{"id":111751,"date":"2018-11-08T09:01:10","date_gmt":"2018-11-08T17:01:10","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=111751"},"modified":"2025-09-10T21:59:46","modified_gmt":"2025-09-11T04:59:46","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/resources","title":{"rendered":"\ub9ac\uc18c\uc2a4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">\ub9ac\uc18c\uc2a4<\/h1>\n<p style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \ubc0f \uace0\uac1d \uacbd\ud5d8 \ubd80\ubb38<br \/>\n\ucd5c\uc2e0 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566548064{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">\uc8fc\uc694 \ub9ac\uc18c\uc2a4<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail-1.png\" height=\"1025\" width=\"1600\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c CX \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,demo,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-article\" data-index=\"2\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/how-agent-assist-tools-improve-digital-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agent-assist-technologies.jpg\" height=\"933\" width=\"1400\" alt=\"Agent assist technologies\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\ub85c \ub514\uc9c0\ud138 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\ubcf4\uace0\uc11c,report,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud\uac00 \ucc3d\ucd9c\ud558\ub294 \ucd1d \uacbd\uc81c\uc801 \ud6a8\uacfc(Total Economic Impact)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;resource-row&#8221; 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value=\"video\" id=\"video-ko-kr\" data-slug=\"video-ko-kr\"><label class=\"form-check-label\" for=\"video-ko-kr\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-ko-kr\" data-slug=\"white-paper-ko-kr\"><label class=\"form-check-label\" for=\"white-paper-ko-kr\">White paper<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ubcf4\uace0\uc11c\" id=\"report-ko-kr\" data-slug=\"report-ko-kr\"><label class=\"form-check-label\" for=\"report-ko-kr\">\ubcf4\uace0\uc11c<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc131\uacf5 \uc0ac\ub840\" id=\"success-story-ko-kr\" data-slug=\"success-story-ko-kr\"><label class=\"form-check-label\" for=\"success-story-ko-kr\">\uc131\uacf5 \uc0ac\ub840<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc6f9 \uae00\" id=\"web-article-ko-kr\" data-slug=\"web-article-ko-kr\"><label class=\"form-check-label\" for=\"web-article-ko-kr\">\uc6f9 \uae00<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        \uc0b0\uc5c5\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-ko-kr\" data-slug=\"healthcare-ko-kr\"><label class=\"form-check-label\" for=\"healthcare-ko-kr\">Healthcare<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-ko-kr\" data-slug=\"industrial-ko-kr\"><label class=\"form-check-label\" for=\"industrial-ko-kr\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-ko-kr\" data-slug=\"public-ko-kr\"><label class=\"form-check-label\" for=\"public-ko-kr\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-ko-kr\" data-slug=\"technology-ko-kr\"><label class=\"form-check-label\" for=\"technology-ko-kr\">Technology<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uae08\uc735\" id=\"financial-ko-kr\" data-slug=\"financial-ko-kr\"><label class=\"form-check-label\" for=\"financial-ko-kr\">\uae08\uc735<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ub9ac\ud14c\uc77c\" id=\"retail-ko-kr\" data-slug=\"retail-ko-kr\"><label class=\"form-check-label\" for=\"retail-ko-kr\">\ub9ac\ud14c\uc77c<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        \uae30\ub2a5\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai \ubc0f \uc790\ub3d9\ud654\" id=\"ai-and-automation-ko-kr\" data-slug=\"ai-and-automation-ko-kr\"><label class=\"form-check-label\" for=\"ai-and-automation-ko-kr\">AI \ubc0f \uc790\ub3d9\ud654<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-ko-kr\" data-slug=\"analytics-and-reporting-ko-kr\"><label class=\"form-check-label\" for=\"analytics-and-reporting-ko-kr\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-ko-kr\" data-slug=\"cloud-migration-ko-kr\"><label class=\"form-check-label\" for=\"cloud-migration-ko-kr\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-ko-kr\" data-slug=\"journey-management-ko-kr\"><label class=\"form-check-label\" for=\"journey-management-ko-kr\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-ko-kr\" data-slug=\"unified-communications-ko-kr\"><label class=\"form-check-label\" for=\"unified-communications-ko-kr\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-ko-kr\" data-slug=\"wem-ko-kr\"><label class=\"form-check-label\" for=\"wem-ko-kr\">WEM<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ub514\uc9c0\ud138\" id=\"digital-ko-kr\" data-slug=\"digital-ko-kr\"><label class=\"form-check-label\" for=\"digital-ko-kr\">\ub514\uc9c0\ud138<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc544\uc6c3\ubc14\uc6b4\ub4dc\" id=\"outbound-ko-kr\" data-slug=\"outbound-ko-kr\"><label class=\"form-check-label\" for=\"outbound-ko-kr\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc74c\uc131\" id=\"voice-ko-kr\" data-slug=\"voice-ko-kr\"><label class=\"form-check-label\" for=\"voice-ko-kr\">\uc74c\uc131<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc778\ubc14\uc6b4\ub4dc\" id=\"inbound-ko-kr\" data-slug=\"inbound-ko-kr\"><label class=\"form-check-label\" for=\"inbound-ko-kr\">\uc778\ubc14\uc6b4\ub4dc<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\" id=\"%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98\" data-slug=\"%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98\"><label class=\"form-check-label\" for=\"%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98\">\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">\ucd08\uae30\ud654<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/sustainable-growth-in-the-age-of-ai-starts-with-empathy-1260x709.webp\" height=\"709\" width=\"1260\" alt=\"Sustainable growth in the age of ai starts with empathy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uc2dc\ub300, \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc758 \ud575\uc2ec\uc740 \uacf5\uac10 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-article\" data-index=\"1\" data-tags=\"article,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/point-solutions-vs-unified-cx-platforms-explained\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-5-1.jpg\" height=\"450\" width=\"800\" alt=\"Output.auto (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uacfc \ud1b5\ud569 CX \ud50c\ub7ab\ud3fc\uc758 \ucc28\uc774\uc810<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"2\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-state-of-cx-2026-apacs-push-toward-ai-powered-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx2026.jpg\" height=\"676\" width=\"1200\" alt=\"State of cx 2026\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2026 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669: \uc544\uc2dc\uc544\ud0dc\ud3c9\uc591\uc774 \uc8fc\ub3c4\ud558\ub294 AI \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"3\" data-tags=\"blog,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-29-133939.png\" height=\"511\" width=\"767\" alt=\"Screenshot 