{"id":111751,"date":"2018-11-08T09:01:10","date_gmt":"2018-11-08T17:01:10","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=111751"},"modified":"2025-09-10T21:59:46","modified_gmt":"2025-09-11T04:59:46","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ko-kr\/resources","title":{"rendered":"\ub9ac\uc18c\uc2a4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">\ub9ac\uc18c\uc2a4<\/h1>\n<p style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \ubc0f \uace0\uac1d \uacbd\ud5d8 \ubd80\ubb38<br \/>\n\ucd5c\uc2e0 \ud2b8\ub80c\ub4dc\ub97c \ud655\uc778\ud558\uc138\uc694<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566548064{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">\uc8fc\uc694 \ub9ac\uc18c\uc2a4<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-4 gutter-small\"><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,demo,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-article\" data-index=\"1\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/how-agent-assist-tools-improve-digital-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agent-assist-technologies.jpg\" height=\"933\" width=\"1400\" alt=\"Agent assist technologies\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\ub85c \ub514\uc9c0\ud138 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-ecosystem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Deliver-the-next-level-of-experience-with-an-AI-powered-CX-ecosystem.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook deliver the next level of experience with an ai powered cx ecosystem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 CX \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc73c\ub85c \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\u2122 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container 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id=\"success-story-ko-kr\" data-slug=\"success-story-ko-kr\"><label class=\"form-check-label\" for=\"success-story-ko-kr\">\uc131\uacf5 \uc0ac\ub840<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc6f9 \uae00\" id=\"web-article-ko-kr\" data-slug=\"web-article-ko-kr\"><label class=\"form-check-label\" for=\"web-article-ko-kr\">\uc6f9 \uae00<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        \uc0b0\uc5c5\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-ko-kr\" data-slug=\"healthcare-ko-kr\"><label class=\"form-check-label\" for=\"healthcare-ko-kr\">Healthcare<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-ko-kr\" data-slug=\"industrial-ko-kr\"><label class=\"form-check-label\" for=\"industrial-ko-kr\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-ko-kr\" data-slug=\"public-ko-kr\"><label class=\"form-check-label\" for=\"public-ko-kr\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-ko-kr\" data-slug=\"technology-ko-kr\"><label class=\"form-check-label\" for=\"technology-ko-kr\">Technology<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uae08\uc735\" id=\"financial-ko-kr\" data-slug=\"financial-ko-kr\"><label class=\"form-check-label\" for=\"financial-ko-kr\">\uae08\uc735<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ub9ac\ud14c\uc77c\" id=\"retail-ko-kr\" data-slug=\"retail-ko-kr\"><label class=\"form-check-label\" for=\"retail-ko-kr\">\ub9ac\ud14c\uc77c<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        \uae30\ub2a5\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai \ubc0f \uc790\ub3d9\ud654\" id=\"ai-and-automation-ko-kr\" data-slug=\"ai-and-automation-ko-kr\"><label class=\"form-check-label\" for=\"ai-and-automation-ko-kr\">AI \ubc0f \uc790\ub3d9\ud654<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-ko-kr\" data-slug=\"analytics-and-reporting-ko-kr\"><label class=\"form-check-label\" for=\"analytics-and-reporting-ko-kr\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-ko-kr\" data-slug=\"cloud-migration-ko-kr\"><label class=\"form-check-label\" for=\"cloud-migration-ko-kr\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-ko-kr\" data-slug=\"journey-management-ko-kr\"><label class=\"form-check-label\" for=\"journey-management-ko-kr\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-ko-kr\" data-slug=\"unified-communications-ko-kr\"><label class=\"form-check-label\" for=\"unified-communications-ko-kr\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-ko-kr\" data-slug=\"wem-ko-kr\"><label class=\"form-check-label\" for=\"wem-ko-kr\">WEM<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ub514\uc9c0\ud138\" id=\"digital-ko-kr\" data-slug=\"digital-ko-kr\"><label class=\"form-check-label\" for=\"digital-ko-kr\">\ub514\uc9c0\ud138<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc544\uc6c3\ubc14\uc6b4\ub4dc\" id=\"outbound-ko-kr\" data-slug=\"outbound-ko-kr\"><label class=\"form-check-label\" for=\"outbound-ko-kr\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc74c\uc131\" id=\"voice-ko-kr\" data-slug=\"voice-ko-kr\"><label class=\"form-check-label\" for=\"voice-ko-kr\">\uc74c\uc131<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\uc778\ubc14\uc6b4\ub4dc\" id=\"inbound-ko-kr\" data-slug=\"inbound-ko-kr\"><label class=\"form-check-label\" for=\"inbound-ko-kr\">\uc778\ubc14\uc6b4\ub4dc<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\" id=\"%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98\" data-slug=\"%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98\"><label class=\"form-check-label\" for=\"%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98\">\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">\ucd08\uae30\ud654<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ub514\uc9c0\ud138,digital,\uc544\uc6c3\ubc14\uc6b4\ub4dc,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138|\uc544\uc6c3\ubc14\uc6b4\ub4dc\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Channel-less-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc634\ub2c8\ucc44\ub110 CX\uc758 \uc9c4\ud654: \ucc44\ub110\ub9ac\uc2a4 CX\uc758 \uc804\ub7b5\uc801 \uac00\uce58<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"1\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, \uc65c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud55c\uac00<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"2\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/powering-next-level-experiences-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-1260x785.png\" height=\"785\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \uc81c\ud488 \uc9c0\uc6d0 \ud300\uc758 \ud601\uc2e0 \uc0ac\ub840: AI\ub97c \ud65c\uc6a9\ud55c \ucc28\uc138\ub300 \uacbd\ud5d8 \uad6c\ud604<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"3\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub97c \ud65c\uc6a9\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \ubc0f \uad00\ub9ac \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"4\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"The experience economy blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300, \uc774\uc81c \uacbd\ud5d8\uc774 \uace7 \uc81c\ud488\uc778 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub8f0 \uae30\ubc18 \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \uc0c1\ub2f4\uc0ac \ub9e4\uce6d \uc790\ub3d9\ud654: \uccab \uc751\ub300\ubd80\ud130 \ucd5c\uc801\uc758 \uace0\uac1d \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378\uc774 \uc5b4\ub5bb\uac8c \uc5d0\uc774\uc804\ud2f1 AI\uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uad6c\ud604\ud558\ub294\uac00<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"7\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub300\ud654\uc5d0\uc11c \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0: Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"8\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,demo,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"9\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-ava-overview.jpg\" height=\"464\" width=\"820\" alt=\"Agentic virtual agent overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-1260x811.jpeg\" height=\"811\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\uc758 ROI\ub97c \uadf9\ub300\ud654\ud558\ub294 \ubc29\ubc95 <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlocking-roi-how-advanced-conversational-ai-transforms-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_534491487-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ROI \uadf9\ub300\ud654: \ub300\ud654\ud615 AI\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"12\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uac00 \uad6c\ud604\ud558\ub294 \uacf5\uac10\uacfc \ud6a8\uc728\uc758 AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"13\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/frost-radar-customer-experience-platforms-in-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-2.png\" height=\"464\" width=\"820\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed &#8211; Frost Radar \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"14\" data-tags=\"article,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/workforce-management-1260x816.jpg\" height=\"816\" width=\"1260\" alt=\"Pg to workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud604\ub300 \uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uacc4\ud68d \uc218\ub9bd\uc744 \uc704\ud55c \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"15\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/how-agent-assist-tools-improve-digital-customer-interactions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agent-assist-technologies-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Agent assist technologies\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8\ub85c \ub514\uc9c0\ud138 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/top-4-factors-for-evaluating-a-ccaas-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_595287296-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ccaas platform, cx, customer experience, contact center as a service, experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud560 \ub54c \uace0\ub824\ud574\uc57c \ud560 4\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"17\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2026virtual-agent.png\" height=\"464\" width=\"820\" alt=\"2026virtual agent kr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Virtual Agent (\uac00\uc0c1 \uc0c1\ub2f4\uc0ac) \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"18\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uc0ac\uc6a9\uc790\uac00 \uc778\uc815\ud55c \uc120\ub3c4\uc801\uc778 \ucee8\ud0dd\uc13c\ud130, Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"19\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: \ucd5c\uc801\uc758 \ube44\uc6a9\uc73c\ub85c \ub354 \uac15\ub825\ud55c AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"20\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI: CX \uc120\ub450\uc8fc\uc790\uc640 \ud6c4\ubc1c\uc8fc\uc790\uc758 \ucc28\uc774<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"21\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: \ud504\ub7f0\ud2b8 \uc624\ud53c\uc2a4\uc6a9 \ucf5c\uc13c\ud130 \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc \uae00\ub85c\ubc8c \uc0ac\uc6a9 \uc0ac\ub840 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"22\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unified-experience-for-itsm-is-here-genesys-servicenow-share-why-it-matters\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1081629538-1-scaled-e1761772788652-1260x725.jpeg\" height=\"725\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ITSM\uc6a9 Unified Experience \ucd9c\uc2dc \u2014 Genesys\uc640 ServiceNow\uac00 \ubc1d\ud788\ub294 \ud575\uc2ec \uac00\uce58<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/4-cx-leadership-strategies-for-the-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_493417756-1260x777.jpeg\" height=\"777\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 4\uac00\uc9c0 \uc804\ub7b5  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"24\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"25\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-ecosystem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Deliver-the-next-level-of-experience-with-an-AI-powered-CX-ecosystem.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook deliver the next level of experience with an ai powered cx ecosystem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 CX \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc73c\ub85c \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"26\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ube4c\ud2b8\uc778 vs. \ubcfc\ud2b8\uc628: AI \uae30\ubc18 CX \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"27\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-1260x840.png\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uacbd\uc81c\ub97c \uc704\ud55c AI: \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"28\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504: \uc804\uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00 \ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"29\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/technical-considerations-of-moving-from-on-premises-to-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_316504238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658 \uc2dc \uc8fc\uc694 \uace0\ub824 \uc0ac\ud56d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"30\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-agentic-ai-can-improve-experiences-and-transform-personalization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_281411575-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI: \ucc28\uc138\ub300 \uacbd\ud5d8 \uac1c\uc778\ud654\uc758 \uc2dc\uc791<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"31\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \uc8fc\uc694 \uc5ed\ub7c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"32\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\u2122 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"33\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-Hero-1071x716px-e1752873128758.png\" height=\"547\" width=\"814\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc758 \uc9c0\uc18d \uac00\ub2a5\uc131: \uacf5\uac10\uc744 \ud1b5\ud574 \uc2e4\ucc9c\ud558\ub294 \ucc45\uc784\uac10 \uc788\ub294 \ud589\ub3d9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,infographic,healthcare,industrial,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"infographic\" data-tax_sector=\"healthcare|industrial|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc5d0\uc774\uc804\ud2f1 AI\uc5d0 \ub300\ud55c \uc2e0\ub8b0 \uaca9\ucc28: \uc120\ub3c4 \uae30\uc5c5\uc774 \uac00\ub4dc\ub808\uc77c\uc744 \uad6c\ucd95\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"35\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-ai-studio-and-genesys-cloud-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-AI-STUDIO-AND-GUIDE.png\" height=\"464\" width=\"820\" alt=\"Gc ai studio and guide   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Studio\uc640 Genesys Cloud AI Guides<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"36\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F-e1750784463547.png\" height=\"547\" width=\"818\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Studio\uc640 AI Guides\ub85c \ub9cc\ub4dc\ub294 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0\uc758 \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"37\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,ai \ubc0f \uc790\ub3d9\ud654,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/the-ultimate-cx-ai-glossary-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_531067594-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Asian woman working with laptop in coffee shop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 AI \uc6a9\uc5b4\uc9d1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"38\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.png\" height=\"547\" width=\"820\" alt=\"Experience orchestration, ai, genesys, personalization, levels\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"39\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc74c\uc131 \ubd84\uc11d\uacfc AI\uc758 \uacb0\ud569: \ucf5c\uc13c\ud130 \ud488\uc9c8 \uad00\ub9ac(QA)\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"40\" data-tags=\"article,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\uc6f9 \uae00,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/absence-management-and-shrinkage-call-center-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215488998-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Office meeting with professionals\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucf5c\uc13c\ud130 \uc778\ub825\uad00\ub9ac\uc758 \ud575\uc2ec: \uc0c1\ub2f4\uc0ac \ubd80\uc7ac\uc640 \ube44\uac00\ub3d9\ub960<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"41\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025\ub144 Genesys Customer Innovation Award \ucd5c\uc885 \ud6c4\ubcf4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"42\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/proving-cx-roi-linking-customer-experience-to-business-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_276398837-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cx, roi, ai, customer journey, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ROI\ub97c \uc99d\ub300\uc2dc\ud0a4\ub294 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc29\ubc95: CX\ub97c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uc5d0 \uc5f0\uacb0\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"43\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" height=\"464\" width=\"820\" alt=\"2025 aicc trend report ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"44\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-ai-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-GCAI-FLYER-COVER-KO.png\" height=\"464\" width=\"820\" alt=\"2025 gcai flyer cover   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"45\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,practical guide,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/comprehensive-guide-to-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-AI-Comprehensive-guide-ko-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Gc ai comprehensive guide   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \uc885\ud569 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"46\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail the ai powered orchestration playbook 820&#215;464 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"47\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/elevating-social-media-customer-care-in-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1036612070-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, social listening, customer care, contact center, cx, customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud1b5\ud569\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8 \uc81c\uacf5\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"48\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,white paper,\uc131\uacf5 \uc0ac\ub840,success story,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook|white paper|\uc131\uacf5 \uc0ac\ub840\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/six-stories-of-successful-cloud-migrations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-11.png\" height=\"481\" width=\"880\" alt=\"Thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6\uac00\uc9c0 \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc131\uacf5 \uc0ac\ub840<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"49\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-Social-Cover-KR.png\" height=\"464\" width=\"820\" alt=\"Gc social cover kr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Social \uc81c\ud488 \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"50\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook|\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/25-State-of-the-CX-APAC-thumbnail.png\" height=\"644\" width=\"1181\" alt=\"25 state of the cx apac thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c: \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(APAC) \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"51\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c: CX \uc804\ubb38\uac00\ub97c \uc704\ud55c \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"52\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/elevate-cx-in-financial-services-with-an-ai-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-in-Financial-Services-BG-1260x896.jpeg\" height=\"896\" width=\"1260\" alt=\"Cx in financial services, ai, artificial intelligence, wem, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud55c \uae08\uc735 \uc11c\ube44\uc2a4 \uace0\uac1d \uacbd\ud5d8(CX) \ud5a5\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"53\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uac00\uaca9 \ucc45\uc815 \ubc29\uc2dd \uc774\ud574\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"54\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/top-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025\ub144 \uc774\ud6c4 \uace0\uac1d \uacbd\ud5d8(CX) \ud2b8\ub80c\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"55\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,journey management,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|journey management|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: \uae00\ub85c\ubc8c CX \ub9ac\ub354 \ud504\ub85c\uadf8\ub7a8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"56\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_481114954-scaled-e1715285865878-1260x932.jpeg\" height=\"932\" width=\"1260\" alt=\"Customer journey orchestration, experience orchestration, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uc9c4\uc815\ud55c \uac00\uce58<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"57\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucd5c\uc2e0 \ucee8\ud0dd\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 4\uac00\uc9c0 \uc774\uc810<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"58\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ebook-7-best-practices-for-customer-loyalty-cover-ko.png\" height=\"464\" width=\"820\" alt=\"Ebook 7 best practices for customer loyalty cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud55c 7\uac00\uc9c0 \ubaa8\ubc94 \uc0ac\ub840<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"59\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud1b5\ud569 \uacbd\ud5d8 \uc81c\uacf5\uc758 3\uac00\uc9c0 \ud575\uc2ec \uc694\uc18c: Genesys\uc640 ServiceNow \ud65c\uc6a9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"60\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/unlock-the-value-of-contact-center-speech-and-text-analytics-software\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_500706388-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Ai, contact center speech and text analytics software, text analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uac00\uce58 \uadf9\ub300\ud654<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"61\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc120\uc81c\uc801 \uace0\uac1d \uc11c\ube44\uc2a4: AI\ub97c \ud1b5\ud55c \uace0\uac1d\uc758 \ub2c8\uc988 \uc608\uce21<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"62\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,cloud migration,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|cloud migration|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/contact-center-software-costs-and-implementation-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_911381885-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center software costs, call center software, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ube44\uc6a9 \ubc0f \uad6c\ud604 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"63\" data-tags=\"resources,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-in-the-age-of-ai-web-cover-kr.png\" height=\"528\" width=\"824\" alt=\"Cx in the age of ai web cover kr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"64\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-experience-token-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Ai experience token cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Experience \ud1a0\ud070<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"65\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\uc74c\uc131,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\uc74c\uc131\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/fight-fraud-in-financial-services-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_686837171-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \uae30\ubc18 \uae08\uc735\uc0ac\uae30 \ub9ac\uc2a4\ud06c \uc608\ubc29\uacfc \ub300\uc751 \ubc29\uc548<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"66\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_449854927-1260x839.jpeg\" height=\"839\" width=\"1260\" alt=\"Virtual agent, chatbot, ai, customer experience, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac: \uae30\uc874 \ucc57\ubd07\uc758 \ud55c\uacc4\ub97c \ub118\uc5b4\uc11c\ub2e4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"67\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-era-of-contact-center-ai-copilots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_605166196-1260x835.jpeg\" height=\"835\" width=\"1260\" alt=\"Ai copilot, contact center copilot, agent copilot, artificial intelligence, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 AI, '\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff'\uc758 \uc2dc\ub300<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"68\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/why-leading-brands-choose-gc-ko-cover.png\" height=\"480\" width=\"880\" alt=\"Why leading brands choose gc ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc120\ub3c4 \uae30\uc5c5\uc774 Genesys Cloud\ub97c \uc120\ud0dd\ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"69\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff \uc2ec\uce35 \ubd84\uc11d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"70\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-you-need-to-elevate-your-social-listening-tools\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_133481734-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Social