{"id":360843,"date":"2021-11-07T20:55:12","date_gmt":"2021-11-08T04:55:12","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=360843"},"modified":"2025-12-23T23:42:03","modified_gmt":"2025-12-24T07:42:03","slug":"smb-call-center","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/solutions\/smb-call-center","title":{"rendered":"\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5\uc744 \uc704\ud55c \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714589368674{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;-6.167rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\">Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1743428134934{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1>\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5\uc744 \uc704\ud55c \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h1>\n<p class=\"text-22 font-weight-regular\">\uc138\uacc4\uc801 \uc218\uc900\uc758 SMB \uace0\uac1d \uc11c\ube44\uc2a4\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ud0a4\uc138\uc694<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;568605&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/kwFNW5ci1KE?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/tsb-bank-enabling-the-future-through-the-cloud-video-thumbnail.jpg\" alt=\"Tsb bank enabling the future through the cloud video thumbnail\" width=\"823\" height=\"460\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5 \ucf5c\uc13c\ud130\ub97c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \uc5d4\uc9c4\uc73c\ub85c \ubc14\uafb8\uc138\uc694<\/h2>\n<p>\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5(SMB)\uc758 \ucee8\ud0dd\uc13c\ud130\ub294 \uc81c\ud55c\ub41c \ub9ac\uc18c\uc2a4\ub85c \ub354 \ub9ce\uc740 \uc131\uacfc\ub97c \ub0b4\uc57c \ud558\ub294 \uc555\ubc15\uc5d0 \uc9c1\uba74\ud574 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc77c\uad00\ub418\uace0 \ub04a\uae40 \uc5c6\ub294 \uc11c\ube44\uc2a4\ub294 \ubb3c\ub860, \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud55c \uc18c\ud1b5\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubd84\uc0b0\ub41c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c \ud658\uacbd\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \uc694\uad6c\ub97c \ucda9\uc871\ud558\uae30\uac00 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uba87 \ubc88\uc758 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\ub9cc\uc73c\ub85c\ub3c4 \uae30\uc874 \uace0\uac1d\uc744 \uc601\uad6c\uc801\uc73c\ub85c \uc783\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 SMB \uae30\uc5c5\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc7ac\ubc29\ubb38\uc744 \uc774\ub04c\uc5b4\ub0b4\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud569 \uad00\ub9ac\ud558\uace0, \uc2dc\uac04\uc744 \uc808\uc57d\ud574 \uc8fc\ub294 \uc790\ub3d9\ud654\uc640 \uc778\uacf5\uc9c0\ub2a5(AI), \uc9c1\uad00\uc801\uc778 \uc0c1\ub2f4\uc6d0 \uacbd\ud5d8, \uc2e4\uc2dc\uac04 \ub9ac\ud3ec\ud305\uae4c\uc9c0 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc5d0 \ub9de\ucdb0 \uc720\uc5f0\ud558\uac8c \ud655\uc7a5\ub418\ub294 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d \uc720\uc9c0\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \ube44\uc6a9 \uad00\ub9ac\ub97c \uac1c\uc120\ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud\ub294 \ud0c1\uc6d4\ud558\uace0 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ube44\uc988\ub2c8\uc2a4\uc5d0 \uacbd\uc7c1\ub825\uc744 \ub354\ud574\uc90d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac04\ub2e8\ud558\uc9c0\ub9cc \uac15\ub825\ud55c \uae30\uc220\uc744 \uacbd\ud5d8\ud558\uc138\uc694<\/h3>\n<p>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ubaa8\ub4e0 \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uc138\uc694. \uac15\ub825\ud55c \ub0b4\uc7a5\ud615 AI \uae30\ub2a5\uc73c\ub85c \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \ubaa8\ub450\uc758 \ub178\ub825\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc0c1\ub2f4\uc6d0 