{"id":262324,"date":"2020-03-30T08:56:24","date_gmt":"2020-03-30T15:56:24","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=262324"},"modified":"2020-03-30T08:56:24","modified_gmt":"2020-03-30T15:56:24","slug":"remote-workers-solution","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/emergency-response\/remote-workers-solution","title":{"rendered":"\uc0c1\ub2f4\uc0ac \uc7ac\ud0dd\uadfc\ubb34 \uac00\ub2a5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section css=&#8221;.vc_custom_1583521839344{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h1>\uc0c1\ub2f4\uc0ac\ub97c \uc704\ud55c \uc7ac\ud0dd \uadfc\ubb34 \uc194\ub8e8\uc158<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text]<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row el_class=&#8221;covid19&#8243;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">\uc6b0\ub9ac \ubaa8\ub450\ub294 \ucf54\ub85c\ub098\ubc14\uc774\ub7ec\uc2a4\uac10\uc5fc\uc99d(COVID-19) \uc0ac\ud0dc\uc758 \uc601\ud5a5\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \uc2dc\uae30\uc5d0, \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \uc9c1\uc6d0\ub4e4\uc758 \uac74\uac15\uc744 \ubcf4\ud638\ud558\uace0 COVID-19 \ud655\uc0b0\uc744 \uc5b5\uc81c\ud558\uae30 \uc704\ud574 \ucd5c\uc120\uc744 \ub2e4\ud558\uace0 \uc788\uc73c\uba70, \uc804 \uc138\uacc4 \uc5ec\ub7ec \uae30\uc5c5\ub4e4\uc774 \uc7ac\ud0dd\uadfc\ubb34 \uc815\ucc45\uc744 \uc2dc\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 Genesys\ub3c4 \uc7ac\ud0dd \uadfc\ubb34\ub97c \uc9c0\uc6d0\ud558\ub294 Genesys \uc81c\ud488\uc758 \uae30\uc220\uc5d0 \ub300\ud574 \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc54c\ub824\ub4dc\ub9ac\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text]<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1584032211140{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc194\ub8e8\uc158 \uc124\uba85<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1584039349757{margin-bottom: 1em !important;}&#8221;]<\/p>\n<h3>\uc74c\uc131 \uc804\uc6a9 \ub77c\uc6b0\ud305<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four plum-plain  scroll \" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">Genesys(PureEngage Premise)<\/strong><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">Genesys(PureEngage Premise)<\/strong><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">PureConnect Premise \ubc0f Cloud<\/strong><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">Genesys Cloud(PureCloud)<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_top\" ><p style=\"text-align: center;\"><strong>\uc9c0\uc6d0 \uc0ac\ud56d<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys \uc5d0 \ub0b4\uc7a5\ub41c \uc7ac\ud0dd \uadfc\ubb34 \uae30\ub2a5<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uadfc\ubb34 \uc704\uce58\uc640 \uad00\uacc4\uc5c6\uc774 \uc7ac\ud0dd\/\uc6d0\uaca9 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uadfc\ubb34 \uc704\uce58\uc640 \uad00\uacc4\uc5c6\uc774 \uc7ac\ud0dd\/\uc6d0\uaca9 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uadfc\ubb34 \uc704\uce58\uc640 \uad00\uacc4\uc5c6\uc774 \uc7ac\ud0dd\/\uc6d0\uaca9 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>PSTN(IP \uc804\ud654\/\ubaa8\ubc14\uc77c\/\uc720\uc120)\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uc5d0\uc11c \uc791\ub3d9<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>PSTN(IP \uc804\ud654\/\ubaa8\ubc14\uc77c\/\uc720\uc120)\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uc5d0\uc11c \uc791\ub3d9<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>PSTN(IP \uc804\ud654\/\ubaa8\ubc14\uc77c\/\uc720\uc120)\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uc5d0\uc11c \uc791\ub3d9<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>PSTN(WebRTC\/IP \uc804\ud654\/\ubaa8\ubc14\uc77c\/\uc720\uc120)\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uc5d0\uc11c \uc791\ub3d9<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys \ub370\uc2a4\ud06c\ud0d1 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys \ub370\uc2a4\ud06c\ud0d1 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys \ub370\uc2a4\ud06c\ud0d1 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys \ub370\uc2a4\ud06c\ud0d1 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubd88\ud544\uc694<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>SIP \uc5d4\ub4dc\ud3ec\uc778\ud2b8\ub97c \uc774\uc6a9\ud558\ub824\uba74 PC \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>SIP \uc5d4\ub4dc\ud3ec\uc778\ud2b8\ub97c \uc774\uc6a9\ud558\ub824\uba74 PC \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>SIP \uc5d4\ub4dc\ud3ec\uc778\ud2b8\ub97c \uc774\uc6a9\ud558\ub824\uba74 PC \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>SIP \uc5d4\ub4dc\ud3ec\uc778\ud2b8\ub97c \uc774\uc6a9\ud558\ub824\uba74 PC \ud544\uc694<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd94\uac00 Genesys \ub77c\uc774\uc120\uc2a4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd94\uac00 Genesys \ub77c\uc774\uc120\uc2a4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd94\uac00 Genesys \ub77c\uc774\uc120\uc2a4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd94\uac00 Genesys \ub77c\uc774\uc120\uc2a4 \ubd88\ud544\uc694<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd5c\uc18c\ud55c\uc758 Genesys \uad6c\uc131 \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd5c\uc18c\ud55c\uc758 Genesys \uad6c\uc131 \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd5c\uc18c\ud55c\uc758 Genesys \uad6c\uc131 \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd5c\uc18c\ud55c\uc758 Genesys \uad6c\uc131 \ud544\uc694<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1584046516970{padding-bottom: 1em !important;}&#8221;]<\/p>\n<h3>\uace0\ub824 \uc0ac\ud56d<\/h3>\n<ul>\n<li>\uc6d0\uaca9 \uadfc\ubb34\uc790\ub294 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uac00 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \ub9ac\ud3ec\ud305 \uae30\ub2a5\uc774 \uc81c\ud55c\ub418\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \uc804\uccb4 \ub9ac\ud3ec\ud305 \uae30\ub2a5\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>WFM \ubc0f \ud3ec\uce90\uc2a4\ud305 \uc608\uce21<\/li>\n<li>\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \ud654\uba74 \ud31d\uc5c5\uc774\ub098 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc73c\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \ub2e4\ub978 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 CRM \ub3c4\uad6c\uc5d0 \ub300\ud55c \ud654\uba74 \ud31d\uc5c5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \ub85c\uadf8\uc778\ud55c \ubaa8\ub4e0 \uc6d0\uaca9 \uc0c1\ub2f4\uc0ac\uc5d0 \ub300\ud574 \uc7a0\uc7ac\uc801\uc778 PSTN \ube44\uc6a9\uc774 \uc18c\uc694\ub418\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \uc0c1\ub2f4\uc0ac\uac00 WebRTC\ub97c \ud65c\uc6a9\ud558\uba74 \ube44\uc6a9\uc774 \ub4e4\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1584039361373{margin-bottom: 1em !important;padding-top: 1em !important;}&#8221;]<\/p>\n<h3>Genesys \uc194\ub8e8\uc158\uc5d0 \ub0b4\uc7a5\ub41c \uc7ac\ud0dd\uc6a9 \uc0c1\ub2f4\/\uc2a4\ud14c\uc774\uc158 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud55c \uc2a4\ud06c\ub9b0 \ud31d\uc5c5\uc774 \uc81c\uacf5\ub418\ub294 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four plum-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">Genesys(PureEngage Premise)<\/strong><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">Genesys(PureEngage Premise)<\/strong><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">PureConnect Premise \ubc0f Cloud<\/strong><\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p style=\"text-align: center;\"><strong class=\"no-margin\">Genesys Cloud(PureCloud)<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys \ub370\uc2a4\ud06c\ud0d1 \ud544\uc694(Workspace \ub370\uc2a4\ud06c\ud0d1 \ub610\ub294 Workspace \uc6f9 \uc5d0\ub514\uc158)<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Genesys Cloud\uc758 \ucd5c\uc18c \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\ub294 \uc6f9 \ube0c\ub77c\uc6b0\uc800\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uc0c1\ub2f4\uc0ac\ub294 VPN\uc744 \ud1b5\ud574 \ud68c\uc0ac \ub124\ud2b8\uc6cc\ud06c\uc5d0 \uc561\uc138\uc2a4 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ub450 \uac00\uc9c0 \ud074\ub77c\uc774\uc5b8\ud2b8 \uc571(Interaction Desktop \ubc0f Interaction Connect)\uc744 \ubaa8\ub450 \uc9c0\uc6d0\ud558\uba70, Genesys\ub294 Interaction Connect\ub97c \uad8c\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uc6f9 \ube0c\ub77c\uc6b0\uc800\ub97c \uc0ac\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8, \uc6f9 \ube0c\ub77c\uc6b0\uc800\uac00 Genesys Cloud \uc0ac\uc6a9\uc744 \uc704\ud55c \ucd5c\uc18c\ud55c\uc758 \uc694\uac74\uc744 \ucda9\uc871\ud558\uace0 \uc0c1\ub2f4\uc0ac\uac00 \uc778\ud130\ub137 \uc5f0\uacb0\uc774 \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\uc0c1\ub2f4\uc0ac\ub294 \uc0ac\ubb34\uc2e4\uacfc \ub3d9\uc77c\ud55c \ubc29\uc2dd\uc73c\ub85c \uadfc\ubb34\ud558\uba70 \ud654\uba74 \ud31d\uc5c5\uc744 \uc218\uc2e0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ubaa8\ub4e0 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4 (\uc608: \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138) <\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uadf8 \ubc16\uc758 PureConnect Suite \uc571\uc740 \uc778\ud130\ub137\uc5d0\uc11c \uc791\ub3d9\ub429\ub2c8\ub2e4(\uc77c\ubd80 \uc81c\ud55c \uc0ac\ud56d \uc788\uc74c).<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ubaa8\ub4e0 \ucc44\ub110\uc774 \uc9c0\uc6d0\ub429\ub2c8\ub2e4(\uc608: \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138)<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\ub124\ud2b8\uc6cc\ud06c \uc5f0\uacb0\uc5d0 \ub530\ub77c, \uc0c1\ub2f4\uc0ac\uac00 \ub514\uc9c0\ud138 \ucc44\ub110\ub85c \uadfc\ubb34\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\nVPN\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc6d0\uaca9 \ub370\uc2a4\ud06c\ud0d1 \uc138\uc158 \ub610\ub294 VDI \uae30\ub2a5\uc744 \ud1b5\ud574 \uc81c\uacf5\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4(Windows \ud130\ubbf8\ub110 \uc11c\ube44\uc2a4, Citrix \ub4f1).