media, social listening, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd \ub3c4\uad6c\ub97c \uac1c\uc120\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"71\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-ai-progressive-adoption-model-cover.png\" height=\"240\" width=\"440\" alt=\"Genesys ai progressive adoption model cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \ub2e8\uacc4\uc801 \ub3c4\uc785 \ubaa8\ub378<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"72\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/generationaldynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/generationaldynamics-ko-cover.png\" height=\"192\" width=\"300\" alt=\"\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e16\u4ee3\u9593\u30ae\u30e3\u30c3\u30d7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"73\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/discover-the-genesys-advantage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-advantages-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud advantages cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc758 \uc7a5\uc810 \uc54c\uc544\ubcf4\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"74\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ubcf4\uace0\uc11c,report,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/humans-and-ai-in-unisons-cover-ko.png\" height=\"480\" width=\"880\" alt=\"Humans and ai in unisons cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc778\uac04\uacfc AI\uc758 \uc870\ud654: \uc0c8\ub85c\uc6b4 CX \uc2dc\ub300<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"75\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,technology,wem,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"wem|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \uae30\uc220 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud50c\ub808\uc774\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"76\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,white paper,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/aicc-implementation-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Aicc-implementation-strategy-image-ko-4.png\" height=\"238\" width=\"300\" alt=\"Aicc implementation strategy image ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc9c4\uc815\ud55c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c AICC \uad6c\ud604 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"77\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/evolve-from-legacy-tech-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/evolve-from-legacy-to-the-cloud-cover-ko.png\" height=\"1200\" width=\"1200\" alt=\"Evolve from legacy to the cloud cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub808\uac70\uc2dc \uae30\uc220\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c, \ucee8\ud0dd\uc13c\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uac00\uc774\ub4dc\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"78\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-prescriptive-migration-simplfies-migration-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024-prescriptive-migration-ko-cover.png\" height=\"164\" width=\"300\" alt=\"2024 prescriptive migration ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \ucee8\ud0dd\uc13c\ud130 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uac00\uc774\ub4dc\ubd81<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_317549951-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 CX\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc18c\ub9ac\uc5d0 \uadc0 \uae30\uc6b8\uc774\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"80\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/how-to-build-business-cases-for-ai-ko-cover-1.png\" height=\"480\" width=\"880\" alt=\"How to build business cases for ai ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \ub3c4\uc785\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4 \uac1c\ubc1c \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"81\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agent_Assist_Overview_KR-cover-1.png\" height=\"156\" width=\"239\" alt=\"Agent assist overview kr cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \uc0dd\uc131\ud615 AI\ub85c \uc0c1\ub2f4\uc0ac \uc5ed\ub7c9 \uc2e4\uc2dc\uac04 \uac15\ud654<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"82\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-service-primer-contact-center-crm-systems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_313716367-1260x735.jpeg\" height=\"735\" width=\"1260\" alt=\"Abstract black of futuristic surface honeycom hexagon pattern\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 CRM \uc2dc\uc2a4\ud15c \uc644\ubcbd \uc774\ud574\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"83\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-salesforce-cx-cloud-cover-1.png\" height=\"164\" width=\"300\" alt=\"Genesys salesforce cx cloud cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"84\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/rewriting-the-agile-manifesto-for-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_611434074-1-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Digital marketing, creative, new ideas and innovation for business growth, light bulb shape and business icon with network connection, generative ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX \uc2dc\ub300, AI \uc560\uc790\uc77c \ub9e4\ub2c8\ud398\uc2a4\ud1a0\uc758 \uc7ac\uad6c\uc131<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"85\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,checklist,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem|\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/checklist-genesys-salesforce-cx-cloud-cover-ko.png\" height=\"144\" width=\"264\" alt=\"Checklist genesys salesforce cx cloud cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uccb4\ud06c\ub9ac\uc2a4\ud2b8: CRM \uc2dc\uc2a4\ud15c\uacfc \ucee8\ud0dd\uc13c\ud130 \ud1b5\ud569<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"86\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\ubcf4\uace0\uc11c,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Webpage-Report-Cover-824x528-px.jpg\" height=\"528\" width=\"824\" alt=\"Cx horizons report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT \ubcf4\uace0\uc11c: CX Horizons<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"87\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158),%ed%86%b5%ed%95%a9%ec%9d%b8%ed%84%b0%ea%b7%b8%eb%a0%88%ec%9d%b4%ec%85%98,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ud1b5\ud569(\uc778\ud130\uadf8\ub808\uc774\uc158)\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702318984381-1260x740.jpeg\" height=\"740\" width=\"1260\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys\uc640 Salesforce\uc758 CX Cloud \ucd9c\uc2dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"88\" data-tags=\"resources,demo,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Cloud-from-Genesys-and-Salesforce-On-Demand-Demo-Thumbnail-High-Quality-2-e1702355330595.jpg\" height=\"365\" width=\"570\" alt=\"Cx cloud from genesys and salesforce on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud from Genesys and Salesforce \ube44\ub514\uc624 \ub370\ubaa8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"89\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-fragmented-to-unified-the-case-for-cx-platforms-over-point-solutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_635520044-1260x520.jpeg\" height=\"520\" width=\"1260\" alt=\"Technology banner design with hexagons abstract background.