{"id":224638,"date":"2020-01-13T23:58:22","date_gmt":"2020-01-14T07:58:22","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=224638"},"modified":"2026-10-08T04:08:15","modified_gmt":"2026-10-08T11:08:15","slug":"genesys-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud","title":{"rendered":"Genesys Cloud CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row el_id=&#8221;genesys-cx-hero&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"color: var(--text-default-secondary, #3d496d);\">GENESYS CLOUD<\/p>\n<h1>\uc5d0\uc774\uc804\ud2f1 AI\ub85c<br \/>\n\uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8 \uad6c\ud604<\/h1>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\">\uae30\uc5c5 \ub0b4 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc744 \ud1b5\ud569\ud558\ub294 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uacfc \uadf8 \uc548\uc5d0 \ub0b4\uc7a5\ub41c AI\ub85c \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uace0, \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uba70, \ube44\uc988\ub2c8\uc2a4\ub97c \ud601\uc2e0\ud558\uc138\uc694.<br \/>\n<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/tour\" target=\"\" rel=\"\">\ud50c\ub7ab\ud3fc \ub458\ub7ec\ubcf4\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/18rNQO8A9Nw\" target=\"\" rel=\"\">\uc601\uc0c1\uc73c\ub85c \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column][vc_single_image image=&#8221;638749&#8243; css=&#8221;&#8221; el_id=&#8221;cloud-hero&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;sticky-top&#8221; el_id=&#8221;genesys-cx-nav&#8221;][vc_row][vc_column]<div class=\"chunk-template-container genesys-cx-nav\" ><div class=\"wpb-content-wrapper\"><p>[vc_section sec_wrap_no=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;genesys-cx-nav&#8221;][vc_row r_wrap_no=&#8221;enable&#8221;][vc_column c_wrap_no=&#8221;enable&#8221;]\n  <header class=\"octobeam-secondary sticky-top\">\n    <div class=\"container\">\n      <nav class=\"navbar rounded-3 navbar-expand-lg w-100\">\n        <a class=\"navbar-brand animated\" href=\"\/ko-kr\/genesys-cloud\">\n          <img decoding=\"async\" class=\"genesys-logo\" width=\"200\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/Genesys-cloud-logo-2.png\" alt=\"Logo\">\n        <\/a>\n        <button class=\"navbar-toggler collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\".octobeam-secondary-nav\" aria-label=\"Toggle navigation\">\n          <i class=\"fa-kit fa-chevron-up\"><\/i>\n        <\/button>\n        <div class=\"navbar-collapse collapse octobeam-secondary-nav\">\n          <ul class=\"navbar-nav primarydrop\">\n            <li class=\"nav-item\"><a class=\"nav-link\" href=\"#capabilities\">\uae30\ub2a5<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#platform\">\ud50c\ub7ab\ud3fc<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#teams\">\ud300<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#customer-stories\">\uace0\uac1d<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#resources\">\ub9ac\uc18c\uc2a4<\/a><\/li>\n          <\/ul>\n          <ul class=\"navbar-nav seconddrop ms-auto\">\n            <li class=\"nav-item kraken-started\">\n              <a class=\"nav-link\" role=\"button\" href=\"#\"><div class=\"btn btn-secondary small mt-0\">\uc2dc\uc791\ud558\uae30<\/div><\/a>\n            <\/li>\n          <\/ul>\n        <\/div>\n      <\/nav>\n    <\/div>\n  <\/header>\n  [vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-model&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uc0c8\ub85c\uc6b4 CX \uc6b4\uc601 \ubaa8\ub378<\/h2>\n<p style=\"text-align: center;\">CX\ub294 \uc5b4\ub290\ub367 \ube44\uc988\ub2c8\uc2a4\ub97c \ucc28\ubcc4\ud654\ud558\ub294 \uacb0\uc815\uc801 \uc694\uc18c\uac00 \ub418\uc5c8\uc73c\uba70, \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac08 \uc218 \uc788\ub294 \ucd5c\uace0\uc758 \ubc29\ubc95\uc785\ub2c8\ub2e4. Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uc774 \uc0c8\ub85c\uc6b4 CX \uc6b4\uc601 \ubaa8\ub378\uc744 \uc548\uc815\uc801\uc774\uba74\uc11c\ub3c4 \ub300\uaddc\ubaa8\ub85c \uad6c\ud604\ud558\uc5ec, \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \ucd5c\uc801\ud654\ud558\uace0 \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ub3c4\ucd9c\ud558\uba70, AI \ud22c\uc790 \uc218\uc775\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1787705486859{background-color: #F9F8F5 !important;border-radius: 35px !important;}&#8221; el_id=&#8221;model-items&#8221;][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638689&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">\uc778\uc9c0<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">\uc870\uc9c1 \ub0b4 \uc804\uccb4 \uae30\uc220 \uc0dd\ud0dc\uacc4\uc758 \uc2e0\ud638, \ucee8\ud14d\uc2a4\ud2b8, \ub370\uc774\ud130, \uc0c1\ud0dc\ub97c \uc774\ud574\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638692&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_id=&#8221;card&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">\ud310\ub2e8<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">\ucee8\ud14d\uc2a4\ud2b8, \uc2e4\uc2dc\uac04 \ub300\ud654, \ubaa9\ud45c\ub97c \uae30\ubc18\uc73c\ub85c \uc720\uc5f0\ud558\uac8c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9bd\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638693&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;.vc_custom_1787704763552{border-radius: 15px !important;border-color: #F1EFEA !important;}&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">\uc2e4\ud589<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">\ubb38\uc81c \ub610\ub294 \uc694\uccad\uc774 \ud574\uacb0\ub420 \ub54c\uae4c\uc9c0 \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\uc640 \uc2dc\uc2a4\ud15c\uc744 \ud65c\uc6a9\ud574 \uc791\uc5c5\uc744 \uc2e4\ud589\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638694&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">\ucd5c\uc801\ud654<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">\uacb0\uacfc\ub85c\ubd80\ud130 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638695&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">\uac70\ubc84\ub10c\uc2a4<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ubaa8\ub4e0 \uad6c\uc131 \uc694\uc18c\ub97c \uc124\uacc4\ud558\uace0, \uc81c\uc5b4\ud558\uace0, \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;capabilities&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row el_class=&#8221;capabilities-row&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"color: var(--text-default-secondary, #3d496d);\">\uae30\ub2a5<\/p>\n<h2>\uac00\ub4dc\ub808\uc77c \uae30\ubc18\uc758 \uc790\uc728\uc801 \ucc38\uc5ec \uad6c\ud604<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\n\uc2e0\uc18d\ud558\uace0 \uad00\ub828\uc131 \ub192\uc740 \ucc38\uc5ec\ub85c \uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uace0 \uae30\uc874 \uace0\uac1d\uc744 \uc720\uc9c0\ud558\uc138\uc694. AI\uac00 \uc870\uc9c1\uc758 \ud1b5\uc81c \ubc0f \uc815\ucc45 \ubc94\uc704 \ub0b4\uc5d0\uc11c \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0, \uc2e4\ud589\ud558\uba70, \uacb0\uacfc\ub97c \uac80\uc99d\ud569\ub2c8\ub2e4.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ub2e8\uc77c \uc6cc\ud06c\ubca4\uce58\uc5d0\uc11c AI \uc0c1\ub2f4\uc0ac \uad6c\ucd95, \ud14c\uc2a4\ud2b8, \uac70\ubc84\ub10c\uc2a4 \uc218\ud589<\/h3><p class=\"text-16 link-desc\">\uc2b9\uc778\ub41c \uc9c0\uc2dd\uc744 \uae30\ubc18\uc73c\ub85c \uc870\uce58\ub97c \uc2e4\ud589\ud558\uace0, \ub2e4\ub978 \uc2dc\uc2a4\ud15c \ubc0f AI \uc0c1\ub2f4\uc0ac\uc640 \uc5f0\ub3d9\ud558\uba70, \ubc30\ud3ec\ud558\uae30 \uc804\uc5d0 \ucca0\uc800\ud788 \uac80\uc99d\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc0c1\uc2dc \uac00\ub3d9\ub418\ub294 \uc804\ubb38 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \ub354 \ub9ce\uc740 \ubb38\uc81c \ud574\uacb0<\/h3><p class=\"text-16 link-desc\">\uc778\uc9c0\ud558\uace0 \ucd94\ub860\ud558\uace0 \ud589\ub3d9\ud558\ub294 AI \uc0c1\ub2f4\uc0ac\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uc5b8\uc5b4\ub85c \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ubaa8\ub4e0 \ucc44\ub110\uc5d0 AI \ucc38\uc5ec \ud655\uc7a5<\/h3><p class=\"text-16 link-desc\">\uc778\ubc14\uc6b4\ub4dc\uc640 \uc544\uc6c3\ubc14\uc6b4\ub4dc\ub97c \uac00\ub9ac\uc9c0 \uc54a\uace0 \uc74c\uc131, \ud14d\uc2a4\ud2b8, \uc6f9, \uc18c\uc15c, \uc653\uce20\uc571(WhatsApp) \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0 AI \uc0c1\ub2f4\uc0ac\ub97c \ubc30\ud3ec\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Voice ai agent instructions panel alongside a personal banking virtual agent profile card.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Personal banking agentic virtual agent chat interface with a customer message about disputing a charge.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Banking virtual agent interface showing channel options voice, messaging, email, and social alongside an email conversation.