{"id":462605,"date":"2023-01-05T23:04:35","date_gmt":"2023-01-06T07:04:35","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=462605"},"modified":"2023-10-12T22:11:30","modified_gmt":"2023-10-13T05:11:30","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/customer-care","title":{"rendered":"\uace0\uac1d \uc9c0\uc6d0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-light-blue&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1625849739990{padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/Support-BG.svg?id=347896) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-swb\">GENESYS<br \/>\n\uace0\uac1d \uc9c0\uc6d0<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;347303&#8243; el_class=&#8221;align-self-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-padding=\"no-bottom\" data-column=\"grid-3x3\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uac00\ub3d9 \uc2dc\uac04 \uadf9\ub300\ud654 \ubc0f \ucee8\ud0dd\uc13c\ud130 \ud22c\uc790 \uac00\uce58 \uc2e4\ud604<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/lock-and-key.svg\"  alt=\"Predictive routing using data\" \/><\/div><div class=\"box-content\"><p>\ubaa8\ub4e0 Genesys \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\uadf8\ub808\uc774\ub4dc \ubc0f \uc5c5\ub370\uc774\ud2b8 \ucd9c\uc2dc\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"80\" height=\"77\" src=\"https:\/\/www.genesys.com\/media\/5ca2d842-graph-line-2.svg\"  alt=\"Graph line 2\" \/><\/div><div class=\"box-content\"><p>\uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \uac74\ub2f9 \ube44\uc6a9 \uc808\uac10<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"32\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/interactive-touchpoint.svg\"  alt=\"Interactive touchpoint\" \/><\/div><div class=\"box-content\"><p>\uace0\uae09 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc2e4\uc2b5 \uc9c0\uc2dd\uacfc \uc9c0\uc18d\uc801\uc778 \ud1b5\ucc30\ub825 \ud655\ubcf4<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-sub_title has-cta has-bgcolor has-imagebg\" data-swidth=\"contain\" data-cta-type=\"cta-a\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/CTA-Orange-Panel-BG.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>MySupport \ub85c\uadf8\uc778<\/h3><h4>Genesys \uace0\uac1d \uc9c0\uc6d0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud3ec\ud138<\/h4><div class=\"cta-btn\"><a href=\"https:\/\/genesys.my.site.com\/customercare\/GenesysCommunityLogin\" target=\"_blank\" rel=\"noopener\">\ub85c\uadf8\uc778\ud558\uae30<\/a><\/div><\/div><\/div><style type='text\/css'>\r .section-cta {background-size: cover}\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue h4-color-blue&#8221;]<div class=\"section-grid has-title has-imagebg\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgimg=\"https:\/\/www.genesys.com\/media\/Protect-Investmetn-BG.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uc5f0\uc911\ubb34\ud734 \uae00\ub85c\ubc8c \uc9c0\uc6d0\uc73c\ub85c \ud22c\uc790 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"42\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/network-icon.svg\"  alt=\"Network icon\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Genesys \uc9c0\uc2dd \ub124\ud2b8\uc6cc\ud06c\ub97c \ud1b5\ud574 \uc0c1\uc2dc \uc81c\uacf5\ub418\ub294 \uc804\ubb38\uac00 \uc870\uc5b8<\/h4><p><a href=\"https:\/\/orchestrators.genesys.com\">Genesys \uc9c0\uc2dd \ub124\ud2b8\uc6cc\ud06c<\/a>\ub97c \ud1b5\ud574 \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \uace0\uac1d \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc744 \uac80\uc0c9\ud558\uace0, \uae30\uc220 \ud29c\ud1a0\ub9ac\uc5bc \ube44\ub514\uc624\ub97c \uc2dc\uccad\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ud488 \uae30\ub2a5\uc5d0 \ub300\ud55c \ub9ac\uc18c\uc2a4, \ub3c4\uad6c \ubc0f \uc804\ubb38\uac00\uc758 \uc870\uc5b8, \uc911\ub2e8 \uc704\ud5d8\uc744 \uc644\ud654\ud558\uace0 \ud50c\ub7ab\ud3fc \uc131\ub2a5\uc744 \ubc1c\uc804\uc2dc\ud0a4\ub294 \ubc29\ubc95 \ub4f1 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ud2f0 \uc0ac\uc774\ud2b8\uc5d0\uc11c Genesys \uace0\uac1d \uad00\ub9ac \uc804\ubb38\uac00\uc640 \ud611\ub825\ud558\uc5ec \ud300\uc758 \uae30\uc220\uacfc \uc790\uae09\uc790\uc871 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"45\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/insurance.svg\"  alt=\"Contact center security compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Genesys \uace0\uac1d \uc9c0\uc6d0 \ub3c4\uad6c\ub85c \uc11c\ube44\uc2a4 \uc0ac\uace0 \uc608\uce21 \ubc0f \uc608\ubc29<\/h4><p>\uc798 \uc6b4\uc601\ub418\ub294 \uae30\uc5c5\ub3c4 \ubaa8\ub4e0 \ubb38\uc81c\ub97c \uc608\uce21\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uac00\uc6a9\uc131 \ubb38\uc81c\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uae30 \uc804\uc5d0 Genesys \ubaa8\ub2c8\ud130\ub9c1 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uace0 \ud574\uacb0\ud558\uc2ed\uc2dc\uc624. \uc7a0\uc7ac\uc801\uc73c\ub85c \uc2ec\uac01\ud55c \ubb38\uc81c\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \uc2e0\uc18d\ud558\uac8c \ucc3e\uace0 \uc9c0\uc6d0 \uc0ac\ub840\uc5d0 \ub300\ud55c \ub354 \ub098\uc740 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud558\uba70 \ud658\uacbd\uc758 \uc0c1\ud0dc\ub97c \uac10\ub3c5\ud569\ub2c8\ub2e4. Genesys \uace0\uac1d \uad00\ub9ac \ub3c4\uad6c \ubc0f \uc804\ubb38 \uc9c0\uc2dd\uc744 \ud1b5\ud574 \uc548\uc815\uc131\uc744 \uc704\ud574 \ud658\uacbd\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc870\uc815\ud558\uc2ed\uc2dc\uc624.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ud2f0\uc5b4\uc5d0 \uc0c1\uad00\uc5c6\ub294 \uc9c0\uc6d0 \ubaa8\ub378\ub85c \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0<\/h4><p>\ubbf8\uc158 \ud06c\ub9ac\ud2f0\uceec \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 1\ubd84 1\ucd08\uac00 \uc911\uc694\ud569\ub2c8\ub2e4. \ub2f9\uc0ac\uc758 tier-less (\ud2f0\uc5b4\ub9ac\uc2a4) \uc9c0\uc6d0 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc801\uc2dc\uc5d0 \uc801\ud569\ud55c \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\ub77d\ud558\uc5ec \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc9c4\ub2e8 \ub3c4\uad6c \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \ud568\uaed8 \ud611\ub825\uc801\uc778 \ubb38\uc81c \ud574\uacb0 \ubc29\uc2dd\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubb38\uc81c \ud574\uacb0 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uba74 \uace0\uac1d\uc5d0\uac8c \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;stsection-grid-links&#8221;][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-lgray\" data-shadow=\"shadow\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\ub354 \uc54c\uc544\ubcf4\uae30<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/star.svg\"  alt=\"All in one contact center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/ko-kr\/customer-experience\" target=\"\" rel=\"\">\uace0\uac1d \uc131\uacf5<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"37\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/document-1.svg\"  alt=\"Document\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/customer-experience\/customer-success\/subscribe\" target=\"\" rel=\"\">\uad6c\ub3c5 \ud50c\ub79c<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/process-person-1.svg\"  alt=\"Process person\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/ko-kr\/professional-services\" target=\"\" rel=\"\">\ud504\ub85c\ud398\uc154\ub110 \uc11c\ube44\uc2a4<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"29\" src=\"https:\/\/www.genesys.com\/media\/education-Icon.svg\"  alt=\"Enhance your contact center agent skills\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/customer-experience\/customer-success\/genesys-university\" target=\"\" rel=\"\">Beyond \ud559\uc2b5 \uc11c\ube44\uc2a4<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/handshake.svg\"  alt=\"Partner network\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/customer-experience\/customer-success\/customer-advocacy\" target=\"\" rel=\"\">\uace0\uac1d Advocacy<\/a><\/h4><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-light-blue&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1625849739990{padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/Support-BG.svg?id=347896) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] GENESYS \uace0\uac1d \uc9c0\uc6d0 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;347303&#8243; el_class=&#8221;align-self-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue h4-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;stsection-grid-links&#8221;][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":952,"featured_media":11201,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-462605","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/952"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=462605"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462605\/revisions"}],"predecessor-version":[{"id":495301,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462605\/revisions\/495301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/11201"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=462605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}