{"id":416972,"date":"2022-01-20T03:18:36","date_gmt":"2022-01-20T11:18:36","guid":{"rendered":"https:\/\/www.genesys.com\/%ea%b8%b0%eb%8a%a5"},"modified":"2024-11-13T10:45:21","modified_gmt":"2024-11-13T18:45:21","slug":"capabilities","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities","title":{"rendered":"\uae30\ub2a5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span class=\"color-orange\">\ucd5c\uace0\uc758 \uc131\ub2a5\uc744 \uc9c0\ub2cc<\/span><br \/>\n\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h1>\n<p style=\"text-align: center;\">\uae30\ubcf8 \ucf5c\uc13c\ud130 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!important; } ul.allcapability_nav>li a { font-size: 16px; color: #4E5054; padding: 0.5rem 1rem; background: #F3F3F3; display: block; text-decoration:none; border-radius:5px; position:relative; } ul.allcapability_nav>li.active a { color: #FFF; background: #FF4F1F; } ul.allcapability_nav>li.active a::after { content:\"\\2192\"; position:absolute; right:0.5rem; top:50%; margin-top:-0.6rem; } ul.allcapability_nav>li::before { display: none; } @media only screen and (max-width: 1366px) { ul.allcapability_nav.scrollactive.hitbottom { bottom: 89px; } } @media only screen and (max-width: 1199px) { ul.allcapability_nav { width: 180px; } }\r <\/style>[vc_column_text]<\/p>\n<ul class=\"allcapability_nav\">\n<li class=\"active\"><a href=\"#ccs\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a><\/li>\n<li><a href=\"#aia\">\uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uc790\ub3d9\ud654<\/a><\/li>\n<li><a href=\"#aar\">\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/a><\/li>\n<li><a 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width=&#8221;3\/4&#8243;][vc_row_inner el_id=&#8221;ccs&#8221; css=&#8221;.vc_custom_1637001689459{margin-top: -4.167rem !important;padding-top: 4.167rem !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1731523454897{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h2>\n<p>\uc790\ub3d9\ud654 \uae30\uc220\uacfc \uc0c1\ub2f4\uc6d0\uc758 \ud6a8\uc728\uc801\uc778 \uc870\ud569\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \ud5a5\uc0c1\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4 \ubcf4\uc138\uc694.\u00a0 \ub610\ud55c, \uace0\uac1d\uc5d0 \ub300\ud574 \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \ud544\uc694\ud55c \uc2dc\uc810\uc5d0 \uace0\uac1d\uacfc \uc815\ud655\ud788 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container   vc_custom_1655338295116\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \ubcf4\uae30<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc774 \ub9e4\ubc88 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>Genesys \ucf5c\uc13c\ud130 IVR\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc744 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/h3><p>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud234\uacfc \uad00\ub828\uc131 \uc788\ub294 \ub370\uc774\ud130\ub85c \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \ucc44\ub110 \uac04 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3><p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub9de\ucda4\ud615 \uc18c\ud1b5\uc73c\ub85c \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3><p>\uc804\ud654 \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc120\ud638\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc5b8\uc81c\ub4e0 \ub300\uc751\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucd5c\uc801\ud654\ub41c \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud574 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3><p>\uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3><p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub610\ub294 \ud0c0\uc0ac \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uc27d\uace0 \ud3b8\ub9ac\ud558\uac8c \ud611\uc5c5\ud558\uc138\uc694\r\n\r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;aia&#8221;][vc_column_inner css=&#8221;.vc_custom_1731523460455{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>\uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uc790\ub3d9\ud654<\/h2>\n<p>\uc778\uacf5 \uc9c0\ub2a5(AI)\uc73c\ub85c \uc0c1\ub2f4\uc0ac \uc5c5\ubb34\ub97c \ud6a8\uc728\ud654\ud558\uace0, \uc218\uc775\uc744 \uc99d\ub300\ud558\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ubd07\uacfc \uc790\ub3d9\ud654 \ud234\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uc138\uc694.[\/vc_column_text]<div class=\"btn-container   vc_custom_1655338412477\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \ubcf4\uae30<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624<\/h3><p>\uc548\uc804\ud558\uace0 \uc911\uc559\ud654\ub41c \ud5c8\ube0c\uc5d0\uc11c AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \ud601\uc2e0\ud558\uc138\uc694. Genesys Cloud AI \uac00\uc774\ub4dc\ub97c \uc774\uc6a9\ud574 AI \ud601\uc2e0\uc744 \uc548\uc804\ud558\uac8c \uac00\uc18d\ud654 \ubc0f \uac04\uc18c\ud654\ud558\uace0, \ub300\uaddc\ubaa8\ub85c \uc218\ud589\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff (Agent Copilot)<\/h3><p>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc744 \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\uc640 KPI \ub2ec\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc9c1\uc6d0\uacfc \ub9e4\uce6d\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;aar&#8221;][vc_column_inner css=&#8221;.vc_custom_1731523467794{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/h2>\n<p>\uc190\uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ud234\uacfc \uad00\ub828\uc788\ub294 \uc720\uc6a9\ud55c \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \ucc44\ub110 \uac04 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc9c0\uc6d0\ud558\ub294 \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-integration-and-export\"><div class=\"card-body\"><h3 class=\"h5\">\ucee8\ud0dd\uc13c\ud130 \ub9ac\ud3ec\ud305 \ubc0f \uc778\ud130\uadf8\ub808\uc774\uc158<\/h3><p>\ub9de\ucda4\ud615 \ucf5c\uc13c\ud130 \ub9ac\ud3ec\ud2b8 \ubc0f \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud1b5\ud574 \uc720\uc6a9\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uc774\ub97c \uc190\uc27d\uac8c \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;dce&#8221;][vc_column_inner css=&#8221;.vc_custom_1731523494408{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h2>\n<p>\uc5b8\uc81c \uc5b4\ub514\uc11c\ub098, \uadf8 \uc5b4\ub5a4 \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c\ub3c4, \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac \ubaa8\ub450 \uc27d\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container   vc_custom_1655339041040\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \ubcf4\uae30<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">Messaging apps<\/h3><p>\ud1b5\ud569 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3><p>\uce5c\uc219\ud55c \ubaa8\ubc14\uc77c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc0c1\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3><p>\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc744 \uc704\ud574 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc778\uae30 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/h3><p>\uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc44\ud305\ud558\uc5ec \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694. \uc804\ud654 \ud1b5\ud654\uac00 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3><p>\uc774\uba54\uc77c\uc5d0 \ucda9\ubd84\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ub41c \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \ud30c\uc545\ud558\uc138\uc694. \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;integ&#8221;][vc_column_inner css=&#8221;.vc_custom_1731523489713{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>\uc571\ucd94\uac00 \ubc0f \ud1b5\ud569 \uae30\ub2a5<\/h2>\n<p>\uae30\uc874 \uc0ac\uc6a9 \uc911\uc778 \uae30\uc220\uc744 \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uacfc \ud1b5\ud569\ud558\uc5ec \ud22c\uc790 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694.[\/vc_column_text]<div class=\"btn-container   vc_custom_1655339177902\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \ubcf4\uae30<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Genesys\uc640 Salesforce \uc778\ud130\uadf8\ub808\uc774\uc158<\/h3><p>\uc0ac\uc804 \uad6c\ucd95\ub41c \uc138\uc77c\uc988\ud3ec\uc2a4\uc6a9 Genesys Cloud \uc778\ud130\uadf8\ub808\uc774\uc158\uc73c\ub85c CRM \ubc0f CCaaS \uc194\ub8e8\uc158\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-integration-and-export\"><div class=\"card-body\"><h3 class=\"h5\">\ucee8\ud0dd\uc13c\ud130 \ub9ac\ud3ec\ud305 \ubc0f \uc778\ud130\uadf8\ub808\uc774\uc158<\/h3><p>\ub9de\ucda4\ud615 \ucf5c\uc13c\ud130 \ub9ac\ud3ec\ud2b8 \ubc0f \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud1b5\ud574 \uc720\uc6a9\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uc774\ub97c \uc190\uc27d\uac8c \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;wem&#8221;][vc_column_inner css=&#8221;.vc_custom_1731523483735{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h2>\n<p>\ub6f0\uc5b4\ub09c \uc9c1\uc6d0 \uacbd\ud5d8 \ucc3d\ucd9c\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. \ud1b5\ud569\ub41c \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654 \ud234\uc744 \ud1b5\ud574 \uc9c1\uc6d0 \uadfc\uc18d\ub960\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container   vc_custom_1656921944140\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"\">\uc790\uc138\ud788 \ubcf4\uae30<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/gamification-call-center-employees\"><div class=\"card-body\"><h3 class=\"h5\">\uac8c\uc784\ud654\ub97c \ud1b5\ud55c \uc9c1\uc6d0 \ub3d9\uae30\ubd80\uc5ec<\/h3><p>\uacb0\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub85c \uc9c1\uc6d0\uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uc77c\uc815 \uad00\ub9ac \ubc0f \uc608\uce21<\/h3><p>\uc815\ud655\ud558\uace0 \uc720\uc5f0\ud55c \uc77c\uc815\uc744 \uba87 \ubd84 \uc548\uc5d0 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc694\uac00 \ud3ed\uc99d\ud560 \ub54c\ub3c4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac \ub3c4\uad6c<\/h3><p>\ucf54\uce6d \ubc0f \uad50\uc721\uc744 \ud1b5\ud574 \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uc778\ud130\ub799\uc158 \uad00\ub9ac\ud558\uba70 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uc561\uc158 \uc544\uc774\ud15c\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" 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