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uc138\uc694<\/h3>\n<p>\uc0c1\ub2f4\uc6d0\uc774 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uad6c\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud574, \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0\uacfc \ube44\uc6a9 \uc808\uac10\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc7a5\uae30 \uc131\uc7a5\uc744 \uc704\ud55c \ud30c\ud2b8\ub108\ub97c \ub9cc\ub098\uc138\uc694<\/h3>\n<p>Genesys\uc640 \ud568\uaed8 \ub9de\ucda4\ud615 \uc194\ub8e8\uc158\uacfc \uc9c0\uc18d\uc801\uc778 \uc9c0\uc6d0\uc744 \ud1b5\ud574, \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc5d0 \ub9de\ucd98 \uc548\uc815\uc801\uc778 \ud655\uc7a5\uacfc \uc6b4\uc601\uc744 \uc2e4\ud604\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub97c \uc120\ud0dd\ud55c SMB \uace0\uac1d\uc758 \ub208\uc5d0 \ub744\ub294 \uc131\uacfc<\/h2>\n<p>Genesys\ub294 SMB \uace0\uac1d\uc774 \uac00\uc7a5 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uacbd\uc7c1\uc0ac \ub300\ube44 \ub6f0\uc5b4\ub09c \uacb0\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 mb-0 font-weight-bold\">20%<\/p>\n<p class=\"text-22\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uad00\uacc4 \uac1c\uc120<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 mb-0 font-weight-bold\">16%<\/p>\n<p class=\"text-22\">\uc0c1\ub2f4\uc6d0 \uc131\uacfc \ud5a5\uc0c1<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 mb-0 font-weight-bold\">11%<\/p>\n<p class=\"text-22\">\ub514\uc9c0\ud138 \uace0\uac1d \ucc38\uc5ec \uc635\uc158 \uac15\ud654<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 mb-0 font-weight-bold\">17%<\/p>\n<p class=\"text-22\">\ube44\uc6a9 \uad00\ub9ac \uac1c\uc120<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-14\">SMB Buyer Insights Study, Genesys, 2022<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\uc2dc\ud0a4\ub294 \uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc120\ud0dd\ud558\uc138\uc694<\/h2>\n<p><a href=\"\/ko-kr\/resources\/state-of-cx\">\uc18c\ube44\uc790\uc758 86%<\/a>\uac00 \u201c\uae30\uc5c5\uc758 \uac00\uce58\ub294 \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ub2ec\ub824 \uc788\ub2e4\u201d\uace0 \ub9d0\ud558\uace0, 77%\ub294 \ub2e8 5\ubc88\uc758 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\ub9cc\uc73c\ub85c \uacbd\uc7c1\uc0ac\ub85c \uc774\ub3d9\ud558\ub294 \uc2dc\ub300\uc785\ub2c8\ub2e4. \uc131\uc7a5 \uc911\uc778 \uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5\uc5d0\ub294 \uc5b8\uc81c\ub098 \uc77c\uad00\ub418\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \uc774\ud0c8\uc744 \ub9c9\uace0 \uacbd\uc7c1\ub825\uc744 \uc9c0\ud0a4\ub2c8\uae4c<\/h3>\n<p>\uc644\uc804\ud788 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc124\uacc4\ud574 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud558\uace0 \uc720\uc9c0\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc774\uc288\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0, \ud300\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc218\uc775\uc131\uc740 \ubb3c\ub860, \uc9c0\uc18d \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud604\uc7ac\uc640 \ubbf8\ub798\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c<\/h3>\n<p>\ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ubaa8\ub4e0 \ucc44\ub110\uc744 \uc544\uc6b0\ub974\uba70 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc190\uc27d\uac8c \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub0b4\uc7a5\ub41c AI\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ubbf8\ub9ac \uc608\uce21\ud558\uace0 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc8fc \ub2e8\uc704\ub85c \uc9c0\uc18d \uc5c5\ub370\uc774\ud2b8\ub418\ub294 \ub354\uc6b1 \uac15\ub825\ud55c CX \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc7a5\uae30\uc801\uc778 \uac00\uce58\ub97c \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc131\uc7a5 \uacfc\uc815\uc758 \uc5b4\ub5a4 \ubb38\uc81c\ub4e0 \ud568\uaed8\ud569\ub2c8\ub2e4<\/h3>\n<p>Genesys\ub97c \uc120\ud0dd\ud55c\ub2e4\ub294 \uac83\uc740 \ub2e8\uc21c\ud788 \uae30\uc220\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. SMB\uc640 \ud568\uaed8\ud574 \uc628 \uc218\uc2ed \ub144\uc758 \uacbd\ud5d8\uc744 \ubc14\ud0d5\uc73c\ub85c, \uc7a5\uae30\uc801\uc778 \uc131\uacf5\uc5d0 \uc804\ub150\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-success\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud30c\ud2b8\ub108<\/a>\ub97c \uc5bb\ub294 \uac83\uc785\ub2c8\ub2e4. Genesys \ud300\uc740 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uace0\uac1d\uacfc \uae34\ubc00\ud788 \ud611\ub825\ud558\uba70 \uc9c0\uc18d\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube60\ub974\uac8c \ud655\uc778\ud558\ub294 \ud22c\uc790 \ub300\ube44 \ud6a8\uacfc(ROI)<\/h3>\n<p>Genesys Cloud \ub3c4\uc785 \ud6c4 5\uac1c\uc6d4\ub3c4 \ub418\uc9c0 \uc54a\uc544 269%\uc758 ROI\ub97c \ub2ec\uc131\ud55c Company Nurse\uc640 \uac19\uc740 SMB \uace0\uac1d \uc0ac\ub840\ub97c \ud655\uc778\ud574 \ubcf4\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc9c0\uc6d0 \ud488\uc9c8\uc744 \ub192\uc774\uace0, \uc0c1\ub2f4\uc6d0 \uc131\uacfc\ub97c \uac15\ud654\ud558\uba70, \ube44\uc6a9 \uad00\ub9ac\uae4c\uc9c0 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; el_class=&#8221;d-flex align-items-center&#8221; sec_advbg_min_height=&#8221;914px&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud574 \uc218\uc775\uc131\uc744 \ub192\uc774\uc138\uc694<\/h2>\n<p>\ubcf5\uc7a1\ud574\uc9c0\ub294 \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\ub85c \uc778\ud55c \ubd80\ub2f4\uc5d0\uc11c \ubc97\uc5b4\ub098\uc138\uc694. \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 CCaaS(\ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4) \uc194\ub8e8\uc158\uc744 \ud1b5\ud574, \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc190\uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \ud568\uaed8\ud558\uc138\uc694<\/h3>\n<p>\uace0\uac1d\uc774 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc744 \uc27d\uac8c \ud30c\uc545\ud558\uace0, \uc801\uc808\ud55c \ud0c0\uc774\ubc0d\uc5d0 \uc815\ud655\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c\ub3c4 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/interactive-voice-response-ivr\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc140\ud504\uc11c\ube44\uc2a4\ub85c \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0<\/h3>\n<p>\uace0\uac1d\uc774 \uc2a4\uc2a4\ub85c \uc694\uccad\uc744 \uc2e0\uc18d\ud558\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc140\ud504\uc11c\ube44\uc2a4 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud574, \ub300\uae30 \uc0c1\ud0dc\ub85c \ub0a8\uaca8\ub450\uc9c0 \ub9c8\uc138\uc694. \uc0c1\ub2f4\uc6d0\uc740 \uc0ac\ub78c\uc758 \ub3c4\uc6c0\uc774 \uaf2d \ud544\uc694\ud55c \ubb38\uc758\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d \ubb38\uc758\uc758 \ucd5c\uc801 \uc0c1\ub2f4\uc6d0 \uc5f0\uacb0<\/h3>\n<p>\ub514\uc9c0\ud138 \ucc44\ub110\uacfc \uc74c\uc131 \ucc44\ub110 \ubaa8\ub450\uc5d0\uc11c \ub9e4\ubc88 \ucd5c\uc801\uc758 \uace0\uac1d\u2013\uc0c1\ub2f4\uc6d0 \ub9e4\uce6d\uc744 \ubcf4\uc7a5\ud558\uc138\uc694. \uc0c1\ub2f4\uc6d0\uc774 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc815\ud655\ud55c \uc21c\uac04\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc744 \uc704\ud55c \uc9c1\uad00\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4<\/h3>\n<p>\uc9c1\uad00\uc801\uc778 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34\ub97c \ub354\uc6b1 \uc27d\uac8c \ub9cc\ub4e4\uace0 \uc0dd\uc0b0\uc131\uc744 \uadf9\ub300\ud654\ud558\uc138\uc694. \ud558\ub098\uc758 \uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ub3c4\uad6c\uc5d0\uc11c \ubaa8\ub4e0 \uc634\ub2c8\ucc44\ub110 \uc0c1\ub2f4, \uad00\ub828 \uace0\uac1d \ub370\uc774\ud130\uc640 \uc774\ub825, \uc9c1\uc6d0 \uac04 \ud611\uc5c5 \uae30\ub2a5, \uc131\uacfc \ubc0f \ud488\uc9c8 \uc9c0\ud45c\ub97c \ubaa8\ub450 