{"id":462263,"date":"2021-06-01T09:38:28","date_gmt":"2021-06-01T16:38:28","guid":{"rendered":"https:\/\/www.genesys.com\/%eb%b9%84%ec%a6%88%eb%8b%88%ec%8a%a4-%ed%94%84%eb%a1%9c%ec%84%b8%ec%8a%a4-%ec%95%84%ec%9b%83%ec%86%8c%ec%8b%b1bpo"},"modified":"2025-12-04T18:16:56","modified_gmt":"2025-12-05T02:16:56","slug":"business-process-outsourcing","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/solutions\/business-process-outsourcing","title":{"rendered":"\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1 (BPO)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1726100781974{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc704\ud574 \uc544\uc6c3\uc18c\uc2f1 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container   vc_custom_1764900859867\"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"https:\/\/genesys.my.site.com\/GenesysPartner\/partnerNewUserRegistration?pageType=as\" target=\"_blank\" rel=\"noopener\">\ud30c\ud2b8\ub108 \uc2e0\uccad\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;536668&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc5c5\uacc4 \ucd5c\ucd08\uc758 \ud601\uc2e0 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ucd5c\uc0c1\uc758 BPO \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>\ud601\uc2e0\uc740 \uc624\ub298\ub0a0 BPO \uc5c5\uccb4\uc5d0 \uc5ec\uc804\ud788 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. AI\uc758 \uae09\uc18d\ud55c \ubd80\uc0c1\uc740 \uc774 \ud544\uc694\uc131\uc744 \ub354\uc6b1 \ubd80\uac01\uc2dc\ud0a4\uba70, BPO \uae30\uc5c5\ub4e4\uc774 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \ubbfc\ucca9\uc131\uc744 \ub192\uc774\uba70 \uc0c8\ub85c\uc6b4 \uc11c\ube44\uc2a4\ub97c \uc190\uc27d\uac8c \ud655\uc7a5\ud558\ub3c4\ub85d \uc694\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub97c\u00a0\ud1b5\ud574 \uace0\uac1d\uc758 \ub514\uc9c0\ud138 \uc804\ud658\uacfc AI \ub3c4\uc785\uc744 \uac00\uc18d\ud654\ud558\ub294 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud558\uc138\uc694. \uacb0\uacfc \uc911\uc2ec\uc758 \uc194\ub8e8\uc158\uc73c\ub85c \uc6d0\ud65c\ud558\uac8c \ud655\uc7a5\ub418\uba70, \ud655\uc7a5 \uac00\ub2a5\ud55c \uace0\uac1d \uacbd\ud5d8\uc758 \uae30\uc900\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/IBQGmdxkaWQ?si=ZPlAcJSopMXdXlx_\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Unisys2.jpg\" alt=\"Unisys2\" width=\"1066\" height=\"615\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\uc9c4\uc815\ud55c AI \uae30\ubc18 \uacbd\ud5d8\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uc744 \ud5a5\uc0c1\ud558\uc138\uc694.<\/h3>\n<p style=\"text-align: center;\">\ud601\uc2e0\uc801\uc778 CX \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \uadc0\uc0ac\uc758 \uace0\uac1d \uc5ec\uc815\uc744 \uace0\ub3c4\ud654\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<br \/>\nBPO \ud1b5\ud569 \ub3c4\uad6c\ub85c \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud574 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \uc0c1\ud638 \uc791\uc6a9\uc744 \uad6c\ud604\ud558\uace0, \ub9de\ucda4\ud615\uc774\uba70 \uc6d0\ud65c\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ub418\ub294 AI \uae30\ub2a5\uc744 \ud1b5\ud574 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uc138\uc694<\/h3>\n<p>\ub300\ub7c9 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud574 \uc0c1\ub2f4\uc0ac \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uc601\ud5a5\ub825 \uc788\uace0 \uac1c\uc778\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694. \uc720\uc5f0\ud55c \ud398\uc774-\uace0(Pay as you go) \ubaa8\ub378\ub85c \ubcc0\ub3d9\ud558\ub294 \uc218\uc694\uc5d0 \ub9de\ucdb0 \uc6b4\uc601 \uaddc\ubaa8\ub97c \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ub300\uaddc\ubaa8 \uc11c\ube44\uc2a4 \ud488\uc9c8 \ud5a5\uc0c1<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud55c \ub3c4\uad6c\ub97c \ubc14\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc790\ub3d9 \uc694\uc57d \ubc0f \ucd5c\uc801\uc758 \ucc28\uc120 \uc870\uce58(NBA) \uae30\ub2a5\uc744 \uc7a5\ucc29\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \ub2a5\ub3d9\uc801 \uac1c\uc785\uc744 \ub3c4\uc2b5\ub2c8\ub2e4 \uc0c1\ud638\uc791\uc6a9 \ud488\uc9c8\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc11c\ube44\uc2a4 \uae30\uc900\uc744 \uafb8\uc900\ud788 \ub192\uc774\uc138\uc694. <\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">CX \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ud601\uc2e0<\/h3>\n<p>\uae30\uc220 \ud22c\uc790 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uc5ec \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694. \ucee8\ud0dd\uc13c\ud130\ub97c \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \uc5f0\ub3d9\ud569\ub2c8\ub2e4. \uc624\ud508 API\uc640 \ud1b5\ud569\uc744 \ud65c\uc6a9\ud558\uc5ec \uc2dc\uc7a5 \uc9c4\ucd9c \uc804\ub7b5\uc744 \uac00\uc18d\ud654\ud558\uace0, \ub354 \ube60\ub974\uac8c \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc790\uc2e0\uac10 \uc788\uac8c \ud655\uc7a5\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">\uc131\uc7a5\uc740 \uc131\uacf5\uc758 \uc5f4\uc1e0\uc785\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ubc0f CX \uc544\uc6c3\uc18c\uc2f1 \uc5c5\uccb4\ub294 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \uc6d0\ud65c\ud55c \ubbfc\ucca9\ud55c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. Genesys \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uc778\ud504\ub77c\ub97c \ud1b5\ud574 \ubcc0\ub3d9\ud558\ub294 \uc218\uc694\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud558\uace0, \uc0c8 \uace0\uac1d\uc744 \uc190\uc27d\uac8c \uc720\uce58\ud558\uba70, \ub9c9\ub300\ud55c \ud22c\uc790 \uc5c6\uc774 \ud300\uc744 \uc804\ub7b5\uc801\uc73c\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uc218\uae30 \ud63c\uc7a1 \uad00\ub9ac\ub4e0 \uc2e0\uaddc \uc2dc\uc7a5 \uae30\ud68c \ud0d0\uc0c9\uc774\ub4e0, \ub2f9\uc0ac\ub294 \ub3d9\ubc18\uc790\ub85c\uc11c \uadc0\uc0ac\uc5d0 \ud544\uc694\ud55c \uc720\uc5f0\uc131\uacfc \uc2e0\ub8b0\uc131\uc744 \uac16\ucd94\uace0 \ub354 \ud070 \ud655\uc2e0\uc744 \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc548\uc815\uc801\uc778 \uc9c0\uc6d0\uacfc \uac00\ub3d9 \uc2dc\uac04 \ubcf4\uc7a5<\/h3>\n<p>\uace0\uac1d\uc740 \uc9c0\uc18d\uc801\uc778 \uac00\uc6a9\uc131\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. 24\/7 \uace0\uac1d \uc11c\ube44\uc2a4, \uace0\uae09 \ubb38\uc81c \ud574\uacb0, \ud3ec\uad04\uc801\uc778 \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA)\uc744 \ud1b5\ud574 \uc548\uc815\uc801\uc778 \uc811\uadfc\uc131\uc744 \ubcf4\uc7a5\ud558\uc138\uc694.<\/p>\n<p>\uc624\ud1a0 \uc2a4\ucf00\uc77c\ub9c1\uc774 \uac00\ub2a5\ud55c \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub294 \ub192\uc740 \uc791\uc5c5 \ubd80\ud558\ub098 \ubc14\uc05c \uc2dc\uc98c, \uadf8\ub9ac\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc5d0\ub3c4 \uc6d0\ud65c\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4. \uc9c4\uc815\uc73c\ub85c \uc911\uc694\ud55c \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc9d1\uc911\ud558\uace0 \ud53c\ud06c \ud0c0\uc784\uc5d0\ub3c4 \uc6d0\ud65c\ud55c \uc6b4\uc601\uc744 \uc720\uc9c0\ud574 \ubcf4\uc138\uc694. \uc774 \ubaa8\ub4e0 \uac83\uc740 \ucd5c\ub300 \uac00\uc6a9\uc131\uacfc \uc548\uc815\uc131\uc744 \ubcf4\uc7a5\ud558\ub294 100% \ud06c\ub808\ub514\ud2b8 \ubcf4\uc7a5\uc73c\ub85c \ub4b7\ubc1b\uce68\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubcf4\uc548, \uaddc\uc815 \uc900\uc218 \ubc0f \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4\ubcf4\ud638<\/h3>\n<p>\ucd5c\uace0 \uc218\uc900\uc758 \ubcf4\uc548\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc740 \uadc0\uc0ac\uc758 