2026 06 29 133939\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubcf4\ud5d8 \ubd84\uc57c\uc758 \uace0\uac1d \uacbd\ud5d8: CX\ub97c \uc131\uc7a5 \uc5d4\uc9c4\uc73c\ub85c \uc804\ud658 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"4\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/leading-the-way-in-customer-experience-with-ai\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18\uc758 \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \uc120\ub3c4 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-connected-ai-elevates-cx-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Connected-AI-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"Happy and trendy woman browsing on phone while wearing earphones and listening to music while sitting at outdoor cafe in night city. happy woman streaming subscription app or making video call\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee4\ub125\ud2f0\ub4dc AI\uac00 CX\uc758 \uac00\uce58\ub97c \ub192\uc774\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1.jpg\" height=\"534\" width=\"800\" alt=\"Output.auto (3)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub85c \uace0\uac1d \uacbd\ud5d8\uacfc \uc6b4\uc601 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\ub294 5\ub300 \ube0c\ub79c\ub4dc \uc0ac\ub840<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-article\" data-index=\"7\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/scalability-and-flexibility-ccaas-for-growing-businesses\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-11.jpg\" height=\"422\" width=\"800\" alt=\"Output.auto (11)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud655\uc7a5\uc131\uacfc \uc720\uc5f0\uc131: \uc131\uc7a5\ud558\ub294 \uae30\uc5c5\uc744 \uc704\ud55c CCaaS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"8\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI, \uc2e0\ub8b0, CX\uc758 \ubbf8\ub798: 2026 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"9\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubcc0\ud654\ud558\ub294 \uace0\uac1d\uacfc \uadf8\uc5d0 \ubc1c\ub9de\ucdb0 \ubcc0\ud654\ud574\uc57c \ud558\ub294 CX <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 \uc0c8\ub85c\uc6b4 \uaddc\uce59<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-cx-measurement-needs-to-evolve\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cxoverview.jpg\" height=\"600\" width=\"900\" alt=\"Cx measurement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX \uce21\uc815 \ubc29\uc2dd\uc774 \uc9c4\ud654\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c CX \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"13\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-copilot-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-copilot-overview.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail copilot overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \ucf54\ud30c\uc77c\ub7ff \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"14\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/ai-hallucination-why-it-happens-and-how-to-prevent-it-in-the-age-of-agentic-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-5.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, AI \ud658\uac01\uc758 \ubc1c\uc0dd \uc6d0\uc778\uacfc \uc608\ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"15\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ub514\uc9c0\ud138,digital,\uc544\uc6c3\ubc14\uc6b4\ub4dc,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138|\uc544\uc6c3\ubc14\uc6b4\ub4dc\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Channel-less-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc634\ub2c8\ucc44\ub110 CX\uc758 \uc9c4\ud654: \ucc44\ub110\ub9ac\uc2a4 CX\uc758 \uc804\ub7b5\uc801 \uac00\uce58<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, \uc65c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud55c\uac00<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"17\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/powering-next-level-experiences-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-1260x785.png\" height=\"785\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \ud601\uc2e0 \uc0ac\ub840: AI\ub97c \ud65c\uc6a9\ud55c \ucc28\uc138\ub300 \uacbd\ud5d8 \uad6c\ud604<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub97c \ud65c\uc6a9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \ubc0f \uad00\ub9ac \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"19\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"The experience economy blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300, \uc774\uc81c \uacbd\ud5d8\uc774 \uace7 \uc81c\ud488\uc778 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"20\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-loyalty-and-business-efficiency-with-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Customer-loyalty-and-business-efficiency-with-Genesys-Cloud-AI-1260x713.png\" height=\"713\" width=\"1260\" alt=\"820&#215;464 resource thumbnail ebook customer loyalty and business efficiency with genesys cloud ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"21\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub8f0 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \uc0c1\ub2f4\uc0ac \ub9e4\uce6d \uc790\ub3d9\ud654: \uccab \uc751\ub300\ubd80\ud130 \ucd5c\uc801\uc758 \uace0\uac1d \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"22\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378\uc774 \uc5b4\ub5bb\uac8c \uc5d0\uc774\uc804\ud2f1 AI\uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uad6c\ud604\ud558\ub294\uac00<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub300\ud654\uc5d0\uc11c \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0: Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"24\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,demo,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"25\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-Product-Overview-TN_KR_820x464.png\" height=\"464\" width=\"820\" alt=\"Ava product overview tn kr 820x464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"26\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-1260x811.jpeg\" height=\"811\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\uc758 ROI\ub97c \uadf9\ub300\ud654\ud558\ub294 \ubc29\ubc95 <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"27\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlocking-roi-how-advanced-conversational-ai-transforms-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_534491487-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ROI \uadf9\ub300\ud654: \ub300\ud654\ud615 AI\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"28\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uac00 \uad6c\ud604\ud558\ub294 \uacf5\uac10\uacfc \ud6a8\uc728\uc758 AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"29\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/frost-radar-customer-experience-platforms-in-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-2.png\" height=\"464\" width=\"820\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed &#8211; Frost Radar \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"30\" data-tags=\"article,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/workforce-management-1260x816.jpg\" height=\"816\" width=\"1260\" alt=\"Pg to workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud604\ub300 \uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uacc4\ud68d \uc218\ub9bd\uc744 \uc704\ud55c \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"31\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/how-agent-assist-tools-improve-digital-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agent-assist-technologies-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Agent assist technologies\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\ub85c \ub514\uc9c0\ud138 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/top-4-factors-for-evaluating-a-ccaas-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_595287296-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ccaas platform, cx, customer experience, contact center as a service, experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 4\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"33\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2026virtual-agent.png\" height=\"464\" width=\"820\" alt=\"2026virtual agent kr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Virtual Agent (\uac00\uc0c1 \uc0c1\ub2f4\uc0ac) \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\ubcf4\uace0\uc11c,report,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud\uac00 \ucc3d\ucd9c\ud558\ub294 \ucd1d \uacbd\uc81c\uc801 \ud6a8\uacfc(Total Economic Impact)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"35\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790\uac00 \uc778\uc815\ud55c \uc120\ub3c4\uc801\uc778 \ucee8\ud0dd\uc13c\ud130, Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"36\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: \ucd5c\uc801\uc758 \ube44\uc6a9\uc73c\ub85c \ub354 \uac15\ub825\ud55c AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"37\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI: CX \uc120\ub450\uc8fc\uc790\uc640 \ud6c4\ubc1c\uc8fc\uc790\uc758 \ucc28\uc774<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"38\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: \ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4\uc6a9 \ucf5c\uc13c\ud130 \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc \uae00\ub85c\ubc8c \uc0ac\uc6a9 \uc0ac\ub840 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"39\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1081629538-1-scaled-e1761772788652-1260x725.jpeg\" height=\"725\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ITSM\uc6a9 Unified Experience \ucd9c\uc2dc \u2014 Genesys\uc640 ServiceNow\uac00 \ubc1d\ud788\ub294 \ud575\uc2ec \uac00\uce58<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"40\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-1260x819.jpeg\" height=\"819\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2026\ub144 AI\uac00 CX \ub9ac\ub354\uc5d0\uac8c \ud544\uc218\uc778 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"41\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_493417756-1260x777.jpeg\" height=\"777\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 4\uac00\uc9c0 \uc804\ub7b5  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"42\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"43\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-ecosystem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Deliver-the-next-level-of-experience-with-an-AI-powered-CX-ecosystem.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook deliver the next level of experience with an ai powered cx ecosystem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 CX \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc73c\ub85c \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"44\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/is-your-cx-investment-framed-as-a-growth-driver\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_479659532-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX \ud22c\uc790\ub97c \uc131\uc7a5 \ub3d9\ub825\uc73c\ub85c \ud65c\uc6a9\ud558\uace0 \uacc4\uc2e0\uac00\uc694?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"45\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ube4c\ud2b8\uc778 vs. \ubcfc\ud2b8\uc628: AI \uae30\ubc18 CX \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"46\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-1260x840.png\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uacbd\uc81c\ub97c \uc704\ud55c AI: \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"47\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504: \uc804\uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00 \ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"48\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_316504238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658 \uc2dc \uc8fc\uc694 \uace0\ub824 \uc0ac\ud56d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"49\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-agentic-ai-can-improve-experiences-and-transform-personalization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_281411575-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI: \ucc28\uc138\ub300 \uacbd\ud5d8 \uac1c\uc778\ud654\uc758 \uc2dc\uc791<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"50\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \uc8fc\uc694 \uc5ed\ub7c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"51\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\u2122 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"52\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-Hero-1071x716px-e1752873128758.png\" height=\"547\" width=\"814\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc758 \uc9c0\uc18d \uac00\ub2a5\uc131: \uacf5\uac10\uc744 \ud1b5\ud574 \uc2e4\ucc9c\ud558\ub294 \ucc45\uc784\uac10 \uc788\ub294 \ud589\ub3d9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"53\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,infographic,healthcare,industrial,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"infographic\" data-tax_sector=\"healthcare|industrial|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI\uc5d0 \ub300\ud55c \uc2e0\ub8b0 \uaca9\ucc28: \uc120\ub3c4 \uae30\uc5c5\uc774 \uac00\ub4dc\ub808\uc77c\uc744 \uad6c\ucd95\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"54\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Responsible-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucc45\uc784 \uc788\ub294 CX: AI \ub3c4\uc785 \uc18d\ub3c4 \ubc0f \uc548\uc804 \ubb38\uc81c \ud574\uacb0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"55\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-ai-studio-and-genesys-cloud-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-AI-STUDIO-AND-GUIDE.png\" height=\"464\" width=\"820\" alt=\"Gc ai studio and guide   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Studio\uc640 Genesys Cloud AI Guides<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"56\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F-e1750784463547.png\" height=\"547\" width=\"818\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Studio\uc640 AI Guides\ub85c \ub9cc\ub4dc\ub294 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0\uc758 \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"57\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/the-ultimate-cx-ai-glossary-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_531067594-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Asian woman working with laptop in coffee shop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 AI \uc6a9\uc5b4\uc9d1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"58\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.png\" height=\"547\" width=\"820\" alt=\"Experience orchestration, ai, genesys, personalization, levels\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"59\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc74c\uc131 \ubd84\uc11d\uacfc AI\uc758 \uacb0\ud569: \ucf5c\uc13c\ud130 \ud488\uc9c8 \uad00\ub9ac(QA)\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"60\" data-tags=\"article,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\uc6f9 \uae00,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/absence-management-and-shrinkage-call-center-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215488998-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Office meeting with professionals\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucf5c\uc13c\ud130 \uc778\ub825\uad00\ub9ac\uc758 \ud575\uc2ec: \uc0c1\ub2f4\uc0ac \ubd80\uc7ac\uc640 \ube44\uac00\ub3d9\ub960<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"61\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025\ub144 Genesys Customer Innovation Award \ucd5c\uc885 \ud6c4\ubcf4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"62\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/proving-cx-roi-linking-customer-experience-to-business-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_276398837-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cx, roi, ai, customer journey, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ROI\ub97c \uc99d\ub300\uc2dc\ud0a4\ub294 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc29\ubc95: CX\ub97c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uc5d0 \uc5f0\uacb0\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"63\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" height=\"464\" width=\"820\" alt=\"2025 aicc trend report ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"64\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-ai-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-GCAI-FLYER-COVER-KO.png\" height=\"464\" width=\"820\" alt=\"2025 gcai flyer cover   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"65\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,practical guide,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/comprehensive-guide-to-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-AI-Comprehensive-guide-ko-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Gc ai comprehensive guide   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \uc885\ud569 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"66\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/transform-service-delivery-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Mega-Menu.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail mega menu\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 ServiceNow\ub85c \uc11c\ube44\uc2a4 \uc81c\uacf5 \ud601\uc2e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"67\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail the ai powered orchestration playbook 820&#215;464 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"68\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/elevating-social-media-customer-care-in-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1036612070-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, social listening, customer care, contact center, cx, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud1b5\ud569\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8 \uc81c\uacf5\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"69\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,white paper,\uc131\uacf5 \uc0ac\ub840,success story,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook|white paper|\uc131\uacf5 \uc0ac\ub840\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/six-stories-of-successful-cloud-migrations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-11.png\" height=\"481\" width=\"880\" alt=\"Thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6\uac00\uc9c0 \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc131\uacf5 \uc0ac\ub840<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"70\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-Social-Cover-KR.png\" height=\"464\" width=\"820\" alt=\"Gc social cover kr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Social \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"71\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook|\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/25-State-of-the-CX-APAC-thumbnail.png\" height=\"644\" width=\"1181\" alt=\"25 state of the cx apac thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c: \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(APAC) \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"72\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c: CX \uc804\ubb38\uac00\ub97c \uc704\ud55c \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"73\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud55c \uae08\uc735 \uc11c\ube44\uc2a4 \uace0\uac1d \uacbd\ud5d8(CX) \ud5a5\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"74\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uac00\uaca9 \ucc45\uc815 \ubc29\uc2dd \uc774\ud574\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"75\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/top-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025\ub144 \uc774\ud6c4 \uace0\uac1d \uacbd\ud5d8(CX) \ud2b8\ub80c\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"76\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: \uae00\ub85c\ubc8c CX \ub9ac\ub354 \ud504\ub85c\uadf8\ub7a8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"77\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,public,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"public|\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_559104042-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai use cases, customer experience, artificial intelligence, cx, employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \uc131\uacf5\uc744 \uc704\ud55c 4\uac00\uc9c0 \uc2e4\uc81c AI \ud65c\uc6a9 \uc0ac\ub840  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"78\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_481114954-scaled-e1715285865878-1260x932.jpeg\" height=\"932\" width=\"1260\" alt=\"Customer journey orchestration, experience orchestration, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc9c4\uc815\ud55c \uac00\uce58<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucd5c\uc2e0 \ucee8\ud0dd\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 4\uac00\uc9c0 \uc774\uc810<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"80\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ebook-7-best-practices-for-customer-loyalty-cover-ko.png\" height=\"464\" width=\"820\" alt=\"Ebook 7 best practices for customer loyalty cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud55c 