{"id":111890,"date":"2026-04-29T18:50:36","date_gmt":"2026-04-30T01:50:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=111890"},"modified":"2026-10-12T00:03:31","modified_gmt":"2026-10-12T07:03:31","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr","title":{"rendered":"\ud648"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1788857779960{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc5d4\ud130\ud504\ub77c\uc774\uc988\ub97c \uc704\ud55c AI \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/p>\n<h1>\ucda9\uc131\ub3c4 \ub192\uc740 \uace0\uac1d.<br \/>\n\ub354 \ud6a8\uc728\uc801\uc778 \ud300.<br \/>\n\uc774\uac83\uc774 \uc9c4\uc815\ud55c\u00a0<span class=\"gradient-text\">CX<\/span> \uc785\ub2c8\ub2e4.<\/h1>\n<p>\uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc544\ub294 AI\ub85c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\">\ub458\ub7ec\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"\/ko-kr\/capabilities\/whatsapp\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/whatsapp-logo.svg\" height=\"64\" width=\"160\" alt=\"Whatsapp logo\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">WhatsApp and Genesys: Unify voice, messaging and AI<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Explore our partnership<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">THE AI CUSTOMER EXPERIENCE PLATFORM FOR THE ENTERPRISE<\/p>\n<h1>Loyal customers.<br \/>\nEfficient teams.<br \/>\nThat\u2019s <span class=\"gradient-text\">CX<\/span> done right.<\/h1>\n<p>Orchestrate better experiences with AI that knows what your customers want \u2014 and how your business works.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-xs-block d-none&#8221;][vc_single_image image=&#8221;615650&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-xs-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;bfd-bg&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-white\" href=\"\/ko-kr\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ucd9c\uc2dc<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; margin:1rem 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"eyebrow\" style=\"text-align: center;\">\uc804 \uc138\uacc4 \ucd5c\uace0\uc758 \uc870\uc9c1\ub4e4\uc774 \uc2e0\ub8b0\ud558\ub294 \uc11c\ube44\uc2a4<\/p>\n<p>[\/vc_column_text]<div class=\"component-logo-slider component-logo-slider--not-clickable component-logo-slider--two-rows component-logo-slider--dual-rows component-logo-slider--compact-spacing component-logo-slider--custom-spacing component-logo-slider--auto component-logo-slider--layout-pending\" style=\"--logo-slider-item-margin: 1rem;\" data-auto-scroll=\"yes\" data-clickable=\"no\" data-two-rows=\"yes\" data-marquee-speed=\"20\">\n    <div class=\"logo-slider-shell\">\n                <div class=\"logo-slider-viewport\">\n                            <div class=\"logo-slider-dual\">\n                    <div class=\"logo-slider-band logo-slider-band--top\">\n                        <div class=\"logo-slider-row\">\n                                <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/axa.svg\" width=\"200\" height=\"100\" alt=\"Axa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628188\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/bradesco-seguros.svg\" width=\"200\" height=\"100\" alt=\"Bradesco seguros logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628189\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/carmax.svg\" width=\"200\" height=\"100\" alt=\"Carmax logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628190\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers-1.svg\" width=\"200\" height=\"100\" alt=\"Coca cola bottlers, sales &amp; services company, llc. bsna, cbs &amp; procurement logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628793\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/electrolux.svg\" width=\"200\" height=\"100\" alt=\"Electrolux logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628192\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/emtelco-1.png\" width=\"200\" height=\"100\" alt=\"Emtelco logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628193\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/engie.svg\" width=\"200\" height=\"100\" alt=\"Engie logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628194\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/espn.svg\" width=\"200\" height=\"100\" alt=\"Espn logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628195\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/fabletics.svg\" width=\"200\" height=\"100\" alt=\"Fabletics logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628196\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ferguson.svg\" width=\"200\" height=\"100\" alt=\"Ferguson logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628197\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                    <div class=\"logo-slider-band