{"id":111890,"date":"2018-11-08T09:01:00","date_gmt":"2018-11-08T17:01:00","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=111890"},"modified":"2026-02-12T15:46:40","modified_gmt":"2026-02-12T23:46:40","slug":"%ed%99%88","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr","title":{"rendered":"\ud648"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578147%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-lg-block%20d-xl-block%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578146%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-md-block%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578145%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%22-10%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1757621002342{margin-bottom: 1rem !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;mt-5 mt-lg-0&#8243; container_class=&#8221;pt-4 pt-lg-0&#8243;][vc_column el_class=&#8221;bgc-glass rounded p-2 p-lg-4 mt-lg-0 mt-5&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-6 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Introducing Genesys Cloud Agentic AI<\/h1>\n<p>&nbsp;<\/p>\n<h2 class=\"text-22 font-weight-light\">Take your CX to the next level with Genesys Cloud AI Studio and Genesys Cloud AI Guides<\/h2>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/capabilities\/ai-studio\" target=\"\" rel=\"\">Explore AI Studio<\/a><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-ff-primary chevron\" href=\"#getStartedBox\" target=\"\" rel=\"\">Get started<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_video%22%2C%22flair_image%22%3A%22543417%22%2C%22flair_mp4%22%3A%22550273%22%2C%22flair_poster%22%3A%22550887%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-xl-block%20d-lg-block%20d-md-block%22%2C%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22560238%22%2C%22flair_poster%22%3A%22548079%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_top%22%3A%2210%25%22%2C%22flair_transform%22%3A%22scale(1.1)%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20no-lazy%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1763589410207{margin-bottom: 1rem !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;mt-0 mt-sm-4 mt-md-0&#8243;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;bgc-glass rounded p-2 p-lg-4 mt-md-0&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\ub97c \uc704\ud55c AI<\/h1>\n<h2 class=\"text-22 font-weight-light\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uad6c\ud604\ud558\ub294 &#8211;<br \/>\nAI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8 \uae30\uc220<\/h2>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1770861947299{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg has-bg has-bg-image\" style=\"--banner-bg-image:url(https:\/\/www.genesys.com\/media\/2x_bg_BFD-Homepage-Mini-Banner-scaled.png)\"><a class=\"inner-banner rounded-lg bgc-lgray\" href=\"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-unveils-industrys-first-agentic-virtual-agent-powered-by-lams-for-enterprise-cx\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ucd9c\uc2dc\ub418\uc5c8\uc2b5\ub2c8\ub2e4<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1770862030899{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg\" href=\"https:\/\/www.genesys.com\/en-sg\/resources\/frost-radar-customer-experience-platforms-in-asia-pacific\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/frost-radar-2025-apac-cx-platform.png\" height=\"184\" width=\"293\" alt=\"Frost radar 2025 apac cx platform\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys named a Leader \u2013 Innovation and growth in APAC by Frost Radar\u2122<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Download now<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: center;\">\ucd5c\uace0\ub97c \uc704\ud55c \ucd5c\uc0c1\uc758 \uc194\ub8e8\uc158<\/p>\n<h2 style=\"text-align: center;\">\uac80\uc99d\ub41c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc81c\uacf5\ub418\ub294<br \/>\n\ub9de\ucda4\ud615 \uacbd\ud5d8\uc758 \ud798.<\/h2>\n<p style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc740 \ube44\uc6a9\uc744 \uc808\uac10\uc2dc\ud0a4\uace0, \uae30\uc5c5\uc758 \uc131\uc7a5, \uace0\uac1d \ucda9\uc131\ub3c4, \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uc744 \uc190\uc27d\uac8c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-5\"><div class=\"content-container\"><h3>Genesys Cloud CX<\/h3>\n<p class=\"text-20\">Genesys\uc758 AI \uae30\ubc18 \uc885\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \ubaa8\ub4e0 \uacbd\ud5d8\uacfc \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc601\ud5a5\ub825\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-secondary\">Genesys Cloud CX \ub458\ub7ec\ubcf4\uae30<\/div><\/div><\/div><div class=\"col-image col-md-7 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"556\" height=\"376\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud_home-product.svg\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail custom-wide chevron-only  \" href=\"\/ko-kr\/genesys-cloud-ex\" target=\"\" rel=\"\" ><div class=\"thumbnail-col d-none d-md-block  thumbnail\"><img