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-orchestrate&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc804\uc0ac\uc801 \ucc28\uc6d0\uc758 \uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\n\ubaa8\ub4e0 \uc811\uc810, \uc2dc\uc2a4\ud15c, \ud30c\ud2b8\ub108\uc5d0 \uac78\uccd0 \ub9de\ucda4\ud615 \uc5ec\uc815\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uace0 \uc5ec\uc815 \uc774\uba74\uc758 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uace0\uac1d \ud3c9\uc0dd \uac00\uce58\ub97c \ub192\uc774\uc138\uc694.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ub370\uc774\ud130, \uba54\ubaa8\ub9ac, \uc2e4\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8\uc758 \ud1b5\ud569<\/h3><p class=\"text-16 link-desc\">\ubaa8\ub4e0 \uc2e0\ud638\ub97c \uc218\uc9d1, \ubcf4\uac15, \ud65c\uc131\ud654\ud558\uc5ec \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uc720\uc5f0\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ubaa8\ub4e0 \uc5ec\uc815\uc744 \ucd5c\uc801\uc758 \uacb0\uacfc\ub85c \uc5f0\uacb0<\/h3><p class=\"text-16 link-desc\">\uace0\uac1d \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uadf8\ub300\ub85c \uc720\uc9c0\ud55c \ucc44 \uc801\uc808\ud55c \ub2f4\ub2f9\uc790, AI \uc0c1\ub2f4\uc0ac \ub610\ub294 \uc5c5\ubb34 \ud750\ub984\uc73c\ub85c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uacbd\ud5d8 \uc774\uba74 \uc5c5\ubb34\uc758 \uc790\ub3d9\ud654<\/h3><p class=\"text-16 link-desc\">\ud504\ub860\ud2b8 \uc624\ud53c\uc2a4\uc640 \ubc31 \uc624\ud53c\uc2a4 \ud300\uc744 \uc5f0\uacb0\ud558\uc5ec \ubcf5\uc7a1\ud55c \uc5c5\ubb34\uac00 \uc644\uc804\ud788 \ud574\uacb0\ub420 \ub54c\uae4c\uc9c0 \uacc4\uc18d \uc9c4\ud589\ub418\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Customer profile card showing contact details, outcomes achieved, and segments for a customer named steven bell.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Journey management diagram showing interaction history and a predictive model with a propensity to churn breakdown chart.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Case details panel showing a vip package, customer transportation info, and case performance metrics.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-augment&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc9c1\uc6d0\uc758 \uc804\ubb38\uc131 \ubc0f \uc131\uacfc \uac15\ud654<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\n\uc9c1\uc6d0\uacfc \ud611\uc5c5\ud558\ub294 AI\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \ud300\uc758 \uc131\uacfc\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694. \uc2e4\uc2dc\uac04 \uc548\ub0b4\uc640 \ub9de\ucda4\ud615 \uac1c\ubc1c\ub85c \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<br \/>\n<\/span>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ub2e8\uc77c\uc758 AI \uae30\ubc18 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \uace0\uac1d \uc5c5\ubb34 \ud574\uacb0<\/h3><p class=\"text-16 link-desc\">\ucf54\ud30c\uc77c\ub7ff, \ucee8\ud14d\uc2a4\ud2b8, \uc9c0\uc2dd, \uae30\ud0c0 AI \ud234\uc744 \uacb0\ud569\ud558\uc5ec \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ub9de\ucda4\ud615 \uac1c\ubc1c\ub85c \uc131\uacfc \uac1c\uc120<\/h3><p class=\"text-16 link-desc\">\uc2e4\uc2dc\uac04 \uc131\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud55c \ucf54\uce6d, \ud559\uc2b5, \ubaa9\ud45c, \ud3ec\uc0c1\uc744 \ud1b5\ud574 \uc2e4\uc9c8\uc801\uc778 \ubc1c\uc804\uc744 \uacac\uc778\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">CRM \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 Genesys Cloud AI \ub0b4\uc7a5<\/h3><p class=\"text-16 link-desc\">CRM\uc5d0 \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub97c \ub3d9\uae30\ud654\ud558\uace0, AI \uae30\ubc18\uc758 \uc0c1\ub2f4\uc0ac \ud234, \ub77c\uc6b0\ud305, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \ucc44\ub110\uc744 \uc5f0\ub3d9\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Ai powered copilot panel recommending actions like recalling an espresso maker and flagging potential customer churn.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Agent scorecard summary showing performance metrics including average handle time, after call work rate, and quality scores.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Crm interface with a copilot panel and customer profile showing loyalty points.