc2e0 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub0b4\ubd80(\uc0ac\ub0b4) \ubc0f \uc678\ubd80(\uc0ac\uc678)\uc5d0\uc11c \ud1b5\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-agent-copilot\" class=\"term-title\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/a><p class=\"term-description\">\uc0c1\ub2f4\uc6d0 \ucf54\ud30c\uc77c\ub7ff\uc740 \uc2e4\uc2dc\uac04 \uc815\ubcf4, \uc81c\uc548 \ubc0f \uc790\ub3d9\ud654\ub41c \uc791\uc5c5\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub0b4\uc758 AI \uae30\ubc18 \uae30\ub2a5\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ucffc\ub9ac\ub97c \uc774\ud574\ud558\uace0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ucd5c\uc0c1\uc758 \uc751\ub2f5, \uc9c0\uc2dd \ubb38\uc11c \ub610\ub294 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc548\ub0b4\ud568\uc73c\ub85c\uc368 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc544\uc6c3\ubc14\uc6b4\ub4dc IVR\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-outbound-ivr\" class=\"term-title\">\uc544\uc6c3\ubc14\uc6b4\ub4dc IVR<\/a><p class=\"term-description\">\uc544\uc6c3\ubc14\uc6b4\ub4dc IVR\uc740 \uace0\uac1d\uc5d0\uac8c \uc801\uadf9\uc801\uc73c\ub85c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ubc30\ud3ec\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\ub294 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc608\uce21 \ub2e4\uc774\uc5bc\ub9c1\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-predictive-dialing\" class=\"term-title\">\uc608\uce21 \ub2e4\uc774\uc5bc\ub9c1<\/a><p class=\"term-description\">\uc608\uce21 \ub2e4\uc774\uc5bc\ub9c1\uc740 \uc0c1\ub2f4\uc0ac\ub97c \ud1b5\ud558\uc9c0 \uc54a\uace0 \uc5ec\ub7ec \uc790\ub3d9 \ubc1c\uc2e0 \uc804\ud654\ub97c \uac70\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc751\ub2f5\ud55c \ud1b5\ud654\ub294 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc804\ub2ec\ub429\ub2c8\ub2e4. \ucef4\ud4e8\ud130\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \uc54c\uace0\ub9ac\uc998\uc744 \uae30\ubc18\uc73c\ub85c \uc804\ud654 \uac78\uae30 \uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-omnichannel-customer-experience\" class=\"term-title\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a><p class=\"term-description\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc740 \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ub418\ub294 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uac1c\ubcc4 \uace0\uac1d \uc811\uc810\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uace0\uac1d\uc774 \ud55c \ucc44\ub110\uc5d0\uc11c \uc911\ub2e8\ub418\uc5c8\ub358 \uc778\ud130\ub799\uc158\uc744 \uadf8 \ubd80\ubd84\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud558\uc5ec \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uacbd\ud5d8\uc744 \uc774\uc5b4\ub098\uac00\uac8c \ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc724\ub9ac\uc801 AI\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ethical-ai\" class=\"term-title\">\uc724\ub9ac\uc801 AI<\/a><p class=\"term-description\">\uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \ub3c4\ub355\uc801\uc73c\ub85c \ucc45\uc784 \uc788\uac8c \uc124\uacc4, \uac1c\ubc1c, \ubc30\ud3ec\ud558\uc5ec \uc724\ub9ac\uc801 \uac00\uce58\ub97c \uc900\uc218\ud558\ub294 \uc2e4\ucc9c\uc785\ub2c8\ub2e4. \uc724\ub9ac\uc801\uc778 AI\ub294 AI\uc758 \ubaa9\uc801\uc744 \uba85\ud655\ud788 \ud558\uc5ec \ub370\uc774\ud130 \ud45c\uc900\uc744 \uc9c0\ud0a4\uace0 \ud3b8\ud5a5\uc744 \ud574\uacb0\ud558\ub294 \uc5c4\uaca9\ud55c \uc9c0\uce68\uc744 \ub530\ub77c\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uace0 \uc9c0\uc801 \uc7ac\uc0b0\uc744 \uc9c0\ud0a4\ub294 \ud504\ub77c\uc774\ubc84\uc2dc \uc124\uacc4 \uc6d0\uce59\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc124\uba85 \uac00\ub2a5\uc131\uacfc \ud22c\uba85\uc131\uc740 \uc54c\uace0\ub9ac\uc998\uc774 \uc5b4\ub5bb\uac8c \uc801\uc6a9\ub418\ub294\uc9c0\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec, \uc6b4\uc601 \uc601\ud5a5\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ub3d5\uace0 \uacb0\uacfc\uc5d0 \ub300\ud55c \ud1b5\uc81c\ub825\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uac8c \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc790\ub3d9 \ub2e4\uc774\uc5bc\ub7ec\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-an-auto-dialer\" class=\"term-title\">\uc790\ub3d9 \ub2e4\uc774\uc5bc\ub7ec<\/a><p class=\"term-description\"> \uc790\ub3d9 \ub2e4\uc774\uc5bc\ub7ec\ub294 \uace0\uac1d \uc804\ud654\ubc88\ud638\uc5d0 \uc790\ub3d9\uc73c\ub85c \uc804\ud654\ub97c \uac78\uc5b4 \uc911\uc694\ud55c \uc815\ubcf4\ub97c \uc790\ub3d9 \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud574 \uc804\ub2ec\ud558\uac70\ub098 \uc804\ud654\ub97c \ubc1b\uc740 \ud6c4 \uace0\uac1d\uc744 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ud574 \uc8fc\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucf5c \uc13c\ud130 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc790\ub3d9\ubc88\ud638\uc2dd\ubcc4 (ANI)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-ani\" class=\"term-title\">\uc790\ub3d9\ubc88\ud638\uc2dd\ubcc4 (ANI)<\/a><p class=\"term-description\">Automatic number identification. A series of numbers associated with a call. These numbers identify the phone number of the caller. Sometimes referred to as a \u201ccaller ID.\u201d<\/p><\/div><div class=\"term-data\" data-term-value=\"\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-natural-language-processing\" class=\"term-title\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/a><p class=\"term-description\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\ub294 \ucef4\ud4e8\ud130\uac00 \uc778\uac04\uc758 \uc5b8\uc5b4\ub97c \uc774\ud574\ud558\uace0, \ud574\uc11d\ud558\uba70 \uc0dd\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc778\uacf5\uc9c0\ub2a5\uc758 \ud55c \ubd84\uc57c\uc785\ub2c8\ub2e4. NLP\ub294 \uc5b8\uc5b4\ub97c \uc791\uc740 \ub2e8\uc704\ub85c \ub098\ub204\uace0, \ubb38\ubc95\uacfc \uc758\ubbf8\ub97c \ubd84\uc11d\ud558\uba70, \ubb38\ub9e5\uc744 \uc774\ud574\ud558\ub294 \uacfc\uc815\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ucee8\ud0dd\uc13c\ud130\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-contact-center\" class=\"term-title\">\ucee8\ud0dd\uc13c\ud130<\/a><p class=\"term-description\">\ucee8\ud0dd \uc13c\ud130\ub294 \ud604\ub300\ud654 \ubc0f \uace0\ub3c4\ud654\ub41c \ucf5c \uc13c\ud130\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc740 \uc774\uba54\uc77c\uc744 \ud1b5\ud574 \ud68c\uc0ac\uc5d0 \uc5f0\ub77d\ud558\uac70\ub098 \ud68c\uc0ac \uc6f9 \uc0ac\uc774\ud2b8\uc5d0\uc11c \uc0c1\ub2f4\uc6d0\uacfc \ucc44\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"term-data\" data-term-value=\"\ud2b8\ub801\ud06c(Trunk)\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-trunk\" class=\"term-title\">\ud2b8\ub801\ud06c(Trunk)<\/a><p class=\"term-description\">\ud2b8\ub801\ud06c\ub294 \uc5ec\ub7ec \uc2e0\ud638\ub97c \ub3d9\uc2dc\uc5d0 \uc804\uc1a1\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub41c \ud1b5\uc2e0 \ub77c\uc778 \ub610\ub294 \ubb3c\ub9ac\uc801 \uc5f0\uacb0\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><div class=\"mobile-home back-to-top\"><a href=\"#\" class=\"home-btn\">Back to top<\/a><\/div><\/div><\/div><\/div><style type='text\/css'>\r .floating-nav-container.sticky{ padding-top: 1rem !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;breadcrumb-section&#8221; css=&#8221;.vc_custom_1664759458579{padding-top: 1.5rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text] Home \uc6a9\uc5b4\uc9d1 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1664782182074{padding-bottom: 0px !important;}&#8221; el_class=&#8221;heading-section&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text] \ucee8\ud0dd\uc13c\ud130 \uc815\uc758 &nbsp; \ucee8\ud0dd\uc13c\ud130, \ucf5c\uc13c\ud130 \ubc0f \uace0\uac1d \uacbd\ud5d8 \uc6a9\uc5b4\uc9d1 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-509977","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/509977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=509977"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/509977\/revisions"}],"predecessor-version":[{"id":582608,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/509977\/revisions\/582608"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=509977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}