7\uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"81\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud1b5\ud569 \uacbd\ud5d8 \uc81c\uacf5\uc758 3\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c: Genesys\uc640 ServiceNow \ud65c\uc6a9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"82\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlock-the-value-of-contact-center-speech-and-text-analytics-software\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_500706388-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Ai, contact center speech and text analytics software, text analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uac00\uce58 \uadf9\ub300\ud654<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"83\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4: AI\ub97c \ud1b5\ud55c \uace0\uac1d\uc758 \ub2c8\uc988 \uc608\uce21<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"84\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/contact-center-software-costs-and-implementation-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_911381885-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center software costs, call center software, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ube44\uc6a9 \ubc0f \uad6c\ud604 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"85\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-in-the-age-of-ai-web-cover-kr.png\" height=\"528\" width=\"824\" alt=\"Cx in the age of ai web cover kr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"86\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-experience-token-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Ai experience token cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Experience \ud1a0\ud070<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"87\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\uc74c\uc131,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\uc74c\uc131\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/fight-fraud-in-financial-services-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_686837171-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 \uae08\uc735\uc0ac\uae30 \ub9ac\uc2a4\ud06c \uc608\ubc29\uacfc \ub300\uc751 \ubc29\uc548<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"88\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_449854927-1260x839.jpeg\" height=\"839\" width=\"1260\" alt=\"Virtual agent, chatbot, ai, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac: \uae30\uc874 \ucc57\ubd07\uc758 \ud55c\uacc4\ub97c \ub118\uc5b4\uc11c\ub2e4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"89\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-era-of-contact-center-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_605166196-1260x835.jpeg\" height=\"835\" width=\"1260\" alt=\"Ai copilot, contact center copilot, agent copilot, artificial intelligence, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 AI, '\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff'\uc758 \uc2dc\ub300<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"90\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/why-leading-brands-choose-gc-ko-cover.png\" height=\"480\" width=\"880\" alt=\"Why leading brands choose gc ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc120\ub3c4 \uae30\uc5c5\uc774 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"91\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff \uc2ec\uce35 \ubd84\uc11d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"92\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-you-need-to-elevate-your-social-listening-tools\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_133481734-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Social media, social listening, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd \ub3c4\uad6c\ub97c \uac1c\uc120\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"93\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail_Short-form-Agent-Copilot-Product-Overview.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail short form   agent copilot product overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc0dd\uc131\ud615 AI\ub85c \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"94\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-ai-progressive-adoption-model-cover.png\" height=\"240\" width=\"440\" alt=\"Genesys ai progressive adoption model cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \ub2e8\uacc4\uc801 \ub3c4\uc785 \ubaa8\ub378<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"95\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,white paper,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Landing-Page-Thumbnail-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud: AI\ub97c \ud65c\uc6a9\ud55c \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"96\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/generationaldynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/generationaldynamics-ko-cover.png\" height=\"192\" width=\"300\" alt=\"\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e16\u4ee3\u9593\u30ae\u30e3\u30c3\u30d7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"97\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/discover-the-genesys-advantage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-advantages-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud advantages cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc758 \uc7a5\uc810 \uc54c\uc544\ubcf4\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"98\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/humans-and-ai-in-unisons-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Humans and ai in unisons cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc778\uac04\uacfc AI\uc758 \uc870\ud654: \uc0c8\ub85c\uc6b4 CX \uc2dc\ub300<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"99\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,technology,wem,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"wem|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \uae30\uc220 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"100\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,white paper,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/aicc-implementation-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Aicc-implementation-strategy-image-ko-4.png\" height=\"238\" width=\"300\" alt=\"Aicc implementation strategy image ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc9c4\uc815\ud55c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c AICC \uad6c\ud604 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"101\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/evolve-from-legacy-tech-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/evolve-from-legacy-to-the-cloud-cover-ko.png\" height=\"1200\" width=\"1200\" alt=\"Evolve from legacy to the cloud cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub808\uac70\uc2dc \uae30\uc220\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c, \ucee8\ud0dd\uc13c\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uac00\uc774\ub4dc\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024-prescriptive-migration-ko-cover.png\" height=\"164\" width=\"300\" alt=\"2024 prescriptive migration ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \ucee8\ud0dd\uc13c\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uac00\uc774\ub4dc\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"103\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_317549951-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 CX\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc18c\ub9ac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/how-to-build-business-cases-for-ai-ko-cover-1.png\" height=\"480\" width=\"880\" alt=\"How to build business cases for ai ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \ub3c4\uc785\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4 \uac1c\ubc1c \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"105\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-service-primer-contact-center-crm-systems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_313716367-1260x735.jpeg\" height=\"735\" width=\"1260\" alt=\"Abstract black of futuristic surface honeycom hexagon pattern\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 CRM \uc2dc\uc2a4\ud15c \uc644\ubcbd \uc774\ud574\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"106\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-salesforce-cx-cloud-cover-1.png\" height=\"164\" width=\"300\" alt=\"Genesys salesforce cx cloud cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"107\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/rewriting-the-agile-manifesto-for-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_611434074-1-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Digital marketing, creative, new ideas and innovation for business growth, light bulb shape and business icon with network connection, generative ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX \uc2dc\ub300, AI \uc560\uc790\uc77c \ub9e4\ub2c8\ud398\uc2a4\ud1a0\uc758 \uc7ac\uad6c\uc131<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,checklist,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-genesys-salesforce-cx-cloud-cover-ko.png\" height=\"144\" width=\"264\" alt=\"Checklist genesys salesforce cx cloud cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uccb4\ud06c\ub9ac\uc2a4\ud2b8: CRM \uc2dc\uc2a4\ud15c\uacfc \ucee8\ud0dd\uc13c\ud130 \ud1b5\ud569<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"109\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Webpage-Report-Cover-824x528-px.jpg\" height=\"528\" width=\"824\" alt=\"Cx horizons report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT \ubcf4\uace0\uc11c: CX Horizons<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"110\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702318984381-1260x740.jpeg\" height=\"740\" width=\"1260\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud \ucd9c\uc2dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"111\" data-tags=\"resources,demo,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Cloud-from-Genesys-and-Salesforce-On-Demand-Demo-Thumbnail-High-Quality-2-e1702355330595.jpg\" height=\"365\" width=\"570\" alt=\"Cx cloud from genesys and salesforce on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud from Genesys and Salesforce \ube44\ub514\uc624 \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"112\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-fragmented-to-unified-the-case-for-cx-platforms-over-point-solutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_635520044-1260x520.jpeg\" height=\"520\" width=\"1260\" alt=\"Technology banner design with hexagons abstract background.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud1b5\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \ud5a5\ud558\ub294 \uae38: \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \ub118\uc5b4 CX \ud50c\ub7ab\ud3fc\uc73c\ub85c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/positioning-it-teams-for-success-in-the-shift-to-ccaas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_456986840-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Adobestock 456986840\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc131\uacf5\uc801\uc778 CCaaS \uc804\ud658\uc744 \uc704\ud55c IT \ud300\uc758 \ud3ec\uc9c0\uc154\ub2dd \uc804\ub7b5 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"114\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,demo,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,unified communications,\ub514\uc9c0\ud138,digital,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|unified communications|\ub514\uc9c0\ud138|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/appfoundry-marketplace-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AppFoundry-Marketplace-On-Demand-Demo-Thumbnail-High-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Appfoundry marketplace on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AppFoundry \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4 \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"115\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/7-security-promises-your-contact-center-vendor-should-keep\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_523332750-1260x899.jpeg\" height=\"899\" width=\"1260\" alt=\"7 security promises your contact center vendor should keep   genesys blog image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \uacf5\uae09\uc5c5\uccb4\uac00 \uc9c0\ucf1c\uc57c \ud560 7\uac00\uc9c0 \ubcf4\uc548 \uc57d\uc18d | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\uc131\uacf5 \uc0ac\ub840,success story,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook|\uc131\uacf5 \uc0ac\ub840\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/five-ways-leading-brands-use-ai.png\" height=\"480\" width=\"880\" alt=\"Five ways leading brands use ai ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9ac\ub529 \ube0c\ub79c\ub4dc\uac00 AI\ub97c \ud65c\uc6a9\ud558\ub294 5\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"117\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-cx-architecture-and-open-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-product-overview-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud cx product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/three-ways-to-level-up-your-it-operations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Three-ways-to-level-up-your-operations.