{"id":111890,"date":"2026-04-29T18:50:36","date_gmt":"2026-04-30T01:50:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=111890"},"modified":"2026-07-05T23:15:34","modified_gmt":"2026-07-06T06:15:34","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr","title":{"rendered":"\ud648"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc5d4\ud130\ud504\ub77c\uc774\uc988\ub97c \uc704\ud55c AI \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/p>\n<h1>\ucda9\uc131\ub3c4 \ub192\uc740 \uace0\uac1d.<br \/>\n\ub354 \ud6a8\uc728\uc801\uc778 \ud300.<br \/>\n\uc774\uac83\uc774 \uc9c4\uc815\ud55c\u00a0<span class=\"gradient-text\">CX<\/span> \uc785\ub2c8\ub2e4.<\/h1>\n<p>\uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc544\ub294 AI\ub85c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\">\ub458\ub7ec\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"\/ko-kr\/capabilities\/whatsapp\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/whatsapp-logo.svg\" height=\"64\" width=\"160\" alt=\"Whatsapp logo\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">WhatsApp and Genesys: Unify voice, messaging and AI<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Explore our partnership<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">THE AI CUSTOMER EXPERIENCE PLATFORM FOR THE ENTERPRISE<\/p>\n<h1>Loyal customers.<br \/>\nEfficient teams.<br \/>\nThat\u2019s <span class=\"gradient-text\">CX<\/span> done right.<\/h1>\n<p>Orchestrate better experiences with AI that knows what your customers want \u2014 and how your business works.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-xs-block d-none&#8221;][vc_single_image image=&#8221;615650&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-xs-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;bfd-bg&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-white\" href=\"\/ko-kr\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ucd9c\uc2dc<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; margin:1rem 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"component-logo-slider component-logo-slider--not-clickable component-logo-slider--two-rows component-logo-slider--dual-rows component-logo-slider--compact-spacing component-logo-slider--custom-spacing component-logo-slider--auto component-logo-slider--layout-pending\" style=\"--logo-slider-item-margin: 1rem;\" data-auto-scroll=\"yes\" data-clickable=\"no\" data-two-rows=\"yes\" data-marquee-speed=\"20\">\n    <div class=\"logo-slider-shell\">\n                <div class=\"logo-slider-viewport\">\n                            <div class=\"logo-slider-dual\">\n                    <div class=\"logo-slider-band logo-slider-band--top\">\n                        <div class=\"logo-slider-row\">\n                                <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/axa.svg\" width=\"200\" height=\"100\" alt=\"Axa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628188\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/bradesco-seguros.svg\" width=\"200\" height=\"100\" alt=\"Bradesco seguros logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628189\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/carmax.svg\" width=\"200\" height=\"100\" alt=\"Carmax logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628190\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers-1.svg\" width=\"200\" height=\"100\" alt=\"Coca cola bottlers, sales &amp; services company, llc. bsna, cbs &amp; procurement logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628793\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/electrolux.svg\" width=\"200\" height=\"100\" alt=\"Electrolux logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628192\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/emtelco-1.png\" width=\"200\" height=\"100\" alt=\"Emtelco logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628193\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/engie.svg\" width=\"200\" height=\"100\" alt=\"Engie logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628194\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/espn.svg\" width=\"200\" height=\"100\" alt=\"Espn logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628195\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/fabletics.svg\" width=\"200\" height=\"100\" alt=\"Fabletics logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628196\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ferguson.svg\" width=\"200\" height=\"100\" alt=\"Ferguson logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628197\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                    <div class=\"logo-slider-band logo-slider-band--bottom\">\n                        <div class=\"logo-slider-row\">\n                                <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ferarri-logo.svg\" width=\"200\" height=\"100\" alt=\"Ferrari logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628198\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/heineken-mexico.svg\" width=\"200\" height=\"100\" alt=\"Heineken mexico logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628199\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/hsbc.svg\" width=\"200\" height=\"100\" alt=\"Hsbc logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628200\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ihg-hotels-resorts.svg\" width=\"200\" height=\"100\" alt=\"Ihg hotels &amp; resorts logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628201\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/lufthansa.svg\" width=\"200\" height=\"100\" alt=\"Lufthansa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628202\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/nespresso.svg\" width=\"200\" height=\"100\" alt=\"Nespresso logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628203\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/santander.svg\" width=\"200\" height=\"100\" alt=\"Santander logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628204\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/schneider-electric.svg\" width=\"200\" height=\"100\" alt=\"Schneider electric logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628205\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic.svg\" width=\"200\" height=\"100\" alt=\"Virgin atlantic logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628206\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/div>\n    [\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Vodafone story\" title=\"Vodafone\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone germany logo x250\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Germany-Logo-x250.png\" width=\"250\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"https:\/\/www.genesys.com\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"https:\/\/www.genesys.com\/customer-stories\/siemens-healthineers\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fanatics story\" title=\"Fanatics\" href=\"https:\/\/www.genesys.com\/customer-stories\/fanatics\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fanatics, customer experience, genesys cloud\" src=\"https:\/\/www.genesys.com\/media\/Fanatics_logox300.png\" width=\"300\" height=\"64\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_advbg=&#8221;html5video&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys Cloud AI<\/h2>\n<h3 class=\"h2\" style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \ubaa8\ub4e0 \uc774\ub97c \uc704\ud55c AI<\/h3>\n<p class=\"h5\" style=\"text-align: center;\">\uac00\uc7a5 \uc911\uc694\ud55c \uac00\uce58\uc778 \uace0\uac1d\uc744 \uc911\uc2ec\uc73c\ub85c \uc0ac\ub78c\uacfc AI \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uc870\ud654\ub86d\uac8c \uc6b4\uc601\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"links-container component-links-roulette\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc0ac\ub78c\ucc98\ub7fc \ub290\uaef4\uc9c0\ub294 \uc790\ub3d9\ud654<\/h3><p class=\"text-16 link-desc\">\uacbd\ud5d8 \uc804\ubc18\uc5d0\uc11c \ucd94\ub860\ud558\uace0, \ud589\ub3d9\ud558\uba70, \uc801\uc751\ud558\ub294 AI \uc0c1\ub2f4\uc0ac\ub85c \ubcf5\uc7a1\ud55c \uace0\uac1d \uc694\uad6c\ub97c \uc190\uc27d\uac8c \ud574\uacb0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"1\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\ubaa8\ub4e0 \uacbd\ud5d8\uc758 \ud6a8\uc728\uc131 \uadf9\ub300\ud654<\/h3><p class=\"text-16 link-desc\">\ud300\uc5d0 AI \ud30c\ud2b8\ub108\ub97c \uc81c\uacf5\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ud558\uba70, \uc131\uacfc\ub97c \ub354\uc6b1 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"2\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc2e4\uc2dc\uac04 \uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654<\/h3><p class=\"text-16 link-desc\">\uc9c0\ub2a5\ud615 AI \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub85c \uacbd\ud5d8 \uc804\ubc18\uc744 \ucd94\uc801\ud558\uace0, \uce21\uc815\ud558\uace0, \uac1c\uc120\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"3\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc804\ubc18\uc758 \uacbd\ud5d8 \uc5f0\uacb0<\/h3><p class=\"text-16 link-desc\">\ub370\uc774\ud130, \ud234, \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\ub294 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubaa8\ub4e0 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/Deliver-automation-that-feels-human-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Deliver automation that feels human thumbnail hidef\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Make-every-experience-more-efficient-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Make every experience more efficient thumbnail hidef\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Optimize-customer-journeys-in-real-time-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Optimize customer journeys in real time thumbnail hidef\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Connect-experiences-across-the-enterprise-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Connect experiences across the enterprise thumbnail hidef\"><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc624\ub298\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\ub3c4\ud558\ub294 \uc2e0\ub8b0\ubc1b\ub294 \ub9ac\ub354<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_scrollable=&#8221;yes&#8221; r_scrollable_on=&#8221;sm&#8221; el_class=&#8221;row-gap-4&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">25\ub144+<\/p>\n<p class=\"h5\">\ucd95\uc801\ub41c \uacbd\ud5d8<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">8,000+<\/p>\n<p class=\"h5\">\uc804 \uc138\uacc4 \uace0\uac1d\uc0ac \uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">100+<\/p>\n<p class=\"h5\">\uc11c\ube44\uc2a4 \uc81c\uacf5 \uad6d\uac00 \uc218<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">70\uc5b5+<\/p>\n<p class=\"h5\">\ubd84\uae30\ubcc4 \uc9c0\uc6d0 \uace0\uac1d \uc0c1\ub2f4 \uc218<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">54<\/p>\n<p class=\"h5\">\ud3c9\uade0 go-live\uae4c\uc9c0 \uc18c\uc694 \uc77c\uc218<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">30+<\/p>\n<p class=\"h5\">\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc778\uc99d<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-12\"><sup>1<\/sup> 2026 \ud68c\uacc4\uc5f0\ub3c4 3\ubd84\uae30 \uae30\uc900<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uace0\uac1d \ucda9\uc131\ub3c4\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc6c0\uc9c1\uc774\ub294 \uac00\uc7a5 \uac15\ub825\ud55c \ud798\uc785\ub2c8\ub2e4<\/h2>\n<p class=\"h5\" style=\"text-align: center;\">Genesys\ub294 \uc138\uacc4\uc801\uc778 \ube0c\ub79c\ub4dc\ub4e4\uc774 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uace0, \uc624\ub798\ub3c4\ub85d \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \ud568\uaed8\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/ko-kr\/customer-stories\/virgin-atlantic\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"300\" height=\"72\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300-1.webp\" alt=\"virgin-atlantic-x300\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">CSAT 25\ud3ec\uc778\ud2b8 \ud5a5\uc0c1<\/h3>\n<p>\uc0c1\ub2f4 \ucc98\ub9ac \uac74\uc218 