{"id":375681,"date":"2021-05-12T12:04:43","date_gmt":"2021-05-12T19:04:43","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=375681"},"modified":"2025-01-14T21:35:37","modified_gmt":"2025-01-15T05:35:37","slug":"why-genesys","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/why-genesys","title":{"rendered":"Genesys \ud68c\uc0ac\uc18c\uac1c"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column]

Genesys \ud68c\uc0ac\uc18c\uac1c<\/h1>

Genesys\ub294 \ubaa8\ub4e0 \uc720\ud615\uc758 \uae30\uc5c5\uc5d0 \uc6d0\ud65c\ud55c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \ube60\ub974\uace0 \uc27d\uac8c \uc81c\uacf5\ud558\uace0, \uace0\uac1d\uacfc \uc9c0\uc18d\uc801\uc778 \uad00\uacc4 \uad6c\ucd95\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>

<\/div>
\ubb38\uc758\ud558\uae30<\/a><\/div><\/div>
\"Why<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text css=””]\uc624\ub298\ub0a0 \ucee8\ud0dd\uc13c\ud130\ub294 \uc804\ud654 \uc0c1\ub2f4 \uc678\uc5d0 \ud6e8\uc52c \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc6f9\uc0ac\uc774\ud2b8, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110, \ubaa8\ubc14\uc77c \uc571\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc744 \uc6d0\ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud55c \uc804\ud654 \uc0c1\ub2f4 \uc2dc\uc2a4\ud15c\ub9cc\uc73c\ub85c\ub294 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc120\ud0dd\ud55c \ucc44\ub110\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc751\ub300\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \uc704\ud574\uc11c\ub294 \ud544\uc694\ud55c \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc778\ubc14\uc6b4\ub4dc\uc640 \uc544\uc6c3\ubc14\uc6b4\ub4dc, \ud1b5\ud654 \ub77c\uc6b0\ud305, IVR(Interactive Voice Response), \uc774\uba54\uc77c, \ucc44\ud305, \uc18c\uc15c \ubbf8\ub514\uc5b4, \uba54\uc2dc\uc9d5, \ud654\uba74 \uacf5\uc720, \uc140\ud504\uc11c\ube44\uc2a4 \uc635\uc158, \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654, \ubd84\uc11d, \uac04\ud3b8\ud55c \ud0c0 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c \uc5f0\uacb0 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n

Genesys\ub294 \ub3c5\ubcf4\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc\uc640 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ub9c8\ucf00\ud305\uacfc \uc601\uc5c5, \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ubaa8\ub4e0 \ubc29\uc2dd\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uace0\uac1d\uc758 \uc21c\uac04\uc744 \uc5f0\uacb0\ud558\uace0, \uace0\uac1d \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uae4c\uc9c0 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. 1990\ub144\uc5d0 \uc124\ub9bd\ub41c Genesys\ub294 100\uc5ec \uac1c \uad6d\uac00\uc5d0\uc11c 11,000\uc5ec \uace0\uac1d\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ubd84\uc11d\uac00\uc640 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc628\ud504\ub808\ubbf8\uc2a4 \ubaa8\ub450\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8 \uae30\uc220 \ubd84\uc57c\uc758 \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \ucd5c\uc0c1\uc758 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub0b4\ub294 \uafb8\uc900\ud55c \ud601\uc2e0\uc744 \ud1b5\ud574, \uace0\uac1d\uc5d0\uac8c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc8fc\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_video link=”https:\/\/www.youtube.com\/embed\/23-sykqE1ek?si=iTj0qIgDJW1FmZ82″ css=””][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1613019494023{background-color: #f3f3f3 !important;}”][vc_row][vc_column]

\uc8fc\uc694 \ud2b9\uc9d5\uacfc \uae30\ub2a5<\/h3><\/div>

\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h4>

\uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \ube44\uc988\ub2c8\uc2a4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569 \uad00\ub9ac \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>

\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/h4>

\ud300\uc744 \ud1b5\ud569\ud558\uace0 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4\ub97c \ub9cc\ub4dc\uc138\uc694. \ud300 \uad6c\uc131\uc6d0\ub4e4\uc740 \ub2e8\uc77c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud1b5\ud574 \uc0ac\uc6a9\ud558\ub294 \uae30\uae30\uc5d0 \uc0c1\uad00\uc5c6\uc774 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>

IVR<\/h4>

\uc9c1\uad00\uc801\uc774\uba70 \uc790\ub3d9\ud654\ub41c IVR \uc2dc\uc2a4\ud15c\uc73c\ub85c \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ube44\uc988\ub2c8\uc2a4\ub97c \ub354\uc6b1 \uc218\uc775\uc131\uc774 \ub192\uace0, \ub2e4\uc591\ud558\uace0, \ud655\uc7a5 \uac00\ub2a5\ud558\uac8c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>

\uc11c\ube44\uc2a4 \uc790\ub3d9\ud654<\/h4>

\uc140\ud504\uc11c\ube44\uc2a4\uc640 \uc790\ub3d9\ud654 \uae30\ub2a5\uc744 \uc774\uc6a9\ud558\uc5ec \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0, \ube44\uc6a9\uae4c\uc9c0 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/div><\/div>

\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h4>

\uc6f9 \uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790\uc640 \ubc29\ubb38 \uc774\uc720\ub97c \ud30c\uc545\ud55c \ud6c4, \uc790\ub3d9\uc73c\ub85c \ucd5c\uc801\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub85c \uc548\ub0b4\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>

\ud1b5\uacc4 & \ubd84\uc11d<\/h4>

\ucf5c\uc13c\ud130 \ud65c\ub3d9\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \uc758\uc0ac \uacb0\uc815\uc744 \uc548\ub0b4\ud558\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \uc8fc\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>