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail three ways to level up your operations\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IT \uc6b4\uc601 \uc5ed\ub7c9\uc744 \ub192\uc774\ub294 3\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"119\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/measure-what-matters-contact-center-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center-efficiency-ko-cover-1.png\" height=\"300\" width=\"540\" alt=\"Contact center efficiency ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc911\uc694 \ud56d\ubaa9 \uce21\uc815: \ucee8\ud0dd\uc13c\ud130 \ud6a8\uc728\uc131<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/measure-what-matters-employee-satisfaction\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/measure-what-matters_employee-satisfaction-ko.png\" height=\"300\" width=\"540\" alt=\"Measure what matters employee satisfaction ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc911\uc694 \ud56d\ubaa9 \uce21\uc815: \uc9c1\uc6d0 \ub9cc\uc871\ub3c4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/predictive-engagement-wp-ko-cover.png\" height=\"300\" width=\"540\" alt=\"Predictive engagement wp ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubaa8\ubc94 \uc0ac\ub840: \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud55c \uc218\uc775 \uc99d\ub300<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"122\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">29\uac00\uc9c0 \uc8fc\uc694 \ucf5c\uc13c\ud130 \ubc0f KPI \uc9c0\ud45c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"123\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,\ubcf4\uace0\uc11c,report,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper|\ubcf4\uace0\uc11c\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \uc5f0\uad6c \ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"124\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-Video-Rafa-566x236.gif\" height=\"236\" width=\"566\" alt=\"Genesys cloud cx video rafa\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"125\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ubcf4\uace0\uc11c,report,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,unified communications,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|unified communications|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/challenge-of-customer-centric-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/challenges-of-customer-centric-banking-cover-image-ko.png\" height=\"528\" width=\"824\" alt=\"\ub514\uc9c0\ud138 \uace0\uac1d \ub9cc\uc871 \uc2dc\ub300   \uc740\ud589 \uc0b0\uc5c5\uc758 \uacfc\uc81c\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">FT Longitude \ubcf4\uace0\uc11c: \ub514\uc9c0\ud138 \uace0\uac1d \ub9cc\uc871 \uc2dc\ub300 &#8211;  \uc740\ud589 \uc0b0\uc5c5\uc758 \uacfc\uc81c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"126\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,\uc74c\uc131,voice,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\uc74c\uc131\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-to-voice-in-the-modern-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/voice-in-the-modern-cc-ko-image.png\" height=\"424\" width=\"636\" alt=\"Voice in the modern cc ko image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc74c\uc131 \uc11c\ube44\uc2a4 \ucd5c\uc2e0 \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/top-cx-trends-in-2023-and-beyond\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2023\ub144\uacfc \uadf8 \uc774\ud6c4\ub97c \uc774\ub04c \uc8fc\uc694 \uace0\uac1d \uacbd\ud5d8 \ud2b8\ub80c\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video-demo-cover.png\" height=\"235\" width=\"557\" alt=\"Experience orchestration demo video cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub370\ubaa8 \uc601\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"129\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/mit-report-customer-experience-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-and-Future-of-workplace-ko-cover-1.png\" height=\"528\" width=\"824\" alt=\"Cx and future of workplace ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT \ubcf4\uace0\uc11c: \uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"130\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Migration-kit-bundle-all-ko2.png\" height=\"240\" width=\"440\" alt=\"Migration kit bundle all ko2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud0a4\ud2b8 : \uc548\uc2ec\ud558\uace0 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"131\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/elevate-insurance-digital-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Digital-CX-insurance-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Digital cx insurance cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubcf4\ud5d8 \uc5c5\uacc4\uc758 \ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"132\" data-tags=\"resources,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-practical-guide-cover-image-ko.jpg.png\" height=\"240\" width=\"440\" alt=\"Modern workforce engagement practical guide cover image ko.jpg\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucd5c\uc2e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\uae08\uc735,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/how-insurance-companies-are-winning-at-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/How-insurance-companies-are-winning-at-customer-experience-threads-thumb.jpg\" height=\"464\" width=\"820\" alt=\"How insurance companies are winning at customer experience threads thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubcf4\ud5d8\uc0ac\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc55e\uc11c\ub098\uac00\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"134\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,practical guide,\ub9ac\ud14c\uc77c,retail,\ub514\uc9c0\ud138,digital,\uc778\ubc14\uc6b4\ub4dc,inbound,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138|\uc778\ubc14\uc6b4\ub4dc\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/retail-guide-to-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/retail-ommichannel-guide-cover-image-ko-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Retail ommichannel guide cover image ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9ac\ud14c\uc77c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ucc3d\ucd9c\uc744 \uc704\ud55c \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"135\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\ubcf4\uace0\uc11c,report,\ub9ac\ud14c\uc77c,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-in-retail-cover-ko-1.png\" height=\"430\" width=\"760\" alt=\"State of cx in retail cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9ac\ud14c\uc77c \uc0b0\uc5c5 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669\ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"136\" data-tags=\"resources,ebook,\uae08\uc735,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-five-phases-to-accelerate-digital-engagement-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5ways_to_accelerate_banking_digital_engagement_cover_ko.png\" height=\"430\" width=\"760\" alt=\"5ways to accelerate banking digital engagement cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc740\ud589 \uc5c5\ubb34\uc758 \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uac00\uc18d\ud654 5\ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"137\" data-tags=\"resources,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,checklist,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"138\" data-tags=\"resources,checklist,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Plan-your-migration-roadmap-cover-image-ko-2-566x363.png\" height=\"363\" width=\"566\" alt=\"Plan your migration roadmap cover image ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ub85c\ub4dc\ub9f5 \uacc4\ud68d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"139\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical_guide_for_chat_bots-566x337.jpg\" height=\"337\" width=\"566\" alt=\"Practical guide for chat bots ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucc57\ubd07 \ub9c8\uc2a4\ud130\ub97c \uc704\ud55c \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"140\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4-mega-trends-threaten-cc-security-1-566x330.jpg\" height=\"330\" width=\"566\" alt=\"4 