logo-slider-band--bottom\">\n                        <div class=\"logo-slider-row\">\n                                <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ferarri-logo.svg\" width=\"200\" height=\"100\" alt=\"Ferrari logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628198\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/heineken-mexico.svg\" width=\"200\" height=\"100\" alt=\"Heineken mexico logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628199\" \/> 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logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/lufthansa.svg\" width=\"200\" height=\"100\" alt=\"Lufthansa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628202\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/nespresso.svg\" width=\"200\" height=\"100\" alt=\"Nespresso logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628203\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/santander.svg\" width=\"200\" height=\"100\" alt=\"Santander logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628204\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/schneider-electric.svg\" width=\"200\" height=\"100\" alt=\"Schneider electric logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628205\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic.svg\" width=\"200\" height=\"100\" alt=\"Virgin atlantic logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628206\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/div>\n    [\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Vodafone story\" title=\"Vodafone\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone germany logo x250\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Germany-Logo-x250.png\" width=\"250\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"https:\/\/www.genesys.com\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"https:\/\/www.genesys.com\/customer-stories\/siemens-healthineers\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fanatics story\" title=\"Fanatics\" href=\"https:\/\/www.genesys.com\/customer-stories\/fanatics\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fanatics, customer experience, genesys cloud\" src=\"https:\/\/www.genesys.com\/media\/Fanatics_logox300.png\" width=\"300\" height=\"64\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_advbg=&#8221;html5video&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys Cloud AI<\/h2>\n<h3 class=\"h2\" style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \ubaa8\ub4e0 \uc774\ub97c \uc704\ud55c AI<\/h3>\n<p class=\"h5\" style=\"text-align: center;\">\uac00\uc7a5 \uc911\uc694\ud55c \uac00\uce58\uc778 \uace0\uac1d\uc744 \uc911\uc2ec\uc73c\ub85c \uc0ac\ub78c\uacfc AI \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uc870\ud654\ub86d\uac8c 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class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"1\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ubaa8\ub4e0 \uacbd\ud5d8\uc758 \ud6a8\uc728\uc131 \uadf9\ub300\ud654<\/h3><p class=\"text-16 link-desc\">\ud300\uc5d0 AI \ud30c\ud2b8\ub108\ub97c \uc81c\uacf5\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ud558\uba70, \uc131\uacfc\ub97c \ub354\uc6b1 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"2\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc2e4\uc2dc\uac04 \uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654<\/h3><p class=\"text-16 link-desc\">\uc9c0\ub2a5\ud615 AI \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub85c \uacbd\ud5d8 \uc804\ubc18\uc744 \ucd94\uc801\ud558\uace0, \uce21\uc815\ud558\uace0, \uac1c\uc120\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">AI \ucf54\ud30c\uc77c\ub7ff \uc0b4\ud3b4\ubcf4\uae30<\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"3\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc804\ubc18\uc758 \uacbd\ud5d8 \uc5f0\uacb0<\/h3><p class=\"text-16 link-desc\">\ub370\uc774\ud130, \ud234, \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\ub294 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubaa8\ub4e0 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">\uc5ec\uc815 \uad00\ub9ac \ud5a5\uc0c1<\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/woman_using_phone-1.png\" width=\"1584\" height=\"1584\" alt=\"Woman using a smartphone outdoors, with a chat conversation showing a customer disputing a charge and an ai virtual agent responding \"sure, let me open a case for you.\"\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/man_using_copilot.png\" width=\"1584\" height=\"1584\" alt=\"Man wearing glasses working at a desk, with a copilot chat panel showing an agent adding a user named cameron o'connor to a queue.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/woman_checking_delivery.png\" width=\"1584\" height=\"1584\" alt=\"Woman in a warehouse checking her phone while holding a package, with an overlay showing conversion analytics of 21k conversions at an 86% rate.