{"id":116972,"date":"2019-01-03T12:51:42","date_gmt":"2019-01-03T20:51:42","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116972"},"modified":"2022-04-04T20:28:31","modified_gmt":"2022-04-05T03:28:31","slug":"category","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/category","title":{"rendered":"Category"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; el_class=&#8221;g-flex&#8221;][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;no-inner-padding&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;no-inner-padding&#8221;]<div class=\"search-bar\" id=\"nav-search-box\"><\/div><script>var getUrlParam = function(e){var t = new RegExp(\"[?&]\" + e.replace(\/[\\[\\]]\/g, \"\\$&\") + 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{window.location = \"\/blog\/search?q=\" + encodeURIComponent(query.q);});<\/script><div class=\"subscribe_box\"><div class=\"subscribe_box_inner\"><p class=\"h3 subscribe-box-title\">\ub354 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc6d0\ud558\uc2dc\ub098\uc694?<\/p><p>\uc81c\ub124\uc2dc\uc2a4 \ube14\ub85c\uadf8 \uc5c5\ub370\uc774\ud2b8\ub97c \uba54\uc77c\ub85c \ubc1b\uc544\ubcf4\uc138\uc694! <\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input type=\"submit\" value=\"\uad6c\ub3c5\ud558\uae30\"><\/form><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function (e) {e.preventDefault();subscribe_fire(\"click\", \"email_fetcher\");});<\/script>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915438590{padding-top: 0px !important;padding-bottom: 32.5px !important;}&#8221;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"1\" data-page=\"1\" data-max-pages=\"9\" data-limit=\"126\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-300x200.jpg\" alt=\"\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, \uc65c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud55c\uac00\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">March 16, 2026 <\/p><h3 class=\"card-title h6\">\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, \uc65c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud55c\uac00<\/h3><p class=\"card-text mt-1\">\uc881\uc740 \uc8fc\ucc28 \uacf5\uac04\uc5d0\uc11c \ucc28\ub97c \ube7c\ub2e4\uac00 \uc5f0\uc11d\uc5d0 \ubd80\ub52a\ud600 \uc790\ub3d9\ucc28 \ud720\uc774 \uc190\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub9c8\uc74c\uc774 \uc88b\uc9c0...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1188\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/headshot_IMG_1564.jpg\" alt=\"Marissa Gbenro\"><p class=\"mb-0\">Marissa Gbenro<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/powering-next-level-experiences-with-ai\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"187\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-300x187.png\" alt=\"Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \ud601\uc2e0 \uc0ac\ub840: AI\ub97c \ud65c\uc6a9\ud55c \ucc28\uc138\ub300 \uacbd\ud5d8 \uad6c\ud604\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">March 14, 2026 <\/p><h3 class=\"card-title h6\">Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \ud601\uc2e0 \uc0ac\ub840: AI\ub97c \ud65c\uc6a9\ud55c \ucc28\uc138\ub300 \uacbd\ud5d8 \uad6c\ud604<\/h3><p class=\"card-text mt-1\">Genesys\uac00 \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ub2e8\uc21c\ud55c \uc194\ub8e8\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc758 \uadfc\uac04\uc774\uc790...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/189\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JanelleDieken2-e1583862955295.png\" alt=\"Janelle Binder\"><p class=\"mb-0\">Janelle Binder<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/powering-next-level-experiences-with-ai\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"171\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-300x171.jpeg\" alt=\"AI\ub97c \ud65c\uc6a9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \ubc0f \uad00\ub9ac \uc804\ub7b5\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">March 3, 2026 <\/p><h3 class=\"card-title h6\">AI\ub97c \ud65c\uc6a9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \ubc0f \uad00\ub9ac \uc804\ub7b5<\/h3><p class=\"card-text mt-1\">\ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WFM) \ubd84\uc57c\uc5d0\uc11c AI \uae30\ubc18 \uae30\uc220\uc774 \uc6b4\uc601 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub354...