{"id":116968,"date":"2019-01-03T12:51:39","date_gmt":"2019-01-03T20:51:39","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116968"},"modified":"2024-11-12T22:28:49","modified_gmt":"2024-11-13T06:28:49","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>29\uac00\uc9c0 \ucf5c\uc13c\ud130 \uc9c0\ud45c(\uba54\ud2b8\ub9ad)<br \/>\n\ubc0f KPI \ub9ac\uc2a4\ud2b8<\/h2>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\" 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<select id=\"topics\" name=\"topics\" ><option value=\"\" selected>Select topic<\/option><option value=\"AI \ubc0f \uba38\uc2e0 \ub7ec\ub2dd\" data-slug=\"ai-%eb%b0%8f-%eb%a8%b8%ec%8b%a0-%eb%9f%ac%eb%8b%9d\">AI \ubc0f \uba38\uc2e0 \ub7ec\ub2dd<\/option><option value=\"Customer Highlights\" data-slug=\"customer-highlights-ko-kr\">Customer Highlights<\/option><option value=\"Ecosystem\" data-slug=\"ecosystem-ko-kr\">Ecosystem<\/option><option value=\"Inbound\" data-slug=\"inbound-zh-tw-ko-kr\">Inbound<\/option><option value=\"Industries\" data-slug=\"industries-zh-tw-ko-kr\">Industries<\/option><option value=\"IVR\" data-slug=\"ivr-ko-kr\">IVR<\/option><option value=\"Workforce Engagement\" data-slug=\"workforce-engagement-ko-kr\">Workforce Engagement<\/option><option value=\"\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\" data-slug=\"experience-orchestration-ko-kr\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/option><option value=\"\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\" data-slug=\"%ea%b3%a0%ea%b0%9d-%ec%97%ac%ec%a0%95-%ea%b4%80%eb%a6%ac\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac<\/option><option value=\"\uacf5\uc9c0\" data-slug=\"announcements-ko-kr\">\uacf5\uc9c0<\/option><option value=\"\ub514\uc9c0\ud138\" data-slug=\"digital-ko-kr\">\ub514\uc9c0\ud138<\/option><option value=\"\ub9c8\ucf00\ud305\" data-slug=\"marketing-ko-kr\">\ub9c8\ucf00\ud305<\/option><option value=\"\ube44\uc988\ub2c8\uc2a4 \ucd5c\uc801\ud654\" data-slug=\"business-optimization-ko-kr\">\ube44\uc988\ub2c8\uc2a4 \ucd5c\uc801\ud654<\/option><option value=\"\uc0b0\uc5c5\" data-slug=\"industries-ko-kr\">\uc0b0\uc5c5<\/option><option value=\"\uc0c8 \uae30\ub2a5\" data-slug=\"%ec%83%88-%ea%b8%b0%eb%8a%a5\">\uc0c8 \uae30\ub2a5<\/option><option value=\"\uc544\uc6c3\ubc14\uc6b4\ub4dc\" data-slug=\"outbound-ko-kr\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/option><option value=\"\uc778\ubc14\uc6b4\ub4dc\" data-slug=\"inbound-ko-kr\">\uc778\ubc14\uc6b4\ub4dc<\/option><option value=\"\ud074\ub77c\uc6b0\ub4dc\" data-slug=\"cloud-ko-kr\">\ud074\ub77c\uc6b0\ub4dc<\/option><\/select>\n\t\t<\/div>\n\t\t<div class=\"col col-12 col-lg-8 mb-1 mb-md-0 ms-auto search\">\n            <div class=\"input-group search-group blog-search-group\">\n                <div class=\"input-container\">\n                    <input type=\"text\" class=\"form-control\" id=\"blog-search\" placeholder=\"Search\" aria-label=\"Search\">\n                    <a href=\"#\" class=\"clear-btn disabled\">&#10006;<\/a>\n                    <a href=\"#\" class=\"search-btn disabled\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><\/a>\n                <\/div>\n            <\/div>\n\t\t<\/div>\n        <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"10\" data-limit=\"147\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"157\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-09-30-115938-300x157.png\" alt=\"AI \ud504\ub85c\uc81d\ud2b8\uc758<br>\uc131\uacfc\ub97c \uac00\ub85c\ub9c9\ub294 \uacfc\uc81c\uc640<br>\ud574\uacb0 \ub85c\ub4dc\ub9f5\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">October 5, 2026 <\/p><h3 class=\"card-title h6\">AI \ud504\ub85c\uc81d\ud2b8\uc758<br>\uc131\uacfc\ub97c \uac00\ub85c\ub9c9\ub294 \uacfc\uc81c\uc640<br>\ud574\uacb0 \ub85c\ub4dc\ub9f5<\/h3><p class=\"card-text mt-1\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 AI \ud504\ub85c\uc81d\ud2b8\uc758 \ucc98\ucc38\ud55c \uc218\uce58\ub4e4\uc740 \ubb34\uc2dc\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uac8c\ub2e4\uac00 \ud22c\uc790 \uac00\uce58\ub97c...