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-optimize&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc2e4\uc2dc\uac04 \ubd84\uc11d, \uc801\uc751, \ucd5c\uc801\ud654<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\n\uc218\ub3d9 \uac1c\uc785 \uc5c6\uc774 \ub9c8\ucc30 \uc694\uc18c\ub97c \uac10\uc9c0\ud558\uace0 \uacbd\ud5d8\uc744 \uc870\uc815\ud558\ub294 AI\ub85c \uc11c\ube44\uc2a4 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uc138\uc694.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/capabilities\/call-center-software\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ubaa8\ub4e0 \ub300\ud654\uc758 \ud488\uc9c8 \ud5a5\uc0c1<\/h3><p class=\"text-16 link-desc\">\uc0c1\ub2f4\uc0ac \ubc0f AI\uac00 \uc8fc\ub3c4\ud558\ub294 \ubaa8\ub4e0 \ub300\ud654\ub97c \uad00\ucc30\ud558\uace0, \ud589\ub3d9\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uba70, \uc131\uacfc\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc218\uc694 \ubcc0\ud654\uc5d0 \ub9de\ucdb0 AI\uc640 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \uc870\uc728<\/h3><p class=\"text-16 link-desc\">\ubb38\uc758\ub7c9\uc744 \uc608\uce21\ud558\uace0, \uc218\uc6a9 \ub2a5\ub825\uc744 \uacc4\ud68d\ud558\uba70, \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 AI \uc0c1\ub2f4\uc0ac\ub97c \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uc5c5\ubb34\uc5d0 \ud560\ub2f9\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ubaa8\ub4e0 \ud2b8\ub80c\ub4dc \uc774\uba74\uc758 \uc6d0\uc778 \ud30c\uc545<\/h3><p class=\"text-16 link-desc\">\ub9de\ucda4\ud615 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc5ec KPI\ub97c \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uace0, \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uba70, CX \uc6b4\uc601 \uc804\ubc18\uc5d0\uc11c ROI\ub97c \uc785\uc99d\ud569\ub2c8\ub2e4.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Customer verification and authentication flow with a sentiment indicator and guided score.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Forecast chart comparing offered volume and average handle time over time.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Analytics dashboard showing voice and digital channel volume, sla adherence bar chart, and anomaly detection alert.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;platform&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;2\/3&#8243; el_class=&#8221;content-head-center&#8221; offset=&#8221;vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: center;\">\ud50c\ub7ab\ud3fc<\/p>\n<h2 style=\"text-align: center;\">\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc120\ub3c4\ud558\ub294 \ucd5c\uc801\uc758 \ud50c\ub7ab\ud3fc<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud\ub294 \ub0a8\ub2e4\ub978 \uc124\uacc4 \ucca0\ud559\uc744 \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uc758\ub3c4\ub97c \uc774\ud574\ud558\ub294 \uc9c0\ub2a5, \uc989\uac01\uc801\uc73c\ub85c \uc2e4\ud589\ud558\ub294 \uc18d\ub3c4, \uc804\uc0ac \uc870\uc9c1\uc744 \uc5f0\uacb0\ud558\ub294 \uac1c\ubc29\uc131, \ucc45\uc784\uac10 \uc788\uac8c \ud655\uc7a5\ud558\ub294 \uc81c\uc5b4\ub825\uc744 \ubaa8\ub450 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc5d0\uc774\uc804\ud2f1 \uc6b4\uc601 \ubaa8\ub378\ub85c \uc804\ud658\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \ub9cc\ub098\ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;platform-items&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/genesys_cloud_globe.png\" alt=\"Abstract illustration of overlapping orange and blue swirling rings representing AI orchestration\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">AI<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">AI\uc640 \uc778\uac04\uc758 \uc5c5\ubb34\ub97c \ud568\uaed8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uc5ec \uacbd\ud5d8 \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc5d0\uc11c \uc131\uacfc\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/platform_waves.png\" alt=\"Abstract illustration of colorful flowing waveforms representing real-time conversational data.\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">\uc2e4\uc2dc\uac04<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">\uc9c4\ud589 \uc911\uc778 \ub300\ud654 \ub370\uc774\ud130\ub97c \uc989\uac01\uc801\uc778 \uc870\uce58\ub85c \uc804\ud658\ud558\uc5ec \ubaa8\ub4e0 \uae30\ud68c\ub97c \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/ecosystem_logos.png\" alt=\"ecosystem_logos\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">\uc5d0\ucf54\uc2dc\uc2a4\ud15c<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">\uae30\uc5c5 \ub0b4 \ubaa8\ub4e0 \uc2dc\uc2a4\ud15c, \ub370\uc774\ud130, AI\ub97c \uc5f0\uacb0\ud558\uc5ec \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc758 \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud48d\ubd80\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/trust-center\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/shield_platform-1.png\" alt=\"Illustration of a shield with a compass icon, surrounded by red connecting lines, representing enterprise trust and security.