{"id":224638,"date":"2020-08-05T11:54:19","date_gmt":"2020-08-05T18:54:19","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=224638"},"modified":"2025-10-21T17:01:17","modified_gmt":"2025-10-22T00:01:17","slug":"genesys-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud","title":{"rendered":"Genesys Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1729888007208{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243; el_class=&#8221;img-offset-right&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"mb-2\"><span class=\"d-block font-roboto mb-1 text-32\">Genesys Cloud <span class=\"text-orange\">CX<\/span><\/span> \uc62c\uc778\uc6d0 AI \uae30\ubc18 \ud074\ub77c\uc6b0\ub4dc<br \/>\n\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/h1>\n<p class=\"text-22 font-weight-regular mb-2\">Genesys Cloud CX\ub294 \ubaa8\ub4e0 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc870\uc728\ud569\ub2c8\ub2e4<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container   vc_custom_1722410561208\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-cloud-guided-tour\" target=\"\" rel=\"\">\ud50c\ub7ab\ud3fc \ub458\ub7ec\ubcf4\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/resources\/get-to-know-genesys-cloud-cx\" target=\"\" rel=\"\">\ub370\ubaa8 \uc2dc\uccad\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;543643&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\ub300\uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub41c<br \/>\n\uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h3>\n<p>Genesys Cloud CX\u2122\ub294 \uc138\uacc4\ub97c \uc120\ub3c4\ud558\ub294 AI \uae30\ubc18 <a href=\"\/ko-kr\/experience-orchestration\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/a> \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc911\uc694 \uc21c\uac04\uc5d0 \ub9de\ucd98 \uc5ec\uc815\uc744 \uc124\uacc4\ud558\uace0 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8, \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc804 \uc138\uacc4 100\uac1c\uad6d \uc774\uc0c1\uc5d0\uc11c \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \uc2e0\ub8b0\ud558\ub294 \uc120\ub3c4\uc801\uc778 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc194\ub8e8\uc158\uc778 Genesys Cloud CX\ub294 AI\ub97c \ud65c\uc6a9\ud574 \uc634\ub2c8\ucc44\ub110 \uc0c1\ud638\uc791\uc6a9\uc744 \uac15\ud654\ud558\uace0, \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305, \ub0b4\uc7a5\ud615 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(WEM), \uc5d4\ub4dc-\ud22c\uc5d4-\ub4dc \uc5ec\uc815 \uad00\ub9ac \ub4f1\uc73c\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc9c1\uc6d0 \uc720\uc9c0\uc728\uc744 \ub192\uc785\ub2c8\ub2e4. \uc774\uc81c \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubaa8\ub4e0 \uc811\uc810\uc744 \ud55c \uacf3\uc5d0\uc11c \uc5f0\uacb0\ud558\uace0, \ub9e4 \uc21c\uac04 \ubaa8\ub4e0 \uace0\uac1d\uc758 \uc778\ud130\ub799\uc158\uc5d0 \ub354 \uc758\ubbf8 \uc788\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-right play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/4hfmMYi6kRk?si=ybK1NIIsfa-8AV_n?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Hero-Video-Thumbnail-threads.png\" alt=\"Genesys cloud hero video thumbnail threads\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">4:20 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1714408635144{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"\/ko-kr\/customer-stories\/\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\" style=\"text-align: center;\">Genesys Cloud CX\ub85c \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ud601\uc2e0<\/h2>\n<div class=\"row my-2\">\n<div class=\"col-12 col-md-4\">\n<p class=\"font-weight-bold text-navy mb-0 text-center text-60\">94%<\/p>\n<p class=\"text-22 font-weight-regular\" style=\"text-align: center;\">\ud3c9\uade0 \uc751\ub2f5 \uc18d\ub3c4<\/p>\n<\/div>\n<div class=\"col-12 