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/185\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-9-e1750455636128.jpg\" alt=\"Genesys\"><p class=\"mb-0\">Genesys<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/winning-in-the-agentic-era\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto_-1-300x169.jpg\" alt=\"\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\uc758 \uc131\uacf5 \uc804\ub7b5\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">September 2, 2026 <\/p><h3 class=\"card-title h6\">\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\uc758 \uc131\uacf5 \uc804\ub7b5<\/h3><p class=\"card-text mt-1\">\ub2e8\ub3c5\ud615 AI\uac00 \uc544\ub2cc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uace0\uac1d \uacbd\ud5d8\uc758 \ud5a5\ud6c4 10\ub144\uc744 \uacb0\uc815\ud558\ub294 \uc774\uc720\r\n\uac1c\uc694: \ub9ce\uc740 \uace0\uac1d\uc740...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1074\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-logo-circle-company.png\" alt=\"Tony Bates and Peter Graf\"><p class=\"mb-0\">Tony Bates and Peter Graf<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/winning-in-the-agentic-era\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-cx-needs-an-orchestrated-ecosystem-not-a-single-ai-provider\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"188\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-2-2-300x188.jpg\" alt=\"\uc5d0\uc774\uc804\ud2f1 CX\uc758 \uc131\uacf5, <br>\ub2e8\uc77c AI\uac00 \uc544\ub2cc \uc5d0\ucf54\uc2dc\uc2a4\ud15c <br>\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \ub2ec\ub824 \uc788\ub294 \uc774\uc720\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">September 2, 2026 <\/p><h3 class=\"card-title h6\">\uc5d0\uc774\uc804\ud2f1 CX\uc758 \uc131\uacf5, <br>\ub2e8\uc77c AI\uac00 \uc544\ub2cc \uc5d0\ucf54\uc2dc\uc2a4\ud15c <br>\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \ub2ec\ub824 \uc788\ub294 \uc774\uc720<\/h3><p class=\"card-text mt-1\">'\ud6cc\ub96d\ud55c \uacbd\ud5d8'\uc758 \uae30\uc900\uc774 \uacc4\uc18d\ud574\uc11c \ubc14\ub00c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud2b9\uc815 \uc0b0\uc5c5\uc5d0 \uad00\uacc4 \uc5c6\uc774 \uc790\uc2e0\uc774 \uacaa\uc740...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/280\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Jack-2.png\" alt=\"Jack Nichols\"><p class=\"mb-0\">Jack Nichols<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-cx-needs-an-orchestrated-ecosystem-not-a-single-ai-provider\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/reliable-intelligence-fast-tracking-agentic-cx-to-roi\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-08-31-162651-300x200.png\" alt=\"\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI\ub85c<br>\uc5d0\uc774\uc804\ud2f1 CX\uc758 <br>ROI \uc2e4\ud604 \uac00\uc18d\ud654\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">September 2, 2026 <\/p><h3 class=\"card-title h6\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI\ub85c<br>\uc5d0\uc774\uc804\ud2f1 CX\uc758 <br>ROI \uc2e4\ud604 \uac00\uc18d\ud654<\/h3><p class=\"card-text mt-1\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ud328\ub7ec\ub2e4\uc784\uc744 \uc644\uc804\ud788 \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1274\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/1753747363436.jpg\" alt=\"Edward Calvesbert\"><p class=\"mb-0\">Edward Calvesbert<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/reliable-intelligence-fast-tracking-agentic-cx-to-roi\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-is-bigger-than-the-contact-center-your-platform-should-be-too\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1-2-300x200.jpg\" alt=\"CX\ub294 \ucee8\ud0dd\uc13c\ud130 \uadf8 \uc774\uc0c1\uc785\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc\ub3c4 \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4.