\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/product_rings.png\" width=\"1584\" height=\"1584\" alt=\"Genesys logo at the center of a circular diagram connected to icons representing people, chat, payments, documents, and data integrations.\"><\/div><\/div><\/div><style type='text\/css'>\r .xpr-update .component-links-roulette .media-col > img { border-radius: 48px; border: 1px solid #B9BDCA; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc624\ub298\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\ub3c4\ud558\ub294 \uc2e0\ub8b0\ubc1b\ub294 \ub9ac\ub354<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_scrollable=&#8221;yes&#8221; r_scrollable_on=&#8221;sm&#8221; el_class=&#8221;row-gap-4&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">25\ub144+<\/p>\n<p class=\"h5\">\ucd95\uc801\ub41c \uacbd\ud5d8<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">8,000+<\/p>\n<p class=\"h5\">\uc804 \uc138\uacc4 \uace0\uac1d\uc0ac \uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">100+<\/p>\n<p class=\"h5\">\uc11c\ube44\uc2a4 \uc81c\uacf5 \uad6d\uac00 \uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">70\uc5b5+<\/p>\n<p class=\"h5\">\ubd84\uae30\ubcc4 \uc9c0\uc6d0 \uace0\uac1d \uc0c1\ub2f4 \uc218<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">54<\/p>\n<p class=\"h5\">\ud3c9\uade0 go-live\uae4c\uc9c0 \uc18c\uc694 \uc77c\uc218<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">30+<\/p>\n<p class=\"h5\">\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc778\uc99d<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-12\"><sup>1<\/sup> 2026 \ud68c\uacc4\uc5f0\ub3c4 3\ubd84\uae30 \uae30\uc900<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uace0\uac1d \ucda9\uc131\ub3c4\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc6c0\uc9c1\uc774\ub294 \uac00\uc7a5 \uac15\ub825\ud55c \ud798\uc785\ub2c8\ub2e4<\/h2>\n<p class=\"h5\" style=\"text-align: center;\">Genesys\ub294 \uc138\uacc4\uc801\uc778 \ube0c\ub79c\ub4dc\ub4e4\uc774 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uace0, \uc624\ub798\ub3c4\ub85d \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \ud568\uaed8\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/ko-kr\/customer-stories\/electrolux-group\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"775\" height=\"235\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/ElextroluxGroup_Logo.png\" alt=\"Electrolux Group Logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">\uc5d0\uc774\uc804\ud2f1 AI\ub85c \uc11c\ube44\uc2a4 \uc218\uc694\uc758 65% \uc774\uc0c1 \uc9c0\uc6d0<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/ko-kr\/customer-stories\/utility-warehouse\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"1450\" height=\"585\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Utility-Warehouse_UW-Purple_RGB_med.png\" alt=\"Utility Warehouse logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">WhatsApp\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub9cc\uc73c\ub85c 30~50% \ud574\uacb0\ub960<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/ko-kr\/customer-stories\/trademark-global\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"400\" height=\"200\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Trademark-Global-Featured-Image-_Logo_.jpg\" alt=\"Trademark Global logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">\uc5d0\uc774\uc804\ud2f1 AI\ub85c \ud574\uacb0\ub960 42% \ubc0f \uc131\uacf5\ub960 91% \ub2ec\uc131<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;550880&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221; si_alt_text=&#8221;Genesys\ub294 Salesforce, ServiceNow \ubc0f CX \ubd84\uc57c\uc5d0\uc11c \uac00\uc7a5 \uad11\ubc94\uc704\ud55c \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uacfc \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ub429\ub2c8\ub2e4.&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ud575\uc2ec \uc2dc\uc2a4\ud15c\uacfc CX\ub97c \uc5f0\uacb0\ud558\uc138\uc694<\/h2>\n<p>Genesys\ub294 Salesforce, ServiceNow\ub97c \ube44\ub86f\ud574 CX \ubd84\uc57c \ucd5c\ub300 \uaddc\ubaa8\uc758 \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uacfc \uc5f0\ub3d9\ub429\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\">\ud1b5\ud569 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc0c8\ub85c\uc6b4 \uacbd\ud5d8 \uacbd\uc81c\ub97c \ub9cc\ub098\ubcf4\uc138\uc694<\/h2>\n<p>AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uce21\uc815\ud558\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\uc744 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uc5f0\uacb0\ud558\ub294 \ud575\uc2ec \uc9c0\ud45c\ub97c \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/experience-orchestration\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_single_image image=&#8221;615746&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc778\uae30 \ub9ac\uc18c\uc2a4<\/p>\n<h2>Genesys\ub9cc\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 CX \uc778\uc0ac\uc774\ud2b8<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ko-kr\/resources\/the-cx-playbook-for-the-agentic-era\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"495\" height=\"360\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/LP-Thumbnail_The-CX-Playbook-for-the-Agentic-Era_EN-SG.