\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">\uc2e0\ub8b0<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">\uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09\uc758 \ub192\uc740 \uc548\uc815\uc131, \ubcf4\uc548, \uaddc\uc815 \uc900\uc218 \ubc0f \uac70\ubc84\ub10c\uc2a4\ub97c \ud1b5\ud574 \ucc45\uc784\uac10 \uc788\ub294 \ud601\uc2e0\uc744 \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-scale&#8221;][vc_row][vc_column el_class=&#8221;content-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: start;\">AI \ud22c\uc790 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654\ud558\ub294 \uaddc\ubaa8, \uc18d\ub3c4, \uc2e0\ub8b0<\/h2>\n<p style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Genesys\uc758 \uc8fc\uc694 \uc131\uacfc\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4(2026 \ud68c\uacc4\uc5f0\ub3c4 \uae30\uc900).<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">290\uc5b5<\/p>\n<p class=\"h5\">\uc5f0\uac04 \uc2e4\uc2dc\uac04 \ub300\ud654 \ucc98\ub9ac \uac74\uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">200\ub9cc<\/p>\n<p class=\"h5\">Genesys Cloud \uc0ac\uc6a9\uc790 \uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">28,000<\/p>\n<p class=\"h5\">\uc5f0\uac04 \uc74c\uc131 \ud14d\uc2a4\ud2b8 \ubcc0\ud658 \uc5f0\uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;teams&#8221;][vc_row][vc_column el_class=&#8221;content-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\ud300<\/p>\n<h2 style=\"text-align: start;\">CX \ud300\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \ud55c\uacf3\uc5d0\uc11c \ub9cc\ub098\uc138\uc694<\/h2>\n<p style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">\uac01 \uc5ed\ud560\uc5d0 \ub9de\ucda4\ud654\ub41c AI\ub85c \ud6a8\uc728\uc131 \ud5a5\uc0c1 \ubc0f \ud3c9\uc0dd \uace0\uac1d \ud655\ubcf4<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_single_image image=&#8221;638730&#8243; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">AI \uc804\ub7b5\uac00<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">\uc2e4\ubb34 \uc801\uc6a9 \uc900\ube44\ub97c \ub9c8\uce5c AI\ub97c \ub354 \ube60\ub974\uac8c \ud655\uc7a5\ud558\uace0, \uce21\uc815 \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5\uc744 \uc785\uc99d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_raw_html css=&#8221;&#8221; el_id=&#8221;ai-strategists&#8221;]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[\/vc_raw_html][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">\ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud300<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">\uc790\ub3d9\ud654 \ubc0f \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ud1b5\ud574 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \ud488\uc9c8\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #ai-strategists .wpb_wrapper > svg { width: 48px; height: 47.702px; flex-shrink: 0; }\r <\/style>[\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_raw_html 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css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">IT \ubc0f \uac1c\ubc1c\uc790<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI, \uac1c\ubc29\ud615 API, \ub0b4\uc7a5\ub41c \uac70\ubc84\ub10c\uc2a4\ub97c \ud1b5\ud574 CX \ud601\uc2e0\uc744 \uc804\uc0ac\uc801\uc73c\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #it-developers .wpb_wrapper > svg { width: 48px; height: 43.635px; flex-shrink: 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;customer-stories&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">\uace0\uac1d<\/p>\n<h2 style=\"text-align: start;\">\uae00\ub85c\ubc8c \ud1b1 \ube0c\ub79c\ub4dc\uac00 Genesys\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Vodafone Oman story\" title=\"Vodafone Oman\" href=\"#626508\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone logo\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Logo_300x71-2.png\" width=\"300\" height=\"71\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Global Payments story\" title=\"Global Payments\" href=\"#628363\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo global payments\" src=\"https:\/\/www.genesys.com\/media\/logo-Global_Payments.svg\" width=\"390\" height=\"59\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"#501563\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Best Buy Canada story\" title=\"Best Buy Canada\" href=\"#591441\"><img decoding=\"async\" class=\"company-logo\" alt=\"Best buy canada   geek squad logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" width=\"840\" height=\"217\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"626508\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone-oman\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Smiling man typing on his mobile phone\" src=\"https:\/\/www.genesys.com\/media\/Vodafone-Oman-hero-image.webp\" width=\"1600\" height=\"1067\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574, \ubaa8\ub4e0 \ucc44\ub110\uc744 \ub300\uc0c1\uc73c\ub85c \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc2e0\uc18d\ud558\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uacfc \uc6b0\ub9ac\uc758 \ube44\uc988\ub2c8\uc2a4 \uc18d\ub3c4\uc5d0 \ubc1c\ub9de\ucd9c \uc218 \uc788\ub294 \ud30c\ud2b8\ub108\uac00 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. Genesys\uc640 \ud568\uaed8\ud558\uba74\uc11c \uc18c\ud1b5\uacfc \uc758\uc0ac\uacb0\uc815\uc740 \ubb3c\ub860, \uad6c\ud604\uae4c\uc9c0 \ube60\ub974\uac8c \uc9c4\ud589\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Salim Al Adawi<\/p><p class=\"customer-title\">\uace0\uac1d\uad00\ub9ac \ub9e4\ub2c8\uc800, Vodafone Oman<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"628363\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/global-payments\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Hero img global payments\" src=\"https:\/\/www.genesys.com\/media\/hero-img-Global_Payments.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\ub85c\ub4dc\ub9f5\uc774 \uc544\ub2cc, \uc9c0\uae08 \ub2f9\uc7a5 \uad6c\ud604\ud560 \uc218 \uc788\ub294 \uac80\uc99d\ub41c \uae30\ub2a5\uc744 \uad6c\ub9e4\ud558\uace0 \uc2f6\uc5c8\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc2dc\uc2a4\ud15c \ub0b4\uc7a5 \uae30\ub2a5\ubd80\ud130 AppFoundry \ud30c\ud2b8\ub108, \uc989\uc2dc \uc0ac\uc6a9 \uac00\ub2a5\ud55c API\uae4c\uc9c0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc694\uc18c\ub97c \uc644\ubcbd\ud788 \uc81c\uacf5\ud588\uc73c\uba70, \uc27d\uace0 \ud45c\uc900\ud654\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \ube60\ub974\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Beth Granberry<\/p><p class=\"customer-title\">\ud1b5\uc2e0 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4 \uc774\uc0ac, Global Payments<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"501563\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/virgin-atlantic\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail virgin atlantic\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Virgin-Atlantic.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys\uc640 \ud568\uaed8 AI \uc804\ub7b5\uc744 \ucd94\uc9c4\ud558\uba74\uc11c \ud55c \ub2e8\uacc4 \ub354 \ubc1c\uc804\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. Genesys \uc6f9 \uba54\uc2dc\uc9d5\uc740 \uadf8 \uc804\uc5d0 \uc0ac\uc6a9\ud55c \uc81c\ud488\ubcf4\ub2e4 220% \ub354 \ub9ce\uc740 \ub300\ud654\ub97c \ucc98\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ubb34 \ud6a8\uc728\uc131\uc774 2\ubc30 \ub192\uc544\uc9c4 \uac70\uc8e0.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Louise Phillips<\/p><p class=\"customer-title\">\uace0\uac1d \uc13c\ud130 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5, Virgin Atlantic<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"591441\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Best buy canada store\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Mobile-store-2.jpg\" width=\"657\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys\ub294 \uc0c8\ub85c\uc6b4 \uc2dc\ub3c4\ub97c \ub9c8\uc74c\uaecf \ud3bc\uce60 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\uc5ec \ub2f9\uc0ac\uc758 \ud601\uc2e0\uc744 \uc774\ub04c\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \ub354 \ud070 \uac10\ub3d9\uacfc \uc990\uac70\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \ubc29\uc548\uc744 \ubaa8\uc0c9\ud558\uace0, \uad81\uadf9\uc801\uc73c\ub85c \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Mick Robinson<\/p><p class=\"customer-title\">\uace0\uac1d \uad00\ub9ac \uc774\uc0ac, Best Buy