\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">August 27, 2026 <\/p><h3 class=\"card-title h6\">CX\ub294 \ucee8\ud0dd\uc13c\ud130 \uadf8 \uc774\uc0c1\uc785\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc\ub3c4 \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4.<\/h3><p class=\"card-text mt-1\">\uace0\uac1d \uacbd\ud5d8(CX)\uc740 \uc5b4\ub514\uc5d0\uc11c \uc2dc\uc791\ub418\uace0 \ub9c8\ubb34\ub9ac\ub420\uae4c\uc694? \ub300\ubd80\ubd84\uc758 \ub9ac\ub354\ub294 \uc0c1\ub2f4\uc0ac, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uadf8\ub9ac\uace0...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1266\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/ZachB_Headshot.jpg\" alt=\"Zach Brettnacher\"><p class=\"mb-0\">Zach Brettnacher<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-is-bigger-than-the-contact-center-your-platform-should-be-too\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-sets-a-new-standard-in-cx-ai-closes-the-gap\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/1217648394232121.3nLsixLJcs12j5WU8P9c_height640-300x169.png\" alt=\"\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0 <br>\ub192\uc544\uc9c0\ub294 CX \uae30\uc900, <br>AI\ub85c \uaca9\ucc28\ub97c \uc881\ud788\ub2e4\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">August 25, 2026 <\/p><h3 class=\"card-title h6\">\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0 <br>\ub192\uc544\uc9c0\ub294 CX \uae30\uc900, <br>AI\ub85c \uaca9\ucc28\ub97c \uc881\ud788\ub2e4<\/h3><p class=\"card-text mt-1\">\ub204\uad6c\ub098 \ud55c \ubc88\ucbe4 \uace0\uac1d \uc0c1\ub2f4 \uc13c\ud130\uc5d0 \uc804\ud654\ub97c \uac78\uc5b4\ubcf8 \uc801\uc774 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uccab \ubc88\uc9f8 \ud1b5\ud654 \uc5f0\uacb0\uc5d0\uc11c...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/185\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-9-e1750455636128.jpg\" alt=\"Genesys\"><p class=\"mb-0\">Genesys<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-sets-a-new-standard-in-cx-ai-closes-the-gap\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/sustainable-growth-in-the-age-of-ai-starts-with-empathy-300x169.webp\" alt=\"AI \uc2dc\ub300, \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc758 \ud575\uc2ec\uc740 \uacf5\uac10\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">August 10, 2026 <\/p><h3 class=\"card-title h6\">AI \uc2dc\ub300, \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc758 \ud575\uc2ec\uc740 \uacf5\uac10<\/h3><p class=\"card-text mt-1\">\uc6b0\ub9ac \uc2dc\ub300\uc758 \uac00\uc7a5 \ud601\uc2e0\uc801\uc778 \uae30\uc220 \ub3d9\ub825\uc778 \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud1b5\ud574 \uc9c0\uc18d\uac00\ub2a5\uc131\uc758 \ubbf8\ub798\uac00 \uc0c8\ub86d\uac8c...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/816\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/CIA-Bridgette-McAdoo-e1753120273246.png\" alt=\"Bridgette Bell McAdoo\"><p class=\"mb-0\">Bridgette Bell McAdoo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/qa-what-insurance-leaders-need-to-know-about-ai-powered-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-6-1-300x200.jpg\" alt=\"Q&#038;A: \ubcf4\ud5d8 \uc5c5\uacc4 \ub9ac\ub354\uac00 \ub193\uccd0\uc11c\ub294 \uc548 \ub420 AI \uae30\ubc18 CX \uac00\uc774\ub4dc\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">July 29, 2026 <\/p><h3 class=\"card-title h6\">Q&#038;A: \ubcf4\ud5d8 \uc5c5\uacc4 \ub9ac\ub354\uac00 \ub193\uccd0\uc11c\ub294 \uc548 \ub420 AI \uae30\ubc18 CX \uac00\uc774\ub4dc<\/h3><p class=\"card-text mt-1\">\ub370\uc774\ud130 \uc13c\ud130, \uc5d0\ub108\uc9c0, \ucef4\ud4e8\ud305 \uc778\ud504\ub77c, \uc870\uc0ac \ubc0f \uc5f0\uad6c, \ube44\uc988\ub2c8\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub4f1 \uac70\uc758 \ubaa8\ub4e0 \ubd84\uc57c\uc5d0...