mega trends threaten cc security ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \ubcf4\uc548\uc744 \uc704\ud611\ud558\ub294 4\uac00\uc9c0 \uba54\uac00\ud2b8\ub80c\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"141\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/hbr-white-paper-beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HBR-BEYOND-NPS-COVER-KO-566x363.png\" height=\"363\" width=\"566\" alt=\"Hbr   beyond nps cover   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">HBR \ubc31\uc11c: \uc21c \ucd94\ucc9c \uace0\uac1d \uc9c0\uc218(NPS)\ub97c \ub118\uc5b4\uc11c: \uace0\uac1d \uacbd\ud5d8 \uce21\uc815\uc758 \uc7ac\uad6c\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"142\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Building-a-better-business-case-for-cx-transformation-1058x634-ko-566x339.jpg\" height=\"339\" width=\"566\" alt=\"Building a better business case for cx transformation 1058&#215;634 ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \uad6c\ucd95 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"143\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/collateral\/genesyscloud-brochure-kr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-KO-2022-566x419.png\" height=\"419\" width=\"566\" alt=\"Genesys cloud cx feature image    ko   2022\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158, Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"144\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-service-best-practices-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-service-best-practices-1.png\" height=\"528\" width=\"824\" alt=\"Customer service best practices\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubaa8\ubc94 \uc0ac\ub840\uc9d1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"145\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-optimization-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cc-optimization-customer-journeys-cover-korea-566x296.png\" height=\"296\" width=\"566\" alt=\"Cc optimization customer journeys cover korea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \ucd5c\uc801\ud654\ub97c \uc704\ud55c \uc644\ubcbd \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/human-connection-power-possibility-ai-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/human-connection-power-possibility-ai-ebook-566x320.png\" height=\"320\" width=\"566\" alt=\"Human connection power possibility ai ebookcover korea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub97c \uc774\uc6a9\ud55c \ud734\uba3c \ucee4\ub125\uc158 \uad00\uacc4 \uac15\ud654<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"147\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/move-your-contact-center-to-the-cloud-with-confidence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Move-to-cloud-resource_center-KO.jpg\" height=\"240\" width=\"440\" alt=\"Move to cloud resource center ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc548\uc2ec\ud558\uace0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud658\ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"148\" data-tags=\"resources,practical guide,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2-566x300.png\" height=\"300\" width=\"566\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd &#8211; \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"149\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/393859\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-902811316-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Gettyimages 902811316\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc774\uae30 \uc704\ud55c \uc138 \uac00\uc9c0 \ub2e8\uacc4 <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"150\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae08\uc735,financial,\ub514\uc9c0\ud138,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/banking-and-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-473687780-scaled-1-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Check remote deposit capture at cafe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc740\ud589\uacfc \ubd07<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"151\" data-tags=\"article,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc6f9 \uae00,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/cloud-technology-to-support-any-new-normal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cloud-new-normal-rc.jpg\" height=\"240\" width=\"440\" alt=\"Cloud new normal   rc\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uadf8 \uc5b4\ub5a4 \ub274 \ub178\uba40\ub3c4 \uc9c0\uc6d0\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"152\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,\ub514\uc9c0\ud138,digital\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/seven-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-ways-to-deliver-leading-digital-customer-service-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Seven ways to deliver leading digital customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucd5c\uace0\uc758 \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 7\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/making-data-ai-ready\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/make-ai-data-ready-1-566x322.jpg\" height=\"322\" width=\"566\" alt=\"Make ai data ready\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\ub97c AI-ready\ub85c \ub9cc\ub4dc\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"154\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \ud50c\ub7ab\ud3fc \uc0b4\ud3b4\ubcf4\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"155\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c 5\uac00\uc9c0 \ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-summary\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/New-WP-RC-Max-Quality.jpg\" height=\"240\" width=\"440\" alt=\"New wp   rc max quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798, \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"157\" data-tags=\"article,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc6f9 \uae00,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\uac00 \uadc0\uc0ac\ub97c \uc704\ud55c \ucd5c\uc801\uc758 \ud50c\ub7ab\ud3fc\uc778 6\uac00\uc9c0 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"158\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/journey-mapping-chart-the-moments-that-matter-most\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551 \u2014 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654 \ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"159\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/ai-%ea%b8%b0%eb%b0%98-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Powered-CC.png\" height=\"240\" width=\"440\" alt=\"Ai powered cc\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"160\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/improve-your-cx-with-7-ai-powered-capabilities\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7\uac00\uc9c0 AI \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"161\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 10\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div 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