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud1b5\ud569 \uc194\ub8e8\uc158\uc73c\ub85c \ud5a5\ud558\ub294 \uae38: \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \ub118\uc5b4 CX \ud50c\ub7ab\ud3fc\uc73c\ub85c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"90\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/positioning-it-teams-for-success-in-the-shift-to-ccaas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_456986840-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Adobestock 456986840\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc131\uacf5\uc801\uc778 CCaaS \uc804\ud658\uc744 \uc704\ud55c IT \ud300\uc758 \ud3ec\uc9c0\uc154\ub2dd \uc804\ub7b5 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"91\" data-tags=\"blog,\uae30\uc220 \ud5a5\uc0c1,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/7-security-promises-your-contact-center-vendor-should-keep\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_523332750-1260x899.jpeg\" height=\"899\" width=\"1260\" alt=\"7 security promises your contact center vendor should keep   genesys blog image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \uacf5\uae09\uc5c5\uccb4\uac00 \uc9c0\ucf1c\uc57c \ud560 7\uac00\uc9c0 \ubcf4\uc548 \uc57d\uc18d | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"92\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\uc131\uacf5 \uc0ac\ub840,success story,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook|\uc131\uacf5 \uc0ac\ub840\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/five-ways-leading-brands-use-ai.png\" height=\"480\" width=\"880\" alt=\"Five ways leading brands use ai ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9ac\ub529 \ube0c\ub79c\ub4dc\uac00 AI\ub97c \ud65c\uc6a9\ud558\ub294 5\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"93\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-cx-architecture-and-open-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-product-overview-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud cx product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"94\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/measure-what-matters-contact-center-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center-efficiency-ko-cover-1.png\" height=\"300\" width=\"540\" alt=\"Contact center efficiency ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc911\uc694 \ud56d\ubaa9 \uce21\uc815: \ucee8\ud0dd\uc13c\ud130 \ud6a8\uc728\uc131<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"95\" data-tags=\"resources,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/measure-what-matters-employee-satisfaction\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/measure-what-matters_employee-satisfaction-ko.png\" height=\"300\" width=\"540\" alt=\"Measure what matters employee satisfaction ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc911\uc694 \ud56d\ubaa9 \uce21\uc815: \uc9c1\uc6d0 \ub9cc\uc871\ub3c4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"96\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/predictive-engagement-wp-ko-cover.png\" height=\"300\" width=\"540\" alt=\"Predictive engagement wp ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubaa8\ubc94 \uc0ac\ub840: \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud55c \uc218\uc775 \uc99d\ub300<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"97\" data-tags=\"blog,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">29\uac00\uc9c0 \uc8fc\uc694 \ucf5c\uc13c\ud130 \ubc0f KPI \uc9c0\ud45c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"98\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,\ubcf4\uace0\uc11c,report,healthcare,industrial,public,technology,\uae08\uc735,financial,\ub9ac\ud14c\uc77c,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper|\ubcf4\uace0\uc11c\" data-tax_sector=\"healthcare|industrial|public|technology|\uae08\uc735|\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" height=\"464\" width=\"820\" alt=\"2025 state of cx preview cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \uc5f0\uad6c \ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"99\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-Video-Rafa-566x236.gif\" height=\"236\" width=\"566\" alt=\"Genesys cloud cx video rafa\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"100\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ubcf4\uace0\uc11c,report,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,analytics and reporting,unified communications,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|analytics and reporting|unified communications|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/challenge-of-customer-centric-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/challenges-of-customer-centric-banking-cover-image-ko.png\" height=\"528\" width=\"824\" alt=\"\ub514\uc9c0\ud138 \uace0\uac1d \ub9cc\uc871 \uc2dc\ub300   \uc740\ud589 \uc0b0\uc5c5\uc758 \uacfc\uc81c\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">FT Longitude \ubcf4\uace0\uc11c: \ub514\uc9c0\ud138 \uace0\uac1d \ub9cc\uc871 \uc2dc\ub300 &#8211;  \uc740\ud589 \uc0b0\uc5c5\uc758 \uacfc\uc81c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"101\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,\uc74c\uc131,voice,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\uc74c\uc131\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-to-voice-in-the-modern-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/voice-in-the-modern-cc-ko-image.png\" height=\"424\" width=\"636\" alt=\"Voice in the modern cc ko image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc74c\uc131 \uc11c\ube44\uc2a4 \ucd5c\uc2e0 \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/top-cx-trends-in-2023-and-beyond\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2023\ub144\uacfc \uadf8 \uc774\ud6c4\ub97c \uc774\ub04c \uc8fc\uc694 \uace0\uac1d \uacbd\ud5d8 \ud2b8\ub80c\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"103\" data-tags=\"resources,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video-demo-cover.png\" height=\"235\" width=\"557\" alt=\"Experience orchestration demo video cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ub370\ubaa8 \uc601\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/mit-report-customer-experience-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-and-Future-of-workplace-ko-cover-1.png\" height=\"528\" width=\"824\" alt=\"Cx and future of workplace ko cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT \ubcf4\uace0\uc11c: \uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"105\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Migration-kit-bundle-all-ko2.png\" height=\"240\" width=\"440\" alt=\"Migration kit bundle all ko2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9c8\uc774\uadf8\ub808\uc774\uc158 \ud0a4\ud2b8 : \uc548\uc2ec\ud558\uace0 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"106\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\uae08\uc735,financial,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/elevate-insurance-digital-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Digital-CX-insurance-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Digital cx insurance cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubcf4\ud5d8 \uc5c5\uacc4\uc758 \ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"107\" data-tags=\"resources,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-practical-guide-cover-image-ko.jpg.png\" height=\"240\" width=\"440\" alt=\"Modern workforce engagement practical guide cover image ko.jpg\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucd5c\uc2e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\uae08\uc735,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/how-insurance-companies-are-winning-at-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/How-insurance-companies-are-winning-at-customer-experience-threads-thumb.jpg\" height=\"464\" width=\"820\" alt=\"How insurance companies are winning at customer experience threads thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubcf4\ud5d8\uc0ac\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc55e\uc11c\ub098\uac00\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"109\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,practical guide,\ub9ac\ud14c\uc77c,retail,\ub514\uc9c0\ud138,digital,\uc778\ubc14\uc6b4\ub4dc,inbound,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138|\uc778\ubc14\uc6b4\ub4dc\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/retail-guide-to-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/retail-ommichannel-guide-cover-image-ko-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Retail ommichannel guide cover image ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9ac\ud14c\uc77c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ucc3d\ucd9c\uc744 \uc704\ud55c \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"110\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5,grow your business,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,\ubcf4\uace0\uc11c,report,\ub9ac\ud14c\uc77c,retail,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\ubcf4\uace0\uc11c\" data-tax_sector=\"\ub9ac\ud14c\uc77c\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-in-retail-cover-ko-1.png\" height=\"430\" width=\"760\" alt=\"State of cx in retail cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub9ac\ud14c\uc77c \uc0b0\uc5c5 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669\ubcf4\uace0\uc11c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"111\" data-tags=\"resources,ebook,\uae08\uc735,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-five-phases-to-accelerate-digital-engagement-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5ways_to_accelerate_banking_digital_engagement_cover_ko.png\" height=\"430\" width=\"760\" alt=\"5ways to accelerate banking digital engagement cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc740\ud589 \uc5c5\ubb34\uc758 \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uac00\uc18d\ud654 5\ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"112\" data-tags=\"resources,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,checklist,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"113\" data-tags=\"resources,checklist,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Plan-your-migration-roadmap-cover-image-ko-2-566x363.png\" height=\"363\" width=\"566\" alt=\"Plan your migration roadmap cover image ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ub85c\ub4dc\ub9f5 \uacc4\ud68d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"114\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical_guide_for_chat_bots-566x337.jpg\" height=\"337\" width=\"566\" alt=\"Practical guide for chat bots ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucc57\ubd07 \ub9c8\uc2a4\ud130\ub97c \uc704\ud55c \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"115\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4-mega-trends-threaten-cc-security-1-566x330.jpg\" height=\"330\" width=\"566\" alt=\"4 mega trends threaten cc security ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \ubcf4\uc548\uc744 \uc704\ud611\ud558\ub294 4\uac00\uc9c0 \uba54\uac00\ud2b8\ub80c\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/hbr-white-paper-beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HBR-BEYOND-NPS-COVER-KO-566x363.png\" height=\"363\" width=\"566\" alt=\"Hbr   beyond nps cover   ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">HBR \ubc31\uc11c: \uc21c \ucd94\ucc9c \uace0\uac1d \uc9c0\uc218(NPS)\ub97c \ub118\uc5b4\uc11c: \uace0\uac1d \uacbd\ud5d8 \uce21\uc815\uc758 \uc7ac\uad6c\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"117\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Building-a-better-business-case-for-cx-transformation-1058x634-ko-566x339.jpg\" height=\"339\" width=\"566\" alt=\"Building a better business case for cx transformation 1058&#215;634 ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \uad6c\ucd95 \uc804\ub7b5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"118\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/collateral\/genesyscloud-brochure-kr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-KO-2022-566x419.png\" height=\"419\" width=\"566\" alt=\"Genesys