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1132\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Headshot-3-scaled-e1734027759941.jpg\" alt=\"Tony Alonzo\"><p class=\"mb-0\">Tony Alonzo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/qa-what-insurance-leaders-need-to-know-about-ai-powered-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-state-of-cx-2026-apacs-push-toward-ai-powered-experience-orchestration\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/socx2026-300x169.jpg\" alt=\"2026 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669: \uc544\uc2dc\uc544\ud0dc\ud3c9\uc591\uc774 \uc8fc\ub3c4\ud558\ub294 AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">July 13, 2026 <\/p><h3 class=\"card-title h6\">2026 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669: \uc544\uc2dc\uc544\ud0dc\ud3c9\uc591\uc774 \uc8fc\ub3c4\ud558\ub294 AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3><p class=\"card-text mt-1\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uc804 \uc138\uacc4 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc7ac\ud3b8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uae00\ub85c\ubc8c CX \ud658\uacbd\uc5d0\uc11c \uac00\uc7a5...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1253\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/secure.gravatar.com\/avatar\/677efa7f960029d8733b0a8362d1bcc2174cc51744d6082c0d400c98c2f129ea?s=96&d=mm&r=g\" alt=\"Albert Nel\"><p class=\"mb-0\">Albert Nel<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-state-of-cx-2026-apacs-push-toward-ai-powered-experience-orchestration\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-29-133939-300x200.png\" alt=\"\ubcf4\ud5d8 \ubd84\uc57c\uc758 \uace0\uac1d \uacbd\ud5d8: \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \uc131\uc7a5 \uc5d4\uc9c4\uc73c\ub85c!\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">July 6, 2026 <\/p><h3 class=\"card-title h6\">\ubcf4\ud5d8 \ubd84\uc57c\uc758 \uace0\uac1d \uacbd\ud5d8: \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \uc131\uc7a5 \uc5d4\uc9c4\uc73c\ub85c!<\/h3><p class=\"card-text mt-1\">\ubcf4\ud5d8\uc0ac \uacbd\uc601\uc9c4\ub4e4\uc5d0\uac8c \uc790\uc8fc \ub4e3\ub294 \ub9d0\uc774 \uc788\uc2b5\ub2c8\ub2e4. \u201c\uc6b0\ub9ac\ub294 \uc9c0\uae08 \uc798 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc775\uc774 \ub098\uace0...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1132\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Headshot-3-scaled-e1734027759941.jpg\" alt=\"Tony Alonzo\"><p class=\"mb-0\">Tony Alonzo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-connected-ai-elevates-cx-value\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Connected-AI-300x200.jpg\" alt=\"\ucee4\ub125\ud2f0\ub4dc AI\uac00 CX\uc758 \uac00\uce58\ub97c \ub192\uc774\ub294 \uc774\uc720\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">June 15, 2026 <\/p><h3 class=\"card-title h6\">\ucee4\ub125\ud2f0\ub4dc AI\uac00 CX\uc758 \uac00\uce58\ub97c \ub192\uc774\ub294 \uc774\uc720<\/h3><p class=\"card-text mt-1\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub9ac\ub354\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uaf2d \ud544\uc694\ud55c \uae30\uc220\uc778\uc9c0 \ub354 \uc774\uc0c1 \ubb3b\uc9c0...