<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uc778\ud130\ub137 \ub300\uc5ed\ud3ed\uc740 \uc548\uc815\uc801\uc778 \uc74c\uc131 \ud1b5\uc2e0\uc774 \ucda9\ubd84\ud788 \uac00\ub2a5\ud55c \uc218\uc900\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>VPN\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc6d0\uaca9 \ub370\uc2a4\ud06c\ud0d1 \uc138\uc158 \ub610\ub294 VDI \uae30\ub2a5\uc744 \ud1b5\ud574 \uc81c\uacf5\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4(Windows \ud130\ubbf8\ub110 \uc11c\ube44\uc2a4, Citrix \ub4f1).<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uc778\ud130\ub137 \ub300\uc5ed\ud3ed\uc774 \uc548\uc815\uc801\uc778 \uc74c\uc131 \ud1b5\uc2e0\uc744 \ud558\uae30\uc5d0 \ucda9\ubd84\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd94\uac00 Genesys \ub77c\uc774\uc13c\uc2a4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ub514\uc9c0\ud138 \ucc44\ub110\ub85c \uadfc\ubb34\ud558\ub294 \uc0c1\ub2f4\uc0ac\ub294 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uac00 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\ub9ac\ud3ec\ud305 \ubc0f WFM \uae30\ub2a5\uc744 \uc804\ubd80 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Session Manager\ub97c \uc0ac\uc6a9\ud558\ub294 \uc571\uc5d0 \ud55c\ud558\uc5ec WebSockets\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd5c\uc18c\ud55c\uc758 Genesys \uad6c\uc131 \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><p>WebSockets\uc740 PureConnect 2016R3 \ub9b4\ub9ac\uc2a4\ubd80\ud130 \uc9c0\uc6d0\ub429\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\uadf8 \ubc16\uc758 Attendant \ub610\ub294 Administrator \ub4f1\uc758 \uc571\uc740 VPN \ub610\ub294 \uc6d0\uaca9 \ub370\uc2a4\ud06c\ud0d1 \uc138\uc158\uc5d0\uc11c \uc791\ub3d9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd5c\uc18c\ud55c\uc758 Genesys \uad6c\uc131 \ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div><div class=\"ot-col span-1 h_left v_top\" ><p>\ucd94\uac00 Genesys \ub77c\uc774\uc120\uc2a4 \ubd88\ud544\uc694<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>\uace0\ub824 \uc0ac\ud56d<\/h3>\n<ul>\n<li>\uc6d0\uaca9 \uadfc\ubb34\uc790\ub294 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc74c\uc131 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uac00 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0c1\ub2f4\uc0ac\ub294 \uc778\ud130\ub137 \uc774\uc6a9\/\uc5f0\uacb0\uc774 \uac00\ub2a5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>\ud68c\uc0ac \ub124\ud2b8\uc6cc\ud06c(VPN)\uc5d0 \uc811\uc18d\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc74c\uc131 \ud488\uc9c8\uc744 \ubcf4\uc7a5\ud558\ub3c4\ub85d \ucda9\ubd84\ud55c \ub300\uc5ed\ud3ed\uc744 \uac16\uace0 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 Genesys\uac00 \uc9c0\uc6d0\ub418\ub294 VDI \ud658\uacbd \ubc0f Genesys \ub370\uc2a4\ud06c\ud0d1\uc774 \uc124\uce58\ub418\uc5b4\uc57c \ud558\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \ud574\ub2f9\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 Genesys SIP \uc804\ud654\ub97c \uc6d0\uaca9 \uadfc\ubb34\uc790\uc758 PC\uc5d0 \uc124\uce58\ud574\uc57c \ud558\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ube0c\ub77c\uc6b0\uc800 \uae30\ubc18 WebRTC\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>UI \uc561\uc138\uc2a4 \ubc0f SIP \uc5f0\uacb0\uc744 \uc704\ud574\uc11c\ub294 \ud68c\uc0ac \uc778\ud2b8\ub77c\ub137\uc5d0 \uc561\uc138\uc2a4\ud574\uc57c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1584039065291{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3>\ubcf4\uc548<\/h3>\n<p>\ubaa8\ub4e0 \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c, \ud68c\uc0ac\ub294 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc5d0 \uad00\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc744 \uc81c\uacf5\ud558\uace0, GDPR \ubc0f \uae30\ud0c0 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815\uc744 \ubc18\ub4dc\uc2dc \uc900\uc218\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc678\ubd80 \uc694\uc778\uc73c\ub85c \uc778\ud574 \uad00\ub9ac\ud558\uae30\uac00 \ub354 \uc5b4\ub824\uc6b4 \uc0ac\ubb34\uc2e4 \ubc16\/\uad00\ub9ac \uc601\uc5ed \uc678\uc758 \ud658\uacbd\uc5d0\uc11c \ubcf4\uc548\uc744 \uc900\uc218\ud574\uc57c \ud569\ub2c8\ub2e4. (\uc608: \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc774 \ub4e4\uc744 \uc218 \uc788\ub294 \uc74c\uc131 \ud1b5\ud654\ub97c \ud1b5\ud574 \ub17c\uc758\ub41c \uace0\uac1d\uc758 \uae30\ubc00 \ub370\uc774\ud130)<\/p>\n<h3>\ucc38\uace0 \uc790\ub8cc<\/h3>\n<p><strong>Genesys Cloud<\/strong><\/p>\n<ul>\n<li>Genesys Cloud \uc2dc\uc2a4\ud15c \uc694\uad6c \uc0ac\ud56d \u2013 <a href=\"https:\/\/help.genesys.cloud\/articles\/purecloud-requirements\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<li>\uc571 \uad00\ub828 \uc0ac\ud56d(\uc6f9, \ub370\uc2a4\ud06c\ud0d1 \ubc0f \ubaa8\ubc14\uc77c) \u2013 <a href=\"https:\/\/help.genesys.cloud\/articles\/purecloud-apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<li>\uc804\ud654 \uad00\ub828 \uc0ac\ud56d \u2013 <a href=\"https:\/\/help.genesys.cloud\/articles\/about-managed-phone-configuration\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<\/ul>\n<p><strong>PureConnect<\/strong><\/p>\n<ul>\n<li>\uc6f9 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uc124\uce58 \uac00\uc774\ub4dc(iConnect) \u2013\u00a0<a href=\"https:\/\/help.genesys.com\/cic\/mergedProjects\/wh_tr\/mergedProjects\/wh_tr_cic_web_apps\/desktop\/about_this_document.htm\" target=\"_blank\" rel=\"noopener noreferrer\">\uc5ec\uae30\ub97c \ud074\ub9ad<\/a><\/li>\n<li>PureConnect \uc571 \ud130\ubbf8\ub110 \uc11c\ube44\uc2a4 \ud658\uacbd \uc124\uc815 \u2013\u00a0<a href=\"https:\/\/help.genesys.com\/cic\/mergedProjects\/wh_tr\/mergedProjects\/wh_tr_citrix\/desktop\/introduction.htm\" target=\"_blank\" rel=\"noopener noreferrer\">\uc5ec\uae30\ub97c \ud074\ub9ad<\/a><\/li>\n<li>IceLib \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uc778\ud130\ub137 \uc5f0\uacb0(wss:\/\/) \u2013 <a href=\"https:\/\/help.genesys.com\/cic\/mergedProjects\/wh_tr\/mergedProjects\/wh_tr_session_mgr\/desktop\/connecting_icelib_applications_over_the_internet.htm\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<li>\uc778\ud130\ub799\uc158 SIP \ube0c\ub9ac\uc9c0 \u2013\u00a0<a href=\"https:\/\/help.genesys.com\/cic\/mergedProjects\/wh_tr\/mergedProjects\/wh_tr_sip_bridge\/desktop\/interaction_sip_bridge_installation_and_configuration_guide.htm\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<li>\uc6d0\uaca9 \uae30\uc9c0\uad6d \u2013\u00a0<a href=\"https:\/\/help.genesys.com\/cic\/mergedProjects\/wh_ia\/desktop\/remote_stations_overview.htm\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<li>\uad8c\uc7a5 SIP IP \uc804\ud654 \u2013 <a href=\"https:\/\/testlab.genesys.com\/ProductsPage.aspx?ProductType=5\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a><\/li>\n<\/ul>\n<p><strong>Genesys<\/strong><\/p>\n<ul>\n<li>Genesys SIP-\uc11c\ubc84 \ubc30\ud3ec \uac00\uc774\ub4dc \u2013\u00a0<a href=\"https:\/\/docs.genesys.com\/Special:Repository\/81fr_dep-sip.pdf?id=278979454427&amp;page=Documentation\/SIPS\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a>\u200b<\/li>\n<li>Genesys\uac00 \uc9c0\uc6d0\ub418\ub294 IP \uc804\ud654 \u2013 <a href=\"https:\/\/docs.genesys.com\/Documentation\/System\/latest\/SMI\/SIPSupport\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a>\u200b<\/li>\n<li>Genesys \uac00\uc0c1\ud654 \uc9c0\uc6d0 <a href=\"https:\/\/docs.genesys.com\/Documentation\/System\/latest\/SOE\/Virtualization\" target=\"_blank\" rel=\"noopener noreferrer\">\uc774\uacf3\uc744 \ud074\ub9ad\ud558\uc138\uc694<\/a>\u200b<\/li>\n<li>Genesys WDE(ClickOnce\u00a0\ubc0f \uc6d0\uaca9 \uc9c0\uc6d0) \u2013\u00a0<a href=\"https:\/\/docs.genesys.com\/Documentation\/IW\/8.5.1\/Dep\/Welcome\" target=\"_blank\" rel=\"noopener noreferrer\">\uc5ec\uae30\ub97c \ud074\ub9ad<\/a>\u200b<\/li>\n<li>Genesys WWE \ubc30\ud3ec \uac00\uc774\ub4dc \u2013\u00a0Genesys \ub2f4\ub2f9\uc790\uc5d0\uac8c \ubb38\uc758\ud558\uc2ed\uc2dc\uc624.<\/li>\n<\/ul>\n<p>\uc704\uc640 \uad00\ub828\ud558\uc5ec \uc9c8\ubb38 \ub610\ub294 \ubb38\uc758 \uc0ac\ud56d\uc774 \uc788\ub294 \uacbd\uc6b0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/emergency-response\/remote-workers-faq\">FAQ<\/a>\ub97c \ucc38\uc870\ud558\uac70\ub098 Customer Care \ud300\uc5d0 \ubb38\uc758\ud558\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section css=&#8221;.vc_custom_1583521839344{background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243;][vc_column_text] \uc0c1\ub2f4\uc0ac\ub97c \uc704\ud55c \uc7ac\ud0dd \uadfc\ubb34 \uc194\ub8e8\uc158 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row el_class=&#8221;covid19&#8243;][vc_column][vc_column_text] \uc6b0\ub9ac \ubaa8\ub450\ub294 \ucf54\ub85c\ub098\ubc14\uc774\ub7ec\uc2a4\uac10\uc5fc\uc99d(COVID-19) \uc0ac\ud0dc\uc758 \uc601\ud5a5\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \uc2dc\uae30\uc5d0, \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \uc9c1\uc6d0\ub4e4\uc758 \uac74\uac15\uc744 \ubcf4\ud638\ud558\uace0 COVID-19 \ud655\uc0b0\uc744 \uc5b5\uc81c\ud558\uae30 \uc704\ud574 \ucd5c\uc120\uc744 \ub2e4\ud558\uace0 \uc788\uc73c\uba70, \uc804 \uc138\uacc4 \uc5ec\ub7ec \uae30\uc5c5\ub4e4\uc774 \uc7ac\ud0dd\uadfc\ubb34 \uc815\ucc45\uc744 \uc2dc\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 Genesys\ub3c4 \uc7ac\ud0dd \uadfc\ubb34\ub97c \uc9c0\uc6d0\ud558\ub294 Genesys \uc81c\ud488\uc758 \uae30\uc220\uc5d0 \ub300\ud574 \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":251875,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-262324","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/262324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=262324"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/262324\/revisions"}],"predecessor-version":[{"id":262731,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/262324\/revisions\/262731"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/251875"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=262324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}