col-md-4\">\n<p class=\"font-weight-bold text-60 text-center text-navy mb-0\">90%<\/p>\n<p class=\"text-22 font-weight-regular\" style=\"text-align: center;\">\uccab \ud1b5\ud654 \ud574\uacb0\ub960<\/p>\n<\/div>\n<div class=\"col-12 col-md-4\">\n<p class=\"font-weight-bold text-60 text-center text-navy mb-0\">20%<\/p>\n<p class=\"text-22 font-weight-regular\" style=\"text-align: center;\">\uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/p>\n<\/div>\n<\/div>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"arrow arrow-primary\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1710802894665{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;sky-high&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys Cloud CX\ub9cc\uc774 \uc9c4\uc815\ud55c AI\ub97c \uae30\ubc18\uc73c\ub85c<br \/>\n\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">AI \uae30\ubc18<\/h3>\n<p>AI\uac00 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc \uc804\uccb4\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud0d1\uc7ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub9cc\ud07c AI\uc758 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc2ec\ub3c4 \uc788\ub294 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uace0\uac1d \uc694\uad6c\ub97c \ubcf4\ub2e4 \uc815\ud655\ud788 \uc608\uce21\ud558\uace0, \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \ub370\uc774\ud130 \uc911\uc2ec\uc758 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub824 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud CX\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc800\ud574\ud558\ub294 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uc124\uacc4\ubd80\ud130 \uad6c\ud604, \uc6b4\uc601\uae4c\uc9c0 \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4<\/h3>\n<p>Genesys Cloud CX\ub294 \ud074\ub77c\uc6b0\ub4dc \uc2dc\ub300\ub97c \uc704\ud574 \uc124\uacc4\ub418\uc5b4, \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc5d0 \ud544\uc694\ud55c \ubbfc\ucca9\uc131, \ud655\uc7a5\uc131, \ud601\uc2e0\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc2dc\ub300\uc5d0 \ub300\ube44\ud560 \uc218 \uc788\ub3c4\ub85d \ub514\uc790\uc778\ub41c Genesys Cloud CX\ub97c \uc0ac\uc6a9\ud558\uba74 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c \ubc0f \uc628\ud504\ub808\ubbf8\uc2a4 \ubb38\uc81c\ub85c \ub354 \uc774\uc0c1 \uace0\ubbfc\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \ub610\ud55c \ub124\uc774\ud2f0\ube0c API \uc6b0\uc120\uc758 \uc624\ud508 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574, \ud074\ub77c\uc6b0\ub4dc \uc6b0\uc120\uc758 \uc774\uc810\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc<\/h3>\n<p>\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uc5ec\uc815 \uad00\ub9ac \uae30\ub2a5\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uacb0\ud569\ud569\ub2c8\ub2e4. Genesys Cloud CX\ub97c \uc0ac\uc6a9\ud558\uba74 \uac01\uae30 \ub2e4\ub978 \uc194\ub8e8\uc158\uacfc \uc5ec\ub7ec \ubca4\ub354\ub97c \uc774\uc6a9\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \ud1b5\ud569 \uae30\uc220\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc73c\ub85c \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc5ec\uc815\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1624492627953{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1624929811772{padding-bottom: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\uac00 \ud55c\uacf3\uc5d0!