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ub0b4\uc7a5\ub41c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 (\uc778\ub825) \uad00\ub9ac \uae30\ub2a5<\/h3>\n<p>\uc6d0\uaca9\u00b7\ud558\uc774\ube0c\ub9ac\ub4dc \uc778\ub825\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ud1b5\ud569 \uad00\ub9ac\ud558\uc138\uc694. \ud488\uc9c8 \uad00\ub9ac, \ucf54\uce6d, \uc2e4\uc2dc\uac04 \ub9ac\ud3ec\ud305\uc744 \ud55c\ub370 \ubaa8\uc544 \uc9c1\uc6d0\uc758 \uadfc\ubb34 \uc704\uce58\uc640 \uad00\uacc4\uc5c6\uc774 \ucee8\ud0dd\uc13c\ud130\uc758 \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc744 \ub192\uc774\uace0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\uc774\uc9c0 \uc54a\ub294 \uacf3\uc5d0\uc11c\ub3c4 \ub4e0\ub4e0\ud558\uac8c \uc9c0\uc6d0\ud558\ub2c8\uae4c<\/h3>\n<p>\ub9e4\uc8fc \ud074\ub9ad \ud55c \ubc88\uc73c\ub85c \uc801\uc6a9\ub418\ub294 \ucd5c\uc2e0 \uc5c5\ub370\uc774\ud2b8\uc640, \uc778\uc801 \uac1c\uc785 \uc5c6\uc774 99.6%\uc758 \uc774\uc288\ub97c \uc790\ub3d9\uc73c\ub85c \ubcf5\uad6c\ud558\ub294 \uc624\ud1a0 \ud790\ub9c1 \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud574 \uc6b4\uc601 \ubd80\ub2f4\uc740 \uc904\uc774\uace0, \uac00\uc7a5 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud560\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\ub354 \ub9ce\uc740 \uc0ac\ub840 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"3\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Round Room story\" title=\"Round Room\" href=\"#341349\"><img decoding=\"async\" class=\"company-logo\" alt=\"Roundroomx250\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomx250.png\" width=\"250\" height=\"32\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Uplift Inc. story\" title=\"Uplift Inc.\" href=\"#428944\"><img decoding=\"async\" class=\"company-logo\" alt=\"Uplift logo\" src=\"https:\/\/www.genesys.com\/media\/Uplift-Logo.png\" width=\"200\" height=\"113\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Company Nurse story\" title=\"Company Nurse\" href=\"#126093\"><img decoding=\"async\" class=\"company-logo\" alt=\"Company nurse logo x250\" src=\"https:\/\/www.genesys.com\/media\/company-nurse-logo-x250.png\" width=\"250\" height=\"55\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"341349\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/round-room\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Roundroomhero\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomhero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys Cloud \ub355\ubd84\uc5d0 \ud558\ub098\uc758 \uc5c5\ubb34\ub97c \uc704\ud574 \ub354 \uc774\uc0c1 3~4\uac1c\uc758 \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc0dd\uc0b0\uc131\uc774 35%\ub098 \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Ryan Ervin<\/p><p class=\"customer-title\">Senior Director of Customers for Life, TCC Round Room<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"428944\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/uplift\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Uplift team\" src=\"https:\/\/www.genesys.com\/media\/Uplift-team.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\ub514\uc9c0\ud138 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \ud1b5\ud574 \uc628\ub77c\uc778\uc5d0\uc11c \ub9ce\uc740 \uace0\uac1d\uc744 \ube60\ub974\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uace0, \uadf8 \uacb0\uacfc \uc6d0\ub798\ub294 \uc0c1\ub2f4\uc6d0 \ud1b5\ud654\ub85c \uc774\uc5b4\uc84c\uc744 \ubb38\uc758\uc758 15%\ub97c \uc0ac\uc804\uc5d0 \ud574\uacb0\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ud1b5\ud654\ub2f9 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc774 6\ubd84\uc774\ub77c\ub294 \uc810\uc744 \uace0\ub824\ud558\uba74, \uc774\ub294 \ub9e4\uc6b0 \ud070 \ube44\uc6a9 \ubc0f \uc2dc\uac04 \uc808\uac10 \ud6a8\uacfc\uc785\ub2c8\ub2e4.