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/755\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/IMG_6622-002_Abad-e1588256100285.jpg\" alt=\"Natalia Abad\"><p class=\"mb-0\">Natalia Abad<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"170\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail-300x170.png\" alt=\"\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300, \uacbd\ud5d8\uc774 \uc81c\ud488\uc774 \ub41c \uc774\uc720\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">February 27, 2026 <\/p><h3 class=\"card-title h6\">\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300, \uacbd\ud5d8\uc774 \uc81c\ud488\uc774 \ub41c \uc774\uc720<\/h3><p class=\"card-text mt-1\">\ubaa8\ub4e0 \uc0b0\uc5c5\uc5d0\ub294 \uace0\uac1d\uc774 \ud0c1\uc6d4\ud55c \uc11c\ube44\uc2a4\ub97c \uae30\ub300\ud558\ub294 \ud2b9\uc815 \uc21c\uac04\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub54c\uc758...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1076\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Greg-Thomas-headshot-e1716404261507.jpg\" alt=\"Greg Thomas\"><p class=\"mb-0\">Greg Thomas<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"168\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-300x168.jpeg\" alt=\"\ub8f0 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \uc0c1\ub2f4\uc0ac \ub9e4\uce6d \uc790\ub3d9\ud654\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">February 19, 2026 <\/p><h3 class=\"card-title h6\">\ub8f0 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \uc0c1\ub2f4\uc0ac \ub9e4\uce6d \uc790\ub3d9\ud654<\/h3><p class=\"card-text mt-1\">\ub9ce\uc740 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc774 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \ubaa8\ub4e0 \uac83\uc744 \ucc98\ub9ac\ud574\uc904 \uac83\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud604\uc2e4\uc740...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1121\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Arpita-Headshot-e1726504275848.jpeg\" alt=\"Arpita Maity\"><p class=\"mb-0\">Arpita Maity<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547-300x200.png\" alt=\"\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378\uc774 \uc5b4\ub5bb\uac8c \uc5d0\uc774\uc804\ud2f1 AI\uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uad6c\ud604\ud558\ub294\uac00\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">February 10, 2026 <\/p><h3 class=\"card-title h6\">\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378\uc774 \uc5b4\ub5bb\uac8c \uc5d0\uc774\uc804\ud2f1 AI\uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uad6c\ud604\ud558\ub294\uac00<\/h3><p class=\"card-text mt-1\">\uc9c0\uae08 \uc2dc\uac04\uc740 \uc624\uc804 8\uc2dc. \ubc24\uc0ac\uc774 \ube44\ud589\uae30\uac00 \ucde8\uc18c\ub410\uc2b5\ub2c8\ub2e4. \uc9dc\uc99d\uacfc \ubcf5\uc7a1\ud55c \ub9c8\uc74c\uc73c\ub85c \ud56d\uacf5\uc0ac \uc571\uc744...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/287\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/OlivierJouve-150.jpg\" alt=\"Olivier Jouve\"><p class=\"mb-0\">Olivier Jouve<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-300x200.jpg\" alt=\"\ub300\ud654\uc5d0\uc11c \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0: Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">February 10, 2026 <\/p><h3 class=\"card-title h6\">\ub300\ud654\uc5d0\uc11c \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0: Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p class=\"card-text mt-1\">AI\uac00 \ub2e8\uc21c\ud55c \ub300\ud654\ub97c \ub118\uc5b4 \uc2e4\uc81c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\ub294 \u2018\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8(CX) \uc790\ub3d9\ud654\u2019\uac00 \ub4dc\ub514\uc5b4...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1121\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Arpita-Headshot-e1726504275848.jpeg\" alt=\"Arpita Maity\"><p class=\"mb-0\">Arpita Maity<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"193\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-300x193.jpeg\" alt=\"AI\uc758 ROI\ub97c \uadf9\ub300\ud654\ud558\ub294 \ubc29\ubc95\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">February 1, 2026 <\/p><h3 class=\"card-title h6\">AI\uc758 ROI\ub97c \uadf9\ub300\ud654\ud558\ub294 \ubc29\ubc95<\/h3><p class=\"card-text mt-1\">\uc778\uacf5\uc9c0\ub2a5(AI) \ub3c4\uc785\uc744 \uc704\ud55c \uc124\ub4dd\ub825 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub97c \uad6c\ucd95\ud558\ub294 \uc77c\uc740 \uc804\ub7b5, \uc2a4\ud1a0\ub9ac\ud154\ub9c1,...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/837\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JonCaptz-scaled-e1616600799107.jpeg\" alt=\"Jon Capetz\"><p class=\"mb-0\">Jon Capetz<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlocking-roi-how-advanced-conversational-ai-transforms-experiences\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_534491487-300x200.jpeg\" alt=\"ROI \uadf9\ub300\ud654: \ub300\ud654\ud615 AI \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">January 26, 2026 <\/p><h3 class=\"card-title h6\">ROI \uadf9\ub300\ud654: \ub300\ud654\ud615 AI \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\ub294 \ubc29\ubc95<\/h3><p class=\"card-text mt-1\">\uce58\uc5f4\ud55c \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8(CX)\uc740 \uae30\uc5c5\uc758 \uc131\ud328\ub97c \uac00\ub974\ub294 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. IT \ubc0f CX \ub9ac\ub354\uc640...