Canada<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;resources&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">\ub354 \uc54c\uc544\ubcf4\uae30<\/p>\n<h2 style=\"text-align: start;\">\uc5d0\uc774\uc804\ud2f1 AI\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0<br \/>\n\ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-cx-architecture-and-open-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-product-overview-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud cx product overview thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Product overview<\/p><h3 class=\"item-title h6\">Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024-prescriptive-migration-ko-cover.png\" height=\"164\" width=\"300\" alt=\"2024 prescriptive migration ko cover\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Genesys \ucee8\ud0dd\uc13c\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uac00\uc774\ub4dc\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud.png\" height=\"508\" width=\"1288\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">Genesys Cloud CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-form&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221;][vc_column el_class=&#8221;cx-form-head&#8221;]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center \"  href=\"\/ko-kr\/contact-us\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 style=\"text-align: center;\">\uc804\uc0ac\uc801\uc778 \uc5d0\uc774\uc804\ud2f1 AI \ud65c\uc6a9 \ubc29\ubc95\uc744 Genesys\uc640 \ud568\uaed8 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/h2>\n<p style=\"text-align: center;\">\uadc0\uc0ac\uc758 CX \uc5ec\uc815\uc774 \uc5b4\ub290 \ub2e8\uacc4\uc5d0 \uc788\ub4e0, AI \ud65c\uc6a9\uc744 \uadf9\ub300\ud654\ud560 \uc218 \uc788\ub294 \ucd5c\uc801\uc758 \ub85c\ub4dc\ub9f5 \uc218\ub9bd\uc744 \ub3c4\uc640\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">\ubb38\uc758\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-faq&#8221;][vc_row el_class=&#8221;cx-faq&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;cx-faq-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: start;\">Genesys Cloud\uc5d0 \ub300\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 \uc5b4\ub5a4 \uc6a9\ub3c4\ub85c \uc0ac\uc6a9\ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \uae30\uc5c5\uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd\uc13c\ud130<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \ucc44\ub110<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac<\/a>, \ubd84\uc11d \ub4f1 \uace0\uac1d \uacbd\ud5d8 \uc6b4\uc601 \uc804\ubc18\uc744 \ud55c\uacf3\uc5d0\uc11c \uc2e4\ud589\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c AI\uc640 \uc778\uac04 \uc0c1\ub2f4\uc0ac \ud300\uc774 \ud568\uaed8 \ud611\ub825\ud558\uba70, \uac01 \uace0\uac1d\uc758 \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud30c\uc545\ud558\uace0, \ub2e4\uc74c \ub2e8\uacc4\ub85c \ub098\uc544\uac08 \uc62c\ubc14\ub978 \ubc29\ud5a5\uc744 \uacb0\uc815\ud55c \ub2e4\uc74c, \uc774\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud55c \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uac83\ubd80\ud130 \uc5ec\ub7ec \ubd80\uc11c\uac00 \uc5f0\uacc4\ub41c \ubcf5\uc7a1\ud55c \uc694\uccad \ucc98\ub9ac\uae4c\uc9c0 \ubaa8\ub450 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud574 \uc9c0\uc18d\uc801\uc778 \uc120\uc21c\ud658 \ud504\ub85c\uc138\uc2a4\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uacfc \ub370\uc774\ud130 \uc804\ubc18\uc5d0\uc11c \uc77c\uc5b4\ub098\ub294 \uc77c\uc744 \ud30c\uc545\ud558\uace0, \ucee8\ud14d\uc2a4\ud2b8\uc640 \uc758\ub3c4\ub97c \ucd94\ub860\ud558\uc5ec \ucd5c\uc120\uc758 \uc870\uce58\ub97c \uacb0\uc815\ud558\uba70, \uc801\uc808\ud55c \ub2f4\ub2f9\uc790\uc640 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uc2e4\ud589\ud558\uace0, \uacb0\uacfc\ub85c\ubd80\ud130 \ud559\uc2b5\ud558\uc5ec \uc131\ub2a5\uc744 \ucd5c\uc801\ud654\ud558\uba70, \uadf8 \ubaa8\ub4e0 \uac83\uc758 \uc774\uba74\uc5d0\uc11c \uc791\ub3d9\ud558\ub294 AI \uc0c1\ub2f4\uc0ac\uc640 \uac00\ub4dc\ub808\uc77c\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc120\uc21c\ud658 \uad6c\uc870\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uace0\uc815\ub41c \ub3d9\uc77c\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac15\uc694\ud558\ub294 \ub300\uc2e0, \uac01 <a