<br><br>\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Chrissy Vining<\/p><p class=\"customer-title\">\uace0\uac1d \uc131\uacf5 Director, Uplift<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"126093\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/company-nurse\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail lintelio\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Lintelio.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys Cloud\ub294 \uc0c1\ub2f4\uc6d0\uacfc \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294, \uc644\uc131\ub3c4 \ub192\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc785\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Henry Svenblad<\/p><p class=\"customer-title\">CTO, Company Nurse<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Digicall Assist story\" title=\"Digicall Assist\" href=\"https:\/\/www.genesys.com\/customer-stories\/digicall-assist\"><img decoding=\"async\" class=\"company-logo\" alt=\"Digicall assist logo x250\" src=\"https:\/\/www.genesys.com\/media\/Digicall-Assist-Logo-x250.png\" width=\"250\" height=\"45\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fremtind Service story\" title=\"Fremtind Service\" href=\"https:\/\/www.genesys.com\/customer-stories\/fremtind-service\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fremtind service\" src=\"https:\/\/www.genesys.com\/media\/Fremtind-Service.png\" width=\"300\" height=\"137\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc744 \uc190\uc27d\uac8c \ud655\uc7a5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\uc804\uccb4 \ub9ac\uc18c\uc2a4 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c: CX \uc804\ubb38\uac00\ub97c \uc704\ud55c \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8<\/h3><p class=\"brief-desc text-20 mb-0\">\uace0\uac1d\ub4e4\uc758 \uae30\ub300\uc640 \uace0\uac1d \uacbd\ud5d8(CX) \uae30\uc220, \uadf8\ub9ac\uace0 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c\uc758 \uc18c\ube44\uc790 \uacbd\ud5d8\uc740 \uacc4\uc18d\ud574\uc11c...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-campaigns\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-ai\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uc6f9 \uae00<\/p><h3 class=\"item-title h6\">Genesys Cloud AI \ucee8\ud0dd\uc13c\ud130 (AICC) \uc194\ub8e8\uc158<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/ai-contact-center\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero_img-pillar-ai_contact_center.png\" height=\"446\" width=\"792\" alt=\"Hero img pillar ai contact center\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">AICC (AI \ucee8\ud0dd\uc13c\ud130)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1743428480757{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5 mb-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc73c\ub85c \ub354 \ub9ce\uc740 \uc131\uacfc\ub97c \ub9cc\ub4e4\uc5b4 \ubcf4\uc138\uc694<\/h2>\n<p>\ubcf5\uc7a1\ud558\uace0 \ubd84\uc0b0\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c\ub294 \ucd5c\uace0 \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc131\uc7a5\ud558\ub294 \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud574, \uc634\ub2c8\ucc44\ub110 \uc11c\ube44\uc2a4\ub97c \ud55c \ub2e8\uacc4 \ub354 \ubc1c\uc804\uc2dc\ud0ac \uc218 \uc788\ub294 \ud658\uacbd\uc744 \ud300\uc5d0 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<p>\uc9c0\uae08 \ubb34\ub8cc \ub370\ubaa8\ub97c \uc2e0\uccad\ud558\uace0 Genesys\ub97c \uc9c1\uc811 \uacbd\ud5d8\ud574 \ubcf4\uc138\uc694. \uc911\uc18c\uae30\uc5c5\uc5d0 \ub300\ud55c \uae4a\uc740 \uc774\ud574\uc640 \ud601\uc2e0\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc744 \uacb0\ud569\ud574, \ube0c\ub79c\ub4dc \uc131\uc7a5\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\ub294\uc9c0 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/360843\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/360843\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"360843\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing 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