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1080\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Small-Photo-GQ87-e1717599771405.jpeg\" alt=\"Guilherme Quelhos\"><p class=\"mb-0\">Guilherme Quelhos<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlocking-roi-how-advanced-conversational-ai-transforms-experiences\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415271194-300x200.jpeg\" alt=\"Genesys\uc640 Salesforce\uac00 \uad6c\ud604\ud558\ub294 \uacf5\uac10\uacfc \ud6a8\uc728\uc758 AI\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">January 22, 2026 <\/p><h3 class=\"card-title h6\">Genesys\uc640 Salesforce\uac00 \uad6c\ud604\ud558\ub294 \uacf5\uac10\uacfc \ud6a8\uc728\uc758 AI<\/h3><p class=\"card-text mt-1\">\"AI\ub294 \ub2e8\uc21c\ud55c \ud6a8\uc728\uc131 \ud5a5\uc0c1 \ud234\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uace0\uac1d\uacfc \ub354 \uae4a\uc774 \uacf5\uac10\ud558\ub294 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/945\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Sam-Rector-e1651766311455.jpg\" alt=\"Sam Rector\"><p class=\"mb-0\">Sam Rector<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/top-4-factors-for-evaluating-a-ccaas-platform\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_595287296-300x200.jpeg\" alt=\"CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 4\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">January 12, 2026 <\/p><h3 class=\"card-title h6\">CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 4\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c<\/h3><p class=\"card-text mt-1\">\uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0\uc5d0\uc11c \ucd5c\ub300\uc758 \uac00\uce58\ub97c \uc5bb\uae30 \uc704\ud574, \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ub178\ud6c4\ud55c \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1086\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Untitled-2-e1718899793957.png\" alt=\"Matthew Loebman\"><p class=\"mb-0\">Matthew Loebman<\/p><\/div><\/a><a role=\"button\" 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href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"186\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-e1747677565918-300x186.png\" alt=\"\uc5d0\uc774\uc804\ud2f1 AI: CX \uc120\ub450\uc8fc\uc790\uc640 \ud6c4\ubc1c\uc8fc\uc790\uc758 \ucc28\uc774\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">December 17, 2025 <\/p><h3 class=\"card-title h6\">\uc5d0\uc774\uc804\ud2f1 AI: CX \uc120\ub450\uc8fc\uc790\uc640 \ud6c4\ubc1c\uc8fc\uc790\uc758 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href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"173\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1081629538-1-scaled-e1761772788652-300x173.jpeg\" alt=\"ITSM\uc6a9 Unified Experience \ucd9c\uc2dc \u2014 Genesys\uc640 ServiceNow\uac00 \ubc1d\ud788\ub294 \ud575\uc2ec \uac00\uce58\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">December 3, 2025 <\/p><h3 class=\"card-title h6\">ITSM\uc6a9 Unified Experience \ucd9c\uc2dc \u2014 Genesys\uc640 ServiceNow\uac00 \ubc1d\ud788\ub294 \ud575\uc2ec \uac00\uce58<\/h3><p class=\"card-text mt-1\">\uc81c\ub124\uc2dc\uc2a4(Genesys)\ub294 \ucd5c\uadfc, \uc11c\ube44\uc2a4\ub098\uc6b0(ServiceNow)\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud655\uc7a5\ud558\uc5ec, \uc790\uc728 \uc0c1\ub2f4\uc0ac\uac00 \uc0c1\uc2dc...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/945\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Sam-Rector-e1651766311455.jpg\" alt=\"Sam Rector\"><p class=\"mb-0\">Sam Rector<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"185\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_493417756-300x185.jpeg\" alt=\"AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 4\uac00\uc9c0 \uc804\ub7b5\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">December 2, 2025 <\/p><h3 class=\"card-title h6\">AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 4\uac00\uc9c0 \uc804\ub7b5<\/h3><p class=\"card-text mt-1\">\ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc9c1\uc6d0\uc758 \ub4a4\uc5d0\ub294 \uc9c4\uc815\uc131, \uacf5\uac10\ub825, \uc801\uc751\uc131, \ud68c\ubcf5\ud0c4\ub825\uc131\uc744...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a 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