\ud1b5\ud569 \uae30\ub2a5 & \uc571<\/h4>

\ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ud544\uc218 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \uc5f0\ub3d9\ud558\uac70\ub098 \uc0c8\ub85c\uc6b4 \ud234\uacfc \uae30\ub2a5\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>

\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h4>

\ucf5c\uc13c\ud130\uc5d0 \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc0ac\ub97c \uc720\uce58\ud558\uace0, \uc721\uc131\ud558\uace0, \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \ud234\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc81c\uacf5\ud569\ub2c8\ub2e4<\/p>\n<\/div><\/div>

\uc778\uacf5 \uc9c0\ub2a5<\/h4>

Genesys AI\ub97c \uc774\uc6a9\ud558\uba74 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc744 \ud6a8\uacfc\uc801\uc774\uba70 \ud6a8\uc728\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uace0, \uc218\uc775\uc131\ub3c4 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1608088553716{background-color: #f3f3f3 !important;}” el_class=”s3″][vc_row][vc_column]

\uad6c\ucd95 \uc804\ubd80\ud130 \ub9c8\ubb34\ub9ac\uae4c\uc9c0 \ud568\uaed8 \ud611\ub825\ud560 \uc804\ub2f4 \ud30c\ud2b8\ub108\ub97c \uc120\ud0dd\ud558\uc2ed\uc2dc\uc624!<\/h3>

\uc2e0\ub8b0\uc131, \ud22c\uba85\uc131, \ubcf4\uc548\uc131\uc744 \uc9c0\ub2cc Genesys\uc758 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74, \ucf5c\uc13c\ud130\uc758 \uae30\ucd08\uc5d0\uc11c \ucd5c\uc2e0 CX \ud601\uc2e0\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc218\uc6d4\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c IT \ubd80\uc11c\uc758 \uc5c5\ubb34\ub97c \ub298\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \uc571\uacfc \ud1b5\ud569 \uae30\ub2a5\ub9cc\uc73c\ub85c\ub3c4 \uac01 \uae30\uc5c5\uc5d0 \ub9de\uac8c \ucf5c\uc13c\ud130\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div>

\uc2e0\ub8b0\uc131, \ubcf4\uc548\uc131<\/h4>

\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud655\uc7a5\ud615 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc5d0 \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ucd95\ud558\uc2ed\uc2dc\uc624. Genesys\ub294 \uc9c0\ub09c \uc218\ub144\uac04 \ub0a8\ub2e4\ub978 \uac1c\ubc1c \ucca0\ud559\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc544\ud0a4\ud14d\ucc98\ub97c \ucca0\uc800\ud788 \ud14c\uc2a4\ud2b8\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac80\uc99d\ub418\uace0 \uc644\ubcbd\ud55c \ubcf4\uc548\uc744 \uac16\ucd98 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc774 \ud0c4\uc0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><\/div><\/div>

\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0<\/h4>

\ucd5c\uc2e0 \uae30\ub2a5\uacfc \uc815\ubcf4\ub97c \uc0c8\ub86d\uace0 \ud3b8\ub9ac\ud55c \ubc29\uc2dd\uc73c\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \ub9e4 \uc2dc\uc98c\ub9c8\ub2e4 \uc81c\ud488, \uc804\ub7b5, \ube44\uc804 \ub4f1 \uc0c8\ub85c\uc6b4 \uc18c\uc2dd\uacfc \uae30\ub2a5\uc744 \uc804\ud574\ub4dc\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c \ucd9c\uc2dc\ub420 \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\ub4e4\uc744 \ubbf8\ub9ac \uc0b4\ud3b4\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><\/div><\/div>

\ud1b5\ud569<\/h4>

Genesys\uac00 \uc5c4\uc120\ud55c \ud1b5\ud569 \uae30\ub2a5\uacfc \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud1b5\ud574 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uc571 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc778 AppFoundry\ub97c \ub458\ub7ec\ubcf4\uba74\uc11c \uadc0\uc0ac\uc5d0 \ud544\uc694\ud55c \ub2e4\uc591\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ud1b5\ud569 \uae30\ub2a5, \uc11c\ube44\uc2a4\ub97c \ucc3e\uc544\ubcf4\uace0 \uc5f0\ub3d9\ud574 \ubcf4\uc138\uc694.<\/p>\n

\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=”s3″ css=”.vc_custom_1613011547098{background-image: url(https:\/\/www.genesys.com\/media\/globe-blue-bg-v1.svg?id=340963) !important;}”][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Office Locations<\/h3>\n
\n
<\/div>\n<\/div>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Genesys\ub294 6\uac1c \ub300\ub959\uc5d0 \uac78\uccd0 100\uc5ec \uac1c \uad6d\uac00\uc5d0 \uc9c1\uc6d0\uc744 \ub450\uace0 \uc788\uc73c\ubbc0\ub85c \uac00\uae4c\uc6b4 \uc9c0\uc0ac\ub97c \uc27d\uac8c \ucc3e\uc73c\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc804\uc5ed\uc5d0 \ud30c\ud2b8\ub108 \ub124\ud2b8\uc6cc\ud06c\uac00 \ud37c\uc838 \uc788\uc2b5\ub2c8\ub2e4.<\/h4>\n

\uc9c0\uc0ac \uac80\uc0c9 \u2192<\/a><\/h4>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”347378″ alignment=”center” si_max_width=”30%”][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1614371316531{margin-top: 5.556rem !important;margin-bottom: 7.56rem !important;}” el_id=”overflowed”][vc_row][vc_column]