<\/h2>\n<p style=\"text-align: center;\">\uc74c\uc131, \ub514\uc9c0\ud138, AI, \uc5ec\uc815 \ubd84\uc11d, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uae30\ub2a5\uc774 \ub2e8\uc77c \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc5d0 \uc62c\uc778\uc6d0\uc73c\ub85c \ud0d1\uc7ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c \ubaa8\ub4e0 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uac1c\ubc29\ud615 API, \uc0ac\uc804 \uad6c\ucd95\ub41c \ud1b5\ud569, \uad11\ubc94\uc704\ud55c AppFoundry\u00ae Marketplace\ub97c \ud1b5\ud574 \uc194\ub8e8\uc158\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \ud568\uaed8 \uc0ac\uc6a9\ud558\uba74 \uc9c4\uc815\ud55c AI \uae30\ubc18\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc2e4\ud604\ud558\uace0, \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \ud544\uc694\ub85c \ud558\ub294 \uacbd\ud5d8\uc744 \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;h2-color-blue h4-color-blue max-image-center&#8221;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3>\n<p>\uc5c5\uacc4 \ucd5c\uace0\uc758 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \ud544\uc694\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694. Genesys Cloud CX\ub294 \uacbd\uc7c1\uc774 \uc2ec\ud654\ub418\ub294 \uc2dc\uc7a5\uc5d0\uc11c \uacbd\uc7c1\uc6b0\uc704\ub97c \uc720\uc9c0\ud558\uba70 \uc131\uc7a5\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\ub294 \ubaa8\ub4e0 \ub3c4\uad6c\uc640 \uae30\uc220\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital-sales-service-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \ucc44\ub110<\/h3>\n<p>Genesys Cloud CX\uc640 \ud568\uaed8\ub77c\uba74 \ub354\uc6b1 \uc27d\uac8c \ud48d\ubd80\ud558\uace0 \uc6d0\ud65c\ud55c \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \ub514\uc9c0\ud138 \ub3c4\uad6c\ub294. \uc778\ud130\ub799\uc158\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uacbd\ud5d8\uc744 \ub354\uc6b1 \uc27d\uac8c \ucd5c\uc801\ud654\ud558\uace0, \uc5f0\uacb0\ud558\uace0, \uac1c\uc778 \ub9de\ucda4\ud654\ud558\ub294 \uac83\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3>\n<p>Genesys Cloud CX\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc2ec\uce35\uc801\uc778 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\ub294 \ub0b4\uc7a5\ud615 AI\ub97c \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc989\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uac80\uc99d\ub41c Genesys AI\ub85c \uc11c\ube44\uc2a4 \ud488\uc9c8\uacfc \ube44\uc988\ub2c8\uc2a4 \uc218\uc900\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3>\n<p>\uc9c1\uc6d0\ub4e4\uc774 \uc131\uacf5\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \ub9ac\uc18c\uc2a4\ub97c \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc81c\uacf5\ud558\uc138\uc694. Genesys \ud074\ub77c\uc6b0\ub4dc \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \uac00\uce58\uc640 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud558\uace0 \uad00\ub9ac \uc5c5\ubb34\ub97c \uad00\uc18c\ud654\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities#cjm\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac<\/h3>\n<p>\uc62c\ubc14\ub978 \ub370\uc774\ud130\ub97c \uc190\uc27d\uac8c \ud655\ubcf4\ud558\uba74 \uace0\uac1d \uc5ec\uc815\uc744 \ubcf4\ub2e4 \uc218\uc6d4\ud558\uac8c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0, \uc5ec\uc815\uacfc \uad00\ub828\ub41c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uace0, \uc5f0\uacb0\ub41c \uc5ec\uc815\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/cloud-architecture-and-open-platform\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3>\n<p>\ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ub2e8\uc77c \ud1b5\ud569 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uc5d0 \ucee8\ud0dd\uc13c\ud130 \uae30\uc220 \uc2a4\ud0dd\uc744 \ud1b5\ud569\ud558\uc138\uc694. Genesys Cloud CX\ub294 \ubcc0\ud654\ud558\ub294 \uae00\ub85c\ubc8c \ubc0f \ud604\uc9c0 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud574 \ub04a\uc784\uc5c6\uc774 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud601\uc2e0\uc740 \ud56d\uc0c1 \ub300\uaddc\ubaa8\ub85c \uc9c4\ud589\ub429\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/quM_4nkB-MI?