decoding=\"async\" width=\"568\" height=\"225\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/EX-2a-card-2.png\" alt=\"EX-2a-card-2\" ><\/div><div class=\"card-body\"><h4>Genesys Cloud EX<\/h4>\n<p>\ub3c5\ub9bd\ud615 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail custom-wide chevron-only  \" href=\"\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"thumbnail-col d-none d-md-block  thumbnail\"><img decoding=\"async\" width=\"446\" height=\"201\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AppFoundry-Graphic-3.png\" alt=\"AppFoundry-Graphic-3\" ><\/div><div class=\"card-body\"><h4>\uc571\ud30c\uc6b4\ub354\ub9ac \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4<\/h4>\n<p>\uc5c5\uacc4 \ucd5c\uace0\uc758 \ud30c\ud2b8\ub108\uac00 \uc81c\uacf5\ud558\ub294 \uc218\ubc31 \uac1c\uc758 \uc0ac\uc804 \ud1b5\ud569 \uc571\uc744 \uc774\uc6a9\ud574 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741711210895{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column][vc_row_inner][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc131\uacf5\uc744 \uc9c0\uc6d0\ud558\ub294 \uc194\ub8e8\uc158<\/p>\n<h2>\ucee8\ud0dd\uc13c\ud130\ub97c \ub118\uc5b4 \ubaa8\ub4e0 \uacf3\uc5d0\uc11c \ub354 \ube60\ub978 \ud601\uc2e0\uc744 \uc2e4\ud604\ud569\ub2c8\ub2e4<\/h2>\n<p>Genesys Cloud\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uac1c\uc120\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694.Genesys Cloud\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uac1c\uc120\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"h5\">AICC \ubc0f \uc790\ub3d9\ud654<\/p>\n<p>\ubc30\ud3ec, \uad00\ub9ac, \ucd5c\uc801\ud654\ub97c \uc190\uc27d\uac8c \ud560 \uc218 \uc788\ub294 \ub9de\ucda4\ud615 AI\ub85c \ub354 \ube60\ub974\uac8c \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/call-center-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"h5\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/p>\n<p>\ub3c4\uc785 \uc989\uc2dc \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654 \ubc0f \uc784\ubca0\ub514\ub4dc AI\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/digital\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/p>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac \ubc0f AI \uae30\ubc18 \ubd07\uacfc \uc6d0\ud65c\ud558\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/customer-journey-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac<\/p>\n<p>\uc0ac\uc77c\ub85c\ud654\ub41c \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubc0f \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/p>\n<p>\uad00\ub9ac\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc5c5\ubb34 \ud6a8\uc728\uc131\uacfc \uc9c1\uc6d0 \uc720\uc9c0\uc728\uc744 \ub192\uc774\ub294 \ub0b4\uc7a5\ub41c AI\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \uc7a0\uc7ac\ub825\uc744 \ud55c\uaecf \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/cloud-architecture-and-open-platform\" target=\"\" rel=\"\" ><div class=\"card-body\"><p class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/p>\n<p>\uac1c\ubc29\ud615 CX \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud558\uace0, \uc804 \uc138\uacc4\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \ud655\uc7a5\ud558\uba70, \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc190\uc27d\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc704\ud55c \ube44\uc804<\/p>\n<h3>CX\uc758 \uac00\ub2a5\uc131\uc744 \uc0c8\ub86d\uac8c \uc815\uc758\ud558\ub294 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\uace0\uac1d\uc758 \uc5ec\uc815\uc774 \uc5b4\ub514\uc5d0\uc11c \uc2dc\uc791\ub418\ub4e0, Genesys Cloud\uc640 \ub0b4\uc7a5\ub41c AI\ub97c \uc0ac\uc6a9\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uace0 \uac00\uc7a5 \uc801\uc808\ud55c \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \uc27d\uac8c \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ub354\uc6b1 \ub192\uc774\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/experience-orchestration\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><a role=\"button\"  class=\"arrow\" href=\"\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub2e8\uacc4\ub780?<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"component video-snippet\"><video muted playsinline loop preload='none' ob_lazy_autoplay data-poster-mobile=\"https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha.png\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-White.mp4\" data-poster-desktop=\"https:\/\/www.genesys.com\/media\/Genesys_EO_Track_Alpha.png\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-White.