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">eBook<\/p>\n<h3>\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c CX \ud50c\ub808\uc774\ubd81<\/h3>\n<p class=\"text-20\"><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">\uc55e\uc120\ub3c4 \uae30\uc5c5\ub4e4\uc774 AI\ub97c \ud65c\uc6a9\ud574 \ub04a\uae40 \uc5c6\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \uad6c\ud604\ud558\uace0 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/span><\/span><\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" alt=\"Trends 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\uc6e8\ube44\ub098<\/p>\n<h4 class=\"h6\">2026\ub144 \uace0\uac1d \uacbd\ud5d8\uc744 \uc7ac\ud3b8\ud558\ub294 5\uac00\uc9c0 \ud2b8\ub80c\ub4dc<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p>\n<h4 class=\"h6\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><div class=\"card-body\"><p class=\"assettag\">eBook<\/p>\n<h4 class=\"h6\">2026\ub144 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">\uc785\uc99d\ub41c \uc120\ud0dd<\/p>\n<h2>\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790 \ubaa8\ub450 \uc778\uc815\ud558\ub294 Genesys<\/h2>\n<p class=\"text-22\">\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790 \ubaa8\ub450\uc5d0\uac8c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\ub294 Genesys\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc758 \ud45c\uc900\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Magic_Quadrant_2026.png\" alt=\"Gartner Magic Quadrant for Contact Center as a Service (October 2026) with Genesys and NICE leading the Leaders quadrant.\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2026 Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ubd80\ubb38 Magic Quadrant\u2122<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 12\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc73c\uba70 \uc2e4\ud589 \ub2a5\ub825 \ubd80\ubb38\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \uc21c\uc704\ub97c \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/idc-marketscape-worldwide-conversational-intelligence-and-analytics-software-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree-2026-1.webp\" alt=\"IDC analysts agree chunker thumbnail\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape: 2026\ub144 \uc804 \uc138\uacc4 \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/p>\n<p>Genesys, \uc804 \uc138\uacc4 \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ub9ac\ub354\ub85c \uc120\uc815<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Critical_Capabilities_2026.png\" alt=\"Gartner bar chart of vendor product scores for the Global Contact Center use case (August 2026), with Genesys highest at 4.12, followed by Amazon Web Services at 4.03 and NiCE at 3.79.\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2026 Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ud575\uc2ec \uc5ed\ub7c9 \ubcf4\uace0\uc11c<\/p>\n<p>Genesys, \uace0\uac1d \ucc38\uc5ec \uc13c\ud130 \ubc0f \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130 \ud65c\uc6a9 \uc0ac\ub840\uc5d0\uc11c 1\uc704 \ucc28\uc9c0<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1782813417492\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/CTA-banner_mobile-homepage.png);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Genesys Cloud\ub97c \uc9c1\uc811 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694<\/h2>\n<p>\uc804\ubb38\uac00\uc640 \uc0c1\ub2f4\ud558\uc5ec \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uace0 \uc2e4\uc9c8\uc801\uc778 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc2dc\uc791\ud558\uae30<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1788857779960{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \uc5d4\ud130\ud504\ub77c\uc774\uc988\ub97c \uc704\ud55c AI \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \ucda9\uc131\ub3c4 \ub192\uc740 \uace0\uac1d. \ub354 \ud6a8\uc728\uc801\uc778 \ud300. \uc774\uac83\uc774 \uc9c4\uc815\ud55c\u00a0CX \uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc544\ub294 AI\ub85c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] THE AI CUSTOMER [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-homepage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-111890","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=111890"}],"version-history":[{"count":27,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890\/revisions"}],"predecessor-version":[{"id":650934,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890\/revisions\/650934"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=111890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}