BPO\uac00 \uae00\ub85c\ubc8c \uaddc\uc81c \uae30\uc900\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\ub294 \ud575\uc2ec \ubaa9\ud45c\uc774\uba70, \uc774\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 Genesys\ub294 \ub2e4\uc911 \ubcf4\uc548 \uba54\ucee4\ub2c8\uc998\uacfc GDPR \ub300\uc751 \uc870\uce58\ub85c \uad6c\uc131\ub41c \uc2ec\uce35 \ubc29\uc5b4 \uc804\ub7b5\uc744 \ucc44\ud0dd\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc678\ubd80 \uce68\ud22c \ud14c\uc2a4\ud2b8, \uacf5\uaca9 \ubc29\uc5b4 \uc790\ub3d9\ud654 \ubc0f TLS\/AES-256 \uc554\ud638\ud654\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uc6b4\uc601\uc5d0\uc11c \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uace0, \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ud55c\ud3b8 \uac1c\uc778\uc815\ubcf4\ubcf4\ud638\uc640 \ubcf4\uc548\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uccab\ub0a0\ubd80\ud130 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ud30c\uc545\ud574 \uae30\ub300\ub97c \ub118\uc5b4\uc12d\ub2c8\ub2e4.<\/h3>\n<p>\uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \uad00\ub9ac\uc790\uac00 \uc74c\uc131, \ub514\uc9c0\ud138, \uc18c\uc15c \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \ud3ec\uad04\uc801\uc73c\ub85c \uc774\ud574\ud558\uace0, \uc2e4\uc2dc\uac04 \uc74c\uc131, \ud14d\uc2a4\ud2b8, \uac10\uc815 \ubd84\uc11d\uc73c\ub85c \uace0\uac1d \uc694\uad6c\ub97c \ud30c\uc545\ud574 \uc120\ud638 \ucc44\ub110\uc5d0\uc11c \uc9c4\uc815\uc73c\ub85c \uacf5\uac10\ud558\ub294 \uc120\uc81c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc218\ub3d9 \uc2a4\ucf00\uc904\ub9c1\uc744 AI \uae30\ubc18 \uc608\uce21\uc73c\ub85c \uc804\ud658\ud574 \ub2e8\uae30\uc640 \uc7a5\uae30\uc758 \uacc4\ud68d\uc744 \uc815\ud655\ud788 \uc138\uc6b0\uace0, \ud328\ud134\uacfc \ud2b8\ub80c\ub4dc\ub97c \ubd84\uc11d\ud574 \uc790\uc6d0\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ubc30\uce58\ud558\uba70 \uc218\uc694 \uae09\uc99d\uc744 \uc608\uce21\ud569\ub2c8\ub2e4. \ud56d\uc0c1 \uc801\uc2dc\uc5d0 \uc9c0\uc6d0\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \uc9d1\uc911\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud5a5\uc0c1\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc73c\ub85c \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\uc138\uc694<\/h3>\n<p>\ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uace0 \uadf8\ub4e4\uc758 \uc131\uacf5\uc744 \uc8fc\ub3c4\ud558\ub294 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\uc138\uc694. AI \uae30\ubc18 \ud3c9\uac00\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c1\uc6d0 \uc131\uacfc \ud328\ud134\uacfc \uc9c0\uc2dd \uaca9\ucc28\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\uc138\uc694.<\/p>\n<p>\ub9de\ucda4\ud615 \ud559\uc2b5 \uacbd\ub85c\uc640 \uac8c\uc784\ud654\ub97c \ud1b5\ud574 \uc9c0\uc18d\uc801\uc778 \uc131\uc7a5\uc744 \uc8fc\ub3c4\ud558\uc138\uc694. \uc9c1\uc6d0\ub4e4\uc774 e\ub7ec\ub2dd \uacfc\uc81c, \ucf54\uce6d \uc138\uc158 \ubc0f \uc131\uacfc \uc9c0\ud45c\uc5d0 \ub300\ud55c \uc9c4\ud589 \uc0c1\ud669\uc744 \uc27d\uac8c \ucd94\uc801\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc138\uc694. \ubaa9\uc801\uc758\uc2dd\uacfc \ub192\uc740 \uc815\ucc29\ub960, \ud0c1\uc6d4\ud55c \uc131\uacfc\ub97c \uc5f0\uacb0\ud558\ub294 \uc9c0\uc9c0\uc801\uc778 \uae30\uc5c5 \ubb38\ud654\ub97c \ub9cc\ub4e4\uc5b4 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/en-sg\/resources\/ai-bpo-of-the-future\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail-AI-BPO-of-th-1.jpg\" alt=\"Transforming BPOs in an AI world\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><h3>AI BPO of the Future<\/h3>\n<h5>AI \uc2dc\ub300\uc758 BPO \ud601\uc2e0 (\uc601\ubb38)<\/h5>\n<p>AI\uac00 \ucee8\ud0dd\uc13c\ud130 \ubd84\uc57c\ub97c \uc5b4\ub5bb\uac8c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \ud6a8\uc728\uc131 \ud5a5\uc0c1, \ube44\uc6a9 \uc808\uac10, \ud601\uc2e0 \uc8fc\ub3c4\uc5d0 \uc911\uc810\uc744 \ub450\uace0, AI \uae30\ubc18 \uae30\uc5c5\uc73c\ub85c\uc758 \ub85c\ub4dc\ub9f5\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\ubc31\uc11c \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail   \" href=\"\/en-sg\/customer-stories\/probe-group\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"880\" height=\"440\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/probe-cx-white-bg-thumb.png\" alt=\"probe-cx-white-bg-thumb\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">\u201cGenesys Cloud\ub294 \uc6b0\ub9ac\uc5d0\uac8c \ud070 \ub3c4\uc6c0\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc\uc740 \ub9e4\ub144 \uac1c\uc120\ub418\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uae30\uc220\uc758 \ubc1c\uc804\uc774 \ubc14\ub85c \uc774\ub7ec\ud55c \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 Genesys\uc640 \ub9e4\uc6b0 \uc131\uacfc\uc801\uc778 \ud30c\ud2b8\ub108\uc2ed\uc744 \uc720\uc9c0\ud558\uace0 \uc788\uc73c\uba70, \uc774 \uad00\uacc4\uac00 \ud5a5\ud6c4\uc5d0\ub3c4 \uc9c0\uc18d\uc801\uc73c\ub85c \uac15\ud654\ub420 \uac83\uc784\uc744 \ud655\uc2e0\ud569\ub2c8\ub2e4.&#8221;<\/p>\n<p>\u2014 Rohan Khanna, Probe \uadf8\ub8f9 GM \uae30\uc220, \ud601\uc2e0 \ubc0f \ud504\ub85c\uc81d\ud2b8<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail   \" href=\"\/en-sg\/customer-stories\/hexaware\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"880\" height=\"440\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/hexaware-white-bg-thumb.png\" alt=\"hexaware-white-bg-thumb\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">&#8220;\uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc778 Genesys Cloud\ub294 \uac04\ud3b8\ud55c \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \uad50\uc721 \ud6a8\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc5c8\uace0, \uadf8 \uacb0\uacfc \uc11c\ube44\uc2a4 \uc218\uc900\uc774 7~9% \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. &#8220;<\/p>\n<p>\u2014 \uce7c\ud398\uc2dc \uac04\ub514 (Kalpesh Gandhi), \ud5e5\uc0ac\uc6e8\uc5b4 (Hexaware) VP OCX \uc11c\ube44\uc2a4 \uc81c\uacf5<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail   \" href=\"\/en-sg\/customer-stories\/maximus\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"880\" height=\"440\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/maximus-white-bg-thumb.png\" alt=\"maximus-white-bg-thumb\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">&#8220;BPO \uc5c5\uccb4\ub85c\uc11c \uc6b0\ub9ac\ub294 \uc608\uc0b0\uacfc \uae30\ud55c\uc744 \uc900\uc218\ud558\uba70, \ud074\ub77c\uc774\uc5b8\ud2b8\uc758 \ucd5c\uc885 \uace0\uac1d\uc5d0\uac8c \uafb8\uc900\ud55c \uc6b0\uc218\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. Genesys\ub294 \uc6b0\ub9ac\uc5d0\uac8c \uadf8 \ud655\uc2e4\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u201d<\/p>\n<p>\u2014 \uc548\uc824\ub77c \ucf54\ubc14\uce58 (Angela Kovach), \ud074\ub77c\uc6b0\ub4dc \uae30\uc220 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5, Maximus<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ud1b5\ud569\ub418\uace0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h3>\n<p style=\"text-align: center;\">\uc6d0\ud65c\ud558\uace0 \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc740 \ubcf4\uc548\uacfc \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4 \uc81c\uacf5 \uac04\uc758 \uade0\ud615\uc744 \uc720\uc9c0\ud558\ub294 \uc804\ub7b5\uc801 \uacfc\uc81c\uc785\ub2c8\ub2e4. API \uc6b0\uc120 \uc544\ud0a4\ud14d\ucc98\ub97c \uac16\ucd98 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc5d0 \ud22c\uc790\ud568\uc73c\ub85c\uc368, BPO\uc758 \ud544\uc694\uc5d0 \ub530\ub978 \uc758\ub3c4\ub41c \ud655\uc7a5\uc758 \uccab\uac78\uc74c\uc744 \ub0b4\ub51b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/call-center-software\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uc18c\ud1b5\uc744 \ub2e8\uc21c\ud654\ud558\uace0 \ud55c\uacf3\uc5d0\uc11c \ubaa8\ub4e0 \uac83\uc744 \uad00\ub9ac\ud558\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/agent-copilot\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc5d0\uc774\uc804\ud2b8 \ucf54\ud30c\uc77c\ub7ff<\/h3>\n<p>\uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc73c\ub85c \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc5ec \uc0c1\ud638\uc791\uc6a9\uc758 \ud6a8\uc728\uc131\uacfc \ud488\uc9c8\uc744 \ub192\uc774\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/integrations-apps\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\ud1b5\ud569 \ubc0f \uc571<\/h3>\n<p>\ub9de\ucda4\ud615 \uc778\ud504\ub77c\uc640 \uc190\uc26c\uc6b4 \ud0c0\uc0ac \uc571 \ud1b5\ud569\uc744 \ud1b5\ud574 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc778\uacf5\uc9c0\ub2a5 (AI)<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uba74 \uc6cc\ud06c\ud50c\ub85c\uc640 \uace0\uac1d \uc0c1\ub2f4\uc744 \uc790\ub3d9\ud654\ud558\uace0, \uc9c0\ub2a5\ud615 \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \uad6c\ud604\ud558\uba70, \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac (WEM)<\/h3>\n<p>\ud1b5\ud569 \uadfc\ubb34 \ud658\uacbd\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc758 \uc885\ud569\uc801\uc778 \uacbd\ud5d8\uc744 \uc774\ud574\ud558\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/automated-routing\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305<\/h3>\n<p>\ubc94\uc6a9 \ub300\uae30\uc5f4\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uc801\ud569\ud55c \ub9ac\uc18c\uc2a4 \ub610\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc5f0\uacb0\ud558\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/employee-performance-management-tools\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac \ub3c4\uad6c<\/h3>\n<p>\ud559\uc2b5, \uad50\uc721, \uc131\uacfc \uad00\ub9ac, \uac8c\uc784\ud654 \ubc0f \ucf54\uce6d \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud574 \uc9c1\uc6d0 \uac1c\ubc1c\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac<\/h3>\n<p>AI \uae30\ubc18 \ub9ac\uc18c\uc2a4 \uad00\ub9ac\ub97c \ud65c\uc6a9\ud558\uc5ec \uc815\ud655\ud55c \uc608\uce21 \ubc0f \uc2a4\ucf00\uc904\ub9c1\uc744 \uad6c\ud604\ud558\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component icon-list w-100  vertical text-start\" href=\"\/ko-kr\/capabilities\/work-automation-and-task-routing\" target=\"_blank\" rel=\"\"><h3 class=\"h5 text-graphite\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3>\n<p>\uad6c\uc131 \uac00\ub2a5\ud55c \uc9c0\ub2a5\ud615 \uc5c5\ubb34 \ub77c\uc6b0\ud305\uc73c\ub85c \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ubc31\ub85c\uadf8\ub97c \ud574\uc18c\ud558\uc138\uc694.<\/p>\n<div class=\"arrow text-orange\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ko-kr\/capabilities\" target=\"_blank\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\uc804 \uc138\uacc4 \uc120\ub3c4\uc801\uc778 BPO \uc5c5\uccb4\ub85c\ubd80\ud130 \uc2e0\ub8b0\ubc1b\ub294 Genesys<\/h3>\n<p style=\"text-align: center;\">\uc634\ub2c8\ucc44\ub110 \uc9c0\uc6d0 \ub2a5\ub825\uc744 \uac16\ucd98 \uc9c1\uc6d0\ub4e4\uc774 \uace0\uac1d \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\uc744 \uc218 \uc788\ub3c4\ub85d \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_logo_grid=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;366375&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;\/customer-stories\/probe-group?cmslangsource=en-sg&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;533752&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.genesys.com\/en-sg\/customer-stories\/hexaware&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;520968&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.genesys.com\/en-sg\/customer-stories\/rainmaker&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;482282&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.genesys.com\/customer-stories\/lighthouse-works&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;501421&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.genesys.com\/en-sg\/customer-stories\/maximus&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\uad00\ub828 \ub9ac\uc18c\uc2a4<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/why-leading-brands-choose-gc-ko-cover.png\" height=\"480\" width=\"880\" alt=\"Why leading brands choose gc ko cover\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uc120\ub3c4 \uae30\uc5c5\uc774 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-ai-progressive-adoption-model-cover.png\" height=\"240\" width=\"440\" alt=\"Genesys ai progressive adoption model cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Genesys Cloud AI \ub2e8\uacc4\uc801 \ub3c4\uc785 \ubaa8\ub378<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc131\uacf5\uc758 \ud30c\ud2b8\ub108\uc640 \ud568\uaed8 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc7ac\uc815\uc758\ud558\uc138\uc694<\/h2>\n<p>Genesys\uc640 \ud568\uaed8\ud558\ub294 \ubbf8\ub798\ud615 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud558\uc138\uc694. \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uc2dc\uc2a4\ud15c\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uba70 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c, \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300\ub97c \ub118\uc5b4 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys\uac00 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ud601\uc2e0\ud558\uace0 \ud0c1\uc6d4\ud55c \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud558\ub824\uba74 \uc9c0\uae08 \ub370\ubaa8\ub97c \uc608\uc57d\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462263\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462263\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"462263\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>\uad00\uc2ec \uac00\uc838\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \ud568\uaed8 \uc870\uc815\ud558\uae30 \uc704\ud574 \ub2f9\uc0ac\uc5d0\uc11c \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1726100781974{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc704\ud574 \uc544\uc6c3\uc18c\uc2f1 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;536668&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \uc5c5\uacc4 \ucd5c\ucd08\uc758 \ud601\uc2e0 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ucd5c\uc0c1\uc758 BPO \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694 \ud601\uc2e0\uc740 \uc624\ub298\ub0a0 BPO \uc5c5\uccb4\uc5d0 \uc5ec\uc804\ud788 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. AI\uc758 \uae09\uc18d\ud55c \ubd80\uc0c1\uc740 \uc774 \ud544\uc694\uc131\uc744 \ub354\uc6b1 \ubd80\uac01\uc2dc\ud0a4\uba70, BPO \uae30\uc5c5\ub4e4\uc774 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 [&hellip;]<\/p>\n","protected":false},"author":316,"featured_media":0,"parent":412592,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-462263","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/316"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=462263"}],"version-history":[{"count":15,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462263\/revisions"}],"predecessor-version":[{"id":606948,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/462263\/revisions\/606948"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/412592"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=462263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}