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Modernize-your-contact-center-with-a-CCaaS-leader.jpg\" alt=\"Modernize your contact center with a ccaas leader\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc5c5\uacc4 \ucd5c\uace0\uc758 CCaaS\ub97c \uc194\ub8e8\uc158\uc73c\ub85c<br \/>\n\ucee8\ud0dd\uc13c\ud130\ub97c \ud604\ub300\ud654\ud558\uc138\uc694<\/h2>\n<p class=\"text-navy\">Genesys Cloud CX\ub294 \ub9e4\uc8fc \uc9c0\uc18d\uc801\uc778 \uc81c\ud488 \ud601\uc2e0 \uc8fc\uae30\ub97c \ud1b5\ud574, \uc5f0\uac04 400\uac1c \uc774\uc0c1\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"text-navy\">\ud604\ub300\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uc194\ub8e8\uc158\uc778 Genesys Cloud CX\ub294 \ud0c1\uc6d4\ud55c \ud655\uc7a5\uc131, \uc0ac\uc6a9\ud558\uae30 \uc27d\uace0 \uc989\uc2dc \ubc30\ud3ec \uac00\ub2a5\ud55c \uc778\ud130\ud398\uc774\uc2a4, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub85c\uc6b0 \uad6c\ucd95\uc744 \uc704\ud55c \ub2e8\uc77c \ub3c4\uad6c, \ub2e4\ub2e8\uacc4 \ub370\uc774\ud130 \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uad00\ub9ac\ub97c \uc704\ud55c \uc774\ubca4\ud2b8 \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc \ub4f1\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\/cloud-architecture\" target=\"\" rel=\"\">\uc544\ud0a4\ud14d\ucc98 \ubcf4\uae30<\/a><a role=\"button\"  class=\"arrow\" href=\"\/ko-kr\/capabilities\/global-availability\" target=\"\" rel=\"\">\uae00\ub85c\ubc8c \ub9ac\uc83c \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/ko-kr\/company\/trust\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\uc548\uc131, \ubcf5\uc6d0\uc131, \uc900\ubc95\uc131<\/h3>\n<p>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc801\ud569\ud55c \uc548\uc804\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\uc138\uc694. Genesys Cloud\ub294 \uc678\ubd80 \uce68\ud22c \ud14c\uc2a4\ud2b8, \uacf5\uaca9 \ubc29\uc5b4 \uc790\ub3d9\ud654, TLS \ubc0f AES-256 \uc554\ud638\ud654\ub85c \ucd5c\uc2e0 \ubcf4\uc548 \ud45c\uc900\uc744 \ucda9\uc871\ud569\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc8fc\uc694 \uc778\uc99d\uacfc \uc5c4\uaca9\ud55c \uaddc\uc81c \uc900\uc218\ub97c \ud1b5\ud574 \uc5c5\uc885\uacfc \uc18c\uc7ac\uc9c0\uc5d0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d \ubc0f \ube44\uc988\ub2c8\uc2a4 \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/ko-kr\/pricing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uae30\uc5c5 \ub2c8\uc988 \uae30\ubc18\uc758 \uc720\uc5f0\ud55c \uac00\uaca9 \ucc45\uc815<\/h3>\n<p>Genesys\ub294 \ud544\uc694\ud55c \uae30\ub2a5\ub9cc \uad6c\ub9e4\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\ud55c \uc635\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0ac\uc6a9 \uc911\uc5d0 \uaddc\ubaa8\ub97c \uc904\uc774\uac70\ub098 \ud655\uc7a5\ud558\uace0 \uc2f6\ub2e4\uba74 \uc5b8\uc81c\ub4e0\uc9c0 \uc27d\uac8c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac80\uc99d\ub41c \ud30c\ud2b8\ub108\uc640 \ube44\uc804\uc744 \uc9c0\ub2cc \uc81c\ud488\uc5d0 \ud22c\uc790\ud558\uc138\uc694. Genesys Cloud CX\uc640 \ud568\uaed8\ud558\uba74 \uc790\uc2e0\uac10\uc744 \uac00\uc9c0\uace0 \uc758\ubbf8 \uc788\ub294 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc0dd\uc131 \ubc0f \uc804\ub2ec\ud558\uace0, \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uac00\uaca9 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc740 \uc65c Genesys Cloud CX\ub97c \uc120\ud0dd\ud560\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View \uc3d8\uce74(Socar) story\" title=\"\uc3d8\uce74(Socar)\" href=\"#473799\"><img decoding=\"async\" class=\"company-logo\" alt=\"Socar logo rgb \uc2dc\uadf8\ub2c8\ucc98\ub85c\uace0 250px\" src=\"https:\/\/www.genesys.com\/media\/SOCAR_Logo_RGB_\uc2dc\uadf8\ub2c8\ucc98\ub85c\uace0_250px.png\" width=\"250\" height=\"60\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers&#8217; Sales and Services story\" title=\"Coca-Cola Bottlers&#8217; Sales and Services\" href=\"#412659\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"473799\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/socar\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Socar webpage image\" src=\"https:\/\/www.genesys.com\/media\/Socar_Webpage-Image.jpg\" width=\"626\" height=\"417\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc13c\ud130 \ubcc4\ub85c \uc0b0\uc7ac\ub418\uc5b4 \uc788\ub358 \ub370\uc774\ud130\ub4e4\uc774 Genesys\ub97c \uc774\uc6a9\ud558\uba70 \ud558\ub098\ub85c \ud1b5\ud569 \ub418\uba74\uc11c \uc885\ud569\uc801\uc778 \ubdf0\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \ud604\uc7ac\ub97c \ubd84\uc11d\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \ub2e4\uc74c \uc561\uc158 \uc120\uc815\uc774 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\uc774\ubd09\uc6b1 \ud300\uc7a5<\/p><p class=\"customer-title\">\uc3d8\uce74 \uace0\uac1d \ub9cc\uc871\ud300<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"412659\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Cocacolabss hero\" src=\"https:\/\/www.genesys.com\/media\/CocaColaBSS_hero.jpg\" width=\"626\" height=\"356\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc0c1\ub2f4\uc0ac\ub4e4\uc740 Genesys \uc194\ub8e8\uc158\uc774 \ub354 \ube60\ub974\uace0 \uc0ac\uc6a9\ud558\uae30 \uc27d\ub2e4\uba70 \ub9e4\uc6b0 \uae0d\uc815\uc801\uc73c\ub85c \ud3c9\uac00\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc57d 50% \uc808\uac10\ud588\uc73c\uba70, \uace0\uac1d \uad00\ub9ac\uc758 \uacbd\uc6b0 Tulsa \uc9c0\uc5ed\uc5d0\uc11c\ub294 100% \uac00\uc0c1 \ubc29\uc2dd\uc73c\ub85c \uc804\ud658\ud588\uace0, Tampa\uc5d0\uc11c\ub294 \uace0\uac1d \uc13c\ud130\ub97c \ud55c \uacf3\uc73c\ub85c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nicole Thomas<\/p><p class=\"customer-title\">Senior Director, Service Operations Support, Coca-Cola Bottlers\u2019 Sales and Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys Cloud\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-cx-architecture-and-open-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-product-overview-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud cx product overview thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Product overview<\/p><h3 class=\"item-title h6\">Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\ucee8\ud0dd\uc13c\ud130 \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024-prescriptive-migration-ko-cover.png\" height=\"164\" width=\"300\" alt=\"2024 prescriptive migration ko cover\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Genesys \ucee8\ud0dd\uc13c\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uac00\uc774\ub4dc\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714436749712{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h4\">Genesys Cloud CX\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83\uc744 \uc9c0\uae08 \ud655\uc778\ud574\ubcf4\uc138\uc694<\/h3>\n<p>Genesys Cloud CX\ub97c \uc0ac\uc6a9\ud558\uba74 \uac04\ud3b8\ud55c \uc62c\uc778\uc6d0 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc6d0\ud65c\ud55c \ub300\ud654\ub97c \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \ub370\ubaa8\ub97c \uc694\uccad\ud574 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\uc2e0\uc18d\ud55c \ubc30\ud3ec\uc640 \uac04\ud3b8\ud55c \uad00\ub9ac\ub85c \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uac00 \ubcf4\ub2e4 \ube60\ub974\uac8c \ubaa9\ud45c\ub97c \uc774\ub8e8\uace0 \uc6d0\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \uacbd\ud5d8\uc758 \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \ub9e4\ub044\ub7fd\uac8c \uc870\uc728\ud558\ub294 \ubc29\ubc95\ub3c4 \ud568\uaed8 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/224638\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/224638\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"224638\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; 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