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294<\/p>\n<h2>Genesys \uc778\uae30 \ub9ac\uc18c\uc2a4<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ud655\uc778\ud558\uae30<\/a><\/div>[\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ko-kr\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">EBOOK<\/p>\n<h3>2026 AI \ubc0f CX \uc194\ub8e8\uc158 \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3>\n<p class=\"text-20\">2026\ub144\uc744 \uc8fc\ub3c4\ud560 \ucd5c\uc2e0 AI \uae30\uc220\ub85c, \ucc28\uc6d0\uc774 \ub2e4\ub978 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"547\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.png\" alt=\"experience orchestration, AI, Genesys, personalization, levels\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\ube14\ub85c\uadf8<\/p>\n<h4 class=\"h6\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/ai-contact-center\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"792\" height=\"446\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/hero_img-pillar-ai_contact_center.png\" alt=\"hero_img-pillar-ai_contact_center\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\uc544\ud2f0\ud074<\/p>\n<h4 class=\"h6\">AICC (AI \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158: \uc8fc\uc694 \uc774\uc810\uacfc \uc791\ub3d9 \ubc29\uc2dd<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" alt=\"2025 aicc trend report ko\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p>\n<h4 class=\"h6\">2025 \uad6d\ub0b4 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ubcf4\uace0\uc11c<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/ai-powered-experience-orchestration-playbook\" target=\"\" rel=\"\" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" alt=\"Thumbnail - The AI-Powered Orchestration playbook 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"assettag\">eBook<\/p>\n<h4 class=\"h6\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub808\uc774\ubd81<\/h4>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\" target=\"\" rel=\"\" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"820\" height=\"546\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415271194.jpeg\" alt=\"\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"assettag\">\ube14\ub85c\uadf8<\/p>\n<h4 class=\"h6\">Genesys\uc640 Salesforce, \uacf5\uac10\uacfc \ud6a8\uc728\uc131 \uacb0\ud569\uc744 \uc704\ud55c AI \uc778\uc0ac\uc774\ud2b8 \uacf5\uc720<\/h4>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc2e4\uc81c \uc131\uacfc \uc0b4\ud3b4\ubcf4\uae30<\/p>\n<h2>\uace0\uac1d \uc131\uacf5 \uc0ac\ub840<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uc0ac\ub840 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"#576668\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers&#8217; Sales and Services story\" title=\"Coca-Cola Bottlers&#8217; Sales and Services\" href=\"#412659\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View DNB(\ub178\ub974\uc6e8\uc774 \ucd5c\ub300 \ud30c\uc774\ub0b8\uc15c \uc11c\ube44\uc2a4 \uadf8\ub8f9) story\" title=\"DNB(\ub178\ub974\uc6e8\uc774 \ucd5c\ub300 \ud30c\uc774\ub0b8\uc15c \uc11c\ube44\uc2a4 \uadf8\ub8f9)\" href=\"#394172\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dnb nyheter logo x250\" src=\"https:\/\/www.genesys.com\/media\/dnb-nyheter-logo-x250.png\" width=\"250\" height=\"170\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Singapore Airlines story\" title=\"Singapore Airlines\" href=\"#394185\"><img decoding=\"async\" class=\"company-logo\" alt=\"Singapore airlines logo x250\" src=\"https:\/\/www.genesys.com\/media\/Singapore_Airlines_Logo-x250.png\" width=\"250\" height=\"92\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"576668\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/hsbc\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"626&#215;352 hero image new hsbc\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-new-HSBC.png\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys Cloud\uc758 \ub180\ub77c\uc6b4 \uae30\ub2a5 \uc911 \ud558\ub098\ub294 \ubc14\ub85c, AI\uc785\ub2c8\ub2e4. AI\ub294 Genesys \uc194\ub8e8\uc158 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc644\uc804\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Paulette Toyton<\/p><p class=\"customer-title\">HSBC \ucc44\ub110 \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uad00\ub9ac \ub2f4\ub2f9 \uae00\ub85c\ubc8c \ucc45\uc784\uc790<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"412659\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Cocacolabss hero\" src=\"https:\/\/www.genesys.com\/media\/CocaColaBSS_hero.jpg\" width=\"626\" height=\"356\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc0c1\ub2f4\uc0ac\ub4e4\uc740 Genesys \uc194\ub8e8\uc158\uc774 \ub354 \ube60\ub974\uace0 \uc0ac\uc6a9\ud558\uae30 \uc27d\ub2e4\uba70 \ub9e4\uc6b0 \uae0d\uc815\uc801\uc73c\ub85c \ud3c9\uac00\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc57d 50% \uc808\uac10\ud588\uc73c\uba70, \uace0\uac1d \uad00\ub9ac\uc758 \uacbd\uc6b0 Tulsa \uc9c0\uc5ed\uc5d0\uc11c\ub294 100% \uac00\uc0c1 \ubc29\uc2dd\uc73c\ub85c \uc804\ud658\ud588\uace0, Tampa\uc5d0\uc11c\ub294 \uace0\uac1d \uc13c\ud130\ub97c \ud55c \uacf3\uc73c\ub85c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nicole Thomas<\/p><p class=\"customer-title\">Senior Director, Service Operations Support, Coca-Cola Bottlers\u2019 Sales and Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"394172\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/dnb\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video still dnb\" src=\"https:\/\/www.genesys.com\/media\/customer_story-video_still-DNB.