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/661\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Biopic2026.png\" alt=\"Michael McClelland\"><p class=\"mb-0\">Michael McClelland<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-connected-ai-elevates-cx-value\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1-300x200.jpg\" alt=\"AI\ub85c \uace0\uac1d \uacbd\ud5d8\uacfc \uc6b4\uc601 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\ub294 5\ub300 \ube0c\ub79c\ub4dc \uc0ac\ub840\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">June 8, 2026 <\/p><h3 class=\"card-title h6\">AI\ub85c \uace0\uac1d \uacbd\ud5d8\uacfc \uc6b4\uc601 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\ub294 5\ub300 \ube0c\ub79c\ub4dc \uc0ac\ub840<\/h3><p class=\"card-text mt-1\">\uc0b0\uc5c5\uc744 \ub9c9\ub860\ud558\uace0 \ubaa8\ub4e0 \uae30\uc5c5\uc740 \ub354 \ub9ce\uc740 \uc778\ud130\ub799\uc158\uc744 \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \ubc29\uc2dd\uc73c\ub85c \ucc98\ub9ac\ud558\uace0, \ube44\uc6a9\uc744...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-2-2026-square-e1787256561632.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-300x200.jpg\" alt=\"AI, \uc2e0\ub8b0, CX\uc758 \ubbf8\ub798: 2026 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">June 3, 2026 <\/p><h3 class=\"card-title h6\">AI, \uc2e0\ub8b0, CX\uc758 \ubbf8\ub798: 2026 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8<\/h3><p class=\"card-text mt-1\">\uc9c0\ub09c\uc8fc, '\ub300\ud654\uc758 \uc815\uc2e0(A Spirit of Dialogue)'\uc774\ub77c\ub294 \uc8fc\uc81c\ub85c \uc2a4\uc704\uc2a4 \ub2e4\ubcf4\uc2a4\uc5d0\uc11c \uac1c\ucd5c\ub41c 2026\ub144...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1018\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/headshot-Guillaume-Lardeux-2025-1-e1769628373767.webp\" alt=\"Guillaume Lardeux\"><p class=\"mb-0\">Guillaume Lardeux<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-customer-has-changed-cx-must-catch-up\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-300x200.jpeg\" alt=\"\ubcc0\ud654\ud558\ub294 \uace0\uac1d\uacfc <br>\ubc1c\ub9de\ucdb0 \ubcc0\ud654\ud574\uc57c \ud558\ub294 <br>\uace0\uac1d \uacbd\ud5d8\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">June 2, 2026 <\/p><h3 class=\"card-title h6\">\ubcc0\ud654\ud558\ub294 \uace0\uac1d\uacfc <br>\ubc1c\ub9de\ucdb0 \ubcc0\ud654\ud574\uc57c \ud558\ub294 <br>\uace0\uac1d \uacbd\ud5d8<\/h3><p class=\"card-text mt-1\">\ucd5c\uadfc \uc5ec\ub7ec CX \uc804\ubb38\uac00\ub97c \uc778\ud130\ubdf0\ud558\uba74\uc11c \uc0b0\uc5c5\uacfc \uc9c0\uc5ed\uc744 \ub9c9\ub860\ud558\uace0 \ud55c \uac00\uc9c0 \uacf5\ud1b5 \uc8fc\uc81c\ub97c \ubc1c\uacac\ud560 \uc218...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-2-2026-square-e1787256561632.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-300x200.jpeg\" alt=\"AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 \uc0c8\ub85c\uc6b4 \uaddc\uce59\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">June 1, 2026 <\/p><h3 class=\"card-title h6\">AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 \uc0c8\ub85c\uc6b4 \uaddc\uce59<\/h3><p class=\"card-text mt-1\">Gabriel Galbieri\ub294 HR \ucee8\uc124\ud305 \uae30\uc5c5 Cielo\uc758 \ucee8\ud0dd\uc13c\ud130 \uc804\ubb38\uac00\uc774\uba70, Genesys\uc758 \uae00\ub85c\ubc8c CX \ub9ac\ub354 \ud504\ub85c\uadf8\ub7a8\uc778...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ko-kr\/blog\/author\/1221\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Gabriel-Galbieri-cielo-e1771865786666.jpeg\" alt=\"Gabriel Galbieri\"><p class=\"mb-0\">Gabriel Galbieri<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"blog-subscribe-container w-100 mt-3\"><div class=\"blog-subscribe\"><div class=\"card text-center border-0 subscribe-box bgc-lgray\"><div class=\"card-body p-4\"><p class=\"h3 subscribe-box-title\">\ub354 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