10% \uc99d\uac00<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/best-buy-canada\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"217\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" alt=\"Best Buy Canada - Geek Squad logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">AI\ub85c \ubb38\uc758\uc758 60% \ud574\uacb0<\/h3>\n<p>\ube44\uc6a9 20% \uc808\uac10<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/engie-australia-new-zealand\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"294\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/ENGIE-logo-optimized.png\" alt=\"ENGIE-logo-optimized\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">NPS 75% \ud5a5\uc0c1<\/h3>\n<p>\uc218\uc791\uc5c5 40% \uac10\uc18c<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;550880&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221; si_alt_text=&#8221;Genesys\ub294 Salesforce, ServiceNow \ubc0f CX \ubd84\uc57c\uc5d0\uc11c \uac00\uc7a5 \uad11\ubc94\uc704\ud55c \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uacfc \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ub429\ub2c8\ub2e4.&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ud575\uc2ec \uc2dc\uc2a4\ud15c\uacfc CX\ub97c \uc5f0\uacb0\ud558\uc138\uc694<\/h2>\n<p>Genesys\ub294 Salesforce, ServiceNow\ub97c \ube44\ub86f\ud574 CX \ubd84\uc57c \ucd5c\ub300 \uaddc\ubaa8\uc758 \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uacfc \uc5f0\ub3d9\ub429\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\">\ud1b5\ud569 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc0c8\ub85c\uc6b4 \uacbd\ud5d8 \uacbd\uc81c\ub97c \ub9cc\ub098\ubcf4\uc138\uc694<\/h2>\n<p>AI\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uce21\uc815\ud558\ub294 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\uc744 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uc5f0\uacb0\ud558\ub294 \ud575\uc2ec \uc9c0\ud45c\ub97c \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/experience-orchestration\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_single_image image=&#8221;615746&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc778\uae30 \ub9ac\uc18c\uc2a4<\/p>\n<h2>Genesys\ub9cc\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 CX \uc778\uc0ac\uc774\ud2b8<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ko-kr\/resources\/the-cx-playbook-for-the-agentic-era\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"495\" height=\"360\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/LP-Thumbnail_The-CX-Playbook-for-the-Agentic-Era_EN-SG.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">eBook<\/p>\n<h3>\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c CX \ud50c\ub808\uc774\ubd81<\/h3>\n<p class=\"text-20\"><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">\uc55e\uc120\ub3c4 \uae30\uc5c5\ub4e4\uc774 AI\ub97c \ud65c\uc6a9\ud574 \ub04a\uae40 \uc5c6\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \uad6c\ud604\ud558\uace0 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/span><\/span><\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" alt=\"Trends 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\uc6e8\ube44\ub098<\/p>\n<h4 class=\"h6\">2026\ub144 \uace0\uac1d \uacbd\ud5d8\uc744 \uc7ac\ud3b8\ud558\ub294 5\uac00\uc9c0 \ud2b8\ub80c\ub4dc<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p>\n<h4 class=\"h6\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><div class=\"card-body\"><p class=\"assettag\">eBook<\/p>\n<h4 class=\"h6\">2026\ub144 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">\uc785\uc99d\ub41c \uc120\ud0dd<\/p>\n<h2>\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790 \ubaa8\ub450 \uc778\uc815\ud558\ub294 Genesys<\/h2>\n<p class=\"text-22\">\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790 \ubaa8\ub450\uc5d0\uac8c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\ub294 Genesys\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc758 \ud45c\uc900\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025\ub144 Gartner<sup>\u00ae<\/sup> \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uc911\uc694 \uae30\ub2a5<\/p>\n<p>Genesys\ub294 5\uac00\uc9c0 \uc0ac\uc6a9 \uc0ac\ub840 \uc911 3\uac00\uc9c0\uc5d0\uc11c 1\uc704\ub85c \ud3c9\uac00\ub41c \uc720\uc77c\ud55c \ubca4\ub354\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504: \uc804\uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc 2025 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/p>\n<p>Genesys, IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504\uc5d0 \uc758\ud574 \ubc94\uc6a9 \ub300\ud654\ud615 AI \ub9ac\ub354\ub85c \uc120\uc815<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130, 2025\ub144 2\ubd84\uae30 \ubcf4\uace0\uc11c<\/p>\n<p>Genesys\ub97c CCaaS \ubd80\ubb38 \ub9ac\ub354\ub85c \uc120\uc815<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1782813417492\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/CTA-banner_mobile-homepage.png);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Genesys Cloud\ub97c \uc9c1\uc811 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694<\/h2>\n<p>\uc804\ubb38\uac00\uc640 \uc0c1\ub2f4\ud558\uc5ec \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uace0 \uc2e4\uc9c8\uc801\uc778 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc2dc\uc791\ud558\uae30<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \uc5d4\ud130\ud504\ub77c\uc774\uc988\ub97c \uc704\ud55c AI \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \ucda9\uc131\ub3c4 \ub192\uc740 \uace0\uac1d. \ub354 \ud6a8\uc728\uc801\uc778 \ud300. \uc774\uac83\uc774 \uc9c4\uc815\ud55c\u00a0CX \uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc774\ud574\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc544\ub294 AI\ub85c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] THE AI CUSTOMER EXPERIENCE [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-111890","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=111890"}],"version-history":[{"count":27,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890\/revisions"}],"predecessor-version":[{"id":631654,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890\/revisions\/631654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=111890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}