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cAI\ub97c \uc0ac\uc6a9\ud558\uc5ec, \uc6b0\ub9ac\ub294 \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \ud68c\uc0ac\ub97c \uc704\ud574 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uae30 \uc704\ud574 \ub2e4\ub978 \uc0ac\ub78c\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Anders Braten<\/p><p class=\"customer-title\">\uae30\uc220 \uc6b4\uc601 \ubc0f \uace0\uac1d \uc194\ub8e8\uc158 \ub2f4\ub2f9, DNB<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"394185\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/singapore-airlines\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Singapore airlines hero x626 352\" src=\"https:\/\/www.genesys.com\/media\/Singapore-Airlines-hero-x626-352.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc800\ud76c \uace0\uac1d\uc740 \uc544\uc8fc \ub2e4\uc591\ud569\ub2c8\ub2e4. \uace0\uac1d \ucee8\ud0dd \uc11c\ube44\uc2a4\ub294 \uc774 \ub2e4\uc591\ud55c \uace0\uac1d\uc758 \ubaa8\ub4e0 \ub2c8\uc988\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc5b4\uc57c \ud558\uba70, \uc774\ub97c \uc704\ud55c \uc11c\ube44\uc2a4\uc640 \uae30\ub2a5\uc740 \uc801\ud569\ud55c \uae30\uc220 \ud50c\ub7ab\ud3fc\uc744 \uac16\uace0 \uc788\uc5b4\uc57c \uac00\ub2a5\ud569\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Marvin Tan<\/p><p class=\"customer-title\">Singapore Airlines\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc6b4\uc601 \ub2f4\ub2f9 \uc120\uc784 \ubd80\uc0ac\uc7a5<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">\uc785\uc99d\ub41c \uc120\ud0dd<\/p>\n<h2>\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790 \ubaa8\ub450 \uc778\uc815\ud558\ub294 Genesys<\/h2>\n<p class=\"text-22\">\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790 \ubaa8\ub450\uc5d0\uac8c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\ub294 Genesys\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc758 \ud45c\uc900\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025\ub144 Gartner<sup>\u00ae<\/sup> \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uc911\uc694 \uae30\ub2a5<\/p>\n<p>Genesys\ub294 5\uac00\uc9c0 \uc0ac\uc6a9 \uc0ac\ub840 \uc911 3\uac00\uc9c0\uc5d0\uc11c 1\uc704\ub85c \ud3c9\uac00\ub41c \uc720\uc77c\ud55c \ubca4\ub354\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504: \uc804\uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc 2025 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/p>\n<p>Genesys, IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504\uc5d0 \uc758\ud574 \ubc94\uc6a9 \ub300\ud654\ud615 AI \ub9ac\ub354\ub85c \uc120\uc815<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ko-kr\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130, 2025\ub144 2\ubd84\uae30 \ubcf4\uace0\uc11c<\/p>\n<p>Genesys\ub97c CCaaS \ubd80\ubb38 \ub9ac\ub354\ub85c \uc120\uc815<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1754372698551\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/Genesys-Homepage_CTA-Tile_351x560.jpg);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Genesys Cloud CX\ub97c \uc9c1\uc811 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694<\/h2>\n<p>\uc804\ubb38\uac00\uc640 \uc0c1\ub2f4\ud558\uc5ec Genesys Cloud CX\ub97c \ud1b5\ud574 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\ub294\uc9c0 \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc2dc\uc791\ud558\uae30<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578147%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-lg-block%20d-xl-block%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578146%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-md-block%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578145%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%22-10%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1757621002342{margin-bottom: 1rem !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;mt-5 mt-lg-0&#8243; container_class=&#8221;pt-4 pt-lg-0&#8243;][vc_column el_class=&#8221;bgc-glass rounded p-2 p-lg-4 mt-lg-0 mt-5&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-6 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;] Introducing Genesys Cloud Agentic AI &nbsp; Take your CX to the next level with Genesys Cloud AI Studio and Genesys Cloud AI Guides [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_video%22%2C%22flair_image%22%3A%22543417%22%2C%22flair_mp4%22%3A%22550273%22%2C%22flair_poster%22%3A%22550887%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-xl-block%20d-lg-block%20d-md-block%22%2C%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22560238%22%2C%22flair_poster%22%3A%22548079%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_top%22%3A%2210%25%22%2C%22flair_transform%22%3A%22scale(1.1)%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20no-lazy%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1763589410207{margin-bottom: 1rem !important;}&#8221;][vc_row [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-111890","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/comments?post=111890"}],"version-history":[{"count":27,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890\/revisions"}],"predecessor-version":[{"id":614375,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/pages\/111890\/revisions\/614375"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=111890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}