cloud cx feature image    ko   2022\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158, Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"119\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-service-best-practices-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-service-best-practices-1.png\" height=\"528\" width=\"824\" alt=\"Customer service best practices\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uc11c\ube44\uc2a4 \ubaa8\ubc94 \uc0ac\ub840\uc9d1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-optimization-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cc-optimization-customer-journeys-cover-korea-566x296.png\" height=\"296\" width=\"566\" alt=\"Cc optimization customer journeys cover korea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \ucd5c\uc801\ud654\ub97c \uc704\ud55c \uc644\ubcbd \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/human-connection-power-possibility-ai-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/human-connection-power-possibility-ai-ebook-566x320.png\" height=\"320\" width=\"566\" alt=\"Human connection power possibility ai ebookcover korea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\ub97c \uc774\uc6a9\ud55c \ud734\uba3c \ucee4\ub125\uc158 \uad00\uacc4 \uac15\ud654<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"122\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae30\uc220 \ud5a5\uc0c1,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120|\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/move-your-contact-center-to-the-cloud-with-confidence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Move-to-cloud-resource_center-KO.jpg\" height=\"240\" width=\"440\" alt=\"Move to cloud resource center ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc548\uc2ec\ud558\uace0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud658\ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"123\" data-tags=\"resources,practical guide,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"practical guide\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2-566x300.png\" height=\"300\" width=\"566\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd &#8211; \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"124\" data-tags=\"blog,\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120,improve employee experience,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/393859\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-902811316-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Gettyimages 902811316\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc774\uae30 \uc704\ud55c \uc138 \uac00\uc9c0 \ub2e8\uacc4 <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"125\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uae08\uc735,financial,\ub514\uc9c0\ud138,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\" data-tax_sector=\"\uae08\uc735\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/banking-and-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-473687780-scaled-1-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Check remote deposit capture at cafe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uc740\ud589\uacfc \ubd07<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"126\" data-tags=\"article,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc6f9 \uae00,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/cloud-technology-to-support-any-new-normal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cloud-new-normal-rc.jpg\" height=\"240\" width=\"440\" alt=\"Cloud new normal   rc\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uadf8 \uc5b4\ub5a4 \ub274 \ub178\uba40\ub3c4 \uc9c0\uc6d0\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"127\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,\ub514\uc9c0\ud138,digital\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/seven-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-ways-to-deliver-leading-digital-customer-service-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Seven ways to deliver leading digital customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucd5c\uace0\uc758 \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 7\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/making-data-ai-ready\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/make-ai-data-ready-1-566x322.jpg\" height=\"322\" width=\"566\" alt=\"Make ai data ready\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ucee8\ud0dd\uc13c\ud130 \ub370\uc774\ud130\ub97c AI-ready\ub85c \ub9cc\ub4dc\ub294 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"129\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \ud50c\ub7ab\ud3fc \uc0b4\ud3b4\ubcf4\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"130\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,ebook,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c 5\uac00\uc9c0 \ub2e8\uacc4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"131\" data-tags=\"resources,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-summary\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/New-WP-RC-Max-Quality.jpg\" height=\"240\" width=\"440\" alt=\"New wp   rc max quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798, \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"132\" data-tags=\"article,\uae30\uc220 \ud5a5\uc0c1,level up your technology,\uc6f9 \uae00,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\uac00 \uadc0\uc0ac\ub97c \uc704\ud55c \ucd5c\uc801\uc758 \ud50c\ub7ab\ud3fc\uc778 6\uac00\uc9c0 \uc774\uc720<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"133\" data-tags=\"article,\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120,improve customer experience,\uc6f9 \uae00,web article,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"\uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\" data-tax_content_type=\"\uc6f9 \uae00\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/journey-mapping-chart-the-moments-that-matter-most\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551 \u2014 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654 \ud558\uc138\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"134\" data-tags=\"resources,\uae30\uc220 \ud5a5\uc0c1,level up your technology,ebook,ai \ubc0f \uc790\ub3d9\ud654,ai and automation,wem,\ub514\uc9c0\ud138,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\uae30\uc220 \ud5a5\uc0c1\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai \ubc0f \uc790\ub3d9\ud654|wem|\ub514\uc9c0\ud138\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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