class=\"font-weight-normal\" href=\"https:\/\/www.genesys.com\/ko-kr\/experience-orchestration\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc5ec\uc815\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/a>\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\" target=\"_blank\" rel=\"noopener\">\uc74c\uc131<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\" target=\"_blank\" rel=\"noopener\">\uc774\uba54\uc77c<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\" target=\"_blank\" rel=\"noopener\">\uc6f9 \ucc44\ud305<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\" target=\"_blank\" rel=\"noopener\">SMS<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/whatsapp\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>, <a href=\"https:\/\/www.genesys.com\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">Facebook Messenger, Instagram \ubc0f X \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0<\/a>, Apple Messages for Business, \ub9de\ucda4\ud615 \ucc44\ub110\uc744 \uc704\ud55c \uac1c\ubc29\ud615 \uba54\uc2dc\uc9d5 \ub4f1\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ub300\ud654\ub294 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc720\uc9c0\ud558\ubbc0\ub85c \uace0\uac1d\uc740 \ubc18\ubcf5\ud574\uc11c \uc124\uba85\ud560 \ud544\uc694 \uc5c6\uc774 \ucc57\ubd07\uc5d0\uc11c \uc0c1\ub2f4\uc0ac, \uadf8\ub9ac\uace0 \uc804\ud654 \ud1b5\ud654\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \uc5f0\ub3d9\ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 Salesforce \ubc0f ServiceNow\uc640 \uac19\uc740 CRM \ud50c\ub7ab\ud3fc\uc740 \ubb3c\ub860, <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\">AppFoundry<\/span><\/a> \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc640 \uac1c\ubc29\ud615 API\ub97c \ud1b5\ud574 \uc218\ubc31 \uac1c\uc758 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud300\uc740 \uc0c8\ub85c\uc6b4 \ud654\uba74\uc73c\ub85c \uc804\ud658\ud558\uc9c0 \uc54a\uace0\ub3c4 \ud604\uc7ac \uc0ac\uc6a9 \uc911\uc778 \uc2dc\uc2a4\ud15c \uc548\uc5d0\uc11c \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8, \uc0c1\ub2f4\uc0ac \ud234, AI \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub97c \uc5b4\ub5bb\uac8c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>genesys.com\uc5d0\uc11c \ubb34\ub8cc \uccb4\ud5d8\uc744 \uc2dc\uc791\ud558\uba74 \uba87 \ubd84 \uc548\uc5d0 \ud1b5\ud654, \uc774\uba54\uc77c, \uba54\uc2dc\uc9d5 \ud750\ub984\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc744 \uc6d0\ud558\uc2dc\uba74 <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\">\ub370\ubaa8\ub97c \uc694\uccad<\/a>\ud558\uc138\uc694. Genesys \ub2f4\ub2f9\uc790\uac00 \uadc0\uc0ac\uc758 \ud604\uc7ac \uc0c1\ud669\uc5d0 \uc801\ud569\ud55c \ubc30\ud3ec \uacc4\ud68d\uc744 \uc138\uc6b0\ub294 \ub370 \ub3c4\uc6c0\uc744 \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row el_id=&#8221;genesys-cx-hero&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] GENESYS CLOUD \uc5d0\uc774\uc804\ud2f1 AI\ub85c \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8 \uad6c\ud604 \uae30\uc5c5 \ub0b4 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc744 \ud1b5\ud569\ud558\ub294 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uacfc \uadf8 \uc548\uc5d0 \ub0b4\uc7a5\ub41c AI\ub85c \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uace0, \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uba70, \ube44\uc988\ub2c8\uc2a4\ub97c \ud601\uc2e0\ud558\uc138\uc694. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column][vc_single_image image=&#8221;638749&#8243; css=&#8221;&#8221; el_id=&#8221;cloud-hero&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;sticky-top&#8221; el_id=&#8221;genesys-cx-nav&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-model&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] \uc0c8\ub85c\uc6b4 CX \uc6b4\uc601 \ubaa8\ub378 CX\ub294 \uc5b4\ub290\ub367 \ube44\uc988\ub2c8\uc2a4\ub97c \ucc28\ubcc4\ud654\ud558\ub294 \uacb0\uc815\uc801 \uc694\uc18c\uac00 \ub418\uc5c8\uc73c\uba70, [&hellip;]<\/p>\n","protected":false},"author":1263,"featured_media":503675,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-224638","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/224638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1263"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=224638"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/224638\/revisions"}],"predecessor-version":